I saw an interesting blog post today. Darren Greenwood talked about how major IT failures are often caused by human failures. The article, “Fail or succeed, it’s the human factor ,” is short, but insightful. Read it and see.

What can I add? Whenever the human factor is involved, you need to go beyond blame to find the real, fixable, root causes of the failure. Then you can stop the problem from happening again and again.

What else can I add? TapRooT® is the advanced root cause analysis tool that includes expert systems to help you dig into the root causes of human errors and find effective fixes.

Do you need TapRooT® Training? See:

http://www.taproot.com/courses.php