Quality ControlWelcome to this week’s root cause analysis tips column.

This week I would like to ask the question…what is the difference between a safety incident and a quality problem?

Before you answer that, let me tell you that this is a trick question.

The answer is……drum roll please: there is NO DIFFERENCE. The difference in a safety problem vs. a quality problem is the consequence; there is no difference in the approach you take in investigating.

In TapRooT®, the first thing we always do is to create a SnapCharT®. And the first thing we do when creating a SnapCharT® is to define the incident with a circle. This defines the scope of your investigation. Your circle could contain anything that creates pain for your company and that you would like to prevent from happening again. Examples of things that might go in your circle:

Safety
• Fatality
• Lost time injury
• Recordable injury
• Vehicle accident
• Facility damage
• etc. etc.

Quality
• Defective product (not sent to customer)
• Defective product (sent to customer)
• Customer complaint
• Delayed shipment
• Returns
• etc. etc.

Once you have defined the incident, you map out what happened, define the causal factors, perform root cause analysis, and develop corrective actions.

So start thinking about different ways your company can use TapRooT®. I’ve mentioned Safety and Quality, but there are many more. equipment reliability, environment, security, project delays; the list is really endless.

The more ways you can use TapRooT®, the better ROI you will get from your training. I know from experience when different disciplines in an organization start speaking the same language, there are some great intangible benefits as well. So if you are a safety manager, drag your quality manager with you to training next time. You will be glad you did.

Thanks for visiting the blog and best wishes for your improvement efforts.

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