Is this an incident?

Houston’s Municipal Court are shut down for three days while crews scramble to eliminate a virus that infected hundreds of city computers.

The work, being performed by a contractor, will cost about $25,000.

Should they do a root cause analysis of this computer security breach?

To watch a news report on the virus incident, see the video below…

And what about a “quality of service” incident to those who showed up for court, only to be turned away?

Seems there is lots that could be learned by applying advanced root cause analysis.