Hello everybody and welcome to another Root Cause Analysis Tips Blog. This time around we’re going to take a look at attaching files to SnapCharTs.

The crux of the behavior you see is this: SnapCharT only places a reference to the file in question, and does not copy the data in any way.

The question is, how can I share these files with other network users? The key is in file location. More specifically, a shared file location that is available in the same places on all machines.

Let’s see how it works:

First, you’ll need to attach the file to the SnapCharT by right clicking on the object and choosing Launch:

Now the key here is the location of the file you are attaching. If you attach the file from your local hard drive instead of a network location, you’ll see the following error when another employee attempts to open it by double clicking on the small diamond icon next to the object:

Followed by a “File Open” dialog asking where the file is.

In order to fix this, attach the file from a shared network resource, such as a mapped drive that is the same drive name on all machines.

For example, attaching X:\image.jpg, where the “X:” drive is a network mapped drive on all machines, will allow all users to see the attached file with no problems.

I hope this has cleared up any misconceptions you may have had about the file attaching process to SnapCharTs. Using this knowledge you should be able to keep your team further involved by ensuring all of their SnapCharT attachments are opening properly.

Thanks for reading, and if you are interested in learning more about the software, I would highly suggest you take a look at our 5-Day TapRooT® Advanced Root Cause Analysis Team Leading Training Courses. These include a complete rundown of how the software works and how best you can implement it in your own business / safety needs, as well as teaching you the powerful and easy to use TapRooT® Root Cause Analysis.