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Finding Root Causes Without Blame

Posted: March 15th, 2011 in Success Stories

Challenge
Perform an investigation of an incident under our new “non-punitive environment policy” to focus on real, fixable root causes rather than focusing on blame.

Action

The healthcare industry has recognized that improved root cause analysis of quality incidents and healthcare sentinel events is required to improve patient care and reduce patient risk. But one obstacle to improved root cause analysis is a long history of blame oriented investigations and tort actions that cause individuals to be reluctant to share information about mistakes. Therefore, our hospital decided to institute a new “non-punitive environment policy.”
Part of this “non-punitive environment” policy for investigations was using the TapRooT System to investigate the incident, find root causes, and develop corrective actions. One of the reasons that TapRooT was chosen was that it provided a robust systematic approach to root cause analysis without pointing fingers and placing blame. This was not the first time we had used TapRooT, but it was the first time we used TapRooT in a “non-punitive environment” investigation.

Results
The first incident we chose to investigate was one that, in the past, would probably have been very blame oriented. A wrong patient was given the wrong drug intravenously.
This is a violation of our “5 Rights” policy that is standard practice throughout the medical industry.
However, by using TapRooT we found causes beyond the normal “policy was violated” causes that we had expected. We found that:

  • The IV bag design had changed and now it was the same size as other bags.
  • The font and type used to label the bags was small and could easily be misread.
  • The nurses hurried because of unnecessary, repetitive paperwork that could be reduced to allow more time with patients and in administering medications.
  • That IV bags were being hung unnecessarily high which made them hard to read for short nurses (especially if the nurse wore bifocals).

The increased information obtained led to a better understanding of the contributors to the errors and helped the investigation team develop corrective actions that previously would not have been considered. These included:

  • Increasing the type size that is printed on the label of the IV bags.
  • Putting the patient’s name in BOLD type to make it easier to find on the label.
  • Lowering the height of the IV bags for IV’s being delivered by IV or PCA pumps.

Implementing these corrective actions did not reduce the importance of the “5 Rights” policy. The corrective actions highlighted that hospital management was taking action to ensure that the “5 Rights” policy could be implemented more effectively. This reinforces to our staff the importance of the policy and their compliance with it.
Because of this management effort to make the policy easier to comply with, the staff is even more committed to use the “5 Rights” policy consistently and accurately.
We therefore see this investigation as a very successful first application of our “non-punitive environment policy” for investigations.
The staff was more willing to openly share mistakes that they had made.
The investigation team identified causes that they previously would have missed.
The hospital implemented corrective actions that will improve performance and improve compliance with a policy without blame or disciplinary action.
The entire staff (investigation team, those who made the mistakes, and hospital management) was impressed with the process and how TapRooT helped people focus on what happened and what could be done to improve performance rather than focusing on who to blame.

Closing the Gap – Improving Incident Investigation & Root Cause Analysis

Posted: March 15th, 2011 in Success Stories

Challenge
Four years ago I was an incident investigator, an incident reviewer, and an investigation techniques instructor for our company. I found that many investigators, including myself, had some difficulty (or were inconsistent in) finding the root causes for incidents. We needed some way to consistently find accurate incident root causes to better learn from the incidents. Therefore our challenge was similar to many companies – we needed to consistently find the root causes of incidents.
We needed a tool that we could provide in our training that would guide investigators through root cause analysis without restricting the results. This tool should expedite and add value to investigations. It needed to be simple to use by people who did infrequent investigations, as well as for use in both complex and simple types of incidents.
All these requirements were a tall order.

Action
Fortunately, a colleague of mine had mentioned a system he had seen that might fill the need I had identified. I found out more about the system, called TapRooT, and decided to attend a 5-day course.
Once I saw they system in action, I knew TapRooT would work to help us improve our investigation. But how would we include TapRooT in our training and how would we get people to use the tool in performing investigations?
I decided that I would try TapRooT in several investigations and then share the results. Soon several colleague and my boss agreed it was a valuable addition to our investigation process. Our group decided to buy a license so that we could conduct our own in-house training. I became a certified as a TapRooT instructor and taught TapRooT as part of our companies investigation training.

Results
In the first three months that we offered the training, in excess of 100 people learned how to use TapRooT. The comments from the attendees after they investigated incidents were very favorable. The most important result was that the quality of investigations. My reviews showed that the investigation root cause analysis had improved considerably. The field personnel were using it, producing better, more consistent results. More and more individuals were asking for TapRooT training.
The use of TapRooT was never mandated yet it became the process of choice within our company. Positive comments have been received from employee representatives and managers.
Trying to evaluate the exact dollar cost savings of implementing TapRooT is difficult. Many good initiatives have been implemented as a result of our incident investigation processes. TapRooT has helped these investigation become much more effective. TapRooT helped us develop corrective actions that previously would have been missed. This has helped us prevent many costly incidents and has clearly contributed to our continuing improvement in our safety statistics.
Perhaps the best indicator of TapRooT’s success is its use throughout the company. In the four years since TapRooT was introduced, its use is widespread and requests keep coming for training. Using TapRooT is responsible for the continued improvement of our investigations and corrective actions. And we are now using TapRooT to finding root causes of audit findings.
As Manager of Health, Safety, & Environment, I consider TapRooT an essential part of our safety improvement efforts and our implementation of it a resounding success.

Using TapRooT and System Safety to Improve Aviation Safety

Posted: March 15th, 2011 in Success Stories

Challenge
To improve aviation safety effectively, efficiently, and proactively.

Action
Alaska Airlines adopted System Safety and incorporated TapRooT into the process to find the root causes of problems discover before accidents or incidents could occur.

Results

See the video here to view World Business Review (a TV Show) hosted by General Alexander Haig. David Prewitt (VP of Safety for Alaska Airlines), members of Mr. Prewitt’s staff, and Mark Paradies (President of System Improvements) discuss the use of System Safety and TapRooT® to improve aviation safety.

World Business Review is seen on various cable networks including the Technology Channel and PBS Business.

Using TapRooT to Improve Investigations, Stop Fault Finding, Reduce Injuries, & Cut Workers’ Compensation Costs

Posted: January 6th, 2011 in Success Stories

Challenge
Skyline Mines is an underground coal mining operation with over 350 employees. Our challenge is to go from a company with a better than average lost time injury and reportable injury rate to an injury free workplace.

Action
In January of 1996 our focus shifted from formal investigation and review of just MSHA reportable injuries to investigation and measurement of all incidents. Prevention efforts were then focused on the elimination of these injury causing events. The underlying principle being that the only difference between a Worker?s Comp. injury, MSHA reportable, or lost time accident was severity and that severity had nothing to do with what had caused the incident. We began to focus more and more on the root causes for the injury causing events.

2-Day TapRooT® Course to be Offered in Edmonton, Canada!

Posted: October 22nd, 2009 in Courses, Local Attractions

Edmonton will be the location for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis on January 25-26, 2010.

In just two days you will learn the basics of the TapRooT® System for finding the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and other types of problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here.

Edmonton is the capital city of Alberta and is well known for its scenic river valley and a thriving music and art community. Located 183 miles north of Calgary, Edmonton is home to North America’s largest shopping and entertainment complex, West Edmonton Mall. More than just a shopping center, West Edmonton Mall also has a giant water park, a man-made lake, a skating rink, two mini-golf courses, 21 movie theaters, a Vegas-style casino and an amusement park with 25 rides and attractions. Edmonton’s vibrant population tends to hang out and let loose at the trendy Whyte Avenue district, which is situated next to the reputable University of Alberta.
(Source: http://www.discoveredmonton.com/)

With abundant outdoor activities and a host of museums, restaurants and attractions, Edmonton has much to offer. Here are some itinerary suggestions:

Alberta Legislature Building is surrounded by 57 acres of parkland. This beautiful building is a must see for those interested in architecture, politics and history.

The Muttart Conservatory is set in Edmonton’s lush river valley. Four huge, glass pyramids make up the conservatory, and it is home to thousands of species of plants, both domestic and exotic. There is The Tropical Pyramid, The Temperate Pyramid, The Arid Pyramid, and The Show Pyramid, which is completely changed six times a year.

The Provincial Museum is one of Canada’s most popular museums. Set in a park just west of downtown, the Museum offers a full range of exhibitions and activities for every age level and interest.

Sir Winston Churchill Square is a park in the core of Edmonton’s downtown and is a favorite hangout for visitors and weekend fun seekers. The square hosts many of the City’s festivals, and is the “front yard” of the Edmonton’s pyramid-topped City Hall.

table-settingDining in Edmonton:

New Asian Village offers East Indian cuisine at its best. Enjoy great dishes like Shahi Butter Chicken, Jumbo Prawns cooked in butter sauce served with cashew nuts and raisons, or try one of their famous Tandoori dishes. The restaurant also offers private dining in their silk curtain-lined Maharaja Rooms.

Doan’s Vietnamese Restaurant has been an Edmonton favorite for more than 10 years. Try their Green Papaya Salad (mixed with shredded grilled beef) or their traditional Spring Rolls. At the top of an impressive list of entrees are the Pan Fried Lemongrass dishes, sizzling platters with different sauces of curry, satay or black bean.

Violino is located in a 1913 mansion in a stylish, well-established neighborhood. Beautiful trees and lush gardens surround the restaurant. They pride themselves on putting a contemporary and gourmet influence on traditional Italian favorites.

Century Grill offers an outstanding menu of contemporary North American cuisine. The atmosphere is elegant, the food is considered “high end,” but the prices are very reasonable. They use only the freshest ingredients, and everything is made from scratch. The chef puts his own unique twist on anything from seafood linguini and rack of lamb, to prime steaks and pork chops.

Home Fire Grill specializes in grain-fed Alberta Bison, AAA Angus Beef, rotisserie chicken and fresh fish. With the aroma of flame-grilled entrees and the warmth of the central fireplace, patrons are sure to enjoy their visit.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis in Edmonton, click here.

2-Day TapRooT® Incident Investigation and Root Cause Analysis in Grand Junction, Colorado!

Posted: October 15th, 2009 in Courses, Local Attractions

grand-junction1Grand Junction, Colorado, will be the location for a  2-Day TapRooT® Incident Investigation and Root Cause Analysis on February 9-10, 2010. In just two days you will learn the basics of the TapRooT® System for finding the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and other types of problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the course in Grand Junction, visit: http://www.taproot.com/courses.php?d=851&l=1.

Grand Junction is located along the Colorado River, where it receives the Gunnison River from the south. The name “Grand” refers to the historical upper Colorado River until renamed in 1921, and the word “Junction” is from the joining of the Colorado and Gunnison rivers. Hence, Grand Junction has been given the nickname “River City.” The city sits near the mid-point of a 30-mile arcing valley, known as the Grand Valley, a major fruit-growing region. In recent years, several wineries have been established in the area as well. The Colorado National Monument, a series of canyons and mesas similar to the Grand Canyon, overlooks the city on the west, while the Book Cliffs are a prominent series of cliffs that define the northern side of the Grand Valley. (Source: http://en.wikipedia.org/wiki/Grand_Junction,_Colorado)

Things to Do in Grand Junction:

Adventure Bound River Expeditions will take you down the Colorado River for the experience of a lifetime. Whether you enjoy riding in an oar raft, a large pontoon boat, an inflatable kayak, or you want a combination of options, they have the appropriate trip for you. Their professional crew will handle the rafts, pack and unpack gear, and prepare all meals.

Museum of Western Colorado is the largest multi-disciplinary museum between Salt Lake City and Denver. Over the past 40 years, they have grown to incorporate many facilities. You can visit Museum of the West, Cross Orchards Historic Site, Dinosaur Journey Museum, Loyd Files Research Library, and Whitman Educational Center.

The Western Colorado Botanical Gardens
hosts classes, concerts, butterfly releases, and other exciting events. Their mission is to promote responsible conservation of precious natural resources in Western Colorado by providing educational and recreational opportunities for visitors of all ages.

Colorado National Monument offers 23,000 acres of rock formations, arches, canyons, and exposed layers of earth. Hikers can enjoy more than 20 miles of trails, where they will experience sheer-walled, red rock canyons, as well as an abundance of wildlife.

Surrounded by spectacular scenery, The Grand Valley region produces wonderful, wine-with-grapeshigh-quality wines. There are many charming vineyards and wineries to choose from, and a tour through the heart of Colorado Wine Country is perfect for any level of enthusiast:

Carlson Vineyards

Colorado Cellars Winery

Garfield Estates

Plum Creek Winery

Dining in Grand Junction:

Il Bistro Italiano offers a combination of traditional and modern Italian dishes. The pastas, breads, sauces, and desserts are all made at the restaurant from fresh, local ingredients. Try a traditional favorite like Lasagna or something a bit more unique like Crespelle: parmesan flavored crepes folded and baked with oven-roasted rosemary ham, provolone cheese, and sautéed mushrooms.

Rockslide Restaurant & Brewery is located in the heart of downtown Grand Junction. Enjoy their award-winning handcrafted micro brews while you try to decide on something from their spectacular menu. Their eclectic menu has everything from burgers, pasta, and pizza to chicken fried steak, meatloaf, mahi-mahi, ribs, steaks, quesadillas, and so much more!

meal-1626 on Rood — Modern American Cuisine & Wine Bar features Mediterranean and Latin dishes with a decidedly modern American twist. The chef uses local suppliers and growers for many of the organic and natural ingredients used in the 626 kitchen. Also known for premium seafood, their fish is only sourced from Honolulu Fish Company, over-nighted directly from the Honolulu docks. Enjoy a selection from 56 wines by the glass from around the world on their garden patio.

Fly’n Roosters has an atmosphere that is as spicy as their wings. But they are more than just wings! Have a cold brew on their patio while enjoying great sandwiches, burgers, ribs, fish n’ chips and more.

Rib City Grill has won numerous awards for their Southern-style barbecue. In addition to pork and beef BBQ, you will find smoked turkey, chicken and fish sandwiches, burgers, shrimp, steak and, of course, their famous baby back ribs.

For more information and to register for the course in Grand Junction, visit: http://www.taproot.com/courses.php?d=851&l=1.

2-Day TapRooT® Incident Investigation and Root Cause Analysis in Philadelphia, Pennsylvania!

Posted: October 13th, 2009 in Courses, Local Attractions

philly-skylinePhiladelphia (Kennett Square) will be the location for a  2-Day TapRooT® Incident Investigation and Root Cause Analysis on November 2-3, 2009. In just two days you will learn the basics of the TapRooT® System for finding the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and other types of problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information or to register for the course, visit: http://www.taproot.com/courses.php?d=676&l=1

A commercial, educational, and cultural center, Philadelphia was once the second-largest in the British Empire (after London), and the social and geographical center of the original 13 American colonies. Ben Franklin took a large role in Philadelphia’s early rise to prominence. It was in this city that many of the ideas, and subsequent actions, gave birth to the American Revolution and American Independence, making Philadelphia a centerpiece of early American history. It was the most populous city of the young United States and served as the nation’s first capital during much of the Revolutionary War and after. Following the ratification of the U.S. Constitution, it was the temporary national capital from 1790 to 1800 while Washington, DC, was under construction. (Source: http://en.wikipedia.org/wiki/Philadelphia)

Profoundly rich in history and American culture, everyone should make a trip to Philadelphia. Kennett Square is conveniently located to The City of Brotherly Love, so here are some itinerary suggestions for your trip to Kennett Square and Philadelphia:

The Liberty Bell Center offers a video presentation and exhibits about the Liberty Bell, focusing on its origins and its modern day role as an international icon of freedom.liberty-bell

Independence Hall originally served as the State House of the Colony of Pennsylvania and is best known as the place where the Declaration of Independence was adopted by the Continental Congress on July 4, 1776.

The Betsy Ross House was built more than 250 years ago and is the house where Betsy sewed the first American flag. Take a tour of the house and grounds and then enjoy a nice picnic lunch in their shady courtyard.

Longwood Gardens in Kennett Square is world-famous and encompasses 1,050 acres of gardens, woodlands, and meadows. Enjoy over 11,000 types of plants, more fountains than any other garden in the US, educational and visitor programming, and over 400 performances a year.

The Kennett Underground Railroad Center takes you back in time and allows you to experience the inspiring story of how slaves in the years prior to the Civil War sought their liberty by escaping along the Underground Railroad, which ran right through Philadelphia. Guided hour-long tours via trolleybus depart from the Chester County Visitors Center and will take you past “stations” of underground railroads and offer presentations at the Kennett History Station.

restaurantDining in Philadelphia and Kennett Square:

Le Bec-Fin is Philadelphia’s premiere fine dining restaurant. Opening its doors in 1970, Le Bec-Fin has become a Philadelphia landmark and has won numerous accolades. Their menu is impeccable and their dessert cart is legendary!

Morimoto in Philadelphia is run by Chef Masaharu Morimoto who rose to fame on the Iron Chef television show. The menu is spectacular! Try the Chef’s Choice which is a multi-course tasting menu designed to allow you to experience the essence of Morimoto’s cuisine.

Floga Bistro, located in Kennett Square, has been touted as having the best brick oven pizza in the area. Also on the menu, you will find great antipasti, paninis, pasta, seafood, chicken, veal and more.

Portabellos Italian Restaurant is also located in Kennett Square and offers traditional favorites like Chicken Parmesan and Veal Marsala, in addition to great seafood and steaks.

You can’t visit Philadelphia without trying the city’s famous Philly Cheesesteak sandwich. There has been an on-going battle for decades here in The City of Brotherly Love as to who is king when it comes to this legendary sandwich. Try some of the contenders and see what your vote is!sandwich2

Geno’s Steaks

Pat’s King of Steaks

Abner’s Cheesesteaks

Campo’s


For more information or to register for the course in Philadelphia, visit: http://www.taproot.com/courses.php?d=676&l=1

2-Day TapRooT® Incident Investigation and Root Cause Analysis in Toronto, Canada!

Posted: October 8th, 2009 in Courses, Local Attractions

toronto-skylineToronto, Canada, will be the location for a  2-Day TapRooT® Incident Investigation and Root Cause Analysis on December 9-10, 2009. In just two days you will learn the basics of the TapRooT® System for finding the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and other types of problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the course in Toronto, visit: http://www.taproot.com/courses.php?d=696&l=1.

Toronto is the most populous city in Canada and the provincial capital of Ontario. It is located in Southern Ontario on the northwestern shore of Lake Ontario. With over 2.5 million residents, it is the fifth most populous municipality in North America. Toronto is at the heart of the Greater Toronto Area (GTA), and is part of a densely populated region in Southern Ontario known as the Golden Horseshoe, which is home to 8.1 million residents and has approximately 25% of Canada’s population. As Canada’s economic capital, Toronto is considered a global city and is one of the top financial centers in the world. (Source: http://en.wikipedia.org/wiki/Toronto)

Toronto Attraction:

Ontario Science Centre is sure to please adults and children alike. The Science Centre has a wide spectrum of exhibits and interactive activities. You can see poisonous dart frogs in the 250-square-meter rainforest, check out the stars in the planetarium, see a real elephant’s heart or a 130-year-old human skeleton, and much, much more!

Fort York is home to Canada’s largest collection of original War of 1812 buildings. The Fort is open year round and offers a number of services, including tours, exhibits, period room settings and seasonal demonstrations.

Ontario Place is an internationally acclaimed cultural, leisure and entertainment parkland located in Toronto. The complex extends throughout three man-made islands along the Lake Ontario waterfront with pedal boats, a marina, restaurants, and the world’s first permanent IMAX® theatre, the Cinesphere.

Medieval Times Dinner and Tournament is celebrating its 25-year reign in North America. Welcome to the 11th Century where the costumes, weaponry, and atmosphere are authentically Medieval. You’ll see the show of your life, complete with Hollywood-caliber special effects, as you enjoy a four-course feast.

table-setting-2Dining in Toronto:

Canoe Restaurant and Bar is located high atop the TD Bank Tower and offers a spectacular view of the city. From mouthwatering squab, lamb, tuna, and prime ribeye to decadent desserts like chocolate mousse and warm date pudding, this menu will test your decision-making skills.

Splendido Restaurant is contemporary fine dining at its best. The chefs use seasonal, locally-sourced, family-farmed products to prepare each dish. Try their Yorkshire Suckling Pig or the Butter Poached Lobster. The menu also offers a selection of chicken, pasta, fish, veal, and beef.

Via Allegro Ristorante is consistently listed as one of the top ten restaurants in Toronto by Toronto Life Magazine. They offer traditional Italian cuisine but also pride themselves on creating new and exciting dishes. They also received the Grand Award from The Wine Spectator Magazine, the highest wine award in the world.

Sushi Kaji is particular about authenticity. Fish comes strictly from Tokyo Bay. Rice, vegetables, and even garnishes are from Japan. More than once, the restaurant has been touted as having the best sushi and sashimi in Canada.

North 44 Restaurant is named after the city’s latitude and offers a unique dining experience in an elegant setting. Start off with their Ricotta Ravioli with Woodland Mushrooms. For the main course, try the Lamb Loin with Scallop Potatoes, and finish off your meal with the Strawberry and Vanilla “Shortcake” Tower. You can’t go wrong at North 44!

For more information and to register for the course in Toronto, visit: http://www.taproot.com/courses.php?d=696&l=1.

2-Day TapRooT® Incident Investigation and Root Cause Analysis in Charleston, SC!

Posted: October 1st, 2009 in Courses, Local Attractions

charlestonCharleston, SC, will be the location for a  2-Day TapRooT® Incident Investigation and Root Cause Analysis on December 7-8, 2009. In just two days, you will learn the basics of the TapRooT® System for finding the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and other types of problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the course, visit http://www.taproot.com/courses.php?d=695&l=1.

Charleston is known as The Holy City due to the prominence of churches on the low-rise cityscape, particularly the numerous steeples which dot the city’s skyline, and for the fact that it was one of the few cities in the original thirteen colonies to provide religious tolerance to the French Huguenot Church. In fact, it is still the only city in the U.S. with such a church. Charleston was also one of the first colonial cities to allow Jews to practice their faith without restriction.
(Source: http://en.wikipedia.org/wiki/Charleston,_South_Carolina)

Often referred to as the “best-mannered” city in the U.S., Charleston has much to offer visitors:

The Charleston Museum is America’s First Museum, founded in 1773. Located downtown, its mission is to preserve and interpret the cultural and natural history of Charleston and the South Carolina Lowcountry.

The Aiken-Rhett House is the most intact townhouse complex showcasing urban life in antebellum Charleston. It was built in 1818 and then greatly expanded by Gov. and Mrs. William Aiken, Jr. in the 1830s and 1850s. The house has survived virtually unaltered since 1858.

The Nathaniel Russell House is set amid spacious formal gardens and is a National Historic Landmark. It is widely recognized as one of America’s most important neoclassical dwellings.

Fort Sumter Tours and SpiritLine Cruises have been showcasing the beauty of Charleston from its fabulous waterways since 1961. Whether it’s an elegant dinner, an historic tour of Fort Sumter or a leisurely cruise through Charleston Harbor, this is a beautiful way to tour the city.

The Charleston Ghost & Dungeon Walking Tour was featured on the Travel Channel’s America’s Most Haunted Places. The tour offers exclusive access to the Pre-Revolutionary dungeon.

table-setting-in-restaurantDining in Charleston:

Five Guys Burgers and Fries is a Charleston favorite. With too many accolades to mention, suffice it to say, if you visit Charleston, this restaurant is a must!

Mercato’s brings delicious Italian-American dishes to Charleston’s historic City Market. Enjoy classic pasta and pizza dishes, daily creations, and house-made desserts, as well as chef specialties like Potato Gnocchi and Pork Osso Bucco.

The Peninsula Grill offers four-star, four-diamond dining in the heart of the City Market. Elegant but not pretentious, the restaurant offers such favorites as Pan Roasted Muscovy Duck Breast, Grilled Peach Glazed Jumbo Gulf Shrimp, and Benne Crusted Rack of New Zealand Lamb.

Tommy Condon’s is an authentic Irish pub located on Church Street, just a half block off Charleston’s Historic Market. Try favorites like Irish Potato Chowder, Charleston She Crab Soup, or traditional Irish Shepherd’s Pie.

Hank’s Seafood Restaurant is located in a turn-of-the-century warehouse overlooking the Historic Market. The restaurant recreates a classic Charleston Fish House and was voted the “Best Seafood Restaurant” ten years straight by the Charleston City Paper.

For more information and to register for the course in Charleston, SC, visit http://www.taproot.com/courses.php?d=695&l=1.

2-Day and 3-Day TapRooT® Courses to be Offered in New Orleans!

Posted: September 24th, 2009 in Courses

new-orleans-city-scapeThe 2-Day TapRooT® Incident Investigation and Root Cause Analysis will be held December 2-3, 2009, in New Orleans, and the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis will be held December 2-4, 2009.
In just a few short days you will learn the basics of the TapRooT® System for finding the root causes of problems PLUS, if you stay the extra day, you’ll learn the Equifactor® Equipment Troubleshooting Technique for Root Cause Failure Analysis of Equipment Problems.

Once you find the real root causes using this systematic process, you will learn to develop effective fixes that will keep problems from happening again.

Additionally, if you have already taken the 2-Day TapRooT® Incident Investigation and Root Cause Analysis course, you can sign up for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis course on December 4. Find the root causes of equipment and machinery problems at industrial plants including utilities, petrochemical plants, manufacturing facilities, or refineries.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.

For more information and to register for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.  (**Please note: You must first have attended a 2 or 5-Day TapRooT® course that was taught by a System Improvements instructor in order to attend this course.)

New Orleans is a major U.S. port and the largest city in the state of Louisiana. New Orleans is the center of the New Orleans Metropolitan Area, the largest metro area in the state. The city is named after Philippe II, Duc d’Orléans, Regent of France, and is well known for its multicultural and multilingual heritage, cuisine, architecture, music (particularly as the birthplace of jazz), and its annual celebrations and festivals, particularly Mardi Gras. The city is often referred to as the “most unique” city in America. (Source: http://en.wikipedia.org/wiki/New_Orleans)

While visitors will find MUCH to do in “The Big Easy,” here are a few suggestions from the locals:

The 1850 House–The Lower Pontalba building was built in 1850 by the Baroness Micaela Almonester de Pontalba, the daughter of Don Andres Almonester y Roxas, the Spanish colonial landowner. The rowhouse was built in the style of Parisian architecture and has served as a residence and for retail establishments. The 1850 House depicts middle class family life with authentic furnishings, domestic goods, decorative arts and art of the period.

The Old U.S. Mint is the only building in America to have served both as a U.S. and Confederate Mint. It was built in 1835 during the presidency of Andrew Jackson who had advocated for its establishment in order to help finance development of the nation’s western frontier.

Chalmette is the site of the January 8, 1815, Battle of New Orleans: Chalmette Battlefield. Many people believe that this last great battle of the War of 1812 between the United States and Britain was unnecessary, since the treaty ending the war was signed in late 1814.

dining-in-new-orleansDining in New Orleans:

Mandina’s Restaurant has been a staple in New Orleans since 1932. The locals swear by it, so don’t miss out on this New Orleans tradition.

The Port of Call was established in 1963 as a steakhouse located on beautiful, historic Esplanade Avenue in the French Quarter. The Port started as a quiet, small neighborhood restaurant open only at night, and has grown into an extremely popular destination for locals and tourists alike.

Mother’s Restaurant: (from their website)
In a single year, Mother’s serves up:
•    No less than 175,000 pounds of ham and roast beef
•    More than 40,000 pounds of turkey
•    A staggering 30,000 pounds of homemade sausage
•    Quarter of a million biscuits (and even more eggs!)
•    A whopping 90,000 pounds of jambalaya
•    Some 25,000 soft-shell crabs and even more shrimp
•    Nearly 250,000 pounds of cabbage
•    An incredible 150,000 loaves of French bread

Need we say more?

And definitely don’t leave New Orleans without a visit to Café Du Monde and The Court of Two Sisters…both define the city…in history and cuisine! Bon appetit!

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.

For more information and to register for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.  (**Please note: You must first have attended a 2 or 5-Day TapRooT® course that was taught by a System Improvements instructor in order to attend this course.)

2-Day and 3-Day TapRooT® Courses to be Offered in Houston, Texas!

Posted: September 10th, 2009 in Courses, Local Attractions

houston-txThe 2-Day TapRooT® Incident Investigation and Root Cause Analysis will be held January 27-28, 2010, and the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis will be held January 27-29, 2010.

In just a few short days you will learn the basics of the TapRooT® System for finding the root causes of problems PLUS, if you stay the extra day, you’ll learn the Equifactor® Equipment Troubleshooting Technique for Root Cause Failure Analysis of Equipment Problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

Additionally, if you have already taken the 2-Day TapRooT® Incident Investigation and Root Cause Analysis course, you can sign up for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis course on January 29. Find the root causes of equipment and machinery problems at industrial plants including utilities, petrochemical plants, manufacturing facilities, or refineries.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.

For more information and to register for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.  (**Please note: You must first have attended a 2 or 5-Day TapRooT® course that was taught by a System Improvements instructor in order to attend this course.)

Houston is the fourth-largest city in the United States, the largest city within the state of Texas, and “the energy capital of the world.” As of the 2008 U.S. Census estimate, the city had a population of 2.2 million within an area of 600 square miles. Houston is the seat of Harris County and the economic center of the Houston–Sugar Land–Baytown metropolitan area—the sixth-largest metropolitan area in the U.S. with a population over 5.7 million. (source: http://en.wikipedia.org/wiki/Houston)

Quirky and fun, Houston boasts some very unique attractions: a house covered in beer cans, a monument dedicated to the orange, the world’s oldest and largest Art Car parade, and even a museum dedicated to the funeral industry. Consider some of these suggestions when visiting Houston:

The Houston Museum District attracts more than seven million visitors each year and is considered to be one of the top cultural districts in the country. Eighteen institutions make up the Houston Museum District, and 11 are free all the time.

Battleship Texas is the last of the battleships to participate in World War I and II. It became the first battleship memorial museum in the U.S. in 1948. The battleship is now permanently anchored on the Buffalo Bayou and the busy Houston Ship Channel.

The Beer Can House is a folk art gallery and workshop consisting of more than 50,000 beer cans. The house is blanketed with beer cans and the lawn with concrete blocks inlaid with bits of colorful glass. The owner also drilled holes in the redwood fence, filling the spaces with marbles. Clinking curtains hanging on the porch are made out of the cans’ pull-tabs. Truly a must-see!

Gulf Greyhound Park offers live greyhound racing year-round, rain or shine. The park offers a variety of dining and viewing options and also includes 318 teller windows and more than 1,100 closed-circuit televisions.

Galveston Island State Park is less than an hour from Houston and features 2000 acres of surf, beach, dunes, coastal prairie, fresh-water ponds, wetlands, and bay shoreline. The park is home to a variety of wildlife including spoonbills, tree frogs, egrets, coyotes, sandpipers, pelicans and more.

tablesetting-picDining in Houston:

Mark’s American Cuisine is located in a 1920’s renovated church and was voted as Houston’s most romantic restaurant. The menu changes often to incorporate only the freshest ingredients. Try the Kobe Beef Osso Bucco, Copper River Salmon, FRESH Alaskan King Crab Legs, or Spiney Lobster Tails.

The Monument Inn specializes in Fresh Gulf Coast Seafood and offers a wide array of pastas, beef and chicken. One of Houston’s most popular restaurants, patrons will enjoy the menu and the location, overlooking the exciting Houston Ship Channel.

The Empire Turkish Grill offers authentic Turkish cuisine that has received rave reviews: “Empire Grill was a wonderful experience! The food, service, decor, everything was great. We definitely will return to this restaurant. We had the lamb which was some of the best we’ve had in a long time…we highly recommend this restaurant!”

Max’s Wine Dive is something every visitor to Houston should experience. Serving “gourmet comfort food,” Max’s is a place where you can enjoy a unique menu and an extensive wine list. All wines are available for retail sale and by the glass. On the menu, you will find everything from Texas chili, pot roast, and fried chicken to wild boar pasta and pan seared salmon.

Bistro Le Cep is French country cooking at its best. Try traditional favorites like Steak au Poivre or Bouillabaisse à la Marseillaise, a Southern France specialty made with fresh fish and shellfish simmered with onions, saffron, fennel, leeks, garlic, olive oil and fresh herbs.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.

For more information and to register for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here. (**Please note: You must first have attended a 2 or 5-Day TapRooT® course that was taught by a System Improvements instructor in order to attend this course.)

2-Day and 3-Day TapRooT® Courses to be Offered in Edmonton, Canada!

Posted: September 3rd, 2009 in Courses, Local Attractions

Edmonton will be the location for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis on November 23-24, 2009, and the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis will be held November 23-25, 2009.

In just a few short days you will learn the basics of the TapRooT® System for finding the root causes of problems PLUS, if you stay the extra day, you’ll learn the Equifactor® Equipment Troubleshooting Technique for Root Cause Failure Analysis of Equipment Problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.

Additionally, Edmonton will be the location for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis on November 25. (*NOTE: You must first have attended a 2 or 5-Day TapRooT® course in order to attend this course.) For more information and to register for the course, click here.

Edmonton is Canada’s second most populous provincial capital (after Toronto) and is a cultural, governmental, and educational center. It plays host to a year-round slate of world-class festivals, earning it the title of “The Festival City,” and it is also home to North America’s largest mall. Edmonton’s thriving arts & culture scene boasts everything a major metropolis should offer: galleries, museums, live theatre, concerts, opera, and ballet.
(Source: http://en.wikipedia.org/wiki/Edmonton)

Here are some itinerary suggestions for your trip to Edmonton:

Area Attractions:

The West Edmonton Mall boasts more than 800 stores and employs more than 23,000 people. Visitors will be overwhelmed with all the mall has to offer: the world’s largest indoor amusement park, a five-acre waterpark, an 18-hole miniature golf course, an indoor lake, a National Hockey League sized ice rink, and much, much more!

The Muttart Conservatory is set in Edmonton’s lush river valley. Four huge, glass pyramids make up the conservatory, and it is home to thousands of species of plants, both domestic and exotic. There is The Tropical Pyramid, The Temperate Pyramid, The Arid Pyramid, and The Show Pyramid, which is completely changed six times a year.

The Provincial Museum is one of Canada’s most popular museums. Set in a park just west of downtown, the Museum offers a full range of exhibitions and activities for every age level and interest.

Fort Edmonton Park is North America’s largest interactive historic park. Go back in time as you walk through four historical periods – costumed interpreters bring the past to life, answer your questions, and invite you to experience the best of the period. Take a ride on a steam train, play pioneer games, bake bread the old-fashioned way, shop, or hit the midway for rides and games.

The Edmonton Queen Riverboat is a unique attraction in the heart of downtown Edmonton. It offers a unique experience, a relaxing atmosphere, and one of the most picturesque views of the city and the beautiful River Valley.

meal-in-restaurantDining in Edmonton:

Character’s Restaurant is a local favorite with an array of menu options to choose from. Try their Spicy Lobster Spaghetti with cherry tomatoes & parmesan or the Venison Chop with a huckleberry port reduction & braised cabbage. Top off your dining experience with the Banana, Kahlua & pecan bread pudding.

The Hardware Grill has been touted as one of the best restaurants in Canada. Accolades include eight consecutive Wine Spectator Awards of Excellence, voted Best Fine Dining, Best Wine List, and Best Ambiance, and it was among EnRoute magazine’s 100 Best Restaurants in Canada.

Packrat Louie Kitchen and Bar is located in an old brick building in the heart of Old Strathcona and is a charming, and locally popular, bistro. Choose something from the menu like Lemon Pizza or Jumbo Shrimp in Bourbon Cream Sauce and you will not be disappointed. For something really different, try Grilled Tenderloin of Ostrich.

Tom Goodchild’s Moose Factory is without question Alberta’s largest and most beautiful steak house. For starters, try Escargot Gorgonzola and for a main course you can choose from steak, chicken, lamb, bison, or tantalizing fish and seafood dishes like Honey Soy Glazed Salmon or Fricassee of Lobster with parmesan cream sauce served over angel hair pasta.

Mikado is Alberta’s first Japanese restaurant serving Edmonton since 1972. They have fresh fish flown in weekly from Tsukiji, Japan (the world’s largest fish market), California, Nova Scotia, and the B.C. Coast.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.

For more information and to register for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis on November 25, click here. (*NOTE: You must first have attended a 2 or 5-Day TapRooT® course in order to attend this course.)

2-Day and 3-Day TapRooT® Courses to be Offered in Salt Lake City, Utah!

Posted: August 27th, 2009 in Courses, Local Attractions

salt-lake-cityThe 2-Day TapRooT® Incident Investigation and Root Cause Analysis will be held November 10 and 11, 2009, and the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis will be held November 10-12, 2009.

In just a few short days you will learn the basics of the TapRooT® System for finding the root causes of problems PLUS, if you stay the extra day, you’ll learn the Equifactor® Equipment Troubleshooting Technique for Root Cause Failure Analysis of Equipment Problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

Additionally, if you have already taken the 2-Day TapRooT® Incident Investigation and Root Cause Analysis course, you can sign up for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis course on November 12. Find the root causes of equipment and machinery problems at industrial plants including utilities, petrochemical plants, manufacturing facilities, or refineries.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.

For more information and to register for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here. (**Please note: You must first have attended a 2 or 5-Day TapRooT® course that was taught by a System Improvements instructor in order to attend this course.)

Salt Lake City is the capital and the most populous city of Utah. The Salt Lake City metropolitan area spans Salt Lake, Summit and Tooele counties and has a total estimated population of 1,115,692.

The city was founded in 1847 as Great Salt Lake City by a group of Mormon pioneers led by their prophet, Brigham Young, who fled hostility and violence in the Midwestern United States. They extensively irrigated and cultivated the arid valley and faced persecution from the U.S. government for their practice of polygamy, which was abandoned in 1890. Today, Salt Lake City is still home to the headquarters of The Church of Jesus Christ of Latter-day Saints.

Mining booms and the construction of the first transcontinental railroad initially brought economic growth, and the city was nicknamed the Crossroads of the West. Salt Lake City has since developed a strong outdoor recreation tourist industry based primarily on skiing. Salt Lake City was host to the 2002 Winter Olympics and is the industrial banking center of the United States. The city and surrounding areas have much to offer visitors, and here are a few suggestions for your stay:

(Source: http://en.wikipedia.org/wiki/Salt_Lake_City)

The Great Salt Lake abounds with activity and recreational great-salt-lake1opportunities. A remnant of the massive ancient Lake Bonneville, the lake is now landlocked and its waters are saltier than the oceans. It is the largest lake between the Great Lakes and the Pacific Ocean and is the largest saltwater lake in the Western Hemisphere.

Salt Lake City Tours will pick you up at your location and show you all the sights of the city and surrounding areas.

Clark Planetarium will take you to the stars! Great exhibits, laser shows and more await you.

Timpanogos Cave National Monument sits high in the Wasatch Mountains. The cave system consists of three distinct and separate caverns. As visitors climb to the cave entrance, on a hike gaining over 1,000 feet in elevation, they are offered incredible views of American Fork Canyon.

Temple Square is Salt Lake City’s most popular tourist destination. Within a few short blocks, visitors can see many attractions, including the Mormon Temple, the Mormon Tabernacle, and the Mormon Family History Library.

meal-1Dining in Salt Lake City:

Bambara Restaurant is located in the heart of downtown Salt Lake and is one of the city’s top dining destinations. Try specialties like Bacon Wrapped Pork Tenderloin served with soft and cheesy polenta or Seared Maine Diver Scallops with summer squash risotto. Finish it off with Warm Valrhona Chocolate Bundt Cake served with Espresso Ice Cream and Hazelnut Brittle.

Market Street Grill is celebrating their 29th year as one of Salt Lake’s finest seafood restaurants. In addition to fresh seafood which is flown in daily, they also boast prime steaks and pasta.

Stoneground Restaurant offers New York-style pizza, pastas, steaks, salads, soups, sandwiches and an award winning, house-made Tiramisu. The menu carries a large selection of traditional Italian entrees and much, much more!

Metropolitan Restaurant features seasonally-inspired, New American cuisine. With entrees like Bison Rib Eye, House-Cured Salmon Pizza, and Olive Oil Poached Halibut, patrons are sure to enjoy this Salt Lake City treasure.

Sawadee Thai Restaurant has been praised as “the most authentic Thai eating experience in Utah.” If you ask a local for great Thai food, they will most likely send you to Sawadee’s.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, click here

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here.

For more information and to register for the 1-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, click here. (**Please note: You must first have attended a 2 or 5-Day TapRooT® course that was taught by a System Improvements instructor in order to attend this course.)

Are You Holding the Key to Revolutionized Career Development?

Posted: August 26th, 2009 in Best Practice Presentations, Best Practice Presenters, Summit

What makes a person successful in his or her career? Maybe you already possess the most important key! Barb Phillips, Editor & HR Rep for System Improvements, encourages you to develop your vision for where you want to be in your career at the 2009 TapRooT® Summit.

Meet TapRooT® Instructor: Kevin McManus

Posted: August 24th, 2009 in Best Practice Presenters, Summit, TapRooT® Instructor

kevin-mcmanus-2Kevin McManus is the President of Great Systems! and provides performance improvement coaching from his office in Seattle, Washington. He has served as an Industrial Engineer, Training Manager, Production Manager, Plant Manager, and Director of Quality during his 23 year business career. He served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award for six years. Kevin also writes the monthly Performance Improvement column for Industrial Engineer magazine and is a regular speaker at a variety of regional and national events.

Meet Kevin at the 2009 TapRooT® Summit!

Kevin will be presenting 8 Reasons Why People Don’t Report Problems & 8 Solutions to Improve Employee Involvement at the 2009 TapRooT® Summit.  There are many cultural, and in turn systemic, reasons why people don’t report equipment failures, human errors, near misses, and accidents. Unfortunately, unless work systems are changed to help reduce this cultural challenge, organizations will find it difficult to achieve widespread, and lasting, change. This presentation will give Summit attendees the chance to examine the approaches they currently have in place for listening to, and learning from, their people. An interactive exercise will be used to help them identify those employee feedback barriers that may exist in their own organization and to help them evaluate possible solutions for removing those barriers and increasing their employee engagement levels.

Kevin is co-facilitating a session about how TapRooT® is being utilized to promote best practices within the Pharmaceutical, Food and Manufacturing industries, and co-presenting the Analyzing 230 Environmental Incidents in 5 Months best practice session with Buck Griffith.

Also, Kevin will present Finding Time for Process Excellence – No Fuel, No Progress. He will discuss how most people want to support an organization’s process improvement efforts, but they often don’t have enough time built into their jobs to work on projects, learn new skills, or serve on a team. At the same time, they are wasting time each day attending meetings, processing e-mails, and misusing the limited project and process analysis time that they do have. Kevin’s presentation will include an interactive exercise designed to help you eliminate non-value added time and better utilize your process improvement time investments.

So many information-packed, interactive sessions to choose from!  LEARN MORE about the 2009 Summit on our website:  http://www.taproot.com/summit.php

Meet TapRooT® Instructor: Ken Turnbull

Posted: August 21st, 2009 in Best Practice Presenters, Summit, TapRooT® Instructor

ken-turnbullKen Turnbull is a Consultant and TapRooT® Instructor with an impressive resume of worldwide experience. Ken specializes in developing proactive measurements for safety programs, coaching executives in demonstrating management commitment to safety, and doing root cause investigations.

He worked for Texaco for 32 years and led many accident and incident investigations as Texaco’s Corporate Safety Manager. He used and taught the TapRooT® method for over eight years at Texaco and was instrumental in convincing executive management of Texaco the importance of reporting and determining the root causes of all incidents, including near misses.

Ken is a CSP, a former member of the NFPA 30 Committee, a former member of the Technical Steering Committee of the Center for Chemical Process Safety and a former Chairman of the API Safety and Fire Protection Sub-Committee. He has taught courses in the USA, Canada, Scotland, and Africa.

Meet Ken at the TapRooT® Summit!

Ken will be sharing his expertise at the 2009 TapRooT® Summit in Nashville, Tennessee, October 7-9, 2009. He will be co-facilitating the Panel Discussion: Some Less Than Obvious Lessons Learned from the BP Texas City Refinery Explosion with Mark Paradies, David Lynn, and Mike Kelly.

Ken will also be presenting Advanced Ideas for Defining Causal Factors.  “When you are doing a root cause analysis (RCA) it means that your customer did not manage risk to their satisfaction,” said Ken.  “Causal factor determination is actually a qualitative risk analysis that should be done early in the RCA to make evidence gathering more efficient. This session will show how qualitative risk analysis should be used to determine causal factors.”

The Investigation and Root Cause Analysis track at the 2009 Summit includes this informative best practice session, but you can also choose this session by creating a Custom track!  Don’t miss the opportunity to join Ken and other world-class experts in Nashville, Tennessee this October!

2-Day and 3-Day TapRooT® Courses to be Offered in Aberdeen, Scotland!

Posted: August 20th, 2009 in Courses, Local Attractions

aberdeen2The 2-Day TapRooT® Incident Investigation and Root Cause Analysis will be held November 9-10, 2009, and the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis will be held November 9-11, 2009.

In just a few short days you will learn the basics of the TapRooT® System for finding the root causes of problems PLUS, if you stay the extra day, you’ll learn the Equifactor® Equipment Troubleshooting Technique for Root Cause Failure Analysis of Equipment Problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis in Aberdeen, visit http://www.taproot.com/courses.php?d=683&l=1.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis in Aberdeen, visit
http://www.taproot.com/courses.php?d=684&l=1.

Aberdeen is Scotland’s third most populous city and one of Scotland’s 32 local government council areas. It has an official population estimate of 202,370. The city’s two universities, the University of Aberdeen, founded in 1495, and the Robert Gordon University, which was awarded university status in 1992, make Aberdeen the educational center of the area.

The traditional industries of fishing, paper-making, shipbuilding, and textiles have been overtaken by the oil industry and Aberdeen’s seaport. Aberdeen Heliport is one of the busiest commercial heliports in the world, and the seaport is the largest in the northeast of Scotland.

(Source: http://en.wikipedia.org/wiki/Aberdeen)

The Glover House is one of Aberdeen’s lesser known tourist attractions. Thomas Blake Glover built the house for his parents and then moved to Japan where he founded the Mitsubishi Corporation.

Aberdeen Maritime Museum is situated on the historic Shiprow and tells the story of the city’s long relationship with the sea. The museum also offers a spectacular view of the busy harbour on which it sits.

St Machar’s Cathedral dates back to 580AD and is the oldest and most famous of Aberdeen’s three Cathedrals (the others are the Roman Catholic St Mary’s and the Episcopalian St Andrew’s).
 
Candle Close Gallery is an eclectic shop and one of Aberdeen’s best kept secrets. You will find unique furniture, unusual jewelry, and extraordinary gifts.

The University and King’s College of Aberdeen was the first university in Aberdeen, the third in Scotland and the fifth in the United Kingdom. The beauty and history of the buildings is something to behold—be sure to visit King’s College Chapel, one of the most adored and historic buildings at the University.

italian-mealDining in Aberdeen:

The Silver Darling Seafood Restaurant allows patrons to dine with a spectacular view of Aberdeen Harbour and Bay. Try their steamed filet of wild sea bass served on a bed of red pesto couscous or the black pepper crusted tuna loin served with sweet rougail, shredded white scallions & teriyaki balsamic sauce.

La Stella Restaurant has a team of chefs to create dishes from the freshest local produce available. Specializing in fresh fish, the bistro-setting offers Scottish traditions with a modern touch.

Cafe 52 is located in one of the oldest parts of the city called The Green. Try specialties like Welch Rarebit or Pork & Sage Meatloaf.

Foyer Restaurant and Gallery has been recognized as one of the best restaurants in Aberdeen. The menu is varied and offers diners a new twist on traditional entrees like lamb, pork, pastas, and steaks. You can also enjoy the contemporary art located in the gallery.

Howie’s Aberdeen was a finalist in the Scottish Restaurant Awards and is a local favorite. Try their Roast Honey Mustard Pork Loin, Grilled Filet of Seabass, or the Braised Lamb Shank…all are sure to please!

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis in Aberdeen, visit http://www.taproot.com/courses.php?d=683&l=1.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis in Aberdeen, visit
http://www.taproot.com/courses.php?d=684&l=1.

Meet TapRooT® Instructor: Michele Lindsay

Posted: August 20th, 2009 in Best Practice Presenters, Summit, TapRooT® Instructor

micheleteaching6Michele Lindsay is always developing new ideas that inspire and empower others, like the popular 2-day course, Innovation and Creative Solutions, (2009 TapRooT® Summit, October 5-6 in Nashville, Tennessee). She is the type of leader that keeps people “in the know” to give them the tools they need to go back to their facilities and create an exciting future.

Michele has been a Certified Instructor for the TapRooT® System since 1998 and has consulted, investigated and taught using this tool to a long list of companies that include: NASA, ExxonMobil, Pfizer, Exelon, First Energy, Ontario Hydro, PetroCanada, GE and Fluor. She has taught hundreds of TapRooT® courses and thousands of students throughout Canada, USA and Europe.

Michele is Principal of Performance Potential or P², a company whose vision is to help organizations and individuals access their potential. By helping clients understand their problems and come up with innovative solutions, P² can help access the potential that lies within all organizations.

Michele has always been an “outside of the box” thinker, but was formally trained in creative thinking techniques in 1994. Recognizing the challenges and limitations of improvement teams to come up with effective and innovative solutions to problems, Michele became a Certified Instructor of the Six Thinking Hats™ that includes Lateral Thinking tools by Edward De Bono. These creativity tools and techniques have helped hundreds of organizations improve existing processes and develop breakthrough ideas to move them closer to their performance potential.

Prior to opening her own consulting practice, Michele worked at Ontario Hydro in the Corporate Heath & Safety Department. She has a B.Sc (specializing in Human Kinetics) from the University of Guelph. She currently resides north of Toronto, Canada, with her husband and two daughters and is an avid sports enthusiast, playing basketball, hockey, baseball and golf.

Michele will be presenting The Keys to Successful Safety Culture Change and TapRooT® User Best Practice Sharing Forum at the 2009 TapRooT® Summit.  In this first presentation, join her for an interactive discussion and exercise to further explore the topic of cultural transformation that yields “super-performance.” Uncover the keys to transforming and creating a culture of excellent performance in BOTH safety and production. Using a real life example of an organization that was cobbled together from 10 different competing companies, review the steps that were taken to create a company that excelled in its field. Take away valuable lessons learned during this amazing transformation to a super performing company.

In the TapRooT® User Best Practice Sharing Forum, Michele looks at how TapRooT® is being utilized to promote best practices at your facility. Come prepared to discuss these and other issues as we seek to promote operational excellence!

Meet Our TapRooT® Instructors for Spanish Speaking TapRooT® Users

Posted: August 17th, 2009 in Best Practice Presenters, Summit, TapRooT® Instructor

Have you heard about the Summit track for Spanish speaking TapRooT® Users? TapRooT® instructors Marco Flores (Monterrey, NL Mexico), Arturo de la Garza (García, NL Mexico) and Piedad Colmenares (Bogota, Colombia) will be presenting on this excellent best practices track at the 2009 TapRooT® Summit. View the track schedule here (click on the “Spanish Speaking TapRooT® Users” button on the left):

http://www.taproot.com/summit.php?t=schedule

marco-floresFrom his youth, Marco Flores has dedicated himself to exploring the limits. During his school days in 1965, he was a member of the International Society of Interplanetary Studies, and the University Society for Experimental Rocketry. While at M.I.T. pursuing a Master’s Degree in Aeronautics and Astronautics, he was part of the Innovation Center and the Commission for Hispanic Rights, dedicated to defending the human rights of the Spanish-speaking prisoners in Massachusetts. While at the Innovation Center he produced the famous “Phantom Potential Racer” and the “Automatic Banana Peeler” that took center place in the news in Boston, and was interviewed by Eye Witness News for the banana peeler, and by Boston Public Television on the impact of automation on rural unemployment in Latin America and migration to the United States.

For 25 years he worked in the development of technology, start-up and troubleshooting for direct reduction plants worldwide.

Today he is the President of TECMEN, a consulting company dedicated to developing solutions material handling and processes under extreme conditions that go from automated “taco” shell handling, to high temperature components applied to chemical and nuclear processes. He has produced multiple worldwide patents for different companies. He has traveled extensively, spending most of his time between Australia, Germany and South America.

He has been a TapRooT® Instructor for seven years and is co-translator of the TapRooT® course materials into Spanish and Portuguese, and has frequently applied the TapRooT® method for innovation, project planning, and systematic failure and accident analysis.

He paints, writes poetry and wrote a play on the role of women in Mexican History.

garzaCertified TapRooT® instructor, Arturo de la Garza Guajardo has a B.S in Chemical Engineering from Nuevo Leon State University and an advanced degree in Industrial Engineering.  He has received designation as a Certified Safety Professional from the Mexican Council of Risk Prevention, Num 029.

Since 2000, he has been working as an independent consultant in safety and risk prevention, auditing different industrial operations.

He also has experience as Associate with ProSecurity Technologies as Safety and Security Director in projects for PEMEX Servicios Marinos in Tabasco, Mexico and ING Insurance Company.

He has served as Auditor for LAMOSA Plants and as Corporate Safety Manager at CEMEX, as well as Corporate Safety & Security Director at Grupo Cydsa, Safety & Security Superintendent at Petrocel and Industrial Relations Manager at Cyanaquim.

piedadcolmenares2In June 2007, Piedad Colmenares started a consulting firm, HSEQ Soluciones Integrales, providing services to national companies with emphasis in Occupational Health in Bogotá, Colombia. In 2006, she worked as a Consultant for Occupational Health Division of the General HQ – Military Forces Health System. From 1990 – 2006, Piedad served in the Colombian Navy, was promoted up to Lieutenant Commander, and held the following positions: Director Occupational Health Department, Director of Statistics Division of the Navy Health System, Director of Occupational Health of Naval Medicine Center in Bogota, Director of Bacteriological Laboratory at the Naval Medicine Center in Bogota, and Director of Bacteriological Laboratory at the Naval Hospital in Cartagena.

She became a Naval Officer Graduate–Lieutenant of the Administrative Corps in 1987 at the Colombian Naval Academy and received her Postgraduate on Occupational Health from Universidad Jorge Tadeo Lozano in 2001.

Meet our instructors at the 2009 TapRooT® Summit, Nashville, Tennessee, October 7-9, 2009 as we seek to promote operational excellence around the world!

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Lake Charles, Louisiana!

Posted: August 13th, 2009 in Courses, Local Attractions

lake-charles-2Lake Charles will be the location for the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training November 9-13, 2009.

You will learn all the TapRooT® tools, and also many advanced skills, that a Team Leader needs to collect information, analyze root causes, and develop effective fixes that will help your company improve performance. Beyond being able to analyze problems, you will be able to communicate what you discovered. You will learn tools for presenting your findings in a powerful, yet easy-to-understand format and make it easy for others to grasp the importance of implementing the corrective actions.

For more information and to register for the course, visit http://www.taproot.com/courses.php?d=709&l=1.

Lake Charles is the fifth largest incorporated city in Louisiana. It is the major cultural and educational center in the southwest region of the state and one of the most important in Acadiana, the official name given to the French Louisiana region. 

The city is considered a major petrochemical refining center, gaming center, and home to McNeese State University. With over 75 festivals held annually, Lake Charles is referred to as the Festival Capital of Louisiana.
(Source: http://en.wikipedia.org/wiki/Lake_Charles,_Louisiana)

From casinos or the great outdoors, to rhythm & blues and great Louisiana cuisine, Lake Charles makes for exciting travel. With its tropical climate and Southern hospitality, visitors are sure to enjoy their stay. Here are some attractions and dining options for your visit:

Creole Nature Trail was one of the first National Scenic Byways designated by the U.S. Secretary of Transportation in the Gulf South. This more than 180-mile stretch meanders through Louisiana’s Outback, one of America’s “Last Great Wildernesses.” 

L’Auberge du Lac is a luxury 26 story casino resort that boasts a large single-level riverboat casino with 60 table games and over 1,600 slot machines (click here for more casinos in Lake Charles).

Graywood Championship Golf Course will impress even the most experienced golfer. It was among Golf Digest’s top 100 public courses in the country, and ESPN ranked it as “extraordinary” in its review of the country’s top golf clubs (click here for more golf courses in Lake Charles).

The Mardi Gras Museum of Imperial Calcasieu offers a true taste of Mardi Gras in Louisiana. The Museum features the largest collection of Mardi Gras Costumes on the Gulf Coast.

Sam Houston Jones State Park has tree-filled lagoons and a mixed pine and hardwood forest. The park is located just north of the most productive birding region of Louisiana, so bird watching is always excellent.

Big Lake Guide Service has been providing some of the best fishing and hunting experiences for visitors to Southwest Louisiana for more than 25 years. If you’re an outdoor enthusiast, you will enjoy the hunting and fishing in and around Lake Charles.

For other parks and attractions near Lake Charles, visit http://www.discoverourtown.com/LA/Lake%20Charles/Attractions-36.html.

cajun-dishDining in Lake Charles:

Pats of Henderson has been serving up authentic Cajun cuisine for more than 50 years. From gumbos and soups to crawfish, frog legs, and alligator, diners will enjoy the heritage that is Cajun cooking.

Pujo Street Café has an extensive menu of Cajun dishes as well as a wide selection of burgers and sandwiches. Be sure and try their Shrimp Bisque, a Pujo Street Café tradition.

La Truffle Sauvage is fine dining at its best. They pride themselves on only the freshest ingredients when preparing specialties like Herbes de Provençe crusted Colorado Rack of Lamb, Crispy Duck Confit, or Crabmeat Mary Louise (jumbo lump crabmeat tossed in a champagne cream sauce, served in a crisp puff pastry shell).

Casa Manana Mexican Restaurant has been a Lake Charles favorite since 1976. And when they say “fresh” they mean “fresh”! Daily they cook a batch of salsa, fry crisp tortilla chips and make dough from scratch for their steaming hot tortillas.

Tony’s Pizza has been a popular Lake Charles establishment since 1968. Enjoy a full menu of salads, pastas, pizzas, Po Boys and more.

For more information and to register for the course in Lake Charles, Louisiana, visit http://www.taproot.com/courses.php?d=709&l=1.

2-Day and 3-Day TapRooT® Courses to be Offered in Halifax, Canada!

Posted: August 6th, 2009 in Courses, Local Attractions

halifax-harbourThe 2-Day TapRooT® Incident Investigation and Root Cause Analysis will be held November 3-4, 2009, and the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis will be held November 3-5, 2009.

In just a few short days you will learn the basics of the TapRooT® System for finding the root causes of problems PLUS, if you stay the extra day, you’ll learn the Equifactor® Equipment Troubleshooting Technique for Root Cause Failure Analysis of Equipment Problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis visit http://www.taproot.com/courses.php?d=677&l=1.

For more information and to register for 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis visit http://www.taproot.com/courses.php?d=678&l=1.

The City of Halifax (est. 1841) was the capital of the province of Nova Scotia and shire town of Halifax County, and was the largest city in Atlantic Canada until it was amalgamated into Halifax Regional Municipality in 1996. The Town of Halifax was founded by British government under the direction of the Board of Trade and Plantations under the command of Governor Edward Cornwallis in 1749. After a protracted struggle between residents and the Governor, the City of Halifax was incorporated in 1841. (Source: http://en.wikipedia.org/wiki/City_of_Halifax)

With its sandy beaches, rugged shorelines, colorful fishing-village1gardens, and charming fishing villages, Atlantic Canada’s largest city has much to offer. So whether you want to shop, dine, check out museums and historic sites or explore the beauty of the area, Halifax is an exciting city to visit. Here are some itinerary suggestions:

Dartmouth’s Heritage Walk will take you on a 1-2 hour tour where you will see beautiful homes, historic buildings, parks, lakes, wildlife and more.

Exploring the Eastern Shore along Marine Drive treats visitors to spectacular beaches, parks, and historic buildings and homes. This area is a land of island-filled bays, broad sandy beaches and seaside villages. Inland, there are lakes and rivers renowned for canoeing and fishing.

Exploring Halifax Harbour offers a great view of the harbour and a fun, relaxing way to reach Dartmouth. You can take the Halifax-Dartmouth Ferry which operates throughout the day between the downtown terminal near Historic Properties and Dartmouth’s Ferry Terminal Park.

Exploring the South Shore (Lighthouse Route) takes you on a journey along the Atlantic coast south and west from downtown Halifax. Visitors will enjoy the charming little fishing villages and majestic lighthouses along this route.

Titanic 100 Year Experience Tour is something no visitor should miss. Halifax is home to the burial sites of 150 of the Titanic’s victims. It also served as a key location for identifying the victim’s belongings as they were recovered from the ocean liner.

The Citadel was completed in 1856 and is the fourth in a series of forts since 1749 to occupy the hill overlooking Halifax Harbour. As a national historic site, it’s a must-see for visitors. 

table-setting-in-restaurantDining in Halifax:

MacAskill’s Restaurant is a local favorite and offers a spectacular view of Halifax Harbour. Diners will find a favorable selection of fresh seafood, steaks, pastas, and chicken.

La Perla boasts authentic Northern Italian cuisine. In addition to all your traditional Italian favorites, try some specialties like French snails sautéed with roasted garlic, wine, tomatoes, mushrooms, and butter, served over a goat cheese crostini or pan seared lobster cakes served with fennel and orange salad with spicy mango vinaigrette.

The Press Gang Restaurant is located in the oldest historic building (circ 1759) in downtown Halifax. Try their Moroccan Spiced Quail, Merlot Braised Rabbit, or allow the chef to create a four course taste menu for two.

Salty’s Restaurant offers a classic view of Halifax Harbour and has two sections: Upstairs at Salty’s offers fine dining and Downstairs at Salty’s provides a more laid-back atmosphere. While both have impressive menus, the choices do vary depending on which part of the restaurant you dine.

Bish World Cuisine, also on the waterfront, has a stellar reputation among locals. With a chic interior, spectacular harbour view and exquisite menu, the only mistake you can make here is to miss dessert!

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis visit http://www.taproot.com/courses.php?d=677&l=1.

For more information and to register for 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis visit http://www.taproot.com/courses.php?d=678&l=1.

2-Day and 3-Day TapRooT® Courses to be Offered in Calgary, Canada!

Posted: July 23rd, 2009 in Courses, Local Attractions

calgary-canadaThe 2-Day TapRooT® Incident Investigation and Root Cause Analysis will be held October 14-15, 2009, and the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis will be held October 14-16, 2009.

In just a few short days you will learn the basics of the TapRooT® System for finding the root causes of problems PLUS, if you stay the extra day, you’ll learn the Equifactor® Equipment Troubleshooting Technique for Root Cause Failure Analysis of Equipment Problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, visit http://www.taproot.com/courses.php?d=673&l=1.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, visit http://www.taproot.com/courses.php?d=674&l=1.

Calgary is well-known as a destination for winter sports and ecotourism with a number of major mountain resorts near the city and metropolitan area. Economic activity in Calgary is mostly centered on the petroleum industry; however, agriculture, tourism, and high-tech industries also contribute to the city’s economic growth. Calgary holds many major annual festivals which include the Calgary Stampede, the Folk Music Festival, the Lilac Festival, Wordfest: Banff-Calgary International Writers Festival, and the fourth largest Caribbean festival in the country, Carifest. (Source: http://en.wikipedia.org/wiki/Calgary)

With all its grandeur, Calgary is a perfect place to attend a TapRooT® Course. This vibrant city offers the best of all worlds. While it is a cosmopolitan city of more than one million people, the beautiful landscapes, exciting adventures, and pristine wilderness are something to behold. Here are some attractions and destination to enjoy while you’re in Calgary:

The Calgary Tower opened in June of 1968. Since then, the Tower has become the city’s most famous and identifiable landmark. The Calgary Tower offers the best view in Calgary and is a must-see.

The Calgary Zoo has more than 1,000 animals from around the world. From the splendor of the Rocky Mountains to the heart of Africa, The Calgary Zoo takes you around the globe.

Canada Olympic Park is the site of the 1988 Olympic Winter Games, and the park continues to function as a year-round recreation and athletic training facility. Enjoy skiing, snowboarding, and authentic bobsleigh rides down the Olympic Track!

The Aero Space Museum will take you into Canada’s aviation history through an array of archives and exhibits. This year marks the 100th year since the Silver Dart took off from Baddeck, Nova Scotia, becoming the first powered, controlled flight of Canada, so it’s a perfect time to visit the museum.

Other Calgary Attractions:

Foot & Chain Fly Fishing Exchange

Inglewood Bird Sanctuary

Inside Out Experience Inc. (Whitewater rafting in the Canadian Rocky Mountains)

Mountain View Helicopters

Calgary Climbing Centre

Dining in Calgary:

table-settingHoWon Restaurant is one of Calgary’s most popular Chinese restaurants. Serving Calgary for more than 25 years, patrons will find all the traditional favorites.

La Pachanga was voted best Latin restaurant by the readers of WHERE Calgary Magazine. The menu offers such specialties as Mescal Greens with Chipotle Honey Glazed Pork, Spicy Chicken Tortilla Ensalada and a large selection of their Handmade Spanish Flat Bread Pizzas.

Ganga Restaurant & Bar offers an exciting menu in a vibrant atmosphere with authentic Indian dishes of lamb, beef, seafood, goat and more.

Oceana Seafood, Steakhouse & Bar is located just off the beautiful river banks of Calgary’s Bow River in Eau Claire. Serving Calgary’s largest selection of fresh fish, seafood, and Sterling Silver Alberta Beef, Oceana offers diners delightful cuisine with a beautiful view of Prince’s Island Park.

San Remo Ristorante is fine Italian dining at its best. Try their Pollo Al Saltinboca– chicken supreme filled with fresh sage, prosciutto wrapped mozzarella, oven broiled and served with a white wine butter sauce. Top it off with traditional tiramisu or marsala cheesecake.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis, visit http://www.taproot.com/courses.php?d=673&l=1.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis, visit http://www.taproot.com/courses.php?d=674&l=1.

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Hong Kong, China!

Posted: July 22nd, 2009 in Courses, Local Attractions

victoria-harborHong Kong will be the location for the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training August 31-Septermber 4, 2009. You will learn all the TapRooT® tools, and also many advanced skills, that a Team Leader needs to collect information, analyze root causes, and develop effective fixes that will help your company improve performance.

To get more information and to register for the course, visit http://www.taproot.com/courses.php?d=750&l=1.

Hong Kong is a largely self-governing territory of the People’s Republic of China, facing Guangdong to the north and the South China Sea to the east, west and south. Renowned for its expansive skyline and natural setting, its identity as a cosmopolitan center where the East meets the West is reflected in its cuisine, cinema, music, and traditions. The city’s population is 95% Chinese and 5% people of other ethnicities. With a population of 7 million people but land area of only 428 square miles, Hong Kong is one of the most densely populated areas in the world. (Source: http://en.wikipedia.org/wiki/Hong_Kong)

Hong Kong’s steep terrain makes it ideal for hiking, with expansive views over the territory. Along with this, Hong Kong’s mild climate and coastal scenery attracts hundreds of thousands of visitors each year. Here are just a few itinerary suggestions:

Ocean Park is a major attraction in Hong Kong. It is known as the luminous pearl of the Orient and world financial center in southeast China. Any visit to Hong Kong should include the world famous Ocean Park.

Repulse Bay is located in the southern part of Hong Kong Island. Its name comes from a 19th century battle in which the British army repulsed attacking pirates. Now known as a luxurious residential area for dining, relaxation, and aquatic activities, the Bay offers something for everyone.

Hong Kong Disneyland is the newest Disneyland in the world. And while you will encounter your favorite characters like Mickey Mouse, the park offers a wealth of Chinese culture.

Victoria Peak is the perfect place to view Hong Kong’s breathtaking night skyline and Victoria Harbor? Rising about 1,817 feet above sea level, Victoria Peak is the highest point within Hong Kong and occupies the western part of the island.

Wong Tai Sin Temple, a Taoist temple established in 1921, is one of the most famous temples in Hong Kong. The temple is known for its accurate fortune-telling, so be sure to have your fortune read!

chinese-food1Dining in Hong Kong:

Aqua Spirit is one of Hong Kong’s trendiest new cocktail bars. With an incredible view of Hong Kong’s islands, Aqua Spirit has two fabulous restaurants to choose from.

Dragon I is the place to go if you can’t choose between Chinese and Japanese cuisine. Everyone will be pleased with this versatile and enticing menu.

M at the Fringe is a unique experience in fine dining. The food is fundamentally European, with dishes from the Middle East and North Africa also appearing on the menu.

Fook Lam Moon is a local favorite and offers such specialties as abalone and steamed shark’s fin dumpling with superior soup.

SPOON by Alain Ducasse is located in the fabulous InterContinental Hong Kong hotel. Enjoy beautiful views of Victoria Harbor while dining on such dishes as steamed duck foie gras with chutney pears and ginger and herb salad, followed by pan-seared red tuna with satay sauce and vegetables.

For more information and to register for the course in Hong Kong, visit http://www.taproot.com/courses.php?d=750&l=1.

2-Day TapRooT® Incident Investigation and Root Cause Analysis Course in Beijing, China!

Posted: July 20th, 2009 in Courses, Local Attractions

beijingBeijing will be the location for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course, August 27-28, 2009. In just two days you will learn the basics of the TapRooT® System for finding the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and other types of problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the course, visit http://www.taproot.com/courses.php?d=749&l=1.

Few cities in the world besides Beijing have served as the political and cultural center of an area as immense as China for so long. The Encyclopædia Britannica describes it as, “One of the world’s great cities,” and declares that the city has been an integral part of China’s history for centuries. There is scarcely a major building of any age in Beijing that doesn’t have at least some national historical significance. Beijing is renowned for its opulent palaces, temples, and huge stone walls and gates. Its art treasures and universities have long made the city a center of culture and art in China. (Source: http://en.wikipedia.org/wiki/Beijing)

Assuming everyone who visits Beijing will experience The Great Wall of China, don’t let the other attractions escape notice. At the heart of Beijing’s historical center lies the Forbidden City, the enormous palace compound that was the home of the emperors of the Ming and Qing dynasties. The Forbidden City also hosts the Palace Museum, which contains imperial collections of Chinese art. Surrounding the Forbidden City are several former imperial gardens, parks and scenic areas, notably the Beihai, Houhai, Shichahai, Zhongnanhai, Jingshan and Zhongshan. These places, like the Beihai Park, are described to be masterpieces of Chinese gardening art and are popular tourist destinations with tremendous historical importance. (Source: http://en.wikipedia.org/wiki/Beijing)

Check out other Beijing Parks and attractions in and around The Forbidden City.

Other Beijing Attractions:

Ming Tombs is a world-famous cemetery because of the thirteen emperors buried there. Sitting at the foot of Mt. Yan and occupying an area of more than 29,653 acres, it is quite spectacular.

The Temple of Heaven covers 667 acres and was constructed in 1420 during the Ming Dynasty. The complex has two parts: the inner temple and the outer temple and is surrounded by two high walls.

Summer Palace is the most celebrated imperial garden in China. The garden came into existence early in the 1750’s and had once been a summer resort for the emperors.

Tiananmen Square is the geographical center of Beijing City and is the largest city square in the world. Occupying an area of about 109 acres, the square is able to accommodate 10,000,000 people at one time. Visitors should not miss the raising of the national flag!

Prince Gong’s Mansion is located on the north bank of Shichahai Lake. The mansion consists of the residence area and the garden area. The residence covers an area of 7.9 acres and is peppered with magnificent buildings. The wonderful and elegant garden occupies 7.2 acres and is divided into the central, eastern and western parts.

Dining in Beijing:

chinese-foodBeijing is a culinary mecca with thousands of restaurants to choose from. While you will want to enjoy the specialties of the region, the city also boasts cuisine from all over the world.

Din Tai Fung is a local favorite and offers a spectacular specialty of the house–xiaolong bao (juicy buns wrapped in a light unleavened-dough skin and cooked in a bamboo steamer), which are served with slivers of tender ginger in a light black vinegar.

Li Qun Roast Duck Restaurant is a casual, family-run restaurant located far from the hustle and bustle of the city. If you love Peking duck, this restaurant is for you!

Other restaurants to check out while you’re in Beijing:

The Courtyard

The Source

Café de la Poste

Bai Family Mansion

W Dine & Wine

For more information and to register for the course in Beijing, visit http://www.taproot.com/courses.php?d=749&l=1.

2-Day and 3-Day TapRooT® Courses to be Offered in Aberdeen, Scotland!

Posted: July 16th, 2009 in Courses, Local Attractions

aberdeen-scotland1The 2-Day TapRooT® Incident Investigation and Root Cause Analysis will be held November 9-10, 2009, and the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis will be held November 9-11, 2009.

In just a few short days you will learn the basics of the TapRooT® System for finding the root causes of problems PLUS, if you stay the extra day, you’ll learn the Equifactor® Equipment Troubleshooting Technique for Root Cause Failure Analysis of Equipment Problems. Once you find the real root causes using this systematic process, learn to develop effective fixes that will keep problems from happening again.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis in Aberdeen, visit http://www.taproot.com/courses.php?d=683&l=1.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis in Aberdeen, visit
http://www.taproot.com/courses.php?d=684&l=1.

Aberdeen is Scotland’s third most populous city and one of Scotland’s 32 local government council areas. It has an official population estimate of 202,370. The city’s two universities, the University of Aberdeen, founded in 1495, and the Robert Gordon University, which was awarded university status in 1992, make Aberdeen the educational center of the area. The traditional industries of fishing, paper-making, shipbuilding, and textiles have been overtaken by the oil industry and Aberdeen’s seaport. Aberdeen Heliport is one of the busiest commercial heliports in the world, and the seaport is the largest in the northeast of Scotland.

On the coast, Aberdeen has a long sand beach between the two rivers, the Dee and the Don, which turns into high sand dunes north of the Don River. To the south of the Dee River are steep rocky cliff faces making for spectacular scenery. (Source: http://en.wikipedia.org/wiki/Aberdeen)

Aberdeen is rich in history and offers visitors an array of indoor and outdoor activities. Here are a few suggestions:

Satrosphere Science Centre is Scotland’s first science and discovery center with more than 50 hands-on interactive exhibits and live science shows.

Aberdeen Maritime Museum is situated on the historic Shiprow and tells the story of the city’s long relationship with the sea. The museum also offers a spectacular view of the busy harbor on which it sits.

The Gordon Highlanders Museum is a military museum located in the heart of Aberdeen and is home to the regimental treasures of the world-famous Gordon Highlanders.

Balmedie Country Park is within part of a dune system that stretches 14 miles from Aberdeen to just north of the mouth of the River Ythan at Newburgh. The beach at the park has won a number of awards including a “seaside award” in 2006 and 2007.

Seaton Park lets visitors stroll through beautiful flowerbeds, rose gardens, and wide open spaces for picnics and play. Beside the park’s south gates stand the fortified towers of St Machar’s Cathedral.

dining-al-frescoDining in Aberdeen:

The Stage Door offers an exquisite menu in an elegant setting. Try their Prime Scottish Steak served with field mushrooms, confit of tomatoes and chef’s potatoes or the Seared West Coast Scallops with pork belly, apple and sage relish. Finish off your meal with their Classic Lemon Tart with lime bavarois and caramelized orange ice cream.

The Royal Thai Restaurant is Aberdeen’s longest running Thai restaurant. It offers all the traditional favorites in the most elegant of atmospheres.

Auriga Restaurant specializes in Spanish and Italian cuisine. On the Italian side, try their famous Steak and Pork Mince Meatballs served with spicy tomato sauce, and for a true taste of Spain go for the Tortilla Espanol, a deep filled potato and onion omelette.

Number 1 Restaurant & Brasserie is located in Aberdeen’s Trendy West End and offers such specialties as Slow Roasted Beef, Horseradish Mash, Baby Vegetables and a Meat Glaze or Cornfed Chicken Breast, with Yellow Cherry Tomato, Fresh Garden Peas, Sautéed New Potatoes, Lambs Leaf and a light Mint Dressing.

Manzil is the true taste of the subcontinent in Aberdeen. Here you can enjoy regional favorites either a la carte or on their full buffet, with a variety of meats, vegetables, and other great side dishes.

For more information and to register for the 2-Day TapRooT® Incident Investigation and Root Cause Analysis in Aberdeen, visit http://www.taproot.com/courses.php?d=683&l=1.

For more information and to register for the 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis in Aberdeen, visit
http://www.taproot.com/courses.php?d=684&l=1.

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