Author Archives: Barb Carr

The Pursuit of Happiness

Posted: February 19th, 2018 in Career Development, Career Development Tips

What does happiness mean to you? Often we find that answer in what we are pursuing: better relationships, an ideal career, a comfortable lifestyle. But what if chasing happiness makes us more unhappy? One researcher learned just that! Emily Esfahani Smith researched how to live a meaningful and fulfilling life and believes there are 4 basic pillars. The first, second and third are no surprise but the fourth pillar may be something you’ve never considered before that just may change the course of your life for the better.

Join Us for Facebook Live Wednesday, February 21 at Noon EST

Posted: February 19th, 2018 in Media Room, Topic of the Week

So… you took a TapRooT® course.  Is there anything you can do now to continue performance improvement? Join Dave Janney and Benna Dortch as they discuss training options that can boost your career on Facebook Live.


When? Wednesday, February 21, 2018

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Monday Accident & Lesson Learned: Quick action by mother prevents toddler from falling through hole in moving train

Posted: February 19th, 2018 in Accidents, Investigations

A child was rescued from death when his mom grabbed him before he fell through a hole in a moving train.  In a 39-page report published by the Rail Accident Investigation Board, it was revealed that “The child entered the toilet, and as the door opened and the child stepped through it, he fell forward because the floor was missing in the compartment he had entered.” Read the report here.

Top 3 Reasons Corrective Actions Fail & What to Do About It

Posted: February 15th, 2018 in Accidents, investigation, Investigations, RCA Tip Videos, Root Cause Analysis Tips, Video, Video Depot

Ken Reed and Benna Dortch discuss the three top reasons corrective actions fail and how to overcome them. Don’t miss this informative video! It is a 15 minute investment of time that will change the way you think about implementing fixes and improve performance at your facility.

Support your Investigation Results with Solid Evidence Collection

Posted: February 13th, 2018 in Investigations, Summit

We have a couple of seats left in the “TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills” 2-day Pre-Summit course, February 26-27 in Knoxville, Tennessee. My co-instructor, Reb Brickey and I are excited to share methods of collection that will help you stop assumptions in their tracks!

Evidence collection techniques help investigators focus on the facts of an investigation. We will talk about pre-planning, different types of evidence to keep in mind as well as spend a good part of the second day learning about and practicing interviewing techniques. The course begins with an interesting case study and attendees break into investigation teams and work toward solving the evidence collection puzzle for the accident presented.

Class size is limited to ensure an ideal learning environment, so register now for the 2-day course only or for the 2-day course plus the 3-day Global TapRooT® Summit.


2018 Global TapRooT® Summit: The Secret Ninth Track

Posted: February 13th, 2018 in Summit

When you are choosing your track from the 8 learning tracks on the 2018 Global TapRooT® Summit schedule, you will notice that the very first option is “Alternative Sessions.”

Sometimes people wonder, “Is that the secret ninth track?”

Well… it could be.

Alternative sessions are best practice sessions that we think will appeal to our Summit attendees as a whole. So, you could sign up for the track as a whole. However, most people register for one of the eight tracks listed below it and then choose to switch a session or two with a session presented in Alternative Sessions. For example, if you registered for the Software Track but recently attended our TapRooT® VI Software Webinar (you clever Superuser you!), you may decide to spend your time in the Alternative Session “Making Sense of Complex Investigations” instead.

Alternative Sessions are options so you can fully customize your Summit track to be exactly what you want it to be. And who doesn’t love choices?

Do you have a question about customizing your Summit schedule so it’s a perfect fit? Give is a call at 865-539-2139 or send an email to

LEARN MORE about the 2018 Global TapRooT® Summit.

Gain Team Leader knowledge and experience in our 5-day training

Posted: February 13th, 2018 in Courses, TapRooT, Training

The 5-day training course is our “Team Leader” training course. This provides an expert level of knowledge on all of the TapRooT® techniques and on the TapRooT® Software. This course targets those investigators that will be system experts and team leaders and provides the knowledge to manage and utilize the TapRooT® process for any kind of investigation. TapRooT® Software is used throughout the 5 days. When leaving this training course, the investigator will have experience analyzing issues, performing interviews, leading an investigative team, and using the TapRooT® software as an aid and tool.

A great course that will expand your abilities to investigate.
The course not only looks at human performance but equipment failures as well.
~ R. Klahs

Register for an upcoming course:

Monterrey, Mexico – March 5

Charlotte, North Carolina – March 19

New Orleans, Lousiana – April 16

Edmonton, AB Canada – April 23

Las Vegas, Nevada – April 23


Join Us for Facebook Live, Wednesday, February 14 at Noon EST

Posted: February 13th, 2018 in Media Room, Topic of the Week

Why do we work so hard on root cause analysis? Because we want effective corrective actions! Join Ken Reed and Benna Dortch as they discuss innovative correction actions on Facebook Live.


When? Wednesday, February 14, 2018

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Career-Changing Learning Tracks at the 2018 Global TapRooT® Summit

Posted: February 12th, 2018 in Summit

The deadline to register is approaching!

Did you know we have 8 Learning Tracks at the 2018 Global TapRooT® Summit?

It’s not too late to register. View our short, informative videos and posts below and register for our February 26 event!

Asset Optimization

Human Factors


Patient Safety




Instructor Certification

The 2018 Global TapRooT® Summit will be held February 26 to March 2 in Knoxville, Tennessee.

Learn more.

Register today!

Career Opportunities for Candidates with TapRooT® Skills

Posted: February 12th, 2018 in Career Development, Job Postings


It takes less than 20 seconds for a hiring manager to make a decision about you based on your resume so make it stand out! Employers worldwide are interested in candidates with solid investigation and root cause analysis skills. Take your training and your record of improvements with you to your next interview. Here are some recent openings for candidates with TapRooT® root cause analysis skills:

Safety Advisor

HSE Site Supervisor

Safety Spc II – III

Lead Engineer – DOT Compliance

We have upcoming courses in these locations. Register today and advance your career!

Monterrey, Mexico, March 5, 2018, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Lake Charles, LA, March 6, 2018, 2-Day TapRooT® Root Cause Analysis Training

Lisbon, Portugal, March 8, 2018, 2-Day TapRooT® Root Cause Analysis Training

Dubai, UAE, March 18, 2018, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Charlotte, NC, March 19, 2018, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Portland, OR, March 21, 2018, 2-Day TapRooT® Root Cause Analysis Training


2018 Global TapRooT® Summit Patient Safety Track

Posted: February 12th, 2018 in Best Practice Presentations, Best Practice Presenters, Medical/Healthcare, Summit

The Patient Safety Track is for healthcare professionals and those interested in healthcare. Michele Lindsay shares about what you can expect when you register for this informative track.

Register for the Patient Safety Track.

Learn more about the Summit.

Monday Accident & Lessons Learned: The Lac-Mégantic rail disaster

Posted: February 12th, 2018 in Accidents, Investigations

The Lac-Mégantic rail disaster occurred when an unattended 74-car freight train carrying Bakken Formation crude oil rolled down a 1.2% grade from Nantes and derailed, resulting in the fire and explosion of multiple tank cars. Forty-two people were confirmed dead, with five more missing and presumed dead. More than 30 buildings were destroyed. The death toll of 47 makes it the fourth-deadliest rail accident in Canadian history.


Click image to view or download .pdf


Why You Should Use the TapRooT® Process for Smaller Investigations

Posted: February 7th, 2018 in Investigations, Root Cause Analysis Tips

“If the hammer is your only tool, all of your problems will start looking like nails.”

Per Ohstrom shares how TapRooT® is used to investigate smaller incidents by demonstrating the methodology. Are you using the 5-Whys to investigate these types of incidents? The 5-Whys won’t take you beyond your own knowledge. Find out how TapRooT® will!

Refresh your knowledge with 2-Day TapRooT® Root Cause Analysis Training

Posted: February 7th, 2018 in Career Development, Career Development Tips, Courses, Testimonials

Stay sharp and keep pace with TapRooT® software technology as well as new developments in incident investigation and root cause analysis. If you haven’t taken a TapRooT® course in a few years, you’ll enjoy the boost that comes with new knowledge and strengthening your skills. Here are some comments from recent attendees:

“The 2-Day course was clear, concise, engaging and interesting.” ~ K. Malcolm

“It was a good refresher after taking the 5-day four years ago.” ~ N. Ferrell

“Hands-on exercises will help on the job.” ~ K. Blackmon

Invest in your career possibilities. Join us for an upcoming course and refresh your knowledge and skills.


Lake Charles, LA, March 6

Lisbon, Portugal, March 8

Sydney, Australia, March 13

Calgary, Canada, March 13

Singapore, March 15

Perth, Australia, March 19

Bogota, Colombia, March 21

Portland, Oregon, March 21

Sao Paulo, Brazil, April 4


Don’t forget to use the hashtag… #taprootsummit

Posted: January 31st, 2018 in Summit


The question has been asked and the answer is “yes” – we will be using a conference hashtag again this year (#taprootsummit) .. so if you are a tweeter (or a would be tweeter) please remember to use the conference hashtag in your tweets. It’s a lot of fun!

Are you registered for the 2018 Global TapRooT® Summit February 26 to March 2, Knoxville, Tennessee? We’d love to hear some tweets in February about what you’re looking forward to doing after you arrive in Knoxville!

  • Ever had free time after a conference day but needed to know some of the best places to eat in an unfamiliar place? Tweet out your question to #taprootsummit after hours!
  • Ever forgot when a registration desk was open or where to even register? Tweet out your question to #taprootsummit after you arrive!
  • Ever wondered if you could start networking with some of the attendees or make a friend before you even arrived? Tweet out to #taprootsummit that you’re attending!

These are just a few fun ideas. During the last conference our attendees had a blast communicating on Twitter and sharing images of the event.

Have questions? Tweet them out! Don’t forget the hashtag… #taprootsummit !

Friday Joke

Posted: January 26th, 2018 in Jokes

When your fast and you know it…

Is the information you’ve gathered for your investigation in this pile… somewhere?

Posted: January 24th, 2018 in Career Development, Career Development Tips, Software, Testimonials


Are you frustrated with the amount of paper on your desk related to incidents you are investigating?

Do you spend too much time looking for information you know you have… somewhere.

Are you having a hard time finding the missing pieces to the investigation puzzle that will help you find and fix problems at your facility once and for all?

Then you need TapRooT® software!

TapRooT® Root Cause Analysis software is used by investigators as a central repository for their root cause investigations. The software helps to streamline the process, organize information and save critical data.

Some essential tasks investigators use the software for are to:

  • create SnapCharT®s (a timeline leading to the incident) that are easy to read and re-order as they collect new information.
  • organize evidence collection.
  • run causal factors (mistakes, errors or equipment failures) through the Root Cause Tree® to determine the real root causes.
  • look up questions they may have in the Root Cause Tree® Dictionary.
  • develop fixes with the Corrective Action Helper®.
  • create management reports.

How can you receive a free 3-month subscription to try it for yourself? Sign up for a 2-day TapRooT® course! In the 2-day course, you will learn everything you need to know about how to conduct a TapRooT® Root Cause Analysis Investigation and an opportunity to practice in the software.

“[The course] gave us the opportunity to complete an example event in the software.
Most classes don’t allow you time to learn objectives taught, including software.” ~ A. Garcia

REGISTER for an upcoming course:

Lake Charles, LA, March 6

Lisbon, Portugal, March 8

Sydney, Australia, March 13

Calgary, Canada, March 13

Singapore, March 15

Perth, Australia, March 19

Bogota, Colombia, March 21

Portland, Oregon, March 21

Sao Paulo, Brazil, April 4


TapRooT® is Going to Wilmington, Delaware

Posted: January 23rd, 2018 in Courses, Local Attractions


We have 2-Day TapRooT® training planned in Wilmington, April 25 and 26, 2018.  It’s not very often that we get to this location, so don’t miss your chance to register.

What’s so special about Wilmington? Well, we asked TapRooT® Instructor, Dave Janney, to fill us in since he is familiar with this city.  He said there are some interesting places to think about working into your visit.

Historic New Castle. This town, established in 1651, is a mix of colonial, Dutch and Federal architecture. Cobblestone streets and stately townhomes of this riverside city make it a perfect place to visit in the Spring.

Longwood Gardens. TapRooT® Training will be held during the Spring Blooms event – explore 1,077 acres of crocus, winter-aconite, glory-of-the-snow and daffodils blanketing the grounds.

Nemours Mansion. The Nemours Mansion is a classical French mansion with 105 rooms on five floors occupying almost 47,000 square feet. If is an excellent example of a modified Louis XVI French château.

Winterthur Museum. This impressive museum houses one of the most important collections of Americana in the United States of America.

Hagley Museum. Hagley is the site of the gunpowder works founded by E. I. du Pont in 1802. It’s an example of early American industry including restored mills, a workers’ community, and the ancestral home and gardens of the du Pont family.

Enjoy this course location and learn everything you need to know about how to conduct a root cause investigation and create effective Corrective Actions in just two days!

REGISTER for 2-Day TapRooT® Training in Wilmington, Delaware today!

Connect with Us

Filter News

Search News


Angie ComerAngie Comer


Anne RobertsAnne Roberts


Barb CarrBarb Carr

Editorial Director

Chris ValleeChris Vallee

Human Factors

Dan VerlindeDan Verlinde

VP, Software

Dave JanneyDave Janney

Safety & Quality

Garrett BoydGarrett Boyd

Technical Support

Ken ReedKen Reed

VP, Equifactor®

Linda UngerLinda Unger


Mark ParadiesMark Paradies

Creator of TapRooT®

Per OhstromPer Ohstrom

VP, Sales

Shaun BakerShaun Baker

Technical Support

Steve RaycraftSteve Raycraft

Technical Support

Wayne BrownWayne Brown

Technical Support

Success Stories

Four years ago I was an incident investigator, an incident reviewer, and an investigation techniques…

Hydro One

Fortunately, I had just been introduced to a system for incident investigation and root cause analysis…

Enmax Corporation
Contact Us