Author Archives: Barb Phillips
Last year, I had the privilege of sharing investigative interviewing best practices with attendees at the 2015 Global TapRooT® Summit. This year is even *more* exciting because it’s a brand new course that I’m co-teaching with Alan Smith of Matrix Risk Control (UK).
If you are not familiar with Alan’s impressive credentials, go here and learn about him and the best practice session he is teaching at the Summit. You’ll also want to watch his keynote presentation from the 2015 Summit here.
We still have a couple seats left in our Interviewing & Evidence Collection Techniques Course, San Antonio, Texas, August 1-2. If you have questions, give me a call on my direct line: 865.357.0176!
Hope you enjoy this best practices video from last year’s Interviewing & Evidence Collection Techniques Course. Attendees at the course blew me away with their intelligent questions and thoughtful responses during our Q&A at 8 a.m.!
Come to the 2016 Global TapRooT® Summit and learn to solve your most pressing issues!
Dave Janney invites you to TapRooT® for Audits, a special 2-day course for auditors to help them find and fix the root cause of problems as well as use TapRooT® Root Cause Analysis proactively.
Special thanks to TapRooT® Instructor, Jim Whiting for sending in the video.
It doesn’t matter who you are, your time is limited, and your life is finite. Knowing this, if you made a list today of things you would not want to leave undone, what items would be on the list? And what has blocked you from checking these items off? If you are like most people, you wait to act. You wait until something kicks you in the butt and reminds you that maybe you are not living life on your own terms. Maybe you’re living by someone else’s terms … someone you don’t even like.
Identify what’s important (versus what doesn’t really matter). Write your list. Build your legacy. Don’t leave what you’re meant to do here undone.
Our Global TapRooT® Summit attendees help one another by sharing best practices. We’d love to hear from you this year! Learn more about joining us in San Antonio the first week of August at the Summit website!
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In these videos (Part One and Part Two above), Alan Smith introduces fascinating case studies of serious incidents he has been involved in and lessons learned. He is the former Head of Major Crime Operations – Grampian Police, Scotland. As a career detective, he was the lead investigator in numerous homicide investigations. He is a Certified TapRooT® Instructor/Facilitator and has in-depth experience in numerous offshore tragedies including Piper Alpha and the MV Bourbon Dolphin. He is an Accredited Senior Investigator in Counter Terrorism and Kidnap and Ransom. Alan is the former Chair of the Scottish Senior Investigating Officer’s Conference.
Alan will be co-teaching Interviewing & Evidence Collection Techniques at the 2016 Global TapRooT® Summit, August 1 & 2, San Antonio. He will also be leading a special session you don’t want to miss: Risk Assessing the Perfect Murder.
It’s not too late to register for the 2016 Global TapRooT® Summit!
Do you ever look at social media and see so many people doing so many cool things that you wonder if you are falling behind? It’s not social media’s fault. Social media wasn’t designed to let us know whether or not we measure up. It’s our fault because feelings like that arise when we compare our insides to someone else’s outsides.
We have no idea how long it takes for a person to get to where they are. Let’s not act like it was dumb luck or unearned effort when someone succeeds. Although another person’s success can feel like a reminder of personal shortcomings, jealous feelings can be proactive when we recognize them and allow them to reveal qualities within ourselves we can improve upon. The real question is:
Are you willing to make the sacrifice?
We love how this client recognizes the value of equipment troubleshooting training! Don’t miss our Equifactor® 2-day course, a Pre-Summit Course scheduled for August 1-2, 2016 in San Antonio, Texas!
We’re so impressed with how a large retail pharmacy approached a problem and their corrective actions not only improved their processes but also earned an impressive award! What can you proactively improve at your facility? How can we help?
If you’d like to learn more about how to be proactive in healthcare, check out our Medical Track at the 2016 Global TapRooT® Summit, August 3-5, San Antonio, Texas.
We are giving away an Fitbit Blaze Smart Fitness Watch to the 2016 Global TapRooT® Summit early bird prize drawing winner and you still have a chance to win but it’s the LAST WEEK to get a ticket in the drawing.
Here’s how it works: Register on or before June 15 and receive ONE ticket in the drawing.
The early registration drawing will be held at the Kickoff Session, Wednesday, August 3, 2016 at 8:00 a.m. at The Westin Riverwalk (You must be present to win!). This drawing is in addition to the other prize giveaways we have planned for the 2016 Summit.
If you are planning to register for the Summit, don’t delay!
REGISTER NOW for the 2016 Global TapRooT® Summit!
For one mom, it looked like her vacation cruise ship pulling away from the dock without her but with her children on it.
Lesson learned: Don’t miss the boat.
We can’t wait to go to Nashville, Tennessee August 11-12! Seats won’t last long in this course. Click the image below and register today!
We don’t get to the Northeast United States as much as we’d like, but we have two quickly approaching summer opportunities for you if you’ve been waiting to take a course in this area. Boost your career! Learn a complete investigation process in just two days!
Join us in Pittsburgh! But hurry!
We can still get you in the Pittsburgh, PA course (June 20-21) if you REGISTER NOW! Or click the image below to find out more including summertime fun in Pittsburgh … the Pirates v. Giants baseball game (what’s a summer without baseball?) and Cirque du Soleil.
Join us in Hartford in July!
Our Hartford, Connecticut course scheduled July 13 & 14 is filling up. It’s a great city to combine business and pleasure. REGISTER NOW or click the image below to learn more about the course, and about some fun things to do at the end of the day to relax and recharge.
Since 2011 more than 2,000 accidents involving horses and riders have occurred on Britain’s roads.
We do we settle for the ordinary? Complacency is a choice. Letting people off the hook who let us down gives them permission to do it again. Not learning something new to qualify for a better position at work keeps us stuck in dead-end jobs. Avoiding exercise and good food keeps energy low and sets us up for health problems.
Look at the cost-benefit analysis of decisions made during this thing called “life” in the areas of career, health, finances and relationships. What are your decisions costing you today? Are you ready to risk the usual to reach the extraordinary?
Is this your brain on Causal Factors:
What is a Causal Factor?
What is NOT a Causal Factor?
Wait, is a Causal Factor the same as a root cause?
When I find the Causal Factor, does that mean I know who/what to blame?
Are you just plain tired and confused of all this root cause analysis terminology? REGISTER for this course and don’t be afraid of the big bad wolf Causal Factor! Taught by one of my favorite people, Mr. Ken Turnbull. You won’t regret it!