Last week we learned how to do a quick self-evaluation of our job performance. How did you do? This week we’ll dig a little deeper and look at it from a different perspective, not what we think about ourselves but what our boss thinks about us.
While unemployed workers seem more optimistic about finding a job in 2014, the pressure to be more innovative, productive and flexible has never been greater. If you are currently employed, you may not be thinking about what this means to you … but you should. Don’t be blindsided by an unexpected layoff.
Here are 6 critical questions to ask yourself to find out if your boss thinks you are irreplaceable.
Question #1: What skills do I possess that meet the current and future demands of my job market?
It is crucial to understand the current wants and needs of the job market even when we are employed. We have no control over this factor but we can work to understand market trends and tweak our skills to align with them. Your boss is thinking about the capabilities of workers in your position, so make sure you are up-to-date.
Question #2: What am I doing to improve my performance for the facility I work for?
Seek to improve your personal skill set on a daily basis. Today’s successful employee is not simply doing what they are paid to do but looking to bring value to what they provide. Get noticed!
Question #3: What is the main thing I do during my work day that keeps my boss from replacing me right now?
If you want to measure how easy your boss thinks it is to replace you, you need to consider 1) current competition for your position and 2) how well you understand what your boss wants you to do. Staying competitive and doing what your boss needs done secures your position.
Question #4: Do I engage each day in the most important tasks associated with my position?
Strategic focus is looking at the day ahead, and deciding to spend your time on the most productive activities. Stop chasing rabbit trails. Choose the activities that have the greatest impact on your bottom line.
Question #5: Am I relying too much on digital technology to communicate with my boss?
Email won’t shed much light on your personality and admirable characteristics. It may be tempting to e-mail every communication to your boss, but picking up the phone, or walking into his or her office for a face-to-face will increase your positive interaction and relationship. Do face time. Not Apple FaceTime, but real face time.
Question #6: Do people seek my advice in my area of expertise?
Position yourself so that people you work with seek you out as an authority to make decisions in your area of expertise. When you become an expert inside and outside of your organization, you increase your value.
So, now you have an idea of what your boss is thinks about you. But what if you are the boss? Do your employees trust you to see the hard work they are doing? Next week we will talk about 3 qualities of a trustworthy boss.
Would you like help building your reputation as an irreplaceable employee?
TapRooT® training can help you improve your skill-set. What many people don’t know is that we offer courses beyond our root cause analysis courses. We have 13 2-day exclusive Pre-Summit courses about many career-changing topics scheduled for April 7 – 8 in Horseshoe Bay, Texas. Some of these courses include topics like:
Analyzing & Fixing Safety Culture Issues
Reducing Serious Injuries
Preventing Slips, Trips and Falls
Learn about Pre-Summit Courses, April 7 – 8.
Learn about the 3-Day Summit April 9 – 11.
(And for more info about being irreplaceable at work, read: Invaluable: The Secret to Becoming Irreplaceable, by Dave Crenshaw.)
On July 17, 1981, a 32-ton, 12-foot long fourth floor walkway that spanned over and across the Hyatt Regency Kansas City lobby collapsed and crashed into the second floor walkway of equal size and weight. Both walkways landed in the lobby /atrium area where a dance competition (with approximately 1,600 people in attendance) was being held. The rescue operation lasted 14 hours, 114 people were killed and another 216 were injured.
Investigators found that changes to the design of the walkway’s steel tie rods were the cause of its failure.
$140 million was awarded to victims and their families, and the tragedy remains a classic model for the study of engineering ethics and errors. After the collapse, the lobby was reconstructed with only one crossing on the second floor, supported by several columns underneath it rather than being suspended from the ceiling.
Download and read report at National Institute of Standards and Technology:
A 45-year-old food company worker lost part of two fingers that were caught in a rotating drum. The HSE inspector stated that if the machine was properly guarded, the accident wouldn’t have happened. In addition to fines, the company was also banned from using the machine until it was sufficiently guarded. (Read full story on Brent & Kilburn Times.)
Underestimating the power of projectiles, relying on your friends to lift you up, (or catch you when you fall), taking a shortcut – these are all subtitles to funny videos recently posted by Mashable that underscore decisions people make that they immediately regret.
Here is a link to the videos: http://mashable.com/2014/03/03/i-regret-everything/
On a more serious note, it reminds me of the weekly eNewsletter we put together – we include regular columns like “How Far Away is Death” and “Monday Accidents and Lessons Learned” and yes, we always include a joke for our readers too, but sometimes it takes looking at destructive consequences of actions that people take and later regret before we are inspired to make a change and keep our workplaces safer.
If you’re not a subscriber, won’t you join our community of experts around the world as we work together to change the way the world solves problems? Here is our recent weekly edition:
Mark Paradies, President of System Improvements, Inc./TapRooT®, presents a view of lessons *not* learned according previous reports related to Deepwater Horizon & Texas City. In this 2013 Global TapRooT® Summit presentation he critiques the failure to learn and prevent accident recurrence, and offers suggestions to improve investigations.
View four-part video of this presentation:
Do you ever review old reports you wrote, important e-mails you sent, big projects you completed and cringe? Reviewing past work can be a little scary, but an honest self-evaluation can be a great opportunity to advance your career development.
A lot of employers send the message that, “If I don’t say anything to you, then you are doing a good job.” But this doesn’t do much for your career advancement and development. In fact, this kind culture can really make you feel stuck. And why do we give so much credit to what someone else says about our work anyway? We should avoid letting the comments of others define our potential and capabilities. And we should avoid giving someone else all of the responsibility for our own advancement.
Reviewing old work and writing out a self-evaluation for your eyes only just once a year is a proactive step for performance improvement. It doesn’t have to be time-consuming to do this.
Here are six simple questions to consider that will help you set your own professional goals and advance your career:
1. What are my strengths? (Not what other people think they are, what you think they are. Write them down!)
2. How can I use them more in my current tasks? (Brainstorm some ideas – you’ll be surprised at the results!)
3. What are my weaknesses? (Again, not what other people think they are, what you think they are. Write them down!)
4. How can I overcome my weaknesses? (The first step is developing a couple of new routines and then sticking to them.)
5. What can I do better this year? (Be honest!)
6. Where can I take initiative and become a better employee who contributes more? (Look around – opportunities are all around you, I promise!)
Self-evaluations are important to your career development. Next week, I will introduce a new way to look at self-evaluation questions (and we’ll find out if your boss thinks you are irreplaceable). Until then, here is a humorous look at the types of reactions we can have when we look at our past work. Taking charge of your own performance improvement through self-evaluation will ensure that the next time you review your work, you’ll think, “I am awesome!”
(Comic courtesy of 20px.com.)
If you don’t have time to check the Root Cause Analysis Blog every week, you could be missing career changing updates! Subscribe to our weekly eNewsletter and don’t miss a thing. Here is yesterday’s edition:
An industrial worker in the UK who was cutting posts narrowly escaped death when he couldn’t disable a machine he was trapped in as he was pulled toward a band-saw. Although he lost his arm in the accident, he is grateful to be be able to tell his story. (Read story on thewestcountry.co.uk.)
Would you like help reducing serious injuries at your facility? Mark Paradies has an upcoming 2-day Pre-Summit course with important ideas to revolutionize your fatality/major accident prevention programs and start you down the road to eliminating major accidents.
Have you attended TapRooT® training or our Global TapRooT® Summit?
Are you on LinkedIn?
If so, you can win a cool TapRooT® t-shirt!
- Log in to LinkedIn: http://www.linkedin.com/company/system-improvements-inc. (If it doesn’t open our Company Page, search for “System Improvements | TapRooT®” in the LinkedIn search box.)
- Follow us on LinkedIn (by clicking the yellow “Follow” button on the top right).
- Then click the “Services” tab on the top left (under our company name, next to “Home”)
- Select the name of the training you attended or the Summit, and leave a recommendation.
That’s it – leave a brief recommendation and follow us on LinkedIn, and you’ll be entered to win our weekly drawing for a new shirt. Ready, set, GO!
Procrastination at work can grow from many root causes, including feeling overwhelmed by a project to avoiding tasks because we don’t enjoy them to being passive aggressive because of a conflict with a manager. Fear can cause us to procrastinate too – fear of making a mistake, fear of failing and looking really dumb, fear of the unknown.
So, if you are a perfectionist, this article isn’t about you. Contrary to popular belief, research shows that procrastination doesn’t have anything to do with not getting things done because you want them to be perfect. Perfectionists may even procrastinate less than the average person.
There is a quote that I have at the top of my “Important Reminders” list that helps me overcome procrastination,
“For every disciplined action there is a multiple reward.” ~ Jim Rohn
This quote helps me break out of a cycle of procrastination because it reminds me that action will result in rewards — as opposed to inaction, which results in, well, nothing. Rewards or nothing? I choose rewards.
So if you are in the grip of procrastination today, just make an intention to mark one thing off your procrastination list. One thing leads to another, and pretty soon you’ll feel like you’re on top of your game again and reaping the rewards of your efforts.
Next week, I have another idea for you about how you can do a self-evaluation and break out of the procrastination rut with just 6 questions.
But for now, I’ll leave you with the following cartoon. I think it’s funny because it rings true for many of us. Leave a comment below, what’s your favorite flavor of procrastination? I have to admit – I tend to be a Sidetracker!
Image courtesy of 20px.com
On February 13, 1981, a series of sewer explosions destroyed more than two miles of streets in Louisville, Kentucky. The explosions were caused by ignition of hexane vapors discharged from a Ralston-Purina soybean processing plant located near the University of Louisville.
The hexane leaked straight into the sewer system, where it spread into the lines under adjacent homes. It is a miracle that there were no fatalities. Ralston-Purina paid $18 million to the Louisville Metropolitan Sewer District and more than $8.9 million to 16,000 plaintiffs in a lawsuit.
View dramatic images of the Friday the 13th explosion and read more here.
On August 14, 2013, UPS Airlines Flight 1354 crashed and burst into flames short of the runway on approach to Birmingham–Shuttlesworth International Airport. Both pilots of the cargo plane were pronounced dead at the scene of the crash.
The Federal Aviation Administration issued new rules aimed at ensuring airline pilots have sufficient rest 2 years ago, and proposed to include cargo airlines in draft regulations, but exempted them when final regulations were released, citing cost.
Read the rest of the story on The Washington Post.
Learn more about tell-tale signs of fatigue-related mistakes at the 2014 Global TapRooT® Summit. Summit speaker Bill Sirois, Senior Vice President and Chief Operating Officer for Circadian Technologies, will be speaking about fatigue and human performance.
Fatigue in the workplace is difficult to measure, and it is even more difficult to identify as a causal factor of accidents and injuries. However, fatigue does contribute to human errors including errors in judgment, risk-taking behaviors, clouded decision-making, ability to handle stress and reaction time.
Join us for the Human Error Reduction and Behavior Change track, April 9 – 11, 2014 in Horseshoe Bay, Texas, to hear this talk.
LEARN MORE on the Summit website.
REGISTER NOW for the Human Error Reduction and Behavior Change track.
If you’re not currently in the career you want to be in, one way to get there is to consider the short and long term skill requirements for that position. Understanding the skills, education, technology and experience requirements of a position, and then developing a plan to achieve them will help you obtain your long-term career goals.
This doesn’t necessarily mean obtaining a bachelor’s degree. There are many short-term training programs that will help you update your résumé and move in the right direction. Look around for training programs that you can fit into your busy schedule that offer a powerful learning experience for little time commitment.
For example, many employers are looking for people with TapRooT® Root Cause Analysis skills. With a 2-day or 5-day investment of time, you can add this valuable skill to your résumé and open up many new and exciting opportunities for your career development.
The first step is deciding not to stay where you are. Learn what is required to move ahead and take a step toward your dream career.
A pep talk on paper can help career –write goals improve confidence
We’ve all had times in our life when we’ve been down on ourselves, frustrated by events, people, work, our career path. Some good news: a recent study has shown you can change your personal and professional paradigms and regain that old self-confidence that has been absent—and make a favorable impression on others—when you take time to write your aspirations, ambitions and goals.
“Your life will be no better than the plans you make and the action(s) you take. You are the architect and builder of your own life, fortune, destiny.” Alfred Montapert
Write two-three paragraphs that outline your goals and that will help you to feel more empowered, confident and energetic, Gavin Kilduff, an assistant professor of management and organization at New York University said his research showed. When you write your aspirations and goals, you see them in front of you and they become real. This process can be especially important before you join a new group or speak at an event.
Adam Galinsky, a psychologist and professor at Columbia Business School said his experiments showed that individuals who used an exercise as this to energize themselves showed greater initiative at initial group discussions and appeared more competent as teammates.
Both men found that once a person projects self-confidence to the group and its members perceive you well, ‘see’ you as real and genuine, the effects can be long-term. Specifically, they said that individuals who initially acted more confidently with the group established patterns of positive, assertive communications that continued and became self re-reinforcement attitudes and behaviors. No one I know wants to admit they’re not confident. Confidence is critically important to effectively communicate your aspirations and goals.
“It’s not what you say out of your mouth that determines your life; it’s what you whisper to yourself that has the most power.” Robert T. Kiosaki
As a burn survivor, I know from first-hand experience the importance and role that self-confidence played and play s in my survival. I learned early on that if I were to become a survivor, not a victim, I had to re-learn how to practice positive self-talk.
To write your goals and aspirations is but the first step. After this is done, the next step is to make a commitment to yourself that you’ll seek to achieve them. Share your aspirations and goals with family and friends. Share what you hope to achieve and ask for their feedback and support. This is a process…it’s continuous…when one goal’s achieved move to another and create bigger goals. Practice positive self-talk.
If you don’t have time to write down your ambitions before you meet a group, mentally review your achievements and your goals. That’s real-time reinforcement and may give your confidence a “shot in the arm,” and not look like you’re timid, disorganized or disinterested. Its great mental hygiene and positive reinforcement.
“A man without ambition is worse than dough that has no yeast to rise it.” Henry Ward Beecher
A few other tips from the above mentioned persons and this writer:
Be prepared. Yes, that sounds simple enough. But you may be surprised (perhaps you’re not) how many people aren’t prepared to appear before a group. Self-confidence comes from the knowledge you did your homework. That empowers you to come into a group like you own it. And…you DO own it! If you don’t believe you do, you set yourself up to fail. Regardless, if you’re networking/ searching for a new position, conducting a weekly meeting or staff training, make certain you have done your homework so you’re up-to-date on the latest news, concepts and prepared to dialogue the issues saliently and thoroughly. If you don’t, your audience will soon realize that you don’t know your material. If you lose them, it’s almost impossible to regain their attention, interest and their confidence in you.
“Give me six hours to shop down a tree and I will spend four hours sharpening the axe.” Abraham Lincoln
Look the role. Simple tips but important none the less. Good posture, back straight, make eye contact with as many as possible…hint: a great tool to make effective eye contact is to discover the color of the person’s eyes. Always dress appropriately; that shows others you’re confident before your first “hello.” Don’t have anything in your mouth…gum….candy.
Demonstrate your interest. I’ve learned that most people like to talk about themselves, their family, hobbies, and travel. I do! So…ask questions. The office break room can be a great place to strike-up a conversation with some others you may not see that often. Express an interest in their lives and what they do. The same concept is valuable ice-breaker at professional meetings and seminars— before the event begins, at lunch and at scheduled breaks.
“Snobs talk as if they had begotten their ancestors.” Herbert Ayers
Don’t be a snob. Be the real you. If the real you IS a snob, good luck! How’s that worked for you? Maybe that’s the reason your ‘friends’ and associates seldom return your calls, emails and texts; don’t invite you back; they seem to never be available. Positive attracts positives; negative attracts negatives; snobs attract other snobs. Few things in life turn me off than a person who tries to embellish any number of events in their lives. You’ve been to Hawaii once they’ve been there twice and so on. One upmanship. The examples are endless. They also try to impress with technical jargon or words that others may not know or understand. Acronyms unknown to others can alienate those around you.
“Character is that which reveals moral purpose, exposing the class of things a man chooses or avoids.” Aristotle
Demonstrate class. Be gracious and show respect to others. When you take the time to actually write a thank-you note to your boss, mentor, friend or another person for their advice, a person who invited you to dine with them; a host or friend who invited to speak at an event; a colleague who took the time to help you with a project; or an unexpected gift. Not an email, text or even a phone call is sufficient. When you write a note, address it, place a stamp on the envelope and mail it, the effort shows you care. This is a lost art in our culture. It’s not taught at home any more. Technology has overtaken our lives. The “drive-through” get it now mind-set.
When you’re seen as a positive communicator, it enhances your credibility with friends, co-workers and hosts and establishes a level of confidence and professionalism in the minds of your friends and those you’ve met along the way.
All it takes is 5-10 minutes to sit and jot down your aspirations, goals and accomplishments. The benefits can be (and are) long-term. This is the power of positive self-talk; the power of positive thinking. Self-confidence is sequential, inside-out and it’s critical to our personal hygiene—our well-being and our careers. This can also be accomplished by Mind-Mapping. Think pictures/visualization. Want more information on this? Let me know.
So now! Where are you going? How will you get there? How will know you’ve ‘arrived’? Who will be on your team?
This article was reprinted with permission from the author, Captain George Burk, USAF (Ret), Plane crash, burn survivor, motivational speaker, author, writer. Visit his website at www.georgeburk.com or contact Captain Burk at email@example.com.
Still undecided about which best practice track to choose?
Our next exciting Summit is just around the corner (April 7 – 11, 2014 in Horseshoe Bay Texas), and our Track Leaders invite you to solve your most pressing issues in 2014 with these special invitations and useful information:
Incident Investigation & Root Cause Analysis: Do you want to increase your incident investigation & root cause analysis skills? Learn advanced topics on this track and take your skills to the next level. (View Ken Reed’s video invitation.)
Human Error Reduction & Behavior Change: Improve human performance at your facility! This track is full of ideas you can take back and apply immediately. (View Mark Paradies’ video invitation).
Safety Improvements and Serious Injury / Fatalities Reduction: If you are a safety professional, you will find a good mix of TapRooT® Root Cause Analysis information as well as general safety info on this track. (View Dave Janney’s video invitation.)
Process Quality & Corrective Action Program: Are your corrective actions falling flat? Does your process quality leave something to be desired? Come and share your top concerns and let us help you find solutions. (View Chris Vallee’s video invitation.)
Improving Healthcare Quality & Patient Safety: Does your healthcare facility need a reboot when it comes to root cause analysis? Attend this track and learn how to do better sentinel event investigations, and improve the quality of investigations in healthcare. (View Ed Skompski’s video invitation.)
Equipment Reliability Improvement and Troubleshooting: Have you heard about our special guest speaker? If you work with equipment, you won’t want to miss this track. (Learn more about this track.)
Certified TapRooT® Instructor Track: Calling all Certified Instructors! It’s required that you attend the Summit and some additional training once every two years. (View Michelle Wishoun’s video invitation.)
Software Track: Do you use the TapRooT® software to conduct your investigations? It doesn’t matter if you are a new or seasoned TapRooT® Software user, this track was designed for you. Do you want to know all the updates we’ve made in the last year? Do you want all the tips and tricks for using the TapRooT® Software for SnapChart®s, trending, reports, and communicating/tracking corrective actions? (View Ed Skompski’s video invitation.)
Special Topics: Consider the Special Topics Track as an “extra” topics list you can choose from to replace a topic on your track that may not apply to what you do or to replace a topic you’ve already studied in depth. If you are bringing your spouse this year, he or she may also find some interesting topics here. (Learn more about this track.)
As we near the end of January, many of us have already given up on our New Year’s Resolutions.
One reason this happens is because the enthusiastic day that we wrote the resolutions to be a better person, (better at managing our money, our careers, our relationships, our health), we failed to take into account that a day would come that we’d feel “off” our game. You got the flu. A close friend or family member passed away. You get laid off. The furnace had to be replaced.
So we fail to achieve our goal the day the crisis hit … and then failed the next day… and then next day. Then the self-flagellation begins.
There is hope!
This author talks about how we can make a shift from creating a resolution or “goal” that is likely to fail when obstacles and setbacks arise to creating a successful “behavior.”
Read Dave Asprey’s article:
and learn how to create sustainable behavior and that moves you in the direction of a spectacular 2014.
Learn Best Practices in Equipment Reliability Improvement & Troubleshooting at the 2014 Global TapRooT® Summit! Join us in Horseshoe Bay, Texas (near Austin) April 9 – 11, 2014 and learn about the business end of equipment reliability and the foundations of Equifactor® from global expert, Heinz Bloch.
The Business End of Equipment Reliability
Reliability engineering efforts often suffer from a fragmented approach. Some companies and facilities repeat consultant-conceived generalities and wonder why they get bogged down in squabbles over definitions and benchmarking numbers. In fact, some could even dispense with the reliability engineering function without seeing a blip in their company’s profitability (or lack thereof).
However, other corporations and business entities are far more structured and productive. Their reliability engineering endeavors are well defined and they have budgets and accountability. For them, reliability engineering is never an afterthought. This presentation shows where the two differ. It is short on vague generalities and long on value-adding specifics.
The Foundations of Equifactor
The presenter has authored or co-authored 18 textbooks on reliability improvement topics. His text “Machinery Failure Analysis and Troubleshooting” is now in its 4th Edition. This book contains time-tested methods of identifying root causes of failures which were subsequently melded into the “Equifactor-approach.” Equifactor is a straightforward and repeatable method which, for many decades, has kept a select few user companies at the top of Best Practices or Best-of-Class performers. The presenter shares several case histories to illustrate how he successfully used its core approach 30 years ago and still practices it today.
LEARN MORE about the equipment track from track leader, Ken Reed (view video).
MAKE A WEEK OF IT by attending the 2-day equipment Pre-Summit Course in addition to the 3-day Summit (learn details about the 2-day).
REGISTER NOW for the 2014 Global TapRooT® Summit!
Saudi Aramco, the largest gas and oil producer in the world, has an opening for a contract consultant with experience in the use of TapRooT® as a problem solving and root cause analysis tool. The Upstream business line HSE Team has built an internal certification based on continuing education in and use of TapRooT® through turning in investigations/analyses on actual incidents (whether or not safety-related) or through completing case studies provided by Upstream.
We are in the process of rolling out a risk-based incident investigation system that will require a TapRooT® investigation into any incident with actual or potential consequences of a disabling injury. This will significantly increase demand for TapRooT® analysts. Support from the HSE Team is required (facilitating the investigation) for investigation of any incidents with actual or potential risk for single or multiple fatalities.
In addition, we are in the process of transitioning to an Operational Excellence organization and TapRooT® has been selected as the root cause analysis tool that will be used in all problem solving analyses and investigations (reliability, equipment failure, environmental, safety, etc.). All of these items will produce both a tremendous demand for TapRooT® courses and a demand on the HSE Team for participation in high-potential risk investigations.
The duties of the contractor will be to manage our certification maintenance program and provide investigation and consulting support to our Upstream organizations. It is not necessary that the candidate be a certified TapRooT® trainer, but that would be a plus. The one-year renewable contract will include housing on camp, all business-related transportation, meal per diem, and two expenses paid interim leave trips back to the point of origin. The contractor may also assist in other areas of HSE, such as HSE assessments of production organizations using an internal standard.
The plan is to move this position to a full-time employee position over the next few years, but that can’t be promised as it depends on circumstances. We already have one full-time contractor working exclusively on TapRooT®. If you have an interest in the position, please note the contact details below:
Larry Perkinson, CSP, ARM
Upstream HSE Team Leader
+966 13 873-3765
We recently received this posting for a career opportunity at Exelon. To apply, please go to the link at the end of the post. Thank you!
At Exelon, we’ve got a place for you. Exelon is developing sustainable energy to provide for the communities of today and planning for a brighter tomorrow. Exelon knows the future of energy is you! We are currently searching for a Sr. Performance Assessment Specialist for ComEd at our offices in Oakbrook Terrace, IL.
PRIMARY PURPOSE OF POSITION
The Sr. Performance Assessment Specialist supports Delivery’s efforts to build a self-critical working environment that has the ability to identify and correct human errors caused by inappropriate decision making, human behavior, leadership practices or organizational weaknesses that reduce safety and/or operational performance. This is achieved through mentoring investigators and operations leadership in the use of systematic problem-solving and investigative techniques; development and implementation of key human performance and investigation processes, facilitating the performance assessment process to ensure timely and effective completion of investigations and corrective actions to prevent recurrence; and analysis of reports and data to identify emerging human performance issues and prevent incidents through trending and pro-active management attention and actions. Results are used to ensure that organizational learnings are incorporated into training, methods, and procedures to create an environment that supports constantly improving performance. The Sr. Performance Assessment Specialist also serves as team lead / facilitator for corporate initiatives and provides mentoring and support of Change Management chartered implementations.
Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy Delivery emergencies.
PRIMARY DUTIES AND ACCOUNTABILITIES
· Mentors and directs diverse teams of investigators and subject matter experts in performing Root Cause Investigations (RCI) of significant incidents. Participates in selected investigations. 25%
· Trains and mentors personnel at various levels across the organization in conducting Apparent Cause Evaluation (ACE) investigations (lower level significance) of incidents. 20%
· Collects and analyzes company-wide performance data derived from investigations and other sources and provide conclusions and recommendations to the Vice Presidents, Directors, and managers. Interfaces with Senior Management to provide recommendations for improvement in solving human performance issues and for improvement of Human Performance and Performance Assessment processes. 20%
· Provides mentoring and quality oversight of Human Performance improvement initiatives, assisting in plan development and implementation. Provides coaching and mentoring of VPs, Directors and Managers in the use of the Change Management Model for sponsoring and implementing significant process or program changes. 20%
· Owns and manages the Performance Assessment process, to include: Incident Investigations, PassPort Action Tracking process for investigation and corrective action tracking and reporting, trend analysis and reporting, performance indicators, investigation training and qualification, data management and quality control, and organizational authority. 10%
· Assure timely response to emergencies and provide 24 hour/day coverage for emergency response support. 5%
· Technical background includes a 4-year technical degree with 5-8 years industrial experience or in lieu of Bachelors degree, a minimum of 9-12 years relevant business experience is required.
· Supervisory experience is preferred, including second line supervision level, project management, team direction, peer challenging, and senior leadership interface.
· Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data.
· Special Training or Technical Skill required include basic knowledge of transmission, distribution and industrial systems and equipment. Proficient computer skills to include all MS Office Applications and PassPort Action Tracking.
· Experience and training in Root Cause Analysis preferred. Proven analytical/problem solving experience required
· Working conditions require frequent travel to various Delivery locations and a mobile work environment.
Exelon Corporation is one of the nation’s largest electric utilities, with more than $32 billion in annual revenues. The company has one of the industry’s largest portfolios of electricity generation capacity, with a nationwide reach and strong positions in the Midwest and Mid-Atlantic. Exelon distributes electricity to approximately 6.6 million customers in northern Illinois, central Maryland and southeastern Pennsylvania and natural gas to more than 1.1 million customers in the Baltimore and Philadelphia areas. Exelon is headquartered in Chicago and trades on the NYSE under the ticker EXC.
We know that before we can generate more than 34,000 megawatts of electricity and deliver electric and gas service safely to millions of families and businesses, we need to recognize that each of our employees plays an integral part in the process. Join Exelon and you can share your ideas at a forward-thinking company and the next big idea could be yours. You’ve just found Exelon, a place where you can truly shine.
ComEd and its nearly 6,000 employees are responsible for maintaining more than 78,000 miles of power lines that make up the electric transmission and distribution system in Northern Illinois. ComEd, headquartered in Chicago, serves approximately 70 percent of Illinois’ population – about 9 million people – in a service territory that spans 11,400 square miles. Locations in Northern Illinois including Chicago and surrounding suburbs.
To apply to the position please go to
Exelon is proud to be an Equal Opportunity Employer.
Most people attend a TapRooT® course because they want to do better investigations. But wouldn’t it be better if you never had to do the investigations in the first place?
So, how can you reduce your workload using TapRooT®? By using TapRooT® proactively!
We have a NEW 2-Day Pre-Summit Course scheduled for April 7 – 8, 2014, “Proactive Use of TapRooT®.”
Learn how TapRooT® can be integrated with your existing improvement programs and how to do investigations on processes and trends rather than individual incidents. Also leverage the power of the Root Cause Tree® and Root Cause Tree® Dictionary in not only improving your programs but developing them as well. Here is the schedule for this 2-day course:
What to measure, and what do you measure now exercise
Collection of information
- Audit programs
- Observations and BBS
- Near Miss
- Hazard reports
Root Cause Analysis on Trends
Audit Root Cause Analysis Exercise
- Root Cause Tree
- Change Analysis
The Generic Question
Basic Quality Tools and Continuous Improvement
Final exercise (Continuous Improvement Project Case Study)
REGISTER for this course and the 3-day Summit and save $200 here.
LEARN MORE about the Summit or download a brochure here.
You may be relying on your past experience to help you identify hazards in the workplace, but when you work at the same facility day in and day out, it can become easier to miss them. Identifying hazards and controlling risk must be done continuously as new work processes, tasks, equipment and workers come into the facility.
Health and safety hazards exist in every workplace. Some are easily identified and corrected, while others create extremely dangerous situations that could lead to serious injury or death.
We have a NEW Pre-Summit Course that will help you recognize these situations before it’s too late, Hazard Recognition, (April 7 – 8, 2014 in Horseshoe Bay, Texas).
This course focuses on the tried and true methods of hazard recognition including at risk or safe behavior, legislation implications, and hazard identification & rectification.
The instructor, Peter Berkholz, is a TapRooT® Instructor with over 25 year of mining and industrial experience.
Get registration details here or
Learn more about the 2014 Global TapRooT® Summit!
Why Are the Major, Steady Declines in Minor and Recordable Injuries Not Seen to the Same Extent in Major Accident (Fatality) Statistics?Posted: December 26th, 2013 in Courses, Human Performance, Performance Improvement
Why are the major, steady declines in minor and recordable injuries not seen to the same extent in major accident (fatality) statistics? Mark Paradies has new insight into the phenomenon and has used it to develop systematic methods to stop major accidents by using TapRooT® both reactively and proactively.
Register for Reducing Serious Injuries & Fatalities Using TapRooT®, a 2-Day Pre-Summit Course scheduled for April 7-8, 2014 in Horseshoe Bay, Texas.
The course highlights three major sources of major accidents:
* industrial hazards
* process safety and
* driving safety.
Learn new ideas to revolutionize your fatality/major accident prevention programs and start you down the road to eliminating major accidents.
Learn more about the Summit: http://www.taproot.com/taproot-summit
Register for this 2-day course and the Summit and save $200!
We are giving away an iPad Mini to the 2014 Global TapRooT® Summit early bird prize drawing winner. An iPad Mini has all the great features of an iPad offering millions of ways to learn, work and play.
To enter the drawing, simply submit your paid Summit registration to our office before the end of December, 2013 and you’ll get 1 ticket in the drawing.
The early registration drawing will be held at the Kickoff Session, Wednesday, April 9, 2014 at 8:00 a.m. at The Horseshoe Bay Resort (You must be present to win!) This drawing is in addition to the other prize giveaways we have planned for the 2014 Summit.
LEARN MORE about the Summit.
What To Do When Process Variation and Non-Valued Activity Are Part of Your Current Quality Improvement System!Posted: December 18th, 2013 in Summit
What do you do when process variation and non-valued activity are part of, or in some cases even created by, your current Quality Improvement System? Attend our 2-Day Pre-Summit Course (April 7 & 8, 2014 in Horseshoe Bay, Texas):
TapRooT® Quality/Six Sigma/Lean Advanced Root Cause Analysis Training
This course was created to increase the efficiency of your activities by combining the strengths of Six Sigma, Lean and the TapRooT® Process.
See how you can improve your quality system with a “zero quality” perspective that minimizes the impact of “error” and allows the organization to recover quickly without significant impact to your customer.
There is no doubt that product defects, customer complaints, delays in projects, and failure of your quality system to respond in a timely manner erode financial gains and makes a company more susceptible to losing their customer to the competition. What is in question is what role the Quality System plays in not predicting, creating or not correcting the issues listed in the above statement.
Lean Six Sigma applied with CORRECT FACTS, sponsorship and ownership can reduce process variation and process waste. With this in mind, our exclusive 2-Day Pre-Summit Course, TapRooT® Quality/Six Sigma/Lean Advanced Root Cause Analysis Training will introduce some of the key components of waste and variation (Learn more.)
I’m excited to present the Special Topics track at the 2014 Global TapRooT® Summit as track leader.
What are Special Topics? Good question! Because we think all of the sessions at the Summit are special!
Consider the Special Topics Track as an “extra” topics list you can choose from to replace a topic on your track that may not apply to what you do or to replace a topic you’ve already studied in depth.
Special topics are unique in that some of them steer a little off the topic of solving industry-related problems. Some of these sessions are focused on solving general problems that are of interest to everyone … perfect for your spouse (don’t forget to register your spouse for just $100) who may not work in the industries represented at the Summit. These topics will also be interesting to an attendee who does work in these industries because they are extraordinary complements to the subject of root cause analysis.
Also, if you are thinking of a career change, these topics can offer insight into other career paths, like healthcare.
Special Topics include our Medical Advisory Board meeting and TapRooT Advisory Board meeting, so if you are a Board Member, please remember to add the meeting to your schedule (See #5 on this post to learn how).
Here are the Special Topics for 2014 (excluding the Advisory Board Meetings):
Character Driven Success: This is a great session for a spouse to attend! Dr. Beverly Chiodo is returning to teach us how our character traits drive our performance and what we can do to become more successful in life. Prepare to be inspired!
Error Proof Health Care – How to Accelerate Your Improvement Efforts: Kevin McManus is coming to identify those work practices that are key to reducing human error rates. Make improvements to the error minimization approaches you already use. Better measure the effectiveness of your error proofing approaches. Develop your own prioritized, ‘error proofing’ plan.
Systems Root Cause Analysis of Intergenerational Issues: Another great session for a spouse to attend - Systems Root Cause Analysis of Intergenerational Issues, presented by Akivah Northern, M.Div., was designed to introduce you to a systematic way of viewing and solving family problems. View Linda Unger’s video invite here and to see Mrs. Northern present her initial idea from the 2012 Summit, click here.
Personality, Behavior & Corrective Actions: This session, by Australian TapRooT® Instructor Malcolm Gresham, is a great choice to add a human error reduction and behavior change session to your schedule and advance your career development.
Driving Safety – Culture Leads to Success: Bruce Huber will teach us how to positively impact behavior AND use technology to establish and maintain a positive safety culture eliminating high-potential and fatal driving related incidents.
Interviewing: De-Coding Non-Verbal Behavior: I’ll be teaching this session again in 2014, and I can’t wait. Everyone can benefit from “hearing” what others don’t say, even if interviewing is not part of your job.
LEARN HOW to add a Special Topic to your schedule.
REGISTER NOW for the 2014 Global TapRooT® Summit!