Author Archives: Barb Phillips
Have you registered for the 2015 Global TapRooT® Summit in Las Vegas, NV (June 1 – 5, 2015)? This column highlights some fun things to do after hours.
Vegas is known for amazing entertainment, and there are several awesome shows to choose from for a fun evening out during Summit Week.
Jersey Boys, Le Theatre Des Arts at Paris Las Vegas, is a true heart-wrenching off-broadway show that will leave you with tears of joy from such a sweet story. The story line isn’t the only highly reviewed aspect of the show, though, the music and talented quartet are nothing short of exceptional. There’s a reason The Jersey Boys won a Grammy Award for Best Musical Theater in 2007 and four Tony Awards in the Musical category in 2006. If you’re in the mood to see true musical entertainment in the heart of The Strip, this one will not let you down.
And CLICK HERE to register today for the 2015 Global TapRooT® Summit!
Or CLICK HERE for more info about the Summit!
TapRooT® Instructor, Marco Flores, sent in this great class photo from Lima.
We have some awesome training opportunities coming up, including 15 exclusive 2-day courses on every subject from interviewing to stopping human error. If you missed the recent post, check them out here: http://www.taproot.com/archives/49008
So you got an invitation to interview for a job — what now? Time to collect your thoughts to ensure you ace the interview. The first thing you should do is take a few moments to research and take notes on the company. Then take some time to become very familiar with the job description, and make notes on how your skills match it. Also, make a list of questions that you can ask the employer about the position.
Last but not least, get ready for the questions the employer will ask you. The Center for Career Development at Biola University has a list of the top 50 Interview Questions and tips on how to handle them. Learn more here:
And don’t forget, additional training will open up more career opportunities for you. Check out our upcoming training schedule here:
The hardest thing about registering for the 2015 Global TapRooT® Summit (June 1-5, 2015, Las Vegas) is deciding which best practices sessions to sign up for among all the great options. This video will help you navigate our online schedule so that you can begin thinking about it before you go through the actual registration process. The video also gives a couple of tips about how to modify your schedule during the registration process. If you need assistance, please contact us at email@example.com.
Here is the link to the schedule page: http://www.taproot.com/taproot-summit/summit-schedule
Michele Lindsay, President of Performance Potential Inc. and member of the Quality and Risk Department at Southlake Hospital recently shared this awesome video with us. Join Michele at the Global TapRooT® Summit June 1 and 2 for her exclusive 2-Day Creative Corrective Actions Course and sign up for the Improving Healthcare and Patient Quality track June 3 – 5 to attend her best practice session, RCA of Multiple Events, which is a case study of performing root cause analysis on several incidents that appear to be related. Take the opportunity to learn from many incidents that may not trigger a root cause analysis on their own, but collectively provide significant insights into process and system weaknesses so effective corrective actions can be put in place.
Hope you enjoy the video! Learn more about the 2015 Global TapRooT® Summit at:
Have you registered for the 2015 Global TapRooT® Summit, June 1 – 5, 2015 in Las Vegas Nevada? This column is to help you plan for some fun things to do after hours.
Thrilling, funny and non-stop action are words I’d use to describe Zarkana by Cirque Du Soleil. Below are a couple of clips from the performance I attended that demonstrate the complexity and beauty of the set, and the heartwarming cast.
The theme for Zarkana is an extraordinary circus coming alive in an old abandoned theater. You can just imagine the excitement and entertainment the performers can bring to life with a theme like that. The NY Post calls it an “ideal choice” when it comes to the world of Cirque du Soleil.
If you enjoy the heartstopping acts in a “traditional” circus, you will love Zarkana by Cirque Du Soleil. It offers tradition plus an extra dose of magic that will leave you feeling awestruck!
Get your tickets here:
Register for the Summit and pre-Summit here:
And learn more about the Summit here:
On March 20, 1905, 58 employees died and 150 people were injured during a boiler explosion in Brockton, Massachusetts. Among the 300+ employees who worked at the factory, about 100 went unharmed.
The Grover Shoe Factory is the largest boiler disaster ever recorded in American Industrial Industry.
What happened? An over-worked pressure boiler exploded and shot through the roof of the factory causing the roof to collapse. The floors below collapsed because of the extra weight added by each collapsing floor, leaving the workers trapped in the rubble.
The combination of broken gas lines, air, and ventilation caused the factory and the buildings around it to become a blazing inferno.
The boiler traveled several hundred feet causing damages to a number of buildings and eventually landing on a house.
To read the full PDF about this incident click here.
Have you registered for the 2015 Global TapRooT® Summit in Las Vegas, NV (June 1 – 5, 2015)? This column highlights some fun things to do after hours.
We’ve all heard about the famous chef and host of the popular show Diners, Drive Ins and Dives, Guy Fieri. His expertise and creativity comes to life in his new Vegas kitchen and bar located in The LINQ Hotel and Casino.
Some of the favorites are the Triple-T Fries, Bacon Mac-N-Cheese burger and the homemade Mexican Churros.
When we went for our site visit, even though the Chicken Fried Bacon Biscuits & Gravy sounded like something that would knock my cholesterol off the charts, I had to try it. It was so worth it!
A M A Z I N G!
If you like bacon, and you like fried chicken you will LOVE chicken fried bacon.
With it being being within walking distance from the Flamingo Las Vegas Hotel where the Summit will be held, it’s a must-visit. But if you decide to walk over there, don’t forget to invite me!!
REGISTER TODAY for the 2015 Global TapRooT® Summit!
LEARN MORE on the Summit website!
Did you know that we have FIVE new Pre-Summit Courses on the schedule for the 2015 Global TapRooT® Summit? Register for one of these exclusive courses and join us in Las Vegas, Nevada June 1 and 2 to learn how to take your facility to the next level as well as re-energize your career.
Combating Fatigue: This session will explore the underlying causes and costs of fatigue, review best practices in FRMS design, and illustrate why implementing and maintaining compliance to FRMS “Systems” will provide the next step change in HSEQ for industries as diverse as oil and gas, mining, manufacturing, pipelines, and transportation. (Instructor: Bill Sirois) (Read course description here.)
Understanding and Stopping Human Error: This course is built around the goal of helping us better understand human errors (analysis, prediction and categorization) and why we make them. (Instructors: Mark Paradies and Joel Haight) (Read course description here.)
Creative Corrective Actions: This popular interactive and practical workshop will provide participants with a process and tools to uncover innovative and creative solutions and discover opportunities that will lead to breakthrough thinking. (Instructor: Michele Lindsay) (Read course description here.)
Root Cause Analysis for Sentinel Events and Healthcare Quality Improvement: Come learn the TapRooT® process with other healthcare professionals and understand why the TJC recognizes our terminology and understands the quality of what TapRooT® provides in healthcare. (Instructor: Ed Skompski) (Read course descriptions here.)
LEARN MORE about the 2015 Global TapRooT® Summit!
Come learn the TapRooT® process with other healthcare professionals and understand why the TJC recognizes our terminology and understands the quality of what TapRooT® provides in healthcare. Ed Skompski will lead this 2-day course offered June 1 and 2, 2015 in Las Vegas, Nevada — right before the 3-day Global TapRooT® Summit.
Ed Skompski,Vice President
This course provides the basic building blocks of performing both a reactive TapRooT® investigation as well as the use of the TapRooT® tools for Proactive analyses.
With clinical examples and healthcare experts teaching, this learning experience will provide you with the best RCA tools on the market and the knowledge to use them. Tools include:
- SnapCharT® for organizing and understanding the data you collect;
- Root Cause Tree® and Dictionary for finding consistent, real root causes that you can communicate to your organization; and
- Corrective Action Helper® and SMARTER tools to help you define detailed, measurable corrective actions to prevent future events.
All of this adds up to a great training session that you will find to be not only valuable but also practical and useable.
REGISTER for this course and the Improving Healthcare Quality & Patient Safety track at the Summit:
REGISTER for this course alone: http://www.taproot.com/store/2-Day-RCA-Sentinel-Events-1506LASV01.html
LEARN MORE about the 2015 Global TapRooT® Summit: http://www.taproot.com/taproot-summit
Best Practice Tracks with Award-Winning Speakers
There are NINE learning tracks and the biggest problem may be choosing just one. But we even have a solution to that — you can also create your own custom track by picking any sessions you want to build a custom schedule. If you are unsure of how to customize your schedule, please call Barb at 865.539.2139, and she’ll walk you through it, or contact our admin staff at firstname.lastname@example.org with questions about registration.
If you prefer to choose sessions concentrated around a certain topic, choose one of our tracks focused on:
Equipment Reliability Improvement & Troubleshooting
Human Error Reduction & Behavior Change
Improving Healthcare Quality & Patient Safety
Incident Investigation & Root Cause Analysis
Process Quality and Corrective Action Programs
If you are a Certified Instructor, register for our Certified TapRooT® Instructor track designed to give you the tools you need to take your facility to the next level and make your job easier.
And don’t forget to add one of our exclusive 2-day Pre-Summit courses to your schedule to make it a career-changing week of learning, sharing and networking. Check out our Pre-Summit Courses here: http://www.taproot.com/taproot-summit/pre-summit-courses
Last but not least … book your room in the block! Room block rates are available for a limited time. Learn more here: http://www.taproot.com/archives/48587
We hope to see you in Las Vegas June 1 – 5 2015 for the Global TapRooT® Summit!
Who doesn’t love a huge mall with 250 stores, fashion shows and tons of food and dining options? The Fashion Show Mall has it all and it’s all within walking distance from the Flamingo Hotel Las Vegas Hotel where the Global TapRooT® Summit is being held June 1 – 5, 2015. Just another reason you can’t miss this year’s Summit!
The variety of stores from Louis Vuitton to American Eagle to BareMinerals to Nordstrom allows it to cater to anyone who loves to shop. The unique fashion shows put on most weekends are one of the many events they host, as well.
Here are some favorites from our recent site visit.
Being from Tennessee, we thought we had some pretty great boot shops in Nashville, but we have to say Boot Star at the Fashion Mall made us feel like we were back home.
We are taking the TapRooT® reception back to Margaritaville in June! If you don’t have anything to wear with that island feel, run down to Tommy Bahama and come to the reception in style!
THE LEGO STORE
Have a child, grandchild, niece or nephew back home? Don’t get them a cheesy Las Vegas t-shirt — bring back something from the awesome stock at the Lego Store and you will surely be their favorite relative!
REGISTER NOW for the 2015 Global TapRooT® Summit.
LEARN MORE on the Summit website.
Editor’s Note: This article was reprinted with permission from the author, Captain George Burk, USAF (Ret), Plane crash, burn survivor, motivational speaker, author, writer. Visit his website at www.georgeburk.com or contact Captain Burk at email@example.com.
Many times it’s simple to do the ethical (right) thing on your own. But what about when your boss tells you do something you instinctively and intuitively know is wrong (unethical)?
Simply stated, it’s a question of “Can I be true to myself and my character” said Elizabeth Doty, founder and president of WorkLore, a San Francisco-based consulting firm.
“Self-praise is for losers. Be a winner. Stand for something. Always have class, and be humble.”
John Madden, football coach
Doty surveyed people about how they handle the tension between their core values and their work persona. Doty calls this, “winning the devil’s bargain.” The tension (conflict) between succeeding at work and doing the right (proper) thing can be difficult. Then again, maybe it doesn’t need to be if you know and follow your core beliefs and always take the right course of action. Whether you agree or not, like it or not, your character and integrity is always being tested. In the final analysis, it’s never about money. It is about character, integrity, self-respect and being able to live with yourself.
“If money is your hope for independence, you will never have it. The only real security that a man will have in this world is a reserve of knowledge, experience and ability.”
Henry Ford, industrialist
“Most people are so uncomfortable in those situations, they just push it out of their awareness,” she said.
When people take the initiative and confront the issue and know it’s the right thing to do, it improves their productivity. “You begin to feel more alive, creative and resourceful when you feel good inside,” Doty said.
“The world is more malleable than you think and it’s waiting for you to hammer it into shape.”
So, if or when you’re asked to do something you know is unethical or worse, here are a few suggestions:
Don’t play the game. Do what Doty calls “play the bigger game.” Learn to always place your principles first and have the strength of character to say “no” when asked to compromise them. “It’s not lowering your aspirations. It’s daring to be absolutely honest about the current realities,” she said. The goal’s to create conditions where (more of) the truth is part of the decision-making.
“Most people treat the present moment as if it were an obstacle that they need to overcome. Since the present moment is life itself, it is an insane way to live.”
Eckhart Tolle, writer
Turn the tables. One example Doty used is of the woman who once worked for a telephone company. The woman’s boss asked her to fake documents that would show that customers had asked to switch their phone service. The woman told her boss that she knew he really didn’t want this to happen. Hearing that, the boss then knew he had to do the right thing. “You can bring it back to the long term impact rather than the short term gain,” Doty said.
Beware of “good” organizations. These are the companies and organizations that seem to do the right thing but don’t always do it. Doty interviewed one person who joined a financial service firm because it seemed especially ethical. Soon after she was hired, several senior officers were convicted of embezzlement. When this happens, people who work for that kind of organization often become even more disillusioned and their level of trust is lowered significantly.
Remember the big picture. When you compromise your values, it doesn’t just affect you, it also hurts the organization. What may begin as a small indiscretion can soon grow into something larger and have even more effect on your personal and professional character. When that happens, it can destroy an organization.
“If we could sell our experiences for what they cost us, we’d all be millionaires.”
Abigail Van Buren, advice columnist
Trust your instincts. It’s impossible to know if every situation is the right one. But your gut, your intuition and instinct can give you a hint. When you have a queasy feeling in the pit of your stomach or a question in your mind, that’s a powerful message! Act on it! “When an organization or its employees are running too fast or operating from a culture of fear, that’s when these unethical things happen,” Doty said. Don’t always look to the “external” for answers. Look to your “internals.” Tap into you experiences, instinct and intuition. Remember, if it sounds too good to be true, it probably is.
“Wherever smart people work, doors are unlocked.”
Steve Wozniak, Apple co-founder
Australian risk management expert and TapRooT® Instructor, Jim Whiting, (member of the committee that wrote the international risk management standard ISO 31000 and now the USA Standard ANSI Z690 and CAN/CSA/ISO 31000 ), has enhanced the Risk Management Best Practices course for 2015. He is offering this exclusive course three times in 2015 – don’t miss out!
Jim brings his risk management and root cause analysis experience and best practices from around the world (Australia/New Zealand, North America, Asia, Africa, and Europe) to this course.
If you are interested in improving the efficiency of your improvement efforts by getting the most out of your use of risk management and root cause analysis techniques, join us for this course.
Get the Course Outline: http://www.taproot.com/taproot-summit/pre-summit-courses#RiskManagementBestPractices
Email Jim at firstname.lastname@example.org for testimonials & more information.
It’s a wrap everyone! We are going back to the office tomorrow to sift through volumes of information we’ve gathered to make this Summit the best experience ever for you. But we can’t do that if you aren’t here! So send in your registration and look forward to lots of upcoming news including info about our speakers, sessions, reception, places to eat and things to do after-hours!
LIVE from Las Vegas! An Exciting New Benefit of Booking at the Flamingo Las Vegas Hotel for the 2015 Global TapRooT® Summit!Posted: February 24th, 2015 in Summit
We’ve been busy today getting as much info as we can to share with you about the upcoming Global TapRooT® Summit, June 1 – 5, 2015. But as promised yesterday, I wanted to tell you about an exciting new feature right here at The Flamingo Las Vegas Hotel that was not here the last time we held our Summit here:
The LINQ Promenade
The Flamingo Hotel is one of only two hotels where you can walk right out the doors and right onto the LINQ Promenade. Formerly the “dead space” between the Flamingo and Imperial Palace, the LINQ has totally revitalized the area, offering everything you could want in a Las Vegas experience within steps from your Summit hotel! Dining, shopping, entertainment – it’s like one large block party with something for every personality. Check out The Flamingo Hotel’s perfect access to the LINQ in the video we shot this morning:
The main attraction is the 550 feet tall High Roller (the world’s LARGEST observation wheel). While many are drawn to the LINQ for that attraction, it’s all of the other amazing attractions that make them stay the entire night right on the LINQ Promenade.
The Kitson sells trendy clothes, pop culture books, souvenirs, and other novelty items. Check out the Polaroid Fotobar while you are there and print out pictures from your phone that look like old Polaroid photos, and then buy a shadowbox to display them in to remember your visit here.
Want to try an interesting adult beverage? The Purple Zebra has lots of fun, colorful cups to choose from and just as many colorful flavors. Think adult “Slurpee” — and bring your cup back for a discount on your next refreshment.
Like recreation that doesn’t necessarily involve slot machines and alcohol? Get a group together to play at Brooklyn Bowl, and then enjoy a dessert after at Ghirardelli or Sprinkles.
I’m writing this on the fly today but I’ll be revisiting the LINQ Promenade as we move toward the Summit because there is ALOT to share about this amazing venue.
DON’T FORGET to book in the TapRooT® Room Block at the Flamingo Las Vegas today!
This June, the 2015 Global TapRooT® Summit will be held in Las Vegas. As you can imagine in a city like Vegas, there’s all kinds of hype and pull for you to go to one show or another after hours. A “free” show in Vegas worth attending after a long day of work is the Bellagio fountains.
A short walk from the Summit host hotel, the Bellagio fountains features an 8.5-acre lake which explodes with 1,214 spritzers shotting water 460 feet in the air. The water is choreographed to music which sounds cheesy, but compared to a lot of things you may see around Vegas, this show is quite classy and relaxing to view.
Showtimes are every one-half hour, 3:00 p.m. to 8:00 p.m., so you can easily take in a show after a busy day at the Summit. To learn more visit:
When you travel to the Summit, there are lots of places for you to explore. Here are a couple of other fun things we recently highlighted that you may consider for after-hours fun:
Exotic Racing: Ever dream about driving a Ferrari or Lamborghini? Well, now you can!
Million Dollar Quartet: A Tony® Award Winning musical!
And register for the 2015 Global TapRooT® Summit, June 1 – 5, 2015 in Las Vegas, Nevada: http://www.taproot.com/taproot-summit/register-for-summit
For more info visit the Summit website: http://www.taproot.com/taproot-summit
We were excited to talk to the folks at The Flamingo Las Vegas Hotel and find out so many people are already booking in the TapRooT® room block for the 2015 Global TapRooT® Summit.
Have you booked your room? Don’t wait too long and lose your chance!
My room is super comfy! Here is one photo with more info to come during our site visit this week.
Great View of Caesar’s Palace!
Did you know when you book a room in the TapRooT® block for just $129/night you are not only enjoying the convenience of having a room in the same hotel that the Summit and Pre-Summit are being held, but you are also centrally located on the Las Vegas Strip to enjoy lots of after-hours fun? (We are working on a post about a very EXCITING NEW FEATURE that was not here the last time we held our Summit here. You’re gonna LOVE it!)
Also, you get 50% off of Internet fees for three devices in our room block, and will not be charged resort fees that are a very common charge at most Las Vegas hotels. So if you think you might be getting a better deal elsewhere, be sure to ask the hotel what they add on for resort fees.
I don’t know about you, but I love the convenience of running up to my room to catch up on emails and make phone calls during breaks or freshen up for dinner. Not to mention, in Vegas, you want to maximize your morning sleep-in time, and don’t want to spend those precious minutes commuting to the conference hotel.
BOOK YOUR ROOM in the 2015 Global TapRooT® Summit room block today!
Our team has landed in Las Vegas with a big list to check off to make your trip to the Global TapRooT® Summit in June the best ever! So keep an eye on the blog as we report LIVE over the next couple of days.
We’ve been featuring awesome spots to visit after hours recommended by our TapRooT® Friends & Experts, like:
but what do the Las Vegas locals love? Well I’ve only been off the plane for an hour, and I’ve got a great tip for you from the first local I met:
Capo’s Speakeasy / Steakhouse
Do you love independently-owned restaurants? Capo’s mob-style restaurant has a cool speakeasy vibe and live nightly entertainment!
Nico Santucci grew up with his family’s Italian restaurants in Chicago, and brought the best of what he learned to Vegas!
Try Al Capone’s family secret sauces and their “made-man” pastas. And they are known as having the best meatballs on earth!
“Takes you back to the old country,” said our local source.
Learn the latest that’s happening at Capo’s on their blog: http://www.caposrestaurant.blogspot.com/
Harry Thorburn delivered a 2-day TapRooT® course on February 14 and 15 on board a vessel in Rotterdam harbour.
Unknown to Harry, during the morning of the second day, the ship had to take to the sea to conduct trials in the harbour basin.
When the course finished, Harry realized he was a little bit away from dry land, (and the taxi he arranged to wait for him to take him back to Amsterdam Airport!)
The ship was unable to berth at dock again, but went in close enough for the ever versatile Harry to be hoisted in a cage by a crane and swung onto the quayside!
All in a day’s work … the course must be delivered.
(Story and images submitted by Mhorvan Sherret, Matrix Risk Control)
There’s so much to see and do in Las Vegas! We asked the TapRooT® Friends & Experts about their favorites, and we will share them with you here every Tuesday until the 2015 Global TapRooT® Summit week begins (June 1, 2015). Make plans to come the weekend before the Summit or stay the weekend after and enjoy this amazing city. Don’t be that guy (or gal) that goes to work in a different city (or country) and never sees the outside of the conference hotel. Life is short, and this year will be half over by the time the Summit begins!
Last week we shared entertainment for the brave at heart, Exotics Racing. This week’s entertainment will appeal to those who like to kick back and take in a show after a busy day of learning.
Million Dollar Quartet
Do you like hits like “Blue Suede Shoes,” “Fever,” “Walk the Line,” “Sixteen Tons,” “Who Do You Love?,” “Great Balls of Fire,” “Folsom Prison Blues,” “Whole Lotta Shakin’ Goin’ On,” and “Hound Dog”? Then you will love the Tony® Award Winning musical, Million Dollar Quartet at Harrah’s Las Vegas. The show is set on December 4, 1956, when an extraordinary twist of fate brought Johnny Cash, Jerry Lee Lewis, Carl Perkins and Elvis Presley together. It is an irresistible tale of broken promises, secrets, betrayal and celebrations that is both poignant and funny. Relive the era with the smash-hits, performed live onstage by world-class actors and musicians.
AND REGISTER for for the 2015 Global TapRooT® Summit, June 1 – 5, 2015 in Las Vegas, Nevada: http://www.taproot.com/taproot-summit/register-for-summit
FOR MORE INFO visit the Summit website: http://www.taproot.com/taproot-summit
On February 16, 1979, 14 employees died and 17 were injured during a flour dust explosion at The Roland Mill located in Bremen, Germany. The explosion covered 30 acres of ground in flour rain.
The accident investigation indicated a cable fire started in the flour sample camber that created a powerful explosion. The fire spread across the conveyor bridge causing little flour explosions. The explosions caused the upper storage room to fill up with more flour than usual. In the upper storage room another small explosion happened that caught the flour silo on fire.
The burning silos caused enormous amounts of pressure that ripped off roofs and collapsed walls. Allowing the building to burst into flames.
The Mill has since then been restored and is still in operation to this day.
What do you think? Was this accident preventible? Learn the essentials of TapRooT® at a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course. Click on the link below to see what course are available in your area.