Author Archives: Barb Carr

TapRooT® Around the World: Arab Potash

Posted: October 9th, 2017 in Courses, Pictures, TapRooT

TapRooT® instructor, Heidi Reed sent these class photos from 1300 feet below sea level! Looks like a great class!


TapRooT® Around the World: Tennessee

Posted: October 6th, 2017 in Courses

It’s a wrap! Dave Janney & I had a great week with this group at our Knoxville 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training. It’s not too late to get in the picture.  Here are some upcoming 5-day courses:

October 16: Orlando, Florida

October 23: Bogota, Colombia (Spanish)

October 30: Reykjavik, Iceland

November 13: Brisbane, Australia

November 13: New Orleans

November 27: Johannesburg, South Africa

November 27: Monterrey, Mexico

November 27: Perth, Australia

December 4: Edmonton, AB

December 11: Houston Texas

Friday Joke: No need to take the blame…

Posted: October 6th, 2017 in Jokes

when you can share it!

Interviewing & Evidence Collection Tip: Get More Out of Interviews

Posted: October 5th, 2017 in Investigations, Root Cause Analysis Tips

Where can you find a good portion of information to complete your SnapCharT®? Interviews! And how do we obtain interviews? People!

Why do we often forget that we are collecting information from human beings? Remember that an accident investigation may be a stressful event for everyone involved. There may be serious injuries and worries about the repercussions of participating in interviews or worries about whatever discipline the employer may impose in a blame culture.

Throughout the process, treat everyone with sensitivity:

  • Be ready for the interview.
  • Greet the interviewee by name, a firm handshake and a smile.
  • Break the ice by initiating a brief conversation not related to the incident. Put the interviewee at ease by listening to their contributions to the conversation without interruption.
  • Explain the interview process so they know what to expect.
  • Make it a practice to review the notes with the interviewee at the end of the interview. Let them know you will be doing that after explaining the process. They will feel more at ease if they have the opportunity to make any clarifications necessary.

Consideration for people’s fears goes a long way toward earning buy-in and confidence in the process.

What other things do you do to help an interviewee feel comfortable with the interview process? Share your ideas in the comments section below.

How Far Away is Death?

Posted: October 5th, 2017 in How Far Away Is Death?

Man’s tumor turns out to be a toy he swallowed as a child. (Read article.)

Mark Paradies’ Interview Scheduled to Air on Fox Business Network and Bloomberg International

Posted: October 2nd, 2017 in Media Room

We’re pleased to announce that Mark Paradies’  interview on Worldwide Business with kathy ireland® is scheduled to air on Fox Business Network as sponsored programming and Bloomberg International.

Please reference the broadcast information below. You may also reference the channel finder below for market by market air times.

Air Date
October 8, 2017
Network and Time
Fox Business Network – 5:30pm EST
Channel Finder

Air Date
October 22, 2017
Network and Time
Bloomberg EMEA – 7:00am GMT
Bloomberg Latin America – 10:00am D.F.
Channel Finder

Friday Joke: Texting while driving kills…

Posted: September 29th, 2017 in Jokes

please text while driving for more information.


How Far Away is Death?

Posted: September 28th, 2017 in Accidents, How Far Away Is Death?

Mix-up of similar insulin product names (Read article.)

What does a bad day look like?

Posted: September 26th, 2017 in Accidents

Monday Motivaton: Do you see things worse than they are?

Posted: September 25th, 2017 in Career Development, Career Development Tips

“Cynic: an idealist whose rose-colored glasses have been removed, snapped in two and stomped into the ground, immediately improving his vision.”
~ Rick Bayan

We worry about viewing the world through rose-tinted glasses, but often the problem is the opposite. It’s the gloom-tinted glasses we need to worry about. Read “Remove your Gloom-Tinted Glasses” on and learn about two features of human-basic psychology that can drive us nuts (Click here to read the article).

TapRooT® Around the World: Johannesburg

Posted: September 24th, 2017 in Courses

Many thanks to TapRooT® Instructor Sanjay Gandhi for sending in these great course photos from a recent 5-day training.

What does a bad day look like?

Posted: September 19th, 2017 in Accidents

Monday Accidents & Lessons Learned: Five People Die After Using Weight Loss Balloons

Posted: September 18th, 2017 in Accidents, Investigations, Medical/Healthcare


According to the Food & Drug Administration’s report, five people have died since 2016 after being treated with weight loss balloon devices. The science behind this technology is that the balloon takes up space in the stomach after being filled with solution and this leaves less room in the stomach for food. The balloon is left in the patient’s stomach for six months while the patient learns to eat differently.

The five deaths occurred within a month of balloon placement.  We know that four of the deaths involved a balloon from the same manufacturer. However, nothing has been found linking the deaths to the medical device. In the TapRooT® System, an investigator would examine an incident like this by first creating a sequence of events. Once the sequence of events is completed,  more information would be collected.  For example:

Did the patient understand the risks?

Was the patient closely monitored by the healthcare team for possible deteriorations?

Did the patient understand which symptoms required medical assistance?

These are just a few of the types of questions that should be answered to help determine all the Causal Factors. There could be multiple things that went wrong. TapRooT® doesn’t stop at Causal Factors. Each Causal Factor is taken through the TapRooT® Root Cause Tree to find the Root Causes. Just like there may be (and probably is) more than one Causal Factor, there is probably more than one Root Cause that needs to be fixed to prevent this from happening again.

Mark Paradies recently posted an article that may be helpful in a situation like this, “Root Cause Analysis for the FDA.”

It takes some deep diving to understand all of the lessons learned here. Learn more about how to prevent unnecessary deaths like this in one of our upcoming 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Trainings:

October 2: Knoxville, Tennessee

October 16: Orlando, Florida

October 23: Bogota, Colombia (Spanish)

October 30: Reykjavik, Iceland

November 13: Brisbane, Australia

November 13: New Orleans

November 27: Johannesburg, South Africa

November 27: Monterrey, Mexico

November 27: Perth, Australia

Join us for the 2018 Global TapRooT® Summit!

Posted: September 18th, 2017 in Summit

Registration is now open! Check out the Global TapRooT® Summit website to view an exciting video about our 2018 event.

Click the image above to view video on the Summit website!

Monday Motivation: Let your accomplishments do the talking

Posted: September 18th, 2017 in Career Development, Career Development Tips



“Action speaks louder than words but not nearly as often.”
― Mark Twain

I was reading profiles on LinkedIn today and couldn’t help but notice how many people describe themselves as “innovative” and “visionary.” The funny thing is, I couldn’t find one thing in the experience/accomplishments sections of their profiles that supported that. Adjectives are easy to throw out there but are you describing yourself more in words than proving it with accomplishments?  If you truly have those magnificent characteristics and are only using words to prove it, you’re not convincing anyone.

Your accomplishments speak for themselves.  Take a look at your LinkedIn profile this week and replace those words with your proven track record. Actions always speak louder than words. And while you’re on LinkedIn, follow us! We post news every day to help you expand your knowledge for further success!

TapRooT® around the World: Tennessee

Posted: September 15th, 2017 in Media Room

We miss Gabby Miller, our former Marketing & Communications Strategist, but it was fun catching up with her today in her new role at WBIR. Benna Dortch and I were glad to deliver donations sponsored by TapRooT® to WBIR’s Hurricane Donation Drive at The Main Event in Knoxville.

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In 1995, BellSouth Telecommunications noticed an increase in the number of service interruptions or outages…

Bell South

If you are a TapRooT® User, you may think that the TapRooT® Root Cause Analysis System exists to help people find root causes. But there is more to it than that. TapRooT® exists to: Save lives Prevent injuries Improve product/service quality Improve equipment reliability Make work easier and more productive Stop sentinel events Stop the …

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