Author Archives: Barb Carr

2018 Global TapRooT® Summit Updates!

Posted: December 19th, 2017 in Best Practice Presentations, Best Practice Presenters, Summit

There’s been LOTS of exciting news posted lately about the upcoming 2018 Global TapRooT® Summit, so I thought I’d organize it all into one post and help you catch up.

There are NINE Best Practice Tracks you can choose from for your Summit experience (February 28 – March 2):

  1. Human Factors
  2. Investigator
  3. Quality
  4. Safety
  5. Software
  6. TapRooT® Instructor Recertification
  7. Alternative Sessions (More info to come in January)
  8. Asset Optimization
  9. Patient Safety (More info to come in January)

There are TEN 2-day Pre-Summit Courses for you to choose from (February 26 – 27)

  1. TapRooT® Root Cause Analysis Training (Course description)
  2. Equifactor® Equipment Troubleshooting and Root Cause Analysis (Course description)
  3. Advanced Causal Factor Development Course (Course description)
  4. Advanced Trending Techniques (Recent update! | Course description)
  5. TapRooT® Analyzing and Fixing Safety Culture Issues (Recent update! | Course description)
  6. Risk Management – Best Practices & Risk-Based Thinking (Recent update! | Course description)
  7. Getting the Most from Your TapRooT® VI Software (Recent update!Course description)
  8. TapRooT® for Audits (Recent update! | Course description)
  9. TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills (Recent update! | Course description)
  10. Understanding and Stopping Human Error (Recent update! | Course description)

Make plans to attend the Reception with Carl Dixon.

And don’t forget to check out the recently updated Hotel & Travel page for ideas about:

  • where to stay.
  • how to get around Knoxville once you arrive (“Transportation Tips”).
  • what’s happening around town that you may be interested in during your free time.

And CLICK HERE to view our informative short Summit videos.


Friday Joke: Priorities

Posted: December 15th, 2017 in Jokes

TapRooT® Around the World: Uruguay

Posted: December 14th, 2017 in Courses, TapRooT

Another successful course in Uruguay! TapRooT® instructor, Hernando Godoy Garzón, sent these course photos in from ANDRITZ – Fray Bentos. Contact us at to schedule a course at your facility. We have instructors who are proficient in both Spanish and Portuguese languages.












TapRooT® Around the World: Uruguay

Posted: December 14th, 2017 in Courses, Pictures, TapRooT

TapRooT® Instructor, Hernando Godoy Garzón sent us these great photos from his course at ANDRITZ URUGUAY S.A. | Colonia.

Contact us at to bring a course to your site. We deliver training around the globe.


TapRooT® Around the World: Jeanette PA

Posted: December 14th, 2017 in Courses, TapRooT

TapRooT® Instructor, Heidi Reed sent us these course photos from an onsite course at Elliott Group. If you’d like to host a TapRooT® course for employees at your facility, contact us at


See TapRooT® Explore How They’re Changing the Way the World Solves Problems

Posted: December 14th, 2017 in Media Room, Press Releases, Root Cause Analysis Tips, Root Causes

We’re pleased to announce that Mark Paradies’  interview on Worldwide Business with kathy ireland® is scheduled to air on Fox Business Network as sponsored programming.

CLICK HERE to view the recent press release.

Please reference the broadcast information below. You may also reference the channel finder below for market by market air times.

Air Date
December 17, 2017
Network and Time
Fox Business Network – 5:30pm EST
Channel Finder

Gift yourself! (Santa has your back)

Posted: December 13th, 2017 in Career Development, Career Development Tips, Summit

Do you have the feeling that you have the ability to do more in your career in 2018 but are unsure of how to get going? Why not think about giving a gift to yourself?

Click here to learn more.

Are you on Santa’s “Naughty” or “Nice” List for investigative interviewing?

Posted: December 12th, 2017 in Best Practice Presentations, Best Practice Presenters, Summit



I’m really excited to share the “Top 7 Secrets of a Great Investigation Interview” during Global TapRooT® Summit Week, February 26 – March 2, 2018 in Knoxville, Tennessee. Meanwhile, in the spirit of the season, I want to share some interviewing tips to keep you on Santa’s “nice” list!


Santa’s Nice List Santa’s Naughty List

Explain to the worker that you want to
interview him/her to find the root causes of
the problem so you can fix them.


Explain to the worker that you want to
interview him/her to find out who is responsible
for the mistake because they deserve to be fired.


Ask the worker open ended questions.
“Tell me about… ” and then listen
to their narrative without


Interrupt the worker whenever you think of a
question or comment he or she may find accusatory,
like, “Mark, isn’t it true that you disregarded company
procedure? Why did you intentionally do that?”
That will pressure him/her to spill the beans!


Tell the worker that you will share information
with only those who need to know.


Promise total and complete confidentiality. You know
you can’t, but they’ll tell you more if you do.


Let the worker know you’ll take notes during
the interview and that you will review them
together upon the conclusion of the interview
to make sure you understood everything

Don’t take any notes. You already know
what happened – you’ve seen it a million times.


What do you think? What best practices do you use for investigative interviewing? What practices do you think lands an investigator on the “naughty” list?

Ten Indicators that your Company may have a Safety Culture Problem

Posted: December 11th, 2017 in Performance Improvement, Summit

What puzzle pieces do you need to put in place to improve your safety culture?

A safety culture is difficult to measure, but there are some indicators that alert us to problems.

  1. There is no visible commitment from leadership.
  2. When there are competing priorities, safety comes in second.
  3. Workers feel uncomfortable reporting safety issues to their supervisors.
  4. Safety is viewed as more of a cost than an investment.
  5. Injuries and illnesses are sometimes swept under the rug.
  6. Safety issues are dealt with in an untimely and inefficient manner.
  7. Workers do not have the power or resources to find and fix problems as they see them.
  8. Managers are never seen on the shop floor with the workers.
  9. Safety is not part of the everyday conversation.
  10. Workers are blamed for accidents.

Do any of these sound familiar? If you identify problems like those listed above, you can improve your facility’s safety culture. We’re excited to welcome Brian A. Tink and Brian W. Tink back to the Global TapRooT® Summit to share their popular 2-day Pre-Summit course, “TapRooT® Analyzing and Fixing Safety Culture Issues.”

Click here to learn more about this course.

Register now for the 2-day course only (Febuary 26 and 27)

Register now for the 3-day Global TapRooT® Summit and this 2-day course (February 26 – March 2)

Job Postings for Candidates with TapRooT® Root Cause Analysis Skills

Posted: December 11th, 2017 in Career Development, Job Postings

Check out the career opportunities below for candidates with TapRooT® skills at facilities around the world

Get trained in 2017 to open up your job opportunities in 2018. Here are some recent postings looking for candidates with TapRooT® Root Cause Analysis skills:

EHS Manager

EHS Manager II

Patient Safety Program Coordinator

ESG Customer Quality Manager

Quality Manager

Quality Advisor

Check out our complete listing of 2-day TapRooT® trainings around the world here and register today!

Join us LIVE on Facebook December 13

Posted: December 11th, 2017 in Media Room


Click image to go to our Facebook page.

Noon Eastern

11:00 a.m. Central

10:00 a.m. Mountain

9:00 a.m. Pacific


Monday Accident & Lesson Learned: Near Miss Incidents at Camden Junction South London

Posted: December 11th, 2017 in Accidents


The RAIB recently published an investigation report concerning track worker near miss incidents at Camden Junction South, London. Click here to view the report.

Advance the Quality of your Risk Assessments: A Q & A with Jim Whiting

Posted: December 8th, 2017 in Summit

Would you like to add “RA Workshop facilitator” to your resume? Are you interested in improving your current risk matrix tool in a way that achieves dramatic results? We were excited to talk to Jim Whiting about his upcoming Risk Management – Best Practices & Risk-Based Thinking course, at the 2018 Global TapRooT® Summit, February 26-27, 2018 in Knoxville, Tennessee and learn that these objectives are within your reach.

Q:  What are the main benefits of attending this course for a newcomer or a very experienced professional?

A: Regardless of your current level of experience, the main benefit you will gain is learning how to use and adapt new practical and effective RM approaches, methods and tools which are now required in managing all types of risk in general, and particularly as specified in new HSEQ System Standards.

Q. What is an example of one such approach that I could learn & derive benefit?

A: The workshop training will describe and provide hands-on practice with a proven Likelihood Estimation Guidance tool which significantly reduces variability of risk assessors’ estimates of the likelihood / probability / frequency of any specific risk scenario. After the workshop, the 100’s of past attendees describe how they are much more confident of the consistency and accuracy of likelihood estimation and hence risk assessments.

Q: Why do Risk Assessments always seem to be very subjective and depend on personal opinions, biases and perceptions?

A: YES many risk assessments in the past have led to widely variable estimates of risk which then cannot help in our HSEQ decision making. That is why the Workshop concentrates on improved facilitation techniques which minimize the effects of those factors. You will learn how to become a very effective RA Workshop facilitator.

Q: What are some examples of these improved facilitation techniques?

A: To achieve better results from a RA team, you will learn about optimizing control and design of facilitation factors such as number, composition, types, profiles, interpersonal dynamics and consensus techniques including the Delphi technique.

Q: What are other beneficial take-aways from the training?

A: You will learn how to avoid common RM traps such as – arguing unnecessarily about consequence severity; mixing different scenarios and attempting to assess them together at the one time; misinterpretation of effective applications of the Hierarchy of Risk Controls; not using formal criteria for making consistent decisions re risk tolerability; not recognizing when everyday risk mythology is influencing assessments; etc.

Q: Can I get a better understanding of RBT Risk Based Thinking and what I would need to do to conform with RBT aspects of ISO / ANSI Standards?

A: A significant issue covered in the workshop is how to clarify the degree of formality of RM processes and tools needed to conform with RBT requirements of ISO Management System Standards 9001, 14001 and the new OHSMS ISO 45001.

Q: Can I learn how to make our current risk matrix work better and more effectively without major changes?

A: Many past attendees were pleased that they were shown how to consider dramatic improvements to their existing risk matrix tool without necessarily complete replacement and the often accompanying trauma of major change.

We’re looking forward to Jim Whiting sharing all these valuable risk management best practices at the 2018 Global TapRooT® Summit!

CLICK HERE to learn more 









Monday Accident & Lessons Learned: Firm fined after worker severs fingers

Posted: December 4th, 2017 in Accidents

An employee lost four fingers, broke several bones and dislocated his wrist cleaning steel shafts on a metal working lathe. The investigation found that the company did not ensure the work was carried out safely.  Read the story here.

Avoid scenarios like this by conducting proactive root cause analysis investigations. Protect your people from life-changing injuries that can be avoided. Click here for a list of our upcoming 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Trainings that include training on the proactive use of TapRooT®.

Join us LIVE on Facebook, Wednesday, December 6 at Noon Eastern

Posted: December 2nd, 2017 in Career Development, Investigations, Media Room


Click image to go to our Facebook page.

Noon Eastern

11:00 a.m. Central

10:00 a.m. Mountain

9:00 a.m. Pacific

December 6: Join Mark Paradies as he discusses the Human Factors Best Practice Track at the 2018 Global TapRooT® Summit!

Job Postings for Candidates with TapRooT® Skills

Posted: November 30th, 2017 in Career Development, Job Postings


Time is running out! Get trained in 2017 to open up your job opportunities in 2018. Here are some recent postings looking for candidates with TapRooT® Root Cause Analysis skills:

Reliability Engineering Supervisor

Associate-Senior Engineer (Electrical) Nuclear

Patient Safety Assistant Coordinator (PSAC)

Health & Safety (QHSSE) Advisor

Quality Advisor

There are still opportunities for Root Cause Analysis Training in 2017 or in January 2018!

December 11: Houston, Texas 5-Day

December 12: Sao Paulo, Brazil 2-Day

December 13: Bogota, Colombia 3-Day  (add one day of equipment troubleshooting December 15)

December 14: Perth, Australia 2-Day

January 11: Perth Australia 2-day

January 18: Houston 2-Day

January 24: New Orleans, Louisiana 2-Day

January 29: San Antonio, Texas 5-Day





Kick Them Out of Your Canoe – Leadership

Posted: November 28th, 2017 in Career Development, Career Development Tips, Summit

The following article is reprinted with permission of its author, Vincent Ivan Phipps, M.A., CSP. We are pleased that Mr. Phipps is a keynote speaker at the upcoming 2018 Global TapRooT® Summit.  You can purchase his new book, Lead Out Loud, and learn how to unlock your personal excellence by clicking here. Learn more at And last but not least, don’t forget to register for the Summit and meet him in person!

Leadership is a lot like paddling in a canoe. Let’s say you and two other people are in a canoe. The goal is to cross a river. Let’s say you are in the rear and the other two are seated in front of you. Even if you are the only one paddling, you can propel everyone in the canoe on your own. If all three of you paddle, together in rhythm, all three of you can propel faster. If everyone paddles together, you can also exert less energy and still go faster, farther, with less work from each person individually. This is the concept of teamwork. But how is this related to leadership?

Let’s say, you are paddling hard in the canoe and the other two are not paddling but even worse, they are sticking the legs and hands out of the canoe and into the river. Their placing their limbs in the water is now causing drag. All three bodies have the potential to go faster. If two are not paddling or worse, causing resistance, everyone slows down.

You ask each person to paddle. One tells you they are tired. The other says they will paddle later. You then ask them to at least pull their hands and feet out of the water and place them back inside of the canoe to prevent unnecessary resistance. They both tell you it’s hot and they prefer to keep themselves cool by sticking their hands and feet in the water. They are not focused on the advancement of the team. They are selfish focusing only on what is easier for them personally.

You now have a conundrum. Keep both in the canoe maintaining the potential for more efficiency. Or do you make the tough leadership decision, and, KICK THEM OUT OF THE CANOE! You can move faster, yes, even moving by yourself, than you can with those you are carrying who are not putting forth their effort.

Give others the opportunity to paddle for the team. Be clear about the goal. If others step up, they deserve to stay dry. If they fail to do their part, make the tough decision and do what is best long term, and kick them out of your canoe!

How Far Away is Death?

Posted: November 28th, 2017 in Accidents, How Far Away Is Death?


Did you know that e-cigarettes using lithium batteries can spark explosion dangers? Devastating injuries can result.

The U.S. Fire Administration published a July 2017 report entitled, “Electronic Cigarette Fires and Explosions in the United States, 2009-2016.” According to the report, the number of e-cigarette fires and explosions are increasing over time. Click here to read the report.

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