Author Archives: Dave Janney

Another successful TapRooT® course!

Posted: February 28th, 2013 in Courses, Great Human Factors, Pictures, TapRooT

I just finished our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Course in Dubai.  What a great group we had.  Here is the class picture:

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Our next courses in the region will be in April, the 5 Day in Doha and 2 Day in Dubai.  Both courses are already half full, so if you want to attend, you should register right away.  DOHA OR DUBAI REGISTRATION CLICK HERE

Pictures from Public 5 Day TapRooT® Advanced Root Cause Analysis Team Leader Training course in Dubai

Posted: February 24th, 2013 in Courses

I just finished day 1 of our public course here in Dubai.  I have a great group this week!  Here are some pictures of the students working on their SnapCharT® exercise, determining what happened in an investigation of a hazardous waste fire:

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I admit these are not the best pictures, but I was taking them facing the outside windows and the sun is very bright.  But when the view outside of your classroom is a perfect golf course and palms trees I guess you can’t complain too much!

This class filled, so if you wanted to attend and we could not accommodate you, I do apologize.  However,  we do have two more courses in the Middle East in April:

5 Day – Doha, April 21-25

2 Day – Dubai, April 28-29

Both classes are half full already, so if you want to attend, you should register as soon as possible.  To register, click HERE

 

 

 

 

Pictures from onsite TapRooT® course in Dubai

Posted: February 20th, 2013 in Courses

Alan Scott and I are teaching a 5 day course for one of my good clients here in Dubai.  Here are some pictures of Alan teaching and students working on the famous “Water Hammer Exercise” :

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Next week Alan will teach another onsite course for the client while I will teach one of our public courses across town.  We are experiencing strong demand for our courses in the Middle East, so you should plan early to get your people trained.

If you have 10 or more people, we can do a course at your site; just e-mail us at info@taproot.com for more information.

If you have less than 10 people, they can attend a public course.  To see the schedule, click HERE

 

Class picture from an onsite course in Kuala Lumpur

Posted: February 5th, 2013 in Courses

Peter Berkholtz just sent this picture from a 5 day onsite course he taught for my clients in Kuala Lumpur.  Looks like a good group.

 

All of the courses we teach can be done onsite at your facility, saving your employees travel time and cost.  If you have 10 or more people and would like to schedule an onsite course, please e-mail us at info@taproot.com

 

2 Day TapRooT® course in Galveston, Texas

Posted: January 16th, 2013 in Courses

Ken Turnbull and I are teaching the 2 day course this week in Galveston.

Usually when I visit Galveston I look forward to walking along the beach and sitting outside enjoying a meal, but not this time.  Cold and rainy.  Oh well.

Here are some pictures of Ken teaching (check out that tie!) and students working on their first exercise:

Join us for the future course.  You can view the schedule HERE.

5 Day TapRooT® course for CF Industries in Donaldsonville, LA

Posted: December 13th, 2012 in Courses

Dana Barclay sent these pictures from the course he is teaching this week:

If you are interested in holding an onsite course at your facility, please e-mail us at info@taproot.com

Our schedule for the first quarter of 2013 is filling up fast, so don’t delay!

 

Best Practices for Preventing Serious Injuries and Fatalies with TapRooT® course in Knoxville

Posted: December 13th, 2012 in Courses, Summit

Mark Paradies and I just finished teaching this new course in Knoxville.  The course offers practical ways of preventing serious incidents to complement your existing programs and gives new insight into serious incident prevention, focusing on industrial safety, process and high-reliability safety, and driving safety.  Here is a picture of Mark teaching:

Thanks to everyone who attended, and if you missed us on this one, we will be offering the course again at the Global TapRooT® Summit.  To register for the course, please visit our summit WEBSITE.

And, if you attend the course, please consider staying the extra three days and enjoy the entire summit!

 

 

 

 

 

TapRooT® on “Top of the World”

Posted: November 8th, 2012 in Courses, Local Attractions, Meet Our Staff

Alan Scott and I just finished teaching a 5 day course in Dubai and decided to go out and have a look around the city.  In addition to teaching TapRooT®, we have something else in common – a fear of heights.  What better way to confront that fear than to visit the “Top of the World,” otherwise known as the observation deck in the tallest building in the world, the Burj Khalifa.  Here is a picture of Alan and I high above the other skyscrapers of Dubai.

 

 

Another successful TapRooT® course

Posted: November 7th, 2012 in Courses

Today marks the end of our first public course in Dubai in several years.  We had a great group in this class.  Here is the class picture:

Based on the success of this course, I am certain we will be scheduling more courses in the region soon.  We currently have a course scheduled for December 9 in Doha, to register click HERE.

By the way, for those of you in the region who might be attending ADIPEC (Abu Dhabi International Petroleum Exhibition and Conference) next week, please stop by the TapRooT® Stand (OG 94) and say hello.

 

5 Day TapRooT® Advanced Team Leader Course in Dubai

Posted: November 4th, 2012 in Courses

Alan Scott and I are teaching the 5 day course this week in Dubai.  Here are some pictures of day one activities:

 

View the class photo here:  http://www.taproot.com/archives/34914

We filled this class, so I apologize if we could not accommodate you.  If you are in the Middle East and want to take the course, we have another one scheduled for Doha on December 9.  To enroll, click HERE

2 Day TapRooT® Incident Investigation and Root Cause Analysis Course in Atlanta

Posted: October 29th, 2012 in Courses

Dennis Osmer and I are teaching the 2 day course today in Atlanta.  Here are some pictures of Dennis teaching and students working on a root cause analysis exercise:

Please join us for the next course.  You can see the schedule HERE.

National Safety Council Conference and TapRooT®

Posted: October 22nd, 2012 in Current Events

If you are at the conference this week, please stop by the Booth 2837: Ken Reed and I are here and have a special gift for you (while supplies last).

 

5 Day TapRooT® Advanced Team Leader Root Cause Analysis training in Denver

Posted: October 16th, 2012 in Courses

Diana Kooser and I are teaching the 5 day course in Denver this week.  Here are some pictures of Diana teaching and students working on an exercise in the TapRooT® software:

 

We filled this class up, so if you wanted to attend and we could not accommodate you, I apologize.  Our courses have been filling up early, so if you want to attend a course this year, you should register right away.  You can view the schedule HERE.

5 Day TapRooT® Advanced Root Cause Analysis Team Leader Training course in Davenport, IA

Posted: October 1st, 2012 in Courses

Dan Phillipe and I are teaching the 5 day course this week in Davenport. Students are off to a good start learning the basics today before adding some advanced techniques later in the week.  Here are some pictures of the first exercise, students documenting what happened with a SnapCharT®:

Sorry you missed us this week, but we hope you will join us for a future course.  You can see the schedule and enroll HERE.

2 Day TapRooT® Course in Columbus,Ohio

Posted: September 25th, 2012 in Courses

Bob Koonce and I are teaching the 2 day course today.  Here are some pictures of the day one morning activities:

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We hope you will join us for a course soon.  See our schedule and enroll HERE.

2-Day TapRooT® Incident Investigation and Root Cause Analysis in San Antonio

Posted: August 8th, 2012 in Uncategorized

Bob Koonce and I are in San Antonio this week teaching our two day course.  Here are some pictures of Bob teaching and the students working on their group exercises:

If you missed us on this one, join us for another course soon.  This course filled up several weeks in advance so we apologize for not being able to accommodate everyone.  Many of our courses this summer have filled up very early, so if you plan to attend a course, you should register as soon as possible.  You can see the course schedule HERE.

 

5-Day TapRooT® Advanced Root Cause Analysis Team Leader course in Gatlinburg, TN

Posted: June 18th, 2012 in Courses

Chris Vallee and I are in Gatlinburg this week teaching our five day course.  Here are some pictures of Chris teaching and students working on their first exercise:

Sorry if you missed us on this one; we filled the class rather early.  Many of our classes have been filling up, so if you want to join us, you should sign up as early as possible.  To enroll in a course, please click HERE.

ASSE Safety 2012 Conference in Denver

Posted: June 4th, 2012 in Current Events

If you are at the conference this week, stop by the TapRooT® Booth (#728) and say hello.  Chris Vallee and I are here and have a special gift for you (while supplies last).

Pictures from an onsite TapRooT® root cause analysis course in Brazil

Posted: May 21st, 2012 in Courses

Boris Risnic, our instructor in Brazil, sent these pictures from a recent onsite course:

 

 

If you are in Brazil and would like an onsite course for 10 or more people, Boris would be happy to visit your site to teach the course to your employees in either Portuguese or English.  Please contact us at info@taproot.com with your desired dates and we will work on scheduling.

If you have less than 10 people, you should consider a public course.  We have the following upcoming courses;

5 Day course – Sao Paulo, May 28-Jun 1

2 Day course – Rio de Janeiro, July 12-13

To enroll, visit:  http://www.taproot.com/storefront/courses.php?region=2

 

 

 

 

 

2-Day TapRooT® Incident Investigation and Root Cause Analysis course in Indianapolis

Posted: April 3rd, 2012 in Courses

I taught our two day course in Indianapolis this week.  Here are some pictures of the students doing their day one exercises and the final investigation presentations:

Sorry you missed this one; to enroll in a future course, see the schedule HERE.

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Hamburg, Germany

Posted: March 12th, 2012 in Courses

Alan Scott and I are teaching the five day course this week in Hamburg.  Here are some pictures of Alan teaching and the students working on day one exercises:

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Root Cause Analysis Tips – Learning from Other Industries and Disciplines

Posted: February 29th, 2012 in Root Cause Analysis Tips, Summit

I am writing to you this week from the amazing city of Las Vegas, where the Global TapRooT® Summit starts today.  On Monday and Tuesday, we held a number of pre-summit courses; they were well attended and a good time was had by all.  I would especially like to thank those who attended the course I taught, the Advanced TapRooT® Techniques course.

In the advanced course, we teach the best practices from our 7-Step Process; things we have picked up over the years from teaching, listening to clients, and watching current events.  A big focus of the advanced course, however, is causal factors.  We do a number of case studies where students get to define causal factors, and real-life cases really get people interested.  Teaching the course this week made me think about how interested people are to hear about situations from other industries; after all, people make mistakes for the same reasons (they are human!) and that is the power of TapRooT® – it is transferrable among industries and disciplines.  It does not matter if you are investigating a forklift accident in a warehouse or a quality problem in a hospital, you can still get answers from TapRooT®.  In the advanced course, our case studies range from traffic accidents to drug overdoses to explosions to fatal falls.  If you missed the advanced course this time, please be aware that we can teach the course onsite if you have 10 or more people, just let us know at info@taproot.com.  Click HERE for the agenda.

But back to the topic at hand – have you been in your industry for a long time?  Have you been at the same company or the same department a long time?  Have you always worked in the same discipline?  If so, you are at risk of acquiring tunnel vision and being restricted to the best practices only in your company, industry, or discipline.

I worked in the airline industry for 27 years.  I knew the business.  But the airline industry has high injury rates.  And by the way, my company had the lowest rates in the industry.  Everyone else wanted to benchmark me, but what could I learn from them?  Don’t get me wrong, I am sure I could learn something, but would I not be better off to benchmark a low rate industry rather than an airline?  The answer is obvious.  When my company became involved in VPP (OSHA’s Voluntary Protection Program), I started being exposed to best practices from other industries, and was amazed at how much we could learn from others.

Another thing that happened to me at my company was the environmental department was merged with my department, corporate safety.  The environmental folks taught me a lot, and I taught them how to investigate their spills.  I also included them in my OSHA 10 hour classes.  It benefited everybody.

I could give many more examples, but you get the point.  Make a goal to look “outside your box” and benchmark another industry or discipline.  Go to a conference for a different industry or discipline.  You will be amazed at what you might learn.

By the way, one of the best places to meet people from other industries and disciplines is our summit, but you have missed this one.  But don’t worry, another one is just around the corner; stay tuned for details about the 2013 summit; they will be out soon!

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Houston, TX

Posted: February 20th, 2012 in Courses

Scott Waddle and I are teaching our 5 day course this week.  Here are some pictures of Scott teaching and the students working on their first root cause analysis exercise:

On-Site TapRooT® Root Cause Analysis Course in El Reno, Oklahoma

Posted: February 15th, 2012 in Courses

Here is a class picture taken from an onsite root cause analysis course we held last week for a client in Oklahoma.  Dennis Osmer and Ken Scott were our instructors for the course.

Wow – what a good looking group!

We can teach any of our courses at your site if you have 10 or more people.  Just give us a call at 865-539-2139 to schedule a course.

Root Cause Analysis Tips – Using Safeguards to Find Causal Factors

Posted: February 15th, 2012 in Best Practice Presentations, Best Practice Presenters, Root Cause Analysis Tips, Summit

Finding ALL causal factors is extremely important.  In our courses, we teach a number of best practices for finding those causal factors.  One of them is the 5 Safeguard questions:

What word is common to all of these questions?  Error.  And an error that fits these questions is most likely a causal factor.

Beyond using these questions to find causal factors as we teach in our 2 and 5 day courses, there is also a best practice we share in our Advanced TapRooT® Techniques course, which is to use these questions to collect evidence, here is an example:

A customer gets burned by coffee from a drive through (note:  any resemblance to a real incident is purely coincidental)

You do a safeguards table, just like we teach in the 2 and 5 day courses:

The hazard is hot coffee

The target is the customer

Safeguards include temperature, the cup, the lid, the cup holders in the car, and awareness

Now use the 5 safeguard questions, for example:

What error allowed a hazard or allowed it to grow too large?  This safeguard question might prompt you to wonder how hot the coffee was, how hot it was supposed to be, and what a safe temperature really is.  After you gathered all of your data and are ready to find causal factors, you might ask the question again:

What error allowed a hazard or allowed it to grow too large?

Coffee machine was set to brew at 190 degrees

Look there – I now have a causal factor, because that temperature actually causes 3rd degree burns within 7 seconds.  Ouch.  And the typical home coffee maker brews at 140 degrees.

So I hope this tip might help you to use safeguards more, ask better questions, save you time, and help you find all of your causal factors.  By the way, if you want to attend the Advanced TapRooT® Techniques course for more helpful best practices, there is still time.  The course will be held in Las Vegas on February 27-28.  Click HERE for more info.

By the way, here is some “coffee trivia” for you – why do restaurants brew their coffee so hot?

The most common answer?  “It tastes better.”  WRONG!!!

The real answer?  It smells better, which gets more people to buy coffee.

Thanks for visiting the blog and happy investigating.

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If you are a TapRooT® User, you may think that the TapRooT® Root Cause Analysis System exists to help people find root causes. But there is more to it than that. TapRooT® exists to: Save lives Prevent injuries Improve product/service quality Improve equipment reliability Make work easier and more productive Stop sentinel events Stop the …

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