Author Archives: Megan Craig

Friday Joke: Give Work 100%

Posted: February 20th, 2015 in Jokes, Pictures

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Weekly Wisdom for Career Development & Root Cause Analysis

Posted: November 25th, 2014 in Wisdom Quote



“Patience, persistence, and perspiration make an unbeatable combination for success.”

– Napoleon Hill

Weekly Wisdom for Quality & Root Cause Analysis

Posted: November 18th, 2014 in Wisdom Quote



“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it represents the wise choice of many alternatives.”

- William A. Foster

Weekly Wisdom for Root Cause Analysis & Career Development

Posted: November 11th, 2014 in Wisdom Quote



“Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.”

– Dale Carnegie

Weekly Wisdom for Quality & Root Cause Analysis

Posted: November 4th, 2014 in Wisdom Quote



“Quality is not an act. It is a habit.”

– Aristotle

Weekly Wisdom for Process Improvement and Root Cause Analysis

Posted: October 28th, 2014 in Wisdom Quote



“Your most unhappy customers are your greatest source of learning.” -Bill Gates

Weekly Wisdom for Root Cause Failure Analysis

Posted: October 13th, 2014 in Wisdom Quote



“Look beyond the failure of others.” – Jeremy Gutsche, Exploiting Chaos

Weekly Wisdom for Root Cause Analysis & Process Improvement

Posted: October 7th, 2014 in Wisdom Quote


“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”

– Jack Welch

Weekly Wisdom for Root Cause Analysis

Posted: September 29th, 2014 in Wisdom Quote


“Impossible only means you haven’t found the solution yet.” – Anonymous

Root Cause Analysis Tips: 2014 Global TapRooT® Summit Best Practices (Champion Technologies)

Posted: September 24th, 2014 in Root Cause Analysis Tips, Summit, Video

Trevor Archibald of Champion Technologies shared his TapRooT® best practice with us at the 2014 Global TapRooT® Summit, during our Users Share Best Practices session. Watch his video below to learn how he keeps his investigation teams’ skills fresh and up-to-date:

If you’re at work and don’t have time to watch the video, here’s his tip:

“My name’s Trevor Archibald. I work with Champion in Canada. It was written into my performance contract this year to improve the quality of our investigations. And one of my activities in meeting that goal is holding three workshops a year. We’ve got two dozen folks trained in TapRooT® – [we'll be] bringing them back in here three times a year, putting them through a smaller 1-day workshop, giving them some investigations, doing it all over again. In addition to that I’ve written about a dozen things you all have said here so I’ll be adding that in as well.”

Want to learn more about our 2015 TapRooT® Summit in Las Vegas?

Click here:

Weekly Wisdom for Problem Solving and Root Cause Analysis

Posted: September 22nd, 2014 in Wisdom Quote


“We cannot solve our problems with the same thinking that created them.” – Albert Einstein

TapRooT® Around the World: Bogota Course Photos

Posted: September 18th, 2014 in Courses, Pictures, TapRooT

Thanks to Diana Munevar for these great photos of our August 27-29, 2014 course in Bogota, Colombia.

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Click here to learn more or register for our South America TapRooT(R) Courses.

Career Development: How to Handle an Unsupportive Boss

Posted: September 16th, 2014 in Career Development, Career Development Tips


In this column, we share a lot of ideas and tips for building and moving forward in your career. But sometimes management can present obstacles to your success, whether it’s a personality difference, micromanagement, stifling a promotion, or undermining your hard work. Don’t simply live with the negative situation, or quit only to find another imperfect job in the future. Try the following tips to improve your relationship with your boss and empower your career.

Acknowledge Your Role

Rather than blame your boss for the obstacle you’re facing, put aside any emotional bias you may have (SHRM). Don’t gossip about your boss, and try to understand the situation more clearly (Tech Republic). Honestly evaluate your own role in the situation. Do you have unrealistic expectations of your boss? Do your professional skills measure up to the requirements of that promotion? Have you failed to earn the trust of your micromanaging boss? Have you really achieved all the goals of your current role? Do your work achievements reflect well on your boss and team? Think of this as your “HR root cause analysis.” Truly evaluate all the facts about your performance and relationships at work, then devise practical methods for improving these.

Communicate with Your Boss

In our “HR root cause analysis,” one of the corrective actions will almost always include talking with your boss. Difficult though it may be, coming to your boss in a professional manner is the right thing to do and will likely make a positive impression on him or her. When you do, come with a positive outlook with ideas for improvement. Don’t simply come with complaints and no attempts at a solution, which may only make your situation worse.

The best approach is to arrange a performance review meeting with your boss. Make it clear during this meeting that you want to grow professionally, and you’d like to find out what it will take to do so. Ask him or her how you’re meeting and not meeting the goals of your position, and brainstorm action steps to reach those goals. As you receive the criticism, take it with grace and not defensiveness.

If there’s something you need from your boss that you’re not receiving, simply ask for it in a logical manner (Chron) (SHRM). Make it an easy request to grant. For example, instead of simply complaining “You micromanage me too much,” ask if it would help your boss if you provided regular status updates to ease his or her mind.

Make it clear at this meeting that you are committed to your boss’ success as well (Chron).

Develop Your Professional Skills

After you’ve met with your boss, take this feedback to heart. If you’ve received concrete ways in which you can improve, make these your goals and stick to them. Exceed your boss’ expectations and you’ll likely gain his or her trust (Chron).

If your conversation does not go well, there are still options. Take your problem to HR, even if all you need is a second opinion on some aspects of the problem. It always helps to bring in a third party ro evaluate the situation.

If you need additional support, start by building your professional network by pursuing a mentoring and/or networking opportunity (Tech Republic). A mentor can provide a second opinion and unbiased advice on your career. This relationship just may provide the support you need to move forward in your career. Continue to build your network through events, LinkedIn, and pursuing one-on-one meetings with colleagues (Diversity MBA).

Prepare for a future job change and safeguard your interests by building a file that includes your updated resume, certifications, accomplishments, successful projects, and any awards you’ve earned (Diversity MBA). As you move forward within the  company, or if you decide to seek advancement elsewhere, you’ll be ready to put your best foot forward.

TapRooT® Root Cause Analysis Training in South America – Bogota Course Photos

Posted: September 15th, 2014 in Courses, Pictures

On August 21-22, we held a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course in Bogota, Colombia. Course Planner Diana Munevar shared these photos of the Marble Game, SnapCharT® creating, and interviewing during the course. Enjoy!

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Are you interested in learning to find and fix the real root causes of problems in your workplace? Click here to learn more about our South America TapRooT® Courses.

Weekly Wisdom for Root Cause Analysis & Equipment Troubleshooting

Posted: September 15th, 2014 in Wisdom Quote



“Failures are great learning tools… but they must be kept to a minimum.” – Jeffrey Immelt

Root Cause Analysis Training in South America – Brazil Course Photos

Posted: September 11th, 2014 in Courses, Pictures

Our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Sao Paulo, Brazil held August 4-8, 2014 went fantastically! Thanks to TapRooT® Instructor Boris Risnic for these photos and a great course.






Click here to learn more about our 5-Day TapRooT® Course.

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