Author Archives: Megan Craig

Root Cause Analysis Training in South America – Lima Onsite Course Photos

Posted: August 28th, 2014 in Courses, Pictures

Our onsite course in Lima, Peru held August 5-6, 2014 was a great success! Thanks to TapRooT® Instructor Piedad Colmenares for these photos and for teaching a great course.

Lima Buenaventura 2014 - 3

Lima Buenaventura 2014 -2

Lima Buenaventura 2014 -1

Want to learn more about how you can bring world-class root cause analysis training to your facility?
Click here to contact us for more information about our onsite courses.

Root Cause Analysis Training in Connecticut – Hartford’s Local Attractions

Posted: August 28th, 2014 in Courses, Local Attractions

Connecticut_State_Capitol,_Hartford

Hartford, Connecticut, in addition to hosting our October 1-2, 2014 TapRooT® Incident Investigation & Root Cause Analysis Training, is home to a rich historical heritage. Authors Mark Twain and Harriet Beecher Stowe hail from this city, as does the country’s first public art museum and oldest newspaper. While you’re attending the course, take some time in the evening to enjoy the food and fun Hartford has to offer.

Food

Salute - Enjoy a classy atmosphere and delicious Italian food. Make sure you get a reservation!

Max Downtown - Seafood, steak, and an excellent wine list will make your dinner at Max comfortable and exquisite.

Firebox - Don’t let the small menu fool you: Firebox’s farm-to-table philosophy brings local charm and amazing quality to dishes like Cast Iron Duck and Black Pearl Salmon.

Chowder Pot IV - Enjoy some inexpensive local chowder and seafood at this unexpected hole-in-the-wall joint.

Black Eyed Sally’s - Get a taste of the South up north with ribs, pulled pork, jambalaya, and blackened catfish.

Woody’s - Kick back and relax with burgers, fries, and their signature all-beef hot dogs with unique toppings like bbq pork, bacon, or cheese.

 

Attractions

Mark Twain House – Tour the home in which Mark Twain (Samuel Clements) lived while writing some of his most famous works, along with a museum outlining his life.

Harriet Beecher Stowe Center – See the home of the writer of Uncle Tom’s Cabin, along with a museum celebrating her contributions to equality in America.

Connecticut State Capitol – Join a free, guided tour of the beautiful and historic capitol building of Connecticut.

Cathedral of St. Joseph – No matter your religious affiliation, you’ll be in awe of the gorgeous stained glass windows in this centuries-old cathedral.

Wadsworth Atheneum Museum of Art – Enjoy exhibits of contemporary art or baroque at the first public art museum in the United States.

 

Haven’t registered yet? Want to learn to find and fix the real root causes of problems in your workplace? Click here to learn more about our 2-Day course.

 

Root Cause Analysis Tips – Doing Better Investigations (Part 2)

Posted: August 27th, 2014 in Root Cause Analysis Tips, Video

Last week we discussed how to improve your investigation by preparing well. This week we’ll dive into evidence collection.

So now you are ready to start your investigation. The best thing you can do to have a good investigation is to have a really good SnapCharT®. Most of the time you spend in an investigation is spent collecting evidence and putting it on your chart.

We teach several evidence collection techniques in our courses….

The 3 P’s and the R:
• People
• Plant
• Paper
• Recordings

Interviewing (TapRooT® book, Chapter 3)

Optional techniques:
• Equifactor® (for equipment problems) – TapRooT® book, Chapter 9
• Change Analysis (what has changed or what is different) TapRooT® book, Chapter 11
• CHAP (critical human action profile) TapRooT® book, Chapter 12

Trust me, if you have a good comprehensive SnapCharT® your analysis will be easy and you will find all the root causes. Without that, you will miss something, your corrective actions will be lacking, and your incidents will recur.

Once you have your chart complete, your causal factors identified, and have completed your root cause analysis, it is time for the output of your investigation – corrective actions. Don’t forget our SMARTER technique and use the Corrective Action Helper® for good ideas. Safeguards Analysis is also a great tool for developing corrective actions.

I could go on all day about this, but the key thing I want to bring out here is you MUST have a good SnapCharT®. If you focus on that the rest should fall into place nicely.

Click here to view Part 1.

TapRooT® Around the World: Europe, India, and Africa

Posted: August 27th, 2014 in Courses

Europe

 

Click any of the dates & locations to learn more about the course and its details.

2-Day TapRooT® Incident Investigation and Root Cause Analysis Course

Stavanger, Norway September 2-3, 2014

Aberdeen, Scotland | September 16-17, 2014

Johannesburg, South Africa | September 4-5, 2014

 

3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Analysis Course

Stavanger, Norway | September 2-4, 2014

Aberdeen, Scotland | September 16-18 2014

 

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Manchester, England | September 29-October 3, 2014

Root Cause Analysis Training in South America – Chile Course Photos

Posted: August 25th, 2014 in Courses, Pictures

We held an on-site course in Santiago, Chile on July 30-31, 2014, with Piedad Colmenares as the TapRooT® Instructor. She sent us these photos of the class. Enjoy!

Barrick Santiago de Chile Julio 2014 -1

Barrick Santiago de Chile Julio 2014 -3

Barrick Santiago de Chile Julio 2014 -2

Interested in bringing root cause analysis training to your facility?

Click here to contact us for more information about our onsite training.

Weekly Wisdom for Process Quality & Root Cause Analysis

Posted: August 25th, 2014 in Wisdom Quote

Krumm

 

“There is more than one way to skin a cat – but it matters to the cat.”

- Doug Krumm

Friday Joke: Walk Lines for Those Under the Influence?

Posted: August 22nd, 2014 in Jokes, Pictures

NewImage

Or do they need better painter quality control?

Root Cause Analysis Training in Ohio – Dayton’s Local Attractions

Posted: August 21st, 2014 in Courses, Local Attractions

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Dayton, Ohio may seem like your average midwestern town, but look a little closer and you’ll find a life and personality all its own. Dayton is the home of the Wright Brothers, so the history of aviation permeates the town. It’s also got a strong arts, dining, and craft beer scene, with Warped Wing brewery located in Oregon Historic District. While you’re in town attending our 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course this September 15-16, 2014, stop by a few of these restaurants and take a little bit of time to enjoy the fun Dayton has to offer:

 

Food

Voltzy’s Weiner World - Hot dogs, root beer, coneys, and burgers are the casual fare of this hometown joint.

The Paragon Supper Club - A great place to sit down for a nice steak dinner after the course.

Lucky’s Taproom - A fantastic selection of craft beer, including the local Warped Wing brand.

Slyder’s Tavern - Hailed as “the best burger in town” by locals.

Marion’s Piazza - Voted Dayton’s #1 pizza, this place has been around since 1965.

 

Activities

National Museum of the US Air Force - America’s oldest and largest military aviation museum in the world, with over 100 aircrafts to see and 11 exhibits separated by era.

Warped Wing Brewery - Stop by for a tasting at Dayton’s local brewery.

The Neon - Enjoy independent movies with a beer or cocktail at this eclectic movie theatre.

America’s Packard Museum - Located in the former Packard auto factory, this museum holds over 50 beautifully restored historical cars.

Riverscape MetroPark - Relax and unwind after the TapRooT® course with a stroll in the park along the Miami River.

Would you like to learn to find and fix the real root causes of problems in your workplace? Click here to register or find out more information: 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course in Dayton, OH.

TapRooT® Around the World: Europe, India, and Africa

Posted: August 20th, 2014 in Courses
photo

A Nigeria class smiles after completing their SnapCharT®.

Click any of the dates & locations to learn more about the course and its details.

2-Day TapRooT® Incident Investigation and Root Cause Analysis Course

Stavanger, Norway September 2-3, 2014

Aberdeen, Scotland | September 16-17, 2014

Johannesburg, South Africa | September 4-5, 2014

 

3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Analysis Course

Stavanger, Norway | September 2-4, 2014

Aberdeen, Scotland | September 16-18 2014

 

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Manchester, England | September 29-October 3, 2014

Weekly Wisdom for Root Cause Analysis & HSEQ

Posted: August 19th, 2014 in Wisdom Quote

Seng

 

“If you have no time for quality, then why do you have time for rework?”

- Sng Yang Seng

Career Development: Traits of Exceptional Employees

Posted: August 19th, 2014 in Career Development, Career Development Tips

absence

 

Have you ever wondered what can make your work (and yourself) stand out from the crowd? Ever thought about what got your buddy that promotion, or how you can make the most of the position you’re in? Forbes.com shared 18 traits of exceptional employees on their blog this week, and we think these are great ways to amp up your professional game. Enjoy the first four traits below:

1. They rewrite their internal monologues. A strong will to win knows how to push out the negative voices bantering back and forth inside one’s head and instead create a voice that challenges such negativity. In so doing, they answer their newly formed questions and turn the self-limiting “Why can’t I do [task]?” question into the exploratory “How can I do [task]?”

2. They have a healthy disregard for authority. Employees with a strong will to win consider the rulebook as more of a guide while still working within the confines of what’s “right.” In other words, exceptional employees know how to solve problems creatively while not breaking the rules.

3. They don’t wallow in regret. Exceptional employees feel good about their performance because they know they gave it their all. If a big fat “L” (for “Loser”) is the takeaway for the day, they will learn, adapt and move on.

4. They display grit. In my BUD/S (Basic Underwater Demolition/SEAL Training) class we started with 174 students who wanted to be Navy SEALs, but only 32 of us truly desired it. Why? Because the latter group chose to enact the defining quality that bridges the gap between want and wish, purpose and passion. What I’m talking about is grit.”

Click here to read the rest of the article:

http://www.forbes.com/sites/jeffboss/2014/08/11/18-characteristics-of-exceptional-employees/

 

Image via

Root Cause Analysis Tips: 2014 Global TapRooT® Summit Best Practices (Entergy Services)

Posted: August 13th, 2014 in Root Cause Analysis Tips, Summit, Video

Darlene Normand of Entergy Services shared her TapRooT® best practice with us at the 2014 Global TapRooT® Summit, during our Users Share Best Practices session. Watch her video below to learn how she got everyone engaged and having fun while teaching them TapRooT®:

If you’re at work and don’t have time to watch the video, here’s her tip:

“Hello my name is Darlene Normand. I’m with Entergy Services, fossil section. We’re building a new plant. We had a conference last year and I was tasked with teaching everyone a little bit about TapRooT®. We cover four states and they heard about TapRooT® because they were getting these corrective actions to put in place, but they didn’t know what it was. So how do you teach 1000 people about TapRooT® and make it fun? Well, I came up with a game, and called it the TapRooT® scramble. (I think I called Ken Reed and said “Hey, you got anything for me?”) I made a SnapCharT®. I used the pothole story from the 5-day class and I made puzzle pieces from the SnapCharT®. I had them all scrambled. I think I did 20 groups. I would give them the story, put them in teams, and their goal was to put the SnapCharT® in the sequence that it went. It went over well; the VPs and the directors got a little taste of it, and some people even took it back to their plants and started changed some of their ways with TapRooT®. It got the message across. It was fun.”

Want to learn more about our 2015 TapRooT® Summit in Las Vegas?

Click here: http://www.taproot.com/taproot-summit

TapRooT® Around the World: Europe, India, and Africa

Posted: August 13th, 2014 in Courses
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A Paris, France class discusses their SnapCharT®.

Click any of the dates & locations to learn more about the course and its details.

2-Day TapRooT® Incident Investigation and Root Cause Analysis Course

Stavanger, Norway September 2-3, 2014

Aberdeen, Scotland | September 16-17, 2014

Johannesburg, South Africa | September 4-5, 2014

 

3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Analysis Course

Stavanger, Norway | September 2-4, 2014

Aberdeen, Scotland | September 16-18, 2014

 

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Manchester, England | September 29-October 3, 2014

Mumbai, India | September 22-26, 2014

Weekly Wisdom for Career Development & Root Cause Analysis

Posted: August 12th, 2014 in Career Development, Wisdom Quote

Pratt

 

“Success is a learning process, failure is an attitude.”

- J. Andres Pratt

Last Chance! Root Cause Analysis in India

Posted: August 7th, 2014 in Courses
11-class picture

A previous India class, enjoying their week!

 

Join us September 22-26, 2014 for our ONLY TapRooT® Root Cause Analysis Course in India this year! On top of learning to find and fix the real root causes of problems in your workplace, you’ll also receive a free copy of the TapRooT® Software with your registration.

The 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training is for those who want to learn the essential and advanced TapRooT® Techniques and to use the TapRooT® Software (by using it in training).

Advanced TapRooT® Techniques include:

  • Cognitive Interviewing – an advanced interviewing technique that helps the interviewee recall more information.
  • Change Analysis – an information collection and analysis technique that compares successful performance to the incident or reliable equipment performance to unreliable equipment to discover problems.
  • Safeguards Analysis – a method to evaluate defenses, identify causal factors, and improve corrective action.
  • Critical Human Action Profile (CHAP) – an information collection method used to develop a detailed profile of a specific task involved in a human error caused incident.
  • Equifactor® Equipment Troubleshooting – expanded equipment troubleshooting tables from equipment reliability expert Heinz Bloch.

Advanced root cause analysis techniques drill deeper into the causes of human error and equipment failure. These techniques help investigators lead teams investigating difficult problems, and help them use TapRooT® proactively to stop accidents from happening.

Click the link below to learn more about this course and register today:

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training (English)

Incident & Accident Investigation Training in Oceania & Asia

Posted: August 6th, 2014 in Courses
A happy Kuala Lumpur class

A happy Kuala Lumpur class

 

We have many great courses scheduled for September & October in Oceania & Asia! Take a look below, and click any course name to learn more.

 

Oceania

September 01, 2014 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course Sydney, Australia
September 01, 2014 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Singleton, Australia
September 04, 2014 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course Perth, Australia
September 08, 2014 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Gladstone, Australia
September 08, 2014 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Singapore, Singapore
September 15, 2014 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course Brisbane, Australia
September 15, 2014 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course Townsville, Australia
September 22, 2014 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course Perth, Australia
September 25, 2014 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course Brisbane, Australia

 

Asia

October 09, 2014 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course Singapore, Singapore
October 21, 2014 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course Kuala Lumpur, Malaysia

Root Cause Analysis Tip: Conduct Real-Time Peer Reviews

Posted: August 6th, 2014 in Root Cause Analysis Tips, Video

Welcome to our first week of video root cause analysis tips. Today, TapRooT® Co-Creator Mark Paradies shares the some best practices for conducting peer reviews. Watch it above, and print out the notes below for future reference:

You don’t want to wait until you’ve finished your investigation to conduct a peer review. We’ve seen a lot of resistance to change at this point, since so much work has already gone into the investigation. Instead, conduct peer reviews at various stages of the investigation.

Here are four stages that are great times to evaluate investigators, and some guidelines on what to look for:

1. After Creating Summer SnapCharT® – Is the SnapCharT® thorough enough or do we need more interviews & data?

2. After Defining Causal Factors – Are they at the right end of the cause-and-effect chain? – Was a Safeguards Analysis conducted? – Were all the failed safeguards identified as causal factors?

3. After RCA and Generic Cause Analysis – Did they use their tools (Root Cause Tree®, Root Cause Tree® Dictionary, etc.)? – Did they find good root causes? – Did they find generic causes? – Did they have evidence for each root cause?

4. After Developing Corrective Actions – Use corrective action helper to determine effectiveness of corrective actions.

You may not want to conduct these peer reviews during every investigation, because it can become time-consuming. Ask these questions for new investigators and during major investigations. Another pro tip: Use your most experienced investigators to conduct peer reviews. In addition to improving the quality of your investigation step-by-step, you also gain the opportunity to sharpen the investigation skills of the investigators and the reviewers.

Join us in two weeks for another Root Cause Tip video, this time from TapRooT® Instructor Dave Janney.

Click here to learn more about the TapRooT® System.

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