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Weekly Wisdom for Quality & Root Cause Analysis

Posted: April 15th, 2014 in Wisdom Quote

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“One cannot develop taste from what is of average quality but only from the very best.”
- Johann Wolfgang Von Goethe

Root Cause Analysis Training in the United Kingdom – Scotland TapRooT® Course Photos

Posted: April 15th, 2014 in Courses, Pictures

TapRooT® Instructor Harry Thorburn shared these photos from our March 31-April 4, 2014 5-Day TapRooT® Root Cause Analysis Team Leader Training in Aberdeen, Scotland. Enjoy!

Interested in learning more or attending a 5-Day TapRooT® Course? Click here to learn more about our 5-Day Course.

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2014 Global TapRooT® Summit Day 3 – Annual Summit Charity Golf Tournament

Posted: April 14th, 2014 in Courses, Pictures, Summit

We really enjoyed the gorgeous weather and fabulous course at the Horseshoe Bay Resort on Friday April 11th, 2014. Between your generous donations and System Improvements’ matching, we raised over $4,700 for Oasis of Love Women’s Shelter in Clinton, Tennessee. A big thank you to everyone who contributed to this wonderful charity.
Here are a few photos:

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The golf video/photo team.

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And the winners:

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John Malloy – Longest Drive on #4 and Closest to the Pin on #8

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Kim Page – Longest Drive #7

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Robert Pohl – Longest Drive on #10

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Steve Raycraft – Longest Drive on #11

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Michael Podgorny – Closest to the Pin on #3

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Lindsay Kemp – Closest to the Pin on #12

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Scott Robinson – Closest to the Pin on #17

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Ken Scott’s team of Buck Griffith, Loren Stagner, and Paul Larson was the winner again this year. Since this was our last golf tournament for a while, we were glad it was one of the best!

LIVE from Texas: The 2014 Global TapRooT® Summit! Day 3

Posted: April 11th, 2014 in Pictures, Summit

This Summit has been a great one. We’ve enjoyed sunny Texas weather, gorgeous LBJ Lake sunsets, and a truly motivational time of learning root cause best practices and meeting new colleagues.

This morning, our own Barbara Phillips shared interviewing tips for reading non-verbal behavior. I never knew there were so many little body language signals to read and find out what people are really communicating! Baarbara also received an award for being a favorite speaker here at the TapRooT® Summit.

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Then we gathered together in groups for our Planning Your Improvements sessions, and discussed the best practices we’ll bring back home to improve our workplaces.

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And we ended our day and our 2014 TapRooT® Summit with a keynote address from Rocky Beleier, Vietnam Veteran and former Pittsburgh Steeler. What an honor to meet him and an inspiration to hear his story and what he learned through life’s challenges.

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Now that the day’s done, we’re ready for more fun! We’re headed to our annual Summit Charity Golf Tournament. Join us tomorrow for photos of that!

What was your favorite part of the Summit experience? Share in the comments below!

LIVE from Texas: The 2014 Global TapRooT® Summit! Day 2

Posted: April 10th, 2014 in Pictures, Summit

Day 2 of the 2014 Global TapRooT® Summit was just as great as the first. Mark Paradies, TapRooT® Co-Creator and System Improvements President, discussed how we can perform world class performance improvement in his keynote address.

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Then Dan Verlinde showed us What’s New in the TapRooT Software. He asked his over 150 attendees to clap when he showed an improvement they liked, so he could get immediate feedback. Suffice it to say that he received a lot of applause today!

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Alan Smith, Alan Scott, and Harry Thorburn shared a sobering and captivating session called Infamous Accidents, in which they discussed the Piper Alpha and Titanic disasters and potential root causes and ways these events could have been prevented. Alan Scott shared his personal experience assisting in the Piper Alpha investigation. It was powerful and fascinating.

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Our day rounded out with a passionate keynote address from Edwin G. Foulke, Jr., Former Assistant Secretary of Labor for OSHA. He let us in on OSHA’s future sweeping workplace safety changes. My favorite quote from him was, “You have to have safety before you can have efficiency, productivity, and quality.”

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Join us tomorrow for a recap of our third and final day of the 2014 Global TapRooT® Summit!

Did you attend the Summit? What was your favorite experience of the day? Please share in the comments below!

LIVE from Texas: The 2014 Global TapRooT® Summit! Day 1 – Reception

Posted: April 10th, 2014 in Pictures, Summit

Last night’s Summit Reception was a blast! The Yacht Club at the Horseshoe Bay Resort hosted us, and served delicious appetizers and drinks in the beautiful Texas evening. Carl Dixon of The Guess Who spent hours jamming on his guitar and making our evening unforgettable. We so enjoyed networking and having fun with you last night!

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2014 Pre-Summit Courses Start Off With A Bang!

Posted: April 8th, 2014 in Courses, Pictures

Our TapRooT(R) Pre-Summit courses are going great! Attendees are using team exercises to build root cause analysis expertise. The gorgeous weather doesn’t hurt either! We also celebrated Summit Videographer Josh Unger’s birthday yesterday – what a treat!


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Weekly Wisdom for Quality & Root Cause Analysis

Posted: April 8th, 2014 in Wisdom Quote

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“It is easier to do a job right than to explain why you didn’t.” – Martin Van Buren

Root Cause Analysis Training in Colombia – Course Photos

Posted: April 8th, 2014 in Courses, Pictures

Thank you to TapRooT® Course Planner Diana Munevar for a great onsite TapRooT® Root Cause Analysis Course and for these photos!

Click here to learn more about our South America courses.

 

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Root Cause Analysis Training in Chile – TapRooT® Course Photos

Posted: April 4th, 2014 in Courses, Pictures

Thank you to TapRooT® Instructor Piedad Colmenares for a great onsite TapRooT® Root Cause Analysis Course and for these photos! Click here to learn more about our South America courses.

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Weekly Wisdom for Quality & Root Cause Analysis

Posted: April 1st, 2014 in Wisdom Quote

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“Simplicity is the ultimate sophistication.” – Leonardo da Vinci

Root Cause Analysis Training in Chile – Onsite Course Photos

Posted: April 1st, 2014 in Courses, Pictures

Thank you to TapRooT® Instructor Piedad Colmenares for a great onsite 5-Day TapRooT® Root Cause Analysis Course and for these photos! Click here to learn more about our South America courses.

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Root Cause Analysis Training in Texas – Course Photos

Posted: March 31st, 2014 in Courses, Pictures

Thank you to TapRooT® Instructor Steve Swarthout for a great onsite TapRooT® Root Cause Analysis Course and for these photos!

Click here to learn more about our North America courses.

Are you located in Texas and ready to amp up your root cause analysis? Join us at our 2014 TapRooT® Summit!

Click here to learn more and register today.

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Fallout of the GM Safety Recall

Posted: March 31st, 2014 in Accidents, Current Events

“General Motors issued a new recall of 1.5 million vehicles Monday, part of an effort to assure buyers that it’s moving faster to fix safety defects in its cars and trucks.

In a video message to employees posted Monday, CEO Mary Barra said the new recall resulted from a push to review potential safety issues and resolve them more quickly.

It’s part of the fallout from the recall last month of more than 1.6 million small cars for defective engine switches. The defect is linked to 12 deaths, and GM is facing multiple investigations into how it handled the recall. GM first began investigating the switches in 2004.

“Something went wrong with our process in this instance, and terrible things happened,” Barra said.

 

Read the full article here:

http://www.foxnews.com/leisure/2014/03/18/gm-recalls-118-million-suvs-over-airbag-issue/

Monday Accident & Lessons Learned: Houston Oil Spill Marks Exxon Valdez Anniversary

Posted: March 31st, 2014 in Accidents, Current Events

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From TriplePundit.com:

“It’s been said that history repeats itself. It’s doubtful that the author of that saying had oil spills in mind at the time – and even less likely the Exxon Valdez oil spill. Still, the irony of this weekend’s collision and spill near Galveston Bay, Texas on the eve of the 25th anniversary of the 1989 Exxon spill has been hard to ignore.

Approximately 168,000 gallons of crude oil has been leaking into the Houston Ship Channel and Galveston Bay since Saturday — when a barge being pulled by a towboat collided with a cargo ship in the channel off the coast of Texas City, Texas.”

Click here for the full story:

http://www.triplepundit.com/2014/03/oil-spill-closes-galveston-bay-exxon-valdez-anniversary/

Root Cause Analysis Training in South Africa – Onsite TapRooT® Course Photos

Posted: March 31st, 2014 in Courses, Pictures

Mark Olson shared these photos from an onsite course he taught with Sanjay Gandhi in Cape Town, South Africa.

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Monday Motivation: Even Einstein Gets it Wrong…

Posted: March 31st, 2014 in Career Development

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Do you ever get discouraged when you make a mistake? Well don’t fret, because you’re in good company. Albert Einstein made mistakes all the time, as reported by NPR:

From NPR.org:

Einstein’s theory of relativity is arguably the 20th century’s greatest idea. But not everything he did was right: Some newly uncovered work from the brilliant physicist was wrong. Really, really wrong…

Faced with evidence the universe was growing, Einstein apparently wanted to figure out why it wasn’t filling up with empty space. His proposed solution is in this newly discovered paper. As the universe expanded, he suggested, new matter showed up to fill the gaps. New stars and galaxies would just pop up, according to Einstein’s model, so that even as the universe grew, it would look the same.

Just to be clear, this theory is totally wrong. But for a little while Einstein thought it was right. The numbers made sense, because he had made a mathematical mistake. In the middle of a complicated calculation, he wrote a minus sign where he should have written a plus.

Einstein screwed up his equations all the time, it turns out…

“About 20 percent of Einstein’s papers contain various mistakes of various degrees,” says Mario Livio, an astrophysicist at the Space Telescope Science Institute.

And Einstein’s not alone. Livio has written a book, Brilliant Blunders, all about some big mistakes made by great scientists.

“You try to think in unconventional ways and when you do that, guess what? Sometimes you encounter mistakes,” Livio says.

Sometimes, when you take a risk, you take a fall. But that’s what improvement is all about.

Read the full article from NPR:

http://www.npr.org/2014/03/20/291408248/einsteins-lost-theory-discovered-and-its-wrong

Incident Investigation & Root Cause Analysis Training in Bogota, Colombia – Course Photos

Posted: March 28th, 2014 in Courses, Pictures

PHOTO GROUP MARCH 6 TO 7, 2014

Our March 6-7, 2014 2-Day TapRooT® Incident Investigation & Root Cause Analysis in  Bogota, Colombia had beautiful weather. Hernando Godoy instructed the course and Diana Munevar planned it. Click here to learn more about our South America TapRooT® Courses.

Root Cause Analysis Training in Horseshoe Bay, Texas – Join Our Annual Summit Charity Golf Tournament!

Posted: March 26th, 2014 in Summit, Video

Check out this short video of the fun we had last year at the Charity Golf Tournament:

The 2014 TapRooT® Summit Charity Golf Tournament will be held at the Horseshoe Bay Golf Club on Friday, April 11th at 12:00 pm. No experience necessary! The tourney is fun for golf enthusiasts and those new to golf.

It’s all for a great cause. Money raised will be donated to the Oasis of Love Women’s Shelter in Clinton, Tennessee. This not-for-profit 501(c)(3) qualified shelter houses around a dozen women and their children who are seeking a safe transition from an abusive situation so they can build a new life.

Pricing: $120 per person / $50 Golf Rental

Rules: Each team member can buy 4 charity items for their own use in the tournament. Items costs $25 each. All items will be available for purchase via check (payable to “Oasis of Love”) or cash at the golf course prior to the tournament. They are:

  • Mulligan: Re-do on any tee-off except the longest drive and closest to the pin competitions.
  • Yellow Tee Off: Instead of using the regular tee (gold for men, orange for ladies), golfers can use the yellow tee for one hole. Not to be used for the longest drive and closest to the pin competitions.
  • Toss: You can advance your ball from where it stops by tossing it as far as you can to “continue” the shot. Not to be used for the longest drive and closest to the pin competitions.
  • Save-a-Stroke: You can take one stroke off your team’s score.

All these items must be used by the individual player who purchased them. They cannot be traded or given to other team members.

Donations: Additional donations may be made via cash or check (payable to “Oasis of Love”). All donations will be matched by System Improvements.

Sign up for the Annual TapRooT® Golf Tournament by clicking here!

Root Cause Analysis Training in Mexico – Monterrey TapRooT® Course Photos

Posted: March 26th, 2014 in Courses, Pictures

TapRooT® Instructor Marco Flores sent over these photos from our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training course held in Monterrey, Mexico on March 3-7, 2014. Interested in attending a TapRooT® Root Cause Analysis course in Mexico? Our next one is a 2-Day TapRoT® Incident Investigation & Root Cause Analysis course located in Mexico City, held June 16-17, 2014. Click here to learn more or register today!

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Weekly Wisdom for Root Cause Analysis and Quality Improvement

Posted: March 25th, 2014 in Wisdom Quote

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“The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business.”
- Subir Chowdhury

Monday Accident & Lessons Learned: NTSB Reveals Root Causes of Sissonville Pipeline Failure

Posted: March 24th, 2014 in Accidents, Current Events, Investigations

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OH&S Occupational Health and Safety Online reports:

“The National Transportation Safety Board listed two related factors as the probable causes of the natural gas pipeline rupture on Dec. 11, 2012, in Sissonville, W.Va. NTSB posted its accident report in the case March 10 and included in it one recommendation to the federal Pipeline and Hazardous Materials Safety Administration and three recommendations to Columbia Gas Transmission Corporation, which owns and operates the pipeline.”

See the rest of the article here:

NTSB Finds Undetected Corrosion in Sissonville Pipeline Failure http://ohsonline.com/articles/2014/03/11/ntsb-finds-undetected-corrosion-in-sissonville-pipeline-failure.aspx?admgarea=news

View NTSB’s  full accident report here:

Pipeline Accident Report Enbridge Incorporated Hazardous Liquid Pipeline Rupture and Release https://www.ntsb.gov/investigations/summary/PAR1201.html

 

Do you think the NTSB conducted a thorough investigation? Do their corrective actions put the proper safeguards in place?

Share your opinions in the comments below: Photo courtesy of OHSonline.com

Root Cause Analysis & Incident Investigation Training in Colombia

Posted: March 24th, 2014 in Courses, Pictures

Course Planner Diana Munevar sent us these photos from our 2-Day Incident Investigation & Root Cause Analysis course in Colombia, taught by Piedad Colmenares.

Interested in a South America course? Contact Diana at tps.certified.training@gmail.com.

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Friday Joke: Bike Safety

Posted: March 21st, 2014 in Jokes, Pictures

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Root Cause Analysis Team Leader Training in Edmonton, Alberta, Canada – Course Photos

Posted: March 20th, 2014 in Courses, Pictures

Here are a few photos of Kevin Mc Manus, teaching our 5-Day TapRooT® Root Cause Analysis Team Leader Training February 24-28 in Edmonton, Alberta, Canada with Chris Vallee and Darryl Braaten.

 

Click here to learn more about our  5-Day TapRooT® Root Cause Analysis Team Leader Training.IMG_3228

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