Author Archives: Megan Craig

Weekly Wisdom for Root Cause Analysis, Quality, & HSE

Posted: July 28th, 2014 in Wisdom Quote

Lawson

 

“Quality is the degree of excellence with which a product or service fulfills its intended purpose.”

- Edward Lawson

Root Cause Analysis Training in Kentucky – Course Photo

Posted: July 25th, 2014 in Courses, Pictures

Ralph Blessing shared this photo of our July 22-23, 2014 class hard at work in Bowling Green, Kentucky. Thanks, all, for a great course!

20140722_100705

Click here to contact us and learn more about bringing TapRooT® Training to your facility.

Root Cause Analysis Tips: 2014 Global TapRooT® Summit Best Practices (Arizona Public Service)

Posted: July 24th, 2014 in Summit, Video

Teresa Berry of Arizona Public Service shared her TapRooT® best practice with us at the 2014 Global TapRooT® Summit, during our Users Share Best Practices session. Watch her video below to learn how she fixed her company’s poorly written reports by finding the root cause of the bad writing:

If you’re at work and don’t have time to watch the video, here’s her tip:

I’m Teresa Berry. I’m from Arizona Public Service and we’ve been using TapRooT® for probably three or three and a half years now on the process side of our industry and what we’ve found is that every now and then we’ll come up with a report that is not written very well. It doesn’t have facts to back up the root causes that were chosen. That is a symptom of a much bigger problem. The problem we found, that we had to go fix, is that people were not using all of the processes that we’re taught to use in TapRooT®; “the rules,” I call them when I teach. These are your rules. You must use the process as it’s laid out or it doesn’t work as well as you’d hoped. And along with that there are also assumptions. Make sure you turn those assumptions into questions so that you know you’ve got to go and answer that question. It’s not a fact until you prove that it’s a fact.

Want to learn more about our 2015 TapRooT® Summit in Las Vegas?

Click here: http://www.taproot.com/taproot-summit

Weekly Wisdom for Quality, HSE, and Root Cause Analysis

Posted: July 21st, 2014 in Wisdom Quote

Goss

 

“Production is not production without quality.”

- Bill Goss

Root Cause Analysis Tips: 2014 Global TapRooT® Summit Best Practices (Encana Oil & Gas)

Posted: July 17th, 2014 in Summit, Video

Devin Johnston of Encana Oil & Gas shared his TapRooT® best practice with us at the 2014 Global TapRooT® Summit, during our Users Share Best Practices session. Watch his video below to learn how he streamlined the way his facility performed TapRooT® investigations to make each one more efficient than ever:

If you’re at work and don’t have time to watch the video, here’s his tip:

Hi I’m Devin Johnston, with Encana Oil & Gas, from Denver, Colorado. One of the issues with had with TapRooT® is when we would have an incident we would want everyone to be involved. … Everyone would come in the room, we’d lock the doors, we’d run through the whole TapRooT® process, and bang it all out. At the end of the day, everyone was so tired of going through the process and arguing on each little point, that the corrective action part of it at the end was just, they’d take whatever. You’d give them a corrective action and they’d take it, and they weren’t always quality corrective actions. So the thing we fixed at our company is that we made it a more iterate process where we would investigate it, have SnapCharT®s built out already before we went into that meeting, then we selected who actually attended that meeting. If it was contractors, we made sure it wasn’t the whole EHS team, just the guys that things happened to out there. We’d pick the people that were in the investigation at the end to make it simpler, to come to an agreement better, and to improve our process on how we did those TapRooT®s.

Want to learn more about our 2015 TapRooT® Summit in Las Vegas?

Click here: http://www.taproot.com/taproot-summit

Root Cause Analysis Training in the UK – Onsite Course Photos

Posted: July 16th, 2014 in Courses, Pictures

Thanks to Mhorvan Sherret, the TapRooT® Instructor who sent over these photos from a great course he taught in Warwick England June 12-18, 2014. Enjoy!

image

image

image

image

Contact us for more info on bringing world-class root cause analysis training to your facility.

Root Cause Analysis Training in France – Onsite Course Photos

Posted: July 14th, 2014 in Courses, Pictures

We held a great onsite course in Paris, France on June 10-11, 2014. Here are a few photos.

DSC03851

DSC03852

DSC03854

DSC03855

Contact us for more info on bringing world-class root cause analysis training to your facility.

Weekly Wisdom for Root Cause Analysis and Incident Investigation

Posted: July 14th, 2014 in Wisdom Quote

NewImage

 

“I suppose it is tempting, if the only tool you have is a hammer; to treat everything as if it were a nail.”

-Abraham Maslow

Root Cause Analysis Training in Egypt – Onsite Course Photos

Posted: July 11th, 2014 in Courses, Pictures

Thanks, TapRooT® Instructor Harry Thorburn, for these photos and a great onsite TapRooT® Course in Egypt held July 5-10, 2014! DSC03896 DSC03898 DSC03899 DSC03902 DSC03903 DSC03910DSC03882   Contact us for more info on bringing world-class root cause analysis training to your facility.

Root Cause Analysis Tips: 2014 Global TapRooT® Summit Best Practices (US Army Medical Command)

Posted: July 10th, 2014 in Summit, Video

Dana Rocha of US Army Medical Command shared her TapRooT® best practice with us at the 2014 Global TapRooT® Summit, during out Users Share Best Practices session. Watch her video below to learn how she has tailored her TapRooT® investigations so that they are the absolute most thorough they can be:

If you’re at work and don’t have time to watch the video, here’s her tip:

Hello, my name is Dana Rocha, I work for US Army Medical Command. With the help of the navy and the air force we in the army have put together a couple of different documents for people who haven’t been through the training to prepare them for facilitating an RCA as well as sitting on a RCA team. And what we did is we put together a couple of documents for “just in time training” for TapRooT® to help them facilitate and what your roles and responsibilities are on the team. We also put together an RCA trifold and what this is, is a root cause analysis for what event you’re looking at whether its an adverse outcome or sentinel event, near misses or you’re looking at something proactively. It doesn’t matter what you’re looking at, so we use it in different realms. We also put together some checklists. When you do your SnapCharT®, have you considered this? Have you considered that? Check the dates, check the times. Talk to people, and things like that and we found this to be very helpful. And we have done checklists for certain types of events that we find occur more frequently than others. When I say this, don’t freak, but wrong site surgeries do occur, we have retained foreign objects, all kinds of things that do happen, unanticipated deaths, so certain types of events we put together the most common things and asking the questions to make sure that we do a real thorough job when we do the analysis and the investigation so we found that to be very helpful.

Want to learn more about our 2015 TapRooT® Summit in Las Vegas?

Click here: http://www.taproot.com/taproot-summit

Root Cause Analysis Training in Kazakhstan – Onsite Course Photos

Posted: July 10th, 2014 in Courses, Pictures

TapRooT® Instructor Harry Thorburn sent over these photos from our recent onsite TapRooT® training course in Kazakhstan. Enjoy!

photo

photo

photo

photo copy

photo

Want to learn our world-class root cause analysis system in the convenience of your own facility? Contact us for more information on on-site courses by clicking here.

Root Cause Analysis Training in Chile – Onsite Course Photos

Posted: July 9th, 2014 in Courses, Pictures

Thanks, TapRooT® instructor Piedad Colmenares, for these great photos of our June 2-6, 2014 onsite course in Punta Arenas, Chile!

ENAP- Punta Arenas - Chile, 5 June 2014.

ENAP- Punta Arenas - Chile, 3 June 2014.

ENAP- Punta Arenas - Chile, 6 June 2014.

Contact us for more info on bringing world-class root cause analysis training to your facility.

Weekly Wisdom for Quality and Root Cause Analysis

Posted: July 8th, 2014 in Wisdom Quote

Cummings

“In archery, you win by aiming at the bull’s-eye not by merely aiming to hit the target.”

- Kimo Cummings

Root Cause Analysis Training in Vancouver – Course Photos

Posted: July 7th, 2014 in Courses, Pictures

TapRooT® Instructor Ken Reed shared these photos of our June 17-18, 2014 course in Vancouver, BC, Canada. Enjoy!

Untitled5

Untitled4

Untitled3

Untitled1

Untitled

Click here to learn more about our root cause analysis training around the world.

Root Cause Analysis Training in Romania – Onsite Course Photos

Posted: July 4th, 2014 in Courses, Pictures

TapRooT® Instructor Harry Thorburn shared these photos from our onsite course held June 24-26, 2014 in Romania. Enjoy!

DSC03918

DSC03923

DSC03916

Click here to contact us and learn more about bringing our world-class investigation training to your facility.

Root Cause Analysis Training in Vermont: Onsite Course Photos

Posted: July 3rd, 2014 in Courses, Pictures

photo

Thanks to Ralph Brickey for this great photo of our onsite 5-Day TapRooT® Root Cause Analysis Team Leader Training in Wilder, Vermont.

If you’d like to learn more about bringing TapRooT® Training to your facility, click here to contact us.

Root Cause Analysis Tips: 2014 Global TapRooT® Summit Best Practices (Tesco Corp)

Posted: July 3rd, 2014 in Summit, Video

At our Users Share Best Practices session at the 2014 Global TapRooT® Summit, Simon Blackwood shared a great tip from his facility. Watch his video below to learn how his company is now “speaking the same language” when it comes to root cause analysis investigations:

Don’t have a minute to watch the video? Here’s his tip:

My name is Simon Blackwood, I work for Tesco Corporation in Houston, Texas and we transferred our terminology of generic causes and root causes over to our compliance report system for HSE and quality incidents so now we’re actually trending for actually all incidents we sill use the TapRooT® software but we have to admit our software is a little bit of work (although in truth it can trend proactively) now we’re getting ahead of the game, we’re using it for project management now but now certainly we’re speaking the same language in our company so it’s been great.

Want to learn more about our 2015 TapRooT® Summit in Las Vegas?

Click here: http://www.taproot.com/taproot-summit

Weekly Wisdom for Quality & Root Cause Analysis

Posted: July 1st, 2014 in Wisdom Quote

Rangarajan

“Critics are critical to the product.” – Raghavendran Rangarajan

Root Cause Analysis Training in Alaska – Train-the-Trainer Course Photos

Posted: July 1st, 2014 in Courses, Pictures

photo

Reb Brickey shared this photo of our newest in-facility TapRooT® trainers in Anchorage, Alaska.

Weekly Wisdom for Root Cause Analysis & HSEQ

Posted: June 24th, 2014 in Wisdom Quote

Lackey

 

“Variables are. Constants aren’t.” – Jeff Lackey

Baby on Board! Welcome to the SI Family.

Posted: June 23rd, 2014 in Meet Our Staff, Pictures

Our new attorney, Katherine, had a beautiful baby girl recently. Mother and baby are well. Welcome to the family, baby Rebecca!

bw-01-DK2A0788

05-DK2A0777

08-DK2A0766

Weekly Wisdom for Health, Safety, Environment, and Quality – HSEQ

Posted: June 17th, 2014 in Wisdom Quote

SteveJobs2

“Be a yardstick of quality. Some people aren’t to an environment where excellence is expected.”

- Steve Jobs

Root Cause Analysis Tips: 2014 Global TapRooT® Summit Best Practices (Chevron Phillips)

Posted: June 12th, 2014 in Root Cause Analysis Tips, Summit, Video

Kenneth Wilburn of Chevron Phillips shared a great best practice at the 2014 Global TapRooT® Summit. Watch his video below, and learn how Kenneth used TapRooT® to reduce injuries at his facility:

If you’re not able to watch the video right now, below is a transcription of his tip:

“Hello my name is Kenneth Wilburn. I work for Chevron Phillips Chemical Company in Port Arthur, Texas. Through the TapRooT® investigation we conducted as a whole company we realized we were lacking in training our short service worker contractors.

A short term contractor is someone who’s worked less than 6 months in our facilities. In Southeast Texas you have your big Exxonmobils, BASF, Duponts, you have thousands of contract workers. You can’t take for granted that these contract workers and have the same work ethic and same safety aspect at every facility, because some facilities are VPP sites, and some are not. what we did, is we recognized this and we took a proactive approach.

Every contractor at our facilities, if they haven’t been working there for six months, they go through a one-on-one training for an hour before they’re allowed to start working at the facility. Then we hand that training off to the safety representative of the contractor and they continue in this program for 90 days. We’ve seen a large reduction in our reportable injuries because of this.”

Want to learn more about our 2015 TapRooT® Summit in Las Vegas?

Click here: http://www.taproot.com/taproot-summit

Connect with Us

Filter News

Search News

Authors

Barb PhillipsBarb Phillips
Editorial Director
Chris ValleeChris Vallee
Human Factors & Six Sigma
Dan VerlindeDan Verlinde
Information Technology
Dave JanneyDave Janney
Safety & Quality
Ed SkompskiEd Skompski
Medical Issues
Ken ReedKen Reed
Equifactor®
Linda UngerLinda Unger
Vice President
Mark ParadiesMark Paradies
Creator of TapRooT®
Megan CraigMegan Craig
Media Specialist
Steve RaycraftSteve Raycraft
Technical Support

Success Stories

Alaska Airlines adopted System Safety and incorporated TapRooT® into the process to find the root causes…

Alaska Airlines

Fortunately, I had just been introduced to a system for incident investigation and root cause analysis…

Enmax Corporation
Contact Us