Author Archives: Megan Craig

Career Development: How to Handle an Unsupportive Boss

Posted: September 16th, 2014 in Career Development, Career Development Tips

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In this column, we share a lot of ideas and tips for building and moving forward in your career. But sometimes management can present obstacles to your success, whether it’s a personality difference, micromanagement, stifling a promotion, or undermining your hard work. Don’t simply live with the negative situation, or quit only to find another imperfect job in the future. Try the following tips to improve your relationship with your boss and empower your career.

Acknowledge Your Role

Rather than blame your boss for the obstacle you’re facing, put aside any emotional bias you may have (SHRM). Don’t gossip about your boss, and try to understand the situation more clearly (Tech Republic). Honestly evaluate your own role in the situation. Do you have unrealistic expectations of your boss? Do your professional skills measure up to the requirements of that promotion? Have you failed to earn the trust of your micromanaging boss? Have you really achieved all the goals of your current role? Do your work achievements reflect well on your boss and team? Think of this as your “HR root cause analysis.” Truly evaluate all the facts about your performance and relationships at work, then devise practical methods for improving these.

Communicate with Your Boss

In our “HR root cause analysis,” one of the corrective actions will almost always include talking with your boss. Difficult though it may be, coming to your boss in a professional manner is the right thing to do and will likely make a positive impression on him or her. When you do, come with a positive outlook with ideas for improvement. Don’t simply come with complaints and no attempts at a solution, which may only make your situation worse.

The best approach is to arrange a performance review meeting with your boss. Make it clear during this meeting that you want to grow professionally, and you’d like to find out what it will take to do so. Ask him or her how you’re meeting and not meeting the goals of your position, and brainstorm action steps to reach those goals. As you receive the criticism, take it with grace and not defensiveness.

If there’s something you need from your boss that you’re not receiving, simply ask for it in a logical manner (Chron) (SHRM). Make it an easy request to grant. For example, instead of simply complaining “You micromanage me too much,” ask if it would help your boss if you provided regular status updates to ease his or her mind.

Make it clear at this meeting that you are committed to your boss’ success as well (Chron).

Develop Your Professional Skills

After you’ve met with your boss, take this feedback to heart. If you’ve received concrete ways in which you can improve, make these your goals and stick to them. Exceed your boss’ expectations and you’ll likely gain his or her trust (Chron).

If your conversation does not go well, there are still options. Take your problem to HR, even if all you need is a second opinion on some aspects of the problem. It always helps to bring in a third party ro evaluate the situation.

If you need additional support, start by building your professional network by pursuing a mentoring and/or networking opportunity (Tech Republic). A mentor can provide a second opinion and unbiased advice on your career. This relationship just may provide the support you need to move forward in your career. Continue to build your network through events, LinkedIn, and pursuing one-on-one meetings with colleagues (Diversity MBA).

Prepare for a future job change and safeguard your interests by building a file that includes your updated resume, certifications, accomplishments, successful projects, and any awards you’ve earned (Diversity MBA). As you move forward within the  company, or if you decide to seek advancement elsewhere, you’ll be ready to put your best foot forward.

TapRooT® Root Cause Analysis Training in South America – Bogota Course Photos

Posted: September 15th, 2014 in Courses, Pictures

On August 21-22, we held a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course in Bogota, Colombia. Course Planner Diana Munevar shared these photos of the Marble Game, SnapCharT® creating, and interviewing during the course. Enjoy!

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Are you interested in learning to find and fix the real root causes of problems in your workplace? Click here to learn more about our South America TapRooT® Courses.

Weekly Wisdom for Root Cause Analysis & Equipment Troubleshooting

Posted: September 15th, 2014 in Wisdom Quote

Immelt

 

“Failures are great learning tools… but they must be kept to a minimum.” – Jeffrey Immelt

Root Cause Analysis Training in South America – Brazil Course Photos

Posted: September 11th, 2014 in Courses, Pictures

Our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Sao Paulo, Brazil held August 4-8, 2014 went fantastically! Thanks to TapRooT® Instructor Boris Risnic for these photos and a great course.

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Click here to learn more about our 5-Day TapRooT® Course.

Root Cause Analysis Tips: 2014 Global TapRooT® Summit Best Practices (Marathon Petroleum)

Posted: September 10th, 2014 in Root Cause Analysis Tips, Summit, Video

Pete Reynolds of Marathon Petroleum Company shared his TapRooT® best practice with us at the 2014 Global TapRooT® Summit, during our Users Share Best Practices session. Watch his video below to learn how he uses peer groups to improve investigations:

If you’re at work and don’t have time to watch the video, here’s his tip:

We have a peer group that is kind of a silo buster. We all get together and talk about the TapRooT® Process and getting the investigation done.

Want to learn more about our 2015 TapRooT® Summit in Las Vegas?

Click here: http://www.taproot.com/taproot-summit

Weekly Wisdom for Root Cause Analysis & Career Development

Posted: September 8th, 2014 in Career Development, Wisdom Quote

Patton

 

“I don’t measure a man’s success by how high he climbs hot how high he bounces when he hits bottom.”

– George S. Patton

Root Cause Analysis Training in Central America – Mexico Course Photos

Posted: September 4th, 2014 in Courses, Pictures

We recently held an onsite TapRooT® course in Villahermosa, Mexico. Our August 6-8 course went great, and we have TapRooT® Instructor Marco Flores to thank for that and for these photos. Enjoy!

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Want to learn how TapRooT® can teach you to find and fix root causes?

Click here for more information on our courses held around the world.

Root Cause Analysis Training in Iceland: Reykjavík Local Attractions

Posted: September 4th, 2014 in Courses, Local Attractions

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Reykjavík is home to beautiful nature, buzzing nightlife, and rich Viking heritage. When you’re in town for the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training October 20-24, 2014, check out the delicious food, attractions, and beautiful scenery that the city has to offer.

Food:

Fjorugardurinn – Viking style decor and meals make this a one-of-a-kind Icelandic experience you won’t soon forget!

Icelandic Fish & Chips – Traditional English-style food with an organic & Icelandic spin.

Gandhi – Indian cuisine using a combination of local ingredients and spices shipped straight from India.

Hereford Steakhouse – Carefully selected cuts of steak, chicken, and pork in an upscale setting.

Laundromat Cafe – A quirky cafe offering breakfast, brunch, and lunch in a casual atmosphere.

 

Attractions:

Nightlife – Reykjavík is famous for its nightlife that has only just begun when the clock strikes midnight.

Whale watching – Join a tour group to see these majestic creatures.

Fishing – Go alone or with a day tour group and enjoy the waters of Iceland.

Hallgrímskirkja – The largest church building in Iceland houses a pipe organ reaching 15 meters tall and weighing 25 tons. It is truly a beautiful sight to see, no matter your religious affiliation.

Rauðhólar – Meaning “red hills,” these beautiful pseudo craters are located about 6 miles from town, but are worth the trip for their beauty.

Tjörnin – “The pond” in Icelandic, this small lake is located in the city center and is perfect for strolling or just relaxing after a long week of learning TapRooT®.

 

Click here to learn more about our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training October 20-24, 2014 in Reykjavík, Iceland.

 

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Career Development: 5 Ways to Use LinkedIn & Maximize Your Job Search

Posted: September 2nd, 2014 in Career Development, Career Development Tips

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Rebekah Campbell, CEO of tech start-up Posse, does all her recruiting through LinkedIn, she says in her recent New York Times article. Why? LinkedIn’s new Recruiter service helps her search for the perfect candidates based on any and all aspects of an individual’s profile. This means your next prospective employer is looking for you based on elements like location, previous and current job titles, previous employers, university attended, current job length, and so much more.

With the knowledge that you could receive your next job offer through Linkedin, here are a few tips to make your presence even more dynamic on the platform.

- Write an extensive profile, using strong searchable terms. Ask yourself what you would type in to find someone like you and add those keywords, suggests Ted Prodromou, author of a book on using LinkedIn (NY Times).

- Add a professional-looking photo. This way, recruiters can pin a face to your name and you’ll be 11 times more likely to have your profile seen (Forbes).

- Update your headline, otherwise the default will be your job title. If you have a strong headline full of searchable keywords, your next employer will have an easier time finding you and you’ll stand out from the crowd (Forbes).

- Join interest groups (NY Times) – Search for terms related to your industry, and you can not only connect with like-minded individuals but with potential employers. Don’t know where to start? Join our TapRooT® Group – it’s chock full of fantastic root cause analysis professionals from around the globe. Join our network here.

- Join discussions (NY Times)- When you contribute to online discussions in a meaningful way, you build up others’ view of your expertise. In addition to learning and sharing your knowledge, you may meet an employer who’s impressed by your knowledge and wants to work together. Join our TapRooT® discussion group for conversations regarding current events and other investigation topics. Join a discussion here.

Don’t let your LinkedIn profile become a static online resume. Build it up with these foundational aspects, and make sure you check your account weekly to answer messages, engage in group discussion, and reply to any job opportunities that come your way!

 

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Weekly Wisdom for Career Development and Root Cause Analysis

Posted: September 1st, 2014 in Wisdom Quote

Dhariwal

 

“Drive out fear, work with zest. Be a pioneer, deliver the best!”

– Prateek Dharwal

Root Cause Analysis Training in South America – Lima Onsite Course Photos

Posted: August 28th, 2014 in Courses, Pictures

Our onsite course in Lima, Peru held August 5-6, 2014 was a great success! Thanks to TapRooT® Instructor Piedad Colmenares for these photos and for teaching a great course.

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Want to learn more about how you can bring world-class root cause analysis training to your facility?
Click here to contact us for more information about our onsite courses.

Root Cause Analysis Training in Connecticut – Hartford’s Local Attractions

Posted: August 28th, 2014 in Courses, Local Attractions

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Hartford, Connecticut, in addition to hosting our October 1-2, 2014 TapRooT® Incident Investigation & Root Cause Analysis Training, is home to a rich historical heritage. Authors Mark Twain and Harriet Beecher Stowe hail from this city, as does the country’s first public art museum and oldest newspaper. While you’re attending the course, take some time in the evening to enjoy the food and fun Hartford has to offer.

Food

Salute – Enjoy a classy atmosphere and delicious Italian food. Make sure you get a reservation!

Max Downtown – Seafood, steak, and an excellent wine list will make your dinner at Max comfortable and exquisite.

Firebox – Don’t let the small menu fool you: Firebox’s farm-to-table philosophy brings local charm and amazing quality to dishes like Cast Iron Duck and Black Pearl Salmon.

Chowder Pot IV – Enjoy some inexpensive local chowder and seafood at this unexpected hole-in-the-wall joint.

Black Eyed Sally’s – Get a taste of the South up north with ribs, pulled pork, jambalaya, and blackened catfish.

Woody’s – Kick back and relax with burgers, fries, and their signature all-beef hot dogs with unique toppings like bbq pork, bacon, or cheese.

 

Attractions

Mark Twain House – Tour the home in which Mark Twain (Samuel Clements) lived while writing some of his most famous works, along with a museum outlining his life.

Harriet Beecher Stowe Center – See the home of the writer of Uncle Tom’s Cabin, along with a museum celebrating her contributions to equality in America.

Connecticut State Capitol – Join a free, guided tour of the beautiful and historic capitol building of Connecticut.

Cathedral of St. Joseph – No matter your religious affiliation, you’ll be in awe of the gorgeous stained glass windows in this centuries-old cathedral.

Wadsworth Atheneum Museum of Art – Enjoy exhibits of contemporary art or baroque at the first public art museum in the United States.

 

Haven’t registered yet? Want to learn to find and fix the real root causes of problems in your workplace? Click here to learn more about our 2-Day course.

 

Root Cause Analysis Tips – Doing Better Investigations (Part 2)

Posted: August 27th, 2014 in Root Cause Analysis Tips, Video

Last week we discussed how to improve your investigation by preparing well. This week we’ll dive into evidence collection.

So now you are ready to start your investigation. The best thing you can do to have a good investigation is to have a really good SnapCharT®. Most of the time you spend in an investigation is spent collecting evidence and putting it on your chart.

We teach several evidence collection techniques in our courses….

The 3 P’s and the R:
• People
• Plant
• Paper
• Recordings

Interviewing (TapRooT® book, Chapter 3)

Optional techniques:
• Equifactor® (for equipment problems) – TapRooT® book, Chapter 9
• Change Analysis (what has changed or what is different) TapRooT® book, Chapter 11
• CHAP (critical human action profile) TapRooT® book, Chapter 12

Trust me, if you have a good comprehensive SnapCharT® your analysis will be easy and you will find all the root causes. Without that, you will miss something, your corrective actions will be lacking, and your incidents will recur.

Once you have your chart complete, your causal factors identified, and have completed your root cause analysis, it is time for the output of your investigation – corrective actions. Don’t forget our SMARTER technique and use the Corrective Action Helper® for good ideas. Safeguards Analysis is also a great tool for developing corrective actions.

I could go on all day about this, but the key thing I want to bring out here is you MUST have a good SnapCharT®. If you focus on that the rest should fall into place nicely.

Click here to view Part 1.

TapRooT® Around the World: Europe, India, and Africa

Posted: August 27th, 2014 in Courses

Europe

 

Click any of the dates & locations to learn more about the course and its details.

2-Day TapRooT® Incident Investigation and Root Cause Analysis Course

Stavanger, Norway September 2-3, 2014

Aberdeen, Scotland | September 16-17, 2014

Johannesburg, South Africa | September 4-5, 2014

 

3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Analysis Course

Stavanger, Norway | September 2-4, 2014

Aberdeen, Scotland | September 16-18 2014

 

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Manchester, England | September 29-October 3, 2014

Root Cause Analysis Training in South America – Chile Course Photos

Posted: August 25th, 2014 in Courses, Pictures

We held an on-site course in Santiago, Chile on July 30-31, 2014, with Piedad Colmenares as the TapRooT® Instructor. She sent us these photos of the class. Enjoy!

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Interested in bringing root cause analysis training to your facility?

Click here to contact us for more information about our onsite training.

Weekly Wisdom for Process Quality & Root Cause Analysis

Posted: August 25th, 2014 in Wisdom Quote

Krumm

 

“There is more than one way to skin a cat – but it matters to the cat.”

– Doug Krumm

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