Author Archives: Steve Raycraft

Technically Speaking – TapRooT® Support at the 2016 Summit

Posted: July 21st, 2016 in Summit, Technical Support, Technically Speaking

Hello TapRooT® users! It’s the TapRooT® Tech Guy here letting you know that we will have several members of our team available during both the Pre-Summit and the Summit which is August 1st – 5th, 2016 in San Antonio, TX. We will be located right outside the Navarro Ballroom on the Ballroom Level.

Navarro Location

Come over to our desk and say hello. We will be glad to answer your TapRooT® software questions. If you haven’t yet registered for the 2016 TapRooT® Global Summit, you can register here. We look forward to meeting you!

Technically Speaking is a weekly series that highlights our TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – June Customer Satisfaction Survey Prize Winner

Posted: July 13th, 2016 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.

Everyone, congratulate Kim Taylor from WILLBROS Canada as the polo shirt winner for the month of June!

Technically Speaking – TapRooT® VI Toggles

Posted: June 23rd, 2016 in Software, Software Updates, Technical Support, Technically Speaking, Video, Video Depot

This week I ‘d like to introduce you to the new toggle system found in the TapRooT® VI software. The toggle system allows you to customize your preferences on how you use the software including:

-Performing a BASIC investigation (for minor incidents) or a MAJOR investigation (for more complex incidents)
-Using the Root Cause Tree® as a QUESTION view or using the classic TREE view.
-Creating Corrective Actions using a SIMPLE method or a SMARTER form.

Watch the video to see how these features make TapRooT® VI a completely flexible, customizable software solution.

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Using Safeguards Analysis to Find Root Causes

Posted: June 17th, 2016 in RCA Tip Videos, Summit, Summit Videos, Video Depot

Here is a great best practice tip from TapRooT® User, Jeff Linstedt from our last Global Summit.

https://vimeo.com/157205462

Come to the 2016 Global TapRooT® Summit and learn to solve your most pressing issues!

Technically Speaking – Expanded Support Hours & New Support Number

Posted: May 26th, 2016 in Software, Software Updates, Technical Support, Technically Speaking

To prepare for the upcoming launch of our new Version VI software, we are expanding our Technical Support Hours starting on June 1, 2016. Our new hours are 7:00am to 6:00pm Eastern Standard Time. Additionally, we are implementing a direct line for Technical Support. The new direct Technical Support number is 865-357-0080. If you would like, you can print the image below and post it near your desk for easy reference to our new phone number.

Support Hours

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Help Desk Humor

Posted: April 28th, 2016 in Software, Technical Support, Technically Speaking

HELP DESK. Two words that can instill fear in anyone. Take a look at the video below and see if you can relate.

What comes to mind after that video? Do you get a recollection of similar incidents with your own Help Desk? You would rather just sit at your desk and not work than have to call the help desk. Is this due to past negative experiences with the Help Desk or just a fear of being given a solution you could have figured out yourself? Regardless of the reason, calling the help desk is often a dreaded task. Let’s take a look at two ways your local IT department can help you feel more empowered when a call to the Help Desk is required:

1. Human Engineering – Do you find that you and your colleagues constantly hit the wrong button and cause unexpected behavior when using a particular application?  That sounds like a design flaw. Updating that software in a way that prevents those accidental clicks can greatly reduce the number of calls to the local IT department.

2. Improved Training Programs – Not all of us are computer experts. We struggle with the basics at times even when the computer works properly. However, one area that is often overlooked in training is what do to if something goes wrong. Often times more than a reboot of your computer is required to resolve an issue. An improved training program including resolutions for common issues can greatly empower the user and ensure that when they contact the Help Desk, it’s due to a less common or possibly more significant issue on the machine.

3. Improved Procedure Documentation – How many times have you tried to follow instructions for a software program only to come across a window or message not documented in the procedure? It can be very frustrating and often set the mood of a call to the Help Desk. What if procedures were properly documented to include all the steps and prompts the user will experience while completing the procedure? Or better yet, what if your IT department made a video of the procedure that you can watch and pause as your complete the same procedure yourself? Videos are great training tools and eliminate possible ambiguities in a written procedure.

These are only a couple ways to help take away some of the fears you may have when calling your Help Desk. I encourage you to share this article with your local Help Desk and let them know if you need assistance in training or documentation relation to your computer. Conversely, if you have an awesome Help Desk, let them know that you appreciate their assistance whenever you have a computer issue!

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Customer Satisfaction Survey Prize Winner

Posted: April 7th, 2016 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The initial feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.

Everyone, congratulate Jeff Carter from Tucson Electric Power as the polo shirt winner for the month of March!

Technically Speaking – How To Upgrade Your TapRooT® Software

Posted: March 10th, 2016 in Software, Technical Support, Technically Speaking, Video Depot

This week I ‘d like to walk you through the steps to upgrade your existing TapRooT® software to the latest version which is Version 5.3.2.

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Backing up a TapRooT® Database

Posted: February 4th, 2016 in Software, Technical Support, Technically Speaking, Video Depot

This week I ‘d like to discuss the steps to backup your TapRooT® database. This is great to know should you need to move your software to a new machine and want to retain your data.

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Importing a SnapCharT®

Posted: January 14th, 2016 in Software, Technical Support, Technically Speaking, Video Depot

You’ve received a SnapCharT® from your colleague and you now need to get into your TapRooT® software, but you are not sure how to do that. Behold! The video below will walk you through the steps to import the SnapCharT® into your system.

Click here to view the process for exporting a SnapCharT® into your TapRooT® software.

 

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Exporting a SnapCharT®

Posted: January 13th, 2016 in Software, Technical Support, Technically Speaking, Video Depot

We would like to welcome you to our new Technical Support series for 2016, Technically Speaking. This weekly series will highlight various aspects of our Version 5 software, introduce you to the upcoming TapRooT® VI release and even include a little Help Desk humor from time to time. We’ll start off this series with a look at how to export a SnapCharT® out of your TapRooT® Version 5 software.

Click here to view the process for importing a SnapCharT® into your TapRooT® software.

 

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.
Remember, just because it’s technical, doesn’t mean it has to be complicated!

TapRooT® Global Summit: Digging Deeper into Human Engineering and Work Direction

Posted: June 4th, 2015 in Summit Videos, Video Depot

System Improvements instructor Dave Janney gives attendees insight into Human Engineering and Work Direction issues.

TapRooT® Global Summit: Summit Day One Highlights

Posted: June 4th, 2015 in Summit Videos, Video Depot

Take a look at a few of the highlights from day one of the 2015 TapRooT® Summit.

Summit Day One from TapRooT® Root Cause Analysis on Vimeo.

2015 Global TapRooT® Summit After Hours: The Mob Museum

Posted: March 10th, 2015 in Summit

Have you registered for the 2015 Global TapRooT® Summit, June 1 – 5, 2015 in Las Vegas Nevada? This column is to help you plan for some fun things to do after hours.

Las Vegas is known for many things such as neon lights, great shows and of course casinos. I wanted to take a step away from the hustle and bustle of the strip and I was told by a local individual that I should check out the Mob Museum. I’ll admit, I’ve never been a big fan of mob movies, but that suggestion piqued my interest and I thought I’d check it out and it was worth the short taxi ride away from the Vegas strip.

Mob Museum Museum 4

The building housing the Mob Museum was completed in 1933 and originally was the site of the new Las Vegas Post Office and Federal Courthouse. It is considered a historically significant building and is included on both the Nevada and National Registers of Historical Places. As I walked into the building, there was something about it that felt special. The museum is spread over three floors and includes the actual courtroom where the seventh hearing of the U.S. Senate Special Committee to Investigate Organized Crime in Interstate Commerce, was held on November 15, 1950. Along with information regarding these historic hearings, you will find history about many notorious criminals including Al Capone and Charles “Lucky” Luciano. One artifact I particularly enjoyed seeing was the wall from the St. Valentine’s Day massacre where five members of the North Side Gang were shot and killed. The event itself, is sad, but I appreciated seeing a piece of mob history in person.

Exhibits in the museum include a mock lineup room where you can have your picture taken holding up an identification placard, a case containing various types of mob weapons and the actual chair where a mob member was sitting when he was killed. Most information is posted using cards on the wall as you would expect, but there are also several interactive displays as well including a replica Tommy gun simulating the kick you feel when shooting the gun. Come wearing comfortable shoes as you will be standing and walking a good amount traversing the museum.

Valentines Day Wall Museum 2

The museum also includes numerous short video presentations giving you deeper insight to the history of the mob and those that worked to stop the violence across the country. Each video is only a few minutes long, but they give you a quick respite from reading all the placards detailing various aspects of mob history. One video I really enjoyed detailed the process to become a member of a mob family. I didn’t realize all that was required to become a member.

As I was walking through the museum, I came to sign indicating graphic material ahead. Continuing on, I found this section contained actual crime scene photographs. Even though the images were in black and white, I found the brutality of the crimes amazing and disturbing at the same time. It appears at times, it wasn’t enough to kill the person with a single bullet, but rather multiple bullets. Should the attacker get close enough, the killings would be extremely brutal with multiple stab wounds and deep lacerations all over the body.

Museum 3 Mob Flamingo

The Mob Museum may not be right on the strip, but it’s well worth the 15 minute taxi ride to see a piece of American history and one aspect that helped Las Vegas become the city it is today.  The Mob Museum is open daily from 10:00 a.m. to 7:00 p.m. and tickets can be purchased here.

And if you haven’t registered to the Summit yet, go here.

 

TapRooT® System Software Version 5.2.1 Single User Release Notes

Posted: February 6th, 2013 in Software Updates

The TapRooT® Technical Support team is excited to announce our new Version 5.2.1 of the TapRooT® System Software.  We’ve heard from you and have implemented many new features you’ve suggested.

Here is a list of the enhancements made in this release:

  • New Windows 8 support.
  • New Required fields clearly identified and verified prior to saving the investigation.
  • New Existing TapRooT® database is backed up prior to software upgrade.
  • New Investigation import verifies the investigation to be imported was created with the same version of the TapRooT® software.
  • Improved software scroll navigation.
  • Custom Details fields expand automatically when a large amount of text is entered.
  • Corrective Action Editor allows you to assign departments and individuals to specific steps of the Corrective Action process (Implementation, Verification, Validation).
  • Root Cause Tree Analysis comments appear to the left of the name.
  • SnapCharT® window adjusts to display objects after being previously minimized.
  • Enhanced password encryption.
  • Updated Corrective Action Helper links.
  • Improved Excel export functionality.
  • Improved Location and Classification management.
  • Start menu shortcut renamed.
  • Minimized the number of pop-up windows required to save documents.
  • New Locations and Classifications added if none exist prior to upgrade.
  • New Ability to easily import sample cases.

TapRooT® Single Users can download the software from http://www.taproot.com/ts5download.

You will use the same username and password you used to initially download the software.

If you no longer have this information, you can email support@taproot.com to obtain it.

Don’t have the TapRooT® software yet? Click here to learn more.

What’s New in TapRooT® Version 5.2.0: Left Menu

Posted: December 10th, 2012 in Software Updates, Technical Support

We just released our new 5.2.0 software and the left-side menu has been overhauled into a more intuitive, easier to use interface as shown below:

To help you get better acquainted with this new interface I’d like to provide you a breakout of each menu item and any sub-menus items that may be available.

Home

My Investigations/Audits

  • Create New
    • Investigation
    • Audit
  •  Open Recent
  • Import

Search & Trend

  • Search All
  • Investigation/Audit List
  • Corrective Action List
  • Root Cause Distribution
  • New Export Data to Excel
  • New Top 10 Root Causes
  • New Count of Investigations
  • New Cost of Investigations
  • New Pareto Chart
  • New Process Behavior Chart  

Techniques

  • Manage Documents
  • Open Recent
  • Create New
    • SnapCharT®
    • Root Cause Tree®
    • Equifactor®
    • Change Analysis
    • CHAP
    • Safeguards
    • Corrective Action

Help

  • Table of Contents
  • TapRooT® Website
  • About TapRooT®
Admin
  • Database Backup/Restore
  • User Management
    • Users
    • Reports
  • System Lists
    • New Attachment Folders
    • Classifications
    • Departments
    • Equipment
    • Locations
    • Custom Details Fields
  • System Setup
    • Authentication
    • Numbering Scheme
    • E-Signature Confirmations
  • Email
    • Email Setup
    • Email Test
    • Email Notification
  • Optional Techniques
  • Edit Equifactor®
    • Performance Factor Groups
    • Change Analysis Headings
  • System Reports

Log Out

There you have it: A quick look at the new interface of TapRooT® Software Version 5.2.0.

If you have any questions, feel free to drop us a line at support@taproot.com or by calling us at 865-539-2139

TapRooT® Software Version 5.2 Release Notes

Posted: November 30th, 2012 in Software Updates, TapRooT, Technical Support

We are excited to announce the release of the TapRooT® Version 5.2.0.0 Single User and Web Enterprise software.  This new version of the TapRooT® software introduces a number of enhancements to help you become more efficient using the software.  Below you see a screenshot of the updated interface and a list of software features and enhancements.

 

Investigation Editor

  • Buttons moved to top of window for easier navigation
  • Locations/Classifications
    • New Search function
    • Improved User Interface.
  • Enhanced Custom Details fields.
  • New Attachments section
    • Custom Attachment folders.
    • Drag and Drop attachments between folders.
    • Easily view all attachments.
  • Team Member Section Improved
    • Team Member permissions can be set to Full Access or View Only.
    • New Team Member search function added.
  • Added “Estimated Cost’ field for Trending purposes.
  • New Required fields identified by asterisk.
  • Enhanced Help Menu navigation.

Navigation

  • New Left Menu
    • Reorganized for easier navigation.
    • Dynamic menu based on the user’s permissions.
  • New Unique Home and Exit buttons.
  • New  TapRooT® logo links to the Home page.
  • New Double click on Investigation to open.
  • Sub-menu items expand dynamically.

NEW Search & Trend

  • New Pareto Charts
  • New Top 10 Root Causes
  • New Process Behavior Chart
  • New Export Data to Excel
  • New Count of Investigations
  • New Cost of Investigations
Import Investigations/Audits
  • New Sample cases added to drop down list.
  • Enhanced navigation.
Corrective Action Responsible Person
  • Improved user interface.
  • Search capability added.
Software Administration
  • User authorization menu removed.
  • Simplified User permission configuration.
 Additional Enhancements
  • Additional support for Foreign Language Operating Systems and Languages.
  • The ‘<‘ character can be used when creating system hierarchies.
  • Improved encryption.

5.1.5.4 Hotfix is released!

Posted: July 19th, 2012 in Software Updates

The TapRooT® Technical Support team is happy to announce the release of the Version 5.1.5.4 Hotfix for the Single User and Web Enterprise Software.   This release includes the following updates:

  • The SnapChartT® Date/Time box accepts values between 12:00 and 12:59 AM when the software is configured in 12 hour mode.
  • Near Root Causes with Corrective Actions assigned to them are now appearing on the Investigation Report and Corrective Action Report.
  • After chart has been saved, the date field appears on the SnapCharT® objects.
  • UserImport.xls correctly imports user First Name and Last Name fields.
  • Corrective Actions are now showing up on the Corrective Action Summary By Causal Factor Report when there is no Corrective Action Number set.
  • There is no Javascript error when opening Root Cause Trees.

TapRooT® Single Users can download the software from http://www.taproot.com/ts5download You will use the same username and password you used to initially download the software.

**NOTE** If you no longer have that information, you can email support@taproot.com to obtain the necessary login credentials.

TapRooT® Enterprise users can email support@taproot.com for software update instructions.

 

How to Export/Import Your Investigations

Posted: October 26th, 2011 in Root Cause Analysis Tips

Collaboration on an incident investigation can be simplified by knowing how to export your investigation and import it into another machine.  This allows team members to continue to work the investigation without having to recreate data.  It also aids in the creation of a single unified investigation to present to management.

Let’s look at how this is done in the TapRooT® software:

Exporting the Investigation

Starting from your Quick Launch Menu (Main Screen), select the investigation you wish to export and press the [OPEN] button which takes you to the 7 step process screen.

From here, select the [Open Investigation Info] button to enter the investigation editor.

On the bottom right side of the window, press the [Export] button to initiate the export process.

Name the file, select where you want it saved, and press the [SAVE] button to export your investigation.

**All TapRooT Investigations are stored as XML files with a .tx5 extension.

Importing the Investigation

To import an investigation, select Activities-ImportAudit/Investigation from the left side menu to bring up the Import Investigation/Audit File window.

Press the [Browse] button and navigate to the location of the investigation you are importing, highlight the file and press [Open] and then [OK] to complete the process. You will receive a dialog box that indicates the investigation has imported successfully.

TapRooT® Technical Tip – Windows 7 TapRooT® Software Installation

Posted: September 28th, 2011 in Root Cause Analysis Tips

Many of you have asked us if the TapRooT® software will work in Windows 7.  The answer is yes!  Our Version 5 software is officially supported in Windows 7.  This week I want to walk you through the steps required to install the TapRooT® software on a Windows 7 machine.

In order to install in Windows 7, the first thing you need to do is disable the User Account Control(UAC) prior to installation.  The steps to do this are listed below:

Disabling User Account Control (UAC)

Step 1
Go to the Start Orb and in the search box type ‘msconfig’ and press [Enter] on your keyboard. When the window comes up select the ‘Tools’ tab.

Step 2
Select Change UAC Settings and press [Launch] to open the User Account Control Settings screen.

Step 3
Move the slider to the bottom and press [OK].  Press [OK] again to close the MSCONFIG window.

Step 4
Restart your machine to finalize this change. Once your machine has been restarted, you are ready to proceed.

 

Software Installation

Step 1
To begin the software installation, double click on the TSS icon located in the folder where it was saved. 
The installer will extract the files to a temporary location and begin the installation process.
 

Step 2
After the TapRooT® files have installed, you are presented with a dialog box asking for the serial number you were provided when the software was purchased.

Enter the serial number and press [OK] to continue to the database portion of the software installation.

Step 3
During this part of the installation you are presented with several dialog boxes like the one shown below:

Follow the instructions on each screen to proceed through the installation

**NOTE** DO NOT close any windows until the TapRooT® software opens.  Once the software is completely installed, the TapRooT® application will open and you are ready to start your investigation.

If you are unable to successfully install the TapRooT® software, please send us an email or call Technical Support at 865-539-2139.

TapRooT® Technical Tip – Three Ways TapRooT® System Software Saves You Time

Posted: September 7th, 2011 in Root Cause Analysis Tips, Technical Support

When you attend one of the TapRooT® courses, your instructor introduces you to the 7-step TapRooT® systematic process for finding the real root causes of problems so you can solve them once and for all.  During your training, your instructor will also introduce you to our TapRooT® System software as a tool to facilitate the investigation or audit and determine what corrective actions need to be implemented.  I’d like to discuss three areas where the use of the TapRooT® software saves you time: Centralization of data, Email Notifications, and the Copy/Paste Feature.

1. Centralization of Data:
Typically when conducting a root cause analysis investigation or audit, you will need to collect various pieces of documentation including items such as eyewitness statements and photographic evidence.  If this is a large-scale investigation, the amount of work necessary to collect and organize the data can be  cumbersome and difficult to organize.  The TapRooT® software provides you a central repository to store documents and can be assigned to particular investigations.   When you use the centralized data store, you are more efficient in conducting your investigation and tracking what documentation you have and what documentation you still require to complete your investigation.

2. Email Notifications:
The TapRooT® software also saves you time is the inclusion of a robust email notification system.  This notification system is highly customizable and allows you to create unique notifications for various investigation events. This ensures that all team members stay aware of the investigation status.  The notification system can also be used to inform users of their responsibilities regarding Corrective Actions.  As each step of a Corrective Action is completed, the software will automatically notify the team member responsible for the next step.

3. Copy and Paste Feature:
During your investigation process, you will need to determine the root cause for any causal factors you identified.  The TapRooT® software includes an electronic version of the Root Cause Dictionary which provides you the ability to copy and paste definitions straight into your investigations instead of manually entering them.  These definitions help guide management through the reason behind selecting certain events as causal factors in your investigation.

In conclusion, these time-saving tips are just a sample of the unique ways using the TapRooT® software can save you time when conducting your investigation.  We would love to hear how the TapRooT® software saves you time!  Leave a comment below or send me an email to share how the TapRooT® software helps save your organization time when conducting an investigation.

Ready to learn more about TapRooT® System Software?  Register for the TapRooT® Software Super Users/Administrators track, (2012 TapRooT® Global Summit, February 29 – March 2, 2012, Las Vegas, Nevada) or Getting the Most from Your TapRooT® Software, (Pre-Summit course, February 27 and 28, 2012).


Root Cause Analysis Tip: TapRooT® Software – Configuring Custom Fields

Posted: August 17th, 2011 in Root Cause Analysis Tips, Technical Support

During the course of your investigations, I’m sure you’ve often found that you need to add custom fields.  Custom Fields can be defined as any specific piece of data that is required to be entered in every investigation or audit.  The TapRooT® Software Details/Attachments section in the lower right area of the Investigation Editor screen provides you with the ability to add attachments and custom details to your investigation.


The software includes two default details fields: Current Conditions and Immediate Corrective Actions, both of which are defined as ‘Text’ data types.  Both the field description and data type can be edited and additional types can be created.

Let’s walk through creating a new Custom Field called “Images” which will contain photos from the investigation.  The first step is to navigate to the left side menu and select AdminSetupCustom Details Fields where you will be presented with the Customize Fields screen.

At this point we want to press the [Add] button and fill in the fields with the information we want to use for our “Images” custom field:

Field Description: Images
Sort Order: 300 
NOTE:
This field is a numerical value that allows you to determine the order that custom fields appear in the drop-down menu. The software lists fields sequentially based on Sort Order value.  I advise setting your Sort Values in increments of 100 to accommodate any future additional custom fields.

Data Type: Binary(Attachment)

We also want select the Investigation/Audit and Submission checkboxes and press the [Save] button to complete the process.

Congratulations!  The Customize Fields screen now reflects our newly created custom field.  This custom field is now available for future investigations and audits.

You can repeat this process for as many custom fields as you would like.  If you have any questions, please feel free contact Technical Support via email or call 865-539-2139.

Software users:  plan now to attend the exclusive 2-day “Getting the Most from Your TapRooT® Software” course held in Las Vegas, Nevada, February 27-28, 2012 right before the Global TapRooT® Summit.  Learn more on the Summit website.

==============================

Steve Raycraft is a member of the TapRooT® Tech Support Team.

TapRooT® Technical Tip – Connection String Error Message

Posted: July 20th, 2011 in Root Cause Analysis Tips, Technical Support

I’d like to clarify the reason some of our users are experiencing ‘The ConnectionString property has not been initialized’ error when trying to open the TapRooT® Single-User Version 5 software.

This is typically caused by Microsoft SQLExpress 2005 not installing correctly during the installation of the TapRooT® Single-User Software. The TapRooT® software installation is composed of two parts.  The first part is the installation of the TapRooT® software specific files.  Once those files are installed, a few ‘command’  windows will pop up asking the user to press any key and the MS SQLExpress 2005 installation portion on the installation will initiate.

You will be prompted to ‘Press any key’ twice during this process. During the database installation, there will be a window that will open in the background indicating that the software has finished installing and you can press the [Close] button to complete the installation.  You do NOT want to press that button yet.  That message indicates that only the TapRooT® files have been installed.

Once the TapRooT® files AND MS SQLExpress 2005 have been successfully installed and configured, the software will automatically open.  At this point it is now safe to press the [Close] button to complete the TapRooT® installation.

If the software does not open or you receive any other error message, please visit our Knowledge Base or send us an email.

==============================

Steve Raycraft joined System Improvements in 2007 and is part of the TapRooT® Technical Support Team.

TapRooT® Version 5 SnapCharT Tool and Internet Explorer 8

Posted: March 18th, 2010 in TapRooT, Technical Support, Website Info and Updates

The new web-based version of TapRooT® software utilizes a completely rewritten SnapCharT tool.  As a result, there is a script that needs to run the first time you open the tool that adds your internal URL as a trusted site.  However, on machines with Internet Explorer 8 installed, that action needs to be performed manually.  We have an article that details how to do that and it can be found here

Installing TapRooT® System Software in Windows 7

Posted: November 25th, 2009 in Root Cause Analysis Tips

With Windows 7 now available and is fully supported with out TapRooT® Version 5 software.

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Success Stories

Fortunately, I had just been introduced to a system for incident investigation and root cause analysis…

Enmax Corporation

I know that accidents happen, but I always try and learn from them and absolutely aim…

ARKEMA
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