Author Archives: Steve Raycraft

Users Share Best Practices: Keep Subject Matter Experts for Each Work Area

Posted: February 23rd, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here Tim Dearman informs the audience how his company keeps subject matter experts in each of their key business units to help during investigations.

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Users Share Best Practices: Recertify Investigators Every Three Years

Posted: February 9th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here Charlotte Grainger discusses how her company has instituted a program requiring investigators to be recertified every three years.

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Users Share Best Practices: Using Weekly Review Boards to Examine Incidents

Posted: February 2nd, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Listen as Robert Oliver talks about how his company uses weekly review boards to examine incidents.

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Users Share Best Practices: Improving Communication Between Company and the Customers

Posted: January 26th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here Emad Gomaa talks about improving communication between the company and the customers.

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User Share Best Practices: Implementing Fees to Improve Apron Safety

Posted: January 19th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Watch as Megan Lowry talks about the use of fees to improve safety on the airport apron.

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Users Share Best Practices: Use Opinion Makers to Improve RCA Performance

Posted: January 10th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here is Debra Matson describing how they use opinion makers to improve their RCA performance.

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Technically Speaking – Creating a Paperless Report (Part 3)

Posted: December 29th, 2016 in Software, Technical Support, Technically Speaking, Video, Video Depot

Here is the finale of our three-part series detailing the steps to take a paper report and re-create it in the TapRooT® VI software.

Here are: Part 1 Part 2

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Users Share Best Practices: Leadership Approval Through Validation of Corrective Actions

Posted: December 20th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Listen as George Kooi describes how their
leadership validates Corrective Actions through approval of the Corrective Actions https://vimeo.com/194840836

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Technically Speaking – Creating a Paperless Report (Part 2)

Posted: December 15th, 2016 in Software, Technical Support, Technically Speaking, Video, Video Depot

Here is part two of our three part series detailing the steps to take a paper report and re-create it in the TapRooT® VI software.

You can find Part 1 here: Part 1

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Creating a Paperless Report (Part 1)

Posted: December 1st, 2016 in Software, Technical Support, Technically Speaking, Video, Video Depot

I wanted to introduce you to a short three part series detailing the steps to take a paper report and re-create it in the TapRooT® VI software.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Users Share Best Practices: Allow Leadership To Be A Champion For Your Investigation

Posted: November 30th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. William McClung describes how they allow leadership to be a champion for their investigation.

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Technically Speaking – Happy Thanksgiving!

Posted: November 24th, 2016 in Software, Technical Support, Technically Speaking

happy Thanksgiving

TapRooT® is a company based in the United States and we wanted to wish all other U.S. clients a Happy Thanksgiving today, November 24! We are out of the office Thursday and Friday, but will be back ready to go on Monday morning. We are grateful for all our U.S. and global clients and look forward to connecting with you next week!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Users Share Best Practices: Practice on the Previous Investigations

Posted: November 23rd, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Here Rajesh Malik talks about how his company encourages students to go back and apply what they learned in the TapRooT® course to their previous investigations.

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Technically Speaking – Upcoming Enhancement: Foreign Language Support

Posted: November 17th, 2016 in Software, Technical Support, Technically Speaking

Hello TapRooT® users! Today I wanted to introduce you to a new series where we highlight upcoming enhancements to the TapRooT® VI software. The first upcoming software enhancement I wanted to tell you about is the addition of foreign language support. You soon will be able to change the software to your preferred language throughout the application. Take a look at the screenshot below:

Language Option

All fields will translate to the selected language with the exception of incident titles and custom fields. Stay tuned for a video on the steps to change the language once the enhancement is released.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

 

Users Share Best Practices: Creating A Review Cell For The Incident

Posted: November 16th, 2016 in Best Practice Presentations, Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Here Michael Miraglia details how his company creates what they call a “review cell” to investigate an incident.

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Users Share Best Practices: Understanding and Applying TapRooT®

Posted: October 24th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Brent Cothran describes how his company trains all new employees on the TapRooT® process.

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Users Share Best Practices: Adding a Day Two Refresher

Posted: October 21st, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Watch Randy Karasti describe how adding a refresher at the beginning of the second day of training has helped their organization.

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Users Share Best Practices: Running a Four Day Course

Posted: October 20th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Larry Perkinson shares how his company teaches a four day TapRooT® course that includes a day dedicated to exams. What a great idea!

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Users Share Best Practices: Defining Your Focus

Posted: October 18th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Here Steven Sandlin discusses his best practice of defining the focus. What is the minimum threshold that drives an investigation?

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Users Share Best Practices: Including Positives in Your Report

Posted: October 10th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Watch Matt Deluhery discuss his best practice of including positives found during an investigation. These include noting safeguards that worked as well as individuals that stepped up during the recovery process.

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Users Share Best Practices: Adding a Union Rep to an Investigation

Posted: September 28th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Here is Don Marsh discussing his best practice of adding a union rep to each investigation.

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Technically Speaking – August Customer Satisfaction Survey Prize Winner

Posted: September 8th, 2016 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.

Everyone, congratulate Joe Geiseb from Rio Tinto as the polo shirt winner for the month of August!

Technically Speaking – Creating a Custom List

Posted: August 25th, 2016 in Software, Technical Support, Technically Speaking, Video, Video Depot

This week I ‘d like to walk through the quick and easy process to create a new custom list in our TapRooT® VI software.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – 2016 TapRooT® Global Summit Followup

Posted: August 8th, 2016 in Software, Technical Support, Technically Speaking

Whew! What a week we had in San Antonio! It was a great opportunity to meet TapRooT® Users in person and put a face with the name we’ve seen or heard through TapRooT® Support. Along with the opportunity to meet many of you, we also had several great sessions taught by our awesome IT staff led by Dan Verlinde. Take a look at Dan’s enthusiasm when teaching a course. He’s got his sleeves rolled up and diving into the heart of the new TapRooT® VI software.

IMG_4394

Hopefully, you attended one of the software courses and learned how the new TapRooT® VI software can help you improve efficiency when conducting an investigation. We are also excited to bring additional features to the software over the next several months so stay tuned to our blog!

The Summit also provided us a great opportunity to introduce an app dedicated to the TapRooT® Global Summit as well as share many attendee comments through the use of our Twitter wall. It was exciting to see many of you joining in and tweeting your pictures from the reception on Wednesday.

Thank you everyone for attending and we look forward to seeing you in Knoxville for the 2018 TapRooT® Global Summit!

Technically Speaking is a weekly series that highlights our TapRooT® VI software and occasionally includes a little Help Desk humor.
Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® Support at the 2016 Summit

Posted: July 21st, 2016 in Summit, Technical Support, Technically Speaking

Hello TapRooT® users! It’s the TapRooT® Tech Guy here letting you know that we will have several members of our team available during both the Pre-Summit and the Summit which is August 1st – 5th, 2016 in San Antonio, TX. We will be located right outside the Navarro Ballroom on the Ballroom Level.

Navarro Location

Come over to our desk and say hello. We will be glad to answer your TapRooT® software questions. If you haven’t yet registered for the 2016 TapRooT® Global Summit, you can register here. We look forward to meeting you!

Technically Speaking is a weekly series that highlights our TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

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