Author Archives: Susan Napier-Sewell

Friday Joke

Posted: May 25th, 2018 in Jokes

Join TapRooT® in Niagara Falls

Posted: May 25th, 2018 in Career Development, Courses, Local Attractions, TapRooT, Training

In two days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet at the Marriott on the Falls Hotel on June 20 for the 2-Day Root Cause Analysis Training course. You will likely want to explore a bit of Niagara Falls so we’ve included highlights of your host city.

Register here to take the TapRooT® course in Niagara Falls. 

 

Experience Niagara Falls

Three waterfalls bridge the international border between Canada’s Ontario province and New York state, forming the southern end of the Niagara Gorge. This is the roar of nature, adventure at its fullest.

Water action
Take a Niagara Hornblower Cruise or cruise via Maid of the Mist close to the bottom of the mighty Niagara Falls and watch the wall of thundering water. Ponchos provided!

Keep the thrills going on another wet visit as you descend an elevator to go through a narrow tunnel—Journey Behind the Falls.

Get close up via a boardwalk. White Water Walk, along the Great Gorge, showcases Class 6 whirlpool rapids in the raging river.

Insider tip: Prepare to get wet (and pack accordingly) for any of the boat adventures!

Want a bird’s-eye view of the falls? Go to the top of Skylon Tower, 775 feet above the falls. There are two fine dining restaurants at the top, a 3D movie theatre, and a Family Fun Centre.

Niagara Gorge Discovery Center is a gateway into short hikes around the falls. Or try Niagara Glen Nature Centre to hike along the Niagara River.

Niagara Adventure Theater is a 45-minute production about settlers, explorers, and the story behind the thundering falls—all within feet of American Falls, Bridal Veil Falls, and the Horseshoe Falls.

Drive over the Rainbow Bridge, an arch bridge across the Niagara River gorge.

Did you know: The Niagara River, along with the Great Lakes Basin, is a legacy of the last Ice Age. 18,000 years ago?

Cycling is a blast here. Take the route along the 56 km path, Niagara River Recreation Trail, connecting Fort Erie to Niagara-on-the-Lake. The route may be started anywhere in the park.

Fancy a wine tour and tastings in Niagara Falls? Two popular opportunities are Winery Tours of Niagara and Discovery Tours Unlimited.

 

Visit Niagara Parks Butterfly Conservancy for a walk through a rainforest setting, viewing over 2000 butterflies.

Did you know: The Niagara River supplies the water for  the falls and its dissolved minerals and limestone create the green color you see?

Niagara Falls eateries
BlueLine Diner, 4424 Montrose Ave.: Huge, delicious pancakes, perfect bacon, wonderful coffee, and more. Bonus: Browse the hockey store attached to this diner.

Flying Saucer, 6768 Lundy’s Ln.:  Up late? Flying Saucer is open until 4 am!  Indulge in eggs, fries, toast, and more.

Koutouki, 5745 Ferry St.: Chicken souvlaki, moussaka, lemon potatoes—great Greek fare.

Fun fact: Niagara Falls State Park is the oldest state park in the nation.

Piccadilly Restaurant, 5501 Ferry St.: Traditional English pub fare and the owners are from the UK. Great fish and chips and chicken curry.

Weinkeller, 5633 Victoria St.: With fare such as house-made wine and fried goat cheese, Weinkiller is upscale and farm-to-table.

Frijoles Fresh Mex Burritos, 3465 Portage Way: Open until 8 pm, this burrito establishment makes everything in house, including all the sauces. Customize your order any way you like. Vegan and vegetarian options.

Tide & Vine, 3491 Portage Rd. or 1523 Niagara Stone Rd.: The freshest oysters and great seafood. Serves local beer and wine.

PhoXyclo, 6175 Dunn St.: You can get a great steaming bowl of pho here, with an sweetness to the broth.

Queen Charlotte Tea Room, 5689 Main St.: The desserts are made from scratch, and tea is always ready. You can also feast on bangers & mash, mushy peas, and  fish & chips.

AG, 5195 Magdalen Ave., Named for silver on the periodic table, this farm-to-table experience is sophisticated, made with fresh ingredients harvested from the AG farm.

Good to know:  U.S. driver’s licenses are valid in Canada, but if you’re visiting from other countries, you’ll need an international driver’s license. A seatbelt must be worn at all times, for both drivers AND passengers. Hand-held electronic devices are banned while driving.

Discover more to explore from our Niagara Falls Pinterest board and begin planning your TapRooT® trip to today.

TapRooT® Around the World: Sao Paulo, Brazil

Posted: May 24th, 2018 in Career Development, Courses, TapRooT, Training

This group has been busy this week! Just look at the wall behind them! TapRooT® Instructors Boris Risnic and Marcelo Marquez are shown here with students from the 5-Day TapRooT® Root Cause Analysis Team Leader Training class in Sao Paulo, Brazil.

Put yourself in the picture by becoming trained in troubleshooting and identifying root causes of issues and incidents. Register today for a TapRooT® course and gain advantage, experience, and expertise from our professional instructors. Below is a sample of our upcoming courses.We are global to meet your needs. If you need other times or locations, please see our courses.

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Avoid Big Problems By Paying Attention To The Small Stuff

Posted: May 24th, 2018 in Career Development Tips, Investigations, Topic of the Week, Video

If you didn’t catch the Facebook Live discussion yesterday, join in now to hear TapRooT® professionals Mark Paradies and Benna Dortch discuss this week’s topic: Avoid Big Problems by Paying Attention to the Small Stuff. After you’ve listened to the discussion via the Vimeo below, go to Mark’s article here for further exploration of the precursor mindset.

Avoid Big Problems By Paying Attention To The Small Stuff from TapRooT® Root Cause Analysis on Vimeo

The 2-Day TapRooT® Root Cause Analysis Course is a good choice to send folks to for learning how to investigate precursor incidents. Your best problem-solvers need to learn more to gain the necessary skills for coaching others, and to investigate significant incidents and major accidents; they would attend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training. And, we can always come to your workplace to teach your team, just let us know or call us: 865.539.2139.

We look forward to being with you on Wednesdays! Here’s how to connect with us for our weekly Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Every Wednesday

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Get TapRooT® Trained in Hartford

Posted: May 23rd, 2018 in Career Development, Courses, Local Attractions, TapRooT, Training

In two days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your wheelhouse and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet at the Hilton Garden Inn Hartford North/Bradley Int’l Airport for the 2-Day Root Cause Analysis Training course.

Register here to take the TapRooT® course in Hartford. 

Experience Hartford
Connecticut’s capital, Hartford, is home to beautiful parks, a choice of unique museums, attractions, performing arts and restaurants. See the stunning Connecticut State Capitol, visit the Wadsworth Atheneum, one of the oldest art museums in the U.S., and stroll through the Rose Garden in Elizabeth Park. Best things to do in Hartford include the Connecticut Science Center, the Mark Twain House & Museum and the carousel in Bushnell Park.

Connecticut State Capitol: At 210 Capitol Ave., the marble and granite state capitol building dates from 1871 and is a U.S. National Historic Landmark.

Mark Twain House & Museum: This Victorian Gothic house on Farmington Avenue has 19 rooms and is where Samuel Longhorne Clemens wrote The Adventures of Huckleberry Finn and The Adventures of Tom Sawyer, and where he raised his family.

Wadsworth Atheneum Museum of Art, 600 Main St., was founded in 1842 and opened in 1844, one of the oldest art museums in the U.S. You’ll see French and American Impressionist collections, works by contemporary and modernist artists, landscapes by members of the Hudson River School, American decorative arts, and furniture. The Wadsworth Atheneum is the largest art museum in Connecticut and is listed on the U.S. National Register of Historic Places.

Lincoln Financial Sculpture Walk: Created to honor Abraham Lincoln, the walk includes sculpture installations, murals, and artwork. Noted historian and biographer Doris Kearns Goodwin was instrumental in the launch of the mobile tour, and is the narrator.

Connecticut Science Center: At 250 Columbus Blvd., the Connecticut Science Center is a nine-story science museum with 40,000 square feet of interactive exhibits.

A city park on Asylum Avenue, 102-acre Elizabeth Park is the oldest municipal rose garden in the U.S., with 15,000 rose bushes representing 800 varieties. The Park is also home to an outdoor concert series in the summer, and contains greenhouses, lawns, pathways, a pond, and tennis courts.

Bushnell Park, 30 Arbor St., has its own summer concert series. The park also offers visitors a tour of the Soldiers and Sailors Memorial Arch or a historical tour. You will find food trucks at the park year round with fare such as the bacon marmalade grilled cheese from Whey Station.

Sarah’s Coffee House, 257 Asylum St., is farm-to-table and a local charity supporter along with having terrific coffees, teas, smoothies, and pastries.

Homemade doughnuts, breakfast sandwiches, coffee, and more—Tastease, 70 New Park Ave.—is a local favorite.

Family-owned Tangiers is a restaurant and a grocery, specializing in Middle Eastern and Mediterranean fare, such as spicy falafel, chicken gyro, tabbouleh, baklava.

Mozzicato DePasquale Bakery and Pastry Shop is great for cocktails, an espresso, a pastry.

Sample a German-Polish smokehouse/deli, Adolf’s Meats & Sausage Kitchen, 35 New Britain Ave., for brats, hams, Canadian bacon, kielbasa, and more.

Stop in at Spigot Cafe, 468 Prospect Ave., for ice-cold brews from around the world. Cash only. Feel free to bring food in to have with your beer!

Discover more to explore from our Hartford Pinterest board and begin planning your TapRooT® trip to Connecticut today.

Join TapRooT®’s Facebook Live Today at Noon EST!

Posted: May 23rd, 2018 in Career Development Tips, Topic of the Week, Video

Join TapRooT® professionals Mark Paradies and Benna Dortch today for our Facebook Live discussion: Avoid Big Problems by Paying Attention to the Small Stuff.

Here’s a sample of the content: What is a precursor incident? A precursor incident is an incident that has low to moderate consequences but could have been much worse if . . .

Join Mark and Benna today to see what comes after the “if.”

We look forward to being with you on Wednesdays! Here’s how to connect with us for today’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, May 23

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Connect with TapRooT® in Hamburg

Posted: May 22nd, 2018 in Career Development, Courses, Local Attractions, TapRooT, Training

In five days with TapRooT®, you can learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and can be a professional game changer for you.

From beginners to experts, TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis, and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll gather and kick off the 5-Day TapRooT® Advanced Root Cause Analysis Training at the Courtyard by Marriott Hamburg Airport on June 11. You may want to make plans to explore your host city while you’re there. See our travel tips below.

Register here for the course.

Hamburg—Germany’s second-largest city and seaport—offers you lots to explore. Walk along the harbor, see the sights, and plot your Hamburg game plan.

Hamburg highlights
Visit the port. See Hamburg and feel its maritime vibes on a boat tour. View the fish market, pass contemporary seaside architecture and the Elbe beach, touring across the port and back.

Honored as a Historic Landmark of Civil Engineering in Germany, the Old Elbe Tunnel was the first river tunnel on the European continent. Access the entry point from the harbor, walking to Steinwerder and back to St. Pauli in a few minutes.

Marvel at the Museum Ships—such as Rickmer Rickmers and Cap San Diego—Hamburg’s heralded historical ships, moored by the harbor.

If you’re a fan of model ships, U-boats and military history, visit International Maritimes Museum Hamburg, with the world’s largest private collection of maritime treasures, in historic Speicherstadt.

Appreciate the art and architecture of the oldest parish church in Hamburg, St. Peter’s Church, just a few blocks from Town Hall. Bronze lion-head door handles grace the west portal and date from 1342. A gothic mural that dates from 1460 is in the north portion of the church. The bell tower is up 544 steps and offers a grand view over Rathausmarkt, the Town Hall market, and Alster Lake.

Impressive sandstone Town Hall, also called Rathaus or City Hall, houses the senate and parliament among its 647 rooms. Note the staircase made of Sardinian marble, a commentary on the course of human life.

Check out Miniatur Wunderland, the largest model railway in the world. Close to the miniature wonderland, the canal of Nikolaifleet is one of the oldest spots in Hamburg, where you can see well-preserved Old Hamburg townhouses.

St. Pauli is a unique quarter in Hamburg, a great place to walk around and absorb the street art, get a drink, and shop.

Fun fact: Hamburg has more bridges than Venice.

Hop on a double-decker bus for a fun city tour. Take in the Landungsbrücken, the breathtaking harbor, historical Speicherstadt, modern HafenCity, famous Reeperbahn, the ‘Michel,” the Alster, Town Hall, museums, and villas.

Want more action? Take a beach walk on the Elbstrand, bike by Alster Lake, and kayak Hamburg’s canals.

Relax in the Rissen district, by the Elbe River on the Wittenberg shore. Nearby, explore the Wittenberg lighthouse.

Relish the views from the bistro and the collections in noted art museum, Hamburger Kunsthalle.

Taste Hamburg
Nosh at Barefood Deli. This bright, cozy atmosphere was introduced by a famous German actor and is family-owned. Homemade beer and wine, Sunday brunch, DJs in the evening—food and fun for everyone.

Dine with a view of Hamburg harbor at Fischereihafen, where fish dishes rule the day.

Another great fish eatery is Schabi’s Fischimbiss, where you can pick your own fish, eat inside or out, and enjoy the experience.

Insider tip: If you’re more interested in exploring than sitting down to dine, pop into a Hamburg grocery store for cheap-and-go items. Groceries often give out generous samples, so keep your eyes open!

You can see it from the Elbe bridges: Entenwerder 1. What a view from this pontoon eatery! Public Coffee Roasters is next door, so the cappuccino, espresso and coffee are amazing.

In a former pharmacy, the Brooklyn Burger Bar’s offerings are fresh and homemade.

Taste chocolate at Chocoversum. Learn about the process and create your own chocolate bar.

Enjoy Luicella’s Ice Cream in the St. Georg or St. Pauli locations.

Taste Scandinavia at Karlsons, where the Norwegian apple pancake is but one of the offerings you’ll long remember.

Klimperkiste is a bar and an eatery, so you don’t have to choose. Good for all night or a nightcap.

Discover more to explore from our Hamburg Pinterest board and begin planning your TapRooT® trip to Germany today. Download the handy, free Hamburg app here.

Join TapRooT®’s Facebook Live tomorrow!

Posted: May 22nd, 2018 in Career Development Tips, Topic of the Week, Video

Join TapRooT® professionals Mark Paradies and Benna Dortch tomorrow for our Facebook Live discussion: Avoid Big Problems by Paying Attention to the Small Stuff.

Here’s a sample of the content: What is a precursor incident? A precursor incident is an incident that has low to moderate consequences but could have been much worse if . . .

Join us tomorrow for what comes after the “if.”

We look forward to being with you on Wednesdays! Here’s how to connect with us for tomorrow’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Tomorrow, Wednesday, May 23

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

What does a bad day look like?

Posted: May 22nd, 2018 in Bad day

“When you don’t consult an architect, designer or contractor, this is the type of home renovation you’re bound to get. Did it never occur to them to match the exteriors?”

Monday Accidents & Lessons Learned: The Worst U.S. Maritime Accident in Three Decades

Posted: May 21st, 2018 in Accidents, Great Human Factors, investigation, Investigations

The U.S.-flagged cargo ship, El Faro, and its crew of 33 men and women sank after sailing into Hurricane Joaquin. What went wrong and why did an experienced sea captain sail his crew and ship directly into the eye of a hurricane? The investigation lasted two years. 

One of two ships owned by TOTE Maritime Inc., the El Faro constantly rotated between Jacksonville, Florida, and San Juan, Puerto Rico, transporting everything from frozen chickens to milk to Mercedes Benzes to the island. The combination roll-on/roll-off and lift-on/lift-off cargo freighter was crewed by U.S. Merchant Marines. Should the El Faro miss a trip, TOTE would lose money, store shelves would be bare, and the Puerto Rican economy would suffer.

The El Faro, a 790-foot, 1970s steamship, set sail at 8:15 p.m. on September 29, 2015, with full knowledge of the National Hurricane Center warning that Tropical Storm Joaquin would likely strengthen to a hurricane within 24 hours.

Albeit with modern navigation and weather technology, the aging ship, with two boilers in need of service, with no life vests or immersion suits, was equipped with open lifeboats that would not be launched once the captain gave the order to abandon ship in the midst of a savage hurricane.

As the Category 4 storm focused on the Bahamas, winds peaking at 140 miles an hour, people and vessels headed for safety. All but one ship. On October 1, 2015, the SS El Faro steamed into the furious storm. Black skies. Thirty to forty foot waves. The Bermuda Triangle. Near San Salvador, the sea freighter found itself in the strongest October storm to hit these waters since 1866. Around 7:30 a.m. on October 1, the ship was taking on water and listing 15 degrees. Although, the last report from the captain indicated that the crew had managed to contain the flooding. Soon after, the freighter ceased all communications. All aboard perished in the worst U.S. maritime disaster in three decades. Investigators from the National Transportation Safety Board (NTSB) were left to wonder why.

When the NTSB launched one of the most thorough investigations in its long history, they spoke with dozens of experts, colleagues, friends, and family of the crew. The U.S. Coast Guard, with help from the Air Force, the Air National Guard, and the Navy, searched in a 70,000 square-mile area off Crooked Island in the Bahamas, spotting debris, a damaged lifeboat, containers, and traces of oil. On October 31, 2015, the USNS Apache searched and found the El Faro, using the CURV 21, a remotely operated deep ocean vehicle.

Thirty days after the El Faro sank, the ship was found 15,000 feet below sea level. The images of the sunken ship showed a breach in the hull and its main navigation tower missing. 

Finally came the crucial discovery when a submersible robot retrieved the ship’s voyage data recorder (VDR), found on Tuesday, April 26, 2016, at 4,600 meters bottom. This black box held everything uttered on the ship’s bridge, up to its final moments.

The big challenge was locating the VDR, only about a foot by eight inches. No commercial recorder had ever been recovered this deep where the pressure is nearly 7,000 pounds per square inch.

The 26-hour recording converted into the longest script—510 pages— ever produced by the NTSB.  The recorder revealed that at the outset, there was absolute certainty among the crew and captain that going was the right thing to do. As the situation evolved and conditions deteriorated, the transcript reveals, the captain dismissed a crew member’s suggestion that they return to shore in the face of the storm. “No, no, no. We’re not gonna turn around,” he said. Captain Michael Davidson then said, “What I would like to do is get away from this. Let this do what it does. It certainly warrants a plan of action.” Davidson went below just after 7:57 p.m. and was not heard again nor present on the bridge until 4:10 a.m. The El Faro and its crew had but three more hours after Davidson reappeared on the bridge, as the recording ends at 7:39 a.m., ten minutes after Captain Davidson ordered the crew to abandon ship.

This NTSB graphic shows El Faro’s track line in green as the ship sailed from Jacksonville to Puerto Rico on October 1, 2015. Color-enhanced satellite imagery from close to the time the ship sank illustrates Hurricane Joaquin in red, with the storm’s eye immediately to the south of the accident site.

The NTSB determined that the probable cause of the sinking of El Faro and the subsequent loss of life was the captain’s insufficient action to avoid Hurricane Joaquin, his failure to use the most current weather information, and his late decision to muster the crew. Contributing to the sinking was ineffective bridge resource management on board El Faro, which included the captain’s failure to adequately consider officers’ suggestions. Also contributing to the sinking was the inadequacy of both TOTE’s oversight and its safety management system.

The NTSB’s investigation into the El Faro sinking identified the following safety issues:

  • Captain’s actions
  • Use of noncurrent weather information
  • Late decision to muster the crew
  • Ineffective bridge resource management
  • Company’s safety management system
  • Inadequate company oversight
  • Need for damage control plan
  • Flooding in cargo holds
  • Loss of propulsion
  • Downflooding through ventilation closures
  • Need for damage control plan
  • Lack of appropriate survival craft

The report also addressed other issues, such as the automatic identification system and the U.S. Coast Guard’s Alternate Compliance Program. On October 1, 2017, the U. S. Coast Guard released findings from its investigation, conducted with the full cooperation of the NTSB. The 199-page report identified causal factors of the loss of 33 crew members and the El Faro, and proposed 31 safety recommendations and four administrative recommendations for future actions to the Commandant of the Coast Guard.

Captain Jason Neubauer, Chairman, El Faro Marine Board of Investigation, U.S. Coast Guard, made the statement, “The most important thing to remember is that 33 people lost their lives in this tragedy. If adopted, we believe the safety recommendations in our report will improve safety of life at sea.”

Career Opportunities for Candidates with TapRooT® Skills

Posted: May 21st, 2018 in Career Development, Courses, Job Postings, Training

When you are TapRooT® trained, you can rely on your expertise to convey the level to which you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer. If you have invested yourself in TapRooT® training and skills, explore professional advancement with confidence through one of these global opportunities.

Patient Safety Program Coordinator (PSPC)

Associate – Senior Engineer Nuclear (Electrical)

Safety & Health Specialist

Pipeline Risk/Integrity Engineer

EHS Drilling Specialist

Safety Manager

Safety Professional

Patient Safety Program Coordinator

Patient Safety Analyst

QHSSE Advisor

Safety & Health Specialist

HES Manager

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Bogota, Colombia, May 28, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Perth, Australia, May 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Why Use the TapRooT® Root Cause Analysis Method for Quality?

Posted: May 21st, 2018 in Career Development Tips, Topic of the Week, Uncategorized, Video

If you missed the Quality Problem-Solving session on Facebook Live with TapRooT® professionals Benna Dortch and Chris Vallee, here is another opportunity to get in on the discussion.

Why use the TapRooT® Root Cause Analysis Method for Quality from TapRooT® Root Cause Analysis on Vimeo.

Chris has brought our clients a keener understanding of “quality” with his expertise. Here is a sample:

We can all remember some type of major product recall that affected us in the past (tires, brakes, medicine, etc.) or recalls that may be impacting us today (air bags). These recalls all have a major theme—a company made something and somebody got hurt or worse. This is a theme of “them versus those” perception.

Stop and ask, When is the last time quality and safety were discussed as one topic in your current company’s operations?

You received a defective tool or product …
You issued a defective tool or product …
A customer complained …
A customer was hurt …

Each of the occurrences above often triggers an owner for each type of problem:

The supplier …
The vendor …
The contractor …
The manufacturer …
The end user …

We can stop and ask, Who would investigate each type of problem? What tools would each group use to investigate? What are their expertise and experiences in investigation, evidence collection, root cause analysis, corrective action development, or corrective action implementation?

This is where we create our own internal silos for problem-solving; each problem often has its own department as listed in the company’s organizational chart:

  1. Customer Service (Quality)
  2. Manufacturing (Quality or Engineering)
  3. Supplier Management (Supply or Quality)
  4. EHS (Safety)
  5. Risk (Quality)
  6. Compliance (?)

The investigations then take the shape of the tools and experiences of those departments’ training and experiences.

Does anyone else see a problem or an opportunity here?

Circle your calendar for Facebook Live this Wednesday and connect with us:

Where? https://www.facebook.com/RCATapRooT/

When? Wednesday, May 23

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

NOTE: Remember to save the date for the 2019 Global TapRooT® Summit: March 11-15, in the Houston, TX area (La Torretta Lake Resort)!

Friday Joke

Posted: May 18th, 2018 in Jokes

See you today for TapRooT® Facebook Live at noon Eastern

Posted: May 16th, 2018 in Career Development Tips, Presentations, Topic of the Week, Video

Tune into TapRooT®’s Facebook Live today as we talk with TapRooT® Senior Associate Chris Vallee about Quality Problem Solving. We look forward to being with you on Wednesdays!

Here’s how to connect with us for today’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, May 16

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

NOTE: Remember to save the date for the 2019 Global TapRooT® Summit: March 11-15, in the Houston, TX area (La Torretta Lake Resort)!

What does a bad day look like?

Posted: May 15th, 2018 in Bad day, Pictures

“Joke’s on you! The neighbors actually have a flying car, and thus no need for a driveway that smoothly goes into the garage. Psssh, tires are sooooo 2015, right?”

TapRooT® Around the World: Bogota, Colombia

Posted: May 15th, 2018 in Courses, Pictures, TapRooT, Training

Many thanks to Diana Munevar for these TapRooT® training photos from a three-day TapRooT® training course led by Hernando Godoy and Piedad Colmenares in Bogota, Colombia! Looks like they are having fun and learning a lot!

Put yourself in this picture. Advance your career and your development through TapRooT® training!

We are global to meet your needs. Register today for a TapRooT® Training course and gain advantage, experience, and expertise from our professional instructors. Below is a sample of our upcoming courses.

July 16 – Auckland, New Zealand, 2-Day TapRooT® Root Cause Analysis Training

July 17 – Milwaukee, Wisconsin, 2-Day TapRooT® Root Cause Analysis Training

July 25 – Lake Tahoe, Nevada, 2-Day Root Cause Analysis Training

August 08 –  Sao Paulo, Brazil, 2-Day TapRooT® Root Cause Analysis Training

August 13 – Nashville, Tennessee, 2-Day TapRooT® Root Cause Analysis Training

August 27 – Monterrey, Mexico, 5-Day TapRooT® Advanced Root Cause Analysis Training

September 12 – Newcastle, Australia, 2-Day TapRooT® Root Cause Analysis Training

September 26 – Amsterdam, Netherlands, 2-Day TapRooT® Root Cause Analysis Training

October 14 – Dubai, UAE, 5-Day Advanced Root Cause Analysis Training

 If you’re interested in pursuing a TapRooT® course that is near you or for a specific date, look further via these two links:

2-Day TapRooT® Root Cause Analysis Training

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Learn TapRooT® in Denver

Posted: May 14th, 2018 in Career Development, Courses, Local Attractions, TapRooT

Expand your skills in Denver!

In less than a week, you can learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and can be a professional game changer for you.

From beginners to experts, TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis, and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll gather and kick off the 5-Day TapRooT® Advanced Root Cause Analysis Training at the Westin Denver Downtown on June 11. You may want to make plans to explore your host city while you’re there.

Register here for the course.

Soak up Denver

Denver is packed with must-do thrills: Stand exactly one mile high on the west steps of the state capitol and see 200 mountains from its dome. Set your eyes on the world’s greatest collection of Native American art at an architectural wonder, the Denver Art Museum. Check out Old West history in a trendy downtown at Golden, Colorado’s first capital, where you can sip a beer while kayakers paddle by.

The Mile High City is a paradise for outdoor adventure and pro sports. The choices are wide-ranging: walking trails, urban hikes, parks, sporting events, and more Denver adventures.

Colorado’s landscape is awe-inspiring. Take Garden of the Gods in Colorado Springs, little more than a hour from Denver. You can go front range climbing, take a jeep or segway tour, or tour via bike or electric bike. If you’re a photography buff, this is a natural for you.

Go brewery touring and get a closeup taste of the culture Denver’s famous for.

Denver’s historic district, or Lower Downtown, is called LoDo. Amid 28 square blocks, you can enjoy excellent restaurants, live music, and fun brewpubs. Walk, sightsee, window shop in downtown Larimer Square among a vibrant district of Victorian buildings restored to hip shops and restaurants.

The creative community of Denver shows up in galleries, studios, and cultural attractions across seven art districts.

Visit Red Rock Canyon Park & Amphitheatre for hiking, walking, and biking trails, or dine at Red Rock’s Ship Rock Grille and admire the view.

Check out Union Station, a transportation hub, historic landmark, and cool space for noshing–such as Mercantile Dining & Provision–gathering, and shopping.

At El Taco De Mexico, 714 Santa Fe Dr., it’s all about being the authentic taqueria.

Try breakfast or lunch at Maria Empanada, a great bakery and cafe offering a taste of Argentina.

At the vintage-inspired ice cream shop Little Man, people line up around the block on 16th Street for homemade flavors like peach cobbler, oatmeal cookie, salted Oreo, and creme fraiche.

Discover more to explore from our Denver Pinterest board and begin planning your TapRooT® trip to Colorado today.

Career Opportunities for Candidates with TapRooT® Skills

Posted: May 14th, 2018 in Career Development, Courses, Job Postings, TapRooT, Training

When you become TapRooT® trained, you can rely on your expertise to communicate how seriously you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer across the desk from you. If you have invested yourself in TapRooT® training and skills, explore professional advancement through one of these global opportunities.

Patient Safety Analyst Nurse

Field Service Manager – Wireline & Perforating

HSEQ Manager

Chemical Manufacturing

Environment, Quality and Safety Coordinator –  Collections Division

HES Operations Specialist

Maintenance Manager

Reliability Engineer I

Manager – EHS/Quality

Associate-Senior Engineer Nuclear (Electrical) 

Safety & Health Specialist (Remote)

Patient Safety Program Coordinator

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Sao Paulo, Brazil, May 21, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Brisbane, Australia, May 22, 2018: 2-Day TapRooT® Root Cause Analysis Training

Cork, Ireland, May 23, 2018: 2-Day TapRooT® Root Cause Analysis Training

Pittsburgh, Pennsylvania, May 24, 2018: 2-Day TapRooT® Root Cause Analysis Training

Bogota, Colombia, May 28, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Perth, Australia, May 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Monday Accidents & Lessons Learned: Airplane Mode

Posted: May 14th, 2018 in Accidents, Human Performance, TapRooT

When you hear the words “mode” and “aviation,” many of us who are frequent flyers may quickly intuit the discussion is heading toward the digital disconnection of our cellular voice and data connection in a device, or airplane mode. Webster defines “mode” as “a particular functioning arrangement or condition,” and an aircraft’s system’s operating mode is characterized by a particular list of active functions for a named condition, or “mode.” Multiple modes of operation are employed by most aircraft systems—each with distinct functions—to accommodate the broad range of needs that exist in the current operating environment.

With ever-increasing aviation mode complexities, pilots must be thoroughly familiar with scores of operating modes and functions. No matter which aircraft system is being operated, when a pilot is operating automation that controls an aircraft, the mode awareness, mode selection, and mode expectation are all capable of presenting hazards that require know-how and management. Sure, these hazards may be obvious, but they are also often complex and difficult to grasp.

NASA’s Aviation Safety Reporting System (ASRS) receives reports that suggest pilots are uninformed or unaware of a current operating mode, or what functions are available in a specific mode. At this juncture, the pilots experience the “What is it doing now?” syndrome. Often, the aircraft is transitioning to, or in, a mode the pilot didn’t select. Further, the pilot may not recognize that a transition has occurred. The aircraft then does something autonomously and unanticipated by the pilot, typically causing confusion and increasing the potential for hazard.

The following report gives us insight into the problems involving aircraft automation that pilots experience with mode awareness, mode selection, and mode expectation.

“On departure, an Air Carrier Captain selected the required navigation mode, but it did not engage. He immediately attempted to correct the condition and subsequently experienced how fast a situation can deteriorate when navigating in the wrong mode.

“I was the Captain of the flight from Ronald Reagan Washington National Airport (DCA). During our departure briefing at the gate, we specifically noted that the winds were 170 at 6, and traffic was departing Runway 1. Although the winds favored Runway 19, we acknowledged that they were within our limits for a tailwind takeoff on Runway 1. We also noted that windshear advisories were in effect, and we followed required procedure using a no–flex, maximum thrust takeoff. We also briefed the special single engine procedure and the location of [prohibited airspace] P-56. Given the visual [meteorological] conditions of 10 miles visibility, few clouds at 2,000 feet, and scattered clouds at 16,000 feet, our method of compliance was visual reference, and we briefed, “to stay over the river, and at no time cross east of the river.

“Taxi out was normal, and we were issued a takeoff clearance [that included the JDUBB One Departure] from Runway 1. At 400 feet AGL, the FO was the Pilot Flying and incorrectly called for HEADING MODE. I was the Pilot Monitoring and responded correctly with “NAV MODE” and selected NAV MODE on the Flight Control Panel. The two lights adjacent to the NAV MODE button illuminated. I referenced my PFD and noticed that the airplane was still in HEADING MODE and that NAV MODE was not armed. Our ground speed was higher than normal due to the tailwind, and we were rapidly approaching the departure course. Again, I reached up and selected NAV MODE, with the same result. I referenced our location on the Multi-Function Display (MFD), and we were exactly over the intended departure course; however, we were still following the flight director incorrectly on runway heading. I said, “Turn left,” and shouted, “IMMEDIATELY!” The FO banked into a left turn. I observed the river from the Captain’s side window, and we were directly over the river and clear of P-56. I spun the heading bug directly to the first fix, ADAXE, and we proceeded toward ADAXE.

“Upon reaching ADAXE, we incorrectly overflew it, and I insisted the FO turn right to rejoin the departure. He turned right, and I said, “You have to follow the white needle,” specifically referencing our FMS/GPS navigation. He responded, “I don’t have a white needle.” He then reached down and turned the Navigation Selector Knob to FMS 2, which gave him proper FMS/GPS navigation. We were able to engage the autopilot at this point and complete the remainder of the JDUBB One Departure. I missed the hand–off to Departure Control, and Tower asked me again to call them, which I did. Before the hand–off to Center, the Departure Controller gave me a phone number to call because of a possible entry into P-56.”

We thank ASRS for this report, and for helping to underscore TapRooT®’s raison d’être.

We encourage you to use the TapRooT® System to find and fix problems. Attend one of our courses. We offer a basic 2-Day Course and an advanced 5-Day Course. You may also contact us about having a course at your site.

TapRooT® TV – How To Find Content on our Blog and How to Arrange TapRooT® Training

Posted: May 11th, 2018 in Career Development, Presentations, TapRooT, Topic of the Week, Video, Website Info and Updates

Last week on TapRooT® TV, Michelle Wishoun and Benna Dortch discussed how to efficiently navigate our TapRooT® and the positive impact it can have on your professional career. We pack a lot into our blog!

Among our blog features are:

  • TapRooT® Training Courses are designed to further your professional development. TapRooT® is the best method for performing investigations and doing root cause analysis. Our courses are scheduled across diverse global locations, or we can come to your facility. Take advantage of city-specific Local Attraction blogs paired with TapRooT® Pinterest boards to help you explore your host location
  • Technically Speaking is a weekly series highlighting various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor

TapRooT®’s blog also brings you wisdom, testimonials, Friday humor, insights into what a bad day is all about, and how far away death may be. Through our Accident blog posts, we delve into a current incident or a near-miss. Browse our Root Cause Analysis blog to pick out your favorite posts.

We always look forward to being with you on Wednesdays! Here’s how to connect with us for today’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Every Wednesday

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Catch up on the conversation with Michelle and Benna  via Vimeo:

TapRooT® TV – How To Find Content on our Blog and How to Arrange TapRooT® Training from TapRooT® Root Cause Analysis on Vimeo.

If you want to chime in the conversation, or have a question or comment, feel free to shout out here and we’ll get right back to you. Thank you for watching TapRoot® TV!

Friday Joke

Posted: May 11th, 2018 in Jokes

Acquire TapRooT® Training in Aberdeen

Posted: May 11th, 2018 in Career Development, Courses, Local Attractions, TapRooT, Training

Meet us in Scotland for TapRooT® training!

Two days. That’s the amount of time it will take for you to learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and can be a professional game changer for you.

From beginners to experts, TapRooT® Techniques are designed for everyone. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Techniques learned include: SnapCharT®, Root Cause Tree®, & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your wheelhouse and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet and begin the 2-Day TapRooT® Root Cause Analysis Training at the Holiday Inn Aberdeen, West, on June 6. Register here for the course and count on seeing a bit of your host city while you’re there.

Experience Aberdeen, the Granite City
Aberdeen’s rich history began as two separate towns on the North Sea. Along the Don River were Old Aberdeen and the cathedral and university; New Aberdeen, on the Dee River, was the hub for trading and the fishing village. Today, Aberdeen is Britain’s largest granite-exporting industry and the chief seaport of northern Scotland. Stop in at Aberdeen Maritime Museum on Shiprow, overlooking the busy harbor. Learn about the city’s legendary relationship with the sea through collections spanning shipbuilding, fast sailing ships, fishing, and port history. The museum is the UK’s sole location with displays on the North Sea’s gas and oil industry. Catch more seafaring history at Fooddee (pronounced “FIT-ee” locally), an old fishing village straight from a postcard. You may see dolphins leaping up at the harbor mouth!

Aberdeen and Aberdeenshire make up part of Scotland’s castle country, as in more than 300 castles. Listen to the sound of the traditional Scots language, a local Doric, while you’re drinking up the atmosphere here. Play a round of golf at Royal Aberdeen Golf Club, founded in 1780, while you take in North Sea coastal views. Enjoy the rugged cliffs and sandy bays at St. Cyrus National Nature Reserve, or explore mountains, lochs, wildlife, and distilleries at Cairngorms National Park.

History and architecture
Get to know a bit of Aberdeen history beginning with St. Machar’s Cathedral, (1424) and Provost Skene’s House (c. 1545). Visit the Union Street parish church of St. Nicholas, divided into two parts: the West Church (built in 1755) is separate from the East Church (built in 1838), divided by the original 13th-century transept and 19th-century steeple. Compare two medieval bridges, the Brig o’ Balgownie (1320), which spans the Don, and the Old Bridge of Dee (1527). You’ll notice a mix of styles, from the Neoclassical-style Music Hall (1822) to Broad Street’s Marischal College (1844), the latter said to be the largest granite building in the world. Founded in 1845, King’s College, now the University of Aberdeen and home of five Nobel Laureates, is known for its famous crown spire and Renaissance style.

Fun fact: Yes, the jaw-dropping architecture is gray granite and there’s a lot of it. Look closely and you’ll see the buildings take on a silver sparkle in sunlight due to their high mica content.

Eateries and entertainment
Books & Beans, 22 Belmont St: Coffee + WiFi

Foodstory, 13-15 Thistle St: Soups, salads, scones, lasagna, great coffee, and fun folks

The Lemon Tree, 5 West North St: Cool beverages and music

The Sanddollar Cafe & Bistro, 2 Beach Esplanade: Delicious dinners, ample wine list, and jazz nights

Ross Bakery, 44 Chapel St: Pies, breads and scones, burgers and sandwiches, cakes

Moonfish, 9 Correction Wynd: Modern British cuisine, generous gin list, set amid medieval streets of Aberdeen’s merchant quarter with views of the 12th-century St. Nicholas church

Maggie’s Grill, 242 Holburn Street:  Angus steaks; locally sourced hickory-smoked pulled pork; pastrami; locally sourced cheeses, vegetables, breads, beer, and coffee; all served with the motto,“Field to fork and made with soul!”

The Silver Darling, North Pier, Pocra Quay: Dine with panoramic views of the water.  Here’s a sample of the scrumptious fare: brown crab, prawns and pan-fried sea trout with carrot & cardamom purée

Almondine, 39 – 43 Thistle Street: Macarons of every description, afternoon tea, and a French bakery

Discover more of Scotland to explore from our Aberdeen Pinterest page and begin planning your TapRooT® trip to Aberdeen today.

High road or low road, we hope to see you in Scotland!

Auditing: A better way to approach investigations on problems and losses

Posted: May 10th, 2018 in Career Development, Presentations, TapRooT, Topic of the Week, Video

This Wednesday, for our Facebook Live discussion, TapRooT® professionals Benna Dortch and Dave Janney tackled why companies are not proactive in addressing and solving recurring problems and the key differences between incident investigation root cause analysis and the root cause analysis of audit findings. Within this conversation, we touched on inadequate or ineffective audits and why it is those fall short of yielding improvements.

Dave’s book, TapRooT® Root Cause Analysis for Audits and Proactive Performance Improvement, is part of the TapRooT® for Audits set that fleshes out the topic of audits into seven steps. Feel free to order the set and call on us for further discussion or a training course.

Watch the discussion via Vimeo

Why are Auditing and Proactive Improvement so important? from TapRooT® Root Cause Analysis on Vimeo.

Tune in for our Wednesday Facebook Live next week. We look forward to being with you on Wednesdays! Here’s how to connect with us for next week’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When?  Wednesday, May 16

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

 

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