Category: Career Development Tips

Achieve Better Corrective Actions To Avoid Repeat Incidents

June 5th, 2018 by

In this Facebook Live discussion with Benna Dorch and Dave Janney, we learn about corrective actions. No investigation is complete without corrective actions. Often, companies begin implementing corrective actions before they find root causes, getting the cart before the horse. If a corrective action doesn’t actually fix a root cause, what good is it? Hear and adhere to what Dave and Benna are underscoring and remember to reach out to TapRooT® so we can help you in your investigations and corrective actions.

TapRooT® TV – Avoid Repeat Incidents By Using Better Corrective Actions from TapRooT® Root Cause Analysis on Vimeo.

Sustainable Performance Forum (SPF) Americas 2018: Chicago, IL

June 4th, 2018 by

Are you attending the 2018 SPF EMEA 2018 in Chicago, IL on June 18 – 20? If so, stop by our booth and say “Hello” to Angie Comer & Barb Carr. They will be answering any questions you have about TapRooT® and what it can do for you.

The first 500 visitors will receive a special prize, so don’t miss out on your free gift! Stop by early to increase your chances in receiving a prize.

Barb Carr will also be presenting a joint demonstration of the Enablon-TapRooT® Root Cause Analysis Software interface with David Rocha (Enablon).

Exhibition Dates and Hours:

Tuesday, June 19th:
8:00 am – 5:30 pm (CDT)

Wednesday, June 20th:
8:00 am – 5:30 pm (CDT)

 

Career Opportunities for Candidates with TapRooT® Skills

June 4th, 2018 by

When you are TapRooT® trained, you can rely on your expertise to convey the level to which you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer. If you have invested yourself in TapRooT® training and skills, explore professional advancement with confidence through one of these global opportunities.

Safety Manager

Group Maintenance Leader

Senior Engineer

Environmental Safety & Health Manager

Controls Engineer

Senior Process Engineer

HES Manager

Patient Safety Analyst

Senior Engineer

Environmental Safety & Health Manager

Field Safety Coordinator

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hartford, Connecticut, June 13, 2018: 2-Day TapRooT® Root Cause Analysis Training

Niagara Falls, Canada, June 20, 2018: 2-Day TapRooT Root Cause Analysis Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT Root Cause Analysis Training

Amsterdam, Netherlands, September 26, 2018:2-Day TapRooT Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Career Development Tip: 3 Ways Your Mobile Phone Can Make You a Better Speaker

May 30th, 2018 by

Vincent Phipps is a dynamic public speaker, and many of our TapRooT® friends will remember his powerful presentations about communication at the 2018 Global TapRooT® Summit. We’re pleased to share his most recent short (less than four minutes!) tip. This tip will change the way you do presentations for the better!

Join TapRooT® today for Facebook Live at noon EST!

May 30th, 2018 by

Join TapRooT® professionals Dave Janney and Benna Dortch today for our Facebook Live discussion: Corrective Action. As always, feel free to comment during or after the discussion. We enjoy hearing your thoughts.

We look forward to being with you on Wednesdays! Here’s how to connect with us for today’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, May 30

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

If you missed the last Facebook Live discussion, catch up here with TapRooT® professionals Mark Paradies and Benna Dortch: Avoid Big Problems by Paying Attention to the Small Stuff. After you’ve listened to the discussion via the Vimeo or video below, go to Mark’s article here for further exploration of the precursor mindset.

Avoid Big Problems By Paying Attention To The Small Stuff from TapRooT® Root Cause Analysis on Vimeo

Here is the video as well:

The 2-Day TapRooT® Root Cause Analysis Course is a good choice to send folks to for learning how to investigate precursor incidents. Your best problem-solvers need to learn more to gain the necessary skills for coaching others, and to investigate significant incidents and major accidents; they would attend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training. And, we can always come to your workplace to teach your team, just let us know or call us: 865.539.2139.

Join TapRooT® Tomorrow on Facebook Live!

May 29th, 2018 by

Make plans now to join TapRooT® professionals tomorrow for our Facebook Live discussion. Up next: Corrective Actions.

We look forward to being with you on Wednesdays! Here’s how to connect with us for tomorrow’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Wednesday, May 30

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Avoid Big Problems By Paying Attention To The Small Stuff

May 24th, 2018 by

If you didn’t catch the Facebook Live discussion yesterday, join in now to hear TapRooT® professionals Mark Paradies and Benna Dortch discuss this week’s topic: Avoid Big Problems by Paying Attention to the Small Stuff. After you’ve listened to the discussion via the Vimeo below, go to Mark’s article here for further exploration of the precursor mindset.

Avoid Big Problems By Paying Attention To The Small Stuff from TapRooT® Root Cause Analysis on Vimeo

The 2-Day TapRooT® Root Cause Analysis Course is a good choice to send folks to for learning how to investigate precursor incidents. Your best problem-solvers need to learn more to gain the necessary skills for coaching others, and to investigate significant incidents and major accidents; they would attend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training. And, we can always come to your workplace to teach your team, just let us know or call us: 865.539.2139.

We look forward to being with you on Wednesdays! Here’s how to connect with us for our weekly Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Every Wednesday

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Join TapRooT®’s Facebook Live Today at Noon EST!

May 23rd, 2018 by

Join TapRooT® professionals Mark Paradies and Benna Dortch today for our Facebook Live discussion: Avoid Big Problems by Paying Attention to the Small Stuff.

Here’s a sample of the content: What is a precursor incident? A precursor incident is an incident that has low to moderate consequences but could have been much worse if . . .

Join Mark and Benna today to see what comes after the “if.”

We look forward to being with you on Wednesdays! Here’s how to connect with us for today’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, May 23

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Join TapRooT®’s Facebook Live tomorrow!

May 22nd, 2018 by

Join TapRooT® professionals Mark Paradies and Benna Dortch tomorrow for our Facebook Live discussion: Avoid Big Problems by Paying Attention to the Small Stuff.

Here’s a sample of the content: What is a precursor incident? A precursor incident is an incident that has low to moderate consequences but could have been much worse if . . .

Join us tomorrow for what comes after the “if.”

We look forward to being with you on Wednesdays! Here’s how to connect with us for tomorrow’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Tomorrow, Wednesday, May 23

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Why Use the TapRooT® Root Cause Analysis Method for Quality?

May 21st, 2018 by

If you missed the Quality Problem-Solving session on Facebook Live with TapRooT® professionals Benna Dortch and Chris Vallee, here is another opportunity to get in on the discussion.

Why use the TapRooT® Root Cause Analysis Method for Quality from TapRooT® Root Cause Analysis on Vimeo.

Chris has brought our clients a keener understanding of “quality” with his expertise. Here is a sample:

We can all remember some type of major product recall that affected us in the past (tires, brakes, medicine, etc.) or recalls that may be impacting us today (air bags). These recalls all have a major theme—a company made something and somebody got hurt or worse. This is a theme of “them versus those” perception.

Stop and ask, When is the last time quality and safety were discussed as one topic in your current company’s operations?

You received a defective tool or product …
You issued a defective tool or product …
A customer complained …
A customer was hurt …

Each of the occurrences above often triggers an owner for each type of problem:

The supplier …
The vendor …
The contractor …
The manufacturer …
The end user …

We can stop and ask, Who would investigate each type of problem? What tools would each group use to investigate? What are their expertise and experiences in investigation, evidence collection, root cause analysis, corrective action development, or corrective action implementation?

This is where we create our own internal silos for problem-solving; each problem often has its own department as listed in the company’s organizational chart:

  1. Customer Service (Quality)
  2. Manufacturing (Quality or Engineering)
  3. Supplier Management (Supply or Quality)
  4. EHS (Safety)
  5. Risk (Quality)
  6. Compliance (?)

The investigations then take the shape of the tools and experiences of those departments’ training and experiences.

Does anyone else see a problem or an opportunity here?

Circle your calendar for Facebook Live this Wednesday and connect with us:

Where? https://www.facebook.com/RCATapRooT/

When? Wednesday, May 23

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

NOTE: Remember to save the date for the 2019 Global TapRooT® Summit: March 11-15, in the Houston, TX area (La Torretta Lake Resort)!

See you today for TapRooT® Facebook Live at noon Eastern

May 16th, 2018 by

Tune into TapRooT®’s Facebook Live today as we talk with TapRooT® Senior Associate Chris Vallee about Quality Problem Solving. We look forward to being with you on Wednesdays!

Here’s how to connect with us for today’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, May 16

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

NOTE: Remember to save the date for the 2019 Global TapRooT® Summit: March 11-15, in the Houston, TX area (La Torretta Lake Resort)!

See you today on Facebook Live!

May 9th, 2018 by

Ben Franklin said it best, “An ounce of prevention is worth a pound of cure.” How can being proactive turn your organization around? A root cause audit can address many problems and losses that persistently plague companies. Join today’s Facebook Live discussion between TapRooT® professionals Benna Dortch and Dave Janney as they evaluate audits and proactive improvements and how they figure in your organizational planning.

We look forward to being with you on Wednesdays! Here’s how to connect with us for tomorrow’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, May 9

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Join TapRooT®’s Facebook Live tomorrow

May 8th, 2018 by

We cannot overstate Ben Franklin’s sage advice in his safety axiom, “An ounce of prevention is worth a pound of cure.” Many problems and losses that persistently plague companies can be best addressed by proactively performing a root cause audit. Join the discussion between TapRooT® professionals Benna Dortch and Dave Janney as they evaluate audits and proactive improvements and how they figure in your organizational planning.

We look forward to being with you on Wednesdays! Here’s how to connect with us for tomorrow’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Tomorrow, Wednesday, May 9

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Last week, Michelle Wishoun and Benna Dortch discussed how to efficiently navigate our TapRooT® blog and the significantly positive impact it can have on your professional career. Connect to this important discussion via our Vimeo.

TapRooT® TV – How To Find Content on our Blog and How to Arrange TapRooT® Training from TapRooT® Root Cause Analysis on Vimeo.

View the discussion on video as well:

Do your own investigation into our courses and discover what TapRooT® can do for you; contact us or call us: 865.539.2139.

Save the date for our upcoming 2019 Global TapRooT® Summit, March 11-15, 2019, in the Houston, Texas, area at La Torretta Lake Resort.

 

Effective Listening Skills Inventory for Investigative Interviews

March 29th, 2018 by

Do you ever interrupt someone because you fear “losing” what you want to say? Do you become momentarily engrossed in your thoughts, then return to reality to find someone awaiting your answer to a question you didn’t hear? Most of us are at fault for interrupting or being distracted from time to time. Particularly, though, in an interview environment where focus is key, distractions or interruptions can be detrimental to the interview.

Watch, listen, learn from this week’s conversation between Barb Carr and Benna Dortch:

Effective Listening Skills Inventory For Investigation Interviews from TapRooT® Root Cause Analysis on Vimeo.

Now, learn how to inventory your listening skills. Internalizing suggestions can recalibrate your thought and communication processes. Your work and your communication style will reflect the changes you’ve made.

Feel free to comment or ask questions on Facebook. We will respond!

Bring your lunch next Wednesday and join TapRooT®’s Facebook Live session. You’ll pick up valuable, workplace-relevant takeaways from an in-depth discussion between TapRooT® professionals. We’ll be delighted to have your company.

Here’s the scoop for tuning in next week:

Where? https://www.facebook.com/RCATapRooT/

When? Wednesday, April 4, 2018

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Thank you for joining us!

Have Wednesday lunch with us: Watch Facebook Live today

March 28th, 2018 by

Be sure to catch TapRooT®’s Facebook Live session today. You’ll be joining TapRooT®’s VP Ken Reed and Implementation Strategist Benna Boring as they bring you a workplace-relevant topic with takeaways.

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, March 28

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

If you missed last week’s FB Live session, featuring Benna Boring and Ken Reed discussing Staying Proficient, tune in to incorporate great takeaways. Be sure to watch TapRooT®’s Facebook Live next week for another terrific discussion and for news you can use.

NOTE: Save the date for 2019 Global TapRooT® Summit: March 11-15, in Houston, TX (La Torretta Lake Resort)!

Wednesday’s Watch: TapRooT® on Facebook Live (Noon, EST)

March 27th, 2018 by

Be sure to catch TapRooT®’s Facebook Live session tomorrow, Wednesday, March 28. Join TapRooT®’s VP Ken Reed and Implementation Strategist Benna Boring as they bring you a workplace-relevant topic with takeaways.

Where? https://www.facebook.com/RCATapRooT/

When? Wednesday, March 28

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

If you missed last week’s FB Live session, featuring Benna Boring and Ken Reed discussing Staying Proficient, tune in to incorporate great takeaways. Be sure to watch TapRooT®’s Facebook Live next week for another terrific discussion and for news you can use.

NOTE: Save the date for 2019 Global TapRooT® Summit: March 11-15, in Houston, TX (La Torretta Lake Resort)!

Monday Motivation & Career Development – 5 Ways to Find More Time in Your Day

March 26th, 2018 by

If you’re like me, you spend most of your day running around feeling busy, but at the end of the day you’ve managed to get nothing done! Or maybe, you have more work than you started with. Other people find themselves in meetings all day and still have a lot left to do. You start asking yourself, “Where did all my time go?”

If this sounds familiar here are five practical ways to find more time in your day.

1.) Get Organized

This is the first thing that needs to be accomplished before you can do anything else. Think about all the time you waste looking through papers and/or files when you don’t have an efficient organized system in place.

  • Every morning take 10 minutes to organize and prepare your work area for the upcoming task of the day.
  • Also, prioritize your to-do list. What needs to be done right away?

2.) Block Off Work Time on Your Calendar

This is the time of day where you spend your time doing the work you need to do with no interruptions. In order to do this you need to find a time of day when you feel most productive, and meetings aren’t usually scheduled. For some people this is first thing in the morning. Other people find the best time is between 4:00 pm and 6:00 pm.

If you start to do this regularly the people around you will learn that this time is sacred, and you do not give up this time easily. They will start to schedule meeting and other important task around your work time.

3.) Create a Routine

Maintain a predictable schedule. Your schedule should allow you to do the activities that are most important to you. For some people that is waking up every morning at 5:00 am to read, write, meditate, or work out before heading into work. By creating this predictable schedule you eliminate worries of not achieving your goals.

4.) Delegate

Don’t work harder, work smarter. There are only so hours in a day, and only so many task you can complete with in that day. So take the time to train your direct reports on how to do task for you. Everyone has heard the saying, “If you want something done right, do it yourself,” but think about how easier your life would be if you removed some of those tasks from your daily schedule. Give those tasks to a well trained employee who will do it right for you.

5.) Say “No!”

It’s easy to say “yes,” but it is a lot harder to say “no.” If you are making decisions or attending meetings that other employees should be doing then you’re not doing your job, you’re doing theirs.

 

Two things are for certain… workloads aren’t getting any lighter, and you can’t change how many hours are in a day. There isn’t a one size fits all strategy when it comes to time management. Implement a strategy that works best for you. Then sit back, relax, and enjoy a more manageable work life!

Watch Facebook Live Today! Next up: Staying Proficient

March 21st, 2018 by

Be sure to catch TapRooT®’s Facebook Live session today, Wednesday, March 21. Join TapRooT®’s VP Ken Reed and Implementation Strategist Benna Boring as they discuss Staying Proficient, an apt, applicable topic for every day. Think: You have to practice skills to get good at them AND to maintain your proficiency. Performing TapRooT® investigations are very similar. The techniques are not difficult; they can be used by pretty much anyone, once they’ve been trained.

Where? https://www.facebook.com/RCATapRooT/

When? Wednesday, March 21

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

If you missed last week’s FB Live session, featuring Benna Boring and Barb Carr discussing Building Rapport with Nonverbal Communication, tune in to incorporate great body language takeaways. Be sure to watch TapRooT®’s Facebook Live next week for another terrific discussion and for news you can use.

Hire a Professional

March 12th, 2018 by

root cause analysis, RCA, investigation

I know every company is trying to do the best they can with the resources that are available. We ask a lot of our employees and managers, trying to be as efficient as we can.

However, sometimes we need to recognize when we need additional expertise to solve a particular problem. Or, alternatively, we need to ensure that our people have the tools they need to properly perform their job functions.  Companies do this for many job descriptions:

  • Oil analyst
  • Design engineer
  • Nurse
  • Aircraft Mechanic

I don’t think we would ask our Safety Manager to repair a jet engine.  THAT would be silly!

However, for some reason, many companies think that it is OK to ask their aircraft mechanics to perform a root cause analysis without giving them any additional training.  “Looks like we had a problem with that 737 yesterday.  Joe, go investigate that and let me know what you find.”  Why would we expect Joe, who is an excellent mechanic, to be able to perform a professional root cause analysis without being properly trained?  Would we send our Safety Manager out to repair a jet engine?

It might be tempting to assume that performing an RCA is “easy,” and therefore does not require professional training.  This is somewhat true.  It is easy to perform bad RCA’s without professional training.  While performing effective  investigations does not require years of training, there is a certain minimum competency you should expect from your team, and it is not fair to them to throw them into a situation which they are not trained to handle.

Ensure you are giving your team the support they need by giving them the training required to perform excellent investigations.  A 2-Day TapRooT® Essential Techniques Course is probably all your people will need to perform investigations with terrific results.

 

Career Development: Own it

February 26th, 2018 by


Are you a manager trying to develop an employee who is consistently not hitting the goals? Are you an employee not hitting the goals who is hoping your manager will cover for you and not call you out?

In the March 2018 edition of Entrepreneur. Panera Bread’s founder and chairman, Ron Shaich, wrote, “Honesty is helpful. When you tell someone why they’re doing a bad job, you’re transferring the responsibility. Maybe they will improve. Maybe they leave. Whatever the outcome, they own it.”

Honest conversations can lead to departures, but they can also be opportunities for learning. What do you think?

 

 

The Pursuit of Happiness

February 19th, 2018 by

What does happiness mean to you? Often we find that answer in what we are pursuing: better relationships, an ideal career, a comfortable lifestyle. But what if chasing happiness makes us more unhappy? One researcher learned just that! Emily Esfahani Smith researched how to live a meaningful and fulfilling life and believes there are 4 basic pillars. The first, second and third are no surprise but the fourth pillar may be something you’ve never considered before that just may change the course of your life for the better.

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Better Initial Information Collection Submitted by: Bill Missal, Senior Aviation Safety Inspector Company: FAA, Alaska Challenge Field investigators that, unfortunately, may not be trained in the use of TapRooT® collect initial information and then send it to trained investigators to analyze the root causes of aviation accidents using TapRooT®. The untrained field investigators may not …

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