Category: Courses

Connect with TapRooT® in Amsterdam

June 12th, 2018 by

Created for learners at any level, TapRooT® courses will teach you to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the outstanding online software service. Most importantly, you will have the advantage of globally recognized TapRooT® professional training added to your expertise and on your resume.

As part of the course, attendees will bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may offer knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll gather September 26 at the Mercure Hotel Amsterdam City for the 2-Day training course. You will want to explore Amsterdam so below the registration link we’ve included highlights of your host city.

Register here for the 2-Day TapRooT® Root Cause Analysis Training course in Amsterdam.

Experience Amsterdam

In northwestern Europe, Amsterdam is known for its tulip fields, canals and windmills, cycling, the Van Gogh museum and the house where Jewish diarist Anne Frank hid during WWII, and works from Rembrandt and Vermeer at the Rijiksmuseum.

Take a tour—by canal boat, dinner cruisebike, walking, Hop-on Hop-off bus, or helicopter. Just decide how and what you want to see, then connect with the tour that fits your preferences. 

Dam Square is for meeting up, people-watching, and plotting your day while being in the company of the beautiful Royal Palace and in the center of the city.

Walk five minutes from Dam Square to the Amsterdam Museum, an essential for getting inside of Amsterdam’s history, folklore, social patterns, subcultures, and artistic expression.

Amsterdam’s oldest building and oldest parish church, Oude Kerk was founded circa 1213.

Anne Frank House: See where Anne kept her diary and went into hiding. Insider tip: Buy your ticket early as possible as they sell out very quickly; they are made available on the website two months in advance.

The Rijksmuseuma Dutch national museum dedicated to arts and history, is in the Amsterdam South borough, close to the Van Gogh Museum, the Stedelijk Museum Amsterdam, and the Concertgebouw.

You don’t have to travel outside the city to see the icons that helped the Dutch fight water shortages. There are at least eight windmills inside the city.

Did you know that there are more bicycles than people in Amsterdam? 

 

Amsterdam eateries

Try Pofertjes (petite fluffy buckwheat pancakes, served with powdered sugar), Appeltaart, or Stroopwafels (chewy waffles), among the delicacies to sample in Amsterdam.

Cocotte: Stop in this French-style crêperie in the heart of Amsterdam, offering breakfast, lunch, dinner, and coffee.

Toscanini: A local favorite with a 30-year history. Italian menu with a choice of antipasti, primi, secondi, and dolci. Excellent wine list.

De Foodhallen: Take a bite out of the Dutch street food scene where there’s something for everybody. In this former tram depot, you can savor soft-shell crab buns or fish tacos at Le Big Fish; enjoy a bitterbal at De Ballenbar; relish burgers at the Butcher; tuck into hot dogs at Bulls & Dogs; head for Vet View and some Vietnamese street food; droll over the BBQ pork at Rough Kitchen; satisfy your sweet tooth at Le Petit Gateau; or go for Mediterranean fare at Maza. There’s even more choices at De Foodhallen, none of them dull.

Oriental City B.V.In Amsterdam’s “Wallen” area, Oriental City is a local crowd favorite. Extensive menu, with the dim sum among the best in town.

Proeflokaal Arendsnest: Taste the creativity in the craft beer scene here in Amsterdam at this canal-side beer bar on the Herengracht. Choose from around 50 Dutch beers on tap and 100 bottled beers. 

Thrill Grill: Craving a burger? Diners queue up here for such creations as the classic all-beef Thriller, a salmon or veggie falafel burgers, or the Purist, which is a burger with gravy. Four city locations, with the Gerard Doustraat location receiving the best scores for ambiance.

Try this: The Netherlands is famous for its cheese, so go for a cheese and wine tasting session.

 

Discover more to explore from our Amsterdam Pinterest board and begin planning your TapRooT® trip to the Netherlands today!

Career Opportunities for Candidates with TapRooT® Skills

June 11th, 2018 by

When you are TapRooT® trained, you can rely on your expertise to communicate how seriously you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer across the desk from you. If you have invested yourself in TapRooT® training and skills, explore professional advancement through one of these global opportunities.

Patient Safety Assistant Coordinator

Sr. Engineer

Project Engineer

Environmental Safety & Health Manager

Project Engineer

Chemical Manufacturing

Associate- Senior Engineer Nuclear

Pipeline Risk/Integrity Engineer

HES Drilling Specialist

Environmental Health & Safety Representative

Patient Safety Analyst Nurse

Project Engineer

Sr. Project Engineer

If you are not TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skills and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Niagara Falls, Ontario: June 20, 2018: 2-Day TapRooT® Root Cause Analysis Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Dallas, Texas, August 6, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Monterrey, Mexico, August 27, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Calgary, Canada, September 24: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Amsterdam, Netherlands, September 26, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

Dubai, UAE, October 14: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Kuala Lumpur, Malaysia, October 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Join TapRooT® in Monterrey, Mexico

June 10th, 2018 by

Designed for learners at all levels, TapRooT® will teach you to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, Corrective Action Helper®, plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the outstanding online software service. Most importantly, you will have the advantage of globally recognized TapRooT® professional training added to your expertise and on your resume.

As part of the course, attendees will bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may offer knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll gather on August 27 for the 5-Day training course. You will likely want to explore Monterrey so below we’ve included highlights of your host city.

Register here for the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training course in Monterrey.

Experience Monterrey

The northwestern city of Monterrey, the third largest in Mexico, calls you to tour downtown Monterrey and scout out the cosmopolitan capital of Nuevo León.

A good place to begin is the Marcoplaza, the city square containing city hall, a palace, a library, monuments, and gardens. Before moving on, get a feel for the local culture and learn the history of this vibrant destination.

An ideal, panoramic day trip is to Ecological Park Chipinque Monterrey Nuevo León. Terrific photo ops, nature, and wildlife are here, in the middle of the Sierra Madre Oriental mountain range. Hike or bike, with over 22 miles of trails to choose from.

Monterrey eateries

Sonora Grill Prime serves top organic beef and has a modern ambiance with large terraces and open spaces.

Me Muero de Hambre: Seafood, tacos, appetizers, pizza. Dine on the terrace after your sightseeing walk downtown. Live music.

El Gaucho: Delicious steaks, salads, empanadas and more. From traditional Mexican meals to pastas and seafood. Great service and terrific desserts.

Cenacolo San Pedro: Food, service, ambiance—all get high marks from patrons at this Italian eatery where the steaks are as good as the handmade pasta.

Restaurante Mirador: Specializes in regional food. Enjoy breakfast, lunch, or dinner, with a wide selection of dishes.

Discover more to explore from our Monterrey Pinterest board and begin planning your TapRooT® trip to Mexico today!

Add TapRooT® Skills in Nashville

June 9th, 2018 by

Take two days with TapRooT® in Nashville and learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can accelerate your career and has proven a professional game changer for many.

Designed for learners at all levels, TapRooT® will teach you to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the outstanding online software service. Most importantly, you will have the advantage of globally recognized TapRooT® professional training added to your expertise and on your resume.

As part of the course, attendees will bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may offer knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet August 13 at 21c Museum Hotel Nashville in downtown Music City for the course. You will likely want to explore Nashville so below we’ve included highlights of your host city.

Register here for the 2-Day TapRoot® Root Cause Analysis Training course in Nashville

Experience Nashville

Live music 24/7. Fun places to relax and kick back. History, art, culture. And tying it up with a bow: The food.  There’s a lot to discover in Nashville and we’re here to help with a few suggestions.

The Country Music Hall of Fame: Pays tribute to the past of country music while also featuring contemporary artists.

Visit Nashville distilleries: Corsair DistilleryPennington Distilling Co., Nelson’s GreenBriar Distillery, Pritchard’s Distillery, Jack Daniel’s Distillery. Moonshiners, from a past century, passed their recipes down through the generations. Today’s Nashville distilleries have built on that heritage, blending innovation into proven family recipes.

Experience live artists at the Grand Ole Opry: You never know who you’ll get to see and hear at this Nashville icon but we guarantee you will be well entertained. A tradition since 1925.

Bicentennial Capitol Mall State Park:  Go here for a bird’s-eye view of the state capitol. Walk through the 19-acre park to see a 200-foot granite map of the state, a World War II memorial, a 95-bell carillon, a pathway of history, and the Rivers of Tennessee fountains. Eleven planters along the Walkway of Counties show native plant species from the state’s different regions.

Sandwich your trip to the Bicentennial Capitol Mall State Park between some ice cream at the Farmers Market and nationally recognized artisan coffee at Crema.

Nashville eateries

Edley’s Bar-B-Que: Walk into Edley’s and feel like family. They smoke meats low and slow with White Oak, and carry on the Nashville tradition of meat and three, with those sides coming fresh and made from scratch every day.

Hattie B’s Chicken: Two words: Hot Chicken. They call it “Comeback Sauce” for a reason. Don’t skimp on the desserts when you’ve got peach cobbler and banana pudding calling your name.

Five Points Pizza: If you have a pizza craving, pick up a slice (or more) at Five Points. Consistently voted Nashville’s best.

Husk: For something more upscale, Husk is a few blocks south of historic Broadway, in the heart of downtown Nashville, featuring  James Beard award-winning Chef Sean Brock and his quest for ingredient-driven cuisine.

5th & Taylor: Chef Daniel Lindley brings interpretations of Sunday dinners to traditional American fare and to your table.

Pancake Pantry: Delicious any time of the day, but be warned: Either go early morning or in the early afternoon because the secret is long out about this Nashville icon’s goodness. In Hillsboro Village. Hours: Monday – Friday, 6:00 am – 3:00 pm; Saturday and Sunday, 6:00 am – 4:00 pm.

 

Loveless Cafe: At least 65 years an award-winning Nashville legend, Loveless Cafe is quintessential fried chicken, biscuits, and preserves, all earnestly homemade. There is plenty more on the menu, too!

Frothy Monkey: A terrific place to hang out and chat while having a good cup of coffee or a full meal.

Dose: Step in for a refreshing cup of coffee or tea and something yummy from the bakery. Great place to unwind, chat, or get some work done on your laptop.

Biscuit Love: Now a Music City staple with three locations, Biscuit Love began life as an airstream food truck named Lilly.  This family-owned interpreter of the Southern brunch serves a variety of from-scratch for breakfast and lunch.

Discover more to explore from our Nashville Pinterest board and begin planning your TapRooT® trip to Tennessee today!

 

TapRooT® Around the World: Bogota, Colombia

June 6th, 2018 by

Thank you Diana Munevar for these wonderful TapRooT® training photos. Looks like everyone is having fun and learning the TapRooT® methodology.

Advance your career by putting yourself in the picture and becoming TapRooT® trained. You will learn how to troubleshoot and identify the root cause of any issue and/or incident by one of our expert instructors. You can start by registering today, it’s easy! Below are a sample of our upcoming course. If you’re looking for a different location click here to see all of our available courses.


Calgary, Canada, June 11, 2018:  2-Day TapRooT® Root Cause Analysis Training Course

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training Course

Denver, CO, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Hartford, CT, June 13, 2018: 2-Day TapRooT® Root Cause Analysis Training Course

Perth, Australia, June 18, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Niagara Falls, Canada, June 20, 2018: 2-Day TapRooT® Root Cause Analysis Training Course

Auckland, NZ, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training Course

Brisbane, Australia, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training Course

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Testimonial Tuesday

June 5th, 2018 by

TapRooT® is a world-class software system designed to help investigators solve every day hurtles. TapRooT® take the investigator beyond his or her knowledge to choose root causes that are “outside the box” of common root causes such as writing poor procedures or inadequate training.

Are you interested in learning TapRooT®, but not sure what course is right for you? Here are some testimonials to help you decide which course is the best fit.

Client testimonials about our 2-Day TapRooT® Training Course:

  • “Wide applicability to all departments of a complex company.” – Nikhil
  • “Improved quality of final analysis and established corporate guidelines.” – Etienn
  • “RCA will greatly improve.” – Charles
  • “The Causal Factor Practice is a good exercise to reinforce concepts.” – John

Client testimonials about our 5-Day TapRooT® Training Course:

  • “Built additional work skills and added new tools for finding root causes.” – Jon
  • “Brings structure to doing incident investigations.” – Paul
  • “Learned to focus on the mistake sequence errors or failures, which directly impacts the incident.” – Affonso
  • “Using TapRooT® in my organization will be substantial in helping us identify our gaps.” – Kalina

 

We take your course evaluations seriously. Without them, we couldn’t continue to improve and grow as a company. So, thank you for your valuable feedback!

Looking for a course near you? Find a course location by clicking on the links below.

2-Day TapRooT® Root Cause Analysis Training
5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Career Opportunities for Candidates with TapRooT® Skills

June 4th, 2018 by

When you are TapRooT® trained, you can rely on your expertise to convey the level to which you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer. If you have invested yourself in TapRooT® training and skills, explore professional advancement with confidence through one of these global opportunities.

Safety Manager

Group Maintenance Leader

Senior Engineer

Environmental Safety & Health Manager

Controls Engineer

Senior Process Engineer

HES Manager

Patient Safety Analyst

Senior Engineer

Environmental Safety & Health Manager

Field Safety Coordinator

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hartford, Connecticut, June 13, 2018: 2-Day TapRooT® Root Cause Analysis Training

Niagara Falls, Canada, June 20, 2018: 2-Day TapRooT Root Cause Analysis Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT Root Cause Analysis Training

Amsterdam, Netherlands, September 26, 2018:2-Day TapRooT Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Join TapRooT® today for Facebook Live at noon EST!

May 30th, 2018 by

Join TapRooT® professionals Dave Janney and Benna Dortch today for our Facebook Live discussion: Corrective Action. As always, feel free to comment during or after the discussion. We enjoy hearing your thoughts.

We look forward to being with you on Wednesdays! Here’s how to connect with us for today’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, May 30

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

If you missed the last Facebook Live discussion, catch up here with TapRooT® professionals Mark Paradies and Benna Dortch: Avoid Big Problems by Paying Attention to the Small Stuff. After you’ve listened to the discussion via the Vimeo or video below, go to Mark’s article here for further exploration of the precursor mindset.

Avoid Big Problems By Paying Attention To The Small Stuff from TapRooT® Root Cause Analysis on Vimeo

Here is the video as well:

The 2-Day TapRooT® Root Cause Analysis Course is a good choice to send folks to for learning how to investigate precursor incidents. Your best problem-solvers need to learn more to gain the necessary skills for coaching others, and to investigate significant incidents and major accidents; they would attend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training. And, we can always come to your workplace to teach your team, just let us know or call us: 865.539.2139.

Meet TapRooT® in Milwaukee

May 30th, 2018 by

In two days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can accelerate your career and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet on July 17 at the Milwaukee Marriott Downtown for the 2-Day TapRooT® Root Cause Analysis Training course. You will likely want to explore Milwaukee so below we’ve included highlights of your host city.

Register here to take the 2-Day TapRooT® Root Cause Analysis Training course in Milwaukee. 

Experience Milwaukee

Milwaukee is known as the “big city of little neighborhoods.” Here, you’ll find friendly folks, delectable cuisine, a Midwestern culture, and unique experiences. Like Lake Michigan, the only Great Lake entirely within the U.S.

Discovery World: Whether you’re awestruck at the Tall Ships or Great Lakes, looking through the Simple Machine Shipyard, or Les Paul’s House of Sound, you’re surrounded by hands-on science, technology, and the environment.

Photo Op: Go around the cool exterior walkway of Discovery World to view Lake Michigan and the downtown area.

Milwaukee Public Museum: You can get lost in the floors of anthropology, geology, botany, history, zoology, and even a vintage European Village.

Sprecher Brewery Tour: See how the brewing process happens, from factory to shelves. Of course, you can sample brews in the mix of activities!

Brady Street: Sense the Midwest atmosphere on this street that offers nightlife, coffee houses, restaurants and ethnic cuisine, and shops.

Riverwalk: Go for the views and great dining along the Milwaukee River.

Historic Third Ward: A jewel in downtown, the Ward is home to a thriving arts community, shopping, restaurants. On the north end, you’ll find Milwaukee Public Market, fully decked out with a wine bar, diverse culinary vendors with vegetarian and vegan options, local swag for sale, something for your sweet tooth, and more. 

The beach: Yes, with sand and water, on beautiful Lake Michigan, which has a water surface of 22,300 square miles. Milwaukee has 1,400 acres of beaches and parkland on the water. Bradford Beach, in downtown Milwaukee, was selected as one of the Travel Channel’s top 11 city beaches.

Best Place at the Historic Pabst Brewery: Fascinating building, with a tour that clues you in on much of Milwaukee.

Did you know: Lake Michigan’s name is derived from an Ojibwa Indian word, “mishigami,” which means “large lake”?

 

Milwaukee eateries

Milwaukee Ale House: Sit on the patio of this microbrewery and restaurant and enjoy the Milwaukee River sights and sounds.

Blue’s Egg: Coffee and carry-out or have breakfast or lunch at this Art Deco eatery.

The Capital Grille: Upscale steakhouse and classic American fare.

Odd Duck: Inventive New American menu with creative cocktails.

AJ Bombers: Happy hour, great burgers and beer, open until late.

Milwaukee Brat House: Great brew selection. Brats, Wisconsin cheese soup, chicken sandwiches, pretzels—all locally popular.

Glorioso’s Italian Market: Shop in the market while waiting for your food. Great meatballs and sauce.

St. Paul Fish Company: Dinner specials nightly. Fresh seafood and a mix of American favorites.

Discover more to explore from our Milwaukee Pinterest board and begin planning your TapRooT® trip to Wisconsin today.

 

 

Learn TapRooT® in Nairobi

May 29th, 2018 by

In five days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can accelerate your career and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet on July 16 for the 5-Day Root Cause Analysis Training course. You will likely want to explore a bit of Nairobi so below we’ve included highlights of your host city.

Register here to take the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Nairobi.

Experience Nairobi
Nairobi is a modern African city with a colonial past. As Kenya’s capital, Nairobi is the most populous city in eastern Africa and a leading business, cultural, and financial hub in Africa.

Nairobi offers parks, shopping, art museums, cultural attractions, restaurants and bars, and opportunities to get close to wildlife.

Wildlife
Giraffe Center: Supported by the American Fund for Endangered Wildlife, the center offers you experiences in feeding, standing face-to-face with the giraffes, and walking the Giraffe Center Nature Trail. An endangered subspecies giraffe, the rare Rothschild, has been successfully bred at Giraffe Center.

Get up close to baby elephants at David Sheldrick Wildlife Trust Elephant Orphanage. Only available for viewing from 11 am to 12 pm, so plan accordingly, the baby elephant orphans are found left behind when the babies fall into watering holes or when their mothers are poached. The handlers bottle feed them the only kind of milk the young elephants can have: elephant milk, of course.

Nairobi National Park: Experience exhibits about Kenyan history and early African ancestry, cultures, and people. Learn about fossils and their names. Next door is Snake Park where some snakes are so poisonous, they are behind double glass! Stroll the botanic garden and trek the nature trail.

Culture
Nairobi National Museum: Explore gardens with sculpture, culture, and history in the midst of Kenya’s rich heritage.

Kenyatta International Convention Centre: View the city from the heights of the conference centre with its dome-shaped tower. The Nairobi skyline is punctuated by the centre’s fusion of African styles, both traditional and contemporary.

Masai Market: On Tuesdays, shop among handicrafts: sculptures, jewelry, batik hangings, apparel, sisal bags, and many other handmade selections. Also, check out the City Market.

African Heritage House: The house overlooks Nairobi National Park and is a combination of diverse mud architectures across Africa.

Karen Blixen Home: Built in the tradition of late 19th-century bungalow architecture, with spacious rooms, verandas horizontally laid out, a roof of tile and stone, at the foot of the Ngong Hills, the home was owned by Danish author Karen and her Swedish husband, Baron Bror von Blixen Fincke. The Academy Award-winning film “Out of Africa” was about their lives in this home on farmland in Kenya.

Nairobi eateries
Carnivore: Set amid tropical gardens, with the rustic feel of a medieval banquet hall, Carnivore offers exotic meats, soups, side dishes and sauces, selection of desserts and Kenyan coffee. Try a classic Kenyan cocktail, Dawa, a blend of vodka, sugar, lime, and honey.

Talisman: A fusion of European, Pan-Asian, and African cuisine and considered one of the best restaurants in Nairobi. Try the grilled filet with a potato patty mixed with vegetables and deep fried, served with a wasabi-mustard sauce.

Wasp & Sprout:  A small cafe in the quiet Loresho area with excellent food and a relaxing ambiance. Visit during breakfast or brunch for ricotta pancakes, eggs Benedict, and baked goods. Bring a book and make yourself at home for a few hours.

The Arbor: Set in a beautiful garden, the cafe is eco-friendly with Southeast Asian and international cuisine.

Brew Bistro & Lounge: A popular restaurant, brewery, and lounge, with rooftop beer garden ambiance and a lively nightlife.

Mama Ashanti: A local favorite with West African and Ghanaian fare.

J’s Fresh Bar & Kitchen: In Westlands, this gastropub has  outdoor seating, a DJ booth, nightlife and a full-service restaurant.

Discover more to explore from our Nairobi Pinterest board and begin planning your TapRooT® trip to Africa today.

Career Opportunities for Candidates with TapRooT® Skills

May 28th, 2018 by

When you are TapRooT® trained, you can rely on your expertise to convey the level to which you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer. If you have invested yourself in TapRooT® training and skills, explore professional advancement with confidence through one of these global opportunities.

QHSE Analyst

Associate-Senior Engineer Nuclear (Electrical)

HSE Field Technician

HES Advisor

Senior Process Engineer

Patient Safety Analyst Nurse

Patient Safety Program Coordinator (PSPC)

Safety Professional

Pipeline Risk/Integrity Engineer

Controls Engineer

Group Maintenance Leader

Field Safety Coordinator

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hartford, Connecticut, June 13, 2018: 2-Day TapRooT® Root Cause Analysis Training

Niagara Falls, Canada, June 20, 2018: 2-Day TapRooT Root Cause Analysis Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT Root Cause Analysis Training

Amsterdam, Netherlands, September 26, 2018:2-Day TapRooT Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Join TapRooT® in Niagara Falls

May 25th, 2018 by

In two days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet at the Marriott on the Falls Hotel on June 20 for the 2-Day Root Cause Analysis Training course. You will likely want to explore a bit of Niagara Falls so we’ve included highlights of your host city.

Register here to take the TapRooT® course in Niagara Falls. 

 

Experience Niagara Falls

Three waterfalls bridge the international border between Canada’s Ontario province and New York state, forming the southern end of the Niagara Gorge. This is the roar of nature, adventure at its fullest.

Water action
Take a Niagara Hornblower Cruise or cruise via Maid of the Mist close to the bottom of the mighty Niagara Falls and watch the wall of thundering water. Ponchos provided!

Keep the thrills going on another wet visit as you descend an elevator to go through a narrow tunnel—Journey Behind the Falls.

Get close up via a boardwalk. White Water Walk, along the Great Gorge, showcases Class 6 whirlpool rapids in the raging river.

Insider tip: Prepare to get wet (and pack accordingly) for any of the boat adventures!

Want a bird’s-eye view of the falls? Go to the top of Skylon Tower, 775 feet above the falls. There are two fine dining restaurants at the top, a 3D movie theatre, and a Family Fun Centre.

Niagara Gorge Discovery Center is a gateway into short hikes around the falls. Or try Niagara Glen Nature Centre to hike along the Niagara River.

Niagara Adventure Theater is a 45-minute production about settlers, explorers, and the story behind the thundering falls—all within feet of American Falls, Bridal Veil Falls, and the Horseshoe Falls.

Drive over the Rainbow Bridge, an arch bridge across the Niagara River gorge.

Did you know: The Niagara River, along with the Great Lakes Basin, is a legacy of the last Ice Age. 18,000 years ago?

Cycling is a blast here. Take the route along the 56 km path, Niagara River Recreation Trail, connecting Fort Erie to Niagara-on-the-Lake. The route may be started anywhere in the park.

Fancy a wine tour and tastings in Niagara Falls? Two popular opportunities are Winery Tours of Niagara and Discovery Tours Unlimited.

 

Visit Niagara Parks Butterfly Conservancy for a walk through a rainforest setting, viewing over 2000 butterflies.

Did you know: The Niagara River supplies the water for  the falls and its dissolved minerals and limestone create the green color you see?

Niagara Falls eateries
BlueLine Diner, 4424 Montrose Ave.: Huge, delicious pancakes, perfect bacon, wonderful coffee, and more. Bonus: Browse the hockey store attached to this diner.

Flying Saucer, 6768 Lundy’s Ln.:  Up late? Flying Saucer is open until 4 am!  Indulge in eggs, fries, toast, and more.

Koutouki, 5745 Ferry St.: Chicken souvlaki, moussaka, lemon potatoes—great Greek fare.

Fun fact: Niagara Falls State Park is the oldest state park in the nation.

Piccadilly Restaurant, 5501 Ferry St.: Traditional English pub fare and the owners are from the UK. Great fish and chips and chicken curry.

Weinkeller, 5633 Victoria St.: With fare such as house-made wine and fried goat cheese, Weinkiller is upscale and farm-to-table.

Frijoles Fresh Mex Burritos, 3465 Portage Way: Open until 8 pm, this burrito establishment makes everything in house, including all the sauces. Customize your order any way you like. Vegan and vegetarian options.

Tide & Vine, 3491 Portage Rd. or 1523 Niagara Stone Rd.: The freshest oysters and great seafood. Serves local beer and wine.

PhoXyclo, 6175 Dunn St.: You can get a great steaming bowl of pho here, with an sweetness to the broth.

Queen Charlotte Tea Room, 5689 Main St.: The desserts are made from scratch, and tea is always ready. You can also feast on bangers & mash, mushy peas, and  fish & chips.

AG, 5195 Magdalen Ave., Named for silver on the periodic table, this farm-to-table experience is sophisticated, made with fresh ingredients harvested from the AG farm.

Good to know:  U.S. driver’s licenses are valid in Canada, but if you’re visiting from other countries, you’ll need an international driver’s license. A seatbelt must be worn at all times, for both drivers AND passengers. Hand-held electronic devices are banned while driving.

Discover more to explore from our Niagara Falls Pinterest board and begin planning your TapRooT® trip today.

TapRooT® Around the World: Sao Paulo, Brazil

May 24th, 2018 by

This group has been busy this week! Just look at the wall behind them! TapRooT® Instructors Boris Risnic and Marcelo Marquez are shown here with students from the 5-Day TapRooT® Root Cause Analysis Team Leader Training class in Sao Paulo, Brazil.

Put yourself in the picture by becoming trained in troubleshooting and identifying root causes of issues and incidents. Register today for a TapRooT® course and gain advantage, experience, and expertise from our professional instructors. Below is a sample of our upcoming courses.We are global to meet your needs. If you need other times or locations, please see our courses.

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Get TapRooT® Trained in Hartford

May 23rd, 2018 by

In two days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your wheelhouse and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet at the Hilton Garden Inn Hartford North/Bradley Int’l Airport for the 2-Day Root Cause Analysis Training course.

Register here to take the TapRooT® course in Hartford. 

 

Experience Hartford
Connecticut’s capital, Hartford, is home to beautiful parks, a choice of unique museums, attractions, performing arts and restaurants. See the stunning Connecticut State Capitol, visit the Wadsworth Atheneum, one of the oldest art museums in the U.S., and stroll through the Rose Garden in Elizabeth Park. Best things to do in Hartford include the Connecticut Science Center, the Mark Twain House & Museum and the carousel in Bushnell Park.

Connecticut State Capitol: At 210 Capitol Ave., the marble and granite state capitol building dates from 1871 and is a U.S. National Historic Landmark.

Mark Twain House & Museum: This Victorian Gothic house on Farmington Avenue has 19 rooms and is where Samuel Longhorne Clemens wrote The Adventures of Huckleberry Finn and The Adventures of Tom Sawyer, and where he raised his family.

Wadsworth Atheneum Museum of Art, 600 Main St., was founded in 1842 and opened in 1844, one of the oldest art museums in the U.S. You’ll see French and American Impressionist collections, works by contemporary and modernist artists, landscapes by members of the Hudson River School, American decorative arts, and furniture. The Wadsworth Atheneum is the largest art museum in Connecticut and is listed on the U.S. National Register of Historic Places.

Lincoln Financial Sculpture Walk: Created to honor Abraham Lincoln, the walk includes sculpture installations, murals, and artwork. Noted historian and biographer Doris Kearns Goodwin was instrumental in the launch of the mobile tour, and is the narrator.

Connecticut Science Center: At 250 Columbus Blvd., the Connecticut Science Center is a nine-story science museum with 40,000 square feet of interactive exhibits.

A city park on Asylum Avenue, 102-acre Elizabeth Park is the oldest municipal rose garden in the U.S., with 15,000 rose bushes representing 800 varieties. The Park is also home to an outdoor concert series in the summer, and contains greenhouses, lawns, pathways, a pond, and tennis courts.

Bushnell Park, 30 Arbor St., has its own summer concert series. The park also offers visitors a tour of the Soldiers and Sailors Memorial Arch or a historical tour.

Hartford eateries 
At Bushnell Park (see above), you will find food trucks at the park year round with fare such as the bacon marmalade grilled cheese from Whey Station.

Salute, 100 Trumbull St., in downtown Hartford, is a great “meet and eat” spot, with a robust bar and a creative menu.

BBQ Bear’s Smokehouse, 25 Front St., smokes meats Kansas City-style and boasts “the best ribs in Connecticut,” along with its delicious sides and desserts.

The Capital Grille, 44 Front St., is a great steakhouse with classic American fare in an upscale setting.

The Trumbull Kitchen, 150 Trumbull St., is a stylish eatery featuring a inventive menu—from tasters and tapas to soothing comfort food.

Firebox Restaurant, 539 Broad St., is set in a renovated forge, with an upscale-casual atmosphere and a farm-to-table New American menu.

Sarah’s Coffee House, 257 Asylum St., is farm-to-table and a local charity supporter along with having terrific coffees, teas, smoothies, and pastries.

Homemade doughnuts, breakfast sandwiches, coffee, and more—Tastease, 70 New Park Ave.—is a local favorite.

Family-owned Tangiers, 550 Farmington Ave., is a restaurant and a grocery, specializing in Middle Eastern and Mediterranean fare, such as spicy falafel, chicken gyro, tabbouleh, baklava.

Mozzicato DePasquale Bakery and Pastry Shop, 329 Franklin Ave., is ideal for cocktails, an espresso, a pastry.

Sample a German-Polish smokehouse/deli, Adolf’s Meats & Sausage Kitchen, 35 New Britain Ave., for brats, hams, Canadian bacon, kielbasa, and more.

Stop in at Spigot Cafe, 468 Prospect Ave., for ice-cold brews from around the world. Cash only. Feel free to bring food in to have with your beer!

Discover more to explore from our Hartford Pinterest board and begin planning your TapRooT® trip to Connecticut today.

Connect with TapRooT® in Hamburg

May 22nd, 2018 by

In five days with TapRooT®, you can learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and can be a professional game changer for you.

From beginners to experts, TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis, and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll gather and kick off the 5-Day TapRooT® Advanced Root Cause Analysis Training at the Courtyard by Marriott Hamburg Airport on June 11. You may want to make plans to explore your host city while you’re there. See our travel tips below.

Register here for the course.

Hamburg—Germany’s second-largest city and seaport—offers you lots to explore. Walk along the harbor, see the sights, and plot your Hamburg game plan.

Hamburg highlights
Visit the port. See Hamburg and feel its maritime vibes on a boat tour. View the fish market, pass contemporary seaside architecture and the Elbe beach, touring across the port and back.

Honored as a Historic Landmark of Civil Engineering in Germany, the Old Elbe Tunnel was the first river tunnel on the European continent. Access the entry point from the harbor, walking to Steinwerder and back to St. Pauli in a few minutes.

Marvel at the Museum Ships—such as Rickmer Rickmers and Cap San Diego—Hamburg’s heralded historical ships, moored by the harbor.

If you’re a fan of model ships, U-boats and military history, visit International Maritimes Museum Hamburg, with the world’s largest private collection of maritime treasures, in historic Speicherstadt.

Appreciate the art and architecture of the oldest parish church in Hamburg, St. Peter’s Church, just a few blocks from Town Hall. Bronze lion-head door handles grace the west portal and date from 1342. A gothic mural that dates from 1460 is in the north portion of the church. The bell tower is up 544 steps and offers a grand view over Rathausmarkt, the Town Hall market, and Alster Lake.

Impressive sandstone Town Hall, also called Rathaus or City Hall, houses the senate and parliament among its 647 rooms. Note the staircase made of Sardinian marble, a commentary on the course of human life.

Check out Miniatur Wunderland, the largest model railway in the world. Close to the miniature wonderland, the canal of Nikolaifleet is one of the oldest spots in Hamburg, where you can see well-preserved Old Hamburg townhouses.

St. Pauli is a unique quarter in Hamburg, a great place to walk around and absorb the street art, get a drink, and shop.

Fun fact: Hamburg has more bridges than Venice.

Hop on a double-decker bus for a fun city tour. Take in the Landungsbrücken, the breathtaking harbor, historical Speicherstadt, modern HafenCity, famous Reeperbahn, the ‘Michel,” the Alster, Town Hall, museums, and villas.

Want more action? Take a beach walk on the Elbstrand, bike by Alster Lake, and kayak Hamburg’s canals.

Relax in the Rissen district, by the Elbe River on the Wittenberg shore. Nearby, explore the Wittenberg lighthouse.

Relish the views from the bistro and the collections in noted art museum, Hamburger Kunsthalle.

Taste Hamburg
Nosh at Barefood Deli. This bright, cozy atmosphere was introduced by a famous German actor and is family-owned. Homemade beer and wine, Sunday brunch, DJs in the evening—food and fun for everyone.

Dine with a view of Hamburg harbor at Fischereihafen, where fish dishes rule the day.

Another great fish eatery is Schabi’s Fischimbiss, where you can pick your own fish, eat inside or out, and enjoy the experience.

Insider tip: If you’re more interested in exploring than sitting down to dine, pop into a Hamburg grocery store for cheap-and-go items. Groceries often give out generous samples, so keep your eyes open!

You can see it from the Elbe bridges: Entenwerder 1. What a view from this pontoon eatery! Public Coffee Roasters is next door, so the cappuccino, espresso and coffee are amazing.

In a former pharmacy, the Brooklyn Burger Bar’s offerings are fresh and homemade.

Taste chocolate at Chocoversum. Learn about the process and create your own chocolate bar.

Enjoy Luicella’s Ice Cream in the St. Georg or St. Pauli locations.

Taste Scandinavia at Karlsons, where the Norwegian apple pancake is but one of the offerings you’ll long remember.

Klimperkiste is a bar and an eatery, so you don’t have to choose. Good for all night or a nightcap.

Discover more to explore from our Hamburg Pinterest board and begin planning your TapRooT® trip to Germany today. Download the handy, free Hamburg app here.

Career Opportunities for Candidates with TapRooT® Skills

May 21st, 2018 by

When you are TapRooT® trained, you can rely on your expertise to convey the level to which you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer. If you have invested yourself in TapRooT® training and skills, explore professional advancement with confidence through one of these global opportunities.

Patient Safety Program Coordinator (PSPC)

Associate – Senior Engineer Nuclear (Electrical)

Safety & Health Specialist

Pipeline Risk/Integrity Engineer

EHS Drilling Specialist

Safety Manager

Safety Professional

Patient Safety Program Coordinator

Patient Safety Analyst

QHSSE Advisor

Safety & Health Specialist

HES Manager

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Bogota, Colombia, May 28, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Perth, Australia, May 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Avoid Big Problems By Paying Attention to the Small Stuff

May 16th, 2018 by

Almost every manager has been told not to micro-manage their direct reports. So the advice above:

Avoid Big Problems By Paying Attention to the Small Stuff

may sound counter-intuitive.

Perhaps this quote from Admiral Rickover, leader of the most successful organization to implement process safety and organizational excellence, might make the concept clearer:

The Devil is in the details, but so is salvation.

When you talk to senior managers who existed through a major accident (the type that gets bad national press and results in a management shakeup), they never saw it coming.

A Senior VP at a utility told me:

It was like I was walking along on a bright sunny day and
the next thing I knew, I was at the bottom of a deep dark hole.

They never saw the accident coming. But they should have. And they should have prevented it. But HOW?

I have never seen a major accident that wasn’t preceded by precursor incidents.

What is a precursor incident?

A precursor incident is an incident that has low to moderate consequences but could have been much worse if …

  • One of more Safeguards had failed
  • It was a bad day (you were unlucky)
  • You decided to cut costs just one more time and eliminated the hero that kept things from getting worse
  • The sequence had changed just a little (the problem occurred on night shift or other timing changed)

These type of incidents happen more often than people like to admit. Thus, they give management the opportunity to learn.

What is the response by most managers? Do they learn? NO. Why? Because the consequences of the little incidents are insignificant. Why waste valuable time, money, and resources investigating small consequence incidents. As one Plant Manager said:

If we investigated  every incident, we would do nothing but investigate incidents.

Therefore, a quick and dirty root cause analysis is performed (think 5-Whys) and some easy corrective actions that really don’t change things that are implemented.

The result? It looks like the problem goes away. Why? Because big accidents usually have multiple Safeguards and they seldom fail all at once. It’s sort of like James Reason’s Swiss Cheese Model…

SwissCheese copy

The holes move around and change size, but they don’t line up all the time. So, if you are lucky, you won’t be there when the accident happens. So, maybe the small incidents repeat but a big accident hasn’t happened (yet).

To prevent the accident, you need to learn from the small precursor incidents and fix the holes in the cheese or add additional Safeguards to prevent the major accidents. The way you do this is by applying advanced root cause analysis to precursor incidents. Learn from the small stuff to avoid the big stuff. To avoid:

  • Fatalities
  • Serious injuries
  • Major environmental releases
  • Serious customer quality complaints
  • Major process upsets and equipment failures
  • Major project cost overruns

Admiral Rickover’s seventh rule (of seven) was:

The organization and members thereof must have the ability
and willingness to learn from mistakes of the past.

And the mistakes he referred to were both major accidents (which didn’t occur in the Nuclear Navy when it came to reactor safety) and precursor incidents.

Are you ready to learn from precursor incidents to avoid major accidents? Then stop trying to take shortcuts to save time and effort when investigating minor incidents (low actual consequences) that could have been worse. Start applying advanced root cause analysis to precursor incidents.

The first thing you will learn is that identifying the correct answer once is a whole lot easier that finding the wrong answer many times.

The second thing you will learn is that when people start finding the real root causes of problems and do real root cause analysis frequently, they get much better at problem solving and performance improves quickly. The effort required is less than doing many poor investigations.

Overall you will learn that the process pay for itself when advanced root cause analysis is applied consistently. Why? Because the “little stuff” that isn’t being fixed is much more costly than you think.

How do you get started?

The fastest way is by sending some folks to the 2-Day TapRooT® Root Cause Analysis Course to learn to investigate precursor incidents.

The 2-Day Course is a great start. But some of your best problem solvers need to learn more. They need the skills necessary to coach others and to investigate significant incidents and major accidents. They need to attend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training.

Once you have the process started, you can develop a plan to continually improve your improvement efforts. You organization will become willing to learn. You will prove how valuable these tools are and be willing to become best in class.

Rome wasn’t built in a day but you have to get started to see the progress you need to achieve. Start now and build on success.

Would you like to talk to one of our TapRooT® Experts to get even more ideas for improving your root cause analysis? Contact us by CLICKING HERE.

TapRooT® Around the World: Bogota, Colombia

May 15th, 2018 by

Many thanks to Diana Munevar for these TapRooT® training photos from a three-day TapRooT® training course led by Hernando Godoy and Piedad Colmenares in Bogota, Colombia! Looks like they are having fun and learning a lot!

Put yourself in this picture. Advance your career and your development through TapRooT® training!

We are global to meet your needs. Register today for a TapRooT® Training course and gain advantage, experience, and expertise from our professional instructors. Below is a sample of our upcoming courses.

July 16 – Auckland, New Zealand, 2-Day TapRooT® Root Cause Analysis Training

July 17 – Milwaukee, Wisconsin, 2-Day TapRooT® Root Cause Analysis Training

July 25 – Lake Tahoe, Nevada, 2-Day Root Cause Analysis Training

August 08 –  Sao Paulo, Brazil, 2-Day TapRooT® Root Cause Analysis Training

August 13 – Nashville, Tennessee, 2-Day TapRooT® Root Cause Analysis Training

August 27 – Monterrey, Mexico, 5-Day TapRooT® Advanced Root Cause Analysis Training

September 12 – Newcastle, Australia, 2-Day TapRooT® Root Cause Analysis Training

September 26 – Amsterdam, Netherlands, 2-Day TapRooT® Root Cause Analysis Training

October 14 – Dubai, UAE, 5-Day Advanced Root Cause Analysis Training

 If you’re interested in pursuing a TapRooT® course that is near you or for a specific date, look further via these two links:

2-Day TapRooT® Root Cause Analysis Training

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Testimonial Tuesday

May 15th, 2018 by

TapRooT® is a world-class software system designed to help investigators solve every day hurtles. TapRooT® take the investigator beyond his or her knowledge to choose root causes that are “outside the box” of common root causes such as writing poor procedures or inadequate training. To learn more about our courses and what people have to say about them continue reading.

Here’s what clients had to say about our 2-Day course:

  • “This course met my expectations, will be back for a 5-Day training.” – Charles
  • “The Final Team Exercise was thought provoking and tied concepts learned all together.” – John
  • “RCA will be greatly improved.” – Huckeaberry

Interested in our 5-Day? Here’s what our clients had to say:

  • “I learned new ways to gather information, in line of questions.” – Davis
  • “I like the optimal tools especially CHAP®.” – Gias
  • “This is a powerful process, if it is followed through it will eliminate many preconceived thoughts.” – Kyle
  • “I liked the use of safeguard hierarchy. This can help me make “stronger” corrective actions after the investigation.” – Inger

We take your course evaluations seriously. Without them, we couldn’t continue to improve and grow as a company. So, thank you for your valuable feedback!

Looking for a course near you? Find a course location by clicking on the links below.

2-Day TapRooT® Root Cause Analysis Training
5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Learn TapRooT® in Denver

May 14th, 2018 by

Expand your skills in Denver!

In less than a week, you can learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and can be a professional game changer for you.

From beginners to experts, TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis, and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll gather and kick off the 5-Day TapRooT® Advanced Root Cause Analysis Training at the Westin Denver Downtown on June 11. You may want to make plans to explore your host city while you’re there.

Register here for the course.

Soak up Denver

Denver is packed with must-do thrills: Stand exactly one mile high on the west steps of the state capitol and see 200 mountains from its dome. Set your eyes on the world’s greatest collection of Native American art at an architectural wonder, the Denver Art Museum. Check out Old West history in a trendy downtown at Golden, Colorado’s first capital, where you can sip a beer while kayakers paddle by.

The Mile High City is a paradise for outdoor adventure and pro sports. The choices are wide-ranging: walking trails, urban hikes, parks, sporting events, and more Denver adventures.

Colorado’s landscape is awe-inspiring. Take Garden of the Gods in Colorado Springs, little more than a hour from Denver. You can go front range climbing, take a jeep or segway tour, or tour via bike or electric bike. If you’re a photography buff, this is a natural for you.

Go brewery touring and get a closeup taste of the culture Denver’s famous for.

Denver’s historic district, or Lower Downtown, is called LoDo. Amid 28 square blocks, you can enjoy excellent restaurants, live music, and fun brewpubs. Walk, sightsee, window shop in downtown Larimer Square among a vibrant district of Victorian buildings restored to hip shops and restaurants.

The creative community of Denver shows up in galleries, studios, and cultural attractions across seven art districts.

Visit Red Rock Canyon Park & Amphitheatre for hiking, walking, and biking trails, or dine at Red Rock’s Ship Rock Grille and admire the view.

Check out Union Station, a transportation hub, historic landmark, and cool space for noshing–such as Mercantile Dining & Provision–gathering, and shopping.

At El Taco De Mexico, 714 Santa Fe Dr., it’s all about being the authentic taqueria.

Try breakfast or lunch at Maria Empanada, a great bakery and cafe offering a taste of Argentina.

At the vintage-inspired ice cream shop Little Man, people line up around the block on 16th Street for homemade flavors like peach cobbler, oatmeal cookie, salted Oreo, and creme fraiche.

Discover more to explore from our Denver Pinterest board and begin planning your TapRooT® trip to Colorado today.

Career Opportunities for Candidates with TapRooT® Skills

May 14th, 2018 by

When you become TapRooT® trained, you can rely on your expertise to communicate how seriously you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer across the desk from you. If you have invested yourself in TapRooT® training and skills, explore professional advancement through one of these global opportunities.

Patient Safety Analyst Nurse

Field Service Manager – Wireline & Perforating

HSEQ Manager

Chemical Manufacturing

Environment, Quality and Safety Coordinator –  Collections Division

HES Operations Specialist

Maintenance Manager

Reliability Engineer I

Manager – EHS/Quality

Associate-Senior Engineer Nuclear (Electrical) 

Safety & Health Specialist (Remote)

Patient Safety Program Coordinator

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Sao Paulo, Brazil, May 21, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Brisbane, Australia, May 22, 2018: 2-Day TapRooT® Root Cause Analysis Training

Cork, Ireland, May 23, 2018: 2-Day TapRooT® Root Cause Analysis Training

Pittsburgh, Pennsylvania, May 24, 2018: 2-Day TapRooT® Root Cause Analysis Training

Bogota, Colombia, May 28, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Perth, Australia, May 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Acquire TapRooT® Training in Aberdeen

May 11th, 2018 by

Meet us in Scotland for TapRooT® training!

Two days. That’s the amount of time it will take for you to learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and can be a professional game changer for you.

From beginners to experts, TapRooT® Techniques are designed for everyone. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Techniques learned include: SnapCharT®, Root Cause Tree®, & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your wheelhouse and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet and begin the 2-Day TapRooT® Root Cause Analysis Training at the Holiday Inn Aberdeen, West, on June 6. Register here for the course and count on seeing a bit of your host city while you’re there.

Experience Aberdeen, the Granite City
Aberdeen’s rich history began as two separate towns on the North Sea. Along the Don River were Old Aberdeen and the cathedral and university; New Aberdeen, on the Dee River, was the hub for trading and the fishing village. Today, Aberdeen is Britain’s largest granite-exporting industry and the chief seaport of northern Scotland. Stop in at Aberdeen Maritime Museum on Shiprow, overlooking the busy harbor. Learn about the city’s legendary relationship with the sea through collections spanning shipbuilding, fast sailing ships, fishing, and port history. The museum is the UK’s sole location with displays on the North Sea’s gas and oil industry. Catch more seafaring history at Fooddee (pronounced “FIT-ee” locally), an old fishing village straight from a postcard. You may see dolphins leaping up at the harbor mouth!

Aberdeen and Aberdeenshire make up part of Scotland’s castle country, as in more than 300 castles. Listen to the sound of the traditional Scots language, a local Doric, while you’re drinking up the atmosphere here. Play a round of golf at Royal Aberdeen Golf Club, founded in 1780, while you take in North Sea coastal views. Enjoy the rugged cliffs and sandy bays at St. Cyrus National Nature Reserve, or explore mountains, lochs, wildlife, and distilleries at Cairngorms National Park.

History and architecture
Get to know a bit of Aberdeen history beginning with St. Machar’s Cathedral, (1424) and Provost Skene’s House (c. 1545). Visit the Union Street parish church of St. Nicholas, divided into two parts: the West Church (built in 1755) is separate from the East Church (built in 1838), divided by the original 13th-century transept and 19th-century steeple. Compare two medieval bridges, the Brig o’ Balgownie (1320), which spans the Don, and the Old Bridge of Dee (1527). You’ll notice a mix of styles, from the Neoclassical-style Music Hall (1822) to Broad Street’s Marischal College (1844), the latter said to be the largest granite building in the world. Founded in 1845, King’s College, now the University of Aberdeen and home of five Nobel Laureates, is known for its famous crown spire and Renaissance style.

Fun fact: Yes, the jaw-dropping architecture is gray granite and there’s a lot of it. Look closely and you’ll see the buildings take on a silver sparkle in sunlight due to their high mica content.

Eateries and entertainment
Books & Beans, 22 Belmont St: Coffee + WiFi

Foodstory, 13-15 Thistle St: Soups, salads, scones, lasagna, great coffee, and fun folks

The Lemon Tree, 5 West North St: Cool beverages and music

The Sanddollar Cafe & Bistro, 2 Beach Esplanade: Delicious dinners, ample wine list, and jazz nights

Ross Bakery, 44 Chapel St: Pies, breads and scones, burgers and sandwiches, cakes

Moonfish, 9 Correction Wynd: Modern British cuisine, generous gin list, set amid medieval streets of Aberdeen’s merchant quarter with views of the 12th-century St. Nicholas church

Maggie’s Grill, 242 Holburn Street:  Angus steaks; locally sourced hickory-smoked pulled pork; pastrami; locally sourced cheeses, vegetables, breads, beer, and coffee; all served with the motto,“Field to fork and made with soul!”

The Silver Darling, North Pier, Pocra Quay: Dine with panoramic views of the water.  Here’s a sample of the scrumptious fare: brown crab, prawns and pan-fried sea trout with carrot & cardamom purée

Almondine, 39 – 43 Thistle Street: Macarons of every description, afternoon tea, and a French bakery

Discover more of Scotland to explore from our Aberdeen Pinterest page and begin planning your TapRooT® trip to Aberdeen today.

High road or low road, we hope to see you in Scotland!

TapRooT® Around the World: Houston

May 11th, 2018 by

Last day of our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Houston, Texas. Heidi Reed and I are looking forward to seeing our course attendees’ final presentations. It’s been an awesome week! Click here and get in the picture.

 

Come learn with us in Cape Town!

May 7th, 2018 by

Broaden your horizons and enhance your career in Cape Town!

Mark your calendar and pack your bag to join us in Cape Town for a TapRooT® training course sure to change the way you think about solving problems. In just 5 days, you’ll learn TapRooT® to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events and other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement.

Whether you’re a TapRooT® expert or a beginner, there is always something new and exciting to learn at our 5-Day course. Once you’ve completed the course, you will receive a training certificate and a 90-day subscription to TapRooT® VI. Be sure to bring a safety incident or quality issue when you attend the course. The reports may be a written report, or you have extensive knowledge of an incident without a written report. We will divide into teams of 2-4 people, with each team analyzing a different problem.

Experience Cape Town
Start your exploration with a early morning trek up Table Mountain and take in panoramic views of the city. Ascend the mountain by hiking or via cable car. You’ll be atop one of the New Seven Wonders of the World!

Cape Town is brimming with adventure, culture, and culinary arts. The original city of South Africa, Cape Town was established in 1652 as a refueling station for ships sailing the Spice Route. As it gave birth to civilization, the city is called “the Mother City” by locals and travelers.

If peacefulness, beauty, recreation, nature, and bird-watching are high on your list, jog, hike, or picnic at Kirstenbosch National Botanical Garden or Green Point Park. Cycle, fish, swim or get into water sports at a beach or nature reserve such as West Coast National Park. Find more gardens and parks here.

From aboard a Ceres Rail Company steam train, glimpse the picturesque Ceres Valley landscape.

Visit St. George’s Cathedral, referred to as the “People’s Cathedral” for its role in the resistance against apartheid. The cathedral was designed by Sir Herbert Baker and is the oldest cathedral in Southern Africa and mother church of the Anglican Diocese of Cape Town.

Take a 30-minute walk through Silvermine Nature Reserve and take in the hidden waterfall in the reserve’s southeastern area. Or immerse yourself in a 90-minute city walk through some of Cape Town’s most noted historic culture: Two free walking tours,  the Historic City Tour and the Vibrant Bo-Kaap Tour, start at the City Sightseeing ticket office at 81 Long Street (stop 5, look for the bright red umbrellas).

Shop, dine at, and stroll the V&A (Victoria & Albert) Waterfront; check out the iconic Old Clock Tower while you’re there.

 

Cape Town Eateries

Venture to Long Street’s Royal Eatery for a burger you likely will not soon forget. Select among 50 gourmet burgers, or go for  pizza or vegetarian  in this casual, colorful restaurant.

Relax in the laid-back vibe of Black Sheep Restaurant and feast on honest, uncomplicated, good food made with the best local ingredients.

Relish lunchtime in a Cape Dutch National Monument situated on a lagoon in West Coast National Park. Indulge in local flavors—a blend of Portuguese, Dutch, Norwegian, Italian, and Malay influences—translated through savory, traditional dishes at Geelbek Restaurant.

While you’re at the V&A Waterfront, Balducci’s great vibe and generous wine list accent its great offerings—from steak to pizza and sushi to pasta.

Check out more deliciousness in Cape Town here.

Plot your sightseeing with help from our Cape Town Pinterest board.

Register for the 5-day course in Cape Town here.

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Using TapRooT® to Improve Investigations, Stop Fault Finding, Reduce Injuries, & Cut Workers’ Compensation Costs Submitted by Dave Hales, Safety & Compliance Supervisor, Skyline Mines, Canyon Fuel Company, LLC   Challenge Skyline Mines is an underground coal mining operation with over 350 employees. Our challenge is to go from a company with a better than …

In 1995, BellSouth Telecommunications noticed an increase in the number of service interruptions or outages…

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