Category: Courses

Take TapRooT® in Brisbane

March 29th, 2018 by

Spend two days with TapRooT® Training in Brisbane and gain expertise and perspective in workplace situations. Learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other categories of problems.

At the completion of your course, you’ll receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Importantly, you will have the advantage of professional training in your expertise and on your resume!

While you’re in Brisbane, get to know your host city. Referred to by locals as “Brizzie,” Brisbane is the capital of Queensland, or the “Sunshine State.” Here, you are surrounded by misty blue hills in a city situated by the Brisbane River. Explore Brisbane culture through open-air dining experiences, wander the botanic garden, go in-line skating or biking along riverfront pathways, ferry the river on a CityCat, or check out North Stradbroke and Moreton islands. History fact: Brisbane was the busiest submarine port in the world during World War II. When you’re making plans or while you are there, be sure to use our Brisbane Pinterest board to discover adventures, dining and coffee spots, and city sights.

Attendees should bring safety incidents or quality issues from their work environment to use in a team exercise. These may be written reports, or course participants may share knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem.

Advance your professional development through TapRooT® Training: Register for a two-day, game-changing experience in Brisbane.

May 22, 2018, Brisbane, Australia: 2-Day TapRooT® Techniques

July 16, 2018, Brisbane, Australia: 2-Day TapRooT® Techniques

September 4, 2018, Brisbane, Australia: 2-Day TapRooT® Techniques

Learn TapRooT® in Sao Paulo: May 21 – 25

March 28th, 2018 by

Spend five days in fascinating Sao Paulo, Brazil, with TapRooT®! You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other categories of problems. Among the unique TapRooT® techniques, you’ll work with SnapCharT®, Root Cause Tree® & Corrective Action Helper®, plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis, and Proactive Improvement.

At course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Importantly, you will have the advantage of professional training in your expertise and on your resume!

The 5-Day TapRooT® course location will offer out-the-door convenience to Sao Paulo’s local highlights. Go for a refreshing walk in Ibirapuera Park. Be sure to browse and discover gems to explore on our Sao Paulo Pinterest board. Culture note: A person born in Sao Paulo state is called a paulista; someone born in the city is a paulistano.

Attendees should bring safety incidents or quality issues from their work environment to use in a team exercise. These may be either written reports or, alternately, course participants may share knowledge of an incident without a written report. We will divide into teams of 2-4 people, with each team analyzing a unique problem.

To advance your professional development through TapRooT® training, register here for Sao Paulo.

Testimonial Tuesday

March 27th, 2018 by

Here are recent evaluations from our 5-Day and 2-Day Root Cause Analysis Courses:

  • “Site uses corrective action software that has (SMARTER) fields built in that make actions easier to track.” – Kelle
  • “I will come away a better investigator. I feel confident in the process I need to follow to help find the true root cause.” – Orrin
  • “Will definitely improve my incident investigations.” – Ryan
  • “Opened my eyes to many more root causes.” – Twila
  • “Much more interactive than other courses I have taken.” – Todd
  • “I like how the process weeds out the upfront debates that slow down and complicate the process.” – Rob

We take your course evaluations seriously. Without them, we couldn’t continue to improve and grow as a company. So, thank you for your valuable feedback!

Looking to attend a course near you? Then click on the link below to see what courses are available near you.

2-Day Essentials TapRooT® Training
5-Day Advanced Root Cause Analysis TapRooT® Training

Learning TapRooT® in Pensacola: April 30 – May 1

March 23rd, 2018 by

Spend two days with TapRooT® Training in Pensacola and gain expertise and perspective in workplace situations. You’ll learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other categories of problems.

At course completion, you’ll receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Importantly, you will have the advantage of professional training in your expertise and on your resume!

The 2-Day TapRooT® course at Marriott Courtyard Pensacola also offers access to highlights in this westernmost city in the Florida Panhandle. Take a virtual cockpit tour and see more than 150 restored, one-of-a-kind aircraft at the National Naval Aviation Museum, the world’s largest museum of its kind. Explore Historic Pensacola Village and enjoy nightlife at Seville Square. Be sure to check out our Pensacola Pinterest board for cool places and adventures. Fun fact: The exact number of stairs at the historic Pensacola Lighthouse is 177.

Attendees should bring safety incidents or quality issues from their work environment to use in a team exercise. These may be written reports, or course participants may share knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem.

Advance your professional development through TapRooT® Training: Register here for a two-day, game-changing experience.

Learn with TapRooT® in Budapest: April 19 – 20

March 22nd, 2018 by

What will you learn in two days with TapRooT® in Budapest? You’ll learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other categories of problems.

At course completion, you will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Importantly, you will have the advantage of professional training in your expertise and on your resume!

Your 2-Day TapRooT® course location will offer out-the-door convenience to local highlights. Stay a bit longer before or after your course and enjoy this European city with its elegant architecture. Shop for a great find from the Central Market Hall. Cruise the Danube River. Walk the storied Chain Bridge, the first of eight bridges linking Buda with Pest. Discover gems to explore on TapRooT®’s Budapest Pinterest board.

What to bring? We’ll participate in an exercise using safety incidents or quality issues from your work environment. Be sure to bring one or more for us to dive into. These may be written reports, or you may share knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem. You’ll be amazed at how much you learn in two days that you can immediately apply!

To advance your professional development through TapRooT® training, register here for your incredible experience in Budapest.

TapRooT® Around the World

March 16th, 2018 by

TapRooT® instructor, Marco Flores-Verdugo, sent us these photos from a course in Monterrey, Mexico that Marco and Jesus Reynoso taught. Looks like a fun group, and they had a good time learning how to use TapRooT®.

Want to attend a TapRooT® training course?

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

2-Day TapRooT® Root Cause Analysis Training

Root Cause Tip: Luck Versus Being Consistent, Success and Failure Can Come From Both

March 14th, 2018 by

Every best practice can be a strength or a weakness. Even one phrase like “I will ____” can be self-defeating or uplifting. “I will succeed” versus “I will fail.” Both phrases set your compass for success or failure. Okay, so what does philosophy have to do with root cause analysis? Simple….

Practice safe behaviors, build and sustain safe and sustainable processes with good best practices, and success is measured by less injuries, less near-misses, and more efficient processes.

Practice unsafe behaviors, build unsafe but sustainable processes with poor best practices, and success is measured by more injuries, more near-misses, and wasteful business processes. Safety only happens by luck!

Guess what? In many cases, you can still be in compliance during audits but still meet the criteria of “unsafe but sustainable processes with poor best practices . . . measured by more injuries, more near-misses, and wasteful business processes.”

This is why Question Number 14 on the TapRooT® Root Cause Tree® is so important.

Not every Causal Factor/Significant Issue that occurred during an incident or was found during an audit is due to a person just breaking a rule or taking shortcuts. In many cases, the employee was following the rules to the “T” when the action that the employee performed, got him/her hurt or got someone else hurt.

Take time to use the TapRooT® Root Cause Tree®, Root Cause Tree® Dictionary, and Corrective Action Helper® as designed to perform consistently with a successful purpose.

Want to learn more? Attend one of our public TapRooT® Courses or contact us to schedule an onsite course.

Testimonial Tuesday

March 13th, 2018 by

If you have attend one of courses or a TapRooT® Summit at some point you’ve probably been asked to give a testimonial or filled out one of our course evaluations. We take your feedback seriously. So, thank you for helping us grow and improve.

Read what people have to say about our new Corrective Action Helper®.

  • “The book Corrective Action Helper® is a very good quick line for C.A. in general.” – W. Wiech
  • “The Corrective Action Helper® guide will certainly prove valuable.” – Terry Fisher

Read what benefits people received from attending our 2-Day Training Course.

  • “Gives you the ability to remove bias out.” – Jackie Nippard
  • “I see myself improving on the entire II process and I now have the tools to improve.” – Mark
  • “I have a better perspective of the details that contribute to incidents.” – Waylon Munch

TapRooT® Around the World

March 9th, 2018 by

TapRooT® instructor, Heidi Reed, sent us these photos from a course that she and Barry Baumgardner are teaching at Energy XXI in Grand Isle, LA. Looks like a great group!

 

Want to learn about your onsite course options?

Contact us!

Learn new skills in Lake Charles

February 23rd, 2018 by

Enhance your career in Lake Charles!

TapRooT® Techniques are designed for everyone, from new learners to expert. In two days, you’ll absorb the TapRooT® Essentials to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Best of all, you will have the advantage of professional training in your skill set and on your resume!

For the Two-Day TapRooT® Techniques course, we’ll congregate at the Golden Nugget Lake Charles on March 6-7. Enjoy the Golden Nugget’s ample amenities; take a break on the waterfront; or soak up history or local art. Use our Lake Charles Pinterest to help you plan.

Attendees should bring safety incidents or quality issues from their facility for a team exercise. Bring either written reports or, alternately, you may offer an incident without a written report. We’ll divide into teams of 2-4 people; each team will analyze a different problem during the course.

Register here for a career-changing experience.

Comments from a TapRooT® Course Participant

February 23rd, 2018 by

Malcolm Gresham, one of our instructors from Australia, sent me this video of a long time TapRooT® User who was attending a course for refresher training. Click the link below to watch a .mov (QuickTime) video.

CourseCritique.mov

Thanks Michael for having the course and you have a great memory! Keep reading the definition! Hope to see you at the Global tapRooT® Summit one of these years!

Come learn with us in Lisbon

February 23rd, 2018 by

Meet us in Lisbon!

TapRooT® Techniques are designed for everyone, from beginners to experts. In two days, you will learn the TapRooT® Essentials to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. At course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, our online software service. Above all, you’ll have the advantage of professional training in your expertise and on your resume!

For the Two-Day TapRooT® Techniques course, we’ll assemble March 8-9 at the EVOLUTION Lisboa Hotel, in the heart of Lisbon, a 10-minute drive from the airport. Enjoy free WiFi and the spa and sauna while you’re there, or explore the surrounding Arroios neighborhood. Discover spots you may want to visit on our Lisbon Pinterest.

Attendees should bring safety incidents or quality issues from their facility for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, and each team will analyze a different problem during during our coursework.

Register here for a course that will advance your career.

On the road with TapRooT®: Portland, Oregon

February 23rd, 2018 by

Join us in the Pacific Northwest!

From beginners to experts, TapRooT® Techniques are designed for everyone. In the span of our two-day course, you will learn the TapRooT® Essentials to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your wheelhouse and on your resume!

For the Two-Day TapRooT® Techniques course, we’ll gather at Courtyard by Marriott Portland City Center on March 21-22. The centrally located Courtyard offers just-out-the-door convenience to enjoy Portland’s local highlights, or to simply take a refreshing walk. You can also discover gems to explore within our Portland Pinterest board.

Attendees should bring safety incidents or quality issues from their facility for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

Register here to advance your professional development.

Five great reasons to register for our 2-Day TapRooT® Root Cause Analysis Training today!

February 20th, 2018 by

    
There’s no one better to ask about why you should take TapRooT® Training than someone who has. Here are some recent  comments our course attendees made about the our 2-Day TapRooT® Root Cause Analysis Training.

You’ll:

1. Have a new perspective on how to identify errors or equipment failures that contributed to an incident.
“Taught me to look at [causal factors] differently than I have in the past.” ~ J. Cooper

2. Create managements reports with ease.
“[There’s a] good tool in the software to create reports.” ~ W. Wiech

3. Learn the power of finding root causes with a well-planned, systematic process.
“[Learned] incident investigation in a more structured way.” ~ L. Wolter

4. Receive hands-on training.
“Frequent activities helped to apply knowledge and reinforce learning.” ~ A. Ranger

5. Learn to ask better questions.
“Successfully completed report on an industry incident that was unfamiliar. Forced the group to ask better questions.” ~ S. Oleksyn

Join us for an upcoming course:

Lake Charles, Louisiana – March 6

Lisbon, Portugal – March 8

Charlotte, North Carolina – March 19

Bogota, Colombia – March 21

 

VIEW ALL upcoming 2-day trainings around the world.

 

 

Gain Team Leader knowledge and experience in our 5-day training

February 13th, 2018 by


The 5-day training course is our “Team Leader” training course. This provides an expert level of knowledge on all of the TapRooT® techniques and on the TapRooT® Software. This course targets those investigators that will be system experts and team leaders and provides the knowledge to manage and utilize the TapRooT® process for any kind of investigation. TapRooT® Software is used throughout the 5 days. When leaving this training course, the investigator will have experience analyzing issues, performing interviews, leading an investigative team, and using the TapRooT® software as an aid and tool.

A great course that will expand your abilities to investigate.
The course not only looks at human performance but equipment failures as well.
~ R. Klahs

Register for an upcoming course:

Monterrey, Mexico – March 5

Charlotte, North Carolina – March 19

New Orleans, Lousiana – April 16

Edmonton, AB Canada – April 23

Las Vegas, Nevada – April 23

 

Refresh your knowledge with 2-Day TapRooT® Root Cause Analysis Training

February 7th, 2018 by

Stay sharp and keep pace with TapRooT® software technology as well as new developments in incident investigation and root cause analysis. If you haven’t taken a TapRooT® course in a few years, you’ll enjoy the boost that comes with new knowledge and strengthening your skills. Here are some comments from recent attendees:

“The 2-Day course was clear, concise, engaging and interesting.” ~ K. Malcolm

“It was a good refresher after taking the 5-day four years ago.” ~ N. Ferrell

“Hands-on exercises will help on the job.” ~ K. Blackmon

Invest in your career possibilities. Join us for an upcoming course and refresh your knowledge and skills.

Register

Lake Charles, LA, March 6

Lisbon, Portugal, March 8

Sydney, Australia, March 13

Calgary, Canada, March 13

Singapore, March 15

Perth, Australia, March 19

Bogota, Colombia, March 21

Portland, Oregon, March 21

Sao Paulo, Brazil, April 4

 

Root Cause Analysis Tip: Do you perform an incident investigation like you watch the news?

January 31st, 2018 by

If you are like me, you flip channels to see how each news station or news website reports the same issue of interest. Heck, I even look at how different countries discuss the same issue of interest. Take the “Deep Water Horizon Spill of 2010” or was it the “BP Oil Spill of 2010” or was it the “Gulf of Mexico Oil Spill of 2010”? It depends on where you were or what you watched when it was reported. At the end of the day we all often develop Bias Criteria of Trust… often without any true ability to determine which perspective is closer to the truth.

Now there are fancier terms of bias from confirmation bias to hindsight bias, but let’s take a look at some of our news source Bias Criteria of Trust.


So here is the question to stop and ask….. do you do the same thing when you start an investigation, perform root cause analysis or troubleshoot equipment? It is very easy to say YES! We tend to trust interviews and reports using the same criteria above before we actually have the evidence. We also tend to not trust interviews and reports purely because of who and where they came from, without evidence as well!

Knowing this…..

Stop the urge to not trust or to overly trust. Go Out And Look (GOAL) and collect the evidence.

Got your interest? Want to learn more? Feel free to contact me or any of our TapRooT® Instructors at info@taproot.com or call 865.539.2139.

Where Do You Get Ideas To Improve Root Cause Analysis?

4 Signs You Need to Improve Your Investigations

Where Do You Get Ideas To Improve Root Cause Analysis?

January 31st, 2018 by

When I was assigned the job of figuring out how to improve investigations and root cause analysis … I knew that we were NOT finding the causes of human errors. But where would I get ideas to help make things better? The year was 1985 and there wasn’t an easy place to start …

  • no internet
  • no e-mails with upcoming courses
  • no conferences on the topic (maybe one talk at a nuclear industry conference’s breakout session)

I knew that the Institute for Nuclear Power Operations was working on a system because they had tried to hire me to help create it.

So what did I do?

  • Started looking at the human factors research.
  • Networked with the folks I knew at our corporate headquarters, INPO, the University of Illinois, INEL, EPRI, and several utilities where I knew people.
  • Started trying to create a list of causes that encompassed the human factors research that I was familiar with.

This lead to a beginning system to find root causes that, eventually, led to the development of TapRooT® Root Cause Analysis System.

It was a long road with many lessons learned.

In 1988, we started System Improvements to help people improve their root cause analysis systems. In 1990, we won a contract to help the US Nuclear Regulator Commission improve their analysis of human errors. In 1991 we started working with our first oil and chemical company (Chevron) to improve their root cause analysis as part of their efforts to improve process safety. From there our growth into all types of industries with incidents – incidents that need fixes to prevent recurrence based on the real root causes – has been … pretty dramatic.

In 1994 we held the first TapRooT® Summit (not named the Summit until sometime later). It had great speakers and 35 attendees. I cooked steaks for everyone as our closing session.

Mark Ed 2

 1996 Summit Keynote Speaker with Mark Paradies (left)

Why did we decide to have a summit to focus on root cause analysis and performance improvement? Because I thought that our clients needed it. They needed:

  • a place to learn the latest ways to improve human performance.
  • to network and share best practices they were testing and perfecting.
  • to hear about what we were doing to improve the TapRooT® System.
  • motivation to keep them at the “performance improvement grindstone.”

L M Astronaut

Linda Under and Mark Paradies with 1997 Astronaut Keynote Speaker

Little did I know that this first conference would turn into an annual event that had hundreds of attendees who are some of the smartest people improving industrial safety, quality, patient safety, process safety, asset optimization, and operational excellence from around the world.

Linda1988

Linda Unger with Summit attendee from South Korea in 1998

I would never have guessed that I would draw people from Australia, Indonesia, Malaysia, UK, Saudi Arabia, Tanzania, New Zealand, Colombia, Brazil, Canada, Mexico, South Africa, Russia, Denmark, France, and many other countries (even the USA!) to hear what we thought others needed to learn to make their performance great.

Bestpractice

People sharing best practices at the 2016 Global TapRooT® Summit

But it happened. And now, if someone asks:

“Where Do You Get Ideas To Improve Root Cause Analysis?”

The answer is … The Global TapRooT® Summit.

The next Summit is rapidly approaching. Where is it? It is being held in Knoxville, Tennessee, (our hometown) on February 26 – March 2.

Want to find out more about the 10 pre-Summit courses being held on February 26-27? CLICK HERE.

Want to find out more about the blockbuster talks being delivered by the Keynote Speakers? CLICK HERE.

Want to see a list of the Best Practice Presenters? CLICK HERE.

Want to see the schedules for all nine Summit Tracks? CLICK HERE.

But don’t spend too much time clicking. You need to REGISTER ASAP and get your hotel and travel plans finalized because you need to attend this Summit.

Watch this video to see what past Summit attendees have to say…

Is the information you’ve gathered for your investigation in this pile… somewhere?

January 24th, 2018 by

 

Are you frustrated with the amount of paper on your desk related to incidents you are investigating?

Do you spend too much time looking for information you know you have… somewhere.

Are you having a hard time finding the missing pieces to the investigation puzzle that will help you find and fix problems at your facility once and for all?

Then you need TapRooT® software!

TapRooT® Root Cause Analysis software is used by investigators as a central repository for their root cause investigations. The software helps to streamline the process, organize information and save critical data.

Some essential tasks investigators use the software for are to:

  • create SnapCharT®s (a timeline leading to the incident) that are easy to read and re-order as they collect new information.
  • organize evidence collection.
  • run causal factors (mistakes, errors or equipment failures) through the Root Cause Tree® to determine the real root causes.
  • look up questions they may have in the Root Cause Tree® Dictionary.
  • develop fixes with the Corrective Action Helper®.
  • create management reports.

How can you receive a free 3-month subscription to try it for yourself? Sign up for a 2-day TapRooT® course! In the 2-day course, you will learn everything you need to know about how to conduct a TapRooT® Root Cause Analysis Investigation and an opportunity to practice in the software.

“[The course] gave us the opportunity to complete an example event in the software.
Most classes don’t allow you time to learn objectives taught, including software.” ~ A. Garcia

REGISTER for an upcoming course:

Lake Charles, LA, March 6

Lisbon, Portugal, March 8

Sydney, Australia, March 13

Calgary, Canada, March 13

Singapore, March 15

Perth, Australia, March 19

Bogota, Colombia, March 21

Portland, Oregon, March 21

Sao Paulo, Brazil, April 4

 

TapRooT® is Going to Wilmington, Delaware

January 23rd, 2018 by

 

We have 2-Day TapRooT® training planned in Wilmington, April 25 and 26, 2018.  It’s not very often that we get to this location, so don’t miss your chance to register.

What’s so special about Wilmington? Well, we asked TapRooT® Instructor, Dave Janney, to fill us in since he is familiar with this city.  He said there are some interesting places to think about working into your visit.

Historic New Castle. This town, established in 1651, is a mix of colonial, Dutch and Federal architecture. Cobblestone streets and stately townhomes of this riverside city make it a perfect place to visit in the Spring.

Longwood Gardens. TapRooT® Training will be held during the Spring Blooms event – explore 1,077 acres of crocus, winter-aconite, glory-of-the-snow and daffodils blanketing the grounds.

Nemours Mansion. The Nemours Mansion is a classical French mansion with 105 rooms on five floors occupying almost 47,000 square feet. If is an excellent example of a modified Louis XVI French château.

Winterthur Museum. This impressive museum houses one of the most important collections of Americana in the United States of America.

Hagley Museum. Hagley is the site of the gunpowder works founded by E. I. du Pont in 1802. It’s an example of early American industry including restored mills, a workers’ community, and the ancestral home and gardens of the du Pont family.

Enjoy this course location and learn everything you need to know about how to conduct a root cause investigation and create effective Corrective Actions in just two days!

REGISTER for 2-Day TapRooT® Training in Wilmington, Delaware today!

What Pre-Summit Course Should I Attend?

January 23rd, 2018 by

Screen Shot 2018 01 15 at 1 38 12 PM

That’s a tough question…

Here is more course info: http://www.taproot.com/taproot-summit/pre-summit-courses

Attending the 2018 Global TapRooT® Summit and a Pre-Summit course is a great way to learn more AND get a discount of $200 off the course.

And if you bring a team to the Summit, you can get discounts up to $600 off per person!

Screen Shot 2018 01 15 at 1 42 01 PM

CLICK HERE to REGISTER!

TapRooT® Root Cause Analysis Training Offers Hands-on Learning

January 16th, 2018 by


Hands-on learning is so important when learning something new. We keep this in mind when developing root cause analysis training and our course attendees appreciate it too. Here’s some feedback we’ve received lately:

“Great hands on exercise [for developing Corrective Actions] and great class involvement.” ~ D. Rind

“Very good to get a feel of how to put all the investigation together [on final team exercises] using a group and the challenges of getting everyone on the same page.” ~ P. Loudat

“Hands-on is always useful.” ~ G. Magee

“I appreciate the balancing of lecture and hands-on content.” ~ J. Nelson

What are some of the benefits of hands-on learning?

Increased retention of what is taught. Research indicates that learners retain 5% of material presented through lecture and 30% taught through demonstration. Hands-on participation can help learners retain 75% of the information presented.

Increased engagement. Hands-on learning keeps learners interested in what is being taught.

Opportunities for critique. Learners can get instant feedback from the instructor or others attending the course that reinforces learning.

Risk mitigation. Hands-on learning allows the course attendee to practice a new skill prior to working in real-world environments.

Advanced problem solving. Hands-on learners can work through scenarios in the training room and become better equipped to deal with problems back at their facilities.

Extra practice. It’s true what they say… practice makes perfect!

See for yourself! We have upcoming courses in these locations:

San Antonio, Texas, January 29, 2018, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, February 1, 2018, 2-Day TapRooT® Root Cause Analysis Training

Corpus Christi, Texas, February 5, 2018, 2-Day TapRooT® Root Cause Analysis Training

Amsterdam, The Netherlands, February 5, 2018, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Johannesburg, South Africa, February 19, 2018, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Monterrey, Mexico, March 5, 2018, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

TapRooT® is going to Dubai March 18, 2018

January 9th, 2018 by

 

We’re looking forward to our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Dubai, March 18 – 22, 2018.

Register early because seats in our last Dubai course sold out! 

In just 5 days, learn TapRooT® to find and fix the root causes of incidents, accidents, quality problems, near misses, operational errors, hospital sentinel events and other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement.

Dubai is an exciting location with golden sunshine all year round. We hope that you’ll join us for training and also plan to explore a few of the extraordinary attractions this destination offers.

REGISTER NOW

Why Should I get the New TapRooT® Books?

January 9th, 2018 by

When someone calls me for help with an investigation, I often ask them what color TapRooT® Book they have. Sometimes they want to know..

What difference does it make what color my book is?

The answer is that it let’s me know how long ago they took TapRooT® Training and what version of the TapRooT® System they are using.  It is always sad to see people struggling with an issue we solved by improving TapRoot® and they just don’t know about the improvement.

Over the almost three decades that we have been developing TapRooT®, we have made major improvements. If you are still using the system that came in three-ring binders, you are back in the 1996 version of the system.

You might think that NOBODY would be using that outdated a version of the system but someone sent me a review of TapRooT® that they read and … sure enough … the review was of the 1996 book. So to people still using the three-ring binders: Update your documentation to the newest version and you will be shocked.

If you have the green book, you are working from the 2000 revision. You are working from a system from the same millennia. Update to the new version and you will jump ahead 16 years.

If you have the thick black book, you are working from the 2008 version. You too will be pleasantly surprised by what we have learned in the last eight years and how we have improved the usefulness of the TapRooT® Books.

And what is the latest version? These books are also black but there are  smaller and there are eight of them (currently book five and eight are still in production).

What do these books look like and how are they an improvement over the older 2008 book?

BOOKS 3 & 4

NewImage

Above is the Investigation book set. It includes:

These are the books that cover using TapRooT® to find the root causes of everything from small/minor incidents to major accidents.

How are they an improvement over the older 2008 TapRooT® Book? Well … we took everything we have learned in the last eight years and used it to improve our documentation. And the first things we learned is … LESS IS MORE. That’s why we broke the books up into separate topics. You can just read what is applicable to what you are doing. But how specifically is the investigation set improved over the old book?

  • The set includes the latest Root Cause Tree® and Dictionary that make the system even better with improved definitions in the Dictionary and an new category (language) in the Communication Basic Cause Category.
  • The Essentials Book is a an easy read (only 100 pages long). It guides you through a new 5 step process that makes TapRooT® easy to use for simple investigations. This improves your simple investigations while saving time.
  • The Major Investigations Book explains the whole TapRooT® System and includes the traditional 7-Step Investigation Process. The book includes improved TapRooT® Techniques, detailed examples of each technique, and even better ideas to help you identify your Causal Factors before you start analyzing their root causes.
  • The set also references the latest TapRooT® Software (Version VI).

The ideas we have for improving low-to-medium risk investigations alone are worth buying the new set.

Book 3: Using the Essential TapRooT® Techniques to Investigate Low-to-Medium Risk Incidents, is included in the 2-Day TapRooT® Root Cause Analysis Training. The 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training include Book 4: Using TapRooT® Root Cause Analysis for Major Investigations, and Book 3.

But that’s just two (Books 3 & 4) of the new books. What else is there and what new information is in the other six books? Read on…

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BOOK 1

Until Book 1: TapRooT® Root Cause Analysis Leadership Lessons was written, we really didn’t have a book that explained the concepts of TapRooT® Root Cause Analysis to management. Now we have produced a concept book that is just 70 pages long (think of it as a bedtime story for management). When management asks what they need to know about TapRooT®, Book 1 is the place to start.

Of course, we would like leaders to learn much more about a tool that should be in their leadership tool kit but Book 1 is a starting point to get management to understand the basis for TapRooT® and how it will help them improve safety, quality, productivity, and environmental compliance.

To learn more about this book, CLICK HERE, or order your copy at: http://www.taproot.com/store/TapRooT-R-Philosophy.html.

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BOOK 2

Book 2: TapRooT® Root Cause Analysis Implementation, is for those in charge of an improvement program. It explains how TapRooT® can be used to improve an already existing program or part of a completely new improvement effort.

Making this a separate book (89 pages long) helps the right people get the right information to make their improvement program much more effective.

What’s in the book?

  • The “Just Do It!” method of getting started.
  • How to add TapRooT® Root Cause analysis to an existing 6 Sigma, Lean, 8-D, Process Safety, Behavior-Based Safety, or other improvement initiative.
  • Building a best-in-class improvement initiative.
  • A checklist to evaluate your improvement efforts.

If you are serious about improvement and in charge of a program to make improvement happen … this book is for you. Order it HERE.

Book 5

This book is close enough to finished that I can explain what you will find in it when it comes out. If you are interested in equipment troubleshooting and root cause analysis, this is the book for you.

Book 5: Using Equifactor® Troubleshooting Tools and TapRooT® Root Cause Analysis to Improve Equipment Reliability, explains how to use TapRooT® and Equifactor® to solve equipment problems. The new book explains the techniques and includes a paper version of the equipment troubleshooting tables from the TapRooT® VI Software all in one book. That makes this a much handier reference.

We expect this book to be available in the 1st half of 2018. Watch our newsletter for more information.

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Book 6

Book 6: TapRooT® Root Cause Analysis for Audits and Proactive Performance Improvement, explains how to build TapRooT® root cause analysis into your audits and proactive improvement efforts. It’s only 57 pages long and is a great compliment to books 3 and 4.

It describes the 7-step process for using TapRoot® in an audit and how to build TapRooT® techniques into your proactive improvement efforts.

When you order the book HERE, you will also get the latest:

  • TapRooT® Root Cause Tree®
  • TapRooT® Root Cause Tree® Dictionary
  • TapRooT® Corrective Action Helper® Guide

What’ new about book 6? It is the latest information about using TapRooT® to audit performance. It can be used for safety or quality audits. It’s a very fast read.

This book is included in the course materials for the pre-Summit TapRooT® for Audits Course.

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Book 7

Book 7: TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills, is all about information collection. We’ve never had a book specifically about this topic. In the past you had to find some of the information provided here buried in the steps of the old 2008 TapRooT® Book.

But this book is more than just a rehash of the information about interviewing and evidence collection. In  addition to information about planning your evidence collection, emergency response and scene management, and the TapRooT® investigation process, it includes:

  • The 3 P’s and an R of evidence collection. (People, Paper, Physical, and Recordings)
  • The TapRooT® 12-Step Interview Process (Cognitive Interviewing)
  • Decoding non verbal behavior
  • Building your investigation kit
  • An initial observation form
  • An interview preparation form
  • An evidence log
  • How to use Change Analysis and CHAP as part of an interview/evidence collection process

That’s a lot to pack into a 93 page book! Buy this book by CLICKING HERE.

Book 8

This book is also still in production but is also expected in the first half of 2018. Book 8: TapRooT® Performance Measures and Trending for Safety, Quality, and Business Management, explains the state-of-the-art in performance measurement and trending.

If you have ever wondered how you can prove that you have improved or if a “negative” trend is actually significant, this is the book for you.

In addition, the book explains what management should know about trends. This information can keep them from being misled by false trends and how to use trends to manage improvement initiative.

The math involved isn’t complicated, but it is beyond some of the common “trending” graphs that you may be using now.

This book is included in the pre-Summit Advanced Trending Techniques Course. Watch our newsletter for more information on when the book will be available.

KEEP UP TO DATE! If you don’t have the latest TapRooT® Books that apply to your work, order them today!

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Success Stories

We held our first on-site TapRooT Training in mid-1995. Shortly after the training we had another…

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We started using TapRooT® in the mid 1990s after one of our supervisors wanted to instill a more formal process to our investigations…

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