Category: Courses

TapRooT® around the world

April 7th, 2017 by

One of our instructors down under, Peter Berkholz, sent me a class picture from the course he taught this week in Melbourne, AU. Looks like a great group!


Interested in holding an onsite course at your company (for 10 or more people)? Please contact us at for more information.

TapRooT® Around the World: Bogota, Colombia

March 28th, 2017 by

Another great TapRooT® root cause analysis course in Bogota a couple of weeks ago!


Why do Audits fail and why do I have so many repeat findings? Take a detour!!!

March 27th, 2017 by

Have you ever performed an audit and got frustrated when you found the same issues as the last audit? I feel your pain….we all have. Why does this happen so much? Because most companies audit programs look a little like this:

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Q: What is missing from this picture?

A: Root Cause Analysis, of course!!

Many companies actually have good programs for FINDING problems without having a good program for FIXING problems. If you want problems fixed, root cause analysis has to be part of it. So on the road to improvement, take a DETOUR to Root Cause Land!

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For your program to be effective, it should look more like this:

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The best way to do root cause analysis on audits? TapRooT®.

We have a new course, TapRooT® for Audits, that we will be holding in Charlotte, NC on May 4-5. Why not join us? For more information and to register, click HERE

Upcoming TapRooT® Root Cause Analysis Course in Aberdeen, Scotland – May 22

March 24th, 2017 by

We’re excited to announce our upcoming 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training, Aberdeen, Scotland, May 22 – 26, 2017.

We know you will appreciate our NEW course materials including new books, updated training and cloud-based software.


Learn essential to advanced TapRooT® Techniques
and how to use the TapRooT® Software.


TapRooT® is not just a root cause analysis system but is a complete investigation process that helps investigators collect the information they need to find root causes.

You’ll love our exclusive software to streamline and organize your investigations for powerful results.  Advance your career and make your life easier with full advanced human performance and equipment troubleshooting technology at your fingertips.

If you want to find the real reason an incident happened, take this course.  
If you want better corrective actions, take this course. ~ C. Hockenbury

Upon completion of the course, attendees will receive a certificate of completion and a 90-Day Subscription to TapRooT® VI, the online software service.

CLICK HERE to register today!

TapRooT® Around the World: Nashville, Tennessee

March 20th, 2017 by

Dan Verlinde, Angie Comer and I enjoyed meeting and working with course attendees in Nashville, Tennessee last week.  They were dedicated professionals and a great group of humans!



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Calling all Auditors! NEW TapRooT® for Audits Course

March 17th, 2017 by

We’ve scheduled our new course specifically designed for auditors on May 4-5 in Charlotte, NC.

We have always taught auditing in our courses but we wanted a course that auditors could attend to learn the Essential TapRooT® techniques.

All attendees get a copy of the newly released book, TapRooT® Root Cause Analysis for Audits and Proactive Performance Improvement as well as a Root Cause Tree®, Root Cause Tree® Dictionary, and Corrective Action Helper®.

Audits Kit

I hope to see you there! For more information and to register, please go HERE

TapRooT® Training in Dallas

March 13th, 2017 by

Another successful TapRooT® training course in the books! IMG_1077


Learn how to separate the “noise” from the “facts”!

February 8th, 2017 by

Dave Janney and I were in New Orleans recently for 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training.   What did our course attendees have to say?  Check it out!

“I learned how to separate the ‘noise’ in an investigation from the facts.” ~ T. Choate

“The benefits are truly endless, and there is no one specific aspect I could point out that captures my thoughts.  On the other hand, one benefit that stands out is “consistency” based on the supporting elements of the Root Cause Tree. Too often I find subjectivity based on one’s ability to add to or take away from content of tool kits simply to derive their own outcomes.  TapRooT® invokes a method, a proven method at that, which ensure that consistent method and measures are used in every cause.” ~ J. McCartney

“All of the exercises were a benefit but it was especially helpful to relate the learned skills to a project specific to my organization.” ~ P. Hoewischer

Register today!  Choose a five day course here:


TapRooT® Around the World: Dubai, UAE

January 20th, 2017 by

A great onsite course in Dubai this week for Weatherford International.



Want TapRooT® to bring a course to you? Inquire here.
Want to send your team to a course near you? Check our calendar for upcoming courses.

TapRooT® Is Going to Galveston

January 19th, 2017 by


Miss your chance to take a TapRooT® course in Houston? Don’t worry. We’ll be in Galveston February 9-10 for a TapRooT® 2-Day Essentials Incident Investigation and Root Cause Analysis course. Not only will you get to enjoy the beautiful city of Galveston and the beaches, you’ll get the root cause analysis training you need. Make the most of your time and resources by improving your investigations with our help!

Register today for the Galveston course on February 9.

Things to do while you’re there:
Strand District: For all of you history buffs who enjoy stepping back in time. Beautiful and informative.

Galveston Island State Park: Take a side trip to the beaches that not all tourists know about.

Farley Girls: Good ole Southern comfort food with a Texas twist.

Gaido’s: You can’t go to a seaside city and not have seafood! The fan-favorite is usually a good choice.

The course is in less than a month, register today!

Have You Planned Your TapRooT® Training for 2017?

January 10th, 2017 by

 Are you sending people to our Public TapRooT® Training?




Or are you having a TapRooT® Course at your site?


Class picture


And arranging TapRooT® Training at one or more of your facilities around the world?




If you want to choose your dates, now is the time to get your onsite courses scheduled.

And if you want to choose a particular public course, now is the time to get your folks registered!

What will YOU do to make 2017 better than 2016?

January 2nd, 2017 by


Did you make your New Year’s resolutions? Your ideas to improve your performance next year?

In many companies, you are expected to have plans to improve performance. Better production performance, quality, equipment reliability, safety, process safety, and financial performance are all expected parts of the normal year-to-year improvement process. If you are leading any of these improvement efforts, you better have a plan.

What if you could do something to both improve your personal performance and your company’s performance? Would that be interesting?

Plan to attend a TapRooT® Root Cause Analysis Course!

What are you waiting for? TapRooT® Root Cause Analysis is proven by leading companies around the world to help them find and fix the root causes of performance problems. And the TapRooT® System can be used proactively to stop problems before major incidents happen. This can lead to improved financial performance in addition to improved safety, quality, equipment reliability, and production performance.

But beyond that, you will be adding an advanced skill to your toolbox that you can use for the rest of your career. Think of it as a magic problem-solving wand that you can use to astound others by the improvement initiatives you will lead. This can lead to promotions and personal financial gain. Sounds like a great personal improvement program.

Now is the time to make your plans for 2017. Get your courses scheduled. Get ready to make your skills better and your company a better place to work.

TapRooT® Around the World: Course in Mongolia

December 27th, 2016 by

One of our instructors, Peter Berkholz, held a great TapRooT® course for Transwest in Ulaanbaatar, Mongolia.


Want TapRooT® to come to you for a course? Inquire here.

Want to send some team members to a TapRoooT® course? See our 2017 schedule here.

TapRooT® Around the World: Onsite Course at Torex

December 22nd, 2016 by

Last week we had a great course at Torex in Guerrero, Mexico!unnamed-3






If your company would like TapRooT® to bring training to you, inquire here.

If you want to send some team members to a public course, see our many options here.

TapRooT® Around the World: Ecuador

December 12th, 2016 by

A great 2-Day TapRooT® course in Ecuador at AGUIP!

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TapRooT® Around the World: Colombia

December 9th, 2016 by

TapRooT® course in Colombia recently had a great group! unnamed-10 unnamed unnamed-7 unnamed-6 unnamed-8 unnamed-3 unnamed-9 unnamed-4 unnamed-1 unnamed-2 unnamed-5

For more information on our TapRooT® courses, click here.

Monday Accident & Lessons Learned: Ammonia leak kills 1 at Carlsberg brewery in UK

December 5th, 2016 by

SHP reported that a worker at the Carlsberg brewery died and 22 others were injured by a cooling system ammonia leak.

Are you using advanced root cause analysis to investigate near-misses and stop major accidents? Major accidents can be avoided.  That’s a lesson that all facilities with hazards should learn. For current advanced root cause analysis public courses being held around the world, see:

Upcoming TapRooT® Public Courses

TapRooT® can be used for both low to medium risk incidents (including near-misses) and major accidents. For people who will normally be investigating low risk incidents, the 2-Day TapRooT® Root Cause Analysis Course is recommended.

For people who will investigate all types of incidents including near-misses and incidents with major consequences (or a potential for major consequences), we recommend the 5-Day Advanced Team Leader Training.

Don’t wait! If you have attended TapRooT® Training, get signed up today!

TapRooT® Is Going to Houston!

December 1st, 2016 by


TapRooT® is going to Houston December 12-15 for a 5-Day Advanced Root Cause Analysis and Team Leader Training course. You can learn how to optimize your investigations and enjoy a city with a big personality. Houston lives up to the western character that we all know and love about Texas, but that’s not all it is. You’ll find cuisine of all kinds, sophisticated downtown shops and a wide variety of industrial powerhouses. Visit and see for yourself!

Register for the 5-Day TapRooT® course here.

Things to do:

Oxheart: This is a crowd favorite for classic American food with a twist.

Hugo’s: When you’re in Texas, you have to have Mexican food! Give Hugo’s a try and you won’t be disappointed.

Saint Arnold Brewery: Learn how this local craft brewery makes their beer and give it a try for a great afternoon.

Market Square Park: Historical area, modern feel, heart of downtown. Enjoy a stroll and learn more about Houston!


See all the 2017 TapRooT® course locations here.

Inquire about an onsite course here.

To Improve You Must Change

November 17th, 2016 by


I’ve seen a strange phenomenon. People who say they want to improve performance but they don’t want to change the way they do work. I’ve heard people say:

“If people would just try harder, be more careful, or be more alert, the problems would go away.”

This implies bad people (careless, lazy, and/or dullards) are the issues.

Have you ever met one of these people? Do you work in an organization that thinks this way?

I once had a safety manager at a refinery tell me:

“At our refinery, 5% of the people account for 95% of the lost time injuries.”

He was implying that those 5% were bad people. My thought was, of course … you can’t injure everybody no matter how hard you try.

Are you ready to implement positive changes to improve human performance and equipment reliability? Then you should try the TapRooT® Root Cause Analysis System to find ways to improve that you may not have considered.

TapRooT® helps people go beyond their current knowledge and find human performance and equipment reliability best practices that can improve process reliability.

Attend either the 2-Day TapRooT® Root Cause Analysis Training or the 5-Day TapRooT® Root Cause Analysis Team Leader Training to learn a new way to effectively fix problems.

And don’t worry about trying something new. Our courses are guaranteed!

Attend our training, go back to work, and use what you have learned to analyze accidents,
incidents, near-misses, equipment failures, operating issues, or quality problems.
If you don’t find root causes that you previously would have overlooked and
if you and your management don’t agree that the corrective actions that you recommend
are much more effective, just return your course materials/software and
we will refund the entire course fee.

That’s a strong guarantee because we know that TapRooT® will work for your company.

For more information about TapRooT®, watch the video at:

TapRooT® Around the World: Toronto, Canada

November 17th, 2016 by


Can you guess how many languages are spoken in Toronto? 140! That’s an unbelievable amount. This fun fact makes Toronto quite the multi-cultural city, but it’s more than that. It’s also an active, friendly and beautiful city. People who come visit can expect nice weather and delicious food. You will discover its greatness and never get bored.

Did you also know that TapRooT® with a 2-Day Incident Investigation & Root Cause Analysis public course on November 21-22. Join us!

Some things to try:

Lee’s: Some of the best Asian fusion cuisine you’ll ever have.

Allen’s: A mix of traditional Irish pub food with various ethnic flavors. It’s a crowd favorite.

George Restaurant: Award-winning French dishes that will not disappoint.

St. Lawrence Market: A fun, fast paced market filled with handmade goods at great prices.

Niagara Falls: This famous attraction isn’t far from Toronto, and there are day trips offered at great deals.

CN Tower: It’s like the Empire State Building of Toronto. Great views, great fun.


REGISTER for this course today.

Check out other dates for our public courses.

Inquire about an onsite course.

TapRooT® Around the World: Houston, Texas

November 4th, 2016 by

Dave Janney & Barb Phillips taught a 2-Day public course in Houston, TX this week! Great group!




Interested in a public course? We have 2017 courses scheduled.

Interested in an onsite course for your company? Inquire here.

OSHA/EPA “Fact Sheet” About Root Cause Analysis & Incident Investigation

November 1st, 2016 by

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Above is the start of an OSHA/EPA Fact Sheet titled: “The Importance of Root Cause Analysis During Incident Investigation.”

OSHA and EPA want companies to go beyond fixing immediate cause (which may eliminate a symptom of a problem) and instead, find and fix the root causes of the problems (the systemic/underlying causes). This is especially important for process safety incidents. 

The fact Sheet explains some of the basic of root cause analysis and suggests several tools for root cause analysis. 

UNFORTUNATELY, many of the tools suggested by the fact sheet are not really suited to finding and fixing the real root causes of process safety incidents. They don’t help the investigator (or the investigative team) go beyond their current knowledge. Thus, the suggested techniques produce the same ineffective investigations that we have all seen before.

Would you like to learn more about advanced root cause analysis that will help your investigators learn to go beyond their current investigative methods and beyond their current knowledge to discover the real root causes of equipment reliability and human performance related incidents? These are techniques that have been proven to be effective by leading companies around the world. 

Yes? Then see:

And choose one of our upcoming public TapRooT® Courses to learn more about the TapRooT® Root Cause Analysis System. See:



TapRooT® Around the World: Onsite Course in Donaldsonville, LA

November 1st, 2016 by

TapRooT® traveled to Donaldsonville, LA for an Onsite Course with CF Industries recently. Great course!

Day 3 ABC Marbles CFInd

Day 1 CFInd 1st SnapChart

Day 3 Building SnapCharts CFInd

Day 2 CFInd Final Pres

Interested in attending a Public Course? Click here.

Interested in bringing TapRooT® to you for an Onsite Course? Click here.

Enhance Your Equifactor® Skills in Houston

October 20th, 2016 by

Equipment problems can be difficult, but fixing them is vital for safety in the workplace and efficiency in production. Where do you start? Find the root cause of the failure. But how? Come to a TapRooT® Equifactor® public course to learn how to find that root cause, develop effective solutions and implement them successfully. Our systematic process is reliable, and your equipment should be, too.

Well, good news! TapRooT® is offering this course in Houston on November 3. You can learn how to optimize your equipment and enjoy a city with a big personality. Houston lives up to the western character that many assume they’ll find, but that’s not all it is. You’ll find cuisine of all kinds, sophisticated downtown shops and industrial powerhouses of all kinds. Visit and see for yourself!

Join TapRooT® in Houston for this local public course.

Inquire about an Equifactor® onsite course for your company.

Root Cause Analysis Training in Denver!

October 13th, 2016 by


Denver is a city of change and forward-thinking growth. Through the years, it has managed to keep it’s iconic midwestern, adventurous feel, while also adding a whole slew of new characteristics. This city is vibrant and well-rounded, you won’t be disappointed! Come check it out with TapRooT® November 3-4 for a 2-Day Incident Investigation public course to get the essential root cause analysis training you need to improve performance.

Things to do and eat:

Root Down: This “field to farm” unique Denver restaurant is a crowd favorite.

Sweet Action Ice Cream: Everyone loves classic chocolate & vanilla, but this local parlor creates flavors all its own.

Denver Art Museum: What better way to learn about Colorado’s Native American history and culture?

Confluence Park: A beautiful park to see the nature-side of Denver through trails, kayaking or tubing.



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