Category: Courses

TapRooT® Around the World: 5-Day Public Course in Seattle

October 6th, 2016 by

What a great group in our 5-Day Advanced Root Cause Analysis and Team Leader Training course in Seattle last week. We had a blast!






Interested in taking a public course? See where we’re going next.

Want an onsite course for just your employees? Inquire here.

TapRooT® Around the World: Onsite Course at Dupont

October 4th, 2016 by

TapRooT® recently traveled to Shanghai, China to train professionals at Dupont.

Shanghai Dupont

We’re going to St. John’s!

September 22nd, 2016 by

We can’t wait to head to St. John’s, Newfoundland for our 5-Day Advanced Root Cause Analysis and Team Leader Training course November 14-18. Not only will you improve your root cause analysis techniques and bring home valuable knowledge to your company, but you’ll also get the chance to visit this beautiful, historic city. St. John’s is considered to be the oldest English-founded city in North America. It’s English culture, beautiful harbour and colorful architecture gives it a distinct & unique personality.


RocketFood: This quaint bakery and fresh food cafe has been recognized on the Food Network and several international magazines. It must be delicious!

Raymond’s: If you’re interested in a more gourmet, upscale restaurant then Raymond’s is for you.

ONE11 Chophouse: A great steak isn’t all this highly-rated chophouse has to offer. The warm, fine dining experience is one of the best around.


Newman Wine Vaults: Enjoy a variety of fresh wine at one of Newman’s Wine Vaults.

East Coast Trail: Would you consider yourself an outdoor enthusiast? Take a hike on the East Coast Trail and see views of St. John’s that you can’t see anywhere else.

Commissariat House: Experience the 19th Century British power struggle through a well-done interactive exhibit at the Commissariat House.


Interested in other TapRooT® Public Courses around the world? Click here.

Interested in an Onsite Course for your teams? Click here.

TapRooT® Around the World: Montreal, Quebec, Canada

September 15th, 2016 by


TapRooT® is coming to Montreal! Our essential 2-Day TapRooT® Root Cause Analysis public course will be offered October 24-25. In this course, you’ll learn how our robust system will improve every step of your investigations.

Montreal prides itself on preserving their old Europe feel within such a large, contemporary city. Buildings such as Basilique Notre Dame and Stade Olympique are within close proximity to each other, but they couldn’t be more different in architectural design. Join TapRooT® in October and find many other examples of such diverse and unique design.


Le Robin Square: A fun twist on classic favorites like hotdogs, BLTs and french fries.

Damas Restaurant: Middle Eastern food is a delicacy that Montreal chefs have mastered and shared within North American cultures.

Breizh Cafe: Enjoy a cozy cup of fresh coffee along with a variety of homemade desserts and crepes, a traditional French favorite.


Notre-Dame Basilica: This historical monument is a treasure in Montreal that any tourist would appreciate.

Whiskey Café: Walk back in time to this 1930’s themed bar filled with whiskey, wine & cigars galore.

Montreal Museum of Fine Art: Filled with Contemporary art, graphic design, Canadian artists, and many more, this art museum is for any art enthusiast.

Ready to REGISTER NOW? Follow this link to our registration page.

TapRooT® Around the World: Dallas Public Course

September 14th, 2016 by

Our 5-Day Advanced Root Cause Analysis and Team Leader Training public course has been having a great week!IMG_3691 IMG_3690 IMG_3689 IMG_3695

TapRooT® Around the World: Hong Kong

September 8th, 2016 by


Complex. A word often used to describe a cultural sensation like the city of Hong Kong. The history of Hong Kong dates back almost 40,000 years in the region of Chep Lap Kok, and it has grown intensely ever since. If you’re not familiar with the atmosphere that thrives here, just imagine wonderfully colorful, rare birds, lush nature, a famously diverse culinary scene, street markets, lavish malls, villages on the countryside and a city center like none other. It’s one of a kind.

TapRooT® will be in this vibrant city October 10-11 for a TapRooT® 2-Day Root Cause Analysis public course. Join us for a trip of a lifetime and a chance to boost your career with the best root cause analysis and investigation training.

Here are just a few of the best things to do and eat in Hong Kong:

Lung King Heen: A very highly rated, impeccable Cantonese restaurant in the heart of the city.

AMMO: A little nervous about traditional Chinese food? Try Mediterranean from the famous Hong Kong harbour.

Victoria Peak: Take a train or bus up 552m to get the best view in the city.

Mong Kok Markets: Street markets are for finding unique, bespoke, specialty items. Even if you don’t buy anything, this is an adventure worth taking.


Optimize Your Equipment Reliability with an Equifactor® Course!

September 1st, 2016 by


Equipment problems can be difficult, but fixing them is vital for safety in the workplace and efficiency in production. Where do you start? Find the root cause of the failure. But how? Come to a TapRooT® Equifactor® public course to learn how to find that root cause, develop effective solutions and implement them successfully. Our systematic process is reliable, and your equipment should be, too.

Knoxville is not only the home of the Tennessee Vols but also headquarters of Tennessee Valley Authority and lifestyle media company, Scripps Network. This large city right in the heart of Appalachia is surrounded by the Great Smoky Mountains giving you an astounding view anywhere you go, especially in the Autumn.

Take a trip to Knoxville and join TapRooT® for this local public course.


Stock and Barrel: This rustic, fun restaurant offers the best burgers in the area. Voted by locals.

Calhoun’s on the River: Enjoy eating with a great view? Calhoun’s serves great barbecue right on the Tennessee River.

Litton’s: A Knoxville favorite! One of the best hometown restaurants serving homestyle burgers, fries and dessert with friendly service.


Market Square: Full of restaurants, bars and boutiques, there’s no better place to enjoy a night out in Knoxville.

Maple Hall Bowling Alley: The trendiest bowling alley you’ve ever seen that is located underground. It doesn’t get much cooler than that.

World’s Fair Park: Located next to University of Tennessee’s campus, this famous park was built for the 1984 World’s Fair. Fun area for the kids!

Old City: This area of Knoxville has been brought back to life and is better than ever. Located near Market Square, you can get a feel for all Knoxville has to offer in one place.

Ready to register for this Knoxville Equifactor® course? Click Here

TapRooT® Around the World: Egypt Onsite Course

September 1st, 2016 by

TapRooT® recently traveled to Egypt to host an Onsite Course at SEGAS. What a great class!







Inquire about an Onsite Course for your company. 

Register for a Public Course.

TapRooT® Around the World: Shenzhen, China

August 23rd, 2016 by

TapRooT® recently traveled to Shenzhen, China for an Onsite Course.

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shenzhen china

Register for a public course.

Inquire about an onsite course.

TapRooT® Around the World: Monterrey, Mexico

August 22nd, 2016 by

Just last week TapRooT® held a 2-Day public course in Monterrey. What a great class!

Register for a TapRooT® Public Course today!

Inquire about an Onsite Course for your company!

Things to do in Johannesburg, South Africa

August 18th, 2016 by


September 12-16 |  TapRooT® 5-Day Advanced Root Cause Analysis Team Leader Training | Are you coming?

Johannesburg, or Joburg as the locals call it, is an amazingly diverse city that goes unnoticed. It is said to be the world’s largest city not located directly on a water source, however, it is located on mineral rich land where the city’s source of gold and diamonds come from. It is also known as Africa’s economic powerhouse due to it being the largest economy of any metropolitan area in Sub-Saharan Africa. Not only that, it’s rich history with Apartheid and Nelson Mandela are what really make the country of South Africa an historical landmark. Visit Joburg and see what this massive city has to offer, including our TapRooT® 5-Day course.


Mugg & Bean Cafe: This delicious little cafe offers a little of everything from barbeque and quesadillas to cupcakes and soups.

Lucky Bean Guesthouse: Enjoy a contemporary restaurant serving traditional African foods with a modern twist.

SalvationCafe: If you love gourmet flavors and branching out from the everyday menu, check out this quaint cafe.


Gold Reef City: Fun on every corner! Theme parks, dining, theaters, etc await you as you stroll through and take it all in.

Apartheid Museum: This highly-rated, very well-done history museums is an educational, impacting experience for anyone!

Liliesleaf Farm: If you like museums, this one will definitely catch your eye. Through interactive exhibits, learn about the deep history and struggle of South African liberation in the secret headquarters of the African National Congress.

Ready to register? Click Here.

Interested in other TapRooT® Public Courses? Click Here.

Inquire about a TapRooT® Onsite Course: Click Here.

TapRooT® Around the World: Nashville, TN

August 12th, 2016 by

Dan Verlinde, Scott Gunderson, Angie Comer & Barb Phillips are enjoying teaching our new 2-Day TapRooT® course in Nashville. 




Pictures from the Summit – The Courses #taprootsummit

August 1st, 2016 by

Here are pictures from the 11 pre-Summit Courses ….

TapRooT® Incident Investigation & Root Cause Analysis Course

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Equifactor® Equipment Troubleshooting and Root Cause Analysis

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Advanced Causal Factor Development Course

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Advanced Trending Techniques

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TapRooT® Analyzing and Fixing Safety Culture Issues

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Risk Assessment and Management Best Practices

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TapRooT® Quality Process Improvement Facilitator Course

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Getting the Most from Your TapRooT® VI Software

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TapRooT® for Audits

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Effective Interviewing & Evidence Collection Techniques

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Understanding and Stopping Human Error

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TapRooT® Around the World: Summit Refresher Course in Santiago

July 13th, 2016 by

Another successful Onsite Course in Santiago at ENAP.





Interested in an Onsite Course for your company? Inquire today!

TapRooT® Around the World: Onsite Course in Chile

July 11th, 2016 by

TapRooT® had a great Onsite Course recently in Bio Bio, Chile.






Inquire today about an Onsite Course for your company!

TapRooT® Around the World: Onsite Course in Chile

July 8th, 2016 by

TapRooT® was in Con Con, Chile for an Onsite training course.










Send an inquiry today about an Onsite Course for your company!

TapRooT® Around the World

June 30th, 2016 by

Here’s an inside look at the Onsite Course being taught at Cenovus this week.


Interested in an Onsite Course for your company? Click here to inquire.

Want to attend a Public Course instead? Click here for a full list.

What is a “Trend”???

June 22nd, 2016 by


Have you ever had an accident and someone in management says …

That looks like a bad trend to me.

And you didn’t think it was but you couldn’t prove him wrong?

Have you ever had a regulator tell you that you have problems that look like an adverse trend and you didn’t know how to respond?

Have you ever wondered if a slight improvement in safety statistics is really significant?

Have you ever wondered how long it will take without a significant accident until you can say that performance really has improved?

Have you ever presented trend data and hoped that nobody asked any real questions because you were just making stuff up?

IF YOU DON’T LIKE YOUR ANSWERS TO ANY OF THESE QUESTIONS, you need to attend the TapRooT® Advanced Trending Techniques Pre-Summit Course in San Antonio, TX, on August 1-2.

We only offer this course once a year and anyone interested in learning how to trend safety statistics should attend.

Register at:

Root Cause Analysis on Trends

June 2nd, 2016 by

Welcome to this week’s root cause analysis tips. This week I would like to talk about root cause analysis on trends.

One of the most common discussions I have with people involves what to do with the things you do not have time to investigate. Many companies use some sort of ranking or risk matrix to determine at what point something is important enough to warrant an investigation. I have some thoughts on this…


Sometimes people try to investigate everything and end up doing poor investigations.

First of all, sometimes people try to investigate everything and end up doing poor investigations on everything; that does not help anybody. One consideration on where to draw the line is related to your current numbers. For example, if you work in a plant that has a few incidents per year, if you have the resources to investigate, I say do it. But if you are looking at large numbers at a corporate level, you may not have the resources – and you have to decide where to draw the line.

So what about the minor incidents you have that don’t get investigated – what to do with them? Well, it goes beyond minor incidents, you have other things that can be trended, rootcaused (is that a word?), and corrected. It is actually quite easy to investigate a trend, the hard part is actually collecting the data. I call this getting things in the “right bucket.” Here are some examples of information you might collect (or should):

• Minor incidents
• Near Misses
• Audit Findings
• BBS Observations

If you do a good job of collecting data, you can then trend the information. Your trends should reveal what processes are causing you pain. You then investigate the PROCESS, rather than an incident. For example, let’s say you had some near misses, some audit findings, and some BBS observations related to your lockout/tagout process that revealed issues. You may have not had a major incident yet, but you have warning signs. You can’t (or don’t have time to) go back and do full blown investigations on each data point, so you map out the process with a SnapCharT®, adding everything you know about the process as conditions, and based on that information, you identify your known failures and potential failures as Significant Issues (the equivalent to Causal Factors) in TapRooT®. Then off to the Root Cause Tree® and corrective actions. You’ve done ONE investigation on potentially dozens (or hundreds) of issues. This is more effective and much easier than doing multiple bad investigations.

Investigation of trends is a very important consideration in Audit Programs. Again, do you have time to investigate every finding? Maybe not. Here is an example:

A corporate auditor for a big box store has 100 compliance questions on a checklist and 100 locations that were audited using this checklist in the past year. That is a fair amount of data. The auditor can use this data to develop a list of top findings and then analyze the biggest issues.

The data for the yearly compliance is presented on a Pareto Chart below.

Screen Shot 2016-05-10 at 4.02.03 PM

The top two categories are related to a similar topic: required signage. The audits have revealed both missing signs and outdated signs. Let’s look at these issues together on a SnapCharT®. Significant Issues are marked with a triangle:

Screen Shot 2016-05-10 at 4.02.24 PM

Next, you take the Significant Issues through the Root Cause Tree®, and apply corrective actions. One investigation on dozens of findings.

I hate to use clichés, but WORK SMARTER NOT HARDER!

If you already collect good information and have good trending in place, consider attending the new TapRooT® for Audits Course on May 4-5.

Thanks for taking the time to read the blog, and happy auditing.

We’re going to Nashville!

June 1st, 2016 by

We can’t wait to go to Nashville, Tennessee August 11-12! Seats won’t last long in this course. Click the image below and register today!


Click the image above to learn more!


We’re Heading to the Northeast United States this Summer!

June 1st, 2016 by

We don’t get to the Northeast United States as much as we’d like, but we have two quickly approaching summer opportunities for you if you’ve been waiting to take a course in this area.  Boost your career! Learn a complete investigation process in just two days!

Join us in Pittsburgh!  But hurry!

We can still get you in the Pittsburgh, PA course (June 20-21) if you REGISTER NOW!  Or click the image below to find out more including summertime fun in Pittsburgh … the Pirates v. Giants baseball game (what’s a summer without baseball?) and Cirque du Soleil.


Click the image above to learn about some fun things to do in Pittsburgh!


Join us in Hartford in July!

Our Hartford, Connecticut course scheduled July 13 & 14 is filling up. It’s a great city to combine business and pleasure. REGISTER NOW or click the image below to learn more about the course, and about some fun things to do at the end of the day to relax and recharge.

hartford. Connecticut

Click the image above to learn about some fun things to do in Hartford!



TapRooT® Around the World: Bogota, Colombia

May 25th, 2016 by

Ever wondered what a TapRooT® Course looks like? Check out these photos of a course in Bogota.






Interested in TapRooT® Training for you or your colleagues? Click here for more information!

We can’t wait to go to Connecticut!

May 20th, 2016 by


Like many things in your professional life, there’s no black and white when it comes to making bold career-changing decisions, but this training might just be the thing you need to breathe new life into your career and open up your opportunities!

Learn to analyze problems, identify causes and stop them from happening again.

TapRooT® is not just a root cause analysis system but is a complete investigation process that helps investigators collect the information they need to find root causes. This course offers all of the TapRooT® essential techniques and information you need to conduct a root cause analysis.

There’s so much to do in Hartford! You can bring the family during summer break and check out the Mark Twain Museum or the Connecticut Science Center or enjoy some downtime strolling Elizabeth Park Conservancy with dinner at Salute or Max Downtown.

We can’t wait to head up to the Northeast United States to Hartford, Connecticut!


Which Pre-Summit Course Should You Choose???

May 19th, 2016 by

Each year Mark Paradies, President of System Improvements, picks courses to hold prior to the TapRooT® Summit. He chooses the courses to help TapRooT® Users learn even more about root cause analysis and performance improvement… lessons that go beyond the standard 2-Day and 5-Day TapRooT® Courses.


What are the courses scheduled for August 1-2?


I’ll provide some background on each course so that you can choose the course that will provide the knowledge you need to help your facility reach the next level in improving safety, quality, patient safety, root cause analysis, trending, or equipment reliability.

TapRooT®/Equifactor® Equipment Troubleshooting and Root Cause Analysis

Are you responsible for equipment troubleshooting and root cause analysis?

Do you need to improve your plant’s equipment reliability?

This course has been completely redeveloped and focused on solving equipment problems. Ken Reed, Vice President at System Improvements and lead for Equifactor® will be one of the instructors.

The course is equipment focused, but you don’t have to be an engineer to attend. Anyone who looks into the causes of equipment failures as part of:

  • equipment troubleshooting
  • safety investigations
  • environmental releases
  • quality issues

can benefit from this systematic approach to discovering why equipment failures occur.

The course teaches techniques for equipment troubleshooting developed by equipment expert Heinz Bloch. It combines those techniques with the world-renowned TapRooT® Root Cause Analysis System to make a best-of-class system for finding the causes of equipment troubles.

The text for this course is the new book: Using Equifactor® Troubleshooting Tools and TapRooT® Root Cause Analysis to Improve Equipment Reliability

2-Day TapRooT® Root Cause Analysis Training (The revised course)

The 2-day TapRooT® Course has been around for over 20 years. This year we decided to go back to the basics and focus the course on performing investigations of low-to-medium risk incidents. We developed a new 50 page book (Using the Essential TapRooT® Techniques to Investigate Low-to-Medium Risk Incidents) that goes with the course.

The course teaches the essential TapRooT® Techniques in an easy to use new simplified 5-Step Investigation Process. You will learn to:

  • Use the SnapCharT® Diagram to collect and organize information and understand what happened.
  • Identify Causal Factors using the new, simplified three question method
  • Use Safeguard Analysis to help quickly identify Causal Factors.
  • Find root causes using the latest TapRooT® Root Cause Tree® and Dictionary.
  • Develop effective but simple fixes to improve performance.
  • Identify Generic Causes if you want to go beyond the simple process.

You will practice each of these skills to become proficient. In this new course you get more practice than you did in the old course. And each team will take one of their own incidents through the process to find root causes and develop effective fixes.

If you want to learn to use a state-of-the-art root cause analysis process to perform quick investigations of low-to-moderate risk incidents, THIS COURSE IS FOR YOU.

If you are a Certified TapRooT® Instructor, you may want to attend this course to see all the new things you will be teaching (including new animated examples).

Understanding and Stopping Human Error

Dr. Joel Haight, a TapRooT® User since 1991 and a Professor at the University of Pittsburgh, will teach you to analyze and understand human error. This course teaches many of the techniques covered in a university human factors course in a modified short course format.

Topics covered in the course include:

  • Basic understanding of visual, auditory, tactile and vestibular senses.
  • Understanding reaction time and decision making.
  • Understanding physical human performance (ergonomics).
  • Factors that influence human error (stress, fatigue, equipment design,/automation, training, and social factors)
  • Nuclear industry human performance tools (attention to detail, questioning attitude, and error traps/precursors, peer checking, 3-way communication, procedure use, peacekeeping, pre-job brief/SAFER, post-job brief, observation/coaching, STAR, and time out)
  • Practical questions for incident investigators
  • Quantitative/Qualitative methods (THERPS, MAPPS, OAT, and FTA)

If you are interested in an overview of techniques focused on human error to augment your standard incident investigations, this course is for you.

To continue to the other course descriptions click on the link MORE below.


TapRooT® Around the World: Onsite course at Geisinger Medical

May 19th, 2016 by

Thanks to Tommy Garnett for sending pictures of the recent Onsite course at Geisinger Medical.








Interested in bringing TapRooT® to your company for an Onsite course? Click here for more details.

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