Category: Media Room

TapRooT®’s New Software Improves Process Quality and System Performance

April 3rd, 2017 by

KNOXVILLE, Tenn., April 3, 2017 /PRNewswire/ — System Improvements Inc. is excited to announce the release of TapRooT® 6.2.0. By widening the scope of root cause analysis, the TapRooT® software supports investigations of quality problems, helps develop preventative corrective actions and improves overall process performance.

The software allows investigators and auditors to flowchart a sequence of events, analyze causal factors and develop effective corrective actions through a single, intuitive interface.  (Click here to view press release.)

1,000 Fans Strong!

June 30th, 2016 by

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We reached a milestone on our Facebook page this week! It’s fun to share and have conversations with you on Facebook.

If you’re not part of the group, you can join us here!


Mark Paradies Now Has Over 14,000 Connections on LinkedIn

July 20th, 2015 by

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When it comes to root cause analysis, more people (over 14,000) are linked to Mark Paradies than anyone else on the internet.

Mark also has thousands of colleges that have endorsed him for the skill “root cause analysis”.

See his LinkedIn profile at:

If you would like to link up with Mark on LinkedIn, click on the link above and send him an invitation to connect. Also, please feel free to recognize Mark for his root cause analysis skills by recommending him for his work on root cause analysis.

It’s Our Five Year Anniversary on Twitter!

May 14th, 2014 by

Today is our 5 year Twitterversary! We when first started TapRooT_RCA on Twitter, we weren’t sure how it was going to go. The Twitterverse was very new to us but the idea that finally sold us was the opportunity to connect with our friends around the world in an unobtrusive way and keep in touch. And now 4,600+ tweets later, I think we’ve got the hang of it! Click the image below and follow us on Twitter!

Follow us on Twitter!

Follow us on Twitter!

Did You get Your January Newsletter?

January 30th, 2014 by

We have started a new method of delivering the formerly “paper” Root Cause Network™ Newsletter. In the past you either received it by mail or as a PDF attachment to an e-mail. Now we will be including as one of the items in the TapRooT® Experts & Friends e-Newsletter.

So watch for the special edition of the e-Newsleller that includes a link to the Root Cause Network™ Newsletter every two months. We’ll include a list of the topics in the Root Cause Network™ Newsletter as part of the President’s Note (the first topic in the TapRooT® Experts & Friends e-Newsletter).

The topics in the January Root Cause Network™ Newsletter are:

  • What Do You Need to Perfect Your 2014 Improvement Program? (Page 1)
  • What Is Your Commitment to Safety? (Page 2)
  • Benchmarking Improvement Programs (Page 2)
  • Generate Improvement Team Spirit (Page 2)
  • Dilbert Cartoon (Page 2)
  • 2014 Global TapRooT® Summit Info (Page 3)
  • Why Trend? (Page 3)
  • Special Pre-Summit Courses (Page 3)
  • Why Are Accident Causes the Same Around the World? (Page 4)
  • International Networking (Page 4)
  • Upcoming International TapRooT® Courses (Page 4)
  • Pictures from TapRooT® Courses Around the World (Page 4)
  • Upcoming North American TapRooT® Courses (Page 5)
  • Pictures from Previous Global TapRooT® Summits (page 5)

Wow! That’s a lot of information. I would especially recommend the first article – 

What Do You Need to Perfect Your 2014 Improvement Program?

But there are lot’s of other items that deserve a few minutes of your time.

If you didn’t receive your newsletter, you can download it by clicking on the link below or by going to THIS LINK.


Meet ConocoPhillips Aviation’s Newly Certified TapRooT® 2-Day Course Trainer

November 2nd, 2012 by

Valerie Johnson is now certified to teach the TapRooT® 2-Day Course to the ConocoPhillips Aviation Division. Valerie flew in from Alaska to Houston to get trained and upon return will be co-teaching with long time certified instructor Michael Rodriguez.

As a Senior Associate with System Improvements, Inc. with 18 years in aviation, it was a pleasure to teach the course in the Aviation Hangar offices. David Camille, also pictured above, was instrumental in coordinating this course and giving me the tour of one of their Gulfstreams.




System Improvements/TapRooT® Television Segment Scheduled for CNBC

September 6th, 2012 by

Here is the press release for the upcoming segment:

Boca Raton, FL (TBD) — Multi-Media Productions (USA), Inc. is pleased to announce that System Improvements, Inc./TapRooT® will be airing on 21st Century Business on CNBC (as paid programming).

Safety incidents, equipment failures, quality issues, sentinel events, and production upsets cost business owners billions of dollars a year. Many times these incidents are ongoing and repetitive. Companies try different “fixes” but they just don’t work. TapRooT® is a systematic process for finding the real root causes of problems so that the problem can be eliminated entirely.

TapRooT® is a book, a system, training, and softwarefor root cause analysis of problems. The TapRooT® System helps people solve problems by finding and fixing root causes that, when corrected, stop problems from happening over and over again.

TapRooT® is used by leading companies around the world to investigate and fix the root causes of major accidents, everyday incidents, minor near-misses, quality issues, human errors, maintenance problems, medical mistakes, sentinel events, productivity issues, manufacturing mistakes, production delays, and environmental releases – in other words, almost every type of problem you can think of.

The TapRooT® System is based on advanced, proven human performance and equipment reliability technology – theory and models of human performance and equipment performance from experts including Heinz Bloch, Dr. Jens Rasmussen, Mark Paradies, Dr. James Reason, Linda Unger, Dr. Charles Hopkins, Andrew Marquardt, Jerry Lederer, Larry Minnick, Ed Skompski, Smoke Price, Dr. Chris Wickens, James Haddon, and many more. This knowledge was built into the TapRooT® System so that every person investigating problems can take advantage of the knowledge of experts without having to spend years studying human and equipment performance.

TapRooT®’s ground breaking research and development and continuing improvement efforts are the reasons that TapRooT® is so highly praised by users and is chosen by so many industry leaders as their standard root cause analysis tool to analyze mission critical problems.

However, TapRooT® isn’t just for complex problems or high risk operations. The common sense approach and straightforward nature of the system is why people use it to analyze every day problems.

JL Haber, Vice President of Programming at Multi Media Productions, added, “With a unique approach to root cause analysis, TapRooT® was a natural fit for our show. We are excited to have them as a guest on our program.”

Click Link Below for Airing Schedule:

For more information go to:

About 21st Century Business
21st Century Business is an award winning targeted business show that is independently produced by Multi-Media Productions. The show provides its business viewers an in depth opportunity to find solutions to the industry problems from some of the top business leaders from across the world. Each exclusive segment is taped in our state of the art South Florida Studio.
Once selected, companies are able to present their story and solutions to industry problems in an exclusive way that sets their company apart from the others. With more than 6,000 companies participating on over 600 shows, 21st Century Business continues to be the premier and targeted outlet for the latest business stories.

21st Century Business airs on various national cable networks that are viewed by over 100 million viewers nationwide as well as internationally via DirecTV and Dish Network. The 21CBTV Series is also available at more than 27 prestigious college universities, including Carnegie Mellon University, Howard University, Dartmouth College and Georgetown University.

For specific market-by-market air dates and times, please e-mail For more information, please visit

TapRooT® to be Featured on the Fox Business Network

July 9th, 2012 by

We are excited to announce the airing schedule has been set!  System Improvements, Inc./TapRooT® will be featured on the 21st Century Business television series on Fox Business Network.   JL Haber, Vice President of Programming at Multi Media Productions said, “With a unique approach to root cause analysis, TapRooT® was a natural fit for our show.  We are excited to have them as a guest on our program.”

Don’t miss the Fox Business Network segment airing this Saturday, July 14 at 4:30 p.m. ET | 1:30 PM PT.  (Download complete airing schedule.)

Mark Paradies Scheduled to Speak About Root Cause Analysis at the 2012 Redefining Environmental Health & Safety in Emerging Markets Conference – Budapest, Hungary – September 27-29

July 5th, 2012 by

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Mark Paradies will be a keynote speaker and will lead a workout session at the 2012 Redefining Environmental Health & Safety in Emerging Markets Conference in Budapest, Hungary, on September 27-29.

He will also be teaching a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course prior to the conference, To register for the course, see:

To read a newsletter about the conference, see:

Then try reading this one:

Root Cause Network Newsletter: Major Accident Types that Produce Fatalities on the Job

June 21st, 2012 by

We recently distributed the Root Cause Network Newsletter which included many interesting hot topics:

Major Accident Types that Produce Fatalities on the Job

Errors:  Looking for Blame or Opportunities?

Human Factors

Energy Safeguards Target

Fastest Growing LinkedIn Root Cause Analysis Group

Can We Agree on a Worldwide Definition of “Root Cause”?

and more!

View and download a copy of the June Root Cause Network Newsletter.

Global Root Cause Analysis eNewsletter – More Valuable Resources!

July 9th, 2011 by

TapRooT® Friends & Experts:

This week we have added some content to the TapRooT® Friends & Experts (Root Cause Analysis) eNewsletter that we think you will find of value.

First, we’ve added a few past articles to the Root Cause Analysis tips column.
Our instructors write about topics that you have asked at our courses.  We know you’re busy, so we want to give you every opportunity to benefit from this valuable information and ongoing training by highlighting these past topics in the weekly eNewsletter before they get buried at the bottom of the blog.

Second, we’re adding reader feedback to some of our columns.
This week you will notice it in the Career Development column and in the TapRooT® Mail column.  Our subscribers have very thought-provoking ideas and we encourage you to join the discussion and share ideas.

Finally, we love multi-media!
Our video links are easy to miss among all the information we send you in the eNewsletter, so this week I’ve highlighted them with a video icon.

Let us know what you think about these improvements when you get your next edition on Tuesday, July 12.

And thank you for being a valued subscriber!  (If you are not yet subscribed to the best global root cause analysis eNewsletter available, please send a request to me, Barbara, at editor(at) with “please subscribe me to the eNewsletter” in the subject line.  The eNewsletter delivers the latest news and information from the Root Cause Analysis blog to your inbox every Tuesday.)

Registration Now Open for the 2012 Global TapRooT® Summit

June 4th, 2011 by

Over 70 industry experts confirmed to speak at the event, focused on the latest best practices in human reliability, equipment reliability, safety and quality.

System Improvements, Inc., a worldwide leader in root cause analysis training, announced today that registration is open for the 2012 Global TapRooT® Summit.  The event focuses on best practices in human reliability, equipment reliability, safety and quality.

The conference will be held at The Flamingo Las Vegas in Las Vegas, Nevada February 29-March 2, 2012.

The event will feature eight premier industry tracks of learning:

Healthcare Quality, Patient Safety, Sentinel Event
Human Performance & Behavior Change
Investigation, Troubleshooting & Root Cause Analysis
Leading Performance Improvement
Quality and Corrective Action Programs
Safety, Process Safety and Risk Management
TapRooT® Software Super Users/Administrators
Certified TapRooT® Instructor

Keynote speakers include Astronaut Ken Mattingly, who will present lessons learned from Apollo 13 and space shuttle operations, and Aguilar Sáez René Alejandro, Manager of Safety at Codelco, who will discuss the rescue of 33 Chilean miners

Eleven exclusive pre-Summit courses will be held February 27-28, 2012 including:

Advanced TapRooT® Techniques
Advanced Trending Techniques
TapRooT® Analyzing and Fixing Safety Culture Issues
Stopping Human Error
Risk Management Best Practices
Fatigue Risk Management Training
TapRooT® Evidence Collection Course
TapRooT® Quality/Six Sigma/Lean Advanced Root Cause Analysis Training
Getting the Most from Your TapRooT® Software
2-Day TapRooT® Incident Investigation & Root Cause Analysis Course
Special 2-Day Equifactor® Equipment Troubleshooting and Root Cause Analysis

For more information, please visit the event’s Web site,, or contact the TapRooT® A-Team at or (865) 539-2139.

About System Improvements

System Improvements has 40+ highly skilled instructors/investigators/facilitators who teach public and onsite TapRooT® Courses globally and provide on-site consulting.  Companies around the world have used the TapRooT® system to help people investigate accidents, incidents, quality problems, equipment failures, schedule delays, cost overruns, hospital sentinel events, and many other types of problems.  TapRooT® is also used to improve the effectiveness of audits, observations, and self-assessments in proactive improvement efforts.  More information about the company is available at

Root Cause Analysis Software Provides Central Hub for Investigation Process

February 15th, 2011 by

Root Cause Analysis Software Offers Scalable Solution for Large Enterprises, Small Businesses and Individual Investigators. New Interface Helps Investigators Transition Easily From Root Cause Analysis Training to On-The-Job Use.

Knoxville, TN (PRWEB) January 30, 2011

System Improvements, Inc., a global leader in advanced root cause analysis, today announced the release of Version 5 of the patented TapRooT® v Software. This new release provides safety and quality investigators, reliability and maintenance engineers, and healthcare professionals a flagship solution for creating a central hub for the investigation process. The TapRooT® Software is designed to streamline and organize an incident investigation process for dynamic results. The software combines incident identification, analysis, and report writing into one seamless process.

Investigation and audit findings are easily edited and communicated through user-friendly report features of this software. Users can distribute meaningful data securely by exporting the reports directly to Adobe Acrobat (PDF), Microsoft Word, or Microsoft Excel.

“The TapRooT® Software is a scalable solution that can be used systemically by large enterprises, small businesses, or even individual investigators,” said Dan Verlinde, Director of Information Technology & Software Development. “It can work as a stand-alone solution, or integrate with your existing incident management systems and practices. What sets our software solutions apart is that we have built around the proven and patented TapRooT® process for investigating and performing root cause analysis, and made a software that is an integral tool in this process.”

Trusted by Leaders

TapRooT® System and Software is used worldwide by clients including Alstom, Novartis, Exelon, Vestas, ConocoPhillips, Rio Tinto, Chevron, Barrick Gold, the Military Healthcare Command, Saudi Aramco, ExxonMobil, and Fluor (among many others) to investigate problems and improve performance.

Easy-to-Use Technology

The new interface will help companies and users easily transition from TapRooT® root cause analysis training to practical on-the-job software use. The TapRooT® v5 Software will walk you through the 7 step process for investigations and audits including: logging your investigation data; mapping your sequence of events; developing corrective actions; and generating reports.

About System Improvements, Inc.

Mark Paradies is founder and President of System Improvements, Inc. and has over 30 years of experience operating, managing and improving high reliability systems. Linda Unger is Vice President of System Improvements, co-developer of the TapRooT® System and helps clients integrate TapRooT® into their performance improvement processes by developing implementation strategies.

System Improvements has 40+ highly skilled instructors/investigators/facilitators who teach public and onsite TapRooT® Courses globally and provide on-site consulting. Companies around the world have used the TapRooT® system to help people investigate accidents, incidents, quality problems, equipment failures, schedule delays, cost overruns, hospital sentinel events, and many other types of problems. TapRooT® is also used to improve the effectiveness of audits, observations, and self-assessments in proactive improvement efforts.

FOR MORE INFORMATION on the TapRooT® Software products click here.

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Barb CarrBarb Carr

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Chris ValleeChris Vallee

Human Factors

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Dave JanneyDave Janney

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Garrett BoydGarrett Boyd

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Ken ReedKen Reed

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Linda UngerLinda Unger


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