Category: Press Releases

Press Release: Award-Winning Software

September 5th, 2018 by


TapRooT® is excited to announce our software has won an award. Enablon, a Wolters Kluwer business, and the world’s leading provider of sustainability, EHS, and operational risk management software, presented us with the Technology Partner of the Year Award earlier this year at the Paris and Chicago Enablon conferences.

To learn more, read our press release by clicking here.

Interested in learning TapRooT®? Check out some of our upcoming public courses by clicking on the links below.

2-Day TapRooT® Root Cause Analysis Training

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Intelex and TapRooT® Partner to Offer In-Depth Root Cause Analysis Tool

July 24th, 2018 by

Toronto, June 15 2018 – Intelex Technologies, a leading global provider of cloud-based Environmental, Health, Safety and Quality (EHSQ) management software, announced today a partnership with TapRooT® to build on their current suite of product offerings. TapRooT® is a systematic process and software tool that enables customers to conduct detailed root cause analyses of injuries and other incidents.

“This partnership provides customers with an industry leading, integrated solution for taking their injury and root cause analysis data to the next level. By leveraging Intelex and TapRooT® customers can drive impactful proactive safety decisions.” said Kristen Duda, Vice President, Strategic Alliances and Partnerships at Intelex. (Click here to continue reading release.)

Welcome Marcus Miller!

July 13th, 2018 by

TapRooT® is growing! We are pleased to welcome Marcus Miller, Vice President of Business Development.

Marcus has hit the ground running, and you may have already read some of his informative healthcare-focused posts on the Root Cause Analysis Blog:

  • Using TapRooT® to Prevent Medicare Payment Reduction (Read post.)
  • QAPI and TapRooT®: The Bridge to Operational Excellence and Quality Care in our Nursing Homes (Read post.)
  • Joint Commission Focuses Surveys to Assess Safety Culture (Read post.)
  • Winners and Losers in Healthcare’s Shift to Value-Based Payments (Read post.)
  • Bias and Blame in Healthcare’s Culture has to Change (Read post.)

We hope you will join us in welcoming him to the TapRooT® team. To learn more about Marcus, click here.





Press Release – Sweating the Small Stuff: Why TapRooT® Is Upping Its Game to Precursors

June 4th, 2018 by

System Improvements Inc. is pleased to announce an update to its brand language, action, and service regarding investigative initiatives. TapRooT®’s precursor initiative calls for small investigation at the early recognition – if not the earliest – of a problem or failure, since most incidents have warning signs and events that predate the incident.

To learn more about precursors and what it means click on the link below.

View Press Release

Press Release: TapRooT®’s New Software Update Enhances Tools for Root Cause Analysis Used by Incident Investigators

April 17th, 2018 by


Incident investigators around the world use TapRooT® software as a central repository for their root cause analysis investigations.

View Press Release.

See TapRooT® Explore How They’re Changing the Way the World Solves Problems

December 14th, 2017 by

We’re pleased to announce that Mark Paradies’  interview on Worldwide Business with kathy ireland® is scheduled to air on Fox Business Network as sponsored programming.

CLICK HERE to view the recent press release.

Please reference the broadcast information below. You may also reference the channel finder below for market by market air times.

Air Date
December 17, 2017
Network and Time
Fox Business Network – 5:30pm EST
Channel Finder

TapRooT®’s New Software Improves Process Quality and System Performance

April 3rd, 2017 by

KNOXVILLE, Tenn., April 3, 2017 /PRNewswire/ — System Improvements Inc. is excited to announce the release of TapRooT® 6.2.0. By widening the scope of root cause analysis, the TapRooT® software supports investigations of quality problems, helps develop preventative corrective actions and improves overall process performance.

The software allows investigators and auditors to flowchart a sequence of events, analyze causal factors and develop effective corrective actions through a single, intuitive interface.  (Click here to view press release.)

Meet ConocoPhillips Aviation’s Newly Certified TapRooT® 2-Day Course Trainer

November 2nd, 2012 by

Valerie Johnson is now certified to teach the TapRooT® 2-Day Course to the ConocoPhillips Aviation Division. Valerie flew in from Alaska to Houston to get trained and upon return will be co-teaching with long time certified instructor Michael Rodriguez.

As a Senior Associate with System Improvements, Inc. with 18 years in aviation, it was a pleasure to teach the course in the Aviation Hangar offices. David Camille, also pictured above, was instrumental in coordinating this course and giving me the tour of one of their Gulfstreams.




System Improvements/TapRooT® Television Segment Scheduled for CNBC

September 6th, 2012 by

Here is the press release for the upcoming segment:

Boca Raton, FL (TBD) — Multi-Media Productions (USA), Inc. is pleased to announce that System Improvements, Inc./TapRooT® will be airing on 21st Century Business on CNBC (as paid programming).

Safety incidents, equipment failures, quality issues, sentinel events, and production upsets cost business owners billions of dollars a year. Many times these incidents are ongoing and repetitive. Companies try different “fixes” but they just don’t work. TapRooT® is a systematic process for finding the real root causes of problems so that the problem can be eliminated entirely.

TapRooT® is a book, a system, training, and softwarefor root cause analysis of problems. The TapRooT® System helps people solve problems by finding and fixing root causes that, when corrected, stop problems from happening over and over again.

TapRooT® is used by leading companies around the world to investigate and fix the root causes of major accidents, everyday incidents, minor near-misses, quality issues, human errors, maintenance problems, medical mistakes, sentinel events, productivity issues, manufacturing mistakes, production delays, and environmental releases – in other words, almost every type of problem you can think of.

The TapRooT® System is based on advanced, proven human performance and equipment reliability technology – theory and models of human performance and equipment performance from experts including Heinz Bloch, Dr. Jens Rasmussen, Mark Paradies, Dr. James Reason, Linda Unger, Dr. Charles Hopkins, Andrew Marquardt, Jerry Lederer, Larry Minnick, Ed Skompski, Smoke Price, Dr. Chris Wickens, James Haddon, and many more. This knowledge was built into the TapRooT® System so that every person investigating problems can take advantage of the knowledge of experts without having to spend years studying human and equipment performance.

TapRooT®’s ground breaking research and development and continuing improvement efforts are the reasons that TapRooT® is so highly praised by users and is chosen by so many industry leaders as their standard root cause analysis tool to analyze mission critical problems.

However, TapRooT® isn’t just for complex problems or high risk operations. The common sense approach and straightforward nature of the system is why people use it to analyze every day problems.

JL Haber, Vice President of Programming at Multi Media Productions, added, “With a unique approach to root cause analysis, TapRooT® was a natural fit for our show. We are excited to have them as a guest on our program.”

Click Link Below for Airing Schedule:

For more information go to:

About 21st Century Business
21st Century Business is an award winning targeted business show that is independently produced by Multi-Media Productions. The show provides its business viewers an in depth opportunity to find solutions to the industry problems from some of the top business leaders from across the world. Each exclusive segment is taped in our state of the art South Florida Studio.
Once selected, companies are able to present their story and solutions to industry problems in an exclusive way that sets their company apart from the others. With more than 6,000 companies participating on over 600 shows, 21st Century Business continues to be the premier and targeted outlet for the latest business stories.

21st Century Business airs on various national cable networks that are viewed by over 100 million viewers nationwide as well as internationally via DirecTV and Dish Network. The 21CBTV Series is also available at more than 27 prestigious college universities, including Carnegie Mellon University, Howard University, Dartmouth College and Georgetown University.

For specific market-by-market air dates and times, please e-mail For more information, please visit

Mark Paradies Scheduled to Speak About Root Cause Analysis at the 2012 Redefining Environmental Health & Safety in Emerging Markets Conference – Budapest, Hungary – September 27-29

July 5th, 2012 by

P1030804 3

Mark Paradies will be a keynote speaker and will lead a workout session at the 2012 Redefining Environmental Health & Safety in Emerging Markets Conference in Budapest, Hungary, on September 27-29.

He will also be teaching a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course prior to the conference, To register for the course, see:

To read a newsletter about the conference, see:

Then try reading this one:

Registration Now Open for the 2012 Global TapRooT® Summit

June 4th, 2011 by

Over 70 industry experts confirmed to speak at the event, focused on the latest best practices in human reliability, equipment reliability, safety and quality.

System Improvements, Inc., a worldwide leader in root cause analysis training, announced today that registration is open for the 2012 Global TapRooT® Summit.  The event focuses on best practices in human reliability, equipment reliability, safety and quality.

The conference will be held at The Flamingo Las Vegas in Las Vegas, Nevada February 29-March 2, 2012.

The event will feature eight premier industry tracks of learning:

Healthcare Quality, Patient Safety, Sentinel Event
Human Performance & Behavior Change
Investigation, Troubleshooting & Root Cause Analysis
Leading Performance Improvement
Quality and Corrective Action Programs
Safety, Process Safety and Risk Management
TapRooT® Software Super Users/Administrators
Certified TapRooT® Instructor

Keynote speakers include Astronaut Ken Mattingly, who will present lessons learned from Apollo 13 and space shuttle operations, and Aguilar Sáez René Alejandro, Manager of Safety at Codelco, who will discuss the rescue of 33 Chilean miners

Eleven exclusive pre-Summit courses will be held February 27-28, 2012 including:

Advanced TapRooT® Techniques
Advanced Trending Techniques
TapRooT® Analyzing and Fixing Safety Culture Issues
Stopping Human Error
Risk Management Best Practices
Fatigue Risk Management Training
TapRooT® Evidence Collection Course
TapRooT® Quality/Six Sigma/Lean Advanced Root Cause Analysis Training
Getting the Most from Your TapRooT® Software
2-Day TapRooT® Incident Investigation & Root Cause Analysis Course
Special 2-Day Equifactor® Equipment Troubleshooting and Root Cause Analysis

For more information, please visit the event’s Web site,, or contact the TapRooT® A-Team at or (865) 539-2139.

About System Improvements

System Improvements has 40+ highly skilled instructors/investigators/facilitators who teach public and onsite TapRooT® Courses globally and provide on-site consulting.  Companies around the world have used the TapRooT® system to help people investigate accidents, incidents, quality problems, equipment failures, schedule delays, cost overruns, hospital sentinel events, and many other types of problems.  TapRooT® is also used to improve the effectiveness of audits, observations, and self-assessments in proactive improvement efforts.  More information about the company is available at

Root Cause Analysis Software Provides Central Hub for Investigation Process

February 15th, 2011 by

Root Cause Analysis Software Offers Scalable Solution for Large Enterprises, Small Businesses and Individual Investigators. New Interface Helps Investigators Transition Easily From Root Cause Analysis Training to On-The-Job Use.

Knoxville, TN (PRWEB) January 30, 2011

System Improvements, Inc., a global leader in advanced root cause analysis, today announced the release of Version 5 of the patented TapRooT® v Software. This new release provides safety and quality investigators, reliability and maintenance engineers, and healthcare professionals a flagship solution for creating a central hub for the investigation process. The TapRooT® Software is designed to streamline and organize an incident investigation process for dynamic results. The software combines incident identification, analysis, and report writing into one seamless process.

Investigation and audit findings are easily edited and communicated through user-friendly report features of this software. Users can distribute meaningful data securely by exporting the reports directly to Adobe Acrobat (PDF), Microsoft Word, or Microsoft Excel.

“The TapRooT® Software is a scalable solution that can be used systemically by large enterprises, small businesses, or even individual investigators,” said Dan Verlinde, Director of Information Technology & Software Development. “It can work as a stand-alone solution, or integrate with your existing incident management systems and practices. What sets our software solutions apart is that we have built around the proven and patented TapRooT® process for investigating and performing root cause analysis, and made a software that is an integral tool in this process.”

Trusted by Leaders

TapRooT® System and Software is used worldwide by clients including Alstom, Novartis, Exelon, Vestas, ConocoPhillips, Rio Tinto, Chevron, Barrick Gold, the Military Healthcare Command, Saudi Aramco, ExxonMobil, and Fluor (among many others) to investigate problems and improve performance.

Easy-to-Use Technology

The new interface will help companies and users easily transition from TapRooT® root cause analysis training to practical on-the-job software use. The TapRooT® v5 Software will walk you through the 7 step process for investigations and audits including: logging your investigation data; mapping your sequence of events; developing corrective actions; and generating reports.

About System Improvements, Inc.

Mark Paradies is founder and President of System Improvements, Inc. and has over 30 years of experience operating, managing and improving high reliability systems. Linda Unger is Vice President of System Improvements, co-developer of the TapRooT® System and helps clients integrate TapRooT® into their performance improvement processes by developing implementation strategies.

System Improvements has 40+ highly skilled instructors/investigators/facilitators who teach public and onsite TapRooT® Courses globally and provide on-site consulting. Companies around the world have used the TapRooT® system to help people investigate accidents, incidents, quality problems, equipment failures, schedule delays, cost overruns, hospital sentinel events, and many other types of problems. TapRooT® is also used to improve the effectiveness of audits, observations, and self-assessments in proactive improvement efforts.

FOR MORE INFORMATION on the TapRooT® Software products click here.

Connect with Us

Filter News

Search News


Angie ComerAngie Comer


Anne RobertsAnne Roberts


Barb CarrBarb Carr

Editorial Director

Chris ValleeChris Vallee

Human Factors

Dan VerlindeDan Verlinde

VP, Software

Dave JanneyDave Janney

Safety & Quality

Garrett BoydGarrett Boyd

Technical Support

Ken ReedKen Reed

VP, Equifactor®

Linda UngerLinda Unger


Mark ParadiesMark Paradies

Creator of TapRooT®

Michelle WishounMichelle Wishoun

Licensing Paralegal

Per OhstromPer Ohstrom

VP, Sales

Shaun BakerShaun Baker

Technical Support

Steve RaycraftSteve Raycraft

Technical Support

Wayne BrownWayne Brown

Technical Support

Success Stories

At our phosphate mining and chemical plants located in White…

PCS Phosphate, White Springs, Florida

Investigation Detects Lack of Experience in Experienced Personnel And Leads To Job Simulation To Improve Performance Submitted by: Errol De Freitas Rojas, SHE Coordinator Company: ExxonMobil, Caracus, Venezuela Challenge We investigated a Marine incident where an anchor cable picked up tension during maneuvers and caused a job to be stopped. We needed to find the …

Contact Us