Category: Summit

Grading Your Investigations – Summit Best Practice Session 2 at the 2015 Global TapRooT® Summit in Las Vegas

April 23rd, 2015 by

Mark Paradies is organizing the “Grading Your Investigations” session at the 2015 Global TapRooT® Summit

At this session participants will use an Excel spreadsheet (download your copy below) to grade a typical incident investigation from your facility.

All participants attending this session are asked to bring an investigation report from your facility and the Excel spreadsheet available below preloaded onto a device so that you can participate in the exercise that will teach attendees to grade their company’s investigations using the spreadsheet.

RateRootCauseAnalysis11414.xlsx

2015 Global TapRooT® Summit Prizes Announced!

April 17th, 2015 by

When you attend the Summit, you NOT ONLY

but ALSO have a chance to win amazing prizes just for showing up. Check out these awesome prizes we have waiting for our attendees:

ipad mini

Mini iPad

 

gopro

GoPro

 

apple watch

Apple Watch

 

amazon card

Amazon Gift Cards

REGISTER TODAY for the 2015 Global TapRooT® Summit.

LEARN MORE about the Summit!

How Good is the TapRooT® Summit?

April 15th, 2015 by

I was e-mailing with a TapRooT® User today and this is part of what they had to say about the Summit …

“… they are the best conferences that I have been to in the over 40 years of my career!!!”

See what he was talking about at:

http://www.taproot.com/taproot-summit

2015 Global TapRooT® Summit After Hours: Thrills, Eat & Drink, Shows, Relax

April 15th, 2015 by

We’ve been featuring some fun things we like to do in Las Vegas, and so far have a dozen suggestions:

Thrills

Exotics Racing

Zarkana by Cirque Du Soleil

Shows

Million Dollar Quartet

The Jersey Boys

Bellagio Fountains

Eat, Drink & Relax

The LINQ Promenade

Guy Fieri’s Kitchen & Bar on the LINQ

Container Park in Downtown Las Vegas

O’Sheas on the LINQ

Capo’s Speakeasy – Steakhouse

Learn

Mob Museum

Shop

Fashion Show Mall

What are your favorite things to do in Vegas? Leave your comments below and share with other attendees, and don’t forget to join us for the 2015 Global TapRooT® Summit, June 1 – 5, 2015 in Las Vegas, Nevada.

 

Margaritaville1

Click here to learn about the Reception we have planned at Margaritaville!

Flamingo

Click here for info about the host hotel

Top 10 Improvement Goals for 2015/2016

April 14th, 2015 by

Screen Shot 2015 04 12 at 6 00 32 AMAntoine de Saint-Exupery

Usually you think about goals when you are setting budgets or maybe at the start of the year. But now that we are well into the year (the first quarter is complete), it might be time to review your goals and your progress on them for the year (and into next year).

Let’s start with the Top 10 Goals that would be applicable to most TapRooT® Users. Take a moment to review them, see if any of them are on your list, and reflect on how you are doing on achieving them.

Then, once you have contemplated your goals, I have a suggestion for you to consider for each goal.

So let’s get started. Here are the Top 10 Goals.

TOP 10 IMPROVEMENT GOALS

1. Improve safety to eliminate fatalities and serious injuries at our facilities. (If you are at a hospital, you might modify this goal to be: “Improve patient safety to eliminate sentinel events.” If you are responsible for equipment reliability you could say: “Improve equipment reliability to eliminate unexpected key equipment downtime.” If you are responsible for quality, you might say: “Improve quality before a major quality issue impacts a customer.”)

2. Improve management participation in improvement efforts.

3. Improve employee participation in improvement initiatives.

4. Motivate people to exhibit positive behaviors that result in success at work and at home.

5. Learn proven best practices from industry leaders that you can apply to your improvement initiatives to make them more effective.

6. Improve corrective actions so that problems never repeat once they are effectively investigated and fixes are implemented.

7. Learn how to stop “normalization of deviance” to ensure safety policies are effectively applied.

8. Develop proactive performance measures to better understand trends in safety, equipment reliability, and production performance.

9. Become a better TapRooT® User to continuously improve your root cause analysis initiatives.

10. Identify the gaps in improvement initiatives and find ways to turn those gaps into strengths in the future.

These top ten goals are rather safety oriented, but if you are responsible for equipment reliability, quality, production, patient safety, you can modify the goals with your improvement efforts in mind and the “safety” list can be converted into a patient safety list, an equipment reliability list, or a production efficiency list.

Now, see how many of these goals match those goals on your top 10 list…

Do you have some goals that you need to add to your list?

How are you doing this year meeting your goals?

Have you made enough progress in the first quarter so that you feel confident
that by the end of the year you will have accomplished all of these goals?

TapRooT® Training and the 2015 Global TapRooT® Summit can help you achieve all 10 of these goals. How? Read on …

GOAL 1.  Improve safety to eliminate fatalities and serious injuries at our facilities. (If you are at a hospital, you might modify this goal to be: “Improve patient safety to eliminate sentinel events.” If you are responsible for equipment reliability you could say: “Improve equipment reliability to eliminate unexpected key equipment downtime.” If you are responsible for quality, you might say: “Improve quality before a major quality issue impacts a customer.”)

Did you know that the best way to eliminate a problem is to become proactive in fixing problems? That means you must identify problems and fix them (using TapRooT® Root Cause Analysis) BEFORE an accident, sentinel event, equipment failure, quality issue, or production failure occurs.

How are you becoming more proactive? Here are several suggestions…

Proactive Improvement Suggestions

  • SAFETY: Did you know that there is a “Proactive Use of TapRooT®” Course? It was developed to teach people how to become more proactive by using TapRooT® Root Cause Analysis to find and fix the causes of problems before major accidents happen. If you are trying to be more proactive, this just might be the course for you. WARNING: There is only one public “Proactive Use of TapRooT®” Course scheduled for this year. It is on June 1-2 in Las Vegas during our PreSummit.
  • EQUIPMENT RELIABILITY: If you are interested in improving equipment reliability by the use of effective troubleshooting and root cause analysis tools AND you would like to use those tools proactively, I have a suggestion. First, if you haven’t already attended an Equifactor® Course, sign up for the one on June 1-2 in Las Vegas. These techniques come highly recommended and are based on a combination of the work done by equipment reliability expert Heinz Bloch and root cause analysis expert Mark Paradies. Then you can stay for the “Equipment Reliability Improvement and Troubleshooting” Track at the 2015 Global TapRooT® Summit where you will meet Heinz Bloch and Mark Paradies and hear the latest information about improving equipment performance.
  • PATIENT SAFETY: Improving patient safety has been a focus of the Global TapRooT® Summit since the late 1990s. This year we’ve combined a pre-Summit 2-Day “TapRooT® Root Cause Analysis for Sentinel Events & Healthcare Quality Improvement” Course with the “Improving Healthcare Quality and Patient Safety” Track at the Summit so that those who aren’t familiar with TapRooT® can learn the techniques and discover how to apply them proactively to improve patient safety.
  • QUALITY/OPERATIONS: If you would like to apply TapRooT® to improve quality or add it to your Lean/Six Sigma Program, then you should attend the pre-Summit TapRooT® Quality/Six Sigma/Lean Advanced Root Cause Analysis Training. Then attend the “Process Quality and Corrective Action Program” Track at the 2015 Global TapRooT® Summit. Lean/Six Sigma improvement efforts can be made even more effective (and more proactive) when effective root cause analysis (TapRooT®) is embedded into the program.
    • CLICK HERE to register for both the course and the track.

GOAL 2: Improve management participation in improvement efforts.  

Is your management involved in your improvement efforts as much as they should be? Many say that a lack of management support is one of the major problems they have when trying to improve performance.

One thing that improvement managers must realize is that it IS NOT management’s job to stay excited about an improvement program. It is the improvement program manager’s job to keep management excited and to let them know if they fail to show support for the improvement effort.

This is especially true because of the recent downturns in the oil and mining industries. Several people have told me that travel and training bans enacted because budget cutting efforts are devastating their efforts to benchmark improvements with others and learn new best practices to keep their program moving forward. When these “global bans” get in the way of making improvement progress happen, improvement managers have to point the problem out to management and let them know that this is sending a clear message that the improvement effort is clearly NOT a top priority and clearly falls behind profitability on the list of things management cares about.

Remind your managers that cutting back on improvement is actually expensive because of the costs of poor quality, accidents, equipment failures, and production upsets.

GOAL 3: Improve employee participation in improvement initiatives.

If your employees don’t seem to be involved in improvement efforts, maybe it is because you haven’t provided the opportunity.

Have you trained your employees to use advanced root cause analysis to solve problems and to use the same tools proactively?

If you need to get your employees fully committed to improving, give them the tools they need. Have an on-site TapRooT® Root Cause Analysis Course. Call us at 865-539-2139 or CLICK HERE to request more information about an on-site course.

GOAL 4: Motivate people to exhibit positive behaviors that result in success at work and at home.  

Motivating people is a difficult topic. Perhaps the best advice I’ve ever heard about motivating employees was a talk I heard from Dr. Beverly Chiodo. That’s why for the last decade I’ve had her speak at the Global TapRooT® Summit. And she is speaking again this year in two sessions. The first is the opening keynote talk on Thursday. Her talk is titled “Character Driven Success” and it is sure to make an impact on your life.

She will speak again on Thursday afternoon in a breakout session. Her talk for this session – Praising the 49 Character Traits – will give you practical ideas for changing behavior by properly praising your employees.

If behavior is important to your improvement efforts, don’t miss these two talks. Register for the 2015 Global TapRooT® Summit today.

GOAL 5: Learn proven best practices from industry leaders that can apply to improvement initiatives to make them more effective.  

How do you learn about new best practices from inside and outside your industry? Inside and outside your profession?

Two standard methods are:

  1. Industry/professional trade magazines.
  2. Industry/professional conferences.

There are some excellent conferences to consider in any industry/profession.

What I’ve found is that even at the best of these conferences, there tend to be industry or professional silos. For example:

  • Oil industry folks tend to learn best practices from the oil industry,
  • Nuclear industry folks learn from the nuclear industry
  • Aviation … aviation
  • Heathcare … healthcare
  • Manufacturing … manufacturing
  • Quality folks tend to meet and share best practices with quality folks,
  • Equipment reliability … equipment reliability
  • Safety … safety

And to make matters worse, we then tend to look inside our own geographic area/culture/language. US people attend conferences in North America. Europeans … Europe. Australians … Australia.

That’s why when we created the TapRooT® Summit we wanted to do something very different. We wanted to cross geographic, industrial, and professional boundaries.

And we wanted to create an environment where benchmarking and sharing experience is fun.

The feedback that we get after every Global TapRooT® Summit is that we’ve done a very good job of that.

For example, a process safety person from a chemical plant learns best practices from a licensing engineer in the nuclear industry. A healthcare quality improvement professional learns best practices from a flight safety professional. And a nuclear safety engineer learns things from an equipment reliability specialist from a foundry.

Not only do they learn, but they have a good time doing it!

That’s why I’ve had many TapRooT® Summit participants tell me that it is the BEST networking experience that they have ever experienced. Better than any industry conference that they go to.

Thus, if you haven’t yet met your goal of learning valuable best practices that you can implement to keep your improvement program fresh and progressing, you should consider attending the 2015 Global TapRooT® Summit. See all the track schedules at THIS LINK.

GOAL 6: Improve our corrective actions so that problems never repeat once they are effectively investigated and fixes are implemented.   

How is your CAPA program doing in preventing repeat incidents? If your goal is to improve, there are several ideas that I could suggest.

  1. Perform better root cause analysis. If you haven’t taken a TapRooT® Root Cause Analysis Course, take one SOON! See the course schedule by clicking on your region at THIS LINK.
  2. If you already use TapRooT® and want to improve your use of the technique, attend a 5-Day TapRooT® Advance Root Cause Analysis Team Leader Course. See the course details (which should convince you to attend) at this LINK.
  3. TapRooT® Users should also consider attending the 2015 Global TapRooT® Summit where there are several tracks that may be of interest including the Incident Investigation and Root Cause Analysis Best Practice Track, the Process Quality and Corrective Action Program Track, the Safety Improvement Track, and the Improving Healthcare Quality and Patient Safety Track.
  4.  There is actually a pre-Summit course  – Creative Corrective Actions Course – that is targeted toward people that want to develop better, more effective, corrective actions. See the details by CLICKING HERE.

At least one of those four ideas should help you jumpstart efforts to reach your goals in 2015/2016.

GOAL 7: Learn how to stop “normalization of deviance” to ensure safety policies are effectively applied.   

Mark Paradies is presenting a session titled “How to STOP the normalization of deviance” at the 2015 Global TapRooT® Summit in Las Vegas in the “Human Error Reduction & Behavior Change” Track. This particular talk is in Session 5. Be sure that you are there if you are interested in this topic and want to STOP the normalization of deviance.

GOAL 8: Develop proactive performance measures to better understand trends in safety, equipment reliability, and production performance.

This is another topic being covered at the 2015 Global TapRooT® Summit. Final details of this session are not yet posted on the Summit site because the talks are still being developed. But you can be sure that new, interesting, useful information on proactive performance indicators will be presented and that you will develop indicators for your facility.

GOAL 9: Become a better TapRooT® User to continuously improve your root cause analysis initiatives.

You can start your journey to performance improvement by simply attending a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course. But all TapRooT® Users know, this is just the start. Practice, coaching, and advanced training are part of the journey to becoming an expert root cause analysis investigator.

The 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training is designed to help you become a root cause analysis expert.

But what do you do to improve your skills after you have attended a 2-Day and 5-Day Course? There are several options.

First, every year we hold a Global Summit with Keynote Speakers and tracks to help you improve your performance improvement skills and learn the latest performance improvement best practices.

The 2015 Global TapRooT® Summit includes the following nine tracks:

  • Safety Improvement
  • Equipment Reliability & Troubleshooting
  • Human Error Reduction & Behavior Change
  • Improving Healthcare Quality & Patient Safety
  • Incident Investigation & Root Cause Analysis
  • Process Quality & Corrective Action Programs
  • TapRooT® Software
  • TapRooT® Certified Instructor
  • Special Topics

This is an excellent source of knowledge to improve your performance improvement skills. But beyond the knowledge you learn, you will also make great contacts – friends – across many industries and professional disciplines that can also help you expand your performance improvement network.

Second, before the Summit, we hold special advanced training for performance improvement experts to help them refresh and broaden their skills. At the 2015 pre-Summit, the following advanced courses will be offered that you can use to become a better root cause analysis expert:

That’s a great list of courses full of advanced knowledge to help you improve.

When and where are the pre-Summit Courses and the 2015 Global TapRooT® Summit? The courses and Summit will be held in Las Vegas on June 1-5, 2015. Register now to make sure that you get your first choice for training.

GOAL 10. Identify the gaps in our improvement initiatives and find ways to turn those gaps into strengths in the future.

Every TapRooT® Session Track at the 2015 Global TapRooT® Summit includes a session focused on identifying the gaps in your performance improvement program and developing ideas to improve your improvement efforts to eliminate the gaps. So, if you are interested in eliminating the holes in your improvement program, attend the 2015 Global TapRooT® Summit and make your improvement efforts sizzle with new best practices, new ideas, and lessons learned from industry leaders.

That’s it. Ten goals and the ways that TapRooT® Training and the TapRooT® Summit can help you meet those goals.

Don’t waste 2015 and 2016 standing still. Get your performance improvement program moving at the speed of light by getting the training and networking that you need to accelerate your program and your career.

2-Day Hazard Recognition Course Includes Site Visit to Caterpillar

April 10th, 2015 by

Here is an exciting update on the 2-Day Hard Recognition Course that will be offered just prior to the 2015 Global TapRooT® Summit, June 1 and 2, 2015, Las Vegas, NV.

This course focuses on the tried and true methods of hazard recognition including at risk or unsafe behavior, legislation implications, and hazard identification & rectification. The instructor, Peter Berkholz over 30 year of mining and industrial experience. The course includes a site visit to the local Caterpillar Franchise on Day#2, where participants have the opportunity to put into practice the theory learned on Day#1 during a hazard identification exercise.

The course is run to allow participants to learn about different methods of Hazard identification (Day #1) and then apply the learnings through an actual on site hazard identification exercise (Day #2).

hardhats.

Check out the schedule below:

Day #1

What are hazards?

Why hazard identification is critical in the workplace.

Duty of care and legislative requirements

  1. Europe
  2. USA
  3. Australia

Hazard/barrier, safeguard model

Hazard identification and rectification

Hazard ID and Risk management tools.

  1. Europe
  2. USA
  3. Australia
  4. TapRooT®

Day #2

Morning

Site visit at the local Las Vegas Cashman CATERPILLAR Equipment outlet. Where we will inspect selected mobile CAT equipment using various hazard identification documents

Afternoon

Feedback on site visit and the use of Hazard ID tools.

REGISTER for this 2-Day Hazard Recognition Course.

LEARN MORE about the 2015 Global TapRooT® Summit.

Book in the TapRooT® Summit Host Hotel Now!

April 8th, 2015 by

FlamingoHotel

The room block cut-off for the 2015 Global TapRooT® Summit host hotel, The Flamingo Las Vegas Hotel, is one month from today. Make your reservation before May 8, 2015 to secure room block rate.

For more information, visit: http://www.taproot.com/taproot-summit/hotel-travel

 

2015 Global TapRooT® Summit After Hours: Container Park

April 7th, 2015 by

This column highlights some fun things to do to unwind in Vegas after a full day of learning and networking at the 2015 Global TapRooT® Summit.

There’s more to Vegas than “The Strip,” so today and the next couple of weeks we are highlighting some fun places to visit downtown. (Didn’t know The Strip was not considered downtown? Downtown has a completely different and unique vibe.  And we learned on our site visit that there’s actually a pretty big rivalry between downtown and The Strip!)

Downtown is very easy to get to — just grab a taxi at the Flamingo Las Vegas Resort taxi stand and you’ll be there in less than 20 minutes.  Cab fare is about $28 one-way, so get a small group together and split the fare for a low cost, no worry mode of transportation.

First up, we’d like to feature Container Park.  Located at 707 Fremont Street (Fremont & 7th), Container Park is a unique venue offering a variety of great options for food and drinks.

The entrance of Container Park.

A 40-foot-long mantis greets you at the entrance of Container Park.

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The latest addition to downtown expansion and revitalization, Container Park is made up of 45 repurposed, different-sized shipping containers.  It also features 43 Xtreme Cubes, and the containers and cubes house the shops, restaurants and bars.

ContainerPark4

Inside Container Park.

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A bird's eye view.

A bird’s eye view.

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Lots of food, drinks and shops to choose from!

Lots of food, drinks and shops to choose from!

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This open air shopping park located on historic Fremont Street also hosts live concerts, movies and a children’s park. So, if you brought the spouse and kids, you can enjoy a glass of wine in the open air, listen to live music, and watch the kids play on the treehouse and playground.

ContainerPark3

The Outdoor Pavilion hosts live music on summer nights.

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We visited in February, and can’t wait to go back in June where things are sure to heat up in Vegas on summer nights.

LEARN MORE about the 2015 Global TapRooT® Summit.

REGISTER for the Summit today!

 

2015 Global TapRooT® Summit After Hours: O’Sheas on The LINQ

April 7th, 2015 by

We’ve been highlighting some fun things to do in this column during 2015 Global TapRooT® Summit Week (June 1 – 5, 2015, Las Vegas, NV). Today we are featuring an entertainment venue that is literally steps away from the Summit host hotel, The Flamingo Las Vegas.

O’Shea’s Casino and Pub never has a dull moment. On our site visit, a local desribed it as “Not your father’s Oshea’s, more like your son’s.” Located in the former Imperial Palace, O’Shea’s stays true to their Irish theme with an exciting and rambunctious atmosphere.

 

O'Sheas on the LINQ Promenade

O’Sheas on the LINQ Promenade

An Irish inspiration isn’t all they’ve got going for them, though. The 50 types of beer, table games, beer pong tournaments, live entertainment and outdoor games keep the spirit alive. Don’t forget the delicious pub menu and unique drink specials to share and enjoy with friends into the night.

CLICK HERE to register today for the 2015 Global TapRooT® Summit!

Or CLICK HERE for more info about the Summit!

Certified Instructors: How to Recertify at the 2015 Global TapRooT® Summit

April 2nd, 2015 by

Register for the Certified Instructor Track: http://www.taproot.com/taproot-summit/register-for-summit

Learn how to View the Best Practice Sessions on Your Track and How to Customize your Schedule:  http://www.taproot.com/archives/48975

2015 Global TapRooT® Summit After Hours: The Jersey Boys

March 31st, 2015 by

Have you registered for the 2015 Global TapRooT® Summit in Las Vegas, NV (June 1 – 5, 2015)? This column highlights some fun things to do after hours.

jerseyboys

Vegas is known for amazing entertainment, and there are several awesome shows to choose from for a fun evening out during Summit Week.

Jersey Boys, Le Theatre Des Arts at Paris Las Vegas, is a true heart-wrenching off-broadway show that will leave you with tears of joy from such a sweet story. The story line isn’t the only highly reviewed aspect of the show, though,  the music and talented quartet are nothing short of exceptional. There’s a reason The Jersey Boys won a Grammy Award for Best Musical Theater in 2007 and four Tony Awards in the Musical category in 2006. If you’re in the mood to see true musical entertainment in the heart of The Strip, this one will not let you down.

Watch a sneak peek here!

And CLICK HERE to register today for the 2015 Global TapRooT® Summit!

Or CLICK HERE for more info about the Summit!

PS – Want to learn more about shows going on during Summit Week? Check out Zarkana by Cirque Du Soleil and Million Dollar Quartet!

Global TapRooT® Summit Trivia … Can You Answer These Questions?

March 30th, 2015 by

 

Screen Shot 2015 03 30 at 4 05 42 PM

1. Where was the first TapRooT® Summit (then called the TapRooT® Conference) held?

a) Knoxville

b) Orlando

c) San Antonio

d) Gatlinburg

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2. How many TapRooT® Summits have been held since the first Summit?

a) 18

b) 15

c) 10

d) 6

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3. In what year was the first TapRooT® Summit Held?

a) 1988

b) 1994

c) 1997

d) 2000

DSCN0839

4. Who was presented with the “Most Beloved Speaker” Award?

a) Ed Skompski

b) Mark Paradies

c) Beverly Chiodo

d) ED Hill

Tina  Ken 2

5. Counting this year, how many times has the Global TapRooT® Summit been held in Las Vegas?

a) 1

b) 3

c) 5

d) 7

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6. Where was the largest (by attendance) Global TapRooT® Summit ever held?

a) Austin

b) London

c) Houston

d) Las Vegas

NewImage

7. How was JR Ewing connected to the Global TapRooT® Summit?

a) He invented it.

b) People from his oil company always attend.

c) He was involved in a TapRooT® investigation.

d) A JR look alike attended the TapRooT® Summit reception in 1998 at the Southfork Ranch.

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8. How many Summit Best Practice Tracks are there at this year’s Global TapRoot® Summit?

a) 4

b) 7

c) 9

d) 11

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9. You can customize your Summit schedule by picking topics from different Best Practice Tracks.

a) True

b) False

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10. Last years Global TapRooT® Summit was held in?

a) Las Vegas

b) Austin

c) Calgary

d) Orlando

 

Check the comments field below for the answers!

And don’t miss the 2015 Global TapRoot® Summit. For more information see:

http://www.taproot.com/taproot-summit

What Pre-Summit Course Should You Attend?

March 26th, 2015 by

There are 15 potential Pre-Summit Courses to choose from in June and five of the courses are new. That’s probably why so many people are asking which course would be best for them. Therefore, I thought I’d share my thoughts to help people make the best choice.

First, the 15 Courses are:

Next, let me say that I like all these courses. I’ve hand-picked them to be included before the Summit because I think they will help you solve some of your biggest problems. But I understand that you can only attend one of these courses and that you want to pick the best one, so I’ll offer some advice.

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If you haven’t attended a TapRooT® Root Cause Analysis Course before, then you should consider attending the 2-Day TapRooT® Incident Investigation and Root Cause Analysis Course. This is the basic/starter TapRooT® Course that all investigators/root cause analysts should take. It will make the Summit much more valuable if you understand how the TapRooT® Root Cause Analysis System works. And it will help you perform much better investigations of safety, quality, and production issues. This course (like all Pre-Summit Courses) is completely guaranteed. We know that you and your management will agree that you will find root causes that you previously would have missed and develop much more effective corrective actions.

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Need to improve equipment reliability and apply advanced equipment troubleshooting techniques? Then the Special 2-Day Equifactor® Equipment Troubleshooting and Root Cause Analysis Course is for you. You will learn to apply Heinz Bloch’s advanced troubleshooting techniques to understand how equipment failures occurred. You will then learn to take that information, organize it in a SnapCharT®, identify the Causal Factors, and find each Causal Factors root causes using the TapRooT® Root Cause Tree®. Even equipment troubleshooting experts that have attended this course have commented on the helpfulness of the Heinz Bloch troubleshooting tables and the TapRooT® Root Cause Analysis System.

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Want to improve your TapRoot® Skills, especially your ability to identify Causal Factors? Then the Advanced Causal Factor Development Course is for you. Ken Turnbull teaches this course using recent examples of accidents, incidents, and near-misses – some straight from the press. You will get lot’s of hands-on exercise practice and instructor feedback.

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Do you need to learn to trend your safety and performance data? Especially data from infrequently occurring accident statistics? Would you like to prove that you have improved performance? Or do you need to mathematically demonstrate that a “trend” really isn’t a trend, but rather, is just normal process variation? That’s what the Advanced Trending Techniques Course is all about. I developed after I saw a client’s advanced trending best practices that blew me away. This was trending that really worked and showed when a trend was real and when it was just normal process variation. It was based on advanced lean/six sigma techniques that were specially modified for low frequency accident data. But the same techniques can be applied to all your data. It truly is a one size fits all trending program that will help your management focus their improvement initiative. In the course you will learn how to draw advanced graphs and practice your skills so that you can apply the techniques to your data back home. The course is taught by Kevin McManus, a quality/safety guru, and I know that you will find it enlightening and very useful.

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The topic of Safety Culture is a hot button in the nuclear, oil, and aviation industry. If you would like to analyze and improve your safety culture, then the TapRooT® Analyzing and Fixing Safety Culture Issues Course is for you. Brian Tink and Brian Tink (Jr & Sr) will show you how to use TapRooT® Tools along with culture analysis tools to analyze and fix safety culture issues. Part of this course is a practice safety culture analysis for your company. If safety culture is a hot button topic at your company, don’t miss this course.

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Interested in risk assessment and management? Want to learn about the latest international standards and how they can help keep your management out of trouble? Then you need to listen to risk management guru Jim Whiting in his course: Risk Assessment and Management Best Practices. Jim shares all the latest risk management techniques and tons of documentation that you will use when you return to work

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Interested in applying advanced root cause analysis techniques in a Lean, Six Sigma, or Quality program? Then attend the TapRooT® Quality/Six Sigma/Lean Advanced Root Cause Analysis Training taught by Chris Vallee. Chris is a Six Sigma Black Belt. He will show you how to use TapRooT® Techniques to analyze and fix quality problems, lean waste issues, and problems discovered using Six Sigma techniques.

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Do you provide technical support for the TapRooT® Software? Are you a TapRooT® Software “Power Users” who wants to learn the latest tricks and see the latest software updates? Are you interested in the changes coming in Version 6 of the TapRooT® Software. Are you responsible for setting up the TapRoot® Software and preparing the trending fields and linking the software to other databases? Then you want to attend the Getting the Most from Your TapRooT® Software Course taught by Dan VerLinde, VP for Software Development at SI. You will be amazed how much you learn and how much better your software usage will be.

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What is a hazard? Do you see them before they can cause an accident? If you are interested in Hazard recognition and elimination, then the Hazard Recognition Course is for you. Peter Berkholtz, a TapRoot® Instructor from Australia with 25 years of mining and industrial experience, will teach this practical course. Don’t let hazards sneak up on you. Recognize and eliminate them!

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Did you know you could use the TapRooT® System to solve problems before they cause a crisis? If you want to stop problems BEFORE they happen, then the Proactive Use of TapRooT® Course is for you! Dave Janney developed this course after realizing that people would rather stop fatalities before they happen rather than investigate fatalities after they happen. He explains how TapRooT® can be applied to improve auditing, observations and BBS, and pre-job hazard assessments. Learn new ways to apply the TapRoot® System to proactively improve performance at your facility.

And now for the new courses …

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Interviewing and Investigation Basics: We’ve taught this course before but after we had so many positive comments about Barbara Phillips talk on Body language and interviewing at last year’s TapRooT® Summit, we decided to completely revise the course adding new material on interviewing, I think you will find this course to be engaging, useful, practical, and a good use of your time if you are interested in effective cognitive interview and non-verbal techniques and the tools and practices needed to collect information for an effective root cause analysis.

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Combating Fatigue: fatigue in the workplace (and while driving) is one of the most frequent, and least investigated, causes of accidents. Studies of actual auto accidents that were video tapped inside the car for later analysis showed that actual fatigue and sleeping was often NEVER reported but was the cause of the accident. What can you do to fight fatigue at your company? Get great ideas from fatigue expert Bill Sirois. Learn to understand the risks of fatigue. Learn the five levels of defense against fatigue. Learn to build and improve a Fatigue Risk Management System (required in several industries). Understand specific methods to handle fatigue in high hazard industries. This course has been completely updated since it was last given before the 2012 Summit and we see it as completely new.

P1030850 JoelTeaching

Understanding and Stopping Human Error: Mark Paradies, President of System Improvements and Joel Haight, Professor of Industrial Engineering at the University of Pittsburg, will bring their considerable knowledge of the practical application of human factors engineering to this newly developed course. The course will cover the human abilities and limitations that lead to human error, how to understand error likely situations and error causing designs, and how to apply error reducing techniques that work and to understand why some error reducing techniques that are frequently suggested are of little practical value. If you are interested in human performance and stopping human error (or at least reducing it as far as practical), then don’t miss this course.

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Root Cause Analysis for Sentinel Events & Healthcare Quality Improvement: Ed Skompski, Vice President at System Improvements, has created a 2-Day TapRooT® Course especially for the healthcare community that focuses on the analysis of the root causes of sentinell events and healthcare quality issues. The course is built around real clinical events and uses the TapRooT® System, a recognized good practice in the healthcare industry and that the terminology is recognized by The Joint Commission.

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Creative Corrective Actions: You may remember this course from the past. Michele Lindsay was a TapRooT® Instructor for over a decade. But she now is a performance improvement coach at a healthcare facility. But this year she will be coming back to the TapRooT® Summit and is presenting a new course on creative corrective actions using Dr. Edward de Bono’s Six Thinking Hats™ techniques.

That’s a lot of training to choose from! But don’t wait too long to register. Seats are limited in these courses and we want you to get your first choice!

Additionally, you get a $200 discount on the training when you also attend the 2015 Global TapRooT® Summit. For more Summit info, see:

http://www.taproot.com/taproot-summit

And if you have any questions about the Pre-Summit Courses or the Summit, please call us at 865-539-2139. Or CLICK HERE to drop us a note with your question.

How to Navigate our Online Schedule for the 2015 Global TapRooT® Summit

March 25th, 2015 by

The hardest thing about registering for the 2015 Global TapRooT® Summit (June 1-5, 2015, Las Vegas) is deciding which best practices sessions to sign up for among all the great options. This video will help you navigate our online schedule so that you can begin thinking about it before you go through the actual registration process. The video also gives a couple of tips about how to modify your schedule during the registration process.  If you need assistance, please contact us at info@taproot.com.

Here is the link to the schedule page: http://www.taproot.com/taproot-summit/summit-schedule

Southlake Hospital Staff Lives Their Values

March 24th, 2015 by

Michele Lindsay, President of Performance Potential Inc. and member of the Quality and Risk Department at Southlake Hospital recently shared this awesome video with us. Join Michele at the Global TapRooT® Summit June 1 and 2 for her exclusive 2-Day Creative Corrective Actions Course and sign up for the Improving Healthcare and Patient Quality track June 3 – 5 to attend her best practice session, RCA of Multiple Events, which is a case study of performing root cause analysis on several incidents that appear to be related. Take the opportunity to learn from many incidents that may not trigger a root cause analysis on their own, but collectively provide significant insights into process and system weaknesses so effective corrective actions can be put in place.

Hope you enjoy the video! Learn more about the 2015 Global TapRooT® Summit at:

http://www.taproot.com/taproot-summit

2015 Global TapRooT® Summit After Hours: Zarkana by Cirque Du Soleil

March 24th, 2015 by

Have you registered for the 2015 Global TapRooT® Summit, June 1 – 5, 2015 in Las Vegas Nevada? This column is to help you plan for some fun things to do after hours.

Thrilling, funny and non-stop action are words I’d use to describe Zarkana by Cirque Du Soleil. Below are a couple of clips from the performance I attended that demonstrate the complexity and beauty of the set, and the heartwarming cast.

ARIA Resort and Casino is hosting this awe-inspiring show filled with 70 world class acrobats, aerialists, jugglers, high wire and trapeze artists.

The theme for Zarkana is an extraordinary circus coming alive in an old abandoned theater. You can just imagine the excitement and entertainment the performers can bring to life with a theme like that. The NY Post calls it an “ideal choice” when it comes to the world of Cirque du Soleil.

If you enjoy the heartstopping acts in a “traditional” circus, you will love Zarkana by Cirque Du Soleil.  It offers tradition plus an extra dose of magic that will leave you feeling awestruck!

Get your tickets here:

https://www.cirquedusoleil.com/en/shows/zarkana/default.aspx

Register for the Summit and pre-Summit here:

http://www.taproot.com/taproot-summit/register-for-summit

And learn more about the Summit here:

http://www.taproot.com/taproot-summit

2015 Global TapRooT® Summit After Hours: Guy Fieri’s Kitchen and Bar in The LINQ

March 17th, 2015 by

Have you registered for the 2015 Global TapRooT® Summit in Las Vegas, NV (June 1 – 5, 2015)? This column highlights some fun things to do after hours.

We’ve all heard about the famous chef and host of the popular show Diners, Drive Ins and Dives, Guy Fieri. His expertise and creativity comes to life in his new Vegas kitchen and bar located in The LINQ Hotel and Casino.

Some of the favorites are the Triple-T Fries, Bacon Mac-N-Cheese burger and the homemade Mexican Churros.

When we went for our site visit, even though the Chicken Fried Bacon Biscuits & Gravy sounded like something that would knock my cholesterol off the charts, I had to try it.  It was so worth it!

A M A Z I N G!  

If you like bacon, and you like fried chicken you will LOVE chicken fried bacon.

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One review said each menu item is served like an “edible masterpiece” so if that doesn’t make your mouth water, I don’t know what will.

With it being being within walking distance from the Flamingo Las Vegas Hotel where the Summit will be held, it’s a must-visit.  But if you decide to walk over there, don’t forget to invite me!!

REGISTER TODAY for the 2015 Global TapRooT® Summit!

LEARN MORE on the Summit website!

Five New Courses – One Awesome Location

March 16th, 2015 by

Did you know that we have FIVE new Pre-Summit Courses on the schedule for the 2015 Global TapRooT® Summit? Register for one of these exclusive courses and join us in Las Vegas, Nevada June 1 and 2 to learn how to take your facility to the next level as well as re-energize your career.

The 2015 Global TapRooT® Summit will be held at the Flamingo Las Vegas Hotel

The 2015 Global TapRooT® Summit will be held at the Flamingo Las Vegas Hotel

Interviewing & Investigation Basics: There’s so much to remember when conducting an investigation … and so much to lose if you don’t remember or just don’t know where to begin. (Instructors: Ken Scott & Barb Phillips) (Read course description here.)

Combating Fatigue: This session will explore the underlying causes and costs of fatigue, review best practices in FRMS design, and illustrate why implementing and maintaining compliance to FRMS “Systems” will provide the next step change in HSEQ for industries as diverse as oil and gas, mining, manufacturing, pipelines, and transportation. (Instructor: Bill Sirois) (Read course description here.)

Understanding and Stopping Human Error:  This course is built around the goal of helping us better understand human errors (analysis, prediction and categorization) and why we make them. (Instructors: Mark Paradies and Joel Haight) (Read course description here.)

Creative Corrective Actions:  This popular interactive and practical workshop will provide participants with a process and tools to uncover innovative and creative solutions and discover opportunities that will lead to breakthrough thinking.  (Instructor: Michele Lindsay)  (Read course description here.)

Root Cause Analysis for Sentinel Events and Healthcare Quality Improvement:  Come learn the TapRooT® process with other healthcare professionals and understand why the TJC recognizes our terminology and understands the quality of what TapRooT® provides in healthcare.  (Instructor: Ed Skompski) (Read course descriptions here.)

LEARN MORE about the 2015 Global TapRooT® Summit!

NEW Root Cause Analysis for Sentinel Events & Healthcare Quality Improvement

March 11th, 2015 by

Come learn the TapRooT® process with other healthcare professionals and understand why the TJC recognizes our terminology and understands the quality of what TapRooT® provides in healthcare. Ed Skompski will lead this 2-day course offered June 1 and 2, 2015 in Las Vegas, Nevada — right before the 3-day Global TapRooT® Summit.

Skompski.Ed
Ed Skompski,Vice President
System Improvements

This course provides the basic building blocks of performing both a reactive TapRooT® investigation as well as the use of the TapRooT® tools for Proactive analyses.

With clinical examples and healthcare experts teaching, this learning experience will provide you with the best RCA tools on the market and the knowledge to use them. Tools include:

  • SnapCharT® for organizing and understanding the data you collect;
  • Root Cause Tree® and Dictionary for finding consistent, real root causes that you can communicate to your organization; and
  • Corrective Action Helper® and SMARTER tools to help you define detailed, measurable corrective actions to prevent future events.

All of this adds up to a great training session that you will find to be not only valuable but also practical and useable.

REGISTER for this course and the Improving Healthcare Quality & Patient Safety track at the Summit:

http://www.taproot.com/taproot-summit/register-for-summit

REGISTER for this course alone: http://www.taproot.com/store/2-Day-RCA-Sentinel-Events-1506LASV01.html

LEARN MORE about the 2015 Global TapRooT® Summit: http://www.taproot.com/taproot-summit

2015 Global TapRooT® Summit After Hours: The Mob Museum

March 10th, 2015 by

Have you registered for the 2015 Global TapRooT® Summit, June 1 – 5, 2015 in Las Vegas Nevada? This column is to help you plan for some fun things to do after hours.

Las Vegas is known for many things such as neon lights, great shows and of course casinos. I wanted to take a step away from the hustle and bustle of the strip and I was told by a local individual that I should check out the Mob Museum. I’ll admit, I’ve never been a big fan of mob movies, but that suggestion piqued my interest and I thought I’d check it out and it was worth the short taxi ride away from the Vegas strip.

Mob Museum Museum 4

The building housing the Mob Museum was completed in 1933 and originally was the site of the new Las Vegas Post Office and Federal Courthouse. It is considered a historically significant building and is included on both the Nevada and National Registers of Historical Places. As I walked into the building, there was something about it that felt special. The museum is spread over three floors and includes the actual courtroom where the seventh hearing of the U.S. Senate Special Committee to Investigate Organized Crime in Interstate Commerce, was held on November 15, 1950. Along with information regarding these historic hearings, you will find history about many notorious criminals including Al Capone and Charles “Lucky” Luciano. One artifact I particularly enjoyed seeing was the wall from the St. Valentine’s Day massacre where five members of the North Side Gang were shot and killed. The event itself, is sad, but I appreciated seeing a piece of mob history in person.

Exhibits in the museum include a mock lineup room where you can have your picture taken holding up an identification placard, a case containing various types of mob weapons and the actual chair where a mob member was sitting when he was killed. Most information is posted using cards on the wall as you would expect, but there are also several interactive displays as well including a replica Tommy gun simulating the kick you feel when shooting the gun. Come wearing comfortable shoes as you will be standing and walking a good amount traversing the museum.

Valentines Day Wall Museum 2

The museum also includes numerous short video presentations giving you deeper insight to the history of the mob and those that worked to stop the violence across the country. Each video is only a few minutes long, but they give you a quick respite from reading all the placards detailing various aspects of mob history. One video I really enjoyed detailed the process to become a member of a mob family. I didn’t realize all that was required to become a member.

As I was walking through the museum, I came to sign indicating graphic material ahead. Continuing on, I found this section contained actual crime scene photographs. Even though the images were in black and white, I found the brutality of the crimes amazing and disturbing at the same time. It appears at times, it wasn’t enough to kill the person with a single bullet, but rather multiple bullets. Should the attacker get close enough, the killings would be extremely brutal with multiple stab wounds and deep lacerations all over the body.

Museum 3 Mob Flamingo

The Mob Museum may not be right on the strip, but it’s well worth the 15 minute taxi ride to see a piece of American history and one aspect that helped Las Vegas become the city it is today.  The Mob Museum is open daily from 10:00 a.m. to 7:00 p.m. and tickets can be purchased here.

And if you haven’t registered to the Summit yet, go here.

 

Don’t Miss Our International Event in Las Vegas! 2015 Global TapRooT® Summit

March 9th, 2015 by

The Linq Promenade – the best dining and entertainment district in Vegas (steps from the conference hotel!)

In less than three months , we’ll be convening in Las Vegas for the 2015 Global TapRooT® Summit, an international event with world-renowned speakers and multiple tracks designed to share best practices within and across industries and professions.

Best Practice Tracks with Award-Winning Speakers

There are NINE learning tracks and the biggest problem may be choosing just one. But we even have a solution to that — you can also create your own custom track by picking any sessions you want to build a custom schedule. If you are unsure of how to customize your schedule, please call Barb at 865.539.2139, and she’ll walk you through it, or contact our admin staff at info@taproot.com with questions about registration.

If you prefer to choose sessions concentrated around a certain topic, choose one of our tracks focused on:

Equipment Reliability Improvement & Troubleshooting

Human Error Reduction & Behavior Change

Improving Healthcare Quality & Patient Safety

Incident Investigation & Root Cause Analysis

Process Quality and Corrective Action Programs

Safety Improvement

TapRooT® Software

If you are a Certified Instructor, register for our Certified TapRooT® Instructor track designed to give you the tools you need to take your facility to the next level and make your job easier.

And don’t forget to add one of our exclusive 2-day Pre-Summit courses to your schedule to make it a career-changing week of learning, sharing and networking.  Check out our Pre-Summit Courses here:  http://www.taproot.com/taproot-summit/pre-summit-courses

Last but not least … book your room in the block!  Room block rates are available for a limited time.  Learn more here: http://www.taproot.com/archives/48587

We hope to see you in Las Vegas June 1 – 5 2015 for the Global TapRooT® Summit!

 

Upcoming Course in Halifax, Nova Scotia, Canada

March 5th, 2015 by

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Mark your calendars for our 2-Day Incident Investigation and Root Cause Analysis Training Public Course in Halifax, Nova Scotia, Canada April 8-9. TapRooT® courses are a great opportunity to learn root cause analysis skills and work on your investigations. Halifax is a great place to join us! This global city has an impressive economic center, voted second on the list for “Large Cities of the Future” and is home to many of Canada’s major resource industries. Halifax is a powerhouse and will be a great host to TapRooT®, don’t miss it!

Food: 

Stories Casual Fine Dining: Come taste and learn the story behind every flavor of their unique dishes.

2 Doors Down: Fun and exciting describe both their atmosphere and menu. Give it a try!

The Bicycle Thief: Authentic Italian cuisine and wine with a rich historical background. A must visit.

Attractions: 

Halifax Citadel: This National Historic Site is one of the top ranked tourist attractions for Halifax.

Great Escapes Wine Tours: Love wine? Love wine tasting? Take a tour through some of the best.

Local Food Tasting Tour: If you enjoy trying new foods and expanding your palette, take one of these food tours to try all Halifax has to offer.

 

Ready to REGISTER? Click here!

SAVE THE DATE for our annual Global TapRooT® Summit this June 1-5. Click here for more information and registration.

2015 Global TapRooT® Summit After Hours: Las Vegas Fashion Show Mall

March 3rd, 2015 by

Who doesn’t love a huge mall with 250 stores, fashion shows and tons of food and dining options?  The Fashion Show Mall has it all and it’s all within walking distance from the Flamingo Hotel Las Vegas Hotel where the Global TapRooT® Summit is being held June 1 – 5, 2015. Just another reason you can’t miss this year’s Summit!

The variety of stores from Louis Vuitton to American Eagle to BareMinerals to Nordstrom allows it to cater to anyone who loves to shop.  The unique fashion shows put on most weekends are one of the many events they host, as well.

Here are some favorites from our recent site visit.

BOOT STAR

Being from Tennessee, we thought we had some pretty great boot shops in Nashville, but we have to say Boot Star at the Fashion Mall made us feel like we were back home.

Boot Star

These boots are an awesome find!

TOMMY BAHAMA

We are taking the TapRooT® reception back to Margaritaville in June! If you don’t have anything to wear with that island feel, run down to Tommy Bahama and come to the reception in style!

TommyBahama

Get ready for Margaritaville!

THE LEGO STORE

Have a child, grandchild, niece or nephew back home? Don’t get them a cheesy Las Vegas t-shirt — bring back something from the awesome stock at the Lego Store and you will surely be their favorite relative!

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Bring Back a Cool Gift for Your Favorite Kid!

REGISTER NOW for the 2015 Global TapRooT® Summit.

LEARN MORE on the Summit website.

 

Upcoming Risk Management Course Houston, Calgary, Las Vegas

March 2nd, 2015 by

Australian risk management expert and TapRooT® Instructor, Jim Whiting, (member of the committee that wrote the international risk management standard ISO 31000 and now the USA Standard ANSI Z690 and CAN/CSA/ISO 31000 ), has enhanced the Risk Management Best Practices course for 2015. He is offering this exclusive course three times in 2015 – don’t miss out!

Jim brings his risk management and root cause analysis experience and best practices from around the world (Australia/New Zealand, North America, Asia, Africa, and Europe) to this course.

If you are interested in improving the efficiency of your improvement efforts by getting the most out of your use of risk management and root cause analysis techniques, join us for this course.

Get the Course Outline: http://www.taproot.com/taproot-summit/pre-summit-courses#RiskManagementBestPractices

Upcoming Courses:

Houston, Texas – May 20

Calgary, Canada – May 27

Las Vegas, Nevada (Summit Week) – June 1

Email Jim at jim@workplaces.com.au for testimonials & more information.

LIVE from Las Vegas: 2015 Global TapRooT® Summit Update!

February 25th, 2015 by

It’s a wrap everyone! We are going back to the office tomorrow to sift through volumes of information we’ve gathered to make this Summit the best experience ever for you. But we can’t do that if you aren’t here! So send in your registration and look forward to lots of upcoming news including info about our speakers, sessions, reception, places to eat and things to do after-hours!

registration

Register for the 2015 Global TapRooT® Summit!

Learn more at: http://www.taproot.com/taproot-summit

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