Category: Summit

Confidential Medical Records Leak Sinks $4.6 Million Company

April 27th, 2016 by

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What are the lessons learned from this incident?

Everything was going great for Michael Daughtery, owner of LabMD, a company that tested blood, urine, and tissue samples for urologists. He was living the dream. That is, until one of his managers who had been using LimeWire file-sharing to download music inadvertently shared patient medical records with it. It was a violation of company policy to have it on her computer.

The story goes from bad to worse. Read “A leak wonded this company. Fighting the Feds finished it off” on Bloomberg.

In one day, your whole life could change.  Wouldn’t it be great if you never got that phone call that disaster has struck your company?

We have several exclusive Pre-Summit Courses coming up in August that can help you keep your company from facing a crisis such as this.  TapRooT® for Audits, Understanding and Stopping Human Error, Risk Assessment & Management and more.

View them here.

We also offer a Medical track immediately following the special 2-day courses at the 3-day Global TapRooT® Summit.  Learn more here.

We hope to meet you in San Antonio, Texas during Global TapRooT® Summit week to help you solve your more business-critical issues.

Ken Reed Invites You to The Asset Optimization Track at the 2016 Global TapRooT® Summit

April 22nd, 2016 by

The Global TapRooT® Summit offers multiple focused learning tracks for performance improvement. This video introduces the Asset Optimization Track. Come to the Summit and maximize improvement at your company!


Starring Ken Reed. Produced by Benna Dortch.

Learn more about the Summit!

Interested in the Safety Track?  Learn about it here!

Summit Flashback

April 19th, 2016 by

This is a great flashback. Remember when we were this young? It wasn’t all that long ago. And everything we said then is still true today – just even more so!

Don’t miss the 2016 Global TapRooT® Summit in San Antonio, Texas, on August 1-5. See:

http://www.taproot.com/taproot-summit

Improve your root cause analysis.

  • Network
  • Benchmark
  • Learn best practices
  • Refresh your TapRooT® skills
  • Be inspired!
  • Get motivated!

That’s what the Global tapRooT® Summit is all about.

Why Register for the Summit Now? You Still Have a Chance to Get THREE Prize Drawing Tickets!

April 18th, 2016 by

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Register early! Get more chances to win a great prize!

fitbit blaze

We are giving away an Fitbit Blaze Smart Fitness Watch to the 2016 Global TapRooT® Summit early bird prize drawing winner and you’ll have a better chance if you register now!

Here’s how it works:

  • Register after April 15 but on or before May 15 and receive THREE tickets in the drawing.
  • Register after May 15 but on or before June 15 and receive ONE ticket in the drawing.

The early registration drawing will be held at the Kickoff Session, Wednesday, August 3, 2016 at 8:00 a.m. at The Westin Riverwalk (You must be present to win!). This drawing is in addition to the other prize giveaways we have planned for the 2016 Summit.

If you are planning to register for the Summit, don’t delay!

REGISTER NOW for the 2016 Global TapRooT® Summit!

LAST WEEK to Register and Receive FIVE Prize Drawing Tickets!

April 11th, 2016 by

chick-154438_1280

Register early! Get more chances to win a great prize!

fitbit blaze

We are giving away an Fitbit Blaze Smart Fitness Watch to the 2016 Global TapRooT® Summit early bird prize drawing winner!  This is the LAST WEEK to register and receive five prize drawing tickets!

Here’s how it works:

  • Register on or before April 15 and receive FIVE tickets in the drawing.
  • Register after April 15 but on or before May 15 and receive THREE tickets in the drawing.
  • Register after May 15 but on or before June 15 and receive ONE ticket in the drawing.

The early registration drawing will be held at the Kickoff Session, Wednesday, August 3, 2016 at 8:00 a.m. at The Westin Riverwalk (You must be present to win!). This drawing is in addition to the other prize giveaways we have planned for the 2016 Summit.

If you are planning to register for the Summit, don’t delay!

REGISTER NOW for the 2016 Global TapRooT® Summit!

WIN a Fitbit in the 2016 Global TapRooT® Summit Early Bird Prize Drawing!

April 1st, 2016 by

chick-154438_1280

Register early! Get more chances to win a great prize!

fitbit blaze

We are giving away an Fitbit Blaze Smart Fitness Watch to the 2016 Global TapRooT® Summit early bird prize drawing winner!

Here’s how it works:

  • Register on or before April 15 and receive FIVE tickets in the drawing.
  • Register after April 15 but on or before May 15 and receive THREE tickets in the drawing.
  • Register after May 15 but on or before June 15 and receive ONE ticket in the drawing.

The early registration drawing will be held at the Kickoff Session, Wednesday, August 3, 2016 at 8:00 a.m. at The Westin Riverwalk (You must be present to win!). This drawing is in addition to the other prize giveaways we have planned for the 2016 Summit.

If you are planning to register for the Summit, don’t delay!

REGISTER NOW for the 2016 Global TapRooT® Summit!

Dave Janney invites you to the Safety Track at the 2016 Global TapRooT® Summit

March 30th, 2016 by

The Global TapRooT® Summit offers multiple focused learning tracks for performance improvement. This video introduces the Safety Track. Come to the Summit and maximize improvement at your company!


Starring Dave Janney. Produced by Benna Dortch.

LEARN MORE about the Summit, August 1-5, 2016, San Antonio, Texas.

Interested in Asset Optimization?  Learn about that track here!

New TapRooT® for Audits course to debut August 1-2, 2016

March 21st, 2016 by

We are pleased to announce the first TapRooT® course for auditors. We will debut this course as a pre-summit offering before the 2016 Global TapRooT® summit.

TapRooT® is the best method for performing investigations and doing root cause analysis. But wouldn’t it be better if you never had to do the investigations in the first place? Of course, and that is why auditing is so important.

Sadly, most companies take the time and resources to do audits but do not get the desired results. Why? Because corrective actions are developed without proper root cause analysis. That is where TapRooT® comes in.

TapRooT® can be used to perform root cause analysis on any problem, so why not find the problem and do root cause analysis before these problems manifest themselves into incidents? We decided to develop a course for auditors and audit participants to see how TapRooT® works, both reactively, and with audits. Regardless of your role in the audit process, you must understand the entire TapRooT® process to be effective, so this course is for anyone involved in auditing, from auditors themselves, to auditees, to management who is responsible for improvements. Here is the agenda:

DAY ONE

TapRooT® Process Introduction and Initial Audit
SnapCharT® and Exercise
Causal Factors, Significant Issues and Exercise
Root Cause Tree® and Exercise
Generic Causes
Corrective Actions and Exercise

DAY TWO

The Root Cause Tree® and Preparing for Audits with Root Cause Exercise
Audit Programs, Trend and Process Root Cause Analysis
TapRooT® Software Introduction
Frequently Asked Questions about TapRooT®
Final Audit Observation Exercise

Participants in the course will receive a copy of the new book, “TapRooT® Root Cause Analysis for Audits and Proactive Performance Improvement.”

We hope to see you in the course! To register:

REGISTER for this course and the 2016 Global TapRooT® Summit (August 1 – 5, 2016).

REGISTER for this 2-day course only (August 1 – 2, 2016).

Safety Track at the 2016 Global TapRooT® Summit

March 21st, 2016 by

We are busy preparing for this year’s summit, which will be held August 3-5 (with pre-summit courses on August 1-2) in San Antonio, Texas.

I’m very excited about the lineup for this year’s Safety Track. We have some great speakers and topics:

7 Deadly Sins of Human Performance – Mark Paradies, Creator of TapRooT®

Weatherford’s Global Journey to HSE and Quality Improvement with TapRooT® – Mitch Miller, David Smith, Shawn Holden

Proactive Use of TapRooT® – Dave Janney

Interviewing Behaviors & Body Language – Barb Phillips

Marathon Galveston Bay – Ken Bloch

Arc Flash Loss Prevention – Scott King and Terry Butler

TapRooT® in What If Analysis – Joel Solomon

In addition to the speakers in the safety track, all tracks with attend the keynote sessions each morning and afternoon, with top-notch speakers. We also have the famous Wednesday night reception with great food and drinks and featuring live entertainment from Carl Dixon (of the Guess Who, April Wine, and Coney Hatch). And the best part of the summit? Getting to meet other like-minded professionals; we hear every year from attendees that the Global TapRooT® Summit is the best networking opportunity of the year.

So please join us for the Safety Track at this yea’s summit. For more information and to register, go HERE

See you in San Antonio!

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2016 Global TapRooT® Summit: Book your room at the Summit Hotel

March 15th, 2016 by

Why book your room in the TapRooT® Summit room block?

Well, we don’t have just ONE reason, we have TWENTY reasons you need to stay there!

Learn more about the room block:  http://www.taproot.com/taproot-summit/hotel-travel

Learn more about the 2016 Global TapRooT® Summit: http://www.taproot.com/taproot-summit

Error Proofing: Learn Best Practices and Industry Secrets

March 11th, 2016 by

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What is the error proofing here?

 

“Easier than making a mistake” … now that is good Human Engineering!

While listening to a radio commercial recently, I heard the announcer say, “Easier than making a mistake!” As a TapRooT® Root Cause Instructor with a quality and human engineering (Human Factors) background, all that I could think about is mistake-proofing, Poka-yoke.

The concept was formalized, and the term adopted, by Shigeo Shingo as part of the Toyota Production System. It was originally described as baka-yoke, but as this means “fool-proofing” (or “idiot-proofing”) the name was changed to the milder poka-yoke. (From Wikipdia)

Now, I did not learn about Dr. Shigeo Shingo during my Human Factors study, even though a large part of training dealt 100% with design and usability from products, to controls and to user graphic user interfaces. On the flip side, Human Factors and Usability was rarely discussed during my Lean Six Sigma certification either, even though Poka-yoke was covered.

Why are two major interactive topics such as Human Factors and Poka-yoke kept in isolation, very dependent on where and what you study? Simple, shared best practices and industry secrets are not always the norm.

Where can you learn about both topics? In San Antonio, Texas during our TapRooT® Summit Week August 1-5.

In the pre-summit 2-Day TapRooT® Quality Process Improvement Facilitator Course, we cover the error of making weak preventative or corrective action items that are not based on the actual root causes found and not optimizing and understanding mistake-proofing that will impact your success in continuous process improvements.

For those that need a deeper understanding of why mistake-proofing should be considered, you should look into signing up for the 2-Day Understanding and Stopping Human Error Course.

Grading Your Investigations

March 10th, 2016 by

How do you grade an incident investigation? Here’s an Excel spreadsheet to use…

RateRootCauseAnalysis03082016.xlsx

How do you use the spreadsheet? Here’s a video from last year’s Summit …

Grading Your Investigation from TapRooT® Root Cause Analysis on Vimeo.

Would you like to learn this and hear about someone who has been using it to improve their company’s investigations? Go to the Grading Your Investigations Breakout Session (Wednesday – 1:30-2:30) at the 2016 Global TapRooT® Summit.

Does A Good Quality Management System equate to Compliance?

March 8th, 2016 by

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If it is written down, it must be followed. This means it must be correct… right?

Lack of compliance discussion triggers that I see often are:

  • Defective products or services
  • Audit findings
  • Rework and scrap

So the next questions that I often ask when compliance is “apparent” are:

  • Do these defects happen when standard, policies and administrative controls are in place and followed?
  • What were the root causes for the audit findings?
  • What were the root causes for the rework and scrap?

In a purely compliance driven company, I often here these answers:

  • It was a complacency issue
  • The employees were transferred…. Sometimes right out the door
  • Employee was retrained and the other employees were reminded on why it is important to do the job as required.

So is compliance in itself a bad thing? No, but compliance to poor processes just means poor output always.

Should employees be able to question current standards, policies and administrative controls? Yes, at the proper time and in the right manner. Please note that in cases of emergencies and process work stop requests, that the time is mostly likely now.

What are some options to removing the blinders of pure compliance?

GOAL (Go Out And Look)

  • Evaluate your training and make sure it matches the workers’ and the task’s needs at hand. Many compliance issues start with forcing policies downward with out GOAL from the bottom up.
  • Don’t just check off the audit checklist fro compliance’s sake, GOAL
  • Immerse yourself with people that share your belief to Do the Right thing, not just the written thing.
  • Learn how to evaluate your own process without the pure Compliance Glasses on.

If you see yourself acting on the suggestions above, this would be a perfect Compliance Awareness Trigger to join us out our 2016 TapRooT® Summit week August 1-5 in San Antonio, Texas.

Go here to see the tracks and pre-summit sessions that combat the Compliance Barriers.

How Can the Summit Help Your Company and Your Career?

March 2nd, 2016 by
San Antonio, Texas

San Antonio, Texas

Should you attend the Global TapRooT® Summit in San Antonio, Texas, August 1 – 5, 2016?  How can it help your company and your career?

Ask yourself these questions:

1. Does your facility/company need to improve in any of these areas:

  • Asset Optimization
  • Human Factors
  • Investigations
  • Reducing Medical Error
  • Quality
  • Safety
  • TapRooT® Software

2. Are you a Certified TapRooT® Instructor that needs to maintain their certification?

3. Do you want to be more motivated to improve performance?

4. Would you like to get a team of people from your facility excited about performance improvement?

5. Do you need knew ideas to take your improvement program to the next level?

6. Do you need to refresh your TapRooT® knowledge?

7. Would you like to visit the world-famous San Antonio River Walk?

8. Would you like to meet a bunch of new valuable contacts that can help you improve performance at your facility and advance your career?

9. Are you interested in benchmarking your improvement efforts against other industry leaders?

10. Are you interested in best practices from other industries that can be applied to improve performance in your industry?

If you said “yes” to any of these questions, that’s how it will help your company and your career!

To register, click here.

For more information, click here.

For the Summit schedule, click here.

BP Rig Supervisor Robert Kaluza Found Not Guilty

February 26th, 2016 by

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The last of the federal prosecutions are finally concluding. Robert Kaluza was found not guilty of violating the federal Clean Water Act for missing indications of the blowout of the Macondo well. The accident killed 11 workers and both Kaluza and Donald Vidrine were initially charged with manslaughter, but those charges were later dropped.

Vidrine and Kaluza were not the only people charged as a result of the spill. BP employee Kurt Mix was prosecuted for obstruction of justice after he deleted text messages on this phone. Mix wasn’t involved in the accident, but was involved in trying to find ways to stop the spill. His ordeal ended last November when, after his initial conviction was overturned on appeal, he accepted a plea bargain to a misdemeanor charge for deleting the text messages without company permission.

Note that these engineers were the highest level company personnel prosecuted after the spill. No senior executives face charges.

Kurt Mix will be speaking at the 2016 Global TapRooT® Summit about his experience and the effect that it might have on other first responders and people being asked questions after an accident. If you don’t think that federal prosecutions could impact your incident investigations, come hear Kurt’s story and then decide.

The 2016 Global TapRooT® Summit is being held in San Antonio, Texas, on August 1-5. For more information about the keynote speakers, see:

http://www.taproot.com/taproot-summit/keynote-speakers

What’s the Saddest Thing That We Hear at the Global TapRooT® Summit?

February 25th, 2016 by

The saddest thing we hear at the Global TapRooT® Summit is:

I didn’t know you offered Pre-Summit Courses!

We do!  Every year some of our experts fly in early to teach immersion courses on topics covered at the Summit, including investigation, quality, equipment troubleshooting, safety, software and interviewing.

These are 2-day courses offered on Monday and Tuesday (August 1 & 2) just prior to the 3-day Summit (August 3-5).

Don’t forget to add a Pre-Summit course at registration to complement your personalized Summit schedule!

When is a “Trend” a “Trend”?

February 25th, 2016 by

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Here’s an article that claims that the number of “reactor incidents” on British nuclear subs doubled in one year…

http://sundodgers.com/2016/02/22/reactor-incidents-on-new-nuclear-subs-double-in-one-year/

Is this a trend? As the anti-nuke spokesperson says, it is “…only a matter of time before these incidents result in a serious nuclear accident.”

Or is it as the spokesperson for the Ministry of Defense said:

In line with our high safety standards, we record all incidents regardless of how minor they are, to ensure lessons are learnt. There are no issues with the safety of the submarines and the MoD has safely operated over 80 nuclear reactor cores since 1963.

Do you know how to mathematically determine if a change in performance is a trend?

Unfortunately, the article does not give us the data that we need to make an informed calculation.

The good news is that we know how to make the calculation and use trends to manage performance.

Where can you learn advanced trending and how to apply it to manage your facility?

At the 2-Day TapRooT® Advanced Trending Techniques Course just prior to the 2016 Global TapRooT® Summit.

The course and Summit are being held in SanAntonio, Texas. The course is on August 1-2. The Global Summit is on August 3-5.

You can attend both and save $200 off the combined course/Summit price.

Register at: http://www.taproot.com/taproot-summit/register-for-summit

Are You Being Held Back Because You Think You Know Everything???

February 16th, 2016 by

Those who are humble learn from others.

This saves the humble learner the difficulty of experiencing the pain of learning by trial and error (or in other words, the pain of mistakes).

As Sam Levenson said:

You must learn from the mistakes of others. You can’t possibly live long enough to make them all yourself.

But have you met folks who are so sure of themselves that they must believe that they know it all?

Just imagine the smartest person in history. Then imagine how little of the total knowledge of the universe that that person actually knew. How can anyone think that they know it all?

I was thinking about this because I run into people that can’t learn from others because when they walk into a room, they think they are the smartest person in the room. They pontificate. They expect everyone to listen to their stories and learn. But they don’t  listen to others and learn.

I hope I’m not talking about you … or your boss. Learning from others is really important.

Where can you learn from others?

One of the best places is the TapRooT® Summit.

Have a look at the Summit Schedule.

 Look at all the topics in all the sessions.

One of my favorite sessions is the TapRooT® Users Share Best Practices session.

As one of the attendees told me last year …

You sit at a table with people from leading companies from around the world.
The people you are talking to are really smart.
And they share their best ideas. You share yours.
And everybody gets even smarter. It is amazing
.”

 Another way to meet and discuss topics at the Global TapRooT® Summit is to participate in the opening session. 

Most conferences start off slow. NOT the Global TapRooT® Summit.

We start off with a description of the improvements we’ve made to TapRooT® in the past 12 months and what you can learn at the Summit. Then we immediately go to the networking activity where you will meet someone from your industry, someone from a different industry, and an expert. That’s three new contacts in the first hour of the Summit. AND you get rewarded for your work.

Don’t miss out on the 2016 Global TapRooT® Summit in San Antonio, Texas, on August 1-5. You know you don’t know everything and you will enjoy meeting really smart people and sharing best practices that will help your company be even better in 2017!

Important! Instructor Recertification Information

February 11th, 2016 by

2016 Global TapRooT® Summit

Are you a Certified Instructor that is NOT planning to attend the 2016 TapRooT® Summit because you don’t need to be recertified until 2017? Please keep reading for important information regarding 2017.

Did you know that the TapRooT® Summit is held every 14-16 months? If you look back at the past few Summits, they have been in April 2014, June 2015 and now August 2016. There is a strategic rotating schedule that TapRooT® uses to choose the best time for the Summit.

Due to this rotation schedule, once in a while there is a gap year. A year with no Summit. This detail requires some extra planning on our Certified Instructor’s part since each instructor is required to go through recertification every two years.

What does this rotating schedule mean for 2017? It means that 2017 will be our next gap year. To clarify, there will NOT be a TapRooT® Summit in 2017. We are aware that some of our instructors will be due for recertification in 2017 making this a potential hiccup in their future plans.

Those of you who attended our 2015 Summit might remember Mark announcing the upcoming changes here at TapRooT®. There have been significant improvements and modernization to our 2-Day course that would be beneficial for all Certified Instructors to attend and see in person. The 2016 Summit this August will provide all Certified Instructors with the new 2-Day course materials and look into the new layout. Stay tuned for more details on these improvements in a later post!

What does TapRooT® recommend? We highly recommend that each instructor look at their schedule for this year and plan to attend the 2016 Summit in San Antonio this August 1-5. You will be able to go through recertification early, to continue teaching in 2017, not need recertification until 2018, and get a first-look at the new 2-Day course. Besides, you don’t want to miss the 2016 Summit and all that we have in store for you!

If you have questions or concerns regarding your recertification, please contact Michelle Wishoun (wishoun@taproot.com) or Linda Unger (unger@taproot.com) or call our office (865) 539-2139 for assistance.

Registration for the 2016 Global TapRooT® Summit is OPEN

January 29th, 2016 by

We opened up registration this week for the TapRooT® Global Summit which begins on August 3rd, 2016 in San Antonio, Texas (you can also register for the Pre-Summit Courses which will commence on August 1st).

I am sure you will hear a lot about the amazing Keynote Speakers and Best Practice Presenters in this forum over the next 6 months; but I wanted to take a moment to discuss one Keynote Speaker in particular and share a personal story.

My first day with System Improvements was May 3rd, 2006 and I immediately became a TapRooT-ite.

Wait… is that a word? TapRooT-ian? TapRooT-eer?

Err… let’s just say I immediately fell in love with TapRooT®.

It was not hard to fall in love, as May 3rd, 2006 also happened to be the first day of the TapRooT® Summit in Gatlinburg, Tennessee. Yep, you read that right. My very first day of work was at a large Global Summit.

A story we tell around the office (that always gets a few laughs) is that our President Mark Paradies referred to me as “that helpful hotel employee” the entire first day of the Summit (we had not yet met). He laughed profusely when he learned I was a new employee and NOT a hotel concierge, just helping out. (I was just glad to hear I was not described as “that UN-helpful hotel employee”.)

To describe my first day: I was simply enthralled by the spectacle.

Here was this amazing group of attendees and speakers, from all over the world, uniting out of a common interest of making their co-workers SAFE and happy with their jobs. People dedicated to SOLVING problems. What do you think this group of people is like to be around? If you guessed, ‘pretty fantastic’, you are correct.

But no memory stands out to me more than watching Michael Durant, best selling author and inspiration for the movie Black Hawk Down, give his Keynote Address.

I was just so impressed with this man, and by proxy I was so impressed with TapRooT®.

This next part is not an exaggeration. I swear.

I went home that night with his book In The Company of Heroes in tow, and I sat down and read it cover-to-cover that evening.

The book still sits prominently displayed on my bookshelf today, unscathed, despite several attacks from my dog on my collection of literature (So even my dog seems to respect Durant’s work).

In our Summit planning meetings the last few years, I have dropped Michael Durant’s name a few times as a potential Keynote Speaker, hoping he might get a return engagement. I just found out this week that he will be back at the Summit this year in San Antonio.

Book your flight tomorrow. This guy is great, and my dog tends to agree.

I really believe this is going to be a great Summit, and we will not have another Summit until 2018.

(cough) There might also be this new software called TapRooT® VI that will be prominently featured at the Summit. I might have heard some good things about it.

And maybe, just maybe, you will leave a TapRooT-er, or a TapRooT-ist?

Dan Verlinde is a Partner and Director of Information Technology and Software Development for System Improvements, Inc.

His dog has been un-employed since birth, but his hobbies include eating any paperback on the bottom three shelves.

Summit 2016 Local Attractions: The River Walk

January 14th, 2016 by

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The history of the River Walk begins back in the late 17th century when a group of Indians discovered this beautiful land and river area. As celebrations were in order, the Indians thought this was the perfect place to camp for “Saint Anthony’s day”, thus the name San Antonio. Fast-forwarding 250 years, past many deadly floods and The Alamo, a group of men eager to improve their city, control the flooding and provide for their community pitched their ideas for the River Walk to the authorities. On March 14, 1941, construction was complete and a river carnival and night parade were held in celebration of the newest, most exciting development in San Antonio. The River Walk has since become a local favorite and one of Texas’s most visited attractions.

Over the years many additions have been made such as exciting nightlife, a variety of shops, restaurants, and entertainment for all ages and interests. Come visit for yourself!

Did you know the 2016 Global TapRooT® Summit is being held in San Antonio on August 1-5? Registration opens soon, so gather your team and be apart of one of the best performance improvement conferences, network with a variety of colleagues and experts from around the world, and enjoy the beautiful city of San Antonio.

REGISTER today!

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Summit 2016 Local Attractions: The Alamo

January 5th, 2016 by

Alamo_pano

The Alamo, an historical icon of the Texas Revolution located in none-other-than San Antonio, Texas. This old building made of limestone was the fortress and safe house for the Mexican army, but in the Battle of the Alamo in 1836, the Texas rebels forged their way in and gained control. Now it is one of the most popular tourist attractions in San Antonio and has inspired a blockbuster movie released in 2004.

Many have wondered where the name “The Alamo” originated, assuming it has a deep, cultural meaning. Surprisingly, “The Alamo” is translated to “cottonwood”, and many scholars believe that name was chosen because of the greenery surrounding the building. However, scholars are unsure as to why they chose “cottonwood”, and if there was a more significant meaning behind it than just simple trees. It’s always interesting to learn the small, fun facts about such iconic places.

Did you know that the 2016 Global TapRooT® Summit is being held in San Antonio August 1-5? The countdown begins and we are looking forward to sharing best practices, learning from keynote speakers, networking with our wonderful Friends and Experts and visiting the beautiful city of San Antonio and all it has to offer.

REGISTER TODAY

*Don’t forget about the group discount! Bring the whole team and save money.

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