Category: Best Practice Presentations

2014 Global TapRooT® Summit Best Practice Tracks

September 30th, 2013 by

SummitBanner_2014

Over the past two months, we’ve featured six of the nine best practice tracks planned for the 2014 Global TapRooT® Summit. Check them out here:

Safety & Serious Injuries / Fatalities Prevention Track (Learn more)

Equipment Reliability & Improvement Track (Learn more)

Human Performance Tools & Organizational Factors Track (Learn more)

Process Quality and Corrective Action Programs Track (Learn more)

TapRooT® Software Track (Learn more)

Improving Healthcare Quality & Patient Safety (Learn more)

And learn more about the 2014 Global TapRooT® Summit on the Summit website.

REGISTER NOW at:  https://www.taproot.com/taproot-summit/register-for-summit

 

 

Get the Most from Your TapRooT® Software!

September 25th, 2013 by

Don’t miss the two chances you’ll have in 2014 to learn everything you wanted to know about TapRooT® software. Make your job easier by putting our software to work for you at the 2014 Global TapRooT® Summit.

1. TapRooT® Software Best Practice Track

Here are the best practice sessions planned for the TapRooT® Software Track at the 2014 Global TapRooT® Summit, Horseshoe Bay, Texas, April 7 – 11:

Dr. Beverly Chiodo

Dr. Chiodo

Character Driven Success: Prepare to be inspired! Learn how our character traits drive our performance and what we can do to become more successful in life. Popular best practice speaker, Dr. Beverly Chiodo is returning in 2014, and Software Track Leader, Dan Verlinde chose this session so that the TapRooT® Software Users would not miss the chance to hear this dynamic speaker and get their Summit experience off to a great start.

A Beginner’s Guide to Investigation Using TapRooT® Single User Software: We all have to start somewhere and the good news is that the software is user-friendly so it won’t take you long to progress beyond feeling like a beginner. Join us for this session and increase your knowledge and experience with single user software.

Stump (and Advise) the Software Experts (TapRooT® Development Team): What have you always wanted to know but were afraid to ask? Bring your toughest questions and see if you can stump the software experts!

Dan Verlinde

Dan Verlinde

What’s New in the TapRooT® Software: How do you keep up with the newest software developments and continue building on your success? Attend the Summit! The software development team is always at work bringing you enhancements to the software, and Dan Verlinde, Director of Information Technology & Software Development  is preparing a session to bring you up-to-speed on the latest and greatest in TapRooT® software.

Kevin McManus

Kevin McManus

Metrics and Trending: What gets measured gets done. Don’t let your important improvement initiatives be forgotten. Kevin McManus will help you see what’s working and what’s not so you can set the right priorities with ease.

Brian W. Tink

Brian Tink

Expert Facilitation of Investigations Using TapRooT® Single User Software: Brian Tink is planning a session to make your job a whole lot easier. Come and receive software tips that you can implement right away.

How We Implemented TapRooT® Enterprise Software: It helps to hear the experiences of others before making the jump to Enterprise Software. Get a heads up on what to expect from experienced users.

Test Drive the Version 6 Software: Who doesn’t love an opportunity to test drive? Get your questions answered and test the software for yourself to find out how will change your work days for the better.

Planning Your Improvements: Is your mind spinning from all of this opportunity? This session will help you sort out and apply this new information and take your facility to the next level!

2. Two-Day Pre-Summit Course: Getting the Most from your TapRooT® Software 

To get the most from your TapRooT® Enterprise Software you need an administrator who understands all the built in features. They need to know how to:

  • Install the software for best performance.
  • Set-up custom fields and lists.
  • Link the software to other databases.
  • Answer users’ common questions.
  • Explain the basics of using the software. (Learn more.)

Get the most of your TapRooT® software! Learn more about the 2014 Global TapRooT® Summit by visiting the Summit website.

REGISTER NOW at:  https://www.taproot.com/taproot-summit/register-for-summit

Learn Best Practices in Process Quality and Corrective Action Programs at the 2014 Global TapRooT® Summit

September 18th, 2013 by

Chris ValleeChris Vallee, Senior Associate and TapRooT® Instructor here at System Improvements has organized a fantastic best practice track for everyone interested in Process Quality and Correction Action Programs at the 2014 Global TapRooT® Summit.

Chris is going to talk about Why Exceeding Customer Expectation is Wrong. Other topics he has organized on this track include:

“Metrics and Trending” with Kevin McManus, “The Good, The Bad and the Ugly of Process Silos” with Dave Davis and Tommy Garnett, “Process Quality Best Practices” with Ron Goodwin and Mel Lager, “CAPA Best Practices: Is Your Industry Really That Different?” with Amy Bratkovic and “Using TapRooT® for a Process Improvement” with Jonathan Kennedy and Dennis Osmer.

kevinteaching-3-tm.jpgdavidteaching-2.jpgTommy Garnett

66206941BIOPic

Lager

Dennis Osmer

 Learn more about our presenters on the Summit website and make plans to join us is 2014!

REGISTER NOW: https://www.taproot.com/taproot-summit/register-for-summit.

Learn Best Practices in Equipment Reliability

September 9th, 2013 by

How much are equipment problems costing your site?

Many facilities don’t know the answer to this important question.

To find out, calculate the cost of unplanned maintenance. Next, add the cost of unexpected downtime. Then, calculate the cost of unhappy customers who had delayed shipments. Finally, add in the cost of any accidents that occurred while repairing unexpected failures.

And don’t forget the overtime required to repair failures in the middle of the night!

These failures and their costs don’t have to be a part of your facility’s future.

You can reduce or eliminate unplanned downtime, achieve world-class equipment reliability, and improve your facility’s safety, productivity, and quality by implementing equipment best practices used by industrial leaders worldwide.

Where can you learn these techniques? At the 2014 Global TapRooT® Summit!

Here are just two of the highlights on the Equipment Reliability & Improvement track:

The Good, The Bad & The Ugly: Where is Your Equipment Reliability Program?

If you’re ready to evaluate your equipment reliability program, where do you begin? The first step is developing a fresh perspective. Mark Olson will be presenting ideas on how to take an objective look at your reliability program. Come and learn innovative techniques for developing a self-rating system to find out where your facility stands.

mark-olson-head.jpgMark Olson is a Reliability Consultant for MFO Services. He is an experienced TapRooT® Instructor and Investigator with an impressive resume of valuable experience including 25 years in the petrochemical industry. Other experience includes facilitating RCFA for safety, environmental and equipment failure incidents, and conducting FMEA to develop equipment reliability improvement strategies; re-engineering a maintenance/reliability business process and providing RCFA facilitation for reliability improvement; and extensive management experience in an industrial setting.
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The Business End of Equipment Reliability

Internationally recognized equipment guru, Heinz Bloch, will lead sessions guaranteed to keep people interested in equipment reliability improvement glued to their seats. This two-part session (this topic will be discussed during Best Practice Sessions 4 and 5) about the business end of equipment reliability will show you how to become Best-of-Class in equipment reliability.

images_heinz.bloch2-1-tm.jpgHeinz Bloch is a graduate of New Jersey Institute of Technology (BSME, MSME, Cum Laude). After his retirement from Exxon Chemical Central Engineering (in Baytown, TX), he worked as a consulting engineer and author of 17 books.

He is the equipment/reliability editor of Houston-based Hydrocarbon Processing and has published over 460 papers and articles on reliability improvement subjects. For several decades, he has advised industry on maintenance cost reduction and reliability improvement issues and has taught over 500 equipment uptime improvement courses on all six continents.

KenReedDon’t forget our last best practice in every track provides an opportunity for you to develop a custom plan to implement the new best practices that you have learned at the Summit.

Have questions about the Equipment Reliability Track? Contact track leader, Ken Reed, by phone or through our web form. We hope to see you at the 2014 Global TapRooT® Summit!

REGISTER at: https://www.taproot.com/taproot-summit/register-for-summit.

 

Get Your RCA PhD at the 2014 Global TapRooT® Summit

August 15th, 2013 by

Come and learn best practices at the 2014 TapRooT® Summit — even get your RCA PhD!

Mark Paradies will be presenting “Get Your RCA PhD: Advanced Root Cause Analysis Using TapRooT®” in the Incident Investigation & Root Cause Analysis and Certified TapRooT® Instructor tracks. (If this session is not in your track, you can find it in the session list for Best Practices Session 5 on Thursday at 10:50 a.m. and add it!)

Mark9.jpgMark Paradies is President of System Improvements. He is co-author of TapRooT® – Changing the Way the World Solves Problems, a contributor to the Root Cause Analysis Blog and the editor of the Root Cause Network newsletter. He is a member of the IEEE Committee writing a root cause analysis standard for the nuclear industry and is a co-author of the book Guidelines for Investigating Chemical Process Incidents published by the Center for Chemical Process Safety. Mark earned a Master’s Degree in Nuclear Engineering with an emphasis on human factors at the University of Illinois. He was certified by Navsea 08 as an engineer in the Nuclear Navy and is a Certified Professional Ergonomist and a Certified Hazard Control Manager. He is a senior member of the American Society for Quality.

Ken Turnbull headAnd there are other advanced root cause analysis sessions that you won’t find offered anywhere else in the world, including Ken Turnbull’s session on Advanced Causal Factor Development, (find it in Best Practices Session 1, Wednesday at 10:30 a.m.), and the Investigation Case Studies session, (find it in Best Practices Session 2, Wednesday at 1:00 p.m.).

Make plans now to attend 2014 Global TapRooT® Summit week, April 7 – 11, 2014. Learn more by visiting the Summit website.

REGISTER NOW: https://www.taproot.com/taproot-summit/register-for-summit.

Safety & Serious Injury / Fatalities Prevention Track at the 2014 Global TapRooT® Summit

August 9th, 2013 by

Come and learn best practices at the TapRooT® Summit. Dave Janney, track leader for the Safety & Serious Injury / Fatalities Prevention track, gave me a preview of the sessions that are planned for 2014. Don’t forget that you can customize and add any best practice session to your schedule even if it is not on the track that you choose:

Using TapRooT® to Prevent Serious Injuries and Fatalities

Dave Janney will present new ideas to revolutionize your fatality/major accident  prevention programs and start you down the road to eliminating major accidents. (Find this session listed in Best Practices Session 3, Wednesday at 2:40 p.m.)
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Slips, Trips and Falls

shawRob Shaw, from the Health and Safety Laboratory in the UK, will be giving a whistlestop tour of the science behind slipping accidents using real world examples to illustrate the causes of this common type of accident and exploring some of the barriers to preventing serious accidents before they happen. (Find this session listed in Best Practices Session 5, Thursday at 10:50 a.m.)

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Driving Safety – Culture Leads to Success

8250HuberMany companies have identified driving/transportation as their highest risk. In fact, the USA Department of Labor reports that 42 percent of workplace fatalities are in the transportation category. Some companies have had success in implementing programs that dramatically reduce this risk WITHOUT alienating drivers, unions, etc. (Find this session listed in Best Practices Session 6, Thursday at 1:00 p.m.)

Bruce Huber, Vice President, Inthinc Technology Solutions, Salt Lake City, Utah, will share how to positively impact behavior AND use technology to establish and maintain a positive safety culture eliminating high-potential and fatal driving related incidents.

 

Maintenance & Safety Improvement – How They Are Related

Photography by Chad Greene - ChadCRG ImagesBuddy Lee, machinery and reliability expert in Knoxville, Tennessee, and Sanjay Gandhi, COO, Kurrent Technologies Ltd, Nairobi, Kenya, will discuss how maintenance and safety improvement are related, and how using this knowledge will help reduce injuries on the job. (Find this session listed in Best Practices Session 2, Wednesday at 1:00 p.m.)

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Learn more about the 2014 Global TapRooT® Summit!

REGISTER NOW at:  https://www.taproot.com/taproot-summit/register-for-summit

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Check Out the 2014 Global TapRooT® Summit Schedule

July 25th, 2013 by

SummitBanner_2014

Have you looked at the 2014 Global TapRooT® Summit Schedule lately? All of the keynote speakers have confirmed and you can learn more about them here:

http://www.taproot.com/products-services/summit/keynote-speakers

The tentative best schedule for the 2014 Global TapRooT® Summit is also posted on the schedule page. We couldn’t wait to share the innovative ideas our first confirmed best practices speakers are bringing to Horseshoe Bay, Texas next year. Here is the schedule:

http://www.taproot.com/products-services/summit/summit-schedule 

And here are the confirmed best practice presenters:

http://www.taproot.com/products-services/summit/best-practice-presenters

We will keep you updated as the few remaining best practice speakers confirm, and as more speakers send in abstracts for their talks, but we wanted to give you time to really think about your schedule when registration opens. There are some tough decisions to make with so many great sessions to choose from.

For more information, visit the Summit website:

http://www.taproot.com/products-services/summit

or REGISTER NOW at: https://www.taproot.com/taproot-summit/register-for-summit

Do Tired Surgeons Risk Patients’ Safety?

July 24th, 2013 by

I find it hard to believe that this question needs to be asked. Of course fatigue can lead to human error. This has been proven over and over again. And doctors are human.

I read an article in the Ploughkeepsie Journal that had the following quote:

While surgeons interviewed in a 2011 Georgia Regents University study believe fatigue has an effect on their ’emotions, cognitive capability, and fine-motor skills,’ few of them said it has a large effect on patient safety.

Obviously surgeons, just like many other workers, convince themselves that they can use willpower to overcome  the real physical limitations that fatigue creates. Physical limitations that lead to increased errors and patient harm.

Of course, everyone has some degree of fatigue in life. But the level of fatigue we are talking about goes above and beyond what could be deemed acceptable.

Is it possible to predict when someone will be too fatigued to produce reliable results? Yes. We worked with Circadian Technologies to help create their Fatigue Accident Causation Testing System (FACTS). Learn more about it at this link:

http://facts.circadian.com/index.html

I believe fatigue is one of the most underreported accident patient safety incident causes, Why? Because people don’t understand how insidious fatigue is as an accident cause.

No matter what industry you are in, if you would you like to learn more about fatigue as a cause of human error, attend the 2014 Global TapRooT® Summit and hear Bill Sirois, COO at Circadian Technologies, present “Fatigue and Human Performance – The Tell-Tail Signs of Fatigue Related Mistakes” in the Human Error Reduction and Behavior Change Track. You will return to work with a heightened awareness of the risks presented when people go beyond their limits of fatigue.

Root Cause Analysis Tip: Serious Injuries & Fatalities with Mark Paradies – Part 2

May 2nd, 2013 by

Welcome to our weekly series of Root Cause Analysis Tips from our 2013 Global TapRooT® Summit. This week and the next few weeks following, we’ll be talking about Serious Injuries & Fatalities. At the Summit this year, Mark Paradies gave a great talk about Serious Injuries & Fatalities and how you can prevent them.

This week, Mark discusses using safeguards analysis proactively. He says, “If you’ve got a single safeguard that’s [based on] human performance, that should be a danger bell going off in your mind.”

Watch the full 7-minute video now:

Interested in attending our 2014 Global TapRooT® Summit?

Visit our Summit page here: http://taproot.com/summit

Watch Part 1 here: http://www.taproot.com/archives/37877

Detailed Up-Front Machinery Quality Assessments (MQA) — a Key Prerequisite to Reliable Major Machinery

March 27th, 2013 by

Heinz Bloch explained how Best-of-Class companies use MQA on critically important compressors, drivers, and essential process pumps at the 2013 Global TapRooT® Summit. The MQA effort consists of structured and well-defined reviews of vendor experience, drawings, calculations, and other documentation. For highest possible value, MQA is often carried out before purchase orders are issued. Mr. Bloch described three distinct phases of successful MQA tasks.

8437Images-Heinz-Bloch-150-1Heinz Bloch is a graduate of New Jersey Institute of Technology (BSME, MSME, Cum Laude). After his retirement from Exxon Chemical Central Engineering (in Baytown, Texas), he worked as a consulting engineer and author of 17 books. He is the equipment/reliability editor of Houston-based Hydrocarbon Processing and has published over 460 papers and articles on reliability improvement subjects. For several decades, he has advised industry on maintenance cost reduction and reliability improvement issues and has taught over 500 equipment uptime improvement courses on all six continents.

Click on the icon below to view the presentation and learn the three phases of successful MQA tasks:

Bloch.Heinz.Detailed Up-Front-1

Admiral Rickover & Process Safety

March 26th, 2013 by

I promised people at the 2013 Global TapRooT® Summit that I would post links to last year’s talk about Admiral Rickover and process safety and a link to his testimony to Congress about nuclear safety and the Nuclear Navy. Here they are…

Nuclear Navy & Process Safety

Rickover’s Testimony to Congress about Nuclear Safety

And here are the slides from the Nuclear Navy and Process Safety talk mentioned above…

http://www.taproot.com/archives/16963

Best Practice Session 8 at the 2013 Global TapRooT® Summit

March 18th, 2013 by

Here are the best practice handouts provided by our presenters for Session 8 at the 2013 Global TapRooT® Summit, Gatlinburg, Tennessee:

Friday, March 21
8:00 – 8:50 a.m.

Trending Using the TapRooT® Software (Chris Vallee and Dan Verlinde) (View in Google Docs)

How Can TapRooT® Be Used in Reliability Centered Maintenance (Mark Olson) (View in Google Docs)

Slips, Trips and Falls: The Science Behind Walking HSL (Robert Shaw)

The Role of Management in Ensuring Effective Root Cause Analysis (Kevin McManus/Kevin Palardy) (View in Google Docs)

Best Practice Session 7 at the 2013 Global TapRooT® Summit

March 18th, 2013 by

Here are the best practice handouts provided by our presenters for Session 7 at the 2013 Global TapRooT® Summit, Gatlinburg, Tennessee:

Thursday, March 21
2:40 – 3:50 p.m.

Testing and Qualifying Your Investigators (Dr. Salman T. Al-Mishari and Ralph Brickey)

Troubleshooting Equipment & Software Problems:

Using RCA to Ensure Network Reliability (Tim Fandrich) (View presentation in Google Docs)
Assessing Risk: the Pinnacle of Accident Prevention (Steve Swarthout)

Fatigue Accident Analysis (Bill Sirois) (View presentation in Google Documents)

Joplin Disaster – Lessons Learned (Ed Skompski)

Operational Excellence in TapRooT® (Kevin McManus) (View presentation in Google Documents)

Risk Assessment:

1. Effective Risk Assessments in JSAs, JHAs, JRAs and Investigations (Jim Whiting) (View in Google Docs)
2. Assessing Risk: The Pinnacle of Accident Prevention (Patrick Karol) (View in Google Docs)

Best Practice Session 6 at the 2013 Global TapRooT® Summit

March 18th, 2013 by

Here are the best practice handouts provided by our presenters for Session 6 at the 2013 Global TapRooT® Summit, Gatlinburg, Tennessee:

Thursday, March 21
1:00 – 2:20 p.m.

Proactive Root Cause Analysis: Why You Need It and How You Do It (Mark Paradies and Scott Waddle)

Night at the Improv: A Template for Industrial Disaster (Applying Lessons from Catastrophic Equipment Failures) (Ken Bloch) (View presentation documents here and here).

Changing Behavior By Praising the 49 Character Traits (Dr. Beverly Chiodo)

Fatigue Sentinel Event Investigation (Bill Sirois) (View in Google Docs)

Implementing TapRooT® through Operational Ownership (Mike Hayes, Mitch Miller, David Smith, Gabe DeGabriele) (View in Google Docs)

Inspecting Incident Root Cause Analysis: Experiences of a European Regulator (Frank Verschueren) (View in Google Docs)

Family Wellness: Using Root Cause Analysis for Families (Akivah L. Dixon Northern)

Feedback for Future TapRooT® Software Development (Dan Verlinde and Matt Irving)

Best Practice Session 5 at the 2013 Global TapRooT® Summit

March 18th, 2013 by

Here are the best practice handouts provided by our presenters for Session 5 at the 2013 Global TapRooT® Summit, Gatlinburg, Tennessee:

Thursday, March 21
10:50 a.m. – Noon

Optimizing Investigations (Ken Reed) (View in Google Docs)

Auto Safety: A Real Life Lesson Learned (Lori Reineke-Avant) (View in Google Docs)

Proactive Quality Improvement Using Mistake Proofing (Chris Vallee) (View in Google Docs)

Best Practices for Software Implementation (Dan Verlinde)

Best Practice Session 4 at the 2013 Global TapRooT® Summit

March 18th, 2013 by

Here are the best practice handouts provided by our presenters for Session 4 at the 2013 Global TapRooT® Summit, Gatlinburg, Tennessee:

Thursday, March 21
9:10 – 10:30 p.m.

TapRooT® Certified Instructor Recertification Workshop (Linda Unger, Ken Reed and Michelle Wishoun)

Secrets of Influence (Ken Futch)

Character Driven Success (Dr. Beverly Chiodo)

Building Reports from the TapRooT® Software (Dan Verlinde)

Serious Injuries and Fatalities: Common Factors and Lessons Learned (Mark Paradies) (View in Google Docs)

Best Practice Session 3 at the 2013 Global TapRooT® Summit

March 18th, 2013 by

Here are the best practice handouts provided by our presenters for Session 3 at the 2013 Global TapRooT® Summit, Gatlinburg, Tennessee:

Wednesday, March 20
2:40 – 3:50 p.m.

Deepwater Horizon and Texas City: What Should We Learn About Accident Investigation & Process Safety? (Mark Paradies) (View in Google Docs)

Training Reliability Engineers to Add Long-Term Value (Heinz Bloch) (View in Google Docs)

Understanding Human Behaviors:

Understanding Non-Verbal Communication (Barb Phillips) (View in Google Docs)
Human Performance Improvement (Charles Taylor) (View in Google Docs)

Comparison of Risk and Reliability in the Healthcare and Nuclear Industries (Ed Skompski and Kay Wilde Gallogly)

Health, Wellness & Ergonomics

How Health & Wellness Programs Contribute to Safety (Michelle Fry)
Using TapRooT® to Solve Ergonomics Issues (Dennis Osmer) (View in Google Docs)

My TapRooT® Software Implementation – Scott Gunderson (View Scott’s Presentation in Google Docs) and David Smith (View David’s Presentation in Google Docs)

Best Practice Session 2 at the 2013 Global TapRooT® Summit

March 18th, 2013 by

Here are the best practice handouts provided by our presenters for Session 2 at the 2013 Global TapRooT® Summit, Gatlinburg, Tennessee:

Wednesday, March 20
1:00 – 2:20 p.m.

What’s New in the TapRooT® Software (Dan Verlinde)

Detailed Up-Front Machinery Quality Assessments (MQA) — a Key Prerequisite to Reliable Major Machinery (Heinz Bloch) (View in Google Docs)

Behavior Based Safety and TapRooT® (Ralph Brickey) (View in Google Docs)

Best Practices for CAPA:

Creating and Sustaining a Business Wide CAPA (Amy Bratkovic) (View in Google Docs)
Best Practices from Industry (Barry Cross) (View in Google Docs)

HSEQ Management & Management Systems

Role of Incident Investigation in HSEQ Management (Mike Rodriguez) (View in Google Docs)
Management Systems and Continuous Improvement (Dave Janney) (View in Google Docs)

Best Practice Session 1 at the 2013 Global TapRooT® Summit

March 18th, 2013 by

Here are the best practice handouts provided by our presenters for Session 1 at the 2013 Global TapRooT® Summit, Gatlinburg, Tennessee:

Wednesday, March 20
10:30 a.m. to noon

TapRooT® Users Share Root Cause Best Practices (Linda Unger & Ken Reed)
Significant Reductions in Chronic Equipment Reliability Issues (Buddy Lee)

Human Performance Improvement:

The Impact of Head Injuries (David Halstead)
Rasmussen’s Model & Knowledge Based Errors (Ralph Brickey) (View in Google Docs)

Joplin Disaster: Lessons Learned (Ed Skompski)

TapRooT® Examples

Analyzing a Project Management Incident (Jonathan Kennedy) (View in Google Docs)
Analyzing a Quality Incident (Barry Cross) (View in Google Docs)

Proactive Accident Prevention

Hey! There Is No Circle on Your SnapCharT®! (Dave Janney) (View in Google Docs)
Using SnapCharT®s Proactively for Management of Change (Jesus Alonso) (View in Google Docs)

Career Development: Decoding Non-verbal Behavior

February 25th, 2013 by

Studies indicate that non-verbal behaviors comprise a large portion of all interpersonal communication, so paying attention to someone’s body language during an investigative interview or a job interview will give you a wealth of information that they aren’t saying verbally.

When you are judging someone’s non-verbal behavior, where do you look?  Most people look for the truth of the story in someone’s face, but did you know that is the main place that people hide their true feelings?  Think about it — growing up how many times did your parents say, “Get that scowl off of your face?” or “Put on a good face for Aunt Linda?” How many times do we tell our own children and grandchildren that?

The best way to judge someone’s true feelings is to look at their feet! People tend to have “happy feet” when things are going well, and perfectly still or nervously shifting or bouncing legs and feet when the are not. Some people have restless leg syndrome so a bouncing leg isn’t always a clue that something is awry, but if you know a person typically bounces his or her leg, and suddenly they are kicking their legs and feet out during an interview or not moving them at all, that could be a clue that something is not right. Look for sudden changes in the movement of the legs and feet and think about what was being discussed just prior to the change.  If the person is seated at a table and you can’t see their feet, look for vibrations in their shirt, jacket or shoulders that give the movement of their feet and legs away.

See me at the 2013 Global TapRooT® Summit for more tips about decoding non-verbal behavior, or attend my session on the Human Performance & Behavior Change Track (Understanding Human Behaviors: Body Language – Things to Look for in an Interview), Wednesday, March 20 at 2:40 p.m.

Register now for 2013 Global TapRooT® Summit week,  March 18 – 22, 2013 in Gatlinburg, Tennessee.

Oh the Memories …

January 2nd, 2013 by

I just wanted to share a quick, fun Global TapRooT® Summit slideshow.  Don’t forget to register for 2013 Global TapRooT® Summit Week, March 18 – 22, 2013 in Gatlinburg, Tennessee!

Root Cause Analysis Tip – Joplin Tornado Lessons Learned Part 3

December 5th, 2012 by

As you prepare for the 2013 Global TapRooT® Summit, enjoy this session from last year’s Summit in Las Vegas.

Ed Skompski, Sue Sinclair, Dennis Manley, and Tommy Garnett share the heart-wrenching experience of a natural disaster and what they learned in responding to the devastating tornado in Joplin, Missouri in 2011.

This 20-minute video is Part 3 of 3.
View Part 1 here. Part 2 here.

(Can’t see the video? Refresh your page.)

Are you interested in attending our 2013 Global TapRooT® Summit?

Click here for more information.

Root Cause Analysis Tip – Joplin Tornado Lessons Learned Part 2

November 28th, 2012 by

As you prepare for the 2013 Global TapRooT® Summit, enjoy this session from last year’s Summit in Las Vegas.

Ed Skompski, Sue Sinclair, Dennis Manley, and Tommy Garnett share the heart-wrenching experience of a natural disaster and what they learned in responding to the devastating tornado in Joplin, Missouri in 2011.

This 20-minute video is Part 2 of 3.
View Part 1 here.

(Can’t see the video? Refresh your page.)

Are you interested in attending our 2013 Global TapRooT® Summit?

Click here for more information.

Root Cause Analysis Tip – Joplin Tornado Lessons Learned Part 1

November 21st, 2012 by

As you prepare for the 2013 Global TapRooT® Summit, enjoy this session from last year’s Summit in Las Vegas.

Ed Skompski, Sue Sinclair, Dennis Manley, and Tommy Garnett share the heart-wrenching experience of a natural disaster and what they learned in responding to the devastating tornado in Joplin, Missouri in 2011.

This 26-minute video is Part 1 of 3.

(Can’t see the video? Refresh your page.)

Are you interested in attending our 2013 Global TapRooT® Summit?

Click here for more information.

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