Category: Summit

LAST WEEK to Register and Get a Chance to Win a Great Prize!

June 8th, 2016 by

chick-154438_1280

Register now! It only takes one ticket to win!

fitbit blaze

We are giving away an Fitbit Blaze Smart Fitness Watch to the 2016 Global TapRooT® Summit early bird prize drawing winner and you still have a chance to win but it’s the LAST WEEK to get a ticket in the drawing.

Here’s how it works: Register on or before June 15 and receive ONE ticket in the drawing.

The early registration drawing will be held at the Kickoff Session, Wednesday, August 3, 2016 at 8:00 a.m. at The Westin Riverwalk (You must be present to win!). This drawing is in addition to the other prize giveaways we have planned for the 2016 Summit.

If you are planning to register for the Summit, don’t delay!

REGISTER NOW for the 2016 Global TapRooT® Summit!

Monday Accident & Lessons Learned: Why Arc Flash is Important

June 6th, 2016 by

Electrical energy helps us in many ways, but when it is misused and an arc flash occurs … perhaps this video will help people get the message that arc flash precautions are important!

WARNING – GRAPHIC CONTENT AT VARIOUS POINTS – DON’T WATCH IF YOU WILL BE UPSET

Want to learn more about arc flash safety? We have a session about it at the 2016 Global TapRooT® Summit. The session titled “Arc Flash Prevention” is from 1:40-2:50 on Thursday in the Safety Best Practices Track. 

Scott King and Terry Butler will present Employee and contractor protection utilizing general electrical principles as referenced by OSHA and NFPA 70E 2015 guidelines and qualified low voltage safety training.

Learning Objectives for this session include:

  • Provide an overview of the importance of Arc Flash Safety
  • Understanding Electrical Hazards
  • Safe Work Practices
  • Incident Energy Exposure Levels
  • Risk Assessment Analysis
  • Personal Protective Equipment (PPE)
  • Safety Training

See the complete 2106 Global TapRooT® Summit schedule at:

http://www.taproot.com/taproot-summit/summit-schedule

And register for the Summit at:

http://www.taproot.com/taproot-summit/register-for-summit 

 

 

 

 

Need to Learn Root Cause Essentials Before the Global Summit? Here is the Solution!

June 3rd, 2016 by

We’re offering our 2-day course right before the Global TapRooT® Summit!  Take the course and then stay for the 3-day Summit.  LEARN MORE!

 

Root Cause Analysis on Trends

June 2nd, 2016 by

Welcome to this week’s root cause analysis tips. This week I would like to talk about root cause analysis on trends.

One of the most common discussions I have with people involves what to do with the things you do not have time to investigate. Many companies use some sort of ranking or risk matrix to determine at what point something is important enough to warrant an investigation. I have some thoughts on this…

checklist-1266989_1280

Sometimes people try to investigate everything and end up doing poor investigations.

First of all, sometimes people try to investigate everything and end up doing poor investigations on everything; that does not help anybody. One consideration on where to draw the line is related to your current numbers. For example, if you work in a plant that has a few incidents per year, if you have the resources to investigate, I say do it. But if you are looking at large numbers at a corporate level, you may not have the resources – and you have to decide where to draw the line.

So what about the minor incidents you have that don’t get investigated – what to do with them? Well, it goes beyond minor incidents, you have other things that can be trended, rootcaused (is that a word?), and corrected. It is actually quite easy to investigate a trend, the hard part is actually collecting the data. I call this getting things in the “right bucket.” Here are some examples of information you might collect (or should):

• Minor incidents
• Near Misses
• Audit Findings
• BBS Observations

If you do a good job of collecting data, you can then trend the information. Your trends should reveal what processes are causing you pain. You then investigate the PROCESS, rather than an incident. For example, let’s say you had some near misses, some audit findings, and some BBS observations related to your lockout/tagout process that revealed issues. You may have not had a major incident yet, but you have warning signs. You can’t (or don’t have time to) go back and do full blown investigations on each data point, so you map out the process with a SnapCharT®, adding everything you know about the process as conditions, and based on that information, you identify your known failures and potential failures as Significant Issues (the equivalent to Causal Factors) in TapRooT®. Then off to the Root Cause Tree® and corrective actions. You’ve done ONE investigation on potentially dozens (or hundreds) of issues. This is more effective and much easier than doing multiple bad investigations.

Investigation of trends is a very important consideration in Audit Programs. Again, do you have time to investigate every finding? Maybe not. Here is an example:

A corporate auditor for a big box store has 100 compliance questions on a checklist and 100 locations that were audited using this checklist in the past year. That is a fair amount of data. The auditor can use this data to develop a list of top findings and then analyze the biggest issues.

The data for the yearly compliance is presented on a Pareto Chart below.

Screen Shot 2016-05-10 at 4.02.03 PM

The top two categories are related to a similar topic: required signage. The audits have revealed both missing signs and outdated signs. Let’s look at these issues together on a SnapCharT®. Significant Issues are marked with a triangle:

Screen Shot 2016-05-10 at 4.02.24 PM

Next, you take the Significant Issues through the Root Cause Tree®, and apply corrective actions. One investigation on dozens of findings.

I hate to use clichés, but WORK SMARTER NOT HARDER!

Want to learn more? I have a couple of opportunities that might interest you:

If you already collect good information and have good trending in place, consider attending the new TapRooT® for Audits Course on August 1-2.

If you are not there yet and want to learn how to collect data and trend, consider the Advanced Trending Techniques Course, also on August 1-2.

Thanks for taking the time to read the blog, and happy investigating/auditing.

May Contest Winner!

May 31st, 2016 by

The results are in, and apparently many of you know your TapRooT® Summit history. Way to go!

We asked, “In what year did Mark Paradies organize the first TapRooT® Summit?”

Although many answered correctly, I’m sure those of you who didn’t get to play are dying to know… 1994! Can you believe the TapRooT® Summit began in Gatlinburg, TN with just 33 attendees 23 years ago? We hope this gets you excited for the 2016 Global TapRooT® Summit in San Antonio in August!

We had many responses, over half of them being correct, but there can only be one winner. After removing the incorrect responses and shuffling the correct ones, the winner of the May Contest is…

Charles Fowler – congratulations!

Thank you all for playing! Stay tuned for more contests this summer.

Don’t forget, registration for the 2016 Global TapRooT® Summit is OPEN. Click here to register today.

Monday Accident & Lessons Learned: Everyday Hazard Analysis

May 30th, 2016 by

Here is a video with lessons learned about a fatal accident involving equipment (a scissor lift).

But there is an additional lesson that we can learn.

Every worksite should have a supervisor perform a quick Safeguard Analysis before people start work.

In this case, power lines were an obvious hazard (high voltage). And getting equipment with booms or lifts near them would cause the natural Safeguard (distance) to fail. If this Safeguard Analysis had been performed proactively, the worker could have been warned OR the actions (visually warnings and signage) could have been implemented to prevent the fatality.

Don’t wait for a fatality. Use TapRooT® to proactively prevent fatalities.

Would you like to learn to use TapRooT® to look for problems before accident, quality problems, and other failures happen? Then you should attend the upcoming TapRooT® for Audits Course on August 1-2 in San Antonio, Texas (just before the 2016 Global TapRooT® Summit on August 3-5). Register here:

 http://www.taproot.com/store/TapRooT-R-1608SANA01-Audits.html

Certified TapRooT® Instructors: Important Information about Recertification and the 2016 Global TapRooT® Summit

May 27th, 2016 by

Here are some exciting new developments and training updates for Certified Instructors.

In the next video, Michelle Wishoun and I discuss all the great things you can expect at this year’s Summit and why you need to be there.

Modify your schedule for the 2016 Global TapRooT® Summit: Click here to learn how.

Don’t be afraid of Causal Factors!

May 27th, 2016 by

Is this your brain on Causal Factors:

What is a Causal Factor?  

What is NOT a Causal Factor?

Wait, is a Causal Factor the same as a root cause?  

When I find the Causal Factor, does that mean I know who/what to blame?  

Are you just plain tired and confused of all this root cause analysis terminology? REGISTER for this course and don’t be afraid of the big bad wolf Causal Factor!  Taught by one of my favorite people, Mr. Ken Turnbull.  You won’t regret it!

 

Special 2-Day Equifactor® Equipment Troubleshooting + TapRooT® Root Cause Analysis

May 27th, 2016 by

In just two days (right before the 2016 Global TapRooT® Summit), learn how to troubleshoot equipment failures along with the essentials to conduct a TapRooT® root cause analysis incident investigation.  Then stay for the 3-day Summit!  LEARN MORE!

 

 

Where do you draw the line on what to investigate?

May 27th, 2016 by

At what point is something important enough to investigate? View the Slideshare below to examine this important question and REGISTER for Advanced Trending Techniques.

 

 

Avoid Known Problem-Solving Weaknesses in Process Improvement with TapRooT® Quality Problem-Solving

May 27th, 2016 by

LEARN MORE!

Register for this Pre-Summit Course AND the Quality Track at the 2016 Global TapRooT® Summit and maximize your success!

Interviewing & Evidence Collection Techniques

May 26th, 2016 by

I’m so excited to be co-teaching Interviewing & Evidence Collection Techniques at the 2016 Global TapRooT® Summit with Alan Smith. If you want to learn a little about Alan, click here.  With Alan’s background as a former Detective Superintendent with the Grampian Police in Scotland, and my background in psychology and legal (preparing accident/injury cases for court), we will leave no stone unturned.  I guarantee there is no other course like this anywhere. Register today!

 

 

Can you answer “YES” to any of these six questions?

May 26th, 2016 by

Check out the Slideshare below  If you can answer “YES” to any of the six questions, THIS is the course you are looking for!

 

LEARN MORE!

Are you Using these FIVE Dynamic NEW Features of TapRooT® VI?

May 26th, 2016 by

LEARN MORE!

We have a 3-day Software Track at the 2016 Global Summit too!  
Look for “Software” on the left menu bar HERE to view the track schedule!

 

NEW Summit Session: Carl Dixon Teaches the Value of Recognizing the Illusion in Ourselves and in Others

May 26th, 2016 by

Are you building an empire on an illusion? Or is it a dream?

In the course of a lifetime, we are continually obliged to choose thoughts and take actions that support our progress and our very existence. Many times a day we must make a choice of what we are going to do, how we are going to do it, and why we are going to do it. We need a guiding thought on which to base these choices, and as humans have gotten more and more removed from the basic needs of survival we have created the ability to willfully be immersed in a made-up world constructed solely of the thoughts we select.

It’s natural, and perhaps inevitable, that sometimes we meander off the path of what’s best for us when the very powerful human brain can be ordered such that we’ll believe that something false is real, or that something real is false.

Il-lu-sion
noun
1. a thing that is or is likely to be wrongly perceived or interpreted by the senses.
2. A deceptive appearance or belief
3. A false idea or belief

Behaviour driven by illusion on a personal level or on an institutional scale is all around us, and is not a trifling thing. Illusion can lead either slowly or quickly to any and every kind of disaster or dissolution BECAUSE IT FLIES IN THE FACE OF REALITY.

The crash must come. “Reality will rear back and bite and bite like a snake”

When we invest our entire being, our future and our happiness into an illusion it is only a matter of time before all is lost. Yet, humankind must have hope to go forward with life and be inspired to greater effort; reality in itself does not inspire. Hope drives all progress. Humans are creative beings who need to make our world to order. We dream of what could be and set to work creating it.

How valuable then to recognize Illusion in ourselves or in others, with its twisting of what is, and distinguish it from the Real. Acknowledging the Real allows us the Dream.

“The Dream is a ladder; the illusion a wall”

Join CarDixon.Carll Dixon at the 2016 Global TapRooT® Summit for this life-changing session, “A Life of Illusion – Getting to What is Real” (Best Practice Session 3) on Wednesday, August 3, 2016 from 2:45 p.m. to 3:45 p.m.

Dixon is a Canadian rock musician who has been a part of such bands as Coney Hatch, April Wine and The Guess Who. In 2008 he was involved in a near fatal car crash that could have cost him everything. His story is more than a tale of “had it all and almost lost it”; for Carl the story became, “What now?”

“Our thoughts determine our path; if we find ourselves on a bad path it’s never too late to substitute better thoughts in place of unsatisfactory ones. We have the ability to decide our thoughts, to choose strength over weakness, courage over fear, stoicism over complaint. Sure, it’s not always easy, but it can become a habit every time you remember that the strong choice is the better choice”.

Learn more about other alternative sessions you can choose to customize your schedule by visiting http://www.taproot.com/taproot-summit/summit-schedule and clicking on the “Alternative Sessions” radio button on the top left menu bar.  This will display all of the alternative sessions in the red boxes on the schedule.  Let us know if you need help registering for any of them or if you want to change your schedule to add Dixon’s session at: editor@taproot.com.

 

New Session in the Safety Track at the 2016 TapRoot® Summit – What Can You Learn from Criminals???

May 26th, 2016 by

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What can you learn about planning a high risk business activity from the planning for a high risk criminal activity?

Probably much more than you might think!

The Global TapRooT® Summit is all about learning from other industries and disciplines and it certainly is different learning from criminal activities and criminal investigations. This talk is based on Alan’s first hand experience with a murder investigation that will keep you riveted to his every word. Don’t miss it.

We have just scheduled a new talk in the Safety Track at the 2016 Global TapRooT® Summit.  “Risk Assessing the Perfect Murder” will be held on Thursday, August 4, 2016 from 12:45 p.m. to 1:35 p.m.

Alan Smith, a former Detective Superintendant with the Grampian Police in Scotland, is now a TapRooT® Instructor and a Director of Matrix Risk Control in Aberdeen, Scotland and is leading this intriguing course.

See the complete 2016 Global TapRooT® Summit schedule by CLICKING HERE.

Register for the Safety Track at the 2016 Global TapRooT® Summit (August 1-5 in San Antonio, Texas) by CLICKING HERE. Or add Alan’s talk to another track to customize your Summit experience.

Kevin McManus receives distinguished Fellows Award

May 24th, 2016 by
kevin.mcmanus

Kevin McManus

All of us at TapRooT® would like to extend our warmest congratulations to Kevin McManus who received The Fellows Award among 250 leaders in education and business at the 2016 IISE Honors & Awards Dinner held at the Disneyland Resort.

The Fellows Award recognizes outstanding leaders of the profession (IISE – Institute of Industrial & Systems Engineers) who have made significant nationally recognized contributions to Industrial engineering. A Fellow is the highest classification of IISE membership, and has been given to only 400 individuals globally.

Kevin was nominated and selected for his contributions to Industrial Engineering through his volunteer activities. He has been a supporter of IISE for more than 35 years.  He has written 200 articles for the IISE monthly publication; held workshops; spoke at their conferences; and taught as a guest professor at universities globally.  Kevin is an examiner for the National Baldrige Performance Excellence Award (previously the Malcolm Baldrige Quality Award), a position he has held for 16 years.

Kevin will be co-teaching Advanced Trending Techniques during 2016 Global TapRooT® Summit week (August 1 & 2, San Antonio, Texas) with Mark Paradies, System Improvements’ President.  He will also be presenting “What’s Holding You Back – Common Barriers to Process Excellence” and “Who Really Owns a Quality Defect” at the 2016 Global TapRooT® Summit August 3-5, 2016.

Congratulations, Kevin, on your incredible contributions and hard-earned accomplishments!

Monday Accident & Lessons Learned: The Cost of an Accident – BP Pays Out $56 Billion So Far

May 23rd, 2016 by

The Wall Street Journal announced that BP incurred $56 Billion in expenses from the Deepwater Horizon explosion and spill. And the end is still not in sight.

BP’s CFO said “It’s impossible to come up with an estimate [of future costs].”

Of course, those costs don’t include the lives lost and the negative PR that the company has received. 

How much is a best in class process safety program worth? As BP’s CFO says …

It’s impossible to come up with an estimate.

If you would like to learn best practices to improve your safety performance and make your programs “best in class,” the at ten the 2016 Global TapRooT® Summit in San Antonio, Texas, on August 1-5.

What? You say YOUR COMPANY CAN’T AFFORT IT? Can it afford $56 Billion? The investment in your safety program is a pittance compared with the costs of a major accident. Your company should put spending on safety improvement BEFORE other investments … especially in difficult times.

If you are a senior manager, don’t wait for your safety folks to ask to attend the Summit. Send them an e-mail. Tell them you are putting a team together to attend the Summit with you to learn best practices to prevent major accidents. Ask them who would be the best people to include on this team. Then get them all registered fot the Summit.

Remember, the Summit is GUARANTEED

GUARANTEE

Attend the Summit and go back to work and use what you’ve learned.
If you don’t get at least 10 times the return on your investment,
simply return the Summit materials and we’ll refund the entire Summit fee.

Wow! A guaranteed ROI. How can we be so sure that you will return to work with valuable ideas to implement? Because we’ve been hosting these Summits for over 20 years and we know the “best of the best” attend the Summit and we know the value of the ideas they share each year. We’ve heard about the improvements that Summit attendees have implemented. Being proactive is the key to avoiding $56 Billion dollar mistakes.

So don’t wait. Get your folks registered today at:

http://www.taproot.com/taproot-summit/register-for-summit

Chris Vallee invites you to the Quality Track at the 2016 Global TapRooT® Summit

May 20th, 2016 by

The Global TapRooT® Summit offers multiple focused learning tracks for performance improvement. This video introduces the Quality Track. Come to the Summit and maximize improvement at your company!


Starring Chris Vallee. Produced by Benna Dortch.

 

Interested in the Investigation Track? Learn about it here!

Interested in the Asset Optimization Track? Learn about it here!

Interested in the Safety Track? Learn about it here!

Which Pre-Summit Course Should You Choose???

May 19th, 2016 by

Each year Mark Paradies, President of System Improvements, picks courses to hold prior to the TapRooT® Summit. He chooses the courses to help TapRooT® Users learn even more about root cause analysis and performance improvement… lessons that go beyond the standard 2-Day and 5-Day TapRooT® Courses.

Chris

What are the courses scheduled for August 1-2?

WHICH COURSE IS RIGHT YOU?

I’ll provide some background on each course so that you can choose the course that will provide the knowledge you need to help your facility reach the next level in improving safety, quality, patient safety, root cause analysis, trending, or equipment reliability.

TapRooT®/Equifactor® Equipment Troubleshooting and Root Cause Analysis

Are you responsible for equipment troubleshooting and root cause analysis?

Do you need to improve your plant’s equipment reliability?

This course has been completely redeveloped and focused on solving equipment problems. Ken Reed, Vice President at System Improvements and lead for Equifactor® will be one of the instructors.

The course is equipment focused, but you don’t have to be an engineer to attend. Anyone who looks into the causes of equipment failures as part of:

  • equipment troubleshooting
  • safety investigations
  • environmental releases
  • quality issues

can benefit from this systematic approach to discovering why equipment failures occur.

The course teaches techniques for equipment troubleshooting developed by equipment expert Heinz Bloch. It combines those techniques with the world-renowned TapRooT® Root Cause Analysis System to make a best-of-class system for finding the causes of equipment troubles.

The text for this course is the new book: Using Equifactor® Troubleshooting Tools and TapRooT® Root Cause Analysis to Improve Equipment Reliability

2-Day TapRooT® Root Cause Analysis Training (The revised course)

The 2-day TapRooT® Course has been around for over 20 years. This year we decided to go back to the basics and focus the course on performing investigations of low-to-medium risk incidents. We developed a new 50 page book (Using the Essential TapRooT® Techniques to Investigate Low-to-Medium Risk Incidents) that goes with the course.

The course teaches the essential TapRooT® Techniques in an easy to use new simplified 5-Step Investigation Process. You will learn to:

  • Use the SnapCharT® Diagram to collect and organize information and understand what happened.
  • Identify Causal Factors using the new, simplified three question method
  • Use Safeguard Analysis to help quickly identify Causal Factors.
  • Find root causes using the latest TapRooT® Root Cause Tree® and Dictionary.
  • Develop effective but simple fixes to improve performance.
  • Identify Generic Causes if you want to go beyond the simple process.

You will practice each of these skills to become proficient. In this new course you get more practice than you did in the old course. And each team will take one of their own incidents through the process to find root causes and develop effective fixes.

If you want to learn to use a state-of-the-art root cause analysis process to perform quick investigations of low-to-moderate risk incidents, THIS COURSE IS FOR YOU.

If you are a Certified TapRooT® Instructor, you may want to attend this course to see all the new things you will be teaching (including new animated examples).

Understanding and Stopping Human Error

Dr. Joel Haight, a TapRooT® User since 1991 and a Professor at the University of Pittsburgh, will teach you to analyze and understand human error. This course teaches many of the techniques covered in a university human factors course in a modified short course format.

Topics covered in the course include:

  • Basic understanding of visual, auditory, tactile and vestibular senses.
  • Understanding reaction time and decision making.
  • Understanding physical human performance (ergonomics).
  • Factors that influence human error (stress, fatigue, equipment design,/automation, training, and social factors)
  • Nuclear industry human performance tools (attention to detail, questioning attitude, and error traps/precursors, peer checking, 3-way communication, procedure use, peacekeeping, pre-job brief/SAFER, post-job brief, observation/coaching, STAR, and time out)
  • Practical questions for incident investigators
  • Quantitative/Qualitative methods (THERPS, MAPPS, OAT, and FTA)

If you are interested in an overview of techniques focused on human error to augment your standard incident investigations, this course is for you.

To continue to the other course descriptions click on the link MORE below.

(more…)

Using TapRooT® for Audits

May 18th, 2016 by

pablo (96)

Happy Wednesday, and welcome to this week’s root cause analysis column.

This week I wanted to share an excerpt from our new book which will be coming out on August 1st, TapRooT® Root Cause Analysis for Audits and Proactive Performance Improvement. I hope this small part of the book will help you start to think about being more proactive.

“An Ounce of Prevention is Worth a Pound of Cure.”
Ben Franklin

Around the world, professionals and companies have sought to find a better way to perform investigations on problems and losses. Many of the smartest people and leading companies use TapRooT®.

The TapRooT® Root Cause Analysis System is a robust, flexible system for analyzing and fixing problems. The complete system can be used to analyze and fix simple or complex accidents, difficult quality problems, hospital sentinel events, and other issues that require a complete understanding of what happened and the development of effective corrective actions. However, wouldn’t it be better if you never had to do investigations in the first place?

Many companies do perform audits. Unfortunately, in some cases, this work does not yield improvements. Why? There are many reasons, but the primary reason is lack of good root cause analysis. A company can actually be very good at finding problems, but not be effective at FIXING problems.

Beyond auditing, proactive improvement can take many forms, and when effective, becomes an overall mindset and can put an organization on the path to excellence. If that is the case, why are more companies not proactive? Here are just a few reasons:

  • Time (perceived at least)
  • They don’t have a reason to (not enough pain)
  • They do not have the buy-in (management and employee support)
  • Procrastination (human nature!)
  • They don’t know how (this is where TapRooT® comes in!)

TapRooT®, when used with auditing and proactive improvement programs, can help lead to organizational excellence and reduce the number of investigations required.

Would you like to be one of the first people to get the new book? If so, attend our new course, TapRooT® for Audits, at the Global TapRooT® Summit, August 1-2, in San Antonio. To register for the course (and the summit on August 3-5, click HERE

You Still Have a Chance to Win if You Register Now!

May 16th, 2016 by

chick-154438_1280

Register now! It only takes one ticket to win!

fitbit blaze

We are giving away an Fitbit Blaze Smart Fitness Watch to the 2016 Global TapRooT® Summit early bird prize drawing winner and you still have a chance to win!

Here’s how it works: Register after May 15 but on or before June 15 and receive ONE ticket in the drawing.

The early registration drawing will be held at the Kickoff Session, Wednesday, August 3, 2016 at 8:00 a.m. at The Westin Riverwalk (You must be present to win!). This drawing is in addition to the other prize giveaways we have planned for the 2016 Summit.

If you are planning to register for the Summit, don’t delay!

REGISTER NOW for the 2016 Global TapRooT® Summit!

Hospital Patient Safety – Shouldn’t We Have Made More Progress?

May 10th, 2016 by

This is a TV report from 2007 …

Truthfully, we could make the same video today.

Why haven’t we made more progress to improve patient safety?

Each year we have a Track at the Global TapRooT® Summit about improving patient safety. If the good practices we present each year had been implemented across the country … we would be much better off.

Interested in learning best practices to improve patient safety? Sign up for the 2016 Global TapRooT® Summit in San Antonio, Texas (August 1-5). See the complete schedule by CLICKING HERE. And see the Pre-Summit Courses at this link: http://www.taproot.com/taproot-summit/pre-summit-courses.

Then register for the summit at:

http://www.taproot.com/taproot-summit/register-for-summit

 

 

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Success Stories

As a stockholder, I was reading The CB&I 2014 Annual Report. The section on “Safety” caught my eye. Here is a quote from that section: “Everything at CB&I begins with safety; it is our most important core value and the foundation for our success. In 2014, our employees maintained a lost-time incident rate of 0.03 …

Our ongoing, sustained effort is to make jobs safer and to reduce (and eventually…

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