Category: TapRooT

The History of the Definition of a Root Cause

June 20th, 2018 by

 

When I started digging into problem-solving back in 1985, people used the term “root cause” but I couldn’t find a definition for the term. I knew some pretty knowledgable people so I asked them for their definition. They explained what they called a root cause but I found significant variation between these experts’ definitions.

Therefore, David Busch and I (Mark Paradies) started doing research to develop a definition for a root cause. And this is the definition we created back in late 1985 or early 1986:

ROOT CAUSE

The most basic cause(s) that can reasonably be identified
and that management has control to fix.

As TapRooT® was being developed by Mark Paradies and Linda Unger in the early 1990’s, we added to this early definition and the definition was “improved” to:

ROOT CAUSE

A root cause is
the most basic cause (or causes)
that can reasonably be identified
that management has control to fix
and, when fixed, will prevent
(or significantly reduce the likelihood of)
the problem’s recurrence.

That definition was starting to be a mouthful.

Some have added our terminology “management system” into the definition to show that the most basic cause must be a management system cause. We never really thought that was necessary.

By 2005, Linda Unger and Mark Paradies realized that the definition that they had developed for a root cause made an incident investigation look negative. We were looking for causes of problems. People would get into arguments about “management’s ability to fix a problem” when what we really meant was that the problem was fixable. We needed a better definition that was focused on improvement. Therefore, in 2006, we published this version of a definition of a root cause:

ROOT CAUSE

A Root Cause is
the absence of a best practice
or the failure to apply knowledge
that would have prevented the problem.

What is the difference between our old (and some would say industry standard) definition and our 2006 definition?

The new definition focuses more on the positive. We are searching for best practices and knowledge to prevent problems. We aren’t looking for people to blame or management failures. We are going to find ways to perform work more reliably. This is a focus on improvement.

One more note … The new definition is rather absolute. The words “would have prevented” should probably also include the phrase “or significantly reduced the likelihood of” because, in real life, it is probably impossible to guarantee that a problem will be prevented from EVER happening again. But we have’t modified the definition because we wanted the emphasis to remain as definite as possible even though we realize that a 100% guarantee probably is NOT possible.

So, now when you see the definition of a root cause and it looks very similar to the first two definitions, you will know who the original authors were and where the ideas came from.

You will also know that there is a more advanced definition that focuses on improvement.

TapRooT® Users have always been a step (or maybe many steps) ahead of other problem solvers. Even when it comes to the definition of a root cause.

Want to learn more about the TapRooT® Root Cause Analysis System? Attend one of our courses:

http://www.taproot.com/courses

Join TapRooT® today at noon EST for Facebook Live!

June 20th, 2018 by

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Join TapRooT® professionals Benna Dortch and Ken Reed today at noon EST for a Facebook Live discussion: Integrating TapRooT® with Enablon EHS Software. Earlier this month, TapRooT® was recognized as Enablon’s Technology Partner of the Year, awarded to the partner with innovative technological solutions that has successfully integrated its solutions with the Enablon platform to increase value for Enablon clients. Take a further look at Enablon and the Enablon Excellence Awards in the below article.

5 Companies Recognized for Excellence at SPF EMEA 2018

TapRooT® offers root cause analysis software, training, and consulting globally. The TapRooT® software guides users through the incident investigation process with ease. The company’s solutions are used by leading companies  to investigate and fix the root causes of all types of mission-critical problems.

As always, please feel free to chime in on this Wednesday discussion in real time. Or, leave a comment and we’ll get back to you.

Here’s how to join us for Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, June 20

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

TapRooT® is the best method for performing investigations and doing root cause analysis. TapRooT® Training Courses are designed to further your professional development and help you in your investigations and corrective actions. We’re happy to come to your workplace to teach your team onsite, just let us know or call us: 865.539.2139.

Save the date for our upcoming 2019 Global TapRooT® Summit, March 11-15, 2019, in the Houston, Texas, area at La Torretta Lake Resort.

Testimonial Tuesday

June 19th, 2018 by

We take your course evaluations seriously. Without them, we couldn’t continue to improve and grow as a company. So, thank you for your valuable feedback!

Are you interested in signing up for a course? Read what our clients have to say about our 2-Day and 5-Day TapRooT® Training Course.

Client Testimonials:

  • “Great exercises, that went through step by step of a real live incident to complete a TapRooT® investigation.” – Neil
  • “It eliminates misconceptions and assumptions that creep into the investigation.” – Michael
  • “Investigations will be do to a competent standard using TapRooT®.” – John
  • “Good easy way to get down to the real issues for any incident.” – Michael
  • “Strengthened my ability to analyze a complex investigation.” – Thaddeus

TapRooT® is a world-class software system designed to help investigators solve every day hurtles. TapRooT® take the investigator beyond his or her knowledge to choose root causes that are “outside the box” of common root causes such as writing poor procedures or inadequate training.

Looking for a course near you? Find a course location and reserve your seat today by clicking on the links below.

2-Day TapRooT® Root Cause Analysis Training
5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Career Opportunities for Candidates with TapRooT® Skills

June 18th, 2018 by

When you have the expertise of TapRooT® training on your resume, you’re communicating the level of your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis convey competency to the prospective employer. If you have TapRooT® training and skills, explore your professional advancement through one of these global opportunities.

Maintenance Project Engineer

Mechanical Project Engineer

Manufacturing Quality Project Engineer

Senior Project Engineer

Environmental Health & Safety Representative

Associate Senior Engineer

Sr. Engineer

Environmental Safety & Health Manager

Principal Pipeline Risk Engineer

Chemical Manufacturing

Associate Sr. Engineer 

If you are not TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skills and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Dallas, Texas, August 6, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Monterrey, Mexico, August 27, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Calgary, Canada, September 24: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Amsterdam, Netherlands, September 26, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

Dubai, UAE, October 14: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Kuala Lumpur, Malaysia, October 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Meet TapRooT® in Dallas

June 14th, 2018 by

In five days with TapRooT® in Dallas, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can accelerate your career and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet on August 6 at the Hilton Garden Inn Las Colinas for the 5-Day Root Cause Analysis Training course. You will likely want to explore Dallas so below we’ve included highlights of your host city.

Register here to take the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Dallas.

 

Experience Dallas

Dallas has a down-home, friendly atmosphere, cool music, a memorable skyline, and a robust nightlife. Take a walk in the city’s urban green spaces and explore endless outdoor and recreational activities. To get here, you can fly into DFW or Love Airport, headquarters of Southwest.

A great introduction to Dallas is to take a free trolley ride through downtown to see the area and check out restaurants and points of interest you might want to pursue. Hop on and off as you wish. You may want to use the DART bus or rail system, depending on where you want to go.

Catch views from the GeO-Deck at Reunion Tower, 470 feet above the ground, a great overlook of Trinity River. Another place to view the landscape and Trinity River is from Continental Avenue Pedestrian Bridge. For optimum photo ops, snap the skyline from steel-arched Margaret Hunt Hill Bridge.

Play games, read, and see free performances at Klyde Warren Park, a $110 million oasis with free Wi-Fi. Bonus: With food trucks and restaurants, the park is open from 6:00 am to 11:00 pm. Across the street is Dallas Museum of Art, where general admission is free.

Did you know? Dallas is home to the country’s largest hardwood forest, the Great Trinity Forest

Recreate at White Rock Lake Park. A nine-mile trail for walkers, cyclists, or runners. Scenic views. Go boating or enjoy watching folks row, paddleboard, and fish the lake.

Dallas’ NorthPark Center is prime real estate for shopping–from Versace and Gucci to H&M and Nordstrom.Plus, you can see artworks painted by Frank Stella, Andy Warhol, and Jonathon Borofsky.

Dallas Heritage Village at Old City Park: Learn about Dallas’ history in this park full of 19th-century Victorian and pioneer homes.

Check out what’s happening at the American Airlines Center. You may find a concert or a Dallas Mavericks or Stars game.

Perot Museum: Soak up natural history and science through interactive exhibits.

 

Dallas eateries

Sip Stir Cafe: Artisan coffee and espresso in a quiet place. Laptops welcome.

Bread Winners Cafe: Delicious food, such as chicken and waffles. Bonus: Friday = happy hour!

Whatever food floats your boat, it’s likely at Trinity Groves in the downtown business district: American, Italian, Asian, Mexican, Mediterranean, barbecue, vegan, seafood, tapas. The district has its own restaurant hub. Among the highlights: Tapas CastileSouk Mediterranean Bistro & Bar, Saint Rocco’s New York Italian.

Technically Speaking – Where to find the Corrective Action Helper In the TapRooT® VI software

June 14th, 2018 by

This week in Technically speaking we wanted to put up a refresher article on the corrective action helper within the TapRooT® VI software. The Corrective Action Helper might look a little different in version VI but it’s not far off from the previous version 5 software.

View the PDF below to get the full scoop!

If you are unable to view the copy of this information to store locally on your computer, click on the link below the document to download the white paper to your machine.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

TapRooT® Users – Use It ALL

June 13th, 2018 by

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I had an interesting question from a TapRooT® user the other day.

“When will you be adding something to TapRooT® to deal with human performance issues?”

I had to stop and think. Of course, our whole design effort was to make TapRooT® the world’s best system for analyzing and fixing problems due to human error. But I realized that we had made the use of TapRooT® so transparent that this user, and probably others, didn’t know what they had.

They might not know that TapRooT® can them help fix:

  • human errors
  • human performance issues
  • company culture problems
  • behavior issues
  • management system failures
  • simple incidents
  • complex accidents
  • audit findings

TapRooT® can be used reactively (after an accident) or proactively (before a major accident). The application of TapRooT® is really flexible.

We’ve made this flexibility and applicability completely transparent. You don’t have to be a human performance expert (a Certified Ergonomist – like I am) to use the system and get great results.

We’ve made difficult analysis so easy that people don’t know all the power they have.

How can a TapRooT® User learn more about what they have?

  1. Read the blog and the weekly TapRooT® Friends & Experts Newsletter. Sign up for the newsletter HERE.
  2. Join the TapRooT® LinkedIn discussion group HERE.
  3. Attend advanced TapRooT® Training – the 5-Day TapRooT® Advanced Team Leader Training.
  4. Attend the annual Global TapRooT® Summit.
  5. Read TapRooT® Root Cause Analysis Leadership Lessons.

That’s a good start and two of the ideas are free.

Get as much as you can from the tools and processes that you already know – TapRooT®.

And if you have any questions, leave them as a comment here or contact us by CLICKING HERE.

We have a sneak peek for you on today’s Facebook Live!

June 13th, 2018 by

TapRooT® professional Barb Carr will be featured on today’s Facebook Live session. To get a sense of the subject, look at Barb’s recent article.

As always, please feel free to chime in on the discussion in real time. Or leave a comment and we’ll get back to you.

We look forward to being with you on Wednesdays! Here’s how to join us today:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, June 13

What time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

If you missed last week’s Facebook Live discussion with Mark Paradies and Benna Dortch, catch it below on Vimeo or here on video.

Why do we still have major process safety accidents from TapRooT® Root Cause Analysis on Vimeo.

Do your own investigation into our courses and discover what TapRooT® can do for you; contact us or call us: 865.539.2139.

Save the date for our upcoming 2019 Global TapRooT® Summit, March 11-15, 2019, in the Houston, Texas, area at La Torretta Lake Resort.

Get a sneak peek tomorrow on TapRooT®’s Facebook Live!

June 12th, 2018 by

Not to give too much away here but you have the unique opportunity to gather very useful information tomorrow during TapRooT’s Facebook Live session.

We can announce that TapRooT® professionals Barb Carr and Benna Dortch will be the facilitators for the session. To get a glimmer of the subject, take a look at Barb’s recent article. As always, please feel free to chime in on the discussion in real time. Or leave a comment and we’ll get back to you.

Here’s how to get your sneak peek for tomorrow’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Tomorrow, Wednesday, June 13

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

 

Connect with TapRooT® in Amsterdam

June 12th, 2018 by

Created for learners at any level, TapRooT® courses will teach you to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the outstanding online software service. Most importantly, you will have the advantage of globally recognized TapRooT® professional training added to your expertise and on your resume.

As part of the course, attendees will bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may offer knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll gather September 26 at the Mercure Hotel Amsterdam City for the 2-Day training course. You will want to explore Amsterdam so below the registration link we’ve included highlights of your host city.

Register here for the 2-Day TapRooT® Root Cause Analysis Training course in Amsterdam.

Experience Amsterdam

In northwestern Europe, Amsterdam is known for its tulip fields, canals and windmills, cycling, the Van Gogh museum and the house where Jewish diarist Anne Frank hid during WWII, and works from Rembrandt and Vermeer at the Rijiksmuseum.

Take a tour—by canal boat, dinner cruisebike, walking, Hop-on Hop-off bus, or helicopter. Just decide how and what you want to see, then connect with the tour that fits your preferences. 

Dam Square is for meeting up, people-watching, and plotting your day while being in the company of the beautiful Royal Palace and in the center of the city.

Walk five minutes from Dam Square to the Amsterdam Museum, an essential for getting inside of Amsterdam’s history, folklore, social patterns, subcultures, and artistic expression.

Amsterdam’s oldest building and oldest parish church, Oude Kerk was founded circa 1213.

Anne Frank House: See where Anne kept her diary and went into hiding. Insider tip: Buy your ticket early as possible as they sell out very quickly; they are made available on the website two months in advance.

The Rijksmuseuma Dutch national museum dedicated to arts and history, is in the Amsterdam South borough, close to the Van Gogh Museum, the Stedelijk Museum Amsterdam, and the Concertgebouw.

You don’t have to travel outside the city to see the icons that helped the Dutch fight water shortages. There are at least eight windmills inside the city.

Did you know that there are more bicycles than people in Amsterdam? 

 

Amsterdam eateries

Try Pofertjes (petite fluffy buckwheat pancakes, served with powdered sugar), Appeltaart, or Stroopwafels (chewy waffles), among the delicacies to sample in Amsterdam.

Cocotte: Stop in this French-style crêperie in the heart of Amsterdam, offering breakfast, lunch, dinner, and coffee.

Toscanini: A local favorite with a 30-year history. Italian menu with a choice of antipasti, primi, secondi, and dolci. Excellent wine list.

De Foodhallen: Take a bite out of the Dutch street food scene where there’s something for everybody. In this former tram depot, you can savor soft-shell crab buns or fish tacos at Le Big Fish; enjoy a bitterbal at De Ballenbar; relish burgers at the Butcher; tuck into hot dogs at Bulls & Dogs; head for Vet View and some Vietnamese street food; droll over the BBQ pork at Rough Kitchen; satisfy your sweet tooth at Le Petit Gateau; or go for Mediterranean fare at Maza. There’s even more choices at De Foodhallen, none of them dull.

Oriental City B.V.In Amsterdam’s “Wallen” area, Oriental City is a local crowd favorite. Extensive menu, with the dim sum among the best in town.

Proeflokaal Arendsnest: Taste the creativity in the craft beer scene here in Amsterdam at this canal-side beer bar on the Herengracht. Choose from around 50 Dutch beers on tap and 100 bottled beers. 

Thrill Grill: Craving a burger? Diners queue up here for such creations as the classic all-beef Thriller, a salmon or veggie falafel burgers, or the Purist, which is a burger with gravy. Four city locations, with the Gerard Doustraat location receiving the best scores for ambiance.

Try this: The Netherlands is famous for its cheese, so go for a cheese and wine tasting session.

 

Discover more to explore from our Amsterdam Pinterest board and begin planning your TapRooT® trip to the Netherlands today!

Join TapRooT® in Monterrey, Mexico

June 10th, 2018 by

Designed for learners at all levels, TapRooT® will teach you to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, Corrective Action Helper®, plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the outstanding online software service. Most importantly, you will have the advantage of globally recognized TapRooT® professional training added to your expertise and on your resume.

As part of the course, attendees will bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may offer knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll gather on August 27 for the 5-Day training course. You will likely want to explore Monterrey so below we’ve included highlights of your host city.

Register here for the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training course in Monterrey.

Experience Monterrey

The northwestern city of Monterrey, the third largest in Mexico, calls you to tour downtown Monterrey and scout out the cosmopolitan capital of Nuevo León.

A good place to begin is the Macroplaza, the city square containing city hall, a palace, a library, monuments, and gardens. Before moving on, get a feel for the local culture and learn the history of this vibrant destination.

An ideal, panoramic day trip is to Ecological Park Chipinque Monterrey Nuevo León. Terrific photo ops, nature, and wildlife are here, in the middle of the Sierra Madre Oriental mountain range. Hike or bike, with over 22 miles of trails to choose from.

Monterrey eateries

Sonora Grill Prime serves top organic beef and has a modern ambiance with large terraces and open spaces.

Me Muero de Hambre: Seafood, tacos, appetizers, pizza. Dine on the terrace after your sightseeing walk downtown. Live music.

El Gaucho: Delicious steaks, salads, empanadas and more. From traditional Mexican meals to pastas and seafood. Great service and terrific desserts.

Cenacolo San Pedro: Food, service, ambiance—all get high marks from patrons at this Italian eatery where the steaks are as good as the handmade pasta.

Restaurante Mirador: Specializes in regional food. Enjoy breakfast, lunch, or dinner, with a wide selection of dishes.

Discover more to explore from our Monterrey Pinterest board and begin planning your TapRooT® trip to Mexico today!

Add TapRooT® Skills in Nashville

June 9th, 2018 by

Take two days with TapRooT® in Nashville and learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can accelerate your career and has proven a professional game changer for many.

Designed for learners at all levels, TapRooT® will teach you to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the outstanding online software service. Most importantly, you will have the advantage of globally recognized TapRooT® professional training added to your expertise and on your resume.

As part of the course, attendees will bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may offer knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet August 13 at 21c Museum Hotel Nashville in downtown Music City for the course. You will likely want to explore Nashville so below we’ve included highlights of your host city.

Register here for the 2-Day TapRoot® Root Cause Analysis Training course in Nashville

Experience Nashville

Live music 24/7. Fun places to relax and kick back. History, art, culture. And tying it up with a bow: The food.  There’s a lot to discover in Nashville and we’re here to help with a few suggestions.

The Country Music Hall of Fame: Pays tribute to the past of country music while also featuring contemporary artists.

Visit Nashville distilleries: Corsair DistilleryPennington Distilling Co., Nelson’s GreenBriar Distillery, Pritchard’s Distillery, Jack Daniel’s Distillery. Moonshiners, from a past century, passed their recipes down through the generations. Today’s Nashville distilleries have built on that heritage, blending innovation into proven family recipes.

Experience live artists at the Grand Ole Opry: You never know who you’ll get to see and hear at this Nashville icon but we guarantee you will be well entertained. A tradition since 1925.

Bicentennial Capitol Mall State Park:  Go here for a bird’s-eye view of the state capitol. Walk through the 19-acre park to see a 200-foot granite map of the state, a World War II memorial, a 95-bell carillon, a pathway of history, and the Rivers of Tennessee fountains. Eleven planters along the Walkway of Counties show native plant species from the state’s different regions.

Sandwich your trip to the Bicentennial Capitol Mall State Park between some ice cream at the Farmers Market and nationally recognized artisan coffee at Crema.

Nashville eateries

Edley’s Bar-B-Que: Walk into Edley’s and feel like family. They smoke meats low and slow with White Oak, and carry on the Nashville tradition of meat and three, with those sides coming fresh and made from scratch every day.

Hattie B’s Chicken: Two words: Hot Chicken. They call it “Comeback Sauce” for a reason. Don’t skimp on the desserts when you’ve got peach cobbler and banana pudding calling your name.

Five Points Pizza: If you have a pizza craving, pick up a slice (or more) at Five Points. Consistently voted Nashville’s best.

Husk: For something more upscale, Husk is a few blocks south of historic Broadway, in the heart of downtown Nashville, featuring  James Beard award-winning Chef Sean Brock and his quest for ingredient-driven cuisine.

5th & Taylor: Chef Daniel Lindley brings interpretations of Sunday dinners to traditional American fare and to your table.

Pancake Pantry: Delicious any time of the day, but be warned: Either go early morning or in the early afternoon because the secret is long out about this Nashville icon’s goodness. In Hillsboro Village. Hours: Monday – Friday, 6:00 am – 3:00 pm; Saturday and Sunday, 6:00 am – 4:00 pm.

 

Loveless Cafe: At least 65 years an award-winning Nashville legend, Loveless Cafe is quintessential fried chicken, biscuits, and preserves, all earnestly homemade. There is plenty more on the menu, too!

Frothy Monkey: A terrific place to hang out and chat while having a good cup of coffee or a full meal.

Dose: Step in for a refreshing cup of coffee or tea and something yummy from the bakery. Great place to unwind, chat, or get some work done on your laptop.

Biscuit Love: Now a Music City staple with three locations, Biscuit Love began life as an airstream food truck named Lilly.  This family-owned interpreter of the Southern brunch serves a variety of from-scratch for breakfast and lunch.

Discover more to explore from our Nashville Pinterest board and begin planning your TapRooT® trip to Tennessee today!

 

Is Blame Built Into Your Root Cause System?

June 6th, 2018 by

Blame

If you want to stop good root cause analysis, introduce blame into the process.

In recent years, good analysts have fought to eliminate blame from root cause analysis. But there are still some root cause systems that promote blame. They actually build blame into the system.

How can this be? Maybe they just don’t understand how to make a world-class root cause analysis system.

When TapRooT® Root Cause Analysis was new, I often had people ask:

“Where is the place you put ‘the operator was stupid?'”

Today, this question might make you laugh. Back in the day, I spent quite a bit of time explaining that stupidity is not a root cause. If you hire stupid people, send them through your training program, and qualify them, then that is YOUR problem with your training program.

The “stupid people” root cause is a blame-oriented cause. It is not a root cause.

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What is a root cause? Here is the TapRooT® System definition:

Root Cause
The absence of best practices
or the failure to apply knowledge
that would have prevented the problem. 

Are there systems with “stupid people” root causes? YES! Try these blame categories:
    • Attitude
    • Attention less than adequate
    • Step was omitted due to mental lapse
    • Individual’s capabilities to perform work less than adequate
    • Improper body positioning
    • Incorrect performance due to a mental lapse
    • Less than adequate motor skills
    • Inadequate size or strength
    • Poor judgment/lack of judgment/misjudgment
    • Reasoning capabilities less than adequate
    • Poor coordination
    • Poor reaction time
    • Emotional overload
    • Lower learning aptitude
    • Memory failure/memory lapse
    • Behavior inadequate
    • Violation by individual
    • Inability to comprehend training
    • Insufficient mental capabilities
    • Poor language ability
    • In the line of fire
    • Inattention to detail
    • Unawareness
    • Mindset

You might laugh at these root causes but they are included in real systems that people are required to use. The “operator is stupid” root cause might fit in the “reasoning capabilities less than adequate,” the “incorrect performance due to mental lapse,” the “poor judgment/lack of judgment,” or the “insufficient mental capabilities” categories.

You may ask:

“Couldn’t a mental lapse be a cause?”

Of course, the answer is yes. Someone could have a mental lapse. But it isn’t a root cause. Why? It doesn’t fit the definition. It isn’t a best practice or a failure to apply knowledge. We are supposed to develop systems that account for human capabilities and limitations. At best, a memory lapse would be part of a a Causal Factor.

To deal with human frailties, we implement best practices to stop simple memory lapses from becoming incidents. In other words, that’s why we have checklists, good human engineering, second checks when needed, and supervision. The root causes listed on the back side of the TapRooT® Root Cause Tree® are linked to human performance best practices that make human performance more reliable so that a simple memory lapse doesn’t become an accident.

What happens when you make a pick list with blame categories like those in the bulleted list above? The categories get overused. It is much easier to blame the operator (they had less than adequate motor skills) than to find out why they moved the controls the wrong way. Its easy to say there was a “behavior issue.” It is difficult to understand why someone behaved the way they did. TapRooT® looks beyond behavior and simple motor skill error to find real root causes.

We have actually tested the use of “blame categories” in a system and shown that including blame categories in an otherwise good system causes investigators to jump to conclusions and select these “easy to pick” blame categories rather than applying the investigative effort required to find real root causes.

You may think that if you don’t have categories, you have sidestepped the problem of blame. WRONG! Blame is built into our psyche. Most cause-and-effect examples I see have some blame built into the analysis.

If you want to successfully find the real, fixable root causes of accidents, precursor incidents, quality issues, equipment failures, cost overruns, or operational failures, don’t start by placing blame or use a root cause system with built-in blame categories. Instead, use advanced root cause analysis – TapRooT®.

The best way to learn about advanced root cause analysis is in a 2-Day TapRooT® Root Cause Analysis Course or a 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Course. See the list of upcoming public courses here: http://www.taproot.com/store/Courses/.

Press Release – Sweating the Small Stuff: Why TapRooT® Is Upping Its Game to Precursors

June 4th, 2018 by

System Improvements Inc. is pleased to announce an update to its brand language, action, and service regarding investigative initiatives. TapRooT®’s precursor initiative calls for small investigation at the early recognition – if not the earliest – of a problem or failure, since most incidents have warning signs and events that predate the incident.

To learn more about precursors and what it means click on the link below.

View Press Release

Sustainable Performance Forum (SPF) Americas 2018: Chicago, IL

June 4th, 2018 by

Are you attending the 2018 SPF EMEA 2018 in Chicago, IL on June 18 – 20? If so, stop by our booth and say “Hello” to Angie Comer & Barb Carr. They will be answering any questions you have about TapRooT® and what it can do for you.

The first 500 visitors will receive a special prize, so don’t miss out on your free gift! Stop by early to increase your chances in receiving a prize.

Barb Carr will also be presenting a joint demonstration of the Enablon-TapRooT® Root Cause Analysis Software interface with David Rocha (Enablon).

Exhibition Dates and Hours:

Tuesday, June 19th:
8:00 am – 5:30 pm (CDT)

Wednesday, June 20th:
8:00 am – 5:30 pm (CDT)

 

Career Opportunities for Candidates with TapRooT® Skills

June 4th, 2018 by

When you are TapRooT® trained, you can rely on your expertise to convey the level to which you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer. If you have invested yourself in TapRooT® training and skills, explore professional advancement with confidence through one of these global opportunities.

Safety Manager

Group Maintenance Leader

Senior Engineer

Environmental Safety & Health Manager

Controls Engineer

Senior Process Engineer

HES Manager

Patient Safety Analyst

Senior Engineer

Environmental Safety & Health Manager

Field Safety Coordinator

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hartford, Connecticut, June 13, 2018: 2-Day TapRooT® Root Cause Analysis Training

Niagara Falls, Canada, June 20, 2018: 2-Day TapRooT Root Cause Analysis Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT Root Cause Analysis Training

Amsterdam, Netherlands, September 26, 2018:2-Day TapRooT Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Technically Speaking – Dashboards in TapRooT® VI

June 1st, 2018 by

The Dashboard has a new look with the 6.4 release. Let’s take a look at this new look.

In the screenshot below, we can configure and add/remove the TapRooT® widgets we want on our Dashboard in the TapRooT® software to improve our visibility and bring light to common trends in your organization.  There are 25 widgets available in the latest version of TapRooT® VI.

 

**NOTE Dashboards rely on your Classifications and Locations list.  Make sure these lists reflect how you want the Dashboards to appear.

Below you can see a filter which lets you choose Date Ranges, specific Locations, or Classifications.

This lets you magnify specific areas or step back for a broad view of your organization.

 

Dashboards can be displayed in many different layouts:

Tables (as shown above)

Line Charts

Pie Charts

Pareto Charts

Horizontal & Vertical Bar Charts

Contact us about getting TapRooT® VI Enterprise for your company!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Join TapRooT® today for Facebook Live at noon EST!

May 30th, 2018 by

Join TapRooT® professionals Dave Janney and Benna Dortch today for our Facebook Live discussion: Corrective Action. As always, feel free to comment during or after the discussion. We enjoy hearing your thoughts.

We look forward to being with you on Wednesdays! Here’s how to connect with us for today’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, May 30

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

If you missed the last Facebook Live discussion, catch up here with TapRooT® professionals Mark Paradies and Benna Dortch: Avoid Big Problems by Paying Attention to the Small Stuff. After you’ve listened to the discussion via the Vimeo or video below, go to Mark’s article here for further exploration of the precursor mindset.

Avoid Big Problems By Paying Attention To The Small Stuff from TapRooT® Root Cause Analysis on Vimeo

Here is the video as well:

The 2-Day TapRooT® Root Cause Analysis Course is a good choice to send folks to for learning how to investigate precursor incidents. Your best problem-solvers need to learn more to gain the necessary skills for coaching others, and to investigate significant incidents and major accidents; they would attend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training. And, we can always come to your workplace to teach your team, just let us know or call us: 865.539.2139.

Why do we still have major process safety accidents?

May 30th, 2018 by

I had an interesting argument about root cause analysis and process safety. The person I was arguing with thought that 5-Whys was a good technique to use for process safety incidents that had low consequences.

Let me start by saying that MOST process safety incidents have low actual consequences. The reason they need to be prevented is that they are major accident precursors. If one or more additional Safeguards had failed, they would become a major accident. Thus, their potential consequences are high.

From my previous writings (a sample of links below), you know that I consider 5-Whys to be an inferior root cause analysis tool.

If you don’t have time to read the links above, then consider the results you have observed when people use 5-Whys. The results are:

  • Inconsistent (different people get different results when analyzing the same problem)
  • Prone to bias (you get what you look for)
  • Don’t find the root causes of human errors
  • Don’t consistently find management system root causes

And that’s just a start of the list of performance problems.

So why do people say that 5-Whys is a good technique (or a good enough technique)? It usually comes down to their confidence. They are confident in their ability to find the causes of problems without a systematic approach to root cause analysis. They believe they already know the answers to these simple problems and that it is a waste of time to use a more rigorous approach. Thus, their knowledge and a simple (inferior) technique is enough.

Because they have so much confidence in their ability, it is difficult to show them the weaknesses in 5-Whys because their answer is always:

“Of course, any technique can be misused,
but a good 5-Whys wouldn’t have that problem.”

And a good 5-Whys is the one THEY would do.

If you point out problems with one of their root cause analyses using 5-Why, they say you are nitpicking and stop the conversation because you are “overly critical and no technique is perfect.”

Of course, I agree. No technique is perfect. But some are much better than others. And the results show when the techniques are applied.

And that got me thinking …

How many major accidents had precursor incidents
that were investigated using 5-Whys and the corrective
actions were ineffective (didn’t prevent the major accident)?

Next time you have a major accident, look for precursors and check why their root cause analysis and corrective actions didn’t prevent the major accident. Maybe that will convince you that you need to improve your root cause analysis.

If you want to sample advanced root cause analysis, attend a 2-Day or a 5-Day TapRooT® Course.

The 2-Day TapRooT® Root Cause Analysis Course is for people who investigate precursor incidents (low-to-moderate consequences).

The 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Course is for people who investigate precursor incidents (low-to-moderate consequences) AND perform major investigation (fatalities, fires, explosions, large environmental releases, or other costly events).

See the schedule for upcoming public courses that are held around the world HERE. Just click on your continent to see courses near you.

Meet TapRooT® in Milwaukee

May 30th, 2018 by

In two days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can accelerate your career and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet on July 17 at the Milwaukee Marriott Downtown for the 2-Day TapRooT® Root Cause Analysis Training course. You will likely want to explore Milwaukee so below we’ve included highlights of your host city.

Register here to take the 2-Day TapRooT® Root Cause Analysis Training course in Milwaukee. 

Experience Milwaukee

Milwaukee is known as the “big city of little neighborhoods.” Here, you’ll find friendly folks, delectable cuisine, a Midwestern culture, and unique experiences. Like Lake Michigan, the only Great Lake entirely within the U.S.

Discovery World: Whether you’re awestruck at the Tall Ships or Great Lakes, looking through the Simple Machine Shipyard, or Les Paul’s House of Sound, you’re surrounded by hands-on science, technology, and the environment.

Photo Op: Go around the cool exterior walkway of Discovery World to view Lake Michigan and the downtown area.

Milwaukee Public Museum: You can get lost in the floors of anthropology, geology, botany, history, zoology, and even a vintage European Village.

Sprecher Brewery Tour: See how the brewing process happens, from factory to shelves. Of course, you can sample brews in the mix of activities!

Brady Street: Sense the Midwest atmosphere on this street that offers nightlife, coffee houses, restaurants and ethnic cuisine, and shops.

Riverwalk: Go for the views and great dining along the Milwaukee River.

Historic Third Ward: A jewel in downtown, the Ward is home to a thriving arts community, shopping, restaurants. On the north end, you’ll find Milwaukee Public Market, fully decked out with a wine bar, diverse culinary vendors with vegetarian and vegan options, local swag for sale, something for your sweet tooth, and more. 

The beach: Yes, with sand and water, on beautiful Lake Michigan, which has a water surface of 22,300 square miles. Milwaukee has 1,400 acres of beaches and parkland on the water. Bradford Beach, in downtown Milwaukee, was selected as one of the Travel Channel’s top 11 city beaches.

Best Place at the Historic Pabst Brewery: Fascinating building, with a tour that clues you in on much of Milwaukee.

Did you know: Lake Michigan’s name is derived from an Ojibwa Indian word, “mishigami,” which means “large lake”?

 

Milwaukee eateries

Milwaukee Ale House: Sit on the patio of this microbrewery and restaurant and enjoy the Milwaukee River sights and sounds.

Blue’s Egg: Coffee and carry-out or have breakfast or lunch at this Art Deco eatery.

The Capital Grille: Upscale steakhouse and classic American fare.

Odd Duck: Inventive New American menu with creative cocktails.

AJ Bombers: Happy hour, great burgers and beer, open until late.

Milwaukee Brat House: Great brew selection. Brats, Wisconsin cheese soup, chicken sandwiches, pretzels—all locally popular.

Glorioso’s Italian Market: Shop in the market while waiting for your food. Great meatballs and sauce.

St. Paul Fish Company: Dinner specials nightly. Fresh seafood and a mix of American favorites.

Discover more to explore from our Milwaukee Pinterest board and begin planning your TapRooT® trip to Wisconsin today.

 

 

Join TapRooT® Tomorrow on Facebook Live!

May 29th, 2018 by

Make plans now to join TapRooT® professionals tomorrow for our Facebook Live discussion. Up next: Corrective Actions.

We look forward to being with you on Wednesdays! Here’s how to connect with us for tomorrow’s Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Wednesday, May 30

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

Learn TapRooT® in Nairobi

May 29th, 2018 by

In five days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can accelerate your career and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet on July 16 for the 5-Day Root Cause Analysis Training course. You will likely want to explore a bit of Nairobi so below we’ve included highlights of your host city.

Register here to take the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Nairobi.

Experience Nairobi
Nairobi is a modern African city with a colonial past. As Kenya’s capital, Nairobi is the most populous city in eastern Africa and a leading business, cultural, and financial hub in Africa.

Nairobi offers parks, shopping, art museums, cultural attractions, restaurants and bars, and opportunities to get close to wildlife.

Wildlife
Giraffe Center: Supported by the American Fund for Endangered Wildlife, the center offers you experiences in feeding, standing face-to-face with the giraffes, and walking the Giraffe Center Nature Trail. An endangered subspecies giraffe, the rare Rothschild, has been successfully bred at Giraffe Center.

Get up close to baby elephants at David Sheldrick Wildlife Trust Elephant Orphanage. Only available for viewing from 11 am to 12 pm, so plan accordingly, the baby elephant orphans are found left behind when the babies fall into watering holes or when their mothers are poached. The handlers bottle feed them the only kind of milk the young elephants can have: elephant milk, of course.

Nairobi National Park: Experience exhibits about Kenyan history and early African ancestry, cultures, and people. Learn about fossils and their names. Next door is Snake Park where some snakes are so poisonous, they are behind double glass! Stroll the botanic garden and trek the nature trail.

Culture
Nairobi National Museum: Explore gardens with sculpture, culture, and history in the midst of Kenya’s rich heritage.

Kenyatta International Convention Centre: View the city from the heights of the conference centre with its dome-shaped tower. The Nairobi skyline is punctuated by the centre’s fusion of African styles, both traditional and contemporary.

Masai Market: On Tuesdays, shop among handicrafts: sculptures, jewelry, batik hangings, apparel, sisal bags, and many other handmade selections. Also, check out the City Market.

African Heritage House: The house overlooks Nairobi National Park and is a combination of diverse mud architectures across Africa.

Karen Blixen Home: Built in the tradition of late 19th-century bungalow architecture, with spacious rooms, verandas horizontally laid out, a roof of tile and stone, at the foot of the Ngong Hills, the home was owned by Danish author Karen and her Swedish husband, Baron Bror von Blixen Fincke. The Academy Award-winning film “Out of Africa” was about their lives in this home on farmland in Kenya.

Nairobi eateries
Carnivore: Set amid tropical gardens, with the rustic feel of a medieval banquet hall, Carnivore offers exotic meats, soups, side dishes and sauces, selection of desserts and Kenyan coffee. Try a classic Kenyan cocktail, Dawa, a blend of vodka, sugar, lime, and honey.

Talisman: A fusion of European, Pan-Asian, and African cuisine and considered one of the best restaurants in Nairobi. Try the grilled filet with a potato patty mixed with vegetables and deep fried, served with a wasabi-mustard sauce.

Wasp & Sprout:  A small cafe in the quiet Loresho area with excellent food and a relaxing ambiance. Visit during breakfast or brunch for ricotta pancakes, eggs Benedict, and baked goods. Bring a book and make yourself at home for a few hours.

The Arbor: Set in a beautiful garden, the cafe is eco-friendly with Southeast Asian and international cuisine.

Brew Bistro & Lounge: A popular restaurant, brewery, and lounge, with rooftop beer garden ambiance and a lively nightlife.

Mama Ashanti: A local favorite with West African and Ghanaian fare.

J’s Fresh Bar & Kitchen: In Westlands, this gastropub has  outdoor seating, a DJ booth, nightlife and a full-service restaurant.

Discover more to explore from our Nairobi Pinterest board and begin planning your TapRooT® trip to Africa today.

Career Opportunities for Candidates with TapRooT® Skills

May 28th, 2018 by

When you are TapRooT® trained, you can rely on your expertise to convey the level to which you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer. If you have invested yourself in TapRooT® training and skills, explore professional advancement with confidence through one of these global opportunities.

QHSE Analyst

Associate-Senior Engineer Nuclear (Electrical)

HSE Field Technician

HES Advisor

Senior Process Engineer

Patient Safety Analyst Nurse

Patient Safety Program Coordinator (PSPC)

Safety Professional

Pipeline Risk/Integrity Engineer

Controls Engineer

Group Maintenance Leader

Field Safety Coordinator

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hartford, Connecticut, June 13, 2018: 2-Day TapRooT® Root Cause Analysis Training

Niagara Falls, Canada, June 20, 2018: 2-Day TapRooT Root Cause Analysis Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT Root Cause Analysis Training

Amsterdam, Netherlands, September 26, 2018:2-Day TapRooT Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Join TapRooT® in Niagara Falls

May 25th, 2018 by

In two days with TapRooT®, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet at the Marriott on the Falls Hotel on June 20 for the 2-Day Root Cause Analysis Training course. You will likely want to explore a bit of Niagara Falls so we’ve included highlights of your host city.

Register here to take the TapRooT® course in Niagara Falls. 

 

Experience Niagara Falls

Three waterfalls bridge the international border between Canada’s Ontario province and New York state, forming the southern end of the Niagara Gorge. This is the roar of nature, adventure at its fullest.

Water action
Take a Niagara Hornblower Cruise or cruise via Maid of the Mist close to the bottom of the mighty Niagara Falls and watch the wall of thundering water. Ponchos provided!

Keep the thrills going on another wet visit as you descend an elevator to go through a narrow tunnel—Journey Behind the Falls.

Get close up via a boardwalk. White Water Walk, along the Great Gorge, showcases Class 6 whirlpool rapids in the raging river.

Insider tip: Prepare to get wet (and pack accordingly) for any of the boat adventures!

Want a bird’s-eye view of the falls? Go to the top of Skylon Tower, 775 feet above the falls. There are two fine dining restaurants at the top, a 3D movie theatre, and a Family Fun Centre.

Niagara Gorge Discovery Center is a gateway into short hikes around the falls. Or try Niagara Glen Nature Centre to hike along the Niagara River.

Niagara Adventure Theater is a 45-minute production about settlers, explorers, and the story behind the thundering falls—all within feet of American Falls, Bridal Veil Falls, and the Horseshoe Falls.

Drive over the Rainbow Bridge, an arch bridge across the Niagara River gorge.

Did you know: The Niagara River, along with the Great Lakes Basin, is a legacy of the last Ice Age. 18,000 years ago?

Cycling is a blast here. Take the route along the 56 km path, Niagara River Recreation Trail, connecting Fort Erie to Niagara-on-the-Lake. The route may be started anywhere in the park.

Fancy a wine tour and tastings in Niagara Falls? Two popular opportunities are Winery Tours of Niagara and Discovery Tours Unlimited.

 

Visit Niagara Parks Butterfly Conservancy for a walk through a rainforest setting, viewing over 2000 butterflies.

Did you know: The Niagara River supplies the water for  the falls and its dissolved minerals and limestone create the green color you see?

Niagara Falls eateries
BlueLine Diner, 4424 Montrose Ave.: Huge, delicious pancakes, perfect bacon, wonderful coffee, and more. Bonus: Browse the hockey store attached to this diner.

Flying Saucer, 6768 Lundy’s Ln.:  Up late? Flying Saucer is open until 4 am!  Indulge in eggs, fries, toast, and more.

Koutouki, 5745 Ferry St.: Chicken souvlaki, moussaka, lemon potatoes—great Greek fare.

Fun fact: Niagara Falls State Park is the oldest state park in the nation.

Piccadilly Restaurant, 5501 Ferry St.: Traditional English pub fare and the owners are from the UK. Great fish and chips and chicken curry.

Weinkeller, 5633 Victoria St.: With fare such as house-made wine and fried goat cheese, Weinkiller is upscale and farm-to-table.

Frijoles Fresh Mex Burritos, 3465 Portage Way: Open until 8 pm, this burrito establishment makes everything in house, including all the sauces. Customize your order any way you like. Vegan and vegetarian options.

Tide & Vine, 3491 Portage Rd. or 1523 Niagara Stone Rd.: The freshest oysters and great seafood. Serves local beer and wine.

PhoXyclo, 6175 Dunn St.: You can get a great steaming bowl of pho here, with an sweetness to the broth.

Queen Charlotte Tea Room, 5689 Main St.: The desserts are made from scratch, and tea is always ready. You can also feast on bangers & mash, mushy peas, and  fish & chips.

AG, 5195 Magdalen Ave., Named for silver on the periodic table, this farm-to-table experience is sophisticated, made with fresh ingredients harvested from the AG farm.

Good to know:  U.S. driver’s licenses are valid in Canada, but if you’re visiting from other countries, you’ll need an international driver’s license. A seatbelt must be worn at all times, for both drivers AND passengers. Hand-held electronic devices are banned while driving.

Discover more to explore from our Niagara Falls Pinterest board and begin planning your TapRooT® trip today.

TapRooT® Around the World: Sao Paulo, Brazil

May 24th, 2018 by

This group has been busy this week! Just look at the wall behind them! TapRooT® Instructors Boris Risnic and Marcelo Marquez are shown here with students from the 5-Day TapRooT® Root Cause Analysis Team Leader Training class in Sao Paulo, Brazil.

Put yourself in the picture by becoming trained in troubleshooting and identifying root causes of issues and incidents. Register today for a TapRooT® course and gain advantage, experience, and expertise from our professional instructors. Below is a sample of our upcoming courses.We are global to meet your needs. If you need other times or locations, please see our courses.

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Hamburg, Germany, June 11, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Lake Tahoe, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

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Safety & Quality

Garrett BoydGarrett Boyd

Technical Support

Ken ReedKen Reed

VP, Equifactor®

Linda UngerLinda Unger

Co-Founder

Mark ParadiesMark Paradies

Creator of TapRooT®

Michelle WishounMichelle Wishoun

Licensing Paralegal

Per OhstromPer Ohstrom

VP, Sales

Shaun BakerShaun Baker

Technical Support

Steve RaycraftSteve Raycraft

Technical Support

Wayne BrownWayne Brown

Technical Support

Success Stories

In this short period of time interesting problems were uncovered and difficult issues were…

Huntsman

We initially started using TapRooT® in 2002 in order to improve the quality…

OCEANEERING
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