Category: Technical Support

Technically Speaking – Helpdesk Humor

March 16th, 2017 by


Do you think that there is an issue of misunderstood verbal communication after watching the above conversation? While the internet won’t break, this is an example of misunderstood communication and how it has the potential to wreak havoc on your company if not identified.

TapRooT® can help you identify these times when verbal communication has been misunderstood and help prevent future incidents.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

A Webinar to Optimize Your TapRooT® VI Software Skills

March 13th, 2017 by
If you have been trained in TapRooT®, and want to optimize your investigations, join us. Every month we will be offering a software-specific webinar to give you more practice with basic investigations and show you the ins and outs of our dynamic root cause analysis software.
Get the most out of your investment.

What you need to know: 

  • When: Webinar Wednesdays occur the fourth Wednesday of every month
  • Time: 2:00-3:30pm Eastern Time
  • Length: 90 minutes
  • Price: $195 per seat
  • Prerequisite: This webinar is intended for TapRooT® users only. Registration is subject to validation that you have had formal TapRooT® training.

HERE IS A COMPLETE LIST OF UPCOMING WEBINARS

THE NEXT ONE IS MARCH 22, 2017

Technically Speaking – TapRooT® VI Notifications Feature

March 9th, 2017 by

Here is a quick video highlighting the new notifications system in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – February Customer Satisfaction Survey Prize Winner

March 2nd, 2017 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Scott Soles from CB&I as the polo shirt winner for the month of February!

Technically Speaking – TapRooT® VI Attachments

February 23rd, 2017 by

Here is a quick video highlighting the Attachment Tab and how to upload files in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

February 16th, 2017 by

dogsupport

Sometimes the solutions can be simple.  Turning computers on and off has become one of the most reliable solutions for Tech Support.

TapRooT® can help us create procedures and corrective actions to the best path for a solution.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® VI Deletion Feature

February 9th, 2017 by

Hello TapRooT® users! Check out this weeks video highlighting the new TapRooT® VI deletion feature. This feature is already there and ready to use! So, after the video, log in and check it out for yourself!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Continuous Improvement with TapRooT® Software Webinars

February 8th, 2017 by
If you have been trained in TapRooT®, and want to optimize your investigations, join us. Every month we will be offering a software-specific webinar to give you more practice with basic investigations and show you the ins and outs of our dynamic root cause analysis software.
Get the most out of your investment.

What you need to know: 

  • When: Webinar Wednesdays occur the fourth Wednesday of every month
  • Time: 2:00-3:30pm Eastern Time
  • Length: 90 minutes
  • Price: $195 per seat
  • Prerequisite: This webinar is intended for TapRooT® users only. Registration is subject to validation that you have had formal TapRooT® training.

HERE IS A COMPLETE LIST OF UPCOMING WEBINARS

THE NEXT ONE IS FEBRUARY 22, 2017

Configuring Dashboards in TapRooT® VI

February 3rd, 2017 by

Let’s dive a little deeper and figure out how to have the dashboards show you exactly what you want!

In the screenshot below, we can configure and add/remove the TapRooT® widgets we want on our Dashboard in the TapRooT® software to improve our visibility and bring light to common trends in your organization.  There are 25 widgets available in the latest version of TapRooT® VI.

Configure Dashboard widgets

**NOTE Dashboards rely on your Classifications and Locations list.  Make sure these lists reflect how you want the Dashboards to appear.

Below you can see a filter which lets you choose Date Ranges, specific Locations, or Classifications.

This lets you magnify specific areas or step back for a broad view of your organization.

Filter

table

 

 

 

 

 

 

 

 

 

 

 

Dashboards can be displayed in many different layouts:

Tables (as shown to the left)

Line Charts

Pie Charts

Pareto Charts

Horizontal & Vertical Bar Charts

Horizontal Bar Chart Dashboard Pie Chart Line CHart

Each Dashboard can be exported to PDF so you can easily add it to any presentation.  Quick management tools like these can help prioritize areas for improvement.

Contact us about getting TapRooT® VI Enterprise for your company!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

January 19th, 2017 by

javameme

This could be considered as Misunderstood Verbal Comm. But the real reason the IT guy was upset is that the Java wasn’t shared.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

NEW TapRooT® VI Software Webinars

January 10th, 2017 by
We are excited to introduce Webinar Wednesdays!
If you have been trained in TapRooT®, and want to optimize your investigations, join us. Every month we will be offering a software-specific webinar to give you more practice with basic investigations and show you the ins and outs of our dynamic root cause analysis software.

 

Get the most out of your investment.

What you need to know: 

  • When: Webinar Wednesdays occur the fourth Wednesday of every month
  • Time: 2:00-3:30pm Eastern Time
  • Length: 90 minutes
  • Price: $195 per seat
  • Prerequisite: This webinar is intended for TapRooT® users only. Registration is subject to validation that you have had formal TapRooT® training.

Interested? REGISTER HERE FOR THE FIRST WEBINAR JANUARY 25, 2017

Technically Speaking: TapRooT® VI Updates Are Here

January 9th, 2017 by

We are proud to announce the release of updates to TapRooT® VI.

Enhancements you will find in this latest update include:

TapRooT® VI HR

HOW TO GET THE UPDATE

Are you an Enterprise License owner with TapRooT® hosting the software for you?

Great news! The update is already on your TEST site. Contact support@taproot.com when you are ready to schedule the updates to your PRODUCTION site.

Are you an Enterprise License owner that hosts the software in your network?

Contact sales@taproot.com to make sure your license is up to date and get access to this software update.

Are you a subscriber to taproot6.com?

The updates are already there and ready to use! Login to check them out.

Are you interested in getting access to taproot6.com for yourself? 

Click here to purchase

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – December Customer Satisfaction Survey Prize Winner

January 5th, 2017 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Corey Buffett from Ledcor Site Services Ltd as the polo shirt winner for the month of December!

Technically Speaking – Creating a Paperless Report (Part 3)

December 29th, 2016 by

Here is the finale of our three-part series detailing the steps to take a paper report and re-create it in the TapRooT® VI software.

Here are: Part 1 Part 2

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking: TapRooT® VI Updates Are Here

December 22nd, 2016 by

We are proud to announce the release of updates to TapRooT® VI.

Enhancements you will find in this latest update include:

TapRooT® VI HR

HOW TO GET THE UPDATE

Are you an Enterprise License owner with TapRooT® hosting the software for you?

Great news! The update is already on your TEST site. Contact support@taproot.com when you are ready to schedule the updates to your PRODUCTION site.

Are you an Enterprise License owner that hosts the software in your network?

Contact sales@taproot.com to make sure your license is up to date and get access to this software update.

Are you a subscriber to taproot6.com?

The updates are already there and ready to use! Login to check them out.

Are you interested in getting access to taproot6.com for yourself? 

Click here to purchase

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Creating a Paperless Report (Part 2)

December 15th, 2016 by

Here is part two of our three part series detailing the steps to take a paper report and re-create it in the TapRooT® VI software.

You can find Part 1 here: Part 1

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – November Customer Satisfaction Survey Prize Winner

December 8th, 2016 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.

Everyone, congratulate James Marler from Halliburton as the polo shirt winner for the month of November!

Technically Speaking – Creating a Paperless Report (Part 1)

December 1st, 2016 by

I wanted to introduce you to a short three part series detailing the steps to take a paper report and re-create it in the TapRooT® VI software.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Happy Thanksgiving!

November 24th, 2016 by

happy Thanksgiving

TapRooT® is a company based in the United States and we wanted to wish all other U.S. clients a Happy Thanksgiving today, November 24! We are out of the office Thursday and Friday, but will be back ready to go on Monday morning. We are grateful for all our U.S. and global clients and look forward to connecting with you next week!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Upcoming Enhancement: Foreign Language Support

November 17th, 2016 by

Hello TapRooT® users! Today I wanted to introduce you to a new series where we highlight upcoming enhancements to the TapRooT® VI software. The first upcoming software enhancement I wanted to tell you about is the addition of foreign language support. You soon will be able to change the software to your preferred language throughout the application. Take a look at the screenshot below:

Language Option

All fields will translate to the selected language with the exception of incident titles and custom fields. Stay tuned for a video on the steps to change the language once the enhancement is released.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

 

Technically Speaking – Helpdesk Humor

November 10th, 2016 by

IT Support

If you need support for TapRooT® contact us at 865-357-0080 or support@taproot.com.  We are not cats, we will gladly help without touching the inside of your computer. Now, how do we clean up all this cat hair….

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – October Customer Satisfaction Survey Prize Winner

November 3rd, 2016 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.

Everyone, congratulate Peti Singletary from Entergy as the polo shirt winner for the month of October!

Technically Speaking – TapRooT® from a Non-Technical User’s Perspective

October 27th, 2016 by

If you can appreciate modern technology but can’t quite keep up with the techy-lingo and new innovations, join the club. That’s why the IT world created the term “user-friendly”, for not-so-technical people like us. We need a little extra help and that’s ok. If everyone was tech-savvy, we wouldn’t have our trusty IT Departments.

Well, I’m sure you’ve heard that here at TapRooT® the latest software (TapRooT® VI) has been released, and it is full of cool features to make your investigations more efficient and organized. As the tech-outsider, I wanted to let you all in on a few tips and tricks to make your TapRooT® software experience that much more “user-friendly”.

Top 5 Life Changing Shortcuts:

  1. The Mass Highlight
    Did you know you can highlight multiple items in your SnapCharT® to move them simultaneously? The days of tediously moving each individual event & condition are over. Just click anywhere on the SnapCharT® grid, drag and highlight as many items as needed. You’ll notice that now each item has been simultaneously selected so you can click and drag the entire group together. Voila!
    mass highlight
  2. Ctrl A, Ctrl C & Ctrl V
    Keyboard shortcuts can be helpful in speeding up the process of copying and pasting text. Once your cursor is in the event or condition, simply type Ctrl A to “Select All” –> Ctrl C to “Copy” –> place cursor in the new area where you wish to paste your text –> type Ctrl V to “Paste” –> done!
    No more right clicks. (Side note: this is helpful for everyday use, not just in TapRooT® software)
    Screen Shot 2016-10-25 at 10.28.47 AM
  3. Making Connections
    Once you’ve created each event and condition, you’re ready to link them together. This one might seem obvious, but it was a little tricky for me. If you click on the box, the blue dots around the edges appear. Those are used to expand or contract the box. If you hover over the box, you’ll notice X’s appear around the edges instead. Those are used for linking. Simply hover over the box, click on the necessary X and drag to the box you wish to link it to.
    Xs
  4. Adding Events
    The first time I made a SnapCharT® in TapRooT® VI, every time I needed a new event I would double-click to create it, drag the box to line up with the others then link them together. Now, that is definitely one way to do it, but did you know there’s a much quicker way? When you hover over an event, blue arrows appear on the outside of the box. If you click on one of those arrows, a new event box that is perfectly lined up and already linked magically appears.
    blue arrows
  5. Shape Defaults
    If you’re like me, you’re a visual person, so making the events yellow and conditions blue is helpful. But, you don’t want to have to click and change the color of each individual event and condition. Luckily there’s a simple fix. Go to Settings (gear symbol in upper right hand corner) –> Shape Defaults –> Select a shape –> Set default settings to whatever you’d like –> Click Apply Changes. Now each time you create a new event or condition they will automatically appear the way you wanted.

Screen Shot 2016-10-25 at 10.36.54 AM

 

Now go forth and impress your IT friends with your newfound tech-savviness.

Technically Speaking is a weekly series that highlights our TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

October 20th, 2016 by

1cjya4

Check out this great article for more details about “What’s Wrong With Cause-and-Effect, 5-Why’s, & Fault Trees”

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Dashboard Widgets

October 13th, 2016 by

What’s a widget you ask?? If you would have asked me this question when I was a child, I would have told you that Widget was the name of my family pet cat. But today, the term widget means something else to me in regards to software. A widget is a small application within a webpage that provides useful information. You may be familiar with widgets that you use on your iPhone or Smartphone.

Well in TapRooT® VI, widgets exist to provide valuable trending data on your incidents, investigations, audits, root causes and corrective actions. Currently, if you were to visit the DASHBOARD menu, you would find just 4 basic widgets. But I am excited to announce that in our near future release we have COMPLETELY enhanced this dashboard with a variety of widgets and custom options to help meaningfully display your data.

Want to know which Basic Cause Categories, Near Root Causes or Root Causes are your biggest offenders? Want to know which locations or classifications have the most issues? Want to know how many complete, incomplete or past due Corrective Action tasks you have? These dashboard widgets will let you know. There are almost 25 widgets that can be viewed in over 70 combination display types to help you focus on exactly what sort of information you want to see. Take a look.

dashboard widgets

CLICK HERE TO VIEW IMAGE IN A NEW WINDOW

You can choose from a variety of display chart types including Table Chart, Pie Chart, Horizontal or Vertical Bar Charts, Line Charts AND Pareto Charts.

You can filter by date range, location and classification to really drill down to that level of detail that you may want to understand.

dashboard filter

Want to print a copy of your charts? You can export them to PDF and save or print to share with others.

Customize your dashboard to display your most frequently displayed widgets every time you visit the dashboard.

Slice it, dice it, anyway you want to see it. These little widgets pack a lot of big power and information. You can look forward to seeing these new features VERY soon!

 

Technically Speaking is a weekly series that highlights our TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

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