Category: Technically Speaking

Technically Speaking – July Customer Satisfaction Survey Prize Winner

August 3rd, 2017 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Craig Gauvreau from Keep Safe Consulting as the polo shirt winner for the month of July!

Technically Speaking – User Settings Menu

July 27th, 2017 by

In an effort to make our new TapRooT® users aware of the great features introduced in TapRooT® VI, we want to highlight some of our previous posts about TapRooT® VI features. Let’s take another look at User Settings.

If you are unable to view this video we have included a downloadable document that outlines this feature.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Revisiting the New TapRooT® VI Toggles

July 13th, 2017 by

In an effort to make our new TapRooT® users aware of the great features introduced in TapRooT® VI, we want to highlight some of our previous posts about TapRooT® VI features. Here is a look at the new toggles found in the TapRooT® VI software.

If you are unable to view the video or want a copy of this information to store locally on your computer, click on the link below the document to download the white paper to your machine.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – June Customer Satisfaction Survey Prize Winner

July 6th, 2017 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Joseph Szwarek, Asst Director of EH&S of Halliburton as the polo shirt winner for the month of June!

Technically Speaking – Optional Techniques to Direct Investigations

June 29th, 2017 by

Utilizing the Root Cause Tree® early when building a SnapCharT® helps focus and drive questions to better determine causal factors and ultimately reveal the Root Cause.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Web Store Ordering Assistance

June 22nd, 2017 by

Have you ever tried to go to our store and had trouble ordering a product? Maybe you’ve seen the login area and wondered “how do I get a login?”

Well, I wanted to let you know we’re here for you. Should you have any Technical issues placing an order on the store, don’t hesitate to reach out to us via phone at 865-357-0080 or if you can’t call, send a quick email to support@taproot.com. We’ll be glad to walk you through the product ordering process and answer any technical questions you may have regarding our site. Don’t worry, there is no need for you to have to make a payment with us over the phone. You can make the payment on our site using our secure server.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Customizing TapRooT® VI with a Company Logo

June 15th, 2017 by

This week in Technically Speaking we are going to go over adding custom company banners to the TapRooT® VI website as well as, adding them to the custom reports page. Let’s start by adding the company logo to the web page.  This is added in the Admin section. From the Home page, click on the Admin tab.

Now, this takes us to the My Settings page.  On the left side of the page, you will see Company Profile link to click on.

The company profile page is where you configure the company details, site settings and upload the company related logos. At the bottom of this page, you will find the Upload company related logos section.

In this section, you will see Banner Logo Report Logo. Once uploaded the logo will always appear in the upper right-hand corner of the page. The report logo will show on all reports created with the report builder and all reports templates.  Let’s upload a banner logo first. Click on the Choose File button. This will bring up a windows file explorer page(shown in the picture below). Locate the image and select the open button on the bottom right corner.

Once the open button is selected, you should notice that the name of the file chosen will appear in the banner logo box.

You can now hit Apply Changes as shown above for the changes to take effect.  The page will refresh and the logo you uploaded will be in the top right of the screen next to the username that is logged into the system.

This image can be changed, removed, or previewed by going to the same section Upload company related logos.

Now that the company logo is on the web page, let’s move on to the report banner. Go back to the Upload company related logos section and select choose file next to Report Logo. This will be the same process as the Banner Logo we did before. Select Choose File and open the image you wish to see on the reports.  Select Apply Changes at the bottom and you will now see that you are able to Change, Remove, or Preview both the banner logo and the report logo.

Now we can open an investigation and build a report with the company logo on our customized report.

This makes both the website and reports unique to the company. This is just a couple of many customizable features offered in the TapRooT® VI software! Please stay tuned each week for more Technically Speaking blogs and videos highlighting the features in the software each week!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

 

 

 

Technically Speaking – Helpdesk Humor

June 8th, 2017 by

Sometimes we miss our own mistakes.  Use TapRooT® to do an Audit or “mistake-check” with any workflows before a small mistake turns into an incident.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

 

Technically Speaking – May Customer Satisfaction Survey Prize Winner

June 1st, 2017 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Phillip Cart from Halliburton as the polo shirt winner for the month of May!

Technically Speaking – TapRooT® Support Communication Survey

May 25th, 2017 by

As the Technical Support field is in constant flux, our TapRooT® Support team is always looking for new and exciting ways to interact with our customers. To help us get a better idea of how you prefer to communicate with us, please take a quick second and answer our one question survey.  Don’t worry, all responses to the survey are anonymous.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Breaking Down Those FAQs

May 18th, 2017 by

Our TapRooT® Support team helps people with software issues every day. They walk through processes, provide guidance, assist with specific issues, you name it, they can help. And if you’re not very technically savvy like me, you really appreciate the technical help. Trying to figure it out on your own can be dangerous because you’ll probably delete everything important or break the device completely. Sometimes it’s best to just let the experts handle it.

But there are some common questions that I thought would be helpful to answer and leave here on our blog for reference. Some of these questions may not be applicable at the moment, but could definitely pop up in the future. Our Support team is the best resource, but for something quick and convenient, these FAQ might come in handy.

FAQ

– I forgot my password….can you tell me what it is? Actually, we can’t.  Your account is very secure so not even we can reveal the password. BUT, you can reset it! Just click the link under the login that says “Forgot User Name or Password?” and it will take you through the steps of creating your new password so you can continue on your way to improvement.

– Can I use TapRooT® VI on my iPad or tablet? Yes! TapRooT® VI can be used on all devices (PC, Mac, tablet, smartphone). Using TapRooT® VI on your tablet actually has some great benefits. The site is mobile-friendly so you can easily navigate just like you would on your computer. And you can take your tablet to the site of the accident while you’re gathering evidence for convenience.

– How can I renew my TapRooT® VI subscription? Will it take a long time to process? When you login into your TapRooT® VI account, you will notice an “Announcement” panel on the right side. Within that panel, there is a link to renew your subscription. Just follow the steps to purchase and you’re all set. The renewal should take effect within 24 hours.

– I haven’t used TapRooT® VI in a while…is there any way to get a quick refresh? Of course! We actually have two options. The quickest way is to go back to that “Announcement” panel and find the link that says “CLICK HERE FOR AN INTRODUCTORY USER GUIDE”. This Overview Guide gives you all the basic information you need to get started. If you want a more in-depth refresher, attend one of our software webinars. You’ll be a pro in no time!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

May 11th, 2017 by

We found the root causes to why our IT department kept getting lost: “Situation not Covered” and “Format Confusing”.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – April Customer Satisfaction Survey Prize Winner

May 4th, 2017 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Scott Harmon from CB&I as the polo shirt winner for the month of April!

Technically Speaking – Help Desk Humor

April 27th, 2017 by

New to the TapRooT® VI software? Don’t fear, Webinar Wednesdays are here! Yes, it’s Thursday BUT it’s always a good practice to plan ahead!

Webinar Wednesday occurs the fourth Wednesday of every month!  If you have been trained in TapRooT®, and want to optimize your investigations, join us. Every month we will be offering a software-specific webinar to give you more practice with basic investigations and show you the ins and outs of our dynamic root cause analysis software.

Get the most out of your investment.
 What you need to know: 
  • When: Webinar Wednesdays occur the fourth Wednesday of every month
  • Time: 2:00-3:30pm Eastern Time
  • Length: 90 minutes
  • Price: $195 per seat
  • Prerequisite: This webinar is intended for TapRooT® users only. Registration is subject to validation that you have had formal TapRooT® training.

Interested? REGISTER HERE FOR WEBINAR WEDNESDAY MAY 24th, 2017.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® VI User Settings Menu

April 20th, 2017 by

Here is a quick video highlighting the new User Settings menu in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® VI Exporting Trending Data

April 13th, 2017 by

Here is a quick video highlighting the Export Trending Data feature in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – March Customer Satisfaction Survey Prize Winner

April 6th, 2017 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Gemmy Siegel from American Water as the polo shirt winner for the month of March!

Technically Speaking: New TapRooT® VI Updates

March 30th, 2017 by

We hope you’re as excited as we are about new TapRooT® VI updates!

Enhancements you will find in this latest update include:

TapRooT® VI

HOW TO GET THE UPDATE:

Are you an Enterprise License owner with TapRooT® hosting the software for you?
Great news! The update is already on your TEST site. Contact support@taproot.com when you are ready to schedule the updates to your PRODUCTION site.

Are you an Enterprise License owner that hosts the software in your network?
Contact sales@taproot.com to make sure your license is up to date and get access to this software update.

Are you a subscriber to taproot6.com?
The updates are already there and ready to use! Login to check them out.

Are you interested in getting access to taproot6.com for yourself?
Click here to purchase

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.
Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® VI New Features

March 30th, 2017 by

*NOTE that Audit logging and Customizing Equifactor ® are features only available for TapRooT® VI Enterprise.  Contact sales@taproot.com to get Enterprise Software.

These enhancements are considered the 6.2.0 release.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – The TapRooT® VI Non-Technical Review

March 23rd, 2017 by

brochure computer

When we hear the word software, we all think of CDs that you have to install onto your computer, right? And whenever there is a new update or version, you buy more CDs. And if you run into problems installing (which we all probably do because, if you’re like me, you just click “yes” to every prompt it gives you to make it go quicker), then you just hand it over to the IT Department and hope you didn’t break the entire device. All of us non-tech savvy people have been there. It’s not fun.

But one thing everyone can use, yes, even us technically inept people, is the World Wide Web, the internet, cyberland. The cool thing about the internet is that you don’t have to know everything about HOW it works, you just have to know how to USE it. And thankfully it is quite user-friendly.

Well, TapRooT® decided that our robust root cause analysis software should be accessible and convenient while also fully secure and effective. So what did we do? We redesigned, re-invented, re-created TapRooT® as a solely web-based software.

What does this mean?

  1. Automatic updates: Since it’s all online, our TapRooT® Support team launches all version updates automatically so they are available for you to use immediately without lifting a finger. No more CD’s!
  2. Any device, Any browser: No longer are the days of PC vs. Mac compatibility or strictly desktop computers. Login to your TapRooT® VI online account via any device (PC, Mac, tablet, smartphone, etc.) using any browser (Chrome, Firefox, Safari, Internet Explorer, etc.).
  3. So easy a caveman can do it: If you have questions or concerns regarding your TapRooT® VI account, don’t worry about involving your busy IT Department. Just contact TapRooT® Support and they can walk you through any problem easily and conveniently.

So, what are you waiting for? Step into the World Wide Web and make your life a little easier and your investigations that much better.

Already a TapRooT® user, but still using TapRooT® version 5? Upgrade to TapRooT® VI today!

Interested in implementing the TapRooT® process and using our software? Register for a course to learn all you need to know AND get a 90-day free trial subscription to TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

March 16th, 2017 by


Do you think that there is an issue of misunderstood verbal communication after watching the above conversation? While the internet won’t break, this is an example of misunderstood communication and how it has the potential to wreak havoc on your company if not identified.

TapRooT® can help you identify these times when verbal communication has been misunderstood and help prevent future incidents.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® VI Notifications Feature

March 9th, 2017 by

Here is a quick video highlighting the new notifications system in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – February Customer Satisfaction Survey Prize Winner

March 2nd, 2017 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Scott Soles from CB&I as the polo shirt winner for the month of February!

Technically Speaking – TapRooT® VI Attachments

February 23rd, 2017 by

Here is a quick video highlighting the Attachment Tab and how to upload files in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

February 16th, 2017 by

dogsupport

Sometimes the solutions can be simple.  Turning computers on and off has become one of the most reliable solutions for Tech Support.

TapRooT® can help us create procedures and corrective actions to the best path for a solution.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Connect with Us

Filter News

Search News

Authors

Angie ComerAngie Comer

Software

Anne RobertsAnne Roberts

Marketing

Barb CarrBarb Carr

Editorial Director

Chris ValleeChris Vallee

Human Factors

Dan VerlindeDan Verlinde

VP, Software

Dave JanneyDave Janney

Safety & Quality

Garrett BoydGarrett Boyd

Technical Support

Ken ReedKen Reed

VP, Equifactor®

Linda UngerLinda Unger

Co-Founder

Mark ParadiesMark Paradies

Creator of TapRooT®

Per OhstromPer Ohstrom

VP, Sales

Shaun BakerShaun Baker

Technical Support

Steve RaycraftSteve Raycraft

Technical Support

Wayne BrownWayne Brown

Technical Support

Success Stories

An improvement plan was developed and implemented. Elements of the improvement plan included process…

Exelon Nuclear

Reporting of ergonomic illnesses increased by up to 40% in…

Ciba Vision, a Novartis Company
Contact Us