Category: Training

TapRooT® Around the World: Bogota, Colombia

May 15th, 2018 by

Many thanks to Diana Munevar for these TapRooT® training photos from a three-day TapRooT® training course led by Hernando Godoy and Piedad Colmenares in Bogota, Colombia! Looks like they are having fun and learning a lot!

Put yourself in this picture. Advance your career and your development through TapRooT® training!

We are global to meet your needs. Register today for a TapRooT® Training course and gain advantage, experience, and expertise from our professional instructors. Below is a sample of our upcoming courses.

July 16 – Auckland, New Zealand, 2-Day TapRooT® Root Cause Analysis Training

July 17 – Milwaukee, Wisconsin, 2-Day TapRooT® Root Cause Analysis Training

July 25 – Lake Tahoe, Nevada, 2-Day Root Cause Analysis Training

August 08 –  Sao Paulo, Brazil, 2-Day TapRooT® Root Cause Analysis Training

August 13 – Nashville, Tennessee, 2-Day TapRooT® Root Cause Analysis Training

August 27 – Monterrey, Mexico, 5-Day TapRooT® Advanced Root Cause Analysis Training

September 12 – Newcastle, Australia, 2-Day TapRooT® Root Cause Analysis Training

September 26 – Amsterdam, Netherlands, 2-Day TapRooT® Root Cause Analysis Training

October 14 – Dubai, UAE, 5-Day Advanced Root Cause Analysis Training

 If you’re interested in pursuing a TapRooT® course that is near you or for a specific date, look further via these two links:

2-Day TapRooT® Root Cause Analysis Training

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Career Opportunities for Candidates with TapRooT® Skills

May 14th, 2018 by

When you become TapRooT® trained, you can rely on your expertise to communicate how seriously you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis communicate competency to the potential employer across the desk from you. If you have invested yourself in TapRooT® training and skills, explore professional advancement through one of these global opportunities.

Patient Safety Analyst Nurse

Field Service Manager – Wireline & Perforating

HSEQ Manager

Chemical Manufacturing

Environment, Quality and Safety Coordinator –  Collections Division

HES Operations Specialist

Maintenance Manager

Reliability Engineer I

Manager – EHS/Quality

Associate-Senior Engineer Nuclear (Electrical) 

Safety & Health Specialist (Remote)

Patient Safety Program Coordinator

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Sao Paulo, Brazil, May 21, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Brisbane, Australia, May 22, 2018: 2-Day TapRooT® Root Cause Analysis Training

Cork, Ireland, May 23, 2018: 2-Day TapRooT® Root Cause Analysis Training

Pittsburgh, Pennsylvania, May 24, 2018: 2-Day TapRooT® Root Cause Analysis Training

Bogota, Colombia, May 28, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Perth, Australia, May 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Acquire TapRooT® Training in Aberdeen

May 11th, 2018 by

Meet us in Scotland for TapRooT® training!

Two days. That’s the amount of time it will take for you to learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course is a career booster and can be a professional game changer for you.

From beginners to experts, TapRooT® Techniques are designed for everyone. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Techniques learned include: SnapCharT®, Root Cause Tree®, & Corrective Action Helper®. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your wheelhouse and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet and begin the 2-Day TapRooT® Root Cause Analysis Training at the Holiday Inn Aberdeen, West, on June 6. Register here for the course and count on seeing a bit of your host city while you’re there.

Experience Aberdeen, the Granite City
Aberdeen’s rich history began as two separate towns on the North Sea. Along the Don River were Old Aberdeen and the cathedral and university; New Aberdeen, on the Dee River, was the hub for trading and the fishing village. Today, Aberdeen is Britain’s largest granite-exporting industry and the chief seaport of northern Scotland. Stop in at Aberdeen Maritime Museum on Shiprow, overlooking the busy harbor. Learn about the city’s legendary relationship with the sea through collections spanning shipbuilding, fast sailing ships, fishing, and port history. The museum is the UK’s sole location with displays on the North Sea’s gas and oil industry. Catch more seafaring history at Fooddee (pronounced “FIT-ee” locally), an old fishing village straight from a postcard. You may see dolphins leaping up at the harbor mouth!

Aberdeen and Aberdeenshire make up part of Scotland’s castle country, as in more than 300 castles. Listen to the sound of the traditional Scots language, a local Doric, while you’re drinking up the atmosphere here. Play a round of golf at Royal Aberdeen Golf Club, founded in 1780, while you take in North Sea coastal views. Enjoy the rugged cliffs and sandy bays at St. Cyrus National Nature Reserve, or explore mountains, lochs, wildlife, and distilleries at Cairngorms National Park.

History and architecture
Get to know a bit of Aberdeen history beginning with St. Machar’s Cathedral, (1424) and Provost Skene’s House (c. 1545). Visit the Union Street parish church of St. Nicholas, divided into two parts: the West Church (built in 1755) is separate from the East Church (built in 1838), divided by the original 13th-century transept and 19th-century steeple. Compare two medieval bridges, the Brig o’ Balgownie (1320), which spans the Don, and the Old Bridge of Dee (1527). You’ll notice a mix of styles, from the Neoclassical-style Music Hall (1822) to Broad Street’s Marischal College (1844), the latter said to be the largest granite building in the world. Founded in 1845, King’s College, now the University of Aberdeen and home of five Nobel Laureates, is known for its famous crown spire and Renaissance style.

Fun fact: Yes, the jaw-dropping architecture is gray granite and there’s a lot of it. Look closely and you’ll see the buildings take on a silver sparkle in sunlight due to their high mica content.

Eateries and entertainment
Books & Beans, 22 Belmont St: Coffee + WiFi

Foodstory, 13-15 Thistle St: Soups, salads, scones, lasagna, great coffee, and fun folks

The Lemon Tree, 5 West North St: Cool beverages and music

The Sanddollar Cafe & Bistro, 2 Beach Esplanade: Delicious dinners, ample wine list, and jazz nights

Ross Bakery, 44 Chapel St: Pies, breads and scones, burgers and sandwiches, cakes

Moonfish, 9 Correction Wynd: Modern British cuisine, generous gin list, set amid medieval streets of Aberdeen’s merchant quarter with views of the 12th-century St. Nicholas church

Maggie’s Grill, 242 Holburn Street:  Angus steaks; locally sourced hickory-smoked pulled pork; pastrami; locally sourced cheeses, vegetables, breads, beer, and coffee; all served with the motto,“Field to fork and made with soul!”

The Silver Darling, North Pier, Pocra Quay: Dine with panoramic views of the water.  Here’s a sample of the scrumptious fare: brown crab, prawns and pan-fried sea trout with carrot & cardamom purée

Almondine, 39 – 43 Thistle Street: Macarons of every description, afternoon tea, and a French bakery

Discover more of Scotland to explore from our Aberdeen Pinterest page and begin planning your TapRooT® trip to Aberdeen today.

High road or low road, we hope to see you in Scotland!

TapRooT® Around the World: Recent TapRooT® Course Photos

May 9th, 2018 by

Many thanks to Diana Munevar for the TapRooT® training photos from a recent course held in Bogota, Colombia. Looks like everyone there had a blast and learned a lot!

 

Are you interested in attending a TapRooT® Training Course? Click on the links below to view our upcoming courses to a city near you.

2-Day TapRooT® Root Cause Analysis Training
5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Come learn with us in Cape Town!

May 7th, 2018 by

Broaden your horizons and enhance your career in Cape Town!

Mark your calendar and pack your bag to join us in Cape Town for a TapRooT® training course sure to change the way you think about solving problems. In just 5 days, you’ll learn TapRooT® to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events and other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement.

Whether you’re a TapRooT® expert or a beginner, there is always something new and exciting to learn at our 5-Day course. Once you’ve completed the course, you will receive a training certificate and a 90-day subscription to TapRooT® VI. Be sure to bring a safety incident or quality issue when you attend the course. The reports may be a written report, or you have extensive knowledge of an incident without a written report. We will divide into teams of 2-4 people, with each team analyzing a different problem.

Experience Cape Town
Start your exploration with a early morning trek up Table Mountain and take in panoramic views of the city. Ascend the mountain by hiking or via cable car. You’ll be atop one of the New Seven Wonders of the World!

Cape Town is brimming with adventure, culture, and culinary arts. The original city of South Africa, Cape Town was established in 1652 as a refueling station for ships sailing the Spice Route. As it gave birth to civilization, the city is called “the Mother City” by locals and travelers.

If peacefulness, beauty, recreation, nature, and bird-watching are high on your list, jog, hike, or picnic at Kirstenbosch National Botanical Garden or Green Point Park. Cycle, fish, swim or get into water sports at a beach or nature reserve such as West Coast National Park. Find more gardens and parks here.

From aboard a Ceres Rail Company steam train, glimpse the picturesque Ceres Valley landscape.

Visit St. George’s Cathedral, referred to as the “People’s Cathedral” for its role in the resistance against apartheid. The cathedral was designed by Sir Herbert Baker and is the oldest cathedral in Southern Africa and mother church of the Anglican Diocese of Cape Town.

Take a 30-minute walk through Silvermine Nature Reserve and take in the hidden waterfall in the reserve’s southeastern area. Or immerse yourself in a 90-minute city walk through some of Cape Town’s most noted historic culture: Two free walking tours,  the Historic City Tour and the Vibrant Bo-Kaap Tour, start at the City Sightseeing ticket office at 81 Long Street (stop 5, look for the bright red umbrellas).

Shop, dine at, and stroll the V&A (Victoria & Albert) Waterfront; check out the iconic Old Clock Tower while you’re there.

 

Cape Town Eateries

Venture to Long Street’s Royal Eatery for a burger you likely will not soon forget. Select among 50 gourmet burgers, or go for  pizza or vegetarian  in this casual, colorful restaurant.

Relax in the laid-back vibe of Black Sheep Restaurant and feast on honest, uncomplicated, good food made with the best local ingredients.

Relish lunchtime in a Cape Dutch National Monument situated on a lagoon in West Coast National Park. Indulge in local flavors—a blend of Portuguese, Dutch, Norwegian, Italian, and Malay influences—translated through savory, traditional dishes at Geelbek Restaurant.

While you’re at the V&A Waterfront, Balducci’s great vibe and generous wine list accent its great offerings—from steak to pizza and sushi to pasta.

Check out more deliciousness in Cape Town here.

Plot your sightseeing with help from our Cape Town Pinterest board.

Register for the 5-day course in Cape Town here.

Career Opportunities for Candidates with TapRooT® Skills

May 7th, 2018 by

If you’re TapRooT® trained, rely on your expertise to speak volumes about how seriously you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis will communicate competency to the potential employer across the desk from you. If you have TapRooT® training and skills, step into a new career through one of these global opportunities.

Senior Process Engineer

Reliability Engineer

Patient Safety Program Coordinator

Environmental Safety & Health Manager

HES Operations Specialist 

Patient Safety Assistant Coordinator (PSAC)

PipelineRisk/Integrity Engineer

Senior Process Engineer

Safety Manager

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Cape Town, South Africa, May 14, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Sao Paulo, Brazil, May 21, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Brisbane, Australia, May 22, 2018: 2-Day TapRooT® Root Cause Analysis Training

Cork, Ireland, May 23, 2018: 2-Day TapRooT® Root Cause Analysis Training

Pittsburgh, Pennsylvania, May 24, 2018: 2-Day TapRooT® Root Cause Analysis Training

Bogota, Colombia, May 28, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Perth, Australia, May 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

Career Opportunities for Candidates with TapRooT® Skills

April 30th, 2018 by

As someone who is TapRooT® trained, you can rely on your expertise to speak volumes about how seriously you’ve taken your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis will communicate competency to the potential employer across the desk from you. If you have TapRooT® training and skills, step into a new career through one of these global opportunities.

Asset & Operating Integrity (A&OI) Engineer – RBU

EHS Coordinator

EHS Coordinator

EHS Manager II

EHS/Quality Manager

EHS Regional Director

Environmental Safety & Health Manager

Patient Safety Analyst – BSN

Quality Assurance Specialist

Regional EHS Director

Regional EHS Director

Safety Professional (REMC)

Senior Engineer

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is clearly the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Toronto, Canada, May 7, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Sao Paulo, Brazil, May 21, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Brisbane, Australia, May 22, 2018: 2-Day TapRooT® Root Cause Analysis Training

Cork, Ireland, May 23, 2018: 2-Day TapRooT® Root Cause Analysis Training

Pittsburgh, Pennsylvania, May 24, 2018: 2-Day TapRooT® Root Cause Analysis Training

Bogota, Colombia, May 28, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Perth, Australia, May 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Aberdeen, Scotland, June 6, 2018: 2-Day TapRooT® Root Cause Analysis Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

Career Opportunities for Candidates with TapRooT® Skills

April 23rd, 2018 by

If you are TapRooT® trained, you can count on your education, experience, and expertise to speak volumes about your preparation for successful career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis will communicate confidence and competency to the potential employer across the desk from you. If you have TapRooT® training and skills, step into a brand-new position through one of these global opportunities.

Associate-Senior Engineer Nuclear (Electrical)

Environmental Safety & Health Manager

Integrity Risk Engineer

Manager – EHS/Quality

Patient Safety Analyst Nurse

Pipeline Risk/Integrity Engineer

Regional EHS Director

Regional EHS Director

Reliability Engineer

Senior Process Engineer

Senior Process Engineer (Multiple Unit Technologies)

Specialist – Customer Quality

 

If you are not yet TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is clearly the proven path to develop your skill sets and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Pensacola, Florida, April 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Toronto, Canada, May 7, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Sao Paulo, Brazil, May 21, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Cork, Ireland, May 23, 2018: 2-Day TapRooT® Root Cause Analysis Training

Pittsburgh, Pennsylvania, May 24, 2018: 2-Day TapRooT® Root Cause Analysis Training

Bogota, Colombia, May 28, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Perth, Australia, May 30, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gatlinburg, Tennessee, June 4, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Singapore, Singapore, June 11, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

Gear up with TapRooT® in Gatlinburg

April 18th, 2018 by

Learn TapRooT® in the beautiful Smoky Mountains!

In less than a week, learn everything you need to know to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can be a career booster or a professional game changer.

From beginners to experts, TapRooT® Techniques are designed for everyone. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Techniques learned include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®, plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your wheelhouse and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

For the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training, we’ll gather at Hilton Garden Inn Gatlinburg on June 4. The inn offers out-the-door convenience to local highlights or for a stroll through downtown Gatlinburg.

Experience Gatlinburg
Wrapped by the hazy blue Smoky Mountains, Gatlinburg is beautiful by day and by night. Take a break from your coursework and soak up live music (and maybe some moonshine!) at one of these venues: Smoky Mountain Brewery, Crystelle Creek Restaurant and Grill, Ole Smoky Moonshine Distillery, Sugarlands Distilling Company. If you want to go farther afield, Townsend, Pigeon Forge, and Sevierville have much to offer.

Catch a show at the Space Needle or Sweet Fanny Adams Theatre. Soar up Crockett Mountain on the Gatlinburg Sky Lift by night for one of the best panoramic overlooks of the mountain town. Ascend to Ober Gatlinburg for indoor ice skating, a wildlife encounter, the alpine slide, and a scenic chairlift.

Hiking and biking are great ways to get next to nature in the Smokies. The sky’s the limit here: Cades Cove, Greenbriar, Mount LeConte, Ramsey Cascades, Laurel Falls, and so many more. Drive through Roaring Fork Motor Trail for a true taste of the grandeur of these ancient mountains. Insider’s tip: Roll your car windows down on this motor trail and listen to the force of the water.

Discover gems to explore on our Gatlinburg Pinterest page and plan your TapRooT® trip to Gatlinburg today.

Register here to advance your professional development in beautiful Gatlinburg, Tennessee.

TapRooT® Around the World: Colombia

April 17th, 2018 by

Many thanks to Diana Munevar for this TapRooT® training photo from a refresher course at Occidental de Colombia, LLC in Colombia!

Put yourself in this picture. Advance your career and your development through TapRooT® training!

We are global to meet your needs. Register today for a TapRooT® Training course and gain advantage, experience, and expertise from our professional instructors. Below is a sample of our upcoming courses.

May 2, 2018: Oklahoma City, Oklahoma, 2-Day TapRooT® Root Cause Analysis Training

May 7, 2018: Toronto, Canada, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

May 14, 2018: Cape Town, South Africa, 5-Day Advanced Root Cause Analysis Team Leader Training

May 24, 2018: Pittsburgh, Pennsylvania, 2-Day TapRooT® Root Cause Analysis Training

June 04, 2018: Gatlinburg, Tennessee, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

June 06, 2018: Aberdeen, Scotland, 2-Day TapRooT® Root Cause Analysis Training

June 11, 2018: Denver, Colorado, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

July 16, 2018: Auckland, New Zealand, 2-Day TapRooT® Root Cause Analysis Training

August 08, 2018: Sao Paulo, Brazil, 2-Day TapRooT® Root Cause Analysis Training

August 27, 2018: Monterrey, Mexico, 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

September 26, 2018: Amsterdam, Netherlands, 2-Day TapRooT® Root Cause Analysis Training

October 14, 2018: Dubai, UAE, 5-Day Advanced Root Cause Analysis Team Leader Training

Take TapRooT® in Toronto

April 13th, 2018 by

Enhance your career with TapRooT® in Toronto!

The 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training course is designed for every level of learning, from new learners to expert. In less than a week, you’ll absorb the TapRooT® Essentials to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. The Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement.Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Best of all, you will have the advantage of professional training in your skill set and on your resume!

Attendees should bring safety incidents or quality issues from their facility for a team exercise. Bring either written reports or, alternately, you may offer an incident without a written report. We’ll divide into teams of 2-4 people; each team will analyze a different problem during the course.

For the 5-Day training course, we’ll be at the Hilton Toronto Airport Hotel & Suites at 5875 Airport Road. Enjoy the ample amenities of the hotel. When you’re rested up, we suggest you take a break to enjoy your host city.

Experience Toronto
Take advantage of the view atop an observation deck at CN Tower; the 1,815-foot tower is considered one of the Seven Wonders of the Modern World by the American Society of Civil Engineers. Shop, enjoy the atmosphere, and taste authentic brews in the historic Distillery District, a cobblestoned pedestrian-only neighborhood. You’ll be amid Victorian buildings, art galleries, performance spaces, cafes, restaurants, and a brewery.

From the District, walk over to historic St. Lawrence Market for scrumptious Canadian fare. If the weather is good, hop a ferry to nearby Toronto Islands, or enjoy our beaches. When the season is right, go to Air Canada Centre to yell on the Toronto Maple Leafs. And any weather is right for getting your hockey fix on at the Hockey Hall of Fame, just a block or so east of Union Station. Use our Toronto Pinterest board to help you plan your Toronto experience.

Register
Don’t forget to register here for a career-changing experience.

Meet TapRooT® in Pittsburgh

April 13th, 2018 by

Enhance your career in Pittsburgh!

TapRooT® Techniques are designed for everyone, from new learners to expert. In two days, you’ll absorb the TapRooT® Essentials to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Best of all, you will have the advantage of professional training in your skill set and on your resume!

Attendees should bring safety incidents or quality issues from their facility for a team exercise. Bring either written reports or, alternately, you may offer an incident without a written report. We’ll divide into teams of 2-4 people; each team will analyze a different problem during the course.

For the 2-Day TapRooT® Root Cause Analysis Training course, we’ll congregate at the Embassy Suites Pittsburgh Downtown at 535 Smithfield Street. Enjoy the ample amenities of the hotel. When you’re rested up, take a break to enjoy your host city.

Experience Pittsburgh
Cross a piece of history as you travel above the Monongahela River via the Hot Metal Bridge, a truss bridge that’s part of America’s steel-making heritage during WWII. You can hike or bike the Great Allegheny Passage trail that crosses this bridge in the approach to Pittsburgh’s Golden Triangle area. Hey, in the Steel City, with 446 bridges, you have to cross one!

If you’re a history/architecture buff, check out the Laurel Highlands mountain region where you can tour Fallingwater, the famed Frank Lloyd Wright house. Back in Pittsburgh proper, you can relish beautiful Victorian homes in the tree-lined East End, stately row houses on the North Side, and over 80 bars in the Southside. Venture to Lawrenceville for its art galleries and hipsters, and Oakland is the college town and home of the University of Pittsburgh and Carnegie Mellon, plus scads of museums, green spaces, and ethnic restaurants. Use our Pittsburgh Pinterest board to help you plan.

Register
Don’t forget to register here for a career-changing experience.

Taste Cork & get TapRooT® Trained

April 11th, 2018 by

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Come to Ireland to learn TapRooT® and explore Cork!

From beginners to experts, TapRooT® Techniques are designed for everyone. In the span of our two-day course, you will learn the TapRooT® Essentials to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other types of problems. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your wheelhouse and on your resume!

For the Two-Day TapRooT® Techniques course, we’ll gather at the Imperial Hotel Cork on South Mall, where guests such as Sir Walter Raleigh, Thackeray, Liszt, and Dickens have stayed. Walk out the door to nearby restaurants and local highlights. Connect with us to discover more to see and do on our Cork Pinterest board.

Grab your camera and get ready to see Cork, easy to cover on foot. This city on the southwest coast of Ireland has a history steeped in religious, sporting, musical, and culinary traditions. Cork was founded in the 6th century by Saint Fin Barre and is home to Murphy’s Irish Stout, beautiful Fitzgerald Park on the River Lee, and plenty of rugby.

With its heritage dating to the 12th century, the Church of St Anne is home to the famous Four-Faced Liar and one of Cork’s most iconic landmarks, the Shandon Bells. Climb to the first floor and play the bells; the tunes are on numbered cards. Go up to the steeple’s top for an amazing panoramic view of “the rebel city,” as Cork has been known since the Wars of the Roses.

Here’s a little something to tuck into your mobile to help you in speaking like and interpreting the locals.

Course attendees should bring safety incidents or quality issues from their facility for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

Register here to advance your professional development in Cork, Ireland.

Pick up TapRooT® in Auckland

April 10th, 2018 by

Take two days to become TapRooT® Trained in Auckland. Within these two days, you’ll gain experience and perspective in myriad workplace situations. You will learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other categories of problems.

At the completion of your course, you’ll receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. The true benefit is that you will have added the advantage of professional training to your expertise and on your resume!

While you’re in Auckland, you may want to take a day or two and explore the area. Cornwall Park is a haven in Auckland’s center, featuring gardens, panoramic views, grazing sheep and cattle, free seasonal events, and recreational paths. See views atop Sky Tower, the tallest structure in the Southern Hemisphere. Tiritiri Matangi Island, in the sparkling blue waters of the Hauraki Gulf of New Zealand, 19 miles northeast of Auckland, is rich in Māori and European history and a stunning wildlife sanctuary for New Zealand’s native birds. Ferry to Waiheke Island, with pristine forests and vineyards, for a wine or culinary experience. When you’re making plans or while you are there, be sure to use our Auckland Pinterest board to discover adventures, dining suggestions, and city sights.

In the course, we’ll participate in an exercise, using safety incidents or quality issues from your work environment. Be sure to bring one or more for us to dive into. These may be written reports, or you may share knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem. You’ll be amazed at how much you learn in two days that you can immediately apply!

Advance your professional development through TapRooT® Training: Register for a two-day, game-changing experience in Auckland.

Learning TapRooT® in Canberra

April 9th, 2018 by

Spend two days with TapRooT® Training in Canberra and gain expertise and perspective in workplace situations. Learn to find and fix the root causes of incidents, accidents, quality problems, near-misses, operational errors, hospital sentinel events, and many other categories of problems.

At the completion of your course, you’ll receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Importantly, you will have the advantage of professional training in your expertise and on your resume!

While you’re in the capital city of Australia take time to become familiar with Canberra. It’s small wonder that Canberra is dubbed “the new capital of cool,” since the city encircled by a sash of mountains had its blueprint determined via an international design competition in 1911. To snap some of the cultural coolness, grab your camera and walk to the Shine Dome, its design inspired by Sputnik I. The National Museum of Australia holds the records of Australia’s social history; even on the outside, this non-symmetrical complex weaves together stories of the Australian confluence of cultures. If you’re lucky, you may catch a rugby match at Canberra Stadium.

Cyclists, walkers, and nature lovers experience the best of Canberra’s urban and natural environments on the Centenary Trail; download the app and learn while you take in the history and natural beauty. Tidbinbilla Nature Reserve lets you enter a world of endangered species, as well as a wide range of Australian animals including kangaroos, platypus, potoroos, wallaroos, possums, echidnas, emus, lyrebirds, and many other birds and reptiles. Canberra is only two hours’ drive to the New South Wales south coast with its stunning scenery, unspoiled beaches, and quaint towns. When you’re making plans or while you are there, be sure to use our Canberra Pinterest board to discover adventures, dining and nightspots, and city sights.

Attendees should bring safety incidents or quality issues from their work environment to use in a team exercise. These may be written reports, or course participants may share knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem.

Advance your professional development through TapRooT® Training: Register for a two-day, game-changing experience in Canberra.

Testimonial Tuesday

March 27th, 2018 by

Here are recent evaluations from our 5-Day and 2-Day Root Cause Analysis Courses:

  • “Site uses corrective action software that has (SMARTER) fields built in that make actions easier to track.” – Kelle
  • “I will come away a better investigator. I feel confident in the process I need to follow to help find the true root cause.” – Orrin
  • “Will definitely improve my incident investigations.” – Ryan
  • “Opened my eyes to many more root causes.” – Twila
  • “Much more interactive than other courses I have taken.” – Todd
  • “I like how the process weeds out the upfront debates that slow down and complicate the process.” – Rob

We take your course evaluations seriously. Without them, we couldn’t continue to improve and grow as a company. So, thank you for your valuable feedback!

Looking to attend a course near you? Then click on the link below to see what courses are available near you.

2-Day Essentials TapRooT® Training
5-Day Advanced Root Cause Analysis TapRooT® Training

Hire a Professional

March 12th, 2018 by

root cause analysis, RCA, investigation

I know every company is trying to do the best they can with the resources that are available. We ask a lot of our employees and managers, trying to be as efficient as we can.

However, sometimes we need to recognize when we need additional expertise to solve a particular problem. Or, alternatively, we need to ensure that our people have the tools they need to properly perform their job functions.  Companies do this for many job descriptions:

  • Oil analyst
  • Design engineer
  • Nurse
  • Aircraft Mechanic

I don’t think we would ask our Safety Manager to repair a jet engine.  THAT would be silly!

However, for some reason, many companies think that it is OK to ask their aircraft mechanics to perform a root cause analysis without giving them any additional training.  “Looks like we had a problem with that 737 yesterday.  Joe, go investigate that and let me know what you find.”  Why would we expect Joe, who is an excellent mechanic, to be able to perform a professional root cause analysis without being properly trained?  Would we send our Safety Manager out to repair a jet engine?

It might be tempting to assume that performing an RCA is “easy,” and therefore does not require professional training.  This is somewhat true.  It is easy to perform bad RCA’s without professional training.  While performing effective  investigations does not require years of training, there is a certain minimum competency you should expect from your team, and it is not fair to them to throw them into a situation which they are not trained to handle.

Ensure you are giving your team the support they need by giving them the training required to perform excellent investigations.  A 2-Day TapRooT® Essential Techniques Course is probably all your people will need to perform investigations with terrific results.

 

What does bad root cause analysis cost?

March 7th, 2018 by

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Have you ever thought about this question?

An obvious answer is $$$BILLIONS.

Let’s look at one example.

The BP Texas City refinery explosion was extensively investigated and the root cause analysis of BP was found to be wanting. But BP didn’t learn. They didn’t implement advanced root cause analysis and apply it across all their business units. They didn’t learn from smaller incidents in the offshore exploration organization. They didn’t prevent the BP Deepwater Horizon accident. What did the Deepwater Horizon accident cost BP? The last estimate I saw was $22 billion. The costs have probably grown since then.

I would argue that ALL major accidents are at least partially caused by bad root cause analysis and not learning from past experience.

EVERY industrial fatality could be prevented if we learned from smaller precursor incidents.

EVERY hospital sentinel event could be prevented (and that’s estimated at 200,000 fatalities per year in the US alone) if hospitals applied advanced root cause analysis and learned from patient safety incidents.

Why don’t companies and managers do better root cause analysis and develop effective fixes? A false sense of saving time and effort. They don’t want to invest in improvement until something really bad happens. They kid themselves that really bad things won’t happen because they haven’t happened yet. They can’t see that investing in the best root cause analysis training is something that leads to excellent performance and saving money.

Yet that is what we’ve proven time and again when clients have adopted advanced root cause analysis and paid attention to their performance improvement efforts.

The cost of the best root cause analysis training and performance improvement efforts are a drop in the bucket compared to any major accident. They are even cheap compared to repeat minor and medium risk incidents.

I’m not promising something for nothing. Excellent performance isn’t free. It takes work to learn from incidents, implement effective fixes, and stop major accidents. Then, when you stop having major accidents, you can be lulled into a false sense of security that causes you to cut back your efforts to achieve excellence.

If you want to learn advanced root cause analysis with a guaranteed training, attend of our upcoming public TapRooT® Root Cause Analysis Training courses.

Here is the course guarantee:

Attend the course. Go back to work and use what you have learned to analyze accidents,
incidents, near-misses, equipment failures, operating issues, or quality problems.
If you don’t find root causes that you previously would have overlooked
and if you and your management don’t agree that the corrective actions that you
recommend are much more effective, just return your course materials/software
and we will refund the entire course fee.

Don’t be “penny wise and pound foolish.” Learn about advanced root cause analysis and apply it to save lives, prevent environmental damage, improve equipment reliability, and achieve operating excellence.

Great Courses! Getting Ready for the 2018 Global TapRooT® Summit…

February 26th, 2018 by

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There are over a hundred people attending various TapRooT® Courses in Knoxville on Monday and Tuesday before the 2018 Global TapRooT® Summit that starts on Wednesday.

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There people taking the 2-Day TapRooT® Root Cause Analysis Training …

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and several advanced courses teaching trending, software, interviewing, human factors, safety culture, Equifactor®, and risk management.

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And the set-up is progressing for Wednesday’s 2018 Global TapRooT® Summit General Session kick-off. Looking forward to seeing you there!
 
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Are you planning to attend the 20th Annual IHI/NPSF Patient Safety Congress in Boston?

February 20th, 2018 by


Per Ohstrom and I are looking forward to going to Boston, May 23 – 25, for the 20th Annual IHI/NPSF Patient Safety Congress. If you’re attending, please make a note to stop by the Exhibit Hall and visit us in Booth #316.

Healthcare facilities need multiple levels of analysis to truly identify the causes of patient safety related incidents. We’d love to talk to you about how TapRooT® offers robust data gathering tools and consistent objective root cause analysis to help you build the most effective corrective actions that will address and prevent problems. These tools all working in harmony with your systems will create a much safer environment for patient care.

We hope to see you there!

Five great reasons to register for our 2-Day TapRooT® Root Cause Analysis Training today!

February 20th, 2018 by

    
There’s no one better to ask about why you should take TapRooT® Training than someone who has. Here are some recent  comments our course attendees made about the our 2-Day TapRooT® Root Cause Analysis Training.

You’ll:

1. Have a new perspective on how to identify errors or equipment failures that contributed to an incident.
“Taught me to look at [causal factors] differently than I have in the past.” ~ J. Cooper

2. Create managements reports with ease.
“[There’s a] good tool in the software to create reports.” ~ W. Wiech

3. Learn the power of finding root causes with a well-planned, systematic process.
“[Learned] incident investigation in a more structured way.” ~ L. Wolter

4. Receive hands-on training.
“Frequent activities helped to apply knowledge and reinforce learning.” ~ A. Ranger

5. Learn to ask better questions.
“Successfully completed report on an industry incident that was unfamiliar. Forced the group to ask better questions.” ~ S. Oleksyn

Join us for an upcoming course:

Lake Charles, Louisiana – March 6

Lisbon, Portugal – March 8

Charlotte, North Carolina – March 19

Bogota, Colombia – March 21

 

VIEW ALL upcoming 2-day trainings around the world.

 

 

Gain Team Leader knowledge and experience in our 5-day training

February 13th, 2018 by


The 5-day training course is our “Team Leader” training course. This provides an expert level of knowledge on all of the TapRooT® techniques and on the TapRooT® Software. This course targets those investigators that will be system experts and team leaders and provides the knowledge to manage and utilize the TapRooT® process for any kind of investigation. TapRooT® Software is used throughout the 5 days. When leaving this training course, the investigator will have experience analyzing issues, performing interviews, leading an investigative team, and using the TapRooT® software as an aid and tool.

A great course that will expand your abilities to investigate.
The course not only looks at human performance but equipment failures as well.
~ R. Klahs

Register for an upcoming course:

Monterrey, Mexico – March 5

Charlotte, North Carolina – March 19

New Orleans, Lousiana – April 16

Edmonton, AB Canada – April 23

Las Vegas, Nevada – April 23

 

What is the Fastest Way to Get Fired After an Accident?

February 7th, 2018 by

If you work at a blame-oriented company, the answer to the question above is easy. Just admit that you were the last person to touch whatever went wrong that caused the accident.

Or, if you are in the Navy, all you have to do is to be the CO of a ship that has a collision at sea.

A slower way to get fired is to be the Plant Manager or Division Manager who doesn’t have good answers when he or she is asked by the corporate VP, “What are you going to do to prevent a repeat accident in the future?” Actually, they probably don’t fire someone this high in the organization. Rather, they transfer them to a staff job where they are never heard from again.

What is the best way to avoid being fired? Don’t have the accident in the first place! Instead, have a proactive improvement program that identifies problems, finds their root causes, and effectively fixes them before an accident happens.

Want to learn more about using TapRooT® in a proactive improvement program? Attend Dave Janney’s pre-Summit course: TapRooT® for Audits.

What’s covered in the course?

DAY ONE

  • TapRooT® Process Introduction and Initial Audit
  • SnapCharT® and Exercise
  • Significant Issues and Exercise
  • Root Cause Tree® and Exercise
  • Generic Causes
  • Corrective Actions and Exercise

DAY TWO

  • The Root Cause Tree® and Preparing for Audits with Root Cause Exercise
  • Audit Programs, Trend and Process Root Cause Analysis
  • TapRooT® Software Introduction
  • Frequently Asked Questions about TapRooT®
  • Final Audit Observation Exercise

Don’t miss this course coming up quickly on February 27-27 in Knoxville, TN. Register by CLICKING HERE.

DAveJ

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