Category: Training

Root Cause Analysis Training in Johannesburg, South Africa

October 23rd, 2014 by

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On November 17, 2014, TapRooT® will be hosting a 5-Day Advanced Root Cause Analysis Team Leader Training Public Course in Johannesburg, South Africa. Will you be joining us? Johannesburg, or JoBurg as locals call it, has quite interesting and intriguing facts, history and landmarks that pull people in. It is said to be the world’s largest city not located directly on a water source, however, it is located on mineral rich land where the city’s source of gold and diamonds come from. It is known as Africa’s economic powerhouse due to it being the largest economy of any metropolitan area in Sub-Saharan Africa. There is so much offered in this massive city that you’re sure enjoy inside and outside of our course.

Food:

Mugg & Bean Cafe: This delicious little cafe offers a little of everything from barbeque and quesadillas to cupcakes and soups.

The GrillHouse Rosebank: Enjoy a fabulous steak dinner in a warm atmosphere with live music here at The GrillHouse.

SalvationCafe: If you love gourmet flavors and branching out from the everyday menu, check out this quaint cafe.

Attractions:

Gold Reef City: Fun on every corner! Theme parks, dining, theaters, etc await you as you stroll through and take it all in.

Apartheid Museum: History museums are always an educational, impacting experience for anyone!

Peacemakers Museum: What an inspirational and interesting exhibit full of the history of all Nobel Peace Laureates. You’re sure to learn something new and leave encouraged by all the incredible men and women all across the globe.

 

 

Throwback Thursday: Scotland

August 21st, 2014 by

Throwing it a few years back to the wonderful course in Aberdeen, Scotland in 2010! What an awesome learning experience these instructors had working on the new SnapChart® Exercise to enhance their TapRooT® skills. What have been your experiences with this innovative exercise for incident investigations? Leave a comment below to share your story!

Aberdeen Fun Fact: Aberdeen Harbour Board is the oldest business in Britain. It was established in 1136 and now handles around four million tons of cargo every year serving approximately 40 countries worldwide!

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Interested to learn more? Sign-up for a course near you! Just click here for more information about available courses.

Food Industry Related OSHA General Duty Clause Citations: Did you make the list? Now what?

August 13th, 2014 by

OSHA General Duty Clause Citations: 2009-2012: Food Industry Related Activities

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Doing a quick search of the OSHA Database for Food Industry related citations, it appears that Dust & Fumes along with Burns are the top driving hazard potentials.

Each citation fell under OSH Act of 1970 Section 5(a)(1): The employer did not furnish employment and a place of employment which were free from recognized hazards that were causing or likely to cause death or serious physical harm to employees in that employees were exposed……

Each company had to correct the potential hazard and respond using an Abatement Letter that includes words such as:

The hazard referenced in Inspection Number [insert 9-digit #]

for violation identified as:

 Citation [insert #] and item [insert #] was corrected on [insert

date] by:

 

Okay so you have a regulatory finding and listed above is one of the OSHA processes to correct it, sounds easy right? Not so fast…..

….are the findings correct?

….if a correct finding, are you correcting the finding or fixing the problems that allowed the issue?

….is the finding a generic/systemic issue?

As many of our TapRooT® Client’s have learned, if you want a finding to go away, you must perform a proper root cause analysis first. They use tools such as:

 

o   SnapCharT®: a simple, visual technique for collecting and organizing information quickly and efficiently.

o   Root Cause Tree®: an easy-to-use resource to determine root causes of problems.

o   Corrective Action Helper®: helps people develop corrective actions by seeing outside the box.

First you must define the Incident or Scope of the analysis. Critical in analysis of a finding is that the scope of your investigation is not that you received a finding. The scope of the investigation should be that you have a potential uncontrolled hazard or access to a potential hazard.

In thinking this way, this should also trigger the need to perform a Safeguard Analysis during the evidence collection and during the corrective action development. Here are a few blog articles that discuss this tool we teach in our TapRooT® Courses.

Monday Accident & Lesson NOT Learned: Why Do We Use the Weakest Corrective Actions From the Hierarchy of Safeguards?http://www.taproot.com/archives/28919#comments

Root Cause Analysis Tip: Analyze Things That Go Right … The After-Action Review

http://www.taproot.com/archives/43841

If you have not been taking OSHA Finding to the right level of action, you may want to benchmark your current action plan and root cause analysis process, see below:

BENCHMARKING ROOT CAUSE ANALYSIS

http://www.taproot.com/archives/45408

 

Root Cause Analysis Training in Texas – 2014 Global TapRooT® Summit Annual Charity Golf Tournament at Award-Winning Horseshoe Bay Golf Course (VIDEO)

February 3rd, 2014 by

Calling all golfers! Whether you’re a novice or a golf enthusiast, you’ll love playing in our Annual Charity Golf Tournament at the 2014 Global TapRooT® Summit April 7-11. Join us on Friday April 11th around 11:30am for lunch and a scramble-style tournament at the award-winning Horseshoe Bay Resort Golf Course. All proceeds go to the Oasis of Love Women’s Shelter in Clinton, Tennessee.

We’ll let our Tournament Coordinator, Benna Dortch, tell you the rest. Check our her video below.

Click here for more information on our Annual Charity Golf Tournament. Click here to learn more and register today for the 2014 Global TapRooT® Summit in Horseshoe Bay, Texas.

Food Manufacturing Alert: Metal Objects Found in Doughnut . How Would You Investigate It?

August 27th, 2013 by

donut Material found in a doughnut, see the initial indications from the KAKE media article below. A child is in a hospital bed at an Army Hospital after he took a bite of a glazed cake doughnut from a large retailer bakery. His mother says that the child said the doughnut tasted crunchy and then he chipped a tooth. “There were pieces of black metal, some of them looked like rings, like washers off of a little screw, some of them were black metal fragments, like real sharp pieces,” says the mother. The mother says that the child complained he had abdominal pains after swallowing the objects from the doughnut. Read the article here. The retailer spokesperson said the company’s food safety team is looking into the incident, reaching out to the doughnut supplier and trying to figure out what happened.  Now what? Is this a safety or quality issue or both? If you were the retailer what would you do? Would you quarantine the doughnutt and ask for access to the material found in the stomach? Would you be allowed? If you were the doughnut supplier what would you do? Would you look for similar batches and quarantine them? Would you inspect the batches or turn them over to the supply? Would you be allowed? If you were the doughnut manufacturer what would you do? Would you inspect the equipment used for this batch? Would you look for facility work order reports already completed or reported? For all 3 parties, would you work together as one team to resolve the issue? What if you could not find any evidence on your side of missing parts? Everything just discussed would be part of the analysis/investigation planning stage.  The first step of our TapRooT® 7 step investigation process. To learn more about what you would do following a problem, here are a few articles to learn more about are process and courses available. What is Root Cause Analysis? Root Cause Analysis Tip: Why Did The Robot Stop? (Comparing 5-Why Results with TapRooT® Root Cause Analysis Results) Our public course schedule

WD-40 or Duct Tape, You Decide

August 21st, 2013 by

I know, it is too early for Friday’s Joke of the Day, but I could not help it.  I saw this posted recently and had to share.

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As you are laughing, look into your tool cabinet and tell me that you do not have these 2 items in it.

Now if you want to know how to troubleshoot equipment the right way to find the right what’s and why’s and want an Individual TapRooT® Software License (comes with the course), then join us at one of our Equifactor® courses.

Here is the current schedule: http://www.taproot.com/store/3-Day-Courses/

I’ll bring my WD-40 and Duct Tape for the classroom equipment.

 

Equipment Root Cause Tip: Raise your hand if you have never reset a circuit breaker…….

August 7th, 2013 by

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What are the risks of setting a circuit breaker without knowing why it opened?

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I just saw this local news article about a father teaching his daughter about the circuit breaker panel in their house after a ceiling fan stopped working. End result….. House on fire.  Read more here.

 

With eighteen years in aviation and having worked on the  C-141 Aircraft, this incident brought to mind the wrong pump replaced and reseting the circuit breaker during testing explosion. Read more here.

There are additional ways to gain equipment troubleshooting experience without starting a fire. The easiest way is to attend one of our upcoming Equifactor® Course coming up in your local area. See the schedule here: http://www.taproot.com/store/3-Day-Courses/

Consent Decree of Permanent Injunctions appear too frequent in FDA Regulated Industries, Why?

July 16th, 2013 by

Whether in the medical device, pharmaceutical or the food manufacturing industry, a company usually has had many violation corrective action chances before they get a consent decree of permanent injunction. At this point a third party reviews current deviations and often identifies a weak or non-existent root cause analysis program.

 

Now don’t get me wrong, this is often when our TapRooT® Root Cause Process gets recommended as a possible option and we gain a new client. However, I would prefer working with an FDA regulated company to develop effective corrective actions before they get in trouble. Or at least when they get their first FDA Finding.

 

Often FDA findings are found by an external audit.  To remain independent, the auditor turns over the findings through proper protocol and the company involved must provide proof that the causes were found and that the corrective action is effective. So if this protocol is followed, how did we get to a permanent injunction?  Can the repeat findings be purely an Enforcement Needs Improvement Root Cause for policies not followed?

 

I suggest Enforcement needs improvement is not the only problem.  To find out what your company might be missing in your RCA process. Find a course close to you and send one of your key quality or safety problem facilitators.  Here is our upcoming courses link: http://www.taproot.com/store/Courses/

 

To get you thinking about possible gaps in your root cause analysis program, view this presentation given at our 2012 TapRooT® Summit. http://www.taproot.com/content/wp-content/uploads/2012/02/RileyandGorman.pdf

 

Then check out the quality track in the upcoming 2014 Summit in April. http://www.taproot.com/products-services/summit

Dave Gets Animated During the Preventing Fatalities Pre-Summit Class

March 19th, 2013 by

It’s a great class. Here’s pictures of Dave Janney getting his point across when talking about driving safety.

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Pre-Summit Slips, Trips, and Falls Course Exercise

March 19th, 2013 by

Day 2 of the Pre-Summit Courses. Here’s a picture of the people in the Slips, Trips, and Falls Course doing an exercise.

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Pictures from the Public 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Course in Monterrey, Mexico

February 1st, 2013 by

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Need TapRooT® Training in Spanish? We have qualified instructors! Get a quote by CLICKING HERE.

Our Mumbai 5-Day TapRooT® Course is Scheduled for April!

January 14th, 2013 by

Based on client’s request, we have scheduled our ONLY Public India 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training for April 22 – April 26.

For those not familiar with the course, it includes the TapRooT® single user software (unless attendee’s company has a network software license), TapRoot® book, Corrective Action Helper®, Root Cause Dictionary & Laminated Root Cause Tree, Course Workbook.

Course Fee which includes a software individual license for each student is only $2,395 USD. Here is the registration link: Register

Please register 30 days prior to the course if you need a quote first to send to your billing department. Anything within 30 days or less must be paid for during registration.  All course seats must be paid for prior to the course to hold the seat and attend the course.

We look forward to seeing our repeat clients and new clients in our only 5-Day public India course for 2013.

 

5-Day TapRooT® Root Cause Analysis Course in Bratislava, Slovakia – Photos

December 10th, 2012 by

TapRooT® Instructor Harry Thorburn sent these photos our way, of a current 5-Day course in Bratislava, Slovakia. Enjoy!

Would you like to attend a course? Visit our Courses Page to learn more.

Already attended a course, but want to hone your root cause analysis skills? Join us at our 2013 Global TapRooT® Summit!

Click here to learn more about the Summit.

TapRooT® Training Around the World: Europe, Canada, and South America

November 14th, 2012 by

This week, we’ve got courses from three different continents to share! If you’ve already attended a course, but want to sharpen your root cause analysis expertise, we invite you to attend our 2013 Global TapRooT® Summit next March 18-22. Learn more about our Summit here: Global TapRooT® Summit Page

2-Day TapRooT® Incident Investigation and Root Cause Analysis

Bogota, Colombia
December 3-4
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Toronto, Canada
December 3-4
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Aberdeen, Scotland
Dec 3-4, 2012
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Vancouver, Canada
December 10-11
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Sao Paulo, Brazil
December 11-12
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Edmonton, Canada
January 22-23
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Birmingham, UK
Jan 28-29, 2013
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3-Day TapRooT®/ Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis

Bogota, Colombia
December 3-5
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Edmonton, Canada
January 22-24
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5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Calgary, Canada
December 10-14
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Antwerp, Belgium
Jan 21-25, 2013
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Looking for a different location? View our Courses Page for more.

Taught our first TapRooT® Public Course this Fall in 2012

November 3rd, 2012 by

With many industries and natural resources located in Trinidad, System Improvements, Inc. teaches many onsite TapRooT® Root Cause Analysis Courses. In fact, I will be teaching a 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis this November with contract instructor, Mark Olson. I will be scheduling another 5 Day Course in Trinidad this the summer of 2013.

We get so busy sometimes in performing root cause analysis facilitations, courses and just plain business, that it is nice to see a reminder about why we want to make all industries safer. Pictured above is Safraz Ali, a student from the Trinidad Course, whom I had the opportunity to meet with his family.

Family, friends and the community are why we love what we do when we get it right!

TapRooT® Training in South America, Africa, and Midwestern USA

August 23rd, 2012 by

Join us in South America, Africa, or the good old Midwest for some fantastic root cause analysis training:

2-Day TapRooT® Incident Investigation and Root Cause Analysis
Lima, Peru | Sep 24-25
Columbus, OH | Sep 25-26
Sao Paulo, Brazil | Oct 4-5
Philadelphia, PA | Oct 8-9
Bogota, Colombia | Oct 10-11

3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis
Lima, Peru | Sep 24-26
Bogota, Colombia | Oct 10-12

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training
Bogota, Colombia | Oct 22-26
Nairobi, Kenya | Oct 22-26

 

Looking for a different course? Click here to visit our course page.

Fall TapRooT® Training in USA – Davenport & Portland

August 2nd, 2012 by

This week, we simply have two USA courses to highlight:

2-Day TapRooT® Incident Investigation and Root Cause Analysis
Portland | October 3-4
5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training
Davenport | October 1-4

Not the course you’re looking for? Check our Courses page for more information.

TapRooT® Onsite Root Cause Analysis Course Photos – Oman

June 25th, 2012 by

Instructor Harry Thorburn sent these in from the current Onsite TapRooT® course in Oman. Enjoy!

 

 

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