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Summit Attendees Share Favorite Aspects of the 2014 Global TapRooT® Summit

November 28th, 2014 by

Ron Zononi joined us at the 2014 Global TapRooT® Summit in Horseshoe Bay, Texas and shared with us some of his favorite aspects. Tune in to listen to one of the many reasons you should join us in June 2015 in Las Vegas for the upcoming Global TapRooT® Summit.

Don’t have time to listen? Read the dialogue below!

How do you like the Summit so far?

“I think the Summit is one of the better summits that I have attended with the exception of maybe one of the Las Vegas ones, but it’s very good!”

What are some of the best practices that you’ll be taking back with you? 

“One of the best practices that I picked up was doing good risk assessments using risk ranking and I intend to try and employ that in my incident investigations.”

Thanks for coming! We’re glad you’r here!

Interested in more information about the Summit? Click here

Ready to register? Registration will be available on Monday, December 1! 

TapRooT® Summit Attendees Share Favorite Aspects of the Summit

November 21st, 2014 by

Tune in to this week’s Global TapRooT® Summit’s testimonial. Listen to how attendee, Mujeeb Rahman, plans to use the knowledge he took away from the Summit back at his workplace.

Don’t have time to watch the video? Read the dialogue below.

Mujeeb, what do you like about our Summit this year?

“It was wonderful. Just to experience different individuals, the sharing of new techniques, it was really helpful. I, myself, attended the Pre Summit breakout course and it was really really helpful. Especially some of the techniques that I wish I had before. Had I known about it, I could have saved so much time, costs, on time delivery that I can use, actually, in the quality of the supply chain side would bring a lot of benefit to my company.”

Great, well we’re so glad you came this year and we look forward to seeing you next year.

Want more information regarding the 2015 TapRooT® Summit? Click Here

Ready to register for the 2015 TapRooT® Summit? Registration opens December 1, 2014!

TapRooT® Around the World: London, England

November 13th, 2014 by


Join the TapRooT® team on December 8, 2014 for a 5-Day Advance Root Cause Analysis Team Leader Training public course in London, England!

London has grown to the top of the list in leading global cities with strengths in education, entertainment, finance, healthcare, professional services, research and development, and, of course, tourism. After reviewing their international arrivals last year, London is also the world’s most visited city. There is no doubt that their historical heritage is what so many tourists long to see and experience.


The Five Fields: Interested in trying new fresh gourmet flavors? The Five Fields has a multitude of options.

The Andover Arms: A local pub with a fun atmosphere and delicious London favorites.

The Art of Pizza:  If you love pizza, this is a must try! The Art of Pizza home-makes all dough and sauce to create the best pizza around.


Houses of Parliament Tour:  Visit, in person, the UK Parliament buildings you’ve only seen in movies and textbooks.

The National Gallery:  Appreciate the Arts with exhibits containing pieces by Rembrandt and Monet.

Hippodrome Casino: Enjoy a night out on the town at London’s Casino of the year.


To register: click here

For more information regarding our many international public courses: click here.

For information regarding our upcoming Global TapRooT® Summit: click here.


TapRooT® Around the World: Cape Town, South Africa

October 30th, 2014 by



Among the many reasons to visit Cape Town, South Africa, a TapRooT® Course is one of the best. Join us on December 4, 2014 for a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Public Course and gain the knowledge and ability to help improve your business. According to the New York Times this past year, Cape Town is the best place in the world to visit. The world famous harbour and natural setting in the Cape floral kingdom bring tourists from all over the world to admire its beauty. You’ll fall in love with this city.


The Test Kitchen: Looking for something a little different? The Test Kitchen offers a warm atmosphere with genuine flavours prepared by their world-famous chef.

Miller’s Thumb:  This fun, colorful restaurant is sure to show you a good time and feed you delicious, fresh fish.

Myoga: Relaxation can be a key factor when choosing where to eat dinner. Myoga strives to entertain you with their open kitchen and earthy ambience to bring complete relaxation with your meal.


Table Mountain National Park: Cape Town being on the beautiful harbour, opens up their incredible natural attraction to the public for a fun, unique experience.

The Old Biscuit Mill: Located in the heart of Woodstock, The Old Biscuit Mill brings in local artists to show their passions to the public in an intriguing environment.

Two Oceans Aquarium: Bringing the family with you the Cape Town? Spend the day at Two Oceans Aquarium for an exciting, interactive, educational day.

Click here to register.


2014 Global TapRooT® Summit Attendees Share Favorite Aspects from the Summit

October 3rd, 2014 by

Jeff Caudill from Marathon Oil Company attended our 2014 Global TapRooT® Summitt in Horseshoe Bay, Texas this past April. Watch his video below to learn what his favorite aspects of the Summit were and how he plans to improve his company through implementing TapRooT®.

How have you liked the Summit?

“Very good, very imformative, really had a good time.”

What was your favorite session?

“I had a number of favorite sessions. Most sessions I went to I would sit and listen and take some nuggets from it and I would sit there and think, ‘Well how could I use this when I get back?’ So, I was doing a continuous improvement while I was in the class. So, I didn’t really need to do a wrap up at the end because I’ve already made a lot of notes. There are a number of different safety initiatives and a couple different ways that I am going to start implementing, like trending a little bit more effectively, looking at more leading indicators for tracking our successes and try to promote some cultural change ideas for the company on the way we do some of our measuring and metrics.”

Did you attend the reception and enjoy it?

“Yes, Carl Dixon was great. I got to talk to him. He had a great, amazing story to tell and I hope he continues to do that and is very successful. Getting around to talk to people you haven’t seen because this was my first summit, but I have a number of colleagues that I work with that were here as well as some other folks from other industries that I have known prior to coming. The most exciting thing about being here was that I met Rocky Bleier in the hallway and I’m a lifelong Pittsburgh Steelers fan so we had a short conversation but I tried not to bother him too much. But I really appreciate you guys bringing him here. “


For more information regarding our upcoming Global TapRooT® Summit June 1-5 in Las Vegas, NV, Click Here.

2014 Global TapRooT® Summit Attendees Share Favorite Aspects of The Summit

September 29th, 2014 by

A group from Strad Energy share their favorite aspects of the 2014 Global TapRooT® Summit. Watch their video below to learn how they are planning to implement best practices they learned at the Summit into their workplaces and how they plan to share corrective actions among each other as they move back to their respective branches of Strad Energy all across northern United States and Canada:

If you’re having trouble hearing the video, here is some dialogue:

How did you all like the Summit?

“The summit was a great opportunity for the team to build on their skills, remind us of some of the skills we forgot, provide an opportunity for all of us to get on the same page and move the TapRooT® program events forward.”

What were some of your favorite sessions?

“One of the sessions that I attended was with a really good speaker. He brought a lot of information, not just about how we do our job, but how we do our jobs more effectively and how we take that home to our families and how to better each one of us as a whole. It was very good.”

What was one of your favorite best practices that youre going to bring back to work with you?

“We, as a team, are going to share all of our TapRooT® Investigations with each other. We’re all from different regions all over Canada, Pennyslvania and North Dakota. By getting incidents, sharing it across the board, we’re going to be able to bounce ideas off of each other and find out, well “I’ve had this happen before and this is what we did” and our corrective actions are going to get a lot better because of it.”

Tell me a little bit about the reception.

“The reception was great. It was a great opportunity to get out, network, meet other companies, hang out with each other, watch some good music and really just relax at the end of the day. It was nice.”

Tell me a little bit more about this week’s team building exercise.

“This was a great opportunity since our team is spread across many different regions. It’s the first opportunity we’ve had to get the full team together. We had some exercises with some questionairres assigned and some fun assignments were assigned to group members throughout the week. It really brought us closer as a team. We had the opportunity to share some laughs and attend a lot of good sessions.”


Want to learn more about our 2015 TapRooT® Summit in Las Vegas? Click Here

What does a bad day look like?

September 4th, 2014 by

Here are some pictures sent to me by Jim Whiting, one of our Australian TapRooT® Instructors…
















5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Dallas, TX

August 19th, 2013 by

Jonathan Ellgass and I are teaching the 5 day course here in Dallas this week. Here are some pictures of the day one activities:






Why not join us for the next course? You can see the schedule and register HERE

5-Day TapRooT® Root Cause Analysis Course: A New Orleans Birthday!

April 29th, 2013 by

From Chris Vallee:

Another Great 5-Day TapRooT® Course in New Orleans

Great Students, Great Hotel Staff and a Great Co-Worker, Dennis Osmer, to teach with…. what else could you ask for on my birthday!



Weekly Wisdom for Root Cause Analysis

November 13th, 2012 by

“Do not look where you fell, but where you slipped.” ~ African Proverb

2-Day TapRooT® Incident Investigation and Root Cause Analysis in San Antonio

August 8th, 2012 by

Bob Koonce and I are in San Antonio this week teaching our two day course.  Here are some pictures of Bob teaching and the students working on their group exercises:

If you missed us on this one, join us for another course soon.  This course filled up several weeks in advance so we apologize for not being able to accommodate everyone.  Many of our courses this summer have filled up very early, so if you plan to attend a course, you should register as soon as possible.  You can see the course schedule HERE.


TapRooT® in Trinidad: One week, Two Companies

May 15th, 2012 by

Learning how to perform an Audit... it is not just about compliance!

Covering Step 2 of the 7-Step TapRooT® Process

Often when teaching Onsite TapRooT® Root Cause Analysis Courses, we get to teach two different companies in back to back courses. Doing this actually saves our clients on instructor airplane travel costs. Last week in Trinidad, I had the opportunity to work with IPSL (pictured above) and Tucker Energy (pictured below).

Learning about the SnapCharT®

Working on the Root Cause Analysis

Working on final excercise

Working on Root Cause Analysis

Just some of the Testimonials after the final exercise:

“Very engaging, eye opening! Be neutral!”   (bias kills an investigation every time the students learn)

“Today’s session was detailed and gave a clear idea on how to investigate an incident totally and fair.”

“The course highlighted that we used the wrong approach for incident investigations in the past.”  (They found conflicting evidence that had not been verified yet)

“Very good hands on approach; assistance from the facilitators (instructors) was very helpful throughout the course.”




Weekly Wisdom for Quality

February 21st, 2012 by

It is easier to do a job right than to explain why you didn’t. ~ Martin Van Buren

Great Human Factors: When a Hand Control is Called a "Suicide Shifter"

February 16th, 2012 by


I am a sucker for a 1948 Indian Chief motorcycle.  So I  thought … what a great opportunity to talk about Human Factors Design and show off a little nostalgia. The topic of today is the Suicide Shifter.

The Suicide Shifter is located on the left side of the fuel tank and was used to shift gears while riding. Called a Suicide Shifter because you had to take your left hand off the handle bar grip to shift it.

So the question for you today is how many equipment control designs used today at your work area are not placed in the safest area to use while operating?

Great Human Factors: The New Windows 8

February 9th, 2012 by

In the human factors world there is an acronym, HCI. This stands for Human Computer Interaction. A subset of the human factors field, HCI is where computer software programers meet the computer user’s needs by design BEFORE they sell it. So…… have you seen the marketing and pre-beta download for Windows 8?

  • Will the new version frustrate new or experienced window users? or both?
  • Will Microsoft help experienced users transition?
  • How will Microsoft help experience users transition (if they do) to the new version?
  • Will software developers who have software used on Microsoft help transition their existing customers?

Windows 8 Developer Preview is available for you to try now:

Great Human Factors: Can Intuitive Tool Design Override Previous Training?

February 2nd, 2012 by

Watch the chimpanzee vs. human child in a learning experiment.

Here is the video link:

We are all trained, or learn, by trial and error on how to use equipment or how to use it “properly”. What happens when you get a better “understanding” of how the equipment works? Here are some of the choices that we could make:

1. Ignore the previous training and just get the prize (work done faster, like the chimpanzee)

2. Continue the rules that you learned or were trained to do (at least in front of the bosses like the children).

3. Stop and ask what’s up?

4. Stop using the tool all together and do not tell anyone.

Often the previous training and experience overrides the new operation steps needed … ever been totally frustrated every time someone changes your computer’s Microsoft Windows version? And no, training by itself does not override experience, practice and repetition does!

I had a discussion not too long ago that OSHA forklift training requirements were met when people were retrained after changing forklifts. Unfortunately, the controls worked exactly opposite on the new forklift and the quick review did nothing to override the past knowledge and muscle motor memory.

Just something to think about when you think “Great Human Factors.”

TapRooT® Holiday Tip: Deck the Halls… Safely (Part 2)

December 12th, 2011 by

Last week we shared some quick tips and staggering stats on Fall Safety and Electrical Safety during the holiday season. Here are a few tips from The Electrical Safety Foundation International to keep you and your children safe when displaying your decorations.

Fire Safety

  1. Make sure your Christmas tree is fresh, and keep it hydrated by refilling the stand. It will pose less of a fire hazard this way.
  2. With artificial trees, look for a fire resistant one.
  3. Don’t use electrical ornaments or lights on trees with metallic leaves or tinsel in them.
  4. Place your tree at least 3 feet away form heat sources, including fireplaces, radiators, and heaters.
  5. 45% of home décor fires start with candles.
  6. An average of 260 homes fires begin with Christmas trees each year, resulting in 12 deaths, 24 injuries, and $16.4 million in damage.

Check out this Fire safety video comparing the flammability of a poorly watered tree and properly watered tree: Click Here

Child Safety

  1. Keep children supervised around candles and electrical lights.
  2. Never allow them to use garlands, tree lights, and cords as playthings – they pose a strangulation hazard.
  3. All small, fragile ornaments and decorations should be placed out of children’s reach, as children may break them and get hurt, or simply put them in their mouth.
  4. Cover all unused outlet with electrical tape or plastic covers.

Happy Holidays and stay safe, from all of us at TapRooT®!

Photo 1 2

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November 23rd, 2011 by

Nullam magna turpis, condimentum id venenatis et, semper ullamcorper neque? Nulla id est ut nisi tincidunt pulvinar sit amet in magna. Nunc et augue nulla, sed ultrices ligula! Nullam non dolor diam. Integer pretium sagittis leo nec cursus. Donec ullamcorper, leo mollis consectetur rutrum, urna diam ultrices odio, eget congue ipsum leo id est? Proin et elit velit, eu luctus augue. Sed eu mollis nibh. Aenean in pellentesque erat. Sed id est odio, id bibendum mi. Sed at posuere mauris. Donec a metus massa. Nullam ut felis ipsum. Donec facilisis ipsum vel nunc cursus vulputate! Phasellus vel nunc enim, a faucibus dui. Sed sit amet mattis purus.

Nulla facilisi. Nam interdum nulla ut nibh mattis pharetra. Phasellus at lectus vel lectus gravida tempor? Donec augue nibh, tincidunt id auctor eu, porta vel odio? Duis bibendum, ipsum vitae tempor vestibulum, neque sem pulvinar nibh, sed porta ante nunc sed sapien. Integer condimentum pellentesque nibh sit amet lacinia. Integer vehicula elementum lacus a fringilla! Nunc mollis quam sit amet nulla congue fermentum. Praesent ut tortor non libero iaculis posuere non a sapien. Pellentesque eget nulla lorem, eget volutpat ipsum. Proin convallis, leo eu semper viverra, odio ipsum posuere odio, vitae condimentum turpis sem convallis lorem. Aliquam posuere tellus id orci pellentesque id tempor sem eleifend? Quisque rhoncus justo ipsum.

Phasellus mollis ultricies vehicula. Nunc vel augue nulla. Vivamus tortor est, bibendum nec congue id, lacinia eget ante. Mauris quis mollis ligula. Curabitur interdum eleifend libero, non vulputate purus vulputate eu. Aenean est leo; bibendum id consectetur ut, pellentesque ut arcu. Aliquam enim risus, aliquet quis volutpat vitae, auctor at risus. Curabitur et eros justo. Ut fringilla vehicula ligula et fermentum. In hac habitasse platea dictumst. Nulla nisl enim, aliquet at pretium elementum, bibendum et libero. Etiam vel semper tortor. Proin sodales blandit ipsum, et consectetur elit lobortis at. Sed diam mi, consequat non commodo sit amet; semper nec leo. Vestibulum nec nisi eget neque sodales fermentum sed sed erat. Nulla risus sapien, gravida eget posuere eu, accumsan nec orci.

5-Day TapRooT® Advanced Root Cause Analysis Course – Onsite in Milan

November 14th, 2011 by

Thanks to all who made this course a success!

Good luck in your investigations.

2-Day TapRooT® Root Cause Analysis Course in Stavanger, Norway

October 20th, 2011 by

Here are a few photos sent in by TapRooT® instructor, Harry Thorburn.  Looks like a great root cause analysis course — attendees working hard!

Orlando 5-Day TapRooT® Root Cause Analysis Course Class Pictures

August 5th, 2011 by





After an intensive but fun two days of work invested already in the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training (as seen in the photos above), the students needed a duck break at the Peabody Hotel in Orlando.


TapRooT® On-Site Course Photos – Rio Tinto Lynemouth, England

July 29th, 2011 by

TapRooT® Instructor Harry Thorburn sent us these photos from our most recent on-site course in Lynemouth, England. Enjoy!

TapRooT® Advanced Root Cause Analysis Course Photos: Phalaborwa, South Africa

April 15th, 2011 by

Expert TapRooT® instructor Sanjay Gandhi provided these photos from our most recent TapRooT® 5-Day Incident Investigation and Root Cause Analysis course in Phalaborwa, South Africa.

Have you ever seen such a colorful venue?

If you enjoyed these photos and want to learn more about our TapRooT® courses around the world, visit us at our 5-Day TapRooT® Course Info page.

We look forward to working with you.

Attend our 5-Day TapRooT® Course in Nairobi!

February 15th, 2011 by

5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

March 14-18, 2011

Learn all the TapRooT® tools and advanced skills that a Team Leader needs to collect information, analyze root causes, and develop effective fixes that will help your company improve performance.  Find Out More.

Register Now!


Nairobi, the capital of Kenya, was founded as a swampy supply depot for the Uganda Railway.  Far from these humble roots, it blossomed into a political and financial hub of Eastern Africa. Buzzing with residents of African, English, and Middle Eastern descent, Nairobi is home to over 3 million people.

The Maasai name Ewaso Nyirobi, meaning ‘cool waters,’ inspired the city’s name.  Nairobi boasts a comfortable climate, with temperatures ranging from 10-25°C.  Look out from Nairobi on a clear day and you’ll see Mount Kenya and Mount Kilamanjaro rising royally in the distance.


Uhuru Gardens – Rest here with a picnic lunch or explore its historic significance: Uhuru Park houses a monument honoring Jomo Kenyatta, the first Kenyan president.

Nairobi National Museum – Travel 10 minutes away from Nairobi’s city center and learn about Kenya’s nature, culture, and history.  This recently renovated museum will reveal to you the beauty and richness of Kenya!

Nairobi Safari Walk – Experience Kenya’s native wildlife.  Don’t know much about the area? A tour guide will happily lead you along to see animals like the bongo, white rhino, albino zebra, wild cats, antelopes, and various primates.

Nairobi City Market – No trip to Nairobi is complete unless you come home laden with beautifully handcrafted Maasai masks, jewelry, or textiles!  Snag your souvenirs and enjoy the buzz of the city market.

Yaya Centre – Treat yourself to Yaya’s high-end shopping mall and delectable dining options.


Bamboo – Perfect for casual or formal dining, enjoy this elegantly decorated Pan-Asian restaurant specializing in sushi, salad, and soup.

Le Rustique – Come eat on the breezy patio, or dine indoors.  This stylish Mediterranean restaurant creates a new menu each week, making each meal with fresh ingredients and ambiance.  Inside, local artists contribute to a rotating display of artwork, so “no two meals at Le Rustique are the same.”  -Le Rustique

Nairobi Java House – Sit down and relax with friends after the TapRooT® course, or grab your much-needed morning cup o’ joe.  Kenya produces delicious coffees and teas, and Nairobi Java House serves them with style.

Carnivore –  At ‘Africa’s Greatest Eating Experience’, “meat is roasted over charcoal and carved at your table. Delicious side dishes and an exceptional array of sauces complement this fixed price feast that also includes soup, a selection of desserts, and Kenyan coffee. Set in attractive tropical gardens, the service and the décor are outstanding.”

“The pulsating rhythms of Africa combine to ensure an exciting ambiance.”  -The Tamarind Group

Travel to Nairobi!  Experience its refreshing natural beauty and vivacious cultural buzz, all while attending our 5-Day TapRooT® Team Leader Training!

Register Now!

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