Category: Uncategorized

Bias and Blame in Healthcare’s Culture Has To Change

July 10th, 2018 by


Taking the blame out of root cause analysis is critical.  See this article for more information on a physician in the UK who was charged with manslaughter when the system failed her and her patient. Click here.  The physician wasn’t at fault.  She didn’t intentionally make an error.  The system and processes need analyzed and improved so mistakes aren’t made again.  It actually does harm to put a physician in jail because of  process or system errors.  It takes the focus off of the real problems.  It diverts time and resources from where they are truly needed.  It incentives physicians to cover up errors which could be analyzed for lessons learned resulting in better outcomes.  Physician burn out and suicide rates are at an all time high because of the pressure physicians are under. Click here for more info.  They are held accountable and blamed for bad outcomes when something goes wrong.  The responsibility and burden on physicians must be tremendous.  Until Healthcare catches up to other industries that do train their teams on how to conduct unbiased root cause analysis as part of their continuous quality improvement process, the culture will be hard pressed to change.


To find more information on TapRooT’s® comprehensive quality improvement process, please contact me at

Winners and Losers in Healthcare’s Shift to Value-Based Payments

July 9th, 2018 by


Image result for scale budget

The 2010 Affordable Care Act (ACA) was established to shift payment away from the volume of services provided toward the quality of those services. The ACA directed the Department of Health and Human Services to create a budget neutral payment model. CMS (Centers for Medicare & Medicaid Services) published an ACA fact sheet in 2015 that can be found here.

What does budget neutral mean in this case? A very smart healthcare executive explained it to me.  She said that budget neutral means you will have losers and you will have winners. The Department of Heath and Human Services had to put a payment model in place that takes money away from the losers and gives it to the winners so Medicare doesn’t see an increase in costs but still incentivizes providers to focus on quality. If you don’t have positive outcomes, money will be taken away and given to the providers that do show positive outcomes (the winners). So the difference between winners and losers is the quality of their outcomes. TapRooT® should be the quality improvement process healthcare organizations use to ensure they are on the winning side by improving quality and safety which also protects their revenue and margins. To find out more how your organization can improve your outcomes and protect your reimbursement, please contact me at

Testimonial Tuesday

June 19th, 2018 by

We take your course evaluations seriously. Without them, we couldn’t continue to improve and grow as a company. So, thank you for your valuable feedback!

Are you interested in signing up for a course? Read what our clients have to say about our 2-Day and 5-Day TapRooT® Training Course.

Client Testimonials:

  • “Great exercises, that went through step by step of a real live incident to complete a TapRooT® investigation.” – Neil
  • “It eliminates misconceptions and assumptions that creep into the investigation.” – Michael
  • “Investigations will be do to a competent standard using TapRooT®.” – John
  • “Good easy way to get down to the real issues for any incident.” – Michael
  • “Strengthened my ability to analyze a complex investigation.” – Thaddeus

TapRooT® is a world-class software system designed to help investigators solve every day hurtles. TapRooT® take the investigator beyond his or her knowledge to choose root causes that are “outside the box” of common root causes such as writing poor procedures or inadequate training.

Looking for a course near you? Find a course location and reserve your seat today by clicking on the links below.

2-Day TapRooT® Root Cause Analysis Training
5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Sustainable Performance Forum (SPF) EMEA 2018: Paris, France

May 29th, 2018 by

Are you attending the 2018 SPF EMEA 2018 in Paris, France on June 6 – 7? If so, stop by our booth and say, “Bonjour” to Ken Reed & Dan Verlinde (pictured left to right). They will be answering any questions you have about TapRooT® and what it can do for you.

The first 500 visitors will receive a special prize, so don’t miss out on your free gift! Stop by early to increase your chances in receiving a prize.

Ken Reed will also be presenting at the conference on June 6th at 2:30 PM (CEST).

Hope to see you there!

Caption Contest Winner!

May 14th, 2018 by

The April Caption Contest is over, and the votes have been tallied! But, before I announce the winner, I want to thank everyone for their submissions and participation. The Caption Contest always makes me laugh, and I enjoy reading your comments as they come in.

And, now, without further ado, the winner of the March Caption Contest is….Drrrrrrrrrrrrrrrrrum-roll!

Holly Patey with “Stairway to Heaven.”


We also have several honorable mentions.

“Still looking for your cat.” – Tom S.

“Going to hang safety banner.” – Mark Sullivan

“Beam me up Scotty!!!!” – Claude

Again, thank you for playing along. Don’t forget, just because you won a past Caption Contest doesn’t mean you can’t enter to win again. The more captions you come up with, the greater your chances of winning!

Keep an eye out for a new Caption Contest coming next week.

Lunch & Learn: Meet TapRooT® at noon EST today on Facebook Live!

April 25th, 2018 by

Tune into TapRooT®’s Facebook Live today. You’ll join TapRooT® professionals as we explore a contemporary, workplace-relevant topic. We look forward to being with you on Wednesdays!

Here’s how to connect with us for today’s Facebook Live:


When? Today, Wednesday, April 25

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

If you missed last week’s Facebook Live session with TapRooT® co-founder Mark Paradies and Barb Carr, editorial director at TapRooT®, as they discussed methodologies for root cause analysis in incident investigation, you can catch up on the discussion via the Vimeo below. You may want to peruse Mark’s article, Scientific Method and Root Cause Analysis, to supplement this significant learning experience. Feel free to comment or ask questions on our Facebook page.

The Scientific Method In Relation To Root Cause Analysis from TapRooT® Root Cause Analysis on Vimeo

NOTE: Remember to save the date for the 2019 Global TapRooT® Summit: March 11-15, in the Houston, TX area (La Torretta Lake Resort)!

Testimonial Tuesday

April 17th, 2018 by

Are you interested in attending one of our TapRooT® courses? Here are some recent comments we received from our clients that have attended a 5-Day or 2-Day TapRooT® Training course.

5-Day TapRooT® Advance Team Leader Training Comments:

  • “It was very useful for me. It was the #1 course among the classes that I have attended, EVER.” – Chang
  • “Excellent course. Highly recommend for any HSE & QA personnel who are involved in Investigations & Audits.” – Sheeth
  • “This is the BEST investigation tool I have come across in my 9 yr. career.” – Usman

2-Day TapRooT® Root Cause Analysis Training Comments:

  • “Excellent for integrating and reinforcing concepts with real events of their own.” – Irma
  • “Became more effective in defining corrective and preventing actions.” – Veronica
  • “Will be a big help in reducing reoccurring incidents by finding the root cause on any incident.” – Todd


We take your course evaluations seriously. Without them, we couldn’t continue to improve and grow as a company. So, thank you for your valuable feedback!

Looking for a course near you? Find a course location by clicking on the links below.

2-Day Essentials TapRooT® Training
5-Day Advanced Root Cause Analysis TapRooT® Training

Caption Contest!

April 16th, 2018 by

Come one, come all!! The new Caption Contest is up and ready. To enter to win all you have to do is follow the instructions below. Contest ends on May 7th and the winner will be announced May 14th. Good luck!!

How would you caption the above photo? Put on your creative hat and read the contest instructions below. Enter as many times as you want, and if you’ve won our contest before, you are still eligible to enter this one! You can’t help it if you are hilarious!

Contest Instructions:
1. Create your caption to the photo above in five words or lessAll captions with more than five words will be disqualified.
2. Type your caption in the comments section of this post by May 7, 2018.
3. If you haven’t already, subscribe to the Tuesday TapRooT® Friends & Experts e-newsletter. You must be a subscriber to win!

Have fun!

Caption Contest Winner!

April 9th, 2018 by

The March Caption Contest is over, and the votes have been tallied! But, before I announce the winner, I want to thank everyone for their submissions and participation. The Caption Contest always makes me laugh, and I enjoy reading your comments as they come in.

And, now, without further ado, the winner of the March Caption Contest is….Drrrrrrrrrrrrrrrrrum-roll!

Richard Gerow with “Putting the ‘man’ in manhole.”


We also have several honorable mentions this time.

“Like breeches over troubled water.” – Steve K

“Dude! You stole my pants?” – Tom S

“Safety stinks in this company.” – Dodge

“Get out…. my turn!!!” – Claude

Again, thank you for playing along. Don’t forget, just because you won a past Caption Contest doesn’t mean you can’t enter to win again. The more captions you come up with, the greater your chances of winning!

Keep an eye out for a new Caption Contest coming next week.

TapRooT® on Worldwide Business with Kathy Ireland®

March 6th, 2018 by

Mark’s segment on Worldwide Business with Kathy Ireland® will be airing Sunday, March 11, 2018, on Bloomberg International at 7:00 am, GMT.

Mark your calendars, set an alarm, and set your DVR to record. You won’t want to miss out!

Below, tell us your success story about using TapRooT®.

Everyday I Play Like A Champion!

February 28th, 2018 by

Did you enjoy Boaz’s speech? If so, here is his slide to keep you motivated.


Social Media Contest Update!

February 23rd, 2018 by

We have decided to add Instagram to the #taprootsummit contest. This gives you even more of an opportunity to win!

The same rules still apply:
1. You must have a Twitter or Instagram account (or both)
2. Follow either our Twitter or Instagram page (we encourage you to follow both)

3. Use the hashtag #taprootsummit when you post

The more you post on Instagram and Twitter, the greater your chances of winning.



You might be asking what should I post? Here are some suggestions:

Pictures of:

  • You and your friends at the Summit
  • Summit activities
  • 30th Anniversary Party
  • Keynote Speakers
  • Breakfast/Lunch Buffet

Or you can send us status updates about:

  • Your travels to the 2018 Global TapRooT® Summit
  • What you’ve learned/favorite Breakout Session
  • Fun and exciting things you’ve done around Knoxville, TN

Or simply just tell us about your experience at the 2018 Global TapRooT® Summit.

The more you tweet using the the hashtag #taprootsummit, the greater your chances of winning!

We will announce the winner Thursday, March, 1, just before Keynote Speaker Vincent Phipps. You must be PRESENT to win.

We will also have a live Twitter/Instagram feed projected in the Cumberland Concourse. Join in the fun and win a cool prize!

Twitter Contest

February 20th, 2018 by

This year at the 2018 Global TapRooT® Summit we will be hosting a Twitter contest. To enter to win you will need to have a twitter account, follow our Twitter page (@TapRooT_RCA), and use the hashtag #taprootsummit.

You might be asking what should I post!? Well here are some suggestions.

Pictures of:

  • You and your friends at the Summit
  • Summit activities
  • 30th Anniversary Party
  • Keynote Speakers
  • Breakfast/Lunch Buffet

Or you can send us status updates about:

  • Your travels to the 2018 Global TapRooT® Summit
  • What you’ve learned/favorite Breakout Session
  • Fun and exciting things you’ve done around Knoxville, TN

Or simply just tell us about your experience at the 2018 Global TapRooT® Summit.

The more you tweet using the the hashtag #taprootsummit the greater your chances of winning!

We will announce the winner Thursday March, 1 before the Keynote Speaker Vincent Phipps. You must be PRESENT to win.

Emmett – Newest Addition to the TapRooT® Family

February 1st, 2018 by

Proud father Garrett Boyd sent us this photo of his newborn son, Emmett…


Send Garrett congratulations by leaving comments here…


New Name Gives Nod to 1982 Knoxville World’s Fair

January 31st, 2018 by

Visitors and Knoxvillians will enter an updated building and a new phase in the life of the formerly named Knoxville Convention and Exhibition Center, now known as the World’s Fair Exhibition Hall. The area underneath the downtown Holiday Inn is undergoing a 2.1 million renovation, to include a new roof and remodeled restrooms. The rename and remodel of the hall will be celebrated with a new logo displaying the 1982 World’s Fair flame and international flags in Rubik’s Cube fashion.

The 2018 Global TapRooT® Summit will be hosted in Knoxville Convention Center, February 26 – March 2. Register now to change the way you do business and solve problems.

Who’s Coming to the 2018 Global TapRooT® Summit in Knoxville, TN?

January 18th, 2018 by


It’s still to early to make a final attendance list but I thought people might be interested in a list of the companies who have signed people up early to attend the 2018 Global TaoRooT® Summit.

American Water
Champion Technologies
Energy Systems Group
First Energy
Flint Hills Resources
IAP Worldwide
Lotte Chemical
Marathon Petroleum
Matrix North American Construction
Nalco Chemicals
Nine Energy Services
North Star Generation
Parker Drilling
Patten Energy
PNM Resources
Prairie State Generating
Saudi Aramco
SBM Offshore
TD Williamson
Terango Gold
United Tehnologies
Vancouver Airport Authority

That’s a sample (not a complete list). The list grows every day.

If you are waiting to sign up, STOP waiting. CLICK on this LINK and register NOW!

What do people who have attended the Global TapRooT® Summit in the past have to say about it? here are just a few people sharing their experience…

5 Reasons Why You Should Attend the Pre-Summit Course: Getting the Most from Your TapRooT® VI Software

December 19th, 2017 by


  1. Learn to create your own Custom Tab and Custom Fields. Creating custom tabs and fields is a very powerful feature in the software and this course will go into great detail on how to customize these for your business needs.
  2. Learn to create your own Custom Reports and Report Templates. The TapRooT® VI software does not assume to know exactly what reports you want to see and share with your team members. This course will teach you how to build reports that contain specifically what you want and how to create and share the same templates with other users.
  3. Learn to use the redesigned Optional Techniques. Do you know that the software contains tools and techniques that can help you build better SnapCharT®s and more thoroughly investigate your incidents? This course will show you how to use Safeguard Analysis, Change Analysis, Equifactor® and CHAP.
  4. Learn the Administrative functions available to give your users more options. This course will go into great detail on the new administrative features including Notifications, Maintenance Mode and Custom Equifactor®.
  5. Learn how to use the Trending features to understand where opportunities exist in your business. The new dashboard is customizable and offers hundreds of options to look at root cause, location and classification trends. You will also learn to export custom data to create additional custom reports.

Come join us February 26th and 27th before the Global TapRooT® Summit to get the most from your TapRooT® VI Software!

CLICK HERE to register today.

Hack of safety system causes plant shutdown …

December 18th, 2017 by

Jim Whiting (TapRooT® Instructor) sent me this link to a plant shutdown caused by a hack of a safety system computer code.

There isn’t a lot of specifics in the article but it does make one wonder about the applicable corrective actions and how they should be applied across the whole industry.

Software Track at the 2018 Global TapRooT® Summit

December 7th, 2017 by


We’re getting closer to the 2018 Summit in our hometown of Knoxville, TN on February 28th -March 2nd (Pre-summit courses February 26th-27th)!

Here’s what you can look forward to in our Software Track sessions:

The TapRooT® Software Sandbox – Dan Verlinde and Angie Comer

In this session, you will have access to the latest TapRooT® VI Software and have an opportunity to navigate throughout the application. You can ask questions and learn tips and tricks from the designer of the software himself!

Instructor Software Updates – Dan Verlinde and Ken Reed

This session is intended for certified TapRooT® Instructors and will provide important updates and information on the software.

What’s New in TapRooT® Software – Dan Verlinde

Learn what’s new in the TapRooT® Software and get a sneak peek at what’s coming soon in 2018!

Building Your Software Incident Report – Dan Verlinde

In this session, you will learn how to create customized reports and templates in the software that you can easily use to effectively share your incident, investigation and audit findings with others.

Software Advisory Board – Dan Verlinde (and Software Advisory Board Members)

A discussion on current software topics will be held in this session with members of the Software Advisory Board.

What is a Trend and How Can You Find Trends in the TapRooT® Data – Chris Vallee

You have invested in TapRooT® and have root cause data, but do you know what the data tells you? Do you know if what you are measuring has changed for the good or the bad? Do you know how to access your trend-able data in your VI Software? Learn what to look for, what needs to be acted on and how to access the data on VI Software.

Best Practices for Sharing Lessons Learned – Pat Fortune

Learn best practices for sharing lessons learned from an experienced TapRooT® Investigator.

Performance Improvement Gap Analysis – TapRooT® Instructor Team

Meet with other TapRooT® users from world leading companies and discuss lessons learned, best practices and favorite takeaways that you can apply to your business and share with team members once you leave the summit.

And of course, all tracks attend the inspiring KEYNOTE SPEAKER sessions.

Also, don’t miss a chance to learn even MORE about the software in our Pre-Summit, Getting the Most from Your TapRooT® VI Software course.

We can’t wait to see you there! To register for the Summit, click HERE.

TapRooT® 2 Day in the Music City

November 29th, 2017 by

We are having a wonderful 2 Day course in the museum of the 21c Hotel in Nashville. One of the art installations (pictured below) pokes fun at a BAD safeguard. Our students will be able to write a Corrective Action for this by the end of the day!

What’s Wrong with this Data?

March 20th, 2017 by

Below are sentinel event types from 2014 – 2016 as reported to the Joint Commission (taken from the 1/13/2017 report at

Summary Event Data

Reviewing this data, one might ask …

What can we learn?

I’m not trying to be critical of the Joint Commissions efforts to collect and report sentinel event data. In fact, it is refreshing to see that some hospitals are willing to admit that there is room for improvement. Plus, the Joint Commission is pushing for greater reporting and improved root cause analysis. But, here are some questions to consider…

  • Does a tic up or down in a particular category mean something?
  • Why are suicides so high and infections so low?
  • Why is there no category for misdiagnosis while being treated?

Perhaps the biggest question one might ask is why are there only 824 sentinel events in the database when estimates put the number of sentinel events in the USA at over 100,000 per year.

Of course, not all hospitals are part of the Joint Commission review process but a large fraction are.

If we are conservative and estimate that there should be 50,000 sentinel events reported to the Joint Commission each year, we can conclude that only 1.6% of the sentinel events are being reported.

That makes me ask some serious questions.

1. Are the other events being hidden? Ignored? Or investigated and not reported?

Perhaps one of the reasons that the healthcare industry is not improving performance at a faster rate is that they are only learning from a tiny fraction of their operating experience. After all, if you only learned from 1.6% of your experience, how long would it take to improve your performance?

2. If a category like “Unitended Retention of a Foreign Body” stays at over 100 incidents per year, why aren’t we learning to prevent these events? Are the root cause analyses inadequate? Are the corrective actions inadequate or not being implemented? Or is there a failure to share best practices to prevent these incidents across the healthcare industry (each facility must learn by one or more of their own errors). If we don’t have 98% of the data, how can we measure if we are getting better or worse? Since our 50,000 number is a gross approximation, is it possible to learn anything at all from this data?

To me, it seems like the FIRST challenge when improving performance is to develop a good measurement system. Each hospital should have HUNDREDS or at least DOZENS of sentinel events to learn from each year. Thus, the Joint Commission should have TENS or HUNDREDS of THOUSANDS of sentinel events in their database.

If the investigation, root cause analysis, and corrective actions were effective and being shared, there should be great progress in eliminating whole classes of sentinel events and this should be apparent in the Joint Commission data.

This improved performance would be extremely important to the patients that avoided harm and we should see an overall decrease in the cost of medical care as mistakes are reduced.

This isn’t happening.

What can you do to get things started?

1. Push for full reporting of sentinel events AND near-misses at your hospital.

2. Implement advanced root cause analysis to find the real root causes of sentinel events and to develop effective fixes that STOP repeat incidents.

3. Share what your hospital learns about preventing sentinel events across the industry so that others will have the opportunity to improve.

That’s a start. After twelve years of reporting, shouldn’t every hospital get started?

If you are at a healthcare facility that is

  • reporting ALL sentinel events,
  • investigating most of your near-misses,
  • doing good root cause analysis,
  • implementing effective corrective actions that
  • stop repeat sentinel events,

I’d like to hear from you. We are holding a Summit in 2018 and I would like to document your success story.

If you would like to be at a hospital with a success story, but you need to improve your reporting, root cause analysis and corrective actions, contact us for assistance. We would be glad to help.

Simple Root Cause Analysis (Don’t Settle!)

February 23rd, 2017 by


RCA, Root Cause analysis, 5-why, 5-whys
OK, show of hands:

How many companies are using TapRooT® for their “hard,” “high-risk” incident analyses and using something like 5-Whys for the “simple” stuff?  Yep, I thought so.  A lot of companies are doing this for various reasons. I’ll get into that more in a minute.

Now, another poll:

How many of you are performing effective root cause analyses on your “important,” “high-consequence” investigations, and performing nearly useless analyses on the “easy” stuff?  Of course, you know this is really exactly the same question, but you’re not as comfortable raising your hand the second time, are you?

Those of you that follow this blog have already read why using inferior RCA methods don’t work well, but let me recap.  I’m going to talk about 5-Whys specifically, but you can probably insert any of your other, less-robust analysis techniques here:


  • It does not use an expert system.  It relies on the investigator to know what questions to ask.
  • Because of this, it allows for investigator bias.  If you are a training person, you will (amazingly enough) end up with “training” root causes.
  • The process does not rely on human performance expertise.  Again, it relies on the skill of the investigator.  Yes, I know, we’re all EXCELLENT investigators!
  • It does not produce consistent results.  If I give the same investigation to 3 different teams, I always get 3 different sets of answers.
  • There is no assistance in developing effective corrective action.  When 80% of your corrective actions fall into the “Training” “Procedures” and “Discipline” categories, you are not really expecting any new results, are you?

So, knowing this to be true, why are we doing this?  Why are we allowing ourselves to knowingly get poor results?

  • These are low risk problems, anyway.  It doesn’t matter if we get good answers (Why bother, then?)
  • It’s quick.  (Of course, quickly getting poor results just doesn’t seem to be an effective use of your time.)
  • It’s easy (to get poor results).
  • TapRooT® takes too long.  Finally, an answer that, while not true, at least makes sense.

So what you’re really telling me is that if TapRooT® were just easier to use, you would be able to ditch those other less robust methods, and use TapRooT® for the “easy” stuff, too.

Guess what?  We’ve now made TapRooT® even easier to use!  The 7-step TapRooT® process can now be shortened for those “easy” investigations, and still get the excellent results you’re used to getting.

Simple RCA, TapRooT, root cause analysisWe now teach the normal 7-Step method for major incidents, where you need the optional data-collection tools.  However, we are now showing you how to use TapRooT® in low to medium-risk investigations.  You are still using the tools that make TapRooT® a great root cause analysis tool.  However, we show you how to shorten the time it takes to perform these less-complex analyses.

The 2-Day TapRooT® Incident Investigation Course concentrates on these low to medium-risk investigations.  The 5-Day TapRooT® Advanced Team Leader Course teaches both the simple method, but also teaches the full suite of TapRooT® tools.

Don’t settle for poor investigations, knowing the results are not what you need.  Take a look at the new TapRooT® courses and see how to use the system for all of your investigations.  You can register for one of these courses here.

Do Your Folks Know What to Keep After an Accident?

February 22nd, 2017 by


A failure occurs. It could be:

  • a safety related accident
  • an equipment failure
  • a patient safety event (sentinel event)
  • a quality issue
  • a shipping screw up
  • a cost overrun
  • a process safety related near-miss

What people do next can make a world of difference.

First, is the failure (incident or near-miss) reported? Or is it covered up?

If you are reading this you probably think that your company should learn from its mistakes to keep the mistakes from happening again. (Or to keep something even worse from happening – like the picture above.)

But if mistakes and failures are hidden, learning is unlikely.

People must know that it is safe to report a problem and that, once a problem is reported, something will be done to improve the process to make the problem go away.

Punishing the person who reported the problem or punishing someone else involved in the failure IS NOT the kind of action that will promote more reporting of failures.

OK … You have established a culture where the reporting of problems is not punished. You may even have a culture where the reporting of problems is an expected part of how you do business. NOW WHAT?

Do people know how to preserve the evidence of the failure so that an effective root cause analysis can be performed?

You might be surprised that most folks don’t know how to preserve the scene of an accident.

They don’t know that disassembling broken equipment may destroy the evidence of why the equipment broke.

They may not collect the names of everyone involved (including contractors and first responders).

They may “clean things up” to get back to normal housekeeping standards.

They may let vital fluid samples slip away.

They may even collect “souvenirs” to take home.

Reporting the failure really doesn’t help if the evidence of the failure is destroyed before the root cause analysis starts.

What are you doing to train your supervisors to preserve the scene of a failure?

I have two suggestions.

1. Have training for them on evidence collection and interviewing.

We have a TapRooT® Course that can help supervisors secure the scene of an accident and have a much better idea of what they need to do when responding to a failure.

The course can be customized to teach just the information that you think your supervisors need.

The complete 2-Day TapRooT® Effective Interviewing & Evidence Collection Course has essential information that supervisors need to stop evidence destruction and help conduct interviews of those involved. See the course outline at:

Barb Phillips, the course designer, will be happy to talk to you about customizing the course for your supervisors to give them the knowledge and practice that they need to be ready to effectively respond to a failure. To talk to Barb, call 865-548-8990. Or email her by using this LINK.

2. Your equipment folks need training in equipment troubleshooting and failure analysis.

We have another course designed for equipment troubleshooters to help them avoid the destruction of evidence when they respond to an equipment failure. The 2-Day Equifactor® Equipment Troubleshooting and TapRooT® Root Cause Analysis Course will help them develop a troubleshooting plan that will preserve the evidence they need to troubleshoot the problem and find the problem’s root causes.

Again, the Equifactor® Course can be customized to meet the needs of your troubleshooters. Call Ken Reed, the course creator, at 865-539-2139 to discuss ways to make your training targeted to your workforce. Or contact him by e-mail at this LINK.

Whatever you do … DON’T sit back and wait for the next accident and assume that your folks will respond appropriately. I can assure you that if hoping for the best is your strategy … you will be sadly disappointed.

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