Category: Uncategorized

Public TapRooT® Course in Bogota, Colombia

August 5th, 2015 by

These instructors and students worked hard and learned a lot in the 2-Day TapRooT® course last week in Bogota.





Interested in a Public TapRooT® Course? Click here.

Interested in an Onsite TapRooT® Course? Click here.

Career Development: On Information Overload? Take Action!

July 1st, 2015 by
breaking news

Interesting headlines can lead us to good information, but they also lead us away from taking action.

I admit to being an information junkie, and list article headlines steal my attention every single day because they are tasty morsels of knowledge I can’t resist knowing.

10 Things You Didn’t Know About …

15 Things You Need to Know About …

20 Things You Should Consider About …

You get the idea!

Not to say that information is a bad thing ….
but with the Internet we are all on information overload.  What happened to simply taking action?

I love this author’s idea about implementing a “deprivation week,” disconnecting from information sources and just doing the work you know you should be doing. If you feel like you are operating less successfully because of an overwhelm of information, check out his advice to quit learning and start doing: 10 Overlooked Truths about Taking Action


Root Cause Analysis Training in Brazil: Sao Paulo Local Attractions

May 28th, 2015 by

TapRooT® will be traveling to Sao Paulo, Brazil June 22 – 26 for a 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Course. Will you be joining us? Sao Paulo is the most populous and wealthiest city in Brazil. The city is full of cultural, museums, parks, and monuments. It is also a melting pot city, home to Italian, Arab, and Japanese diasporas. This gives visitors an unique experience when visiting Sao Paulo. So stay a couple of days after the course to immerse yourself in what Sao Paulo has to offer.



Vila Das Rosas – Looking for a vegetarian option? Well, look no further. At Vila Das Rosas you can enjoy your meal in a tranquil garden after your long day of shopping.

Savor Sao Paulo: Are you a foodie? Then you definitely want to check out Savor. They offer different types of food tours around Sao Paulo. So sit back, relax, and prepare to get stuffed!

Tche Cafe Bar: Is a great place to go if your looking for friendly staff and live music. The atmosphere is laid back and the drink selection is vast.

Templo Da Carne Marcos Bassi: Try out TripAdvisor’s top rated Brazilian Steakhouse. It is one of the best meat restaurants located in Sao Paulo. Below is a video explaining how they prepare their meat for guest.



Jardim Zoológico: This zoo is situated in the beautiful Parque do Estado. It is Brazil’s biggest zoo that provides shelter for more than 3,000 animal species.

Ibirapuera Park: Your trip to Sao Paulo wouldn’t be complete without visiting this exquisite park. It is home to the Japanese Pavilion, a planetarium, sports arena, an array of museums, and many other attractions.

Sao Paulo Museum of Art: Known locally as MASP, it houses one of Latin America’s most important art collections. You can see famous European artist such as: Degas, Renoir, Bonnard, and many many more!


Below is a video showing you the beautiful sights and the top 7 places you should visit in Sao Paulo, Brazil.


Have you been to Sao Paulo before? What are some of your favorite attractions?


We are Grateful to Our Military

May 25th, 2015 by

Memorial Day

We just want to take a moment to honor those who have served, those who are active military, and the families of our military. Home of the free because of the brave. Thank you for your sacrifice.

Upcoming TapRooT® Course in Rome, Italy

February 19th, 2015 by


Plan your next TapRooT® public course trip to Rome, Italy! Take advantage of our 2-Day Incident Investigation and Root Cause Analysis Course on March 18th in one of Europe’s oldest cities. Rome has been noted as one of the most continuously occupied cities in history keeping their culture growing. The vast amount of knowledge you can learn from their historic sites and our TapRooT® course is well worth the trip.


Pinsere Roma: Fresh, Italian pizza, does it get any better than that?

Gelateria Valentino: Every flavor of homemade Gelato you could imagine. Always a popular spot in Rome.

Volee: Looking for a nicer, gourmet restaurant? Volee is sure to offer an authentic, Italian food experience.


Colosseum: You can’t visit Rome without touring the world-famous Roman Colosseum.

Arcibasilica di San Giovanni in Laterno: Take in thousands of years of art and architecture in one amazing building.

Centro Storico: Take a walk through the shops and see first-hand the authentic Italian culture.


REGISTER TODAY: Follow this link for more information on the course and registration.

SAVE THE DATE for our Global TapRooT® Summit on June 1-5. Register Here.


Onsite TapRooT® Course in Norway

February 18th, 2015 by

Thanks to Harry Thorburn for these pictures of a recent onsite course at Lewek Constellation in Norway.





For more information on our Public TapRooT® Courses around the world, click here!

For more information on our Onsite Course options, click here.

Save The Date for our annual Global TapRooT® Summit on June 1-5.

Weekly Wisdom: Take control of your future

February 17th, 2015 by

create future

“The best way to predict the future is to create it.” – Abraham Lincoln

TapRooT® Around the World: Dublin, Ireland

January 15th, 2015 by


Ever wanted to take a trip to Ireland? TapRooT® will be holding a 2-Day Incident Investigation and Root Cause Analysis public course in Dublin on February 9-10. The scenery and pubs that Ireland is known for are not the only things that hold them apart from everyone else. Dublin was listed as a highly rated global city by the Globalization and World Cities Research Network making it one of the top thirty cities in the world. However it’s modern city growth can never take away the rich history that surrounds the country. Each of the brick streets, castles and stone bridges date back hundreds of years making Dublin quite the well-rounded city. You won’t want to miss this opportunity to travel to Ireland and learn Root Cause Analysis.


Sabor Brazil: A fancier, gourmet style dinner with a taste of Brazil got this restaurant the Tourists Choice Award.

Bad Bobs: Perfect for a night out to eat a relaxing, delicious meal at an official Irish Pub.

The Lotts: Bar quizzes, fun entertainment and award winning food are the best combination for a great time in Dublin.


Irish Whiskey Museum: If you’re in Ireland,  you have to learn about the history behind their whiskey and how it became apart of the culture.

Traditional Irish Experience: Let a tour guide take you around to experience the local way of life and see if you’ve got what it takes to be Irish.

Extreme Ireland: This is the single best way to see all the major historical buildings, castles and landmarks along with a knowledgeable tour guide.


Register for the course HERE.

Save the Date for our annual Global TapRooT® Summit coming up in June! Information and Registration here.

TapRooT® Around the World: Monterrey, Mexico

January 14th, 2015 by

Thank you to Jesus Alonso for taking great pictures for us to share. These are from a recent TapRooT® Course in Monterrey, Mexico.





Want more information regarding our TapRooT® Public and Onsite Courses? Click Here. 

Interested in joining us at our annual Global TapRooT® Summit in June 2015? Click here for more information. 

TapRooT® Around the World: Aberdeen, Scotland

December 11th, 2014 by


Have you ever visited Aberdeen, Scotland? Join TapRooT® for a 5-Day Advanced Root Cause Analysis and Team Leader Training Course on January 26-30, 2015. Aberdeen is known for many things in the northeast such as their busy heliports, oil industry, education and seaport. It was also recognized to be a leading business hub and a “super-city” by the HSBC. Along with their outstanding economy, Aberdeen has beautiful Victorian Era architecture. You won’t regret visiting this wonderful city!


Mamma Mia: This quaint Italian restaurant serves a little bit of everything with delicious coffee and desserts.

Bite Me: Freshly made, gourmet dishes in a small cafe in Scotland. Give it a try!

Sand Dollar Cafe: A seaside bistro that serves some of the best seafood around.


The Gordon Highlanders Museum: This highly reviews history museum is a tourist and local hit. Learn some interesting Scottish and World history.

Aberdeen Maritime Museum: Interested in boats and sailing the seas? Enjoy a visit to this historical and informational museum.

Craigievar Castle: Take a step back in time and visit a real life castle.

REGISTER HERE for this Aberdeen course.

Click here for more information on other international TapRooT® courses.

Another successful TapRooT® course in Dubai!

December 11th, 2014 by

Today marks the end of yet another great course in Dubai. Here are some pictures of the students and the final team exercise presentations:







Our next set of courses in the Middle East will be in March; a 2 day in Dubai or a 5 day in Doha. To join one of these courses, register HERE

TapRooT® Around the World: Barcelona, Venezuela

December 10th, 2014 by

Thanks to Jesus Alonso for taking such great photos of a TapRooT® Onsite Course.






Interested in more information on our TapRooT® Public and Onsite Courses? Click Here

Don’t forget that our annual Global TapRooT® Summit is coming up in June 2015. Click Here for more information.


How to Contact Your TapRooT® Staff – LinkedIn

December 5th, 2014 by

The staff at System Improvements really enjoys working with our customers. One great way to keep in touch with our staff is to connect with them on LinkedIn. You can see what they’re up to, where they are, and read about the great ideas they have for you. It’s also an easy way to contact them if you need assistance or answers to any questions.

We invite you to connect with us! Here’s a list of some of our staff and their LinkedIn contact link:

Mark Paradies (President):
Linda Unger (Vice President):
Ed Skompski (Vice President):
Ken Reed (Partner):
Chris Vallee (Senior Associate):
Dave Janney (Senior Associate):
Becky Marambio (Sales Associate):
Benna Dortch (Sales Associate):
Michelle Wishoun (Licensing Associate):
Barbara Phillips (Editorial Director):
Steve Raycraft (Tech Support):
Cherie Larson (Accounting Director):
Judy Potok (Public Course Planner):
Natalie Tabler (On-site Course Planner):

TapRooT® Around the World: Dubai OnSite Course Photos

December 3rd, 2014 by

Thank you to Mhorvan Sherret for sending us some great photos from a recent TapRooT® OnSite Course in Dubai, UAE.

image image-1 image-2 image-2


For more information regarding public or onsite TapRooT® courses, click here. 

Summit Attendees Share Favorite Aspects of the 2014 Global TapRooT® Summit

November 28th, 2014 by

Ron Zanoni joined us at the 2014 Global TapRooT® Summit in Horseshoe Bay, Texas and shared with us some of his favorite aspects. Tune in to listen to one of the many reasons you should join us in June 2015 in Las Vegas for the upcoming Global TapRooT® Summit.

Don’t have time to listen? Read the dialogue below!

How do you like the Summit so far?

“I think the Summit is one of the better summits that I have attended with the exception of maybe one of the Las Vegas ones, but it’s very good!”

What are some of the best practices that you’ll be taking back with you? 

“One of the best practices that I picked up was doing good risk assessments using risk ranking and I intend to try and employ that in my incident investigations.”

Thanks for coming! We’re glad you’r here!

Interested in more information about the Summit? Click here

Ready to register? Registration will be available on Monday, December 1! 

TapRooT® Summit Attendees Share Favorite Aspects of the Summit

November 21st, 2014 by

Tune in to this week’s Global TapRooT® Summit’s testimonial. Listen to how attendee, Mujeeb Rahman, plans to use the knowledge he took away from the Summit back at his workplace.

Don’t have time to watch the video? Read the dialogue below.

Mujeeb, what do you like about our Summit this year?

“It was wonderful. Just to experience different individuals, the sharing of new techniques, it was really helpful. I, myself, attended the Pre Summit breakout course and it was really really helpful. Especially some of the techniques that I wish I had before. Had I known about it, I could have saved so much time, costs, on time delivery that I can use, actually, in the quality of the supply chain side would bring a lot of benefit to my company.”

Great, well we’re so glad you came this year and we look forward to seeing you next year.

Want more information regarding the 2015 TapRooT® Summit? Click Here

Ready to register for the 2015 TapRooT® Summit? Registration opens December 1, 2014!

TapRooT® Around the World: London, England

November 13th, 2014 by


Join the TapRooT® team on December 8, 2014 for a 5-Day Advance Root Cause Analysis Team Leader Training public course in London, England!

London has grown to the top of the list in leading global cities with strengths in education, entertainment, finance, healthcare, professional services, research and development, and, of course, tourism. After reviewing their international arrivals last year, London is also the world’s most visited city. There is no doubt that their historical heritage is what so many tourists long to see and experience.


The Five Fields: Interested in trying new fresh gourmet flavors? The Five Fields has a multitude of options.

The Andover Arms: A local pub with a fun atmosphere and delicious London favorites.

The Art of Pizza:  If you love pizza, this is a must try! The Art of Pizza home-makes all dough and sauce to create the best pizza around.


Houses of Parliament Tour:  Visit, in person, the UK Parliament buildings you’ve only seen in movies and textbooks.

The National Gallery:  Appreciate the Arts with exhibits containing pieces by Rembrandt and Monet.

Hippodrome Casino: Enjoy a night out on the town at London’s Casino of the year.


To register: click here

For more information regarding our many international public courses: click here.

For information regarding our upcoming Global TapRooT® Summit: click here.


TapRooT® Around the World: Cape Town, South Africa

October 30th, 2014 by



Among the many reasons to visit Cape Town, South Africa, a TapRooT® Course is one of the best. Join us on December 4, 2014 for a 2-Day TapRooT® Incident Investigation and Root Cause Analysis Public Course and gain the knowledge and ability to help improve your business. According to the New York Times this past year, Cape Town is the best place in the world to visit. The world famous harbour and natural setting in the Cape floral kingdom bring tourists from all over the world to admire its beauty. You’ll fall in love with this city.


The Test Kitchen: Looking for something a little different? The Test Kitchen offers a warm atmosphere with genuine flavours prepared by their world-famous chef.

Miller’s Thumb:  This fun, colorful restaurant is sure to show you a good time and feed you delicious, fresh fish.

Myoga: Relaxation can be a key factor when choosing where to eat dinner. Myoga strives to entertain you with their open kitchen and earthy ambience to bring complete relaxation with your meal.


Table Mountain National Park: Cape Town being on the beautiful harbour, opens up their incredible natural attraction to the public for a fun, unique experience.

The Old Biscuit Mill: Located in the heart of Woodstock, The Old Biscuit Mill brings in local artists to show their passions to the public in an intriguing environment.

Two Oceans Aquarium: Bringing the family with you the Cape Town? Spend the day at Two Oceans Aquarium for an exciting, interactive, educational day.

Click here to register.


2014 Global TapRooT® Summit Attendees Share Favorite Aspects from the Summit

October 3rd, 2014 by

Jeff Caudill from Marathon Oil Company attended our 2014 Global TapRooT® Summitt in Horseshoe Bay, Texas this past April. Watch his video below to learn what his favorite aspects of the Summit were and how he plans to improve his company through implementing TapRooT®.

How have you liked the Summit?

“Very good, very imformative, really had a good time.”

What was your favorite session?

“I had a number of favorite sessions. Most sessions I went to I would sit and listen and take some nuggets from it and I would sit there and think, ‘Well how could I use this when I get back?’ So, I was doing a continuous improvement while I was in the class. So, I didn’t really need to do a wrap up at the end because I’ve already made a lot of notes. There are a number of different safety initiatives and a couple different ways that I am going to start implementing, like trending a little bit more effectively, looking at more leading indicators for tracking our successes and try to promote some cultural change ideas for the company on the way we do some of our measuring and metrics.”

Did you attend the reception and enjoy it?

“Yes, Carl Dixon was great. I got to talk to him. He had a great, amazing story to tell and I hope he continues to do that and is very successful. Getting around to talk to people you haven’t seen because this was my first summit, but I have a number of colleagues that I work with that were here as well as some other folks from other industries that I have known prior to coming. The most exciting thing about being here was that I met Rocky Bleier in the hallway and I’m a lifelong Pittsburgh Steelers fan so we had a short conversation but I tried not to bother him too much. But I really appreciate you guys bringing him here. “


For more information regarding our upcoming Global TapRooT® Summit June 1-5 in Las Vegas, NV, Click Here.

2014 Global TapRooT® Summit Attendees Share Favorite Aspects of The Summit

September 29th, 2014 by

A group from Strad Energy share their favorite aspects of the 2014 Global TapRooT® Summit. Watch their video below to learn how they are planning to implement best practices they learned at the Summit into their workplaces and how they plan to share corrective actions among each other as they move back to their respective branches of Strad Energy all across northern United States and Canada:

If you’re having trouble hearing the video, here is some dialogue:

How did you all like the Summit?

“The summit was a great opportunity for the team to build on their skills, remind us of some of the skills we forgot, provide an opportunity for all of us to get on the same page and move the TapRooT® program events forward.”

What were some of your favorite sessions?

“One of the sessions that I attended was with a really good speaker. He brought a lot of information, not just about how we do our job, but how we do our jobs more effectively and how we take that home to our families and how to better each one of us as a whole. It was very good.”

What was one of your favorite best practices that youre going to bring back to work with you?

“We, as a team, are going to share all of our TapRooT® Investigations with each other. We’re all from different regions all over Canada, Pennyslvania and North Dakota. By getting incidents, sharing it across the board, we’re going to be able to bounce ideas off of each other and find out, well “I’ve had this happen before and this is what we did” and our corrective actions are going to get a lot better because of it.”

Tell me a little bit about the reception.

“The reception was great. It was a great opportunity to get out, network, meet other companies, hang out with each other, watch some good music and really just relax at the end of the day. It was nice.”

Tell me a little bit more about this week’s team building exercise.

“This was a great opportunity since our team is spread across many different regions. It’s the first opportunity we’ve had to get the full team together. We had some exercises with some questionairres assigned and some fun assignments were assigned to group members throughout the week. It really brought us closer as a team. We had the opportunity to share some laughs and attend a lot of good sessions.”


Want to learn more about our 2015 TapRooT® Summit in Las Vegas? Click Here

What does a bad day look like?

September 4th, 2014 by

Here are some pictures sent to me by Jim Whiting, one of our Australian TapRooT® Instructors…
















5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Dallas, TX

August 19th, 2013 by

Jonathan Ellgass and I are teaching the 5 day course here in Dallas this week. Here are some pictures of the day one activities:






Why not join us for the next course? You can see the schedule and register HERE

5-Day TapRooT® Root Cause Analysis Course: A New Orleans Birthday!

April 29th, 2013 by

From Chris Vallee:

Another Great 5-Day TapRooT® Course in New Orleans

Great Students, Great Hotel Staff and a Great Co-Worker, Dennis Osmer, to teach with…. what else could you ask for on my birthday!



Weekly Wisdom for Root Cause Analysis

November 13th, 2012 by

“Do not look where you fell, but where you slipped.” ~ African Proverb

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