Root Cause Analysis Blog


TapRooT® Around the World: Dubai, UAE

Posted: January 20th, 2017 in Courses, Pictures

A great onsite course in Dubai this week for Weatherford International.



Want TapRooT® to bring a course to you? Inquire here.
Want to send your team to a course near you? Check our calendar for upcoming courses.

Friday Joke: Go Big or Go Home

Posted: January 20th, 2017 in Jokes


Why not make some lofty goals….it might be more fun!

TapRooT® Is Going to Galveston

Posted: January 19th, 2017 in Courses, Local Attractions


Miss your chance to take a TapRooT® course in Houston? Don’t worry. We’ll be in Galveston February 9-10 for a TapRooT® 2-Day Essentials Incident Investigation and Root Cause Analysis course. Not only will you get to enjoy the beautiful city of Galveston and the beaches, you’ll get the root cause analysis training you need. Make the most of your time and resources by improving your investigations with our help!

Register today for the Galveston course on February 9.

Things to do while you’re there:
Strand District: For all of you history buffs who enjoy stepping back in time. Beautiful and informative.

Galveston Island State Park: Take a side trip to the beaches that not all tourists know about.

Farley Girls: Good ole Southern comfort food with a Texas twist.

Gaido’s: You can’t go to a seaside city and not have seafood! The fan-favorite is usually a good choice.

The course is in less than a month, register today!

User Share Best Practices: Implementing Fees to Improve Apron Safety

Posted: January 19th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Watch as Megan Lowry talks about the use of fees to improve safety on the airport apron..

(Click post title if the video is not displaying.)

Technically Speaking – Helpdesk Humor

Posted: January 19th, 2017 in Technical Support, Technically Speaking


This could be considered as Misunderstood Verbal Comm. But the real reason the IT guy was upset is that the Java wasn’t shared.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

3 Reasons a SnapCharT® is Essential to Evidence Collection

Posted: January 17th, 2017 in Root Cause Analysis Tips


Click learn more about the power of a SnapCharT®

If you’re a TapRooT® User, you know that drawing a SnapCharT® is the first step in your investigation whether it is for a low-to-medium risk incident or a major Investigation.  What is a SnapCharT®? It is a timeline of events, a fact-finding tool that helps an investigator understand what happened.

So why is a SnapCharT® essential to evidence collection?  Here are three reasons:

  1. It is an investigator’s duty to support all the facts discovered on the SnapCharT® with evidence. Otherwise, the timeline is simply an assumption of events. One of the primary reasons investigators run into problems determining causal factors is because the sequence of events they developed was not supported by evidence.
  2. A SnapCharT® is a planning tool for evidence collection.  It helps organize and understand what information is readily available and what needs to be collected immediately.
  3. A SnapCharT® helps an investigator establish a list of potential witnesses to interview.  Also, instead of starting interviews with the generic, “Tell me what happened,” investigators can ask questions right off of their SnapCharT®s.

These are only three ideas about how you can use a SnapCharT® for evidence collection.  Did you know we offer a 2-day course on all of the advance techniques of evidence collection and interviewing? Learn about it here.

We also have a new book, Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills that will be released soon.  Would you like to be added to the waiting list?  Contact me at and I will let you know as soon as it is added to our online store.  Also, please don’t hesitate to contact me if you are interested in holding the course at your facility.  As a co-developer of the course, I can answer your questions and help you determine if it’s a good fit.

New! New! New!

Posted: January 17th, 2017 in Uncategorized

We have been working hard to make TapRooT® even better. Therefore, we have NEW things to share.

Books FannedOut


We have three new books that are available and three more that will be coming out in the first quarter.  They are part of the new nine book set that will all be out by the end of 2017.

To see what is available now, CLICK HERE.



We’ve been updating our TapRooT® Training. Every course has had major improvements. Of course, the new courses include the new books, but there is much more that’s been improved to make TapRooT® easier to use and more effective. To find out more about our TapRooT® Courses, CLICK HERE.



Have you had a look at our new Version VI TapRooT® Software? It’s cloud-based and is device independent. Use it on your PC, Mac, or any tablet. CLICK HERE for more info.


The old TapRooT® Books, training, and software were good. The NEW TapRooT® Books, Training, and Software are even better. Don’t miss out in the advances in TapRooT® Technology. Get the latest by clicking on the links above and updating your technology.

Also, as more new books, courses, and software improvements are released as the year progresses, we will let you know by posting information here. Keep watch and keep up with the latest in advanced root cause analysis.

Caption Contest Is Back!

Posted: January 17th, 2017 in Contest


Was your New Year’s resolution to win a TapRooT® contest? Here’s your chance.

Caption this image and you could be the lucky winner!

Contest Instructions:
1. Create your caption to the photo above in five words or less. All captions with more than five words will be disqualified.
2. Type your caption in the comments section of this post by February 17.
3. If you haven’t already, subscribe to the Tuesday TapRooT® Friends & Experts e-newsletter.

Our staff will vote on the most clever caption, and the winner will be announced via our e-newsletter and a blog post on February 17.

Have fun!

Friday Joke: Realistic Resolutions

Posted: January 13th, 2017 in Jokes


Sometimes you have to be real with yourself…

Have You Planned Your TapRooT® Training for 2017?

Posted: January 10th, 2017 in Courses, Pictures, TapRooT

 Are you sending people to our Public TapRooT® Training?




Or are you having a TapRooT® Course at your site?


Class picture


And arranging TapRooT® Training at one or more of your facilities around the world?




If you want to choose your dates, now is the time to get your onsite courses scheduled.

And if you want to choose a particular public course, now is the time to get your folks registered!

NEW TapRooT® VI Software Webinars

Posted: January 10th, 2017 in Software, Technical Support, Technically Speaking, Training
We are excited to introduce Webinar Wednesdays!
If you have been trained in TapRooT®, and want to optimize your investigations, join us. Every month we will be offering a software-specific webinar to give you more practice with basic investigations and show you the ins and outs of our dynamic root cause analysis software.


Get the most out of your investment.

What you need to know: 

  • When: Webinar Wednesdays occur the fourth Wednesday of every month
  • Time: 2:00-3:30pm Eastern Time
  • Length: 90 minutes
  • Price: $195 per seat
  • Prerequisite: This webinar is intended for TapRooT® users only. Registration is subject to validation that you have had formal TapRooT® training.


Users Share Best Practices: Use Opinion Makers to Improve RCA Performance

Posted: January 10th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here is Debra Matson describing how they use opinion makers to improve their RCA performance.

(Click post title if the video is not displaying.)

Calling all Auditors! NEW TapRooT® for Audits Course

Posted: January 9th, 2017 in Courses

Happy New Year everybody.

We’ve scheduled our new course specifically designed for auditors on May 4-5 in Charlotte, NC.

We have always taught auditing in our courses but we wanted a course that auditors could attend to learn the Essential TapRooT® techniques.

All attendees get a copy of the newly released book, TapRooT® Root Cause Analysis for Audits and Proactive Performance Improvement as well as a Root Cause Tree®, Root Cause Tree® Dictionary, and Corrective Action Helper®.

Audits Kit

I hope to see you there! For more information and to register, please go HERE

Technically Speaking: TapRooT® VI Updates Are Here

Posted: January 9th, 2017 in Software, Software Updates, Technical Support, Technically Speaking

We are proud to announce the release of updates to TapRooT® VI.

Enhancements you will find in this latest update include:

TapRooT® VI HR


Are you an Enterprise License owner with TapRooT® hosting the software for you?

Great news! The update is already on your TEST site. Contact when you are ready to schedule the updates to your PRODUCTION site.

Are you an Enterprise License owner that hosts the software in your network?

Contact to make sure your license is up to date and get access to this software update.

Are you a subscriber to

The updates are already there and ready to use! Login to check them out.

Are you interested in getting access to for yourself? 

Click here to purchase

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Friday Joke: 2017 Resolutions

Posted: January 6th, 2017 in Jokes


2017 is going to be THE year!

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