Root Cause Analysis Blog

 

Career Opportunities for Candidates with TapRooT® Skills

Posted: June 25th, 2018 in Career Development, Courses, Job Postings, Performance Improvement, TapRooT, Training

When you have the expertise of TapRooT® training on your resume, you’re communicating the level of your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis convey competency to the prospective employer. If you have TapRooT® training and skills, explore your professional advancement through one of these global opportunities.

Safety & Rail Safety Coordinator

Environmental Health & Safety Manager

Quality & Compliance/EHS Lead

HES Drilling Specialist

Associate – Sr. Engineer Nuclear

Sr. Engineer

EH&S Manager

Patient Safety Analyst

Environmental Manager

Field Professional I-Drilling

Safety & Health Specialist

HSE Manager

Patient Safety Program Coordinator

Division Order Analyst

Field Engineer

Drilling Performance Engineer

If you are not yet TapRooT® trained, becoming proficient in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skills and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Dallas, Texas, August 6, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Monterrey, Mexico, August 27, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Calgary, Canada, September 24: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Amsterdam, Netherlands, September 26, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

Aberdeen, Scotland, October 8, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Dubai, UAE, October 14: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Kuala Lumpur, Malaysia, October 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Brisbane, Australia, November 12, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139.

Learn TapRooT® in Denver

Posted: June 24th, 2018 in Career Development, Courses, Local Attractions, TapRooT, Training

Take two days to become TapRooT® trained in Denver, Colorado. Within these two days, you’ll gain experience and perspective in myriad workplace situations. A TapRooT® course is a career booster and can be a professional game changer for you.

From beginners to experts, TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursor events, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper®. Upon completion of the course, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, our award-winning online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

In the course, we’ll participate in an exercise, using safety incidents or quality issues from your work environment. Be sure to bring one or more for us to dive into. These may be written reports, or you may share knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem. You’ll be amazed at how much you learn in two days that you can immediately apply!

We’ll meet on September 18 for the 2-Day TapRooT® Root Cause Analysis Training Course. You will likely want to get out and about in Denver so below we’ve included highlights of this Colorado city.

Register here to take the 2-Day TapRooT® Root Cause Analysis Training Course in Denver.

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Soak up Denver

Denver is packed with must-do thrills: Stand exactly one mile high on the west steps of the state capitol and see 200 mountains from its dome. Set your eyes on the world’s greatest collection of Native American art at an architectural wonder, the Denver Art Museum. Check out Old West history in a trendy downtown at Golden, Colorado’s first capital, where you can sip a beer while kayakers paddle by.

The Mile High City is a paradise for outdoor adventure and pro sports. The choices are wide-ranging: walking trailsurban hikes, parks, sporting events, and more Denver adventures.

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Colorado’s landscape is awe-inspiring. Take Garden of the Gods in Colorado Springs, little more than a hour from Denver. You can go front range climbing, take a jeep or segway tour, or tour via bike or electric bike. If you’re a photography buff, this is a natural for you.

Go brewery touring and get a closeup taste of the culture Denver’s famous for.

Denver’s historic district, or Lower Downtown, is called LoDo. Amid 28 square blocks, you can enjoy excellent restaurants, live music, and fun brewpubs. Walk, sightsee, window shop in downtown Larimer Square among a vibrant district of Victorian buildings restored to hip shops and restaurants.

Denver, Colorado = LoDo Downtown Historic District

The creative community of Denver shows up in galleries, studios, and cultural attractions across seven art districts.

Visit Red Rock Canyon Park & Amphitheatre for hiking, walking, and biking trails, or dine at Red Rock’s Ship Rock Grille to admire the view.

Check out Union Station, a transportation hub, historic landmark, and cool space for noshing–such as Mercantile Dining & Provision–gathering, and shopping.

At El Taco De Mexico, 714 Santa Fe Dr., it’s all about being the authentic taqueria.

Try breakfast or lunch at Maria Empanada, a great bakery and cafe offering a taste of Argentina.

At the vintage-inspired ice cream shop Little Man, people line up around the block on 16th Street for homemade flavors like peach cobbler, oatmeal cookie, salted Oreo, and creme fraiche.

Discover more to explore on the TapRooT® Denver Pinterest board, and register for your TapRoot® experience in Colorado today.

TapRooT® is global to meet your needs. If you need other times or locations, please see our full selection of courses.

If you would like for us to teach a course at your workplace, please reach out to discuss what we can do for you, or call us at 865.539.2139.

 

 

 

 

 

 

 

Acquire TapRooT® Training in Auckland

Posted: June 23rd, 2018 in Career Development, Courses, Local Attractions, Training

Take two days to become TapRooT® Trained in Auckland. Within these two days, you’ll gain experience and perspective in myriad workplace situations.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, and Corrective Action Helper®. Upon completion of the course, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, our award-winning online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

In the course, we’ll participate in an exercise, using safety incidents or quality issues from your work environment. Be sure to bring one or more for us to dive into. These may be written reports, or you may share knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem. You’ll be amazed at how much you learn in two days that you can immediately apply!

We’ll meet on July 16 for the 2-Day TapRooT® Root Cause Analysis Training Course. You will likely want to get out and about in Auckland so below we’ve included highlights of this New Zealand city.

Register here to take the 2-Day TapRooT® Root Cause Analysis Training Course in Auckland.

Experience Auckland

On New Zealand’s North Island, Auckland is a hub for transport. Auckland, known as “City of Sails,” has a vast harbor, many quiet islands, a colorful cityscape, world-class museums and award-winning wineries, and cultural and ecological diversity. This gorgeous city offers an incredible mix of wildlife, water, and urban activities. Trains and buses are handy for getting around the city; a ferry is a great way to sightsee this amazing place from the water.

Just ask the locals and they will tell you what they love about their homeland: friendly neighbors, lush farmland, countless black and white sand beaches, rugged mountains and native bush, sun-drenched islands, green spaces and parks, enchanting villages and mountaintop culinary experiences. Come join us in Auckland!

Packing tips for Auckland in July:

  • A sweater that will keep you warm
  • A rainproof, windproof jacket
  • Warm scarf

Discover Shakespeare Park: The park is in North Auckland but worth the distance for the panoramic scenery, incredible hikes, beautiful beaches.

Have fun and/or brunch at Mission Bay: Mission Bay is an iconic Auckland beach, centrally located and full of eateries along the boardwalk.

New Zealand Maritime Museum: At the museum, you can learn the history of New Zealand seafaring, from the first Polynesians to present-day yachting. Or, get seafaring yourself on a restored heritage scow, the Ted Ashby, to take in harbor sights and sounds and terrific views of Auckland’s skyline.

Take a deep breath in Cornwall Park: Relax, take a vigorous walk on a tree-lined avenue or trail, have an ice cream, or people watch in this expansive park in Epsom, near Auckland’s city center. Named after the Duke of Cornwall, the park has heritage sites dating back centuries, sporting grounds and games, and an educational farm for children.

Museum of Transport and Technology: Explore  exhibitions spanning the history and development of New Zealand transport, technology, and ingenuity, with interactive experiences.

Get a forever view of the landscape from Sky TowerNew Zealand’s tallest tower.

Climb Auckland’s highest mountain, Mount Eden, and mark that off your list. The climb takes only about an hour. At the top, enjoy the awe of the skyline.

For either an upscale dinner or a little nightlife, go to Ponsonby.

Milford Sound: The gem of Fiordland National Park in New Zealand’s South Island, Milford Sound is actually a fiord and the only one in New Zealand accessible by road. Day tours and cruises and other activities, including kayaking and scuba diving, are ways to explore this captivating jewel.

Hike the Waitakere Ranges, an immense natural reserve of nature walks and hikes. Here, you can experience waterfalls, picturesque lookouts, coastal walkways—all with abundant photo ops.

Did you know Auckland is built on over 50 volcanoes?

Auckland eateries

Andrea Ristorante Italiano: Stellar views across Mission Bay, relaxed outdoor and indoor seating, and delicious homemade Italian cuisine.

Velvet Burger: Pull up a chair to a solid burger with good chips. The service is great and so are the buns.

Bodrum Kitchen: Mediterranean cuisine at its best, Bodrum Kitchen serves traditional favorites—menemem, sigara borek, loukamades, moussaka, dolmades, lahmacun—and much more.

Riverstone Kitchen: A simple menu reflects the Kitchen’s dedication and focus on fresh, unfussy cuisine. Ingredients are sourced from its extensive vegetable gardens and orchards.

Dante’s: A favorite in Auckland’s Ponsonby, Dante’s brings the authentic to Italian pizza, and reasonably priced.

Dante's Pizza in Ponsonby

If you would like for us to teach a course at your workplace, please reach out to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

TapRooT® is global to meet your needs. If you need other times or locations, please see our full selection of courses.When you’re making plans or while you are there, be sure to use our Auckland Pinterest board to discover adventures, dining suggestions, and city sights. Remember to register today for your New Zealand TapRoot® experience.

Friday Joke

Posted: June 22nd, 2018 in Jokes

Integrating TapRooT® with Enablon EHS Software

Posted: June 22nd, 2018 in Career Development Tips, Current Events, Media Room, Software, TapRooT, Topic of the Week, Video

As TapRooT® professional Benna Dortch says, “In today’s busy world, we get so much more done if we work seamlessly together.”

TapRooT®’s partnership with Enablon, the world’s leading provider of sustainability, EHS, and operational risk management software, is a great example of seamless collaboration through software integration and implementation, achieved by the technology teams of both companies.

Earlier this month, TapRooT® was recognized as Enablon’s Technology Partner of the Year, awarded to “the partner with innovative technological solutions that has successfully integrated its solutions with the Enablon platform to increase value for Enablon clients.” Take a further look at Enablon and the Enablon Excellence Awards in the below article.

5 Companies Recognized for Excellence at SPF EMEA 2018

In this Facebook Live session, you will learn more about global leader Enablon and what it does, and the interface between Enablon and TapRooT®.

Integrating TapRooT® with Enablon EHS Software from TapRooT® Root Cause Analysis on Vimeo.

TapRooT® is the best method for performing investigations and doing root cause analysis. TapRooT® Training Courses are designed to further your professional development and help you in your investigations and corrective actions. We’re happy to come to your workplace to teach your team onsite, just let us know or call us: 865.539.2139.

Save the date for our upcoming 2019 Global TapRooT® Summit, March 11-15, 2019, in the Houston, Texas, area at La Torretta Lake Resort.

Learn TapRooT® in Johannesburg

Posted: June 22nd, 2018 in Career Development, Courses, Local Attractions, Training

Image result for johannesburg south africa

Spend five days in Johannesburg with TapRooT® and you will learn how to conduct an investigation and develop effective corrective actions. A TapRooT® course has proven over and over to be a career game changer.

TapRooT® is designed for learners at all levels. In this course, you will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, and Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis, and Proactive Improvement.. Upon completion of the course, you will receive a certificate and a 90-day subscription to TapRooT® VI, our award-winning online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be in the form of written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem.

We’ll meet on August 27 for the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Course. You will likely want to get out and about in Johannesburg so below we’ve included highlights of this history-rich, colorful city in South Africa.

Register here to take the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Course in Johannesburg.

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Experience Johannesburg

Along two oceans, the South Atlantic and the Indian, South Africa is the southernmost country on the African continent. As the largest city in South Africa, Johannesburg is the provincial capital and the center of the gold and diamond trade, due to its location in the Witwatersrand. The city’s Soweto township was home to Nelson Mandela and Desmond Tutu. You may hear the locals call it “Jozi, Joburg, or JHB.” By any of its names, Johannesburg has a robust arts and food scene and much beauty and history for you to discover.

For magnificent views, go up to the observation deck of the Carlton Tower, also known as “Top of Africa.” The 50-story building is also home to a shopping venue.

See Johannesburg by walking, bicycle, or tuk tuk—the tours are organized by Lebo’s Soweto Backpackers. You can also chow down on homestyle cooking at Lebo’s.

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The Apartheid Museum illustrates the 20th-century history of the rise and fall of the apartheid system and practice in South Africa, as well as background history of the country.

For further insight into apartheid, visit Hector Pieterson Memorial and Museum, a heritage site which commemorates the role of students in their struggle against substandard life in South Africa.

Constitution Hill sets on the site of the prison that once held Mahatma Gandhi and Nelson Mandela, and is now the country’s highest court and a beautiful, modern, living museum.

Wits Art Museum: The University of the Witwatersrand, known as “Wits,” holds a remarkable collection by African artists, and additionally hosts international exhibitions. Free admission. The cafe serves delicious, inexpensive lunches.

The Cradle of Humankind is a UNESCO World Heritage Site, one of eight South African World Heritage Sites. About a 90-minute drive from Johannesburg city, this site offers visitors a range of caves, culture and craft and one of the world’s richest depositories of hominid fossils. If you go here, don’t miss the Maropeng Visitor Centre, iconic for its shape of a burial mound. The award-winning site is home to diverse birds, animals, and plants, many rare or endangered.

Take a hike at Melville Koppies Hill, a heritage site and nature reserve in the middle of the city. See the Iron Age ancient furnace along the way.

Mandela House: Once the home of Nelson Mandela, now you can visit this small museum at 8115 Vilakazi Street, filled with intimate mementos of his family life and a National Heritage Site.  Vilakazi Street, in Soweto, is known for being the address of two Nobel Laureates, Mandela and Desmond Tutu.

Glean insights of the city and culture from Gerald Garner on a JoburgPlaces walking tour.

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Johannesburg eateries

Have an adult beverage (or whatever strikes your fancy) at View. This restaurant, in the Four Seasons hotel, affords you a magnificently panoramic view. Also at the Four Seasons is Westcliff Deli, a great place to either dine on the spot or get it to go.

The Saxon Hotel: Feast on a meal from top South African chef Luke Dale-Roberts, amid gorgeous gardens.

For a truly African culinary experience, it’s served at a single 18-seat table in a tiny restaurant called Yeoville Dinner Club.

On Saturdays, savor a craft beer at Neighbourgoods Market in Braamfontein.

If it’s Dim Sum, it’s old Chinatown: The city’s west end gives you a glimpse into the surroundings of the first Chinese migrants. Try Ming Woo, 4 Commissioner Street, but you have to ask for the dim sum menu.

Discover more to explore on the TapRooT® Johannesburg Pinterest boardand register for your TapRoot® experience in South Africa today.

TapRooT® is global to meet your needs. If you need other times or locations, please see our full selection of courses.

If you would like for us to teach a course at your workplace, please reach out to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

 

Technically Speaking – Have You Upgraded to TapRooT® VI Yet?

Posted: June 21st, 2018 in TapRooT, Technical Support, Technically Speaking

This is the face of a dog that heard you haven’t upgraded to TapRooT® VI yet. He knows you are missing out on awesome features like SnapCharT® autosave and the new Report Builder. You don’t want him to stay sad, do you?  Upgrade to TapRooT® VI today!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Investigative Interviewing Series, (Part 2 of 3): Effective Listening

Posted: June 21st, 2018 in Career Development, evidence collection, Investigations, Root Cause Analysis Tips

Last week, we started our 3-part investigative interviewing series. In the first installment, I discussed a powerful but underutilized technique: building rapport. This week’s tip presents another powerful interviewing technique: effective listening.

Most interviewers approach interviews with the idea that they need to know the right questions to ask. We challenge you to examine how you can possibly know the right questions to ask going into the interview when you haven’t even heard what the interviewee saw or knows.

Only through effective listening will you be able to know the “right” questions to ask. The first question is the only one you need to know going in: “Tell me, from start to finish, what you observed the day of the incident.”

Then, sit back, listen and identify which follow-up questions need to be asked.

How are your effective listening skills? No one is born with them, but you can develop them with practice. Take our listening inventory quiz below and become a better investigative interviewer.

Watch here via video.

So, how do you encourage interviewees to keep talking and give you the whole story? Join us next Wednesday as we discuss extension techniques.

Get TapRooT® Training in Reno

Posted: June 20th, 2018 in Career Development, Courses, Local Attractions, Training

Spend two days in Reno with TapRooT® and you will learn how to conduct an investigation and develop effective corrective actions. A TapRooT® course will accelerate your professional growth and has proven over and over to be a career game changer.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree®, and Corrective Action Helper®. Upon completion of the course, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, our award-winning online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be in the form of written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a unique problem.

We’ll meet on July 25 at the Whitney Peak Hotel for the 2-Day Root Cause Analysis Training Course. You will likely want to get out and about in Reno so below we’ve included highlights of this Nevada city.

Register here to take the 2-Day TapRooT® Root Cause Analysis Training Course in Reno.

 

Experience Reno

Established in the 1860s, Reno got its name from fallen Union General Jesse Lee Reno but is perhaps best known as “the biggest little city in the world.” This gateway to the old west presents you with stunning contrasts: Spreading across the Truckee Meadows and lying along the Truckee River, Reno is a high desert in northwestern Nevada at the foot of the dramatic, majestic Sierra Nevada mountains. Come explore Reno while you learn TapRooT®!

Take a hike: When you’re downtown, follow the Hunter Creek Trail to the waterfall, or head south and hike up the Thomas Creek Trail to Dry Pond for terrific views of the city.

See the Reno Municipal Rose Garden: Certified by the American Rose Society, the garden in Idlewild Park spreads over one acre with 200 varieties of roses. Expect to see a fantastic display of blooms from early June through September.

Visit Idlewild ParkNext to the Truckee River and just west of downtown Reno, the 49-acre community park is home to duck ponds, the rose garden, a skate park, ballfields, a swimming pool. Here, you can savor live music, diverse tastes from the food trucks, and craft beer.

Chill out on an island in downtown Reno: Wingfield Park on Belle Isle. Swim, picnic, relax by the water, hike or stroll the Riverwalk, or bike the Tahoe-Pyramid Bikeway—all in the green urban oasis on the Truckee River. Built into the river is the Truckee River Whitewater Park, where you can kayak, canoe or raft, or tube the Class 2 to 3 course. 

Experience local art and sculpture alongside fine art in downtown Reno’s culture and arts district. The Nevada Museum of Art is designed around themes of land and environment. The Stremmel Gallery features contemporary work from European and American artists. 

Reno eateries

Midtown Eats: Self-described as, “A modern take on ageless taste,” Midtown Eats impresses you with its creative comfort food and cocktail concoctions. In a rustic farmhouse and well worth the wait.

Old Granite Street EateryWhether you’re at the vintage wood bar or scarfing down bacon chips in a booth,  you’re sure to savor the handcrafted touch in both food and drink. Remember that it’s Happy Hour here Monday – Friday, 3:00 pm – 6:00 pm, with one-half off drafts and wine by the glass, plus select two snacks for $10.00.

The Stone House Cafe: In Reno’s Old Southwest, the family-owned cafe and its spacious patio serve up memorable libations and culinary experiences.

Brasserie Saint James: The Great American Beer Festival has named Brasserie Saint James “the best midsize brewpub and brewer in the nation.” At this cross between a gastropub and a microbrewery, you’ll find brews for all tastes.

Hub Coffee Roasters: Get your java fix on with locally roasted premium fair trade deliciousness. Or go for cappuccino, hot chocolate, pastries in this cozy atmosphere with patio tables and river views.

Bibo Coffee CompanyWith memorable chai lattes, this coffee shop sits among independent wine and cheese shops. Folks swear by the ice cream and gelato, as well as the superb coffee.

Discover more to explore on the TapRooT® Reno Pinterest board, and register for your Nevada TapRoot® experience today.

We are global to meet your needs. If you need other times or locations, please see our full selection of courses.

If you would like for us to teach a course at your workplace, please reach out to discuss what we can do for you, or call us at 865.539.2139.

The History of the Definition of a Root Cause

Posted: June 20th, 2018 in Performance Improvement, Root Cause Analysis Tips, TapRooT

 

When I started digging into problem-solving back in 1985, people used the term “root cause” but I couldn’t find a definition for the term. I knew some pretty knowledgable people so I asked them for their definition. They explained what they called a root cause but I found significant variation between these experts’ definitions.

Therefore, David Busch and I (Mark Paradies) started doing research to develop a definition for a root cause. And this is the definition we created back in late 1985 or early 1986:

ROOT CAUSE

The most basic cause(s) that can reasonably be identified
and that management has control to fix.

As TapRooT® was being developed by Mark Paradies and Linda Unger in the early 1990’s, we added to this early definition and the definition was “improved” to:

ROOT CAUSE

A root cause is
the most basic cause (or causes)
that can reasonably be identified
that management has control to fix
and, when fixed, will prevent
(or significantly reduce the likelihood of)
the problem’s recurrence.

That definition was starting to be a mouthful.

Some have added our terminology “management system” into the definition to show that the most basic cause must be a management system cause. We never really thought that was necessary.

By 2005, Linda Unger and Mark Paradies realized that the definition that they had developed for a root cause made an incident investigation look negative. We were looking for causes of problems. People would get into arguments about “management’s ability to fix a problem” when what we really meant was that the problem was fixable. We needed a better definition that was focused on improvement. Therefore, in 2006, we published this version of a definition of a root cause:

ROOT CAUSE

A Root Cause is
the absence of a best practice
or the failure to apply knowledge
that would have prevented the problem.

What is the difference between our old (and some would say industry standard) definition and our 2006 definition?

The new definition focuses more on the positive. We are searching for best practices and knowledge to prevent problems. We aren’t looking for people to blame or management failures. We are going to find ways to perform work more reliably. This is a focus on improvement.

One more note … The new definition is rather absolute. The words “would have prevented” should probably also include the phrase “or significantly reduced the likelihood of” because, in real life, it is probably impossible to guarantee that a problem will be prevented from EVER happening again. But we have’t modified the definition because we wanted the emphasis to remain as definite as possible even though we realize that a 100% guarantee probably is NOT possible.

So, now when you see the definition of a root cause and it looks very similar to the first two definitions, you will know who the original authors were and where the ideas came from.

You will also know that there is a more advanced definition that focuses on improvement.

TapRooT® Users have always been a step (or maybe many steps) ahead of other problem solvers. Even when it comes to the definition of a root cause.

Want to learn more about the TapRooT® Root Cause Analysis System? Attend one of our courses:

http://www.taproot.com/courses

TapRooT® Collaboration With Intelex Provides Users With A Better Root Cause Analysis Tool

Posted: June 20th, 2018 in Current Events, Media Room

TapRooT® is pleased to announce our partnership with Intelex Technologies!

So, what does this mean for TapRooT® users? Click here to learn more about Intelex, and how the partnership will help you make better decisions and reduce the risk of repeat incidents, injuries, and illnesses.

“We’re excited to establish a partnership with Intelex. TapRooT and Intelex both create safer workplaces and help companies achieve operational excellence, that’s why this was an obvious opportunity to collaborate.” – Dan Verlinde VP and CTO

https://www.devdiscourse.com/Article/24478-intelex-and-taproot-team-up-to-provide-in-depth-root-cause-analysis-tool

Join TapRooT® today at noon EST for Facebook Live!

Posted: June 20th, 2018 in Career Development Tips, Software, Software, TapRooT, Technical Support, Topic of the Week, Video

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Join TapRooT® professionals Benna Dortch and Ken Reed today at noon EST for a Facebook Live discussion: Integrating TapRooT® with Enablon EHS Software. Earlier this month, TapRooT® was recognized as Enablon’s Technology Partner of the Year, awarded to the partner with innovative technological solutions that has successfully integrated its solutions with the Enablon platform to increase value for Enablon clients. Take a further look at Enablon and the Enablon Excellence Awards in the below article.

5 Companies Recognized for Excellence at SPF EMEA 2018

TapRooT® offers root cause analysis software, training, and consulting globally. The TapRooT® software guides users through the incident investigation process with ease. The company’s solutions are used by leading companies  to investigate and fix the root causes of all types of mission-critical problems.

As always, please feel free to chime in on this Wednesday discussion in real time. Or, leave a comment and we’ll get back to you.

Here’s how to join us for Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, June 20

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

TapRooT® is the best method for performing investigations and doing root cause analysis. TapRooT® Training Courses are designed to further your professional development and help you in your investigations and corrective actions. We’re happy to come to your workplace to teach your team onsite, just let us know or call us: 865.539.2139.

Save the date for our upcoming 2019 Global TapRooT® Summit, March 11-15, 2019, in the Houston, Texas, area at La Torretta Lake Resort.

Testimonial Tuesday

Posted: June 19th, 2018 in TapRooT, Testimonials, Uncategorized

We take your course evaluations seriously. Without them, we couldn’t continue to improve and grow as a company. So, thank you for your valuable feedback!

Are you interested in signing up for a course? Read what our clients have to say about our 2-Day and 5-Day TapRooT® Training Course.

Client Testimonials:

  • “Great exercises, that went through step by step of a real live incident to complete a TapRooT® investigation.” – Neil
  • “It eliminates misconceptions and assumptions that creep into the investigation.” – Michael
  • “Investigations will be do to a competent standard using TapRooT®.” – John
  • “Good easy way to get down to the real issues for any incident.” – Michael
  • “Strengthened my ability to analyze a complex investigation.” – Thaddeus

TapRooT® is a world-class software system designed to help investigators solve every day hurtles. TapRooT® take the investigator beyond his or her knowledge to choose root causes that are “outside the box” of common root causes such as writing poor procedures or inadequate training.

Looking for a course near you? Find a course location and reserve your seat today by clicking on the links below.

2-Day TapRooT® Root Cause Analysis Training
5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

What does a bad day look like?

Posted: June 19th, 2018 in Bad day

“The perfect way to use one light to illuminate two rooms. Unfortunately, once the light burns out, you have darkness forever in both rooms.”

Monday Accident & Lessons Learned: Why is Right of Way Maintenance Important?

Posted: June 18th, 2018 in Accidents, Current Events, Equipment/Equifactor®, Investigations, Pictures

Here is another example of why right of way maintenance is important for utility transmission and distribution departments …

Wildfires

An article on hazardex reported that the California Department of Forestry and Fire Protection (Cal Fire) said in a press release that 12 of the wildfires that raged across California’s wine country were due to tree branches touching PG&E power lines.

Eight of the 12 fires have been referred to county District Attorney’s offices for potential criminal prosecution for alleged violations of California laws.

The fires last October killed 44 people, burned more than 245,000 acres, and cost at least $9.4 billion dollars of insured losses. PG&E has informed it’s shareholders that it could be liable costs in excess of the $800 million in insurance coverage that it has for wildfires.

PG&E is lobbying state legislators for relief because they are attributing the fires to climate change and say they should not be held liable for the damage.

What lessons can you learn from this?

Sometimes the cost of delayed maintenance is much higher than the cost of performing the maintenance.

Can you tell which maintenance is safety critical?

Do you know the risks associated with your deferred maintenance?

Things to think about.

Career Opportunities for Candidates with TapRooT® Skills

Posted: June 18th, 2018 in Career Development, Courses, Job Postings, TapRooT, Training

When you have the expertise of TapRooT® training on your resume, you’re communicating the level of your career development. Professional training and skill sets in investigation, problem-solving, and root cause analysis convey competency to the prospective employer. If you have TapRooT® training and skills, explore your professional advancement through one of these global opportunities.

Maintenance Project Engineer

Mechanical Project Engineer

Manufacturing Quality Project Engineer

Senior Project Engineer

Environmental Health & Safety Representative

Associate Senior Engineer

Sr. Engineer

Environmental Safety & Health Manager

Principal Pipeline Risk Engineer

Chemical Manufacturing

Associate Sr. Engineer 

If you are not TapRooT® trained, becoming TapRooT® trained in troubleshooting and identifying root causes of issues and incidents is the proven path to develop your skills and training. Pursue your goals through these TapRooT® courses to advance your professional development.

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Dallas, Texas, August 6, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Monterrey, Mexico, August 27, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Calgary, Canada, September 24: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Amsterdam, Netherlands, September 26, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

Dubai, UAE, October 14: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Kuala Lumpur, Malaysia, October 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

TapRooT® Around the World: Onsite Course, Billingham, UK

Posted: June 15th, 2018 in Career Development, Courses, Pictures, Training
With TapRooT® Instructor Derek Rutherford teaching a recent onsite course for CF Industries in Billingham, UK, the class was focused on investigation preparation and their presentations. In a TapRooT® course, you will grasp how to troubleshoot and identify the root cause of any issue and/or incident, learning from one of our expert instructors. Thanks, Derek, for the glimpse into your class!

Put yourself in the picture by becoming trained in troubleshooting and identifying root causes of issues and incidents. Register today for a TapRooT® course and gain advantage, experience, and expertise from our professional instructors. Here are some of our upcoming courses:

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Portland, Oregon, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Auckland, New Zealand, July 16, 2018: 2-Day TapRooT® Root Cause Analysis Training

Milwaukee, Wisconsin, July 17, 2018: 2-Day TapRooT® Root Cause Analysis Training

Reno, Nevada, July 25, 2018: 2-Day Root Cause Analysis Training

Sao Paulo, Brazil, August 8, 2018: 2-Day TapRooT® Root Cause Analysis Training

Johannesburg, South Africa, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training

Adelaide, Australia, August 21, 2018: 2-Day TapRooT® Root Cause Analysis Training

Newcastle, Australia, September 12, 2018: 2-Day TapRooT® Root Cause Analysis Training

Manchester, United Kingdom, October 1, 2018: 2-Day TapRooT® Root Cause Analysis Training

We are global to meet your needs. If you need other times or locations, please see our full selection of courses.

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Friday Joke

Posted: June 15th, 2018 in Jokes

Call an electrician? A plumber? Both?

Meet TapRooT® in Dallas

Posted: June 14th, 2018 in Career Development, Courses, Local Attractions, TapRooT, Training

In five days with TapRooT® in Dallas, you will learn how to conduct an investigation and develop effective Corrective Actions. A TapRooT® course can accelerate your career and has proven a professional game changer for many.

TapRooT® is designed for learners at all levels. You will learn to find and fix the root causes of incidents, accidents, quality problems, precursors, operational errors, hospital sentinel events, and many other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement. Upon course completion, attendees will receive a certificate and a 90-day subscription to TapRooT® VI, the online software service. Most importantly, you will have the advantage of professional training in your expertise and on your resume!

Attendees should bring safety incidents or quality issues from their workplace for a team exercise. These may be either written reports or, alternately, you may have knowledge of an incident without a written report. We’ll divide into teams of 2-4 people, with each team analyzing a different problem.

We’ll meet on August 6 at the Hilton Garden Inn Las Colinas for the 5-Day Root Cause Analysis Training course. You will likely want to explore Dallas so below we’ve included highlights of your host city.

Register here to take the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Dallas.

 

Experience Dallas

Dallas has a down-home, friendly atmosphere, cool music, a memorable skyline, and a robust nightlife. Take a walk in the city’s urban green spaces and explore endless outdoor and recreational activities. To get here, you can fly into DFW or Love Airport, headquarters of Southwest.

A great introduction to Dallas is to take a free trolley ride through downtown to see the area and check out restaurants and points of interest you might want to pursue. Hop on and off as you wish. You may want to use the DART bus or rail system, depending on where you want to go.

Catch views from the GeO-Deck at Reunion Tower, 470 feet above the ground, a great overlook of Trinity River. Another place to view the landscape and Trinity River is from Continental Avenue Pedestrian Bridge. For optimum photo ops, snap the skyline from steel-arched Margaret Hunt Hill Bridge.

Play games, read, and see free performances at Klyde Warren Park, a $110 million oasis with free Wi-Fi. Bonus: With food trucks and restaurants, the park is open from 6:00 am to 11:00 pm. Across the street is Dallas Museum of Art, where general admission is free.

Did you know? Dallas is home to the country’s largest hardwood forest, the Great Trinity Forest

Recreate at White Rock Lake Park. A nine-mile trail for walkers, cyclists, or runners. Scenic views. Go boating or enjoy watching folks row, paddleboard, and fish the lake.

Dallas’ NorthPark Center is prime real estate for shopping–from Versace and Gucci to H&M and Nordstrom.Plus, you can see artworks painted by Frank Stella, Andy Warhol, and Jonathon Borofsky.

Dallas Heritage Village at Old City Park: Learn about Dallas’ history in this park full of 19th-century Victorian and pioneer homes.

Check out what’s happening at the American Airlines Center. You may find a concert or a Dallas Mavericks or Stars game.

Perot Museum: Soak up natural history and science through interactive exhibits.

 

Dallas eateries

Sip Stir Cafe: Artisan coffee and espresso in a quiet place. Laptops welcome.

Bread Winners Cafe: Delicious food, such as chicken and waffles. Bonus: Friday = happy hour!

Whatever food floats your boat, it’s likely at Trinity Groves in the downtown business district: American, Italian, Asian, Mexican, Mediterranean, barbecue, vegan, seafood, tapas. The district has its own restaurant hub. Among the highlights: Tapas CastileSouk Mediterranean Bistro & Bar, Saint Rocco’s New York Italian.

Technically Speaking – Where to find the Corrective Action Helper In the TapRooT® VI software

Posted: June 14th, 2018 in Software, Technically Speaking

This week in Technically speaking we wanted to put up a refresher article on the corrective action helper within the TapRooT® VI software. The Corrective Action Helper might look a little different in version VI but it’s not far off from the previous version 5 software.

View the PDF below to get the full scoop!

If you are unable to view the copy of this information to store locally on your computer, click on the link below the document to download the white paper to your machine.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Investigative Interviewing Series (Part 1 of 3): The Power of Rapport

Posted: June 14th, 2018 in Career Development, evidence collection, Investigations

Gather more quantity and quality of information from interviews conducted during incident investigations. In this 3-week series, we will examine 3 top tips to improve your interviewing skills. Today’s segment highlights the power of rapport.

The Power Of Rapport For Investigative Interviewing from TapRooT® Root Cause Analysis on Vimeo.

View the session on video here:

We are global to meet your needs. Please see our full selection of courses.

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

TapRooT® Around the World: Denver, CO

Posted: June 13th, 2018 in Courses, Pictures

Chris Vallee was recently in Denver, CO, teaching a 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Course and sent us these photos. Looks like everyone is having a good time and learning the TapRooT® methodology.

Did you miss out on our course in Denver? That’s okay! Below are some of our upcoming 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses. In our course, you will learn how to troubleshoot and identify the root cause of any issue and/or incident by one of our expert instructors.

You can start by registering today. It’s easy! If you are looking for a different location, click here to browse TapRooT® courses.


Perth, Australia, June 18, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Nairobi, Kenya, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Portland, OR, July 16, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Dallas, TX, August 06, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Newcastle, Australia, August 13, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Johannesburg, South Africa, August 27, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Monterrey, Mexico, August 27, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Calgary, Canada, September 24, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Aberdeen, Scotland, October 08, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

Dubai, UAE, October 14, 2018: 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training Courses

TapRooT® Users – Use It ALL

Posted: June 13th, 2018 in Performance Improvement, Pictures, Root Cause Analysis Tips, Summit, TapRooT

NewImage

I had an interesting question from a TapRooT® user the other day.

“When will you be adding something to TapRooT® to deal with human performance issues?”

I had to stop and think. Of course, our whole design effort was to make TapRooT® the world’s best system for analyzing and fixing problems due to human error. But I realized that we had made the use of TapRooT® so transparent that this user, and probably others, didn’t know what they had.

They might not know that TapRooT® can them help fix:

  • human errors
  • human performance issues
  • company culture problems
  • behavior issues
  • management system failures
  • simple incidents
  • complex accidents
  • audit findings

TapRooT® can be used reactively (after an accident) or proactively (before a major accident). The application of TapRooT® is really flexible.

We’ve made this flexibility and applicability completely transparent. You don’t have to be a human performance expert (a Certified Ergonomist – like I am) to use the system and get great results.

We’ve made difficult analysis so easy that people don’t know all the power they have.

How can a TapRooT® User learn more about what they have?

  1. Read the blog and the weekly TapRooT® Friends & Experts Newsletter. Sign up for the newsletter HERE.
  2. Join the TapRooT® LinkedIn discussion group HERE.
  3. Attend advanced TapRooT® Training – the 5-Day TapRooT® Advanced Team Leader Training.
  4. Attend the annual Global TapRooT® Summit.
  5. Read TapRooT® Root Cause Analysis Leadership Lessons.

That’s a good start and two of the ideas are free.

Get as much as you can from the tools and processes that you already know – TapRooT®.

And if you have any questions, leave them as a comment here or contact us by CLICKING HERE.

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Angie ComerAngie Comer

Software

Anne RobertsAnne Roberts

Marketing

Barb CarrBarb Carr

Editorial Director

Chris ValleeChris Vallee

Human Factors

Dan VerlindeDan Verlinde

VP, Software

Dave JanneyDave Janney

Safety & Quality

Garrett BoydGarrett Boyd

Technical Support

Ken ReedKen Reed

VP, Equifactor®

Linda UngerLinda Unger

Co-Founder

Mark ParadiesMark Paradies

Creator of TapRooT®

Michelle WishounMichelle Wishoun

Licensing Paralegal

Per OhstromPer Ohstrom

VP, Sales

Shaun BakerShaun Baker

Technical Support

Steve RaycraftSteve Raycraft

Technical Support

Wayne BrownWayne Brown

Technical Support

Success Stories

We initially started using TapRooT® in 2002 in order to improve the quality…

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As a stockholder, I was reading The CB&I 2014 Annual Report. The section on “Safety” caught my eye. Here is a quote from that section: “Everything at CB&I begins with safety; it is our most important core value and the foundation for our success. In 2014, our employees maintained a lost-time incident rate of 0.03 …

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