Interviewing & Evidence Collection Tip: The Value of a Planning SnapCharT®
Hello and welcome to our new weekly column focused on interviewing and evidence collection for root cause analysis of workplace incidents and accidents.
If you are a TapRooT® user, you know that the SnapCharT® is the first step in conducting a root cause investigation. It doesn’t matter if you’re investigating a simple incident or major accident – SnapCharT® is always the starting line.
A SnapCharT® is a simple method for drawing a sequence of events. It can be drawn on sticky notes or in the TapRooT® software. Sometimes we refer to the SnapCharT® in it’s initial stages as a “planning” SnapCharT®. So why is a SnapCharT® essential for evidence collection and interviewing?
When you begin an investigation, you are working with suppositions, assumptions and second hand information. The planning SnapCharT® will guide you to who you need to interview and what evidence you need to collect to develop a factual sequence of events and appropriate conditions that explain what happen during the incident. Remember, a fact is not a fact until it is supported by evidence.
The planning SnapCharT® is used to:
- develop an initial picture of what happened.
- decide what information is readily available and what needs to be collected immediately.
- establish a list of potential witnesses to interview.
- highlight conflicts that exist in the preliminary information.
- plan the next steps of interviewing and evidence collection.
The SnapCharT® provides the foundation for solid evidence collection. Learn how to create a SnapCharT® by reading, “Using the Essential TapRooT® Techniques to Investigate Low-to-Medium Risk Incidents or register for our 1-day Interviewing and Evidence Collection Course in Houston, Texas on November 8, 2017. We also offer this course as a one or two-day onsite course that can be customized for your investigators.
How has SnapCharT® helped you plan your investigative interviews and evidence collection? If you’ve never used a SnapCharT®, how do you think a planning SnapCharT® would be helpful to you? Comment below and be entered into our August drawing to win a copy of our new “Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills” book!
See you next week!