October 4, 2018 | Shaun Baker

September Customer Satisfaction Winner

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner. This is so important to us that it’s actually part of our Technical Support Mission Statement:

TO PROVIDE TIMELY, COURTEOUS, AND EFFECTIVE TECHNICAL SUPPORT TO SYSTEM IMPROVEMENTS STAFF AND ALL TAPROOT® CUSTOMERS, ACHIEVING CUSTOMER SATISFACTION AND PROCESS EFFICIENCY.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a survey, all respondents are entered into a monthly drawing to win a TapRooT® shirt. Everyone, let’s congratulate Richard Fowler of Nabors as the winner for the month of SEPTEMBER!

TECHNICALLY SPEAKING is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

REMEMBER, JUST BECAUSE IT’S TECHNICAL, DOESN’T MEAN IT HAS TO BE COMPLICATED!

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Software
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