Greg Allan is the Managing Director at Capabilities Resources. He established Capability Resources in 2000 (Quality Endorsed to ISO 9001). Capability Resource specializes in safety, training, labor supply, compliance and welding safety.

Greg has 26 years of mining and associated industry experience with Rio Tinto, BHP and CSR in technical operations and quality control management roles. He has investigated numerous serious mining industry incidents. Greg’s qualifications include: BSc, Cert IV Assessment & Workplace Training, and his memberships include: MemberAusIMM, Coal Preparation Society, FellowQSA.

Dana Barclay is a consultant in the fields of safety/security, accident reconstruction, and systems/safety management and training. Before starting his own company, Dana Barclay, Ltd., Dana was in the US Navy for 21 years with various responsibilities as a Naval Postgraduate School Professor, Aircraft Safety Analyst, and a fleet Naval Flight Officer, and toured as a Squadron Flight Instructor. He has a Bachelor of Science Degree in Botany from the University of Rhode Island, and a Master of Science Degree in Systems Management from the University of Southern California. He is also the author of various books, including "Mishap Investigation Event Sequence Handbook" (1990) and "Guide to Extreme Cold Weather Operations".

Peter Berkholz has 15 years of mining industry experience with Rio Tinto & Caltex in operations and maintenance superintendent roles, specializing in dragline, shovel and process plant maintenance / Op’s. He has worked for the Department Primary Industries Mine Safety Section as a Mechanical Engineering Mine Safety Officer (Inspector), NSW Australia. He has investigated numerous serious mining industry incidents and has 16 years experience in maintenance and operational roles in steel manufacturing industry with BHP Australia.

Ralph Blessing possesses over 25 years of safety and health experience encompassing general industry, construction, training and public speaking. Ralph began his safety career while in the United States Navy stationed on Diego Garcia, in the Indian Ocean. As the base safety officer he was responsible for the 5000 military and civilian personnel that were permanently assigned to the island, in addition to those transiting the area.

Upon retiring from the U.S. Navy, Ralph accepted employment in Saudi Arabia where he was a technical trainer at the Royal Saudi Air Force School of Command, Control and Communications. Ralph was also the first corporate safety director for McKenneys, Inc. mechanical contractors and built the safety program from the ground up. Within his first 6 years McKenneys, Inc. achieved 1 million hours of work without sustaining a lost time injury on three separate occasions. Ralph continues to advise McKenneys on safety issues.

Ralph possesses a M.S. in Occupational Safety and Health and is an adjunct professor at both Southern Polytechnic State University in the Construction Management Program and at the College of Safety and Environmental Studies at Columbia Southern University. In addition, he has conducted safety classes that have trained in excess of 4000 personnel. He was the first safety professional appointed to the Sheet Metal Occupational Health Institute Trust (SMOHIT) as a trustee and sat on the SMACNA safety committee.

He speaks fluent German and Spanish.

Ron Bowles has worked over 25 years in Safety – first as a hands-on, Safety manger for a manufacturing plant; later as a Behavioral Based Safety consultant, putting into practice and fine-tuning BBS implementations. For the last six years Ron has served as the Director of Operations for SSA/MoveSMART®.

Ron has written articles on elevating safe actions and skills, which have appeared in Occupational Health & Safety and Professional Safety. Ron has also been interviewed for and featured in the National Safety Council’s Safety+Health magazine.

Ron has keynoted and presented at numerous national and regional conferences, as well as at many corporate and trade conferences. Ron uses a variety of effective learning tools to involve, inspire, and engage audiences, resulting in learning that “sticks.

Ralph’s experience in facilitating individuals and teams through transformational change has given him an appreciation for the potential for sustainable high performance within every organization. His work with exceptional leaders at all levels has confirmed the importance of developing the spirit of leaders to enable them to inspire organizations to achieve results. Ralph works with organizations to prepare and empower facilitators and culture change leaders to effectively impact the attainment of a thriving high performance culture.

Ralph has ten years experience facilitating insight-based learning experiences and working with teams to enhance effectiveness and performance. He has facilitated numerous root cause analysis learning experiences with many corporate clients throughout the United States and Canada. He has a special interest in improving cultures to impact safety in organizations. As program manager for Tennessee Valley Authority’s STAR 7 culture-shaping program, Ralph coached both internal facilitators and executives on their leadership skills. His successful experience with executives, first line leaders, and union members has given him unique insights into thriving cultures and the ability to move comfortably from sector to sector when working with organizations.

Ralph holds a Doctor of Education in Collaborative Learning from the University of Tennessee. His research interests are dialogue and reflective practice. Ralph is curious about almost everything and interested in the rest. He is beginning to research the impact of culture on safety within high risk organizations. He has represented the University of Tennessee in facilitating two seminars on Action Research in Thailand.

Ralph lives in Kingston, Tennessee with his wife Janice. Ralph enjoys traveling and exploring out of the way places. He is very interested in amateur archaeology and has visited the Angkor Wat complex in Cambodia, Authyia in Thailand, the Khyber Pass in Pakistan/Afghanistan, and most of the major pyramids and sites in Mexico and Central America. He enjoys playing with his three young grandsons and introducing them to bicycles, motorcycles, jeeps, caves, cliffs and kayaks, just a few of his many and varied interests. He frequently rides long distance bicycle tours both solo and with groups. His longest ride was a 3,000 mile Pacific to the Atlantic coast ride in 27 days.

“As an explorer, I am excited about partnering with organizations to explore and appreciate together what I believe is the unlimited potential for growth and excellence of performance in both individuals and teams to create healthy high performance safety cultures.”

Janis Chartier is manager of PPL Electric Utilities Experience Assessment Group. PPL Electric Utilities (EU) is a PPL subsidiary that delivers electricity to about 1.4 million customers in central and eastern Pennsylvania.

Chartier manages several of the performance improvement processes at PPL Electric Utilities including the event investigation and corrective action programs, benchmarking, behavior-based observations, and operating experience. Chartier is also responsible for implementation of the human performance program at PPL EU.

Chartier has more than 20 combined years of military and utility industry experience. Chartier became the manager of the PPL EU Experience Assessment Group in September 2007 after leaving Exelon Nuclear.

Previously, she was the Limerick Generating Station Self-Assessment, Benchmarking & Operating Experience Coordinator for Exelon Nuclear. Earlier in her career, she held several positions with increasing responsibility in naval public relations, industrial safety, power plant operations and performance improvement.

Chartier holds a bachelor’s degree in occupational safety & health management from Millersville University and is currently working on a masters of business administration from Liberty University.

Dr. Chiodo is a professor in the Department of Management at Texas State University. Dr. Jerry Supple, former President of Texas State, said she has won every teaching award the university offers, and she's been recognized for her teaching effectiveness at the state and national levels as well. In 1996, she was featured as "Hero of the Day" by CBS national TV program -- This Morning. In 1997, Beverly was named "The Best Business Professor in the Nation" by the National Business Education Association. She has published widely in her field and is a frequent presenter at seminars and conferences.

Beverly earned her BBA degree from Baylor University, her MBA from Texas Tech, and her Ph.D. from Texas A&M. She is known by her students as the "Doctor of Encouragement." Beverly says that her teaching philosophy can be summed up in the proverb which says, "A wise teacher makes learning a joy."

* Bacteriology Professional

* Postgraduate on Occupational Health

* Diploma on OHSAS 18001 - Internal Auditor on ISO 9001,14001, OHSAS 18001

* Colombian Navy Lieutenant Commander

* Manager of “HSEQ Integrated Solutions”

* Consultant for the Occupational Health Division of the Military Forces Health System

* Investigated numerous accidents in the Colombian Navy

Eric Cropp has sixteen years of experience working in the field of pharmacy, the majority of that time in the oncology field. For several years he managed a compounding pharmacy that specialized in the treatment of cancer patients, where he managed patients’ care from their cancer treatments to supporting their pain management. Shortly before the incident that is the subject of this program, he had begun finishing his PharmD degree, with which he intended to specialize in pediatric oncology.

Mr. Cropp was a pharmacist at an Ohio Hospital on February 26, 2006, when a pharmacy technician under his supervision made an error in mixing a saline/chemotherapy solution intended for two-year-old Emily Jerry. Emily, who was undergoing treatment for a spinal malignancy, died three days after the solution was intravenously administered. Mr. Cropp was ultimately convicted of involuntary manslaughter.

Since finishing his sentence of six months in jail and six months of home arrest, Mr. Cropp has been working with several organizations (ISMP, PharmCon) telling his and Emily’s stories. He has also lectured to several large companies about the importance of patient safety as well as of safe conditions in the work place. He shows his audience all the areas at Rainbow Children’s that could have been improved to ensure a safe outcome. He has recently begun to work with Chris Jerry, Emily’s father, to further teach families and medical professionals the importance of creating the safest environment for both the patient and the caregiver.

David Davis, RN, MSN, CNS

David Davis is a seasoned health care clinician and administrator with 20+ years diversified hospital and corporate
operational management experience. He thrives in challenging, high energy start up ventures, turnarounds,
and performance oriented organizations. David has been characterized as an innovative leader, communicator, project
manager and customer relations advocate. He has the ability to apply technology-based solutions to complex business
demands. David is an expert in all aspects of risk management and patient safety, including analysis and resolution of
patient care issues, reducing legal claims and eliminating medical misadventures.

David is the Department of Defense 2006 Patient Safety Award Winner for Most Innovative Solution to Address a Joint
Commission National Patient Safety Goal.

He is a professional consultant, educator and speaker. His public speaking/teaching engagements include:

“Failure Mode and Effects Analysis for Health Care: Introductory Training Course.” Annual 2008 International
TapRooT® Summit, Las Vegas, NV.

“Lean Six Sigma and Root Cause Analysis: Principles and Methodologies.” Annual 2007 International
TapRooT® Summit, San Antonio, TX.

“An Enterprise Solution to a Joint Commission National Patient Safety Goal: The Standardized Handoff.”
Annual 2007 Department of Defense, State of the Military Healthcare System, Washington, D.C.

“Medical Accident Investigation: An Algorithm.” US Army Medical Command 2005 Patient Safety and Risk
Management Conference, San Antonio, TX.

Brian Dolin is the Vice President of Fortier Loss Control Consultants, Inc. He has also worked as a Safety Director at B&G Construction, a Safety Manager at Phillips & Jordan, Inc., and is a Certified TapRooT® instructor. Brian served as a Lieutenant in the Louisiana National Guard, and was an Airborne Ranger in the United States Army, 82nd Airborne Division, Infantry.

Brian earned a M.S. in Safety Management under the Department of Health & Safety at the University of Tennessee, and a B.S. in Industrial Technology under the Department of Engineering at the University of Southwestern Louisiana Lafayette.

From his youth, Marco Flores has dedicated himself to exploring the limits. During his school days in 1965, he was a member of the International Society of Interplanetary Studies, and the University Society for Experimental Rocketry. While at M.I.T. coursing a Master’s Degree in Aeronautics and Astronautics, he was part of the Innovation Center and the Commission for Hispanic Rights, dedicated to defend the human rights of the Spanish-speaking prisoners in Massachusetts. While at the Innovation Center he produced the famous “Phantom Potential Racer” and the “Automatic Banana Peeler,” that took center place in the news in Boston, and was interviewed by Eye Witness News for the banana peeler, and by Boston Public Television on the impact of automation on rural unemployment in Latin America and migration to the United States.

For 25 years he endeavored in the development of technology, start-up and troubleshooting for direct reduction plants worldwide.

Today he is the President of TECMEN, a consulting company dedicated to develop solutions material handling and process under extreme conditions that go from automated “taco” shell handling, to high temperature components applied to chemical and nuclear processes. He has produced multiple worldwide patents for different companies. He has traveled extensively, lately spending most of his time between Australia, Germany and South America.

He has been a TapRooT® instructor for seven years and is co-translator of the TapRooT® course materials into Spanish and Portuguese, and has frequently applied the TapRooT® method for innovation, project planning, and systematic failure and accident analysis.

He paints, writes poetry and wrote a play on the role of women in Mexican History.

Patrick began his industrial career working in the Operations group for a state-of-the-art pulp mill. Following a career in boiler operations he obtained a 2nd Class Power Engineer certificate while moving through various industries (Heavy Oil, Power Generation and Sour Gas). Shortly thereafter he joined the EH&S division of a major Oil and Gas Corporation, obtaining a CRSP designation. He also has a liberal arts degree in Biblical Studies.

As TapRooT® Lead for the Canadian Division with his company, Patrick was the “go to guy” for the integration of TapRooT®. In the fall of 2011 Patrick made a career change out of the EH&S world and into upstream technical sales in gas plants for Petro-Canada lubricants, a division of Suncor Energy. Currently he is enjoying learning a completely new career path and hopes to bring some of the Equifactor® process to bear on his role with Suncor.

Patrick has enjoyed a wide variety of activities including hiking, snowboarding, hang gliding, flying small aircraft and sailplanes, rock climbing, motorcycling, martial arts and most recently tinkering on his 30-year-old Porsche 911. When questioned about the dichotomy between “safety guy” and his love of higher risk activities he will respond with “risk management, its all about risk management”. His marvelous wife of 27 years will roll her eyes at that statement, given that their two teenagers are unfortunately now using similar rebuttals.

A small-business woman, Kay Gallogly has operated The 42 Group, a successful human and organizational performance consulting business in the energy industry, for more than 10 years. She is uniquely qualified to deal with the issues and opportunities facing Delaware as we move into the new economy of the Twenty-first Century.

Kay has served as president of the Delaware Women’s Conference and held offices with the Wilmington Women in Business organization. As a member of the New Castle County Chamber of Commerce, she has served on the Board of Directors and in 2006 she was awarded their Entrepreneur Advocate of the Year award. Kay is also an active member of the Lutheran Church of the Good Shepherd.

Kay lives in Christina’s Brace with her beloved mixed breed dog, Nyla, and two SPCA cats, Hvar and Komiza.

Sanjay Gandhi has 16 years of experience in corporate health, safety and environmental consulting, auditing and training. He has been a Certified TapRooT® Instructor since 2004. Sanjay has served as Chairman of the Kenya Occupational Safety and Health Association and the Kenya Petroleum Sector Environment Commitee. He has a Bsc in Civil/Structural/Environmental Engineering.

Tommy Garnett has 20 years of experience in Patient Safety & Risk Management. He is a Registered Nurse, a Certified Trauma Nurse, and a Flight Nurse. Tommy graduated from the American Institute of Medical Law, and is a licensed and Board Certified Healthcare Risk Manager. He is also Certified as a DoD Healthcare TapRoot® Instructor.

Arturo de la Garza has a BS in Chemical Engineering and twenty-two years of experience leading safety efforts for two of the major international corporations of Mexico: Group Cydsa and Cemex. He is an Independent Safety Consultant and instructor for Vertic, S.C. serving all Latin American countries and was System Improvements' first Spanish speaking TapRooT® Instructor.

Mike has been the Director of St. Louis Quality Operations, Pfizer, Inc. since 2005. He leads the Quality Operations group in St. Louis, which is responsible for the release and disposition of Drug Substance and/or Drug Product manufactured onsite or by contract manufacturers for product development projects. Mike negotiates quality agreements, performs audits, and maintains compliance of contract organizations (i.e., contract laboratories) during the projects.

• BCom in Information Systems

• Completing Masters in Risk Management

•17 Years experience including Risk Management consulting, systems analysis, systems development and training

• Facilitated investigations for clients in the Mining, Maritime, Rail and Petrochemical industries

• Has worked throughout Australia, New Zealand, Singapore, Malaysia, Indonesia, PNG, US and Canada.

• Certified TapRooT® instructor since 2006

Joel Haight is an expert in safety engineering and human factors engineering. Prior to joining the CDC, Dr. Haight served as an Associate Professor of Energy and Mineral Engineering at Penn State. Prior to joining the faculty at Penn State, Dr. Haight worked as a safety engineer for the Chevron Corporation for 18 years. He is board certified by the American Board of Industrial Hygiene and the Board of Certified Safety Professionals. He has a B.S. degree in Safety Sciences, and a Master’s degree and Ph.D. in Industrial and System Engineering

Matthew Irving has over 10 years of software development experience, with a focus on enterprise level development and architecture. Before joining Improvement Interactive, TapRooT®s technology partner in software development, Matthew was the development manager in eCommerce, education, and the health care industry.

Dave Janney is a Senior Associate for System Improvements, Inc. He is retired from Delta Air Lines where he was the Corporate Safety Manager/Quality Auditor, and was a former OSHA VPP Special Government Employee. Dave is a Certified Manager of Quality/Organizational Excellence, Quality Auditor, and Quality Improvement Associate (American Society for Quality), and is an authorized outreach trainer of OSHA 10/30 hour courses. He has a BS in Business Management, and an MBA in International Management.

Susan Lewis is the Corporate HSE Manager for the family of companies comprising Willbros Group, Inc., an engineering, procurement, and construction (EPC) services provider to the oil and gas, refinery, petrochemical, and power industries primarily in the United States, Canada, and Oman. A Certified TapRooT® Instructor as well as CSST Certified, Susan produces HSE communications for enterprise-wide distribution related to incidents, trends and emerging concepts. She also conducts quarterly TapRooT® system reviews for quality assurance and statistical reporting and to recognize and provide training for quality data input.

With over 20 years of experience across many industries, Michele recognizes processes are critical to organizations operating effectively and efficiently. But, processes alone do not lead an organization into performance excellence. Organizational culture provides the synergistic factor that accelerates performance towards excellence. It is like the harmony from the left and right hemispheres of your brain working in concert to create amazing results, the processes and culture in your organization. P² can provide assessments, consulting services for cultural transformation implementation, organizational and personal coaching, training and facilitation for implementation of a culture that engages employee and creates an environment ready and open for performance that launches you into excellence.

Michele has been a certified Instructor for the TapRooT® System since 1998 and has consulted, investigated and taught using this tool to a long list of Companies that include: NASA, ExxonMobil, Pfizer, Exelon, First Energy, Ontario Hydro, PetroCanada, GE and Fluor. She has taught hundreds of TapRooT® courses and thousands of students throughout Canada, USA and Europe.

As an “outside of the box” thinker, Michele was formally trained in Creative thinking techniques in 1994. Recognizing innovation as a key competency in the “new” economy and the challenges and limitations of improvement teams to come up with effective and innovative solutions to problems, Michele leads and facilitates improvements with teams. She a Certified Instructor of the Six Thinking Hats™ and teaches an Innovation and Creative Thinking Workshop that helps individuals and teams break out of the limits of day to day thinking.

Michele lives north of Toronto, Canada with her husband and two daughters. She is an avid sports enthusiast and loves to help people find and access their potential. Michele has a B.Sc (Human Kinetics) from the University of Guelph.

Kevin McManus is the President of Great Systems! and provides performance improvement coaching from his office in Rainier, Oregon. He is a TapRooT® instructor, and has served as an Industrial Engineer, Training Manager, Production Manager, Plant Manager, and Director of Quality during his 29 year business career. He has served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award for ten years. Kevin also writes the monthly Performance Improvement column for Industrial Engineer magazine and is a regular speaker at a variety of regional and national events.

Richard Mesker has over 20 years of experience in Power Plant Operation, Electric Utility, Safety, Radiation Protection, Power Plant Water Chemistry Programs and Utility Safety Management. Richard oversaw the safety program for a fortune 250 company with multi-state locations. Richard is a graduate of the US Navy Nuclear Power Program. He received a Bachelor of Science degree in Business from the University of the State of New York and performed graduate studies at the University of South Florida in Industrial Hygiene and Safety Management. He is a TapRooT® instructor, certified safety professional, certified utility safety administrator, occupational health and safety technician, and registered with the national radiation protection technologists. Richard is qualified to teach many OSHA courses including OSHA 10 and 30 hour construction and general industry certification.

His current and past affiliations include the Nuclear Industrial Safety and Hygiene Association (NISHA), the Southeastern Electric Exchange, Accident Prevention Section and the American Society of Safety Engineers (ASSE).

Richard has experience with OSHA investigations, injury/fatality investigations, root cause determination, working with labor on investigations, site audits, training, procedure development and program oversight.

Karen has more than 29 years of experience in Pharmaceutical Quality Systems, in both commercial and R&D organizations. She has expertise in GMP operations and regulatory inspections. Karen has investigated, analyzed, coached and reviewed 100’s of incident investigations and is a specialist in human error, audits, and SOP systems.

Karen is currently an independent consultant, working with clients including:

David Begg Associates Vertex Medimmune
Bend Research Hovione Patheon
Boehringer Ingelheim Shasun

Her previous work experience involved 27 years with Pfizer in Laboratory Management and Quality Assurance.

Karen has an MS in Analytical Chemistry from Purdue University.

Gerry Migliaccio is Senior Vice President - Network Performance for Pfizer Global Manufacturing. Gerry leads the organization responsible for supply network performance, global external supply, global engineering, operational excellence, supply chain security and environment, health and safety. Gerry began his career at Pfizer in 1979 and has held positions in Quality Operations, Technical Services and Manufacturing. He served as Vice President of Global Quality Operations from 1999 – 2009 when he assumed his current role.

Gerry served as Industry Representative to FDA’s Advisory Committee on Pharmaceutical Sciences and was the Rapporteur for ICH Q10 on Quality Systems. He is currently the chair of the PhRMA Technical Development and Operations Committee, a member of the ISPE International Leadership Forum and a frequent speaker on Quality Systems and GMP topics. Gerry is the recipient of the 2005 ISPE Professional Achievement Award and a 2006 Distinguished Alumni Award from Purdue University School of Pharmacy.

Gerry received a Master of Science Degree in Medicinal Chemistry from Purdue University and a Bachelor’s Degree in Chemistry from the College of the Holy Cross.

Following 9 years in HM Forces, Dave worked offshore as a saturation diver for 19 years working in the N. Sea, Middle East, Africa (Nigeria, Congo, Angola), India, Egypt and the Mediterranean. He became interested in H&S in the early 90’s when working as a diver, and left the offshore industry to work as a safety consultant in the onshore construction industry for 18 months. Dave returned to the offshore industry in 1997 to work in Norway for 3 years as a safety advisor / process leader until being sent to Aberdeen to support the UK regional and global management as an HSE Technical Lead/Principal Advisor. He returned to Norway as Regional HSE Manager in September 2009 and is now the Norway HSEQ Director. Interests and activities outside work include hill walking, cooking and travelling.

Mark Olson is a Reliability Consultant for MFO Services. He is an experienced TapRooT® Instructor and Investigator with an impressive resume of valuable experience including 25 years in the petrochemical industry. Other experience includes facilitating RCFA for safety, environmental and equipment failure incidents, and conducting FMEA to develop equipment reliability improvement strategies; re-engineering a maintenance/reliability business process and providing RCFA facilitation for reliability improvement; and extensive management experience in an industrial setting.

Mr. Osmer has over 40 years of industrial experience - the last 7 years of his career as the World Wide Head of Health, Safety, Environment at CIBA Vision. There, he was responsible for the HSE activities for all of CVs operations (14 supply chain sites, 37 sales & marketing group companies, 11,000 employees on 3 continents).

As the Head of HSE, he instituted multiple systems for accident reduction. In particular, he established systems for root cause analysis of accidents and targeted corrective actions. The achievement was a reduction in workers’ comp cost from $3MM per year, to less than $150k per year. Additionally, the global Lost Time Incident Rate was reduced to 0.07 and the recordable rate to 0.79.

He is currently a consultant in Occupational Health, Safety, Environment, Emergency Management, and Business Continuity. He also is an instructor and investigator for TapRooT®.

For the past 15 years, Kevin Palardy has enjoyed an international career working with thousands of teams in a variety of business development initiatives.

Kevin has been instrumental in leading thousands of groups through the TapRooT® process to identify and implement best practices to improve business performance.

Kevin has previously held positions, in QHSE, Corporate Development Specialist and Celebrity Liaison. He is the founder of a multi-million dollar investment firm and for 'fun' consults to an international group of companies in the area of business improvement.

He currently resides in Calgary, Alberta, Canada with his wife and two children.

Mr. Paquette is a senior consultant within the Perrier Consulting group and is responsible for various projects and interventions in work related health and safety. He has 30 years of experience in the field of the health and safety and human resources management including 12 years as production manager, 6 years in quality management and 12 years as an advisor in accident prevention.

Mr. Paquette is recognized for encouraging innovation and creativity in the study of continuous improvement towards the achievement of the highest standards of safety and quality, productivity and cost control. He guides his current clients in their efforts toward prevention of accidents using an interactive coaching methodology.

Mr. Paquette studied at the University of Sherbrooke in the field of management and at the College of St-Hyacinthe where he received his diploma in the study of production control. He also received additional education in the field of human resources and health and safety, problem solving, needs analysis, accident analysis and behavior based safety, instructor training, leadership in the management of change and effective meeting management.

Mr. Paquette developed and implemented leadership programs for more than 3,000 supervisors and managers using highly interactive teaching methods adapted to various client cultures on three continents. These workshops are designed to insure that the participants will develop concrete actions that will allow for immediate application of their leadership skills and techniques.

He designed and delivered “Leadership in action” workshops addressing organization leaders to enable them to have direct impact on the performance of employees at work. This workshop is currently being implemented in several companies and helps them to develop rituals of prevention which, with the expression of strong leadership.

Mr. Paquette delivered certified TapRooT® training in French on behalf of System Improvements consulting group within various organizations. He has also facilitated many risk assessment process with the SQRA™ method within Rio Tinto Alcan company.

Mark Paradies is President of System Improvements, Inc., a firm specializing in performance improvement and root cause analysis. He has 29 years of experience operating, managing, and improving high reliability systems. Mark started his career as an officer in Admiral Rickover’s Nuclear Navy. He also worked for DuPont and Westinghouse before starting System Improvements in 1988. Currently, Mark researches performance improvement strategies and helps senior management understand, plan, and implement performance improvement programs while he manages System Improvements and teaches TapRooT® Courses.

Mark has a Bachelor of Science in Electrical Engineering, and a Master of Science in Nuclear Engineering (with emphasis on Human Factors), both from the University of Illinois. Mark is a board certified Professional Ergonomist, and a Certified Hazard Control Manager. He was also Engineer Certified by training, testing, and experience by Navsea 08.

Mr. Gérald Perrier is the President of Perrier Consulting. He has 31 years of experience in both the occupational health and safety and human resources management fields, as a consultant and training officer, as well as having worked for 3 years in production duties. After having taught “Prevention Techniques” for a few years at the Collège de Jonquière and having managed the business service department in occupational health and safety, he established his company 25 years ago, which today has branched out across North and South America, Europe, Africa and Asia. He has strong expertise in accident prevention and has completed several conclusive projects, mainly within large-scale organizations.

Mr. Perrier is known as a man of challenge and action, constantly searching for innovating and stimulating ideas. He currently guides several organizations in their occupational health and safety process, especially in the areas of leadership, critical risks management and behavioral based safety. An eminent speaker, he has been called upon to deliver over one hundred lectures on various subjects related to occupational health and safety.

He studied Industrial Relations at the Université de Montréal and Education Science at the Université du Québec à Chicoutimi, Canada and completed a post-graduate degree in Occupational safety at the Université de la Sorbonne in Paris, France.

Mr. Perrier is a certified consultant and training officer for Aubrey Daniels International, Atlanta, GA, with regard to behavior based safety. He is a member of the Quebec health and safety association (AQHSST), the Canadian Society of Safety Engineers (CSSA) and the American Society of Safety Engineers (ASSE).

Ron is the owner of Pryor Experience LLC, a safety and performance improvement consulting business helping clients around the world achieve breakthrough improvements in safety and health, quality, productivity, reliability, and profitability. Ron previously worked as a Senior Staff Safety Engineer and Human Performance Coordinator at Alcoa’s Davenport Works aluminum rolling mill in Bettendorf, Iowa. Ron’s 30 year Alcoa career included assignments in Operating Line Management, Production Planning and Supply Chain, and 20 years in Health and Safety. In addition to working with the full spectrum of traditional industrial safety programs and initiatives, Ron led the integration of human performance concepts, including root cause analysis, across all organizational functions. Ron is a Certified Safety Professional, a Certified TapRoot Instructor, and a member of ASSE. Ron attended Wittenberg University (BA Business Adminstration) and West Virginia University (MS Safety Management). After spending a significant portion of the past 25 years coaching and officiating youth soccer, volleyball, and basketball, Ron is enjoying bicycling and boating in his spare time.

Ken Reed brings 21 years of US Navy nuclear operator and supervisor experience to System Improvements, having served on numerous fast attack, ballistic missile, and research submarines. He is currently the Project Manager for the Equifactor® Equipment Troubleshooting module of the TapRooT® software, overseeing course and software updates and revisions. He holds a B.S. in Electronics Management from Southern Illinois University. He was born and raised in Watertown, NY, and currently resides in Knoxville, Tennessee.

Heidi Reed has over 25 years of experience as a health, safety and environmental professional. She currently holds a Certificate of Safety Management with the American Society of Safety Engineers. She has been an accomplished Regional Health, Safety, Environmental Manager for a major international corporation and has an extensive background in managing and mentoring US-based construction and general industry health, safety and environmental programs. Heidi has successfully utilized TapRoot® to analyze the root cause of incidents and to develop strategic corrective action plans for mitigation of jobsite hazards.

Currently, Heidi is a TapRooT® instructor and a health, safety and environmental consultant specializing in program and safety technician development.

Lori Reineke-Avant is a married, suburban, working mother of two adult children and a 27-year resident of Atlanta, Georgia. One evening in the fall of 2009, while driving alone, Lori was involved in a traffic accident that resulted in fatal injuries to a pedestrian crossing the highway on a red light. Although witness testimonies confirmed the pedestrian had crossed the street illegally, three months later Lori was charged and arrested on a four count felony vehicular homicide charge that included texting while driving. Her charges arose from a local statute that allowed for distracted driving charges in the absence of any law at that time that banned cell phone usage while driving. What had been a quiet suburban life for Lori turned in to a personal and public 2-year battle to prove her innocence of texting while driving during the accident. The story of her experience takes on many twists and turns, including false accusations of texting by a third party, a local political agenda to ban texting while driving and the lessons she has learned about the potential for criminal prosecution of accidents.

Debbie is a Quality Assurance Principal Scientist with over 26 years of experience with Pfizer, within the commercial and R&D areas, consisting of 20 years in Quality Assurance and 6 years in the QC laboratory, including technical and supervisory positions.

She possesses a solid background in cGMP compliance, rationale decision making process, and has become a Pfizer Certified Auditor, Pfizer Certified Green Belt, a certified TapRoot® Advanced Root Cause Analysis Team Leader, and has led many limited duration teams.

Boris Risnic teaches TapRooT® in English, Spanish, and Portuguese. He has conducted multi-national TapRooT® deployment for companies in Central and South America. He has conducted over 50 TapRooT® investigations worldwide. Boris has a BS in Industrial Engineering - Electronics.

Ken Scott worked for the Mine Safety and Health Administration (MSHA) as an Instructor at the National Mine Health & Safety Academy. He developed MSHA’s Accident Investigation Training Program, and investigated many mining accidents including mine explosions.

Ken is a Certified Mine Safety Professional and a TapRooT® instructor. He has a BS in Agriculture, and a MS in Safety (Mining).

Mhorvan spent his early career as a serving Police Officer joining Grampian Police in 1976.Within the former Scottish Crime Squad, now Scottish Crime and Drugs Enforcement Agency, he held management roles in a number of operations throughout the UK. He had additional responsibility for serious crime investigation, staffing, budgeting, technology and liaison with multi disciplined organisations throughout the country.

He also headed the National Covert Policing methods and Surveillance Training Unit within Crime Management Division at the Scottish Police College.

He has particular experience in cross functional team building and leadership with exposure to many critical incidents which required deployment within external Crisis Management Teams to ensure damage limitation and business continuity.

In the private sector he has worked for a number of organisations in crisis management training development and delivery with a particular emphasis on incident investigation, kidnap and ransom and counter terrorism. He is an accomplished instructor with an empathetic and understanding style.

In his current role he has led the development of a unique, dynamic and interactive Corporate Manslaughter training “experience” which has been highly acclaimed throughout industry.

He is currently a director of Matrix Risk Control (UK) Ltd.

Susan Sinclair is the Executive Director at Mercy Safety Center, Sisters of Mercy Health System.

Bill Sirois is Senior Vice President and Chief Operating Officer for Circadian Technologies, a leading research, information and consulting firm specializing in reducing the costs, risks and liabilities of shiftwork and extended hours operations. Bill has a chemical engineering and ergonomics background, with more than three decades of operational management and consulting experience in the areas of health, safety, and productivity.

Ed Skompski has been with System Improvements since 1996, and has taught and specialized in performance improvement through teaching the TapRooT® System for root cause analysis, performing and facilitating investigation, and helping companies implement performance improvement programs. He has taught hundreds of training courses around the world at both client sites and through public seminars.

Ed has been a Partner since 2000, and a VP since 2006. He is currently manager of software development, technical support, e-commerce, and network support. Additional responsibilities include client management, training, and product development. Ed has also spearheaded the projects focused on reducing medical errors in the healthcare industry through the implementation of root cause analysis techniques.

Prior to joining System Improvements Ed provided environmental evaluation, remediation consulting and project supervision for Radian Corporation and Law Engineering.

In September 2008, Alan Smith completed a 30 year career with Grampian Police having attained the rank of Detective Superintendent and Deputy Head of CID for the Force.

With the portfolio for Major Crime Operations, he held the strategic lead within the Force for all Homicide Investigations and combating Organised Crime. As one of a small cadre of nationally trained and accredited Senior Investigating Officers (SIOs) in the arenas of both Counter Terrorism and Kidnap and Extortion, Alan has an extensive and diverse depth of experience.

With Grampian Police having the lead for Policing the North Sea Energy Sector, he gained unique experience leading investigations into a number of high profile offshore Critical Incidents and tragedies. He was frequently the senior spokesperson leading major press conferences and liaising with the media.

Further, as the identified Force Investigative lead in the event of a Royal Family death when in residence at Deeside, Alan was exposed to contingency planning and exercise of the highest sensitivity.

Since leaving the Police, Alan founded Matrix Risk Control (UK) Ltd. and has been actively involved in the development of bespoke training courses specifically for industry and commerce.

With a successful track record as an account director with a London agency, Clare founded Hill Solomon in 1991 and has been instrumental in the steady growth of the consultancy. Clare has widespread experience in all aspects of design communications and takes overall responsibility for Client servicing and the direction of the design process.

Clare has extensive experience in developing and managing EHS communications campaigns.

Projects include:

BAA: Awareness campaign to support the ‘Incident and Injury Free’ initiative during the building of London Heathrow Airport’s new Terminal Five – (the largest Construction site in Europe).

GlaxoSmithKline: This process safety awareness campaign is about minimising the risk of an explosion in the workplace, which although is a rare occurrence, can be catastrophic if it does happen – BP Texas for example. We created a 20 minute film and managers support pack which was rolled out to sites globally.

Wates Construction: For this construction firm, we created and implemented a Near Miss Reporting system. This included eye catching near miss stations and reporting cards and Management training tools to ensure joined up thinking across the 200 UK sites.

BAE Systems: We rolled out a safety communications campaign to support the companies culture change program. It is proving successfulby getting the workforce talking positively about health & safety in a totally different way, which is having an impact on the way people think and behave.

Ramasami Sundaresan (Rama) has more than 30 years’ experience in industrial Safety, Security and Emergency Management.

He was commended by the government of Singapore for contributions to the promotion of occupational Safety & Health in the country.

Rama has wide ranging Environment Health & Safety background acquired through:

· 15 years of Safety and Security management, Contingency Planning, Emergency Response and Training roles at major oil companies

· Extensive hands on experience in the successful management of major tankfarm & process fires, product release emergencies.

· 10 years of Auditing, Risk Assessment, Incident Investigation & Analysis, and Due Diligence reviews that brought about effective recognition of key risks and sharing of lessons learned across regional operations.

· 5 years of Safety, Health & Environment performance planning, goal setting and measurement

His qualifications are:

· MBA from the State University of New York at Buffalo.

· Fellow of the Institution of Fire Engineers, UK (FIFireE).

· Registered Industrial Fire Safety Manager with Singapore Civil Defense Force (SCDF).

· Certified Safety Auditor, Singapore Ministry of Manpower

Rama has served in with government and the private sectors in Singapore, namely Port Authority of Singapore, Shell Eastern Petroleum Private Limited, Singapore Refining Company Private Limited, Caltex Singapore Private Limited, Chevron Singapore Private Limited

He is currently with GS Caltex Corporation, South Korea in the position of Senior Technical Adviser in Health & Safety and Environment planning.

He concurrently manages the Singapore based consultancy Athena HESS Consultants Pte Ltd.

Steve Swarthout is President and Senior Partner of Performance Improvement of Virginia, Inc. He has 40 years of engineering/equipment troubleshooting experience, and has taught TapRooT® to thousands of people. He has held a Senior Reactor Operator license at a commercial nuclear utility and facilitated over 100 incident investigations.

Dr. Thatcher has 25 years of experience in the Oil and Gas, Metals/Minerals and Chemical industry, with management positions in engineering, operations, human resources, safety, health and environment, as well as training and security.

He has a MS in mechanical engineering, and a Ph.D. in psychology/organizational development

He has had many articles published in the Occupational Hazards Magazine, the VPP Leadership Magazine, IADC driller magazine, and through several organizations such as the National Safety Management Society and the World Safety Organization.

He is listed as an expert witness for operational as well as safety, health, environmental, training and security issues in the Oil and Gas industry and the mining, minerals and chemical industry

He is recognized in the Safety, Health, Environmental, Training and Security disciplines as an expert in these fields.

Retired from US Marine Corps with the rank of Colonel after 22 years

He was the president of the National Safety Management Society for two terms, and is on their board of directors. He is closely associated with the World Safety Association, and is listed in the United Nations directory as an expert in the field of safety, health, training and security.

He was the President of Technical Safety and Training Solutions, Incorporated, and consulted in the United States, Europe and South America.

He is currently the Team Lead for Safety, Health and Training programs for EnCana Oil and Gas Company, headquartered in Denver, Colorado.

Harry Thorburn received his BA in Sociology and his BSc in Criminology, and served as a British Merchant Marine from 1972-1978. He then proceeded to work as a commander in the Grampian Police force in Aberdeen, UK. During his time there, he developed the Scottish Police Service training manual, and led major investigation teams. In 2010 Harry also began working as an Airport Security Specialist.

During the latter part of Brian Tink's career at Hydro One (starting in 1994), he specialized in health, safety and environmental matters. Before pursuing other interests, he held the title of Manager of Health, Safety & Environment Field Support for Hydro One Networks, Inc. This branch of Hydro One delivers electrical service to homes and businesses across the province of Ontario, Canada. Hydro One owns over 90,000 miles of Transmission and Distribution Lines, serves 1.3 million customers with 4,600 regular employees.

In this position, while reporting to the VP HSE, he was called to analyze and investigate safety incidents that occurred. He has facilitated or been part of the action plan development for numerous investigations, approximately 30-40 per year since 2000. The position involved working with and reviewing incident reports and action plans with other Line of Business VP’s and Directors. The lines of business included Construction, Lines, Station Maintenance and Forestry type work activities. He has also been called to lead or participate in investigations where a high level of scrutiny is expected for the results or there is significant need to identify areas of improvement.

During his career, he had the opportunity to attend an extensive amount of training and seminars. The training resulted in becoming a Certified Registered Safety Professional in Canada and a Certified Utility Safety Administrator through the National Safety Council in the USA. Both of these certifications require safety management theoretical knowledge, testing and several years safety management experience.

Brian A. Tink has recently graduated from the University of Ontario Institute of Technology with a Honours Bachelor of Arts Degree in Criminology and Justice. His degree provides Brian the educational background to address and identify the cultural aspects of populations which are necessary to successfully implement corporate programs. Working with Watershape Safety Analysis Inc. Brian currently assists companies to identify and transform their organizational culture. He co-created a two day course which allows participants to use the Taproot tree in order to improve their organization’s culture. Brian is a certified instructor and facilitator using Human Synergistics’ culture and individual assessment tools.

Ken Turnbull is a Consultant and TapRooT® instructor with an impressive resume of worldwide experience. Ken specializes in developing proactive measurements for safety programs, coaching executives in demonstrating management commitment to safety, and doing root cause investigations.

He worked for Texaco for 32 years, and lead many accident and incident investigations as Texaco’s Corporate Safety manager. He used and taught the TapRooT® method for over eight years at Texaco and was instrumental in convincing executive management of Texaco the importance of reporting and determining the root causes of all incidents, including near misses.

Ken is a CSP, a former member of the NFPA 30 Committee, a former member of the Technical Steering Committee of the Center for Chemical Process Safety and a former Chairman of the API Safety and Fire Protection Sub-Committee. Ken has taught courses in the USA, Canada, Scotland, and Africa.

Linda Unger is Vice President of System Improvements, Inc. She first became involved in incident investigation and root cause analysis in 1986 as a field engineer working for DuPont where she performed investigations into operating and maintenance problems. Since that time she has become an expert in root cause analysis, incident investigation, and development of performance improvement programs. Currently, Linda helps clients use TapRooT® as part of their performance improvement program by developing implementation strategies. In addition, Linda is responsible for the development of the 2-Day TapRooT® Training program and licensing of TapRooT® Training and Software to clients. She also teaches TapRooT® Courses.

Chris Vallee is a Senior Associate and TapRooT® Instructor with System Improvements, Inc. Chris has 18 years of experience in the aviation industry (from repairing to building aircraft cradle to first flight). A Six Sigma Black Belt with a Human Factors in Psychology Masters Degree, he often spends one-on-one time with many of our clients in process improvement and TapRooT® company implementation.

Dan Verlinde has been with System Improvements since 2006 overseeing the development and technical support of all TapRooT® software. Prior to joining System Improvements, Dan was a Business Systems Analyst for an international third-party certification company. There he oversaw the implementation, development and support of a business software used for performing audits to international standards. In addition to his education at the University of Michigan, Dan has had formal training in SQL, Crystal, Software Administration and Lean principles.

Bryan began his lean education while serving in the United States Air Force. Being part of a small, core team that was trained in tool & task kitting, cross training and flexible workspace design; Bryan was an instrumental part of the implementation team at three US Air Force locations. From there, Bryan has led numerous lean enterprise engagements and implementations at Raytheon Aircraft Company as a Program Administrator, Manufacturing Manager, Lead Six Sigma Black Belt in the Aftermarket Business Division, Manufacturing Operations and for numerous clients after leaving Raytheon. Bryan has dedicated the last 20 plus years to designing and improving processes, creating cultural change at all organizational levels and has a passion for continuous improvement.

Bryan has been an independent contractor since February of 2006 serving the role as change agent, project leader, workforce training developer and trainer within the Steel Fabrication, Mechanical Construction, Energy Exploration, Assisted Living and Non-Profit Industries. Bryan is currently serving on the House of Hope Wichita Board of Directors and is Campaign Chairman for their $1.0 Million Dollar Capital Campaign. Bryan is a certified Visionary Team Planning Navigator. This is a tool designed to assist companies in strategic planning, long term goal development and deployment. Bryan has developed Quality Management Systems, led numerous Root Cause Corrective Action Sessions and Enterprise Metric Alignment and Development initiatives.

He is married, resides in Wichita Kansas and has 2 teenage daughters. In his spare time he enjoys the outdoors, playing his guitar and training for long running distance events.

Jade Washmon is the HSE Advisor at Shell International E&P Inc.

• Internationally known risk engineer and HSE expert

• 25 Years experience in risk management, safety and performance improvement

• Former Chief Executive Officer of the National Safety Council of Australia

• 18 Years experience as a Senior Lecturer in Medical Physics & Bioengineering

William Wiatrowski has headed up the BLS Office of Compensation and Working Conditions since 2005. Prior to that he was Assistant Commissioner for the BLS Occupational Safety and Health Statistics Programs and held a number of staff and supervisory positions in the BLS wage and benefit programs.

The BLS compensation and workplace safety and health programs provide comprehensive information on employee wages and benefits and serve as the nation's public health surveillance systems for work-related fatal injuries and non-fatal injuries and illnesses.

Mr. Wiatrowski received a Bachelor of Arts degree in Economics and the History of Art from Yale University and a Masters of Business Administration degree from the George Washington University. He is the author of numerous articles on employee benefits, compensation, and occupational safety and health issues and speaks on these topics before a wide variety of audiences.

Michelle has been with System Improvements since 2007 as the Licensing Paralegal and TapRooT® Implementation Strategist. She writes Licenses for clients and assists with negotiations. She also maintains and oversees the Certified TapRooT® Instructor database information and helps clients become certified. Michelle has her BS in Legal Studies and AS in Paralegal Studies as well as some informal training.

Greg Allan Managing Director, Capability Resources Singleton AUSTRALIA Show Bio Hide Bio Greg Allan is the Managing Director at Capabilities Resources. He established Capability Resources in 2000 (Quality Endorsed to ISO 9001). Capability Resource specializes in safety, training, labor supply, compliance and welding safety. Greg has 26 years of mining and associated industry experience with Rio Tinto, BHP and CSR in technical operations and quality control management roles. He has investigated numerous serious mining industry incidents. Greg’s qualifications include: BSc, Cert IV Assessment & Workplace Training, and his memberships include: MemberAusIMM, Coal Preparation Society, FellowQSA. Presenting: Planning Your Improvements

Dana Barclay President, Dana D. Barclay, Ltd. Virginia Beach, Virginia USA Show Bio Hide Bio Dana Barclay is a consultant in the fields of safety/security, accident reconstruction, and systems/safety management and training. Before starting his own company, Dana Barclay, Ltd., Dana was in the US Navy for 21 years with various responsibilities as a Naval Postgraduate School Professor, Aircraft Safety Analyst, and a fleet Naval Flight Officer, and toured as a Squadron Flight Instructor. He has a Bachelor of Science Degree in Botany from the University of Rhode Island, and a Master of Science Degree in Systems Management from the University of Southern California. He is also the author of various books, including "Mishap Investigation Event Sequence Handbook" (1990) and "Guide to Extreme Cold Weather Operations". Presenting: Planning Your Improvements

Peter Berkholz Manager Engineering and Safety, Capability Resources Singleton AUSTRALIA Show Bio Hide Bio Peter Berkholz has 15 years of mining industry experience with Rio Tinto & Caltex in operations and maintenance superintendent roles, specializing in dragline, shovel and process plant maintenance / Op’s. He has worked for the Department Primary Industries Mine Safety Section as a Mechanical Engineering Mine Safety Officer (Inspector), NSW Australia. He has investigated numerous serious mining industry incidents and has 16 years experience in maintenance and operational roles in steel manufacturing industry with BHP Australia. Presenting: Planning Your Improvements

Ralph Blessing Consultant, Borderhawk Acworth, Georgia USA Show Bio Hide Bio Ralph Blessing possesses over 25 years of safety and health experience encompassing general industry, construction, training and public speaking. Ralph began his safety career while in the United States Navy stationed on Diego Garcia, in the Indian Ocean. As the base safety officer he was responsible for the 5000 military and civilian personnel that were permanently assigned to the island, in addition to those transiting the area. Upon retiring from the U.S. Navy, Ralph accepted employment in Saudi Arabia where he was a technical trainer at the Royal Saudi Air Force School of Command, Control and Communications. Ralph was also the first corporate safety director for McKenneys, Inc. mechanical contractors and built the safety program from the ground up. Within his first 6 years McKenneys, Inc. achieved 1 million hours of work without sustaining a lost time injury on three separate occasions. Ralph continues to advise McKenneys on safety issues. Ralph possesses a M.S. in Occupational Safety and Health and is an adjunct professor at both Southern Polytechnic State University in the Construction Management Program and at the College of Safety and Environmental Studies at Columbia Southern University. In addition, he has conducted safety classes that have trained in excess of 4000 personnel. He was the first safety professional appointed to the Sheet Metal Occupational Health Institute Trust (SMOHIT) as a trustee and sat on the SMACNA safety committee. He speaks fluent German and Spanish. Presenting: Positive Contributions in Facilitation & Management Interactions

Ronald D. Bowles Director of Operations, MoveSMART®/Strategic Safety Associates, Inc. Portland, Oregon USA Show Bio Hide Bio Ron Bowles has worked over 25 years in Safety – first as a hands-on, Safety manger for a manufacturing plant; later as a Behavioral Based Safety consultant, putting into practice and fine-tuning BBS implementations. For the last six years Ron has served as the Director of Operations for SSA/MoveSMART®. Ron has written articles on elevating safe actions and skills, which have appeared in Occupational Health & Safety and Professional Safety. Ron has also been interviewed for and featured in the National Safety Council’s Safety+Health magazine. Ron has keynoted and presented at numerous national and regional conferences, as well as at many corporate and trade conferences. Ron uses a variety of effective learning tools to involve, inspire, and engage audiences, resulting in learning that “sticks. Presenting: Ergonomic and Human Performance Improvement

Brian Braun Quality Leader, Abbott Laboratories North Chicago, Illinois USA Show Bio Hide Bio Coming Soon! Presenting: Quality Issues

Ralph Brickey Consultant Kingston, Tennessee USA Show Bio Hide Bio Ralph’s experience in facilitating individuals and teams through transformational change has given him an appreciation for the potential for sustainable high performance within every organization. His work with exceptional leaders at all levels has confirmed the importance of developing the spirit of leaders to enable them to inspire organizations to achieve results. Ralph works with organizations to prepare and empower facilitators and culture change leaders to effectively impact the attainment of a thriving high performance culture. Ralph has ten years experience facilitating insight-based learning experiences and working with teams to enhance effectiveness and performance. He has facilitated numerous root cause analysis learning experiences with many corporate clients throughout the United States and Canada. He has a special interest in improving cultures to impact safety in organizations. As program manager for Tennessee Valley Authority’s STAR 7 culture-shaping program, Ralph coached both internal facilitators and executives on their leadership skills. His successful experience with executives, first line leaders, and union members has given him unique insights into thriving cultures and the ability to move comfortably from sector to sector when working with organizations. Ralph holds a Doctor of Education in Collaborative Learning from the University of Tennessee. His research interests are dialogue and reflective practice. Ralph is curious about almost everything and interested in the rest. He is beginning to research the impact of culture on safety within high risk organizations. He has represented the University of Tennessee in facilitating two seminars on Action Research in Thailand. Ralph lives in Kingston, Tennessee with his wife Janice. Ralph enjoys traveling and exploring out of the way places. He is very interested in amateur archaeology and has visited the Angkor Wat complex in Cambodia, Authyia in Thailand, the Khyber Pass in Pakistan/Afghanistan, and most of the major pyramids and sites in Mexico and Central America. He enjoys playing with his three young grandsons and introducing them to bicycles, motorcycles, jeeps, caves, cliffs and kayaks, just a few of his many and varied interests. He frequently rides long distance bicycle tours both solo and with groups. His longest ride was a 3,000 mile Pacific to the Atlantic coast ride in 27 days. “As an explorer, I am excited about partnering with organizations to explore and appreciate together what I believe is the unlimited potential for growth and excellence of performance in both individuals and teams to create healthy high performance safety cultures.” Presenting: Planning Your Improvements Working Across Languages and Cultures

Janis Chartier Manager-Experience Assessment, PPL Electric Utilities Allentown, Pennsylvania USA Show Bio Hide Bio Janis Chartier is manager of PPL Electric Utilities Experience Assessment Group. PPL Electric Utilities (EU) is a PPL subsidiary that delivers electricity to about 1.4 million customers in central and eastern Pennsylvania. Chartier manages several of the performance improvement processes at PPL Electric Utilities including the event investigation and corrective action programs, benchmarking, behavior-based observations, and operating experience. Chartier is also responsible for implementation of the human performance program at PPL EU. Chartier has more than 20 combined years of military and utility industry experience. Chartier became the manager of the PPL EU Experience Assessment Group in September 2007 after leaving Exelon Nuclear. Previously, she was the Limerick Generating Station Self-Assessment, Benchmarking & Operating Experience Coordinator for Exelon Nuclear. Earlier in her career, she held several positions with increasing responsibility in naval public relations, industrial safety, power plant operations and performance improvement. Chartier holds a bachelor’s degree in occupational safety & health management from Millersville University and is currently working on a masters of business administration from Liberty University. Presenting: TapRooT® Implementation, Investigations, and Process Improvements

Dr. Beverly Chiodo Professor, Texas State University San Marcos, Texas USA Show Bio Hide Bio Dr. Chiodo is a professor in the Department of Management at Texas State University. Dr. Jerry Supple, former President of Texas State, said she has won every teaching award the university offers, and she's been recognized for her teaching effectiveness at the state and national levels as well. In 1996, she was featured as "Hero of the Day" by CBS national TV program -- This Morning. In 1997, Beverly was named "The Best Business Professor in the Nation" by the National Business Education Association. She has published widely in her field and is a frequent presenter at seminars and conferences. Beverly earned her BBA degree from Baylor University, her MBA from Texas Tech, and her Ph.D. from Texas A&M. She is known by her students as the "Doctor of Encouragement." Beverly says that her teaching philosophy can be summed up in the proverb which says, "A wise teacher makes learning a joy." Presenting: Changing Behavior By Praising the 49 Character Traits

Piedad Colemenares TapRooT® Instructor, Independent Consultant Bogota, COLOMBIA Show Bio Hide Bio * Bacteriology Professional * Postgraduate on Occupational Health * Diploma on OHSAS 18001 - Internal Auditor on ISO 9001,14001, OHSAS 18001 * Colombian Navy Lieutenant Commander * Manager of “HSEQ Integrated Solutions” * Consultant for the Occupational Health Division of the Military Forces Health System * Investigated numerous accidents in the Colombian Navy Presenting: Planning Your Improvements

Eric Cropp Show Bio Hide Bio Eric Cropp has sixteen years of experience working in the field of pharmacy, the majority of that time in the oncology field. For several years he managed a compounding pharmacy that specialized in the treatment of cancer patients, where he managed patients’ care from their cancer treatments to supporting their pain management. Shortly before the incident that is the subject of this program, he had begun finishing his PharmD degree, with which he intended to specialize in pediatric oncology. Mr. Cropp was a pharmacist at an Ohio Hospital on February 26, 2006, when a pharmacy technician under his supervision made an error in mixing a saline/chemotherapy solution intended for two-year-old Emily Jerry. Emily, who was undergoing treatment for a spinal malignancy, died three days after the solution was intravenously administered. Mr. Cropp was ultimately convicted of involuntary manslaughter. Since finishing his sentence of six months in jail and six months of home arrest, Mr. Cropp has been working with several organizations (ISMP, PharmCon) telling his and Emily’s stories. He has also lectured to several large companies about the importance of patient safety as well as of safe conditions in the work place. He shows his audience all the areas at Rainbow Children’s that could have been improved to ensure a safe outcome. He has recently begun to work with Chris Jerry, Emily’s father, to further teach families and medical professionals the importance of creating the safest environment for both the patient and the caregiver. Presenting: Criminal Prosecution of Accidents

David Davis Regional Quality Mgmt/Accred. Support Coordinator, Clinical Operations, SE Region Medical Command Grovetown, Georgia USA Show Bio Hide Bio David Davis, RN, MSN, CNS David Davis is a seasoned health care clinician and administrator with 20+ years diversified hospital and corporate operational management experience. He thrives in challenging, high energy start up ventures, turnarounds, and performance oriented organizations. David has been characterized as an innovative leader, communicator, project manager and customer relations advocate. He has the ability to apply technology-based solutions to complex business demands. David is an expert in all aspects of risk management and patient safety, including analysis and resolution of patient care issues, reducing legal claims and eliminating medical misadventures. David is the Department of Defense 2006 Patient Safety Award Winner for Most Innovative Solution to Address a Joint Commission National Patient Safety Goal. He is a professional consultant, educator and speaker. His public speaking/teaching engagements include: “Failure Mode and Effects Analysis for Health Care: Introductory Training Course.” Annual 2008 International TapRooT® Summit, Las Vegas, NV. “Lean Six Sigma and Root Cause Analysis: Principles and Methodologies.” Annual 2007 International TapRooT® Summit, San Antonio, TX. “An Enterprise Solution to a Joint Commission National Patient Safety Goal: The Standardized Handoff.” Annual 2007 Department of Defense, State of the Military Healthcare System, Washington, D.C. “Medical Accident Investigation: An Algorithm.” US Army Medical Command 2005 Patient Safety and Risk Management Conference, San Antonio, TX. Presenting: Planning Your Improvements A Black Belt Candidate's Transformation of Healthcare Traditional Models Combining Lean Six Sigma and TapRooT® Root Cause Analysis Techniques

Brian Dolin Vice President, Fortier Loss Control Consultants, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Brian Dolin is the Vice President of Fortier Loss Control Consultants, Inc. He has also worked as a Safety Director at B&G Construction, a Safety Manager at Phillips & Jordan, Inc., and is a Certified TapRooT® instructor. Brian served as a Lieutenant in the Louisiana National Guard, and was an Airborne Ranger in the United States Army, 82nd Airborne Division, Infantry. Brian earned a M.S. in Safety Management under the Department of Health & Safety at the University of Tennessee, and a B.S. in Industrial Technology under the Department of Engineering at the University of Southwestern Louisiana Lafayette. Presenting: Planning Your Improvements

Mark Eliopulos Corporate Manager Safety & Health, Kaiser Aluminum Palmetto, Florida USA Show Bio Hide Bio Coming Soon! Presenting: TapRooT® Implementation, Investigations, and Process Improvements

Mike Ezzell Director of Safety and Compliance, Price Gregory Construction Show Bio Hide Bio Coming Soon! Presenting: TapRooT® Implementation, Investigations, and Process Improvements

Marco Flores President, TECMEN Monterrey, NL MEXICO Show Bio Hide Bio From his youth, Marco Flores has dedicated himself to exploring the limits. During his school days in 1965, he was a member of the International Society of Interplanetary Studies, and the University Society for Experimental Rocketry. While at M.I.T. coursing a Master’s Degree in Aeronautics and Astronautics, he was part of the Innovation Center and the Commission for Hispanic Rights, dedicated to defend the human rights of the Spanish-speaking prisoners in Massachusetts. While at the Innovation Center he produced the famous “Phantom Potential Racer” and the “Automatic Banana Peeler,” that took center place in the news in Boston, and was interviewed by Eye Witness News for the banana peeler, and by Boston Public Television on the impact of automation on rural unemployment in Latin America and migration to the United States. For 25 years he endeavored in the development of technology, start-up and troubleshooting for direct reduction plants worldwide. Today he is the President of TECMEN, a consulting company dedicated to develop solutions material handling and process under extreme conditions that go from automated “taco” shell handling, to high temperature components applied to chemical and nuclear processes. He has produced multiple worldwide patents for different companies. He has traveled extensively, lately spending most of his time between Australia, Germany and South America. He has been a TapRooT® instructor for seven years and is co-translator of the TapRooT® course materials into Spanish and Portuguese, and has frequently applied the TapRooT® method for innovation, project planning, and systematic failure and accident analysis. He paints, writes poetry and wrote a play on the role of women in Mexican History. Presenting: Design for Reliable Performance Planning Your Improvements

Pat Fortune TapRooT® Coordinator/Advisor, Suncor Grande Prairie, AB CANADA Show Bio Hide Bio Patrick began his industrial career working in the Operations group for a state-of-the-art pulp mill. Following a career in boiler operations he obtained a 2nd Class Power Engineer certificate while moving through various industries (Heavy Oil, Power Generation and Sour Gas). Shortly thereafter he joined the EH&S division of a major Oil and Gas Corporation, obtaining a CRSP designation. He also has a liberal arts degree in Biblical Studies. As TapRooT® Lead for the Canadian Division with his company, Patrick was the “go to guy” for the integration of TapRooT®. In the fall of 2011 Patrick made a career change out of the EH&S world and into upstream technical sales in gas plants for Petro-Canada lubricants, a division of Suncor Energy. Currently he is enjoying learning a completely new career path and hopes to bring some of the Equifactor® process to bear on his role with Suncor. Patrick has enjoyed a wide variety of activities including hiking, snowboarding, hang gliding, flying small aircraft and sailplanes, rock climbing, motorcycling, martial arts and most recently tinkering on his 30-year-old Porsche 911. When questioned about the dichotomy between “safety guy” and his love of higher risk activities he will respond with “risk management, its all about risk management”. His marvelous wife of 27 years will roll her eyes at that statement, given that their two teenagers are unfortunately now using similar rebuttals. Presenting: Developing Great Investigators

Kay Gallogly Founder, The 42 Group, LLC Newark, Delaware USA Show Bio Hide Bio A small-business woman, Kay Gallogly has operated The 42 Group, a successful human and organizational performance consulting business in the energy industry, for more than 10 years. She is uniquely qualified to deal with the issues and opportunities facing Delaware as we move into the new economy of the Twenty-first Century. Kay has served as president of the Delaware Women’s Conference and held offices with the Wilmington Women in Business organization. As a member of the New Castle County Chamber of Commerce, she has served on the Board of Directors and in 2006 she was awarded their Entrepreneur Advocate of the Year award. Kay is also an active member of the Lutheran Church of the Good Shepherd. Kay lives in Christina’s Brace with her beloved mixed breed dog, Nyla, and two SPCA cats, Hvar and Komiza. Presenting: Investigation Process Best Practices

Sanjay Gandhi Director, Nutek Solutions Ltd. Nairobi, KENYA Show Bio Hide Bio Sanjay Gandhi has 16 years of experience in corporate health, safety and environmental consulting, auditing and training. He has been a Certified TapRooT® Instructor since 2004. Sanjay has served as Chairman of the Kenya Occupational Safety and Health Association and the Kenya Petroleum Sector Environment Commitee. He has a Bsc in Civil/Structural/Environmental Engineering. Presenting: Planning Your Improvements

Tommy Garnett Vice President - Business Operations, Patient Safety Solutions & Consulting, Inc. Pittsview, Alabama USA Show Bio Hide Bio Tommy Garnett has 20 years of experience in Patient Safety & Risk Management. He is a Registered Nurse, a Certified Trauma Nurse, and a Flight Nurse. Tommy graduated from the American Institute of Medical Law, and is a licensed and Board Certified Healthcare Risk Manager. He is also Certified as a DoD Healthcare TapRoot® Instructor. Presenting: A Black Belt Candidate's Transformation of Healthcare Traditional Models Combining Lean Six Sigma and TapRooT® Root Cause Analysis Techniques Planning Your Improvements Response Lessons Learned from the Joplin Tornado Disaster

Arturo de la Garza Senior Consultant, SAFE TECH ADLG Garcia Garza NL MEXICO Show Bio Hide Bio Arturo de la Garza has a BS in Chemical Engineering and twenty-two years of experience leading safety efforts for two of the major international corporations of Mexico: Group Cydsa and Cemex. He is an Independent Safety Consultant and instructor for Vertic, S.C. serving all Latin American countries and was System Improvements' first Spanish speaking TapRooT® Instructor. Presenting: Planning Your Improvements

Michael Gorman Pfizer, Inc. Show Bio Hide Bio Mike has been the Director of St. Louis Quality Operations, Pfizer, Inc. since 2005. He leads the Quality Operations group in St. Louis, which is responsible for the release and disposition of Drug Substance and/or Drug Product manufactured onsite or by contract manufacturers for product development projects. Mike negotiates quality agreements, performs audits, and maintains compliance of contract organizations (i.e., contract laboratories) during the projects. Presenting: Root Cause Analysis of Quality Problems

Malcolm Gresham Managing Director, Practical Solutions Group Osborne Park WA, AUSTRALIA Show Bio Hide Bio • BCom in Information Systems • Completing Masters in Risk Management •17 Years experience including Risk Management consulting, systems analysis, systems development and training • Facilitated investigations for clients in the Mining, Maritime, Rail and Petrochemical industries • Has worked throughout Australia, New Zealand, Singapore, Malaysia, Indonesia, PNG, US and Canada. • Certified TapRooT® instructor since 2006 Presenting: Risk Management

Joel Haight Branch Chief, Mining Injury Prevention, Centers for Disease Control Show Bio Hide Bio Joel Haight is an expert in safety engineering and human factors engineering. Prior to joining the CDC, Dr. Haight served as an Associate Professor of Energy and Mineral Engineering at Penn State. Prior to joining the faculty at Penn State, Dr. Haight worked as a safety engineer for the Chevron Corporation for 18 years. He is board certified by the American Board of Industrial Hygiene and the Board of Certified Safety Professionals. He has a B.S. degree in Safety Sciences, and a Master’s degree and Ph.D. in Industrial and System Engineering Presenting: Design for Reliable Performance

Matthew Irving Team Manager, Improvement Interactive Riverside, California USA Show Bio Hide Bio Matthew Irving has over 10 years of software development experience, with a focus on enterprise level development and architecture. Before joining Improvement Interactive, TapRooT®s technology partner in software development, Matthew was the development manager in eCommerce, education, and the health care industry. Presenting: How You Can Help Shape the Future of TapRooT® Software

David Janney Senior Associate, System Improvements, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Dave Janney is a Senior Associate for System Improvements, Inc. He is retired from Delta Air Lines where he was the Corporate Safety Manager/Quality Auditor, and was a former OSHA VPP Special Government Employee. Dave is a Certified Manager of Quality/Organizational Excellence, Quality Auditor, and Quality Improvement Associate (American Society for Quality), and is an authorized outreach trainer of OSHA 10/30 hour courses. He has a BS in Business Management, and an MBA in International Management. Presenting: Planning Your Improvements

Susan Lewis Corporate HSE Manager, Wilbros Construction Show Bio Hide Bio Susan Lewis is the Corporate HSE Manager for the family of companies comprising Willbros Group, Inc., an engineering, procurement, and construction (EPC) services provider to the oil and gas, refinery, petrochemical, and power industries primarily in the United States, Canada, and Oman. A Certified TapRooT® Instructor as well as CSST Certified, Susan produces HSE communications for enterprise-wide distribution related to incidents, trends and emerging concepts. She also conducts quarterly TapRooT® system reviews for quality assurance and statistical reporting and to recognize and provide training for quality data input. Presenting: User Experience - Web Implementation of the TapRooT® Software

Michele Lindsay President, P2 - Performance Potential Uxbridge, Ontario CANADA Show Bio Hide Bio With over 20 years of experience across many industries, Michele recognizes processes are critical to organizations operating effectively and efficiently. But, processes alone do not lead an organization into performance excellence. Organizational culture provides the synergistic factor that accelerates performance towards excellence. It is like the harmony from the left and right hemispheres of your brain working in concert to create amazing results, the processes and culture in your organization. P² can provide assessments, consulting services for cultural transformation implementation, organizational and personal coaching, training and facilitation for implementation of a culture that engages employee and creates an environment ready and open for performance that launches you into excellence. Michele has been a certified Instructor for the TapRooT® System since 1998 and has consulted, investigated and taught using this tool to a long list of Companies that include: NASA, ExxonMobil, Pfizer, Exelon, First Energy, Ontario Hydro, PetroCanada, GE and Fluor. She has taught hundreds of TapRooT® courses and thousands of students throughout Canada, USA and Europe. As an “outside of the box” thinker, Michele was formally trained in Creative thinking techniques in 1994. Recognizing innovation as a key competency in the “new” economy and the challenges and limitations of improvement teams to come up with effective and innovative solutions to problems, Michele leads and facilitates improvements with teams. She a Certified Instructor of the Six Thinking Hats™ and teaches an Innovation and Creative Thinking Workshop that helps individuals and teams break out of the limits of day to day thinking. Michele lives north of Toronto, Canada with her husband and two daughters. She is an avid sports enthusiast and loves to help people find and access their potential. Michele has a B.Sc (Human Kinetics) from the University of Guelph. Presenting: TapRooT® Users Share Root Cause Best Practices Planning Your Improvements Positive Contributions in Facilitation & Management Interactions

Dennis Manley Director Risk Management/Quality, St. John's Regional Medical Center Joplin, Missouri USA Show Bio Hide Bio Presenting: Response Lessons Learned from the Joplin Tornado Disaster

Kevin McManus President, Great Systems! Rainier, Oregon USA Show Bio Hide Bio Kevin McManus is the President of Great Systems! and provides performance improvement coaching from his office in Rainier, Oregon. He is a TapRooT® instructor, and has served as an Industrial Engineer, Training Manager, Production Manager, Plant Manager, and Director of Quality during his 29 year business career. He has served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award for ten years. Kevin also writes the monthly Performance Improvement column for Industrial Engineer magazine and is a regular speaker at a variety of regional and national events. Presenting: Designing Your Continuous Improvement Program TapRooT® Implementation Success Stories Using the Baldridge Criteria to Achieve Performance Improvement Planning Your Improvements

Richard Mesker Consultant Crystal River, Florida USA Show Bio Hide Bio Richard Mesker has over 20 years of experience in Power Plant Operation, Electric Utility, Safety, Radiation Protection, Power Plant Water Chemistry Programs and Utility Safety Management. Richard oversaw the safety program for a fortune 250 company with multi-state locations. Richard is a graduate of the US Navy Nuclear Power Program. He received a Bachelor of Science degree in Business from the University of the State of New York and performed graduate studies at the University of South Florida in Industrial Hygiene and Safety Management. He is a TapRooT® instructor, certified safety professional, certified utility safety administrator, occupational health and safety technician, and registered with the national radiation protection technologists. Richard is qualified to teach many OSHA courses including OSHA 10 and 30 hour construction and general industry certification. His current and past affiliations include the Nuclear Industrial Safety and Hygiene Association (NISHA), the Southeastern Electric Exchange, Accident Prevention Section and the American Society of Safety Engineers (ASSE). Richard has experience with OSHA investigations, injury/fatality investigations, root cause determination, working with labor on investigations, site audits, training, procedure development and program oversight. Presenting: What is Culture and How Do You Identify and Solve Culture Problems Using TapRooT®? Planning Your Improvements Is Safety First, Third or Fifth?

Karen Migliaccio Consultant, Migliaccio Consulting, LLC Essex, Connecticut USA Show Bio Hide Bio Karen has more than 29 years of experience in Pharmaceutical Quality Systems, in both commercial and R&D organizations. She has expertise in GMP operations and regulatory inspections. Karen has investigated, analyzed, coached and reviewed 100’s of incident investigations and is a specialist in human error, audits, and SOP systems. Karen is currently an independent consultant, working with clients including: David Begg Associates Vertex Medimmune Bend Research Hovione Patheon Boehringer Ingelheim Shasun Her previous work experience involved 27 years with Pfizer in Laboratory Management and Quality Assurance. Karen has an MS in Analytical Chemistry from Purdue University. Presenting: Planning Your Improvements CAPA in Quality: The Strong and the Weak

Gerry Migliaccio Vice President, Pfizer Show Bio Hide Bio Gerry Migliaccio is Senior Vice President - Network Performance for Pfizer Global Manufacturing. Gerry leads the organization responsible for supply network performance, global external supply, global engineering, operational excellence, supply chain security and environment, health and safety. Gerry began his career at Pfizer in 1979 and has held positions in Quality Operations, Technical Services and Manufacturing. He served as Vice President of Global Quality Operations from 1999 – 2009 when he assumed his current role. Gerry served as Industry Representative to FDA’s Advisory Committee on Pharmaceutical Sciences and was the Rapporteur for ICH Q10 on Quality Systems. He is currently the chair of the PhRMA Technical Development and Operations Committee, a member of the ISPE International Leadership Forum and a frequent speaker on Quality Systems and GMP topics. Gerry is the recipient of the 2005 ISPE Professional Achievement Award and a 2006 Distinguished Alumni Award from Purdue University School of Pharmacy. Gerry received a Master of Science Degree in Medicinal Chemistry from Purdue University and a Bachelor’s Degree in Chemistry from the College of the Holy Cross. Presenting: How Pfizer Achieves Operational Excellence

Dave Munro HSEQ Director, Subsea 7 Norway NORWAY Show Bio Hide Bio Following 9 years in HM Forces, Dave worked offshore as a saturation diver for 19 years working in the N. Sea, Middle East, Africa (Nigeria, Congo, Angola), India, Egypt and the Mediterranean. He became interested in H&S in the early 90’s when working as a diver, and left the offshore industry to work as a safety consultant in the onshore construction industry for 18 months. Dave returned to the offshore industry in 1997 to work in Norway for 3 years as a safety advisor / process leader until being sent to Aberdeen to support the UK regional and global management as an HSE Technical Lead/Principal Advisor. He returned to Norway as Regional HSE Manager in September 2009 and is now the Norway HSEQ Director. Interests and activities outside work include hill walking, cooking and travelling. Presenting: Developing Great Investigators

Mark Olson Reliability Consultant, MFO Services Hibbing, Minnesota USA Show Bio Hide Bio Mark Olson is a Reliability Consultant for MFO Services. He is an experienced TapRooT® Instructor and Investigator with an impressive resume of valuable experience including 25 years in the petrochemical industry. Other experience includes facilitating RCFA for safety, environmental and equipment failure incidents, and conducting FMEA to develop equipment reliability improvement strategies; re-engineering a maintenance/reliability business process and providing RCFA facilitation for reliability improvement; and extensive management experience in an industrial setting. Presenting: Planning Your Improvements

Dennis Osmer Senior EHS Consultant, Progress Through Performance Suwanee, Georgia USA Show Bio Hide Bio Mr. Osmer has over 40 years of industrial experience - the last 7 years of his career as the World Wide Head of Health, Safety, Environment at CIBA Vision. There, he was responsible for the HSE activities for all of CVs operations (14 supply chain sites, 37 sales & marketing group companies, 11,000 employees on 3 continents). As the Head of HSE, he instituted multiple systems for accident reduction. In particular, he established systems for root cause analysis of accidents and targeted corrective actions. The achievement was a reduction in workers’ comp cost from $3MM per year, to less than $150k per year. Additionally, the global Lost Time Incident Rate was reduced to 0.07 and the recordable rate to 0.79. He is currently a consultant in Occupational Health, Safety, Environment, Emergency Management, and Business Continuity. He also is an instructor and investigator for TapRooT®. Presenting: Planning Your Improvements TapRooT® Implementation Success Stories

Kevin Palardy Consultant Calgary, Alberta CANADA Show Bio Hide Bio For the past 15 years, Kevin Palardy has enjoyed an international career working with thousands of teams in a variety of business development initiatives. Kevin has been instrumental in leading thousands of groups through the TapRooT® process to identify and implement best practices to improve business performance. Kevin has previously held positions, in QHSE, Corporate Development Specialist and Celebrity Liaison. He is the founder of a multi-million dollar investment firm and for 'fun' consults to an international group of companies in the area of business improvement. He currently resides in Calgary, Alberta, Canada with his wife and two children. Presenting: Planning Your Improvements

Mario Paquette Conseiller Senior, Groupe-conseil Perrier Chicoutimi, QC CANADA Show Bio Hide Bio Mr. Paquette is a senior consultant within the Perrier Consulting group and is responsible for various projects and interventions in work related health and safety. He has 30 years of experience in the field of the health and safety and human resources management including 12 years as production manager, 6 years in quality management and 12 years as an advisor in accident prevention. Mr. Paquette is recognized for encouraging innovation and creativity in the study of continuous improvement towards the achievement of the highest standards of safety and quality, productivity and cost control. He guides his current clients in their efforts toward prevention of accidents using an interactive coaching methodology. Mr. Paquette studied at the University of Sherbrooke in the field of management and at the College of St-Hyacinthe where he received his diploma in the study of production control. He also received additional education in the field of human resources and health and safety, problem solving, needs analysis, accident analysis and behavior based safety, instructor training, leadership in the management of change and effective meeting management. Mr. Paquette developed and implemented leadership programs for more than 3,000 supervisors and managers using highly interactive teaching methods adapted to various client cultures on three continents. These workshops are designed to insure that the participants will develop concrete actions that will allow for immediate application of their leadership skills and techniques. He designed and delivered “Leadership in action” workshops addressing organization leaders to enable them to have direct impact on the performance of employees at work. This workshop is currently being implemented in several companies and helps them to develop rituals of prevention which, with the expression of strong leadership. Mr. Paquette delivered certified TapRooT® training in French on behalf of System Improvements consulting group within various organizations. He has also facilitated many risk assessment process with the SQRA™ method within Rio Tinto Alcan company. Presenting: Planning Your Improvements Using Training Simulation to Improve Human Performance

Mark Paradies President, System Improvements, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Mark Paradies is President of System Improvements, Inc., a firm specializing in performance improvement and root cause analysis. He has 29 years of experience operating, managing, and improving high reliability systems. Mark started his career as an officer in Admiral Rickover’s Nuclear Navy. He also worked for DuPont and Westinghouse before starting System Improvements in 1988. Currently, Mark researches performance improvement strategies and helps senior management understand, plan, and implement performance improvement programs while he manages System Improvements and teaches TapRooT® Courses. Mark has a Bachelor of Science in Electrical Engineering, and a Master of Science in Nuclear Engineering (with emphasis on Human Factors), both from the University of Illinois. Mark is a board certified Professional Ergonomist, and a Certified Hazard Control Manager. He was also Engineer Certified by training, testing, and experience by Navsea 08. Presenting: What Does Management Need To Know About Process Safety Improvement The 7 Secrets of Incident Investigation & Root Cause Analysis Planning Your Improvements

Gerald Perrier Groupe-Conseil Perrier, Groupe-Conseil Perrier Chicautimi, QC CANADA Show Bio Hide Bio Mr. Gérald Perrier is the President of Perrier Consulting. He has 31 years of experience in both the occupational health and safety and human resources management fields, as a consultant and training officer, as well as having worked for 3 years in production duties. After having taught “Prevention Techniques” for a few years at the Collège de Jonquière and having managed the business service department in occupational health and safety, he established his company 25 years ago, which today has branched out across North and South America, Europe, Africa and Asia. He has strong expertise in accident prevention and has completed several conclusive projects, mainly within large-scale organizations. Mr. Perrier is known as a man of challenge and action, constantly searching for innovating and stimulating ideas. He currently guides several organizations in their occupational health and safety process, especially in the areas of leadership, critical risks management and behavioral based safety. An eminent speaker, he has been called upon to deliver over one hundred lectures on various subjects related to occupational health and safety. He studied Industrial Relations at the Université de Montréal and Education Science at the Université du Québec à Chicoutimi, Canada and completed a post-graduate degree in Occupational safety at the Université de la Sorbonne in Paris, France. Mr. Perrier is a certified consultant and training officer for Aubrey Daniels International, Atlanta, GA, with regard to behavior based safety. He is a member of the Quebec health and safety association (AQHSST), the Canadian Society of Safety Engineers (CSSA) and the American Society of Safety Engineers (ASSE). Presenting: Using Training Simulation to Improve Human Performance Planning Your Improvements

Ron Pryor Owner, Pryor Experience LLP Bettendorf, Iowa USA Show Bio Hide Bio Ron is the owner of Pryor Experience LLC, a safety and performance improvement consulting business helping clients around the world achieve breakthrough improvements in safety and health, quality, productivity, reliability, and profitability. Ron previously worked as a Senior Staff Safety Engineer and Human Performance Coordinator at Alcoa’s Davenport Works aluminum rolling mill in Bettendorf, Iowa. Ron’s 30 year Alcoa career included assignments in Operating Line Management, Production Planning and Supply Chain, and 20 years in Health and Safety. In addition to working with the full spectrum of traditional industrial safety programs and initiatives, Ron led the integration of human performance concepts, including root cause analysis, across all organizational functions. Ron is a Certified Safety Professional, a Certified TapRoot Instructor, and a member of ASSE. Ron attended Wittenberg University (BA Business Adminstration) and West Virginia University (MS Safety Management). After spending a significant portion of the past 25 years coaching and officiating youth soccer, volleyball, and basketball, Ron is enjoying bicycling and boating in his spare time. Presenting: Proactive Prevention of Injuries and Accidents Due to Human Error

Ken Reed Senior Associate and Equifactor® Program Manager, System Improvements, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Ken Reed brings 21 years of US Navy nuclear operator and supervisor experience to System Improvements, having served on numerous fast attack, ballistic missile, and research submarines. He is currently the Project Manager for the Equifactor® Equipment Troubleshooting module of the TapRooT® software, overseeing course and software updates and revisions. He holds a B.S. in Electronics Management from Southern Illinois University. He was born and raised in Watertown, NY, and currently resides in Knoxville, Tennessee. Presenting: Troubleshooting Equipment Problems as Part of a TapRooT® Investigation Certified TapRooT® Instructor Best Practices Developing Great Investigators Planning Your Improvements

Heidi Reed Consultant, Heidi L. Reed Consulting Grand Junction, Colorado USA Show Bio Hide Bio Heidi Reed has over 25 years of experience as a health, safety and environmental professional. She currently holds a Certificate of Safety Management with the American Society of Safety Engineers. She has been an accomplished Regional Health, Safety, Environmental Manager for a major international corporation and has an extensive background in managing and mentoring US-based construction and general industry health, safety and environmental programs. Heidi has successfully utilized TapRoot® to analyze the root cause of incidents and to develop strategic corrective action plans for mitigation of jobsite hazards. Currently, Heidi is a TapRooT® instructor and a health, safety and environmental consultant specializing in program and safety technician development. Presenting: Planning Your Improvements

Lori Reineke-Avant Show Bio Hide Bio Lori Reineke-Avant is a married, suburban, working mother of two adult children and a 27-year resident of Atlanta, Georgia. One evening in the fall of 2009, while driving alone, Lori was involved in a traffic accident that resulted in fatal injuries to a pedestrian crossing the highway on a red light. Although witness testimonies confirmed the pedestrian had crossed the street illegally, three months later Lori was charged and arrested on a four count felony vehicular homicide charge that included texting while driving. Her charges arose from a local statute that allowed for distracted driving charges in the absence of any law at that time that banned cell phone usage while driving. What had been a quiet suburban life for Lori turned in to a personal and public 2-year battle to prove her innocence of texting while driving during the accident. The story of her experience takes on many twists and turns, including false accusations of texting by a third party, a local political agenda to ban texting while driving and the lessons she has learned about the potential for criminal prosecution of accidents. Presenting: Criminal Prosecution of Accidents

Debbie Riley Pfizer Show Bio Hide Bio Debbie is a Quality Assurance Principal Scientist with over 26 years of experience with Pfizer, within the commercial and R&D areas, consisting of 20 years in Quality Assurance and 6 years in the QC laboratory, including technical and supervisory positions. She possesses a solid background in cGMP compliance, rationale decision making process, and has become a Pfizer Certified Auditor, Pfizer Certified Green Belt, a certified TapRoot® Advanced Root Cause Analysis Team Leader, and has led many limited duration teams. Presenting: Root Cause Analysis of Quality Problems

Boris Risnic Consultant, Ris Consultoria Treinamento E Cumércio Ltda Sao Paulo, BRAZIL Show Bio Hide Bio Boris Risnic teaches TapRooT® in English, Spanish, and Portuguese. He has conducted multi-national TapRooT® deployment for companies in Central and South America. He has conducted over 50 TapRooT® investigations worldwide. Boris has a BS in Industrial Engineering - Electronics. Presenting: Planning Your Improvements Using TapRooT® To Analyze Near-Misses, At Risk Behaviors, and Adverse Trends

Warren Rusich Vice President HSE, Well Intervention Group, Superior Energy Services Harvey, Louisiana USA Show Bio Hide Bio Coming Soon! Presenting: Proactive Prevention of Injuries and Accidents Due to Human Error

Ken Scott Consultant Beaver, West Virginia USA Show Bio Hide Bio Ken Scott worked for the Mine Safety and Health Administration (MSHA) as an Instructor at the National Mine Health & Safety Academy. He developed MSHA’s Accident Investigation Training Program, and investigated many mining accidents including mine explosions. Ken is a Certified Mine Safety Professional and a TapRooT® instructor. He has a BS in Agriculture, and a MS in Safety (Mining). Presenting: The Day 29 Miners Died: The UBB Mine Explosion Planning Your Improvements

Mhorvan Sherret Director, Matrix Risk Control (UK) Ltd. Aberdeen, UK Show Bio Hide Bio Mhorvan spent his early career as a serving Police Officer joining Grampian Police in 1976.Within the former Scottish Crime Squad, now Scottish Crime and Drugs Enforcement Agency, he held management roles in a number of operations throughout the UK. He had additional responsibility for serious crime investigation, staffing, budgeting, technology and liaison with multi disciplined organisations throughout the country. He also headed the National Covert Policing methods and Surveillance Training Unit within Crime Management Division at the Scottish Police College. He has particular experience in cross functional team building and leadership with exposure to many critical incidents which required deployment within external Crisis Management Teams to ensure damage limitation and business continuity. In the private sector he has worked for a number of organisations in crisis management training development and delivery with a particular emphasis on incident investigation, kidnap and ransom and counter terrorism. He is an accomplished instructor with an empathetic and understanding style. In his current role he has led the development of a unique, dynamic and interactive Corporate Manslaughter training “experience” which has been highly acclaimed throughout industry. He is currently a director of Matrix Risk Control (UK) Ltd. Presenting: Planning Your Improvements

Susan Sinclair Executive Director, Mercy Safety Center Chesterfield, Missouri USA Show Bio Hide Bio Susan Sinclair is the Executive Director at Mercy Safety Center, Sisters of Mercy Health System. Presenting: Response Lessons Learned from the Joplin Tornado Disaster

William Sirois Senior Vice President & COO, Circadian Technologies Stoneham, MA USA Show Bio Hide Bio Bill Sirois is Senior Vice President and Chief Operating Officer for Circadian Technologies, a leading research, information and consulting firm specializing in reducing the costs, risks and liabilities of shiftwork and extended hours operations. Bill has a chemical engineering and ergonomics background, with more than three decades of operational management and consulting experience in the areas of health, safety, and productivity. Presenting: Developing a Fatigue Risk Management Plan Using FACT to Measure & Analyze Fatigue (Both Reactive & Proactive)

Ed Skompski Vice President, System Improvements, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Ed Skompski has been with System Improvements since 1996, and has taught and specialized in performance improvement through teaching the TapRooT® System for root cause analysis, performing and facilitating investigation, and helping companies implement performance improvement programs. He has taught hundreds of training courses around the world at both client sites and through public seminars. Ed has been a Partner since 2000, and a VP since 2006. He is currently manager of software development, technical support, e-commerce, and network support. Additional responsibilities include client management, training, and product development. Ed has also spearheaded the projects focused on reducing medical errors in the healthcare industry through the implementation of root cause analysis techniques. Prior to joining System Improvements Ed provided environmental evaluation, remediation consulting and project supervision for Radian Corporation and Law Engineering. Presenting: Planning Your Improvements Response Lessons Learned from the Joplin Tornado Disaster

Alan Smith Founder, Matrix Risk Control (UK) Ltd. Broadford, Isle of Skye, UK Show Bio Hide Bio In September 2008, Alan Smith completed a 30 year career with Grampian Police having attained the rank of Detective Superintendent and Deputy Head of CID for the Force. With the portfolio for Major Crime Operations, he held the strategic lead within the Force for all Homicide Investigations and combating Organised Crime. As one of a small cadre of nationally trained and accredited Senior Investigating Officers (SIOs) in the arenas of both Counter Terrorism and Kidnap and Extortion, Alan has an extensive and diverse depth of experience. With Grampian Police having the lead for Policing the North Sea Energy Sector, he gained unique experience leading investigations into a number of high profile offshore Critical Incidents and tragedies. He was frequently the senior spokesperson leading major press conferences and liaising with the media. Further, as the identified Force Investigative lead in the event of a Royal Family death when in residence at Deeside, Alan was exposed to contingency planning and exercise of the highest sensitivity. Since leaving the Police, Alan founded Matrix Risk Control (UK) Ltd. and has been actively involved in the development of bespoke training courses specifically for industry and commerce. Presenting: Planning Your Improvements

Clare Solomon Creative Director, Hill Solomon Chesham, Bucks ENGLAND Show Bio Hide Bio With a successful track record as an account director with a London agency, Clare founded Hill Solomon in 1991 and has been instrumental in the steady growth of the consultancy. Clare has widespread experience in all aspects of design communications and takes overall responsibility for Client servicing and the direction of the design process. Clare has extensive experience in developing and managing EHS communications campaigns. Projects include: BAA: Awareness campaign to support the ‘Incident and Injury Free’ initiative during the building of London Heathrow Airport’s new Terminal Five – (the largest Construction site in Europe). GlaxoSmithKline: This process safety awareness campaign is about minimising the risk of an explosion in the workplace, which although is a rare occurrence, can be catastrophic if it does happen – BP Texas for example. We created a 20 minute film and managers support pack which was rolled out to sites globally. Wates Construction: For this construction firm, we created and implemented a Near Miss Reporting system. This included eye catching near miss stations and reporting cards and Management training tools to ensure joined up thinking across the 200 UK sites. BAE Systems: We rolled out a safety communications campaign to support the companies culture change program. It is proving successfulby getting the workforce talking positively about health & safety in a totally different way, which is having an impact on the way people think and behave. Presenting: Working Across Languages and Cultures What is Culture and How Do You Identify and Solve Culture Problems Using TapRooT®?

Ramasami Sundaresan Managing Director, Athena HESS Consultants Pte Ltd Seoul KOREA Show Bio Hide Bio Ramasami Sundaresan (Rama) has more than 30 years’ experience in industrial Safety, Security and Emergency Management. He was commended by the government of Singapore for contributions to the promotion of occupational Safety & Health in the country. Rama has wide ranging Environment Health & Safety background acquired through: · 15 years of Safety and Security management, Contingency Planning, Emergency Response and Training roles at major oil companies · Extensive hands on experience in the successful management of major tankfarm & process fires, product release emergencies. · 10 years of Auditing, Risk Assessment, Incident Investigation & Analysis, and Due Diligence reviews that brought about effective recognition of key risks and sharing of lessons learned across regional operations. · 5 years of Safety, Health & Environment performance planning, goal setting and measurement His qualifications are: · MBA from the State University of New York at Buffalo. · Fellow of the Institution of Fire Engineers, UK (FIFireE). · Registered Industrial Fire Safety Manager with Singapore Civil Defense Force (SCDF). · Certified Safety Auditor, Singapore Ministry of Manpower Rama has served in with government and the private sectors in Singapore, namely Port Authority of Singapore, Shell Eastern Petroleum Private Limited, Singapore Refining Company Private Limited, Caltex Singapore Private Limited, Chevron Singapore Private Limited He is currently with GS Caltex Corporation, South Korea in the position of Senior Technical Adviser in Health & Safety and Environment planning. He concurrently manages the Singapore based consultancy Athena HESS Consultants Pte Ltd. Presenting: Planning Your Improvements

Steve Swarthout President, Performance Improvement of Virginia, Inc. Mineral, Virginia USA Show Bio Hide Bio Steve Swarthout is President and Senior Partner of Performance Improvement of Virginia, Inc. He has 40 years of engineering/equipment troubleshooting experience, and has taught TapRooT® to thousands of people. He has held a Senior Reactor Operator license at a commercial nuclear utility and facilitated over 100 incident investigations. Presenting: Planning Your Improvements

Jim Thatcher Team Lead, EHS, EnCana Oil & Gas (USA) Inc Denver, Colorado USA Show Bio Hide Bio Dr. Thatcher has 25 years of experience in the Oil and Gas, Metals/Minerals and Chemical industry, with management positions in engineering, operations, human resources, safety, health and environment, as well as training and security. He has a MS in mechanical engineering, and a Ph.D. in psychology/organizational development He has had many articles published in the Occupational Hazards Magazine, the VPP Leadership Magazine, IADC driller magazine, and through several organizations such as the National Safety Management Society and the World Safety Organization. He is listed as an expert witness for operational as well as safety, health, environmental, training and security issues in the Oil and Gas industry and the mining, minerals and chemical industry He is recognized in the Safety, Health, Environmental, Training and Security disciplines as an expert in these fields. Retired from US Marine Corps with the rank of Colonel after 22 years He was the president of the National Safety Management Society for two terms, and is on their board of directors. He is closely associated with the World Safety Association, and is listed in the United Nations directory as an expert in the field of safety, health, training and security. He was the President of Technical Safety and Training Solutions, Incorporated, and consulted in the United States, Europe and South America. He is currently the Team Lead for Safety, Health and Training programs for EnCana Oil and Gas Company, headquartered in Denver, Colorado. Presenting: Developing Great Investigators

Harry Thorburn Matrix Risk Control Show Bio Hide Bio Harry Thorburn received his BA in Sociology and his BSc in Criminology, and served as a British Merchant Marine from 1972-1978. He then proceeded to work as a commander in the Grampian Police force in Aberdeen, UK. During his time there, he developed the Scottish Police Service training manual, and led major investigation teams. In 2010 Harry also began working as an Airport Security Specialist.

Brian W. Tink President, Watershape Safety Analysis Haliburton, Ontario CANADA Show Bio Hide Bio During the latter part of Brian Tink's career at Hydro One (starting in 1994), he specialized in health, safety and environmental matters. Before pursuing other interests, he held the title of Manager of Health, Safety & Environment Field Support for Hydro One Networks, Inc. This branch of Hydro One delivers electrical service to homes and businesses across the province of Ontario, Canada. Hydro One owns over 90,000 miles of Transmission and Distribution Lines, serves 1.3 million customers with 4,600 regular employees. In this position, while reporting to the VP HSE, he was called to analyze and investigate safety incidents that occurred. He has facilitated or been part of the action plan development for numerous investigations, approximately 30-40 per year since 2000. The position involved working with and reviewing incident reports and action plans with other Line of Business VP’s and Directors. The lines of business included Construction, Lines, Station Maintenance and Forestry type work activities. He has also been called to lead or participate in investigations where a high level of scrutiny is expected for the results or there is significant need to identify areas of improvement. During his career, he had the opportunity to attend an extensive amount of training and seminars. The training resulted in becoming a Certified Registered Safety Professional in Canada and a Certified Utility Safety Administrator through the National Safety Council in the USA. Both of these certifications require safety management theoretical knowledge, testing and several years safety management experience. Presenting: What is Culture and How Do You Identify and Solve Culture Problems Using TapRooT®? Planning Your Improvements

Brian A. Tink Consultant, Watershape Safety Analysis Inc. Haliburton, Ontario CANADA Show Bio Hide Bio Brian A. Tink has recently graduated from the University of Ontario Institute of Technology with a Honours Bachelor of Arts Degree in Criminology and Justice. His degree provides Brian the educational background to address and identify the cultural aspects of populations which are necessary to successfully implement corporate programs. Working with Watershape Safety Analysis Inc. Brian currently assists companies to identify and transform their organizational culture. He co-created a two day course which allows participants to use the Taproot tree in order to improve their organization’s culture. Brian is a certified instructor and facilitator using Human Synergistics’ culture and individual assessment tools. Presenting: What is Culture and How Do You Identify and Solve Culture Problems Using TapRooT®?

Ken Turnbull Consultant Houston, Texas USA Show Bio Hide Bio Ken Turnbull is a Consultant and TapRooT® instructor with an impressive resume of worldwide experience. Ken specializes in developing proactive measurements for safety programs, coaching executives in demonstrating management commitment to safety, and doing root cause investigations. He worked for Texaco for 32 years, and lead many accident and incident investigations as Texaco’s Corporate Safety manager. He used and taught the TapRooT® method for over eight years at Texaco and was instrumental in convincing executive management of Texaco the importance of reporting and determining the root causes of all incidents, including near misses. Ken is a CSP, a former member of the NFPA 30 Committee, a former member of the Technical Steering Committee of the Center for Chemical Process Safety and a former Chairman of the API Safety and Fire Protection Sub-Committee. Ken has taught courses in the USA, Canada, Scotland, and Africa. Presenting: Planning Your Improvements

Linda Unger Vice President, System Improvements, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Linda Unger is Vice President of System Improvements, Inc. She first became involved in incident investigation and root cause analysis in 1986 as a field engineer working for DuPont where she performed investigations into operating and maintenance problems. Since that time she has become an expert in root cause analysis, incident investigation, and development of performance improvement programs. Currently, Linda helps clients use TapRooT® as part of their performance improvement program by developing implementation strategies. In addition, Linda is responsible for the development of the 2-Day TapRooT® Training program and licensing of TapRooT® Training and Software to clients. She also teaches TapRooT® Courses. Presenting: Certified TapRooT® Instructor Best Practices TapRooT® Users Share Root Cause Best Practices Planning Your Improvements

Chris Vallee Senior Associate, System Improvements, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Chris Vallee is a Senior Associate and TapRooT® Instructor with System Improvements, Inc. Chris has 18 years of experience in the aviation industry (from repairing to building aircraft cradle to first flight). A Six Sigma Black Belt with a Human Factors in Psychology Masters Degree, he often spends one-on-one time with many of our clients in process improvement and TapRooT® company implementation. Presenting: Planning Your Improvements Ergonomic and Human Performance Improvement Trending Using the TapRooT® Software

Dan Verlinde Director of Information Technology & Software Deve, System Improvements, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Dan Verlinde has been with System Improvements since 2006 overseeing the development and technical support of all TapRooT® software. Prior to joining System Improvements, Dan was a Business Systems Analyst for an international third-party certification company. There he oversaw the implementation, development and support of a business software used for performing audits to international standards. In addition to his education at the University of Michigan, Dan has had formal training in SQL, Crystal, Software Administration and Lean principles. Presenting: Bridging the Software Knowledge Gap What's New in the TapRooT® Software Planning Your Improvements Using the TapRooT® Software to Perform an Investigation

Bryan Ward President, WTMS, Inc. Wichita, Kansas USA Show Bio Hide Bio Bryan began his lean education while serving in the United States Air Force. Being part of a small, core team that was trained in tool & task kitting, cross training and flexible workspace design; Bryan was an instrumental part of the implementation team at three US Air Force locations. From there, Bryan has led numerous lean enterprise engagements and implementations at Raytheon Aircraft Company as a Program Administrator, Manufacturing Manager, Lead Six Sigma Black Belt in the Aftermarket Business Division, Manufacturing Operations and for numerous clients after leaving Raytheon. Bryan has dedicated the last 20 plus years to designing and improving processes, creating cultural change at all organizational levels and has a passion for continuous improvement. Bryan has been an independent contractor since February of 2006 serving the role as change agent, project leader, workforce training developer and trainer within the Steel Fabrication, Mechanical Construction, Energy Exploration, Assisted Living and Non-Profit Industries. Bryan is currently serving on the House of Hope Wichita Board of Directors and is Campaign Chairman for their $1.0 Million Dollar Capital Campaign. Bryan is a certified Visionary Team Planning Navigator. This is a tool designed to assist companies in strategic planning, long term goal development and deployment. Bryan has developed Quality Management Systems, led numerous Root Cause Corrective Action Sessions and Enterprise Metric Alignment and Development initiatives. He is married, resides in Wichita Kansas and has 2 teenage daughters. In his spare time he enjoys the outdoors, playing his guitar and training for long running distance events. Presenting: Quality Issues

Jade Washmon HSE Advisor Deepwater Wells, Shell International E&P Inc. Houston, Texas USA Show Bio Hide Bio Jade Washmon is the HSE Advisor at Shell International E&P Inc. Presenting: Developing Great Investigators

Jim Whiting Principal Risk Engineer & MD, Practical Solutions Group Indooroopilly, QLD, AUSTRALIA Show Bio Hide Bio • Internationally known risk engineer and HSE expert • 25 Years experience in risk management, safety and performance improvement • Former Chief Executive Officer of the National Safety Council of Australia • 18 Years experience as a Senior Lecturer in Medical Physics & Bioengineering Presenting: Planning Your Improvements Risk Management

William Wiatrowski Associate Commissioner, U.S. Bureau of Labor Statistics Show Bio Hide Bio William Wiatrowski has headed up the BLS Office of Compensation and Working Conditions since 2005. Prior to that he was Assistant Commissioner for the BLS Occupational Safety and Health Statistics Programs and held a number of staff and supervisory positions in the BLS wage and benefit programs. The BLS compensation and workplace safety and health programs provide comprehensive information on employee wages and benefits and serve as the nation's public health surveillance systems for work-related fatal injuries and non-fatal injuries and illnesses. Mr. Wiatrowski received a Bachelor of Arts degree in Economics and the History of Art from Yale University and a Masters of Business Administration degree from the George Washington University. He is the author of numerous articles on employee benefits, compensation, and occupational safety and health issues and speaks on these topics before a wide variety of audiences. Presenting: Trends in the Workplace: Safety and Health

Michelle Wishoun Licensing Paralegal, System Improvements, Inc. Knoxville, Tennessee USA Show Bio Hide Bio Michelle has been with System Improvements since 2007 as the Licensing Paralegal and TapRooT® Implementation Strategist. She writes Licenses for clients and assists with negotiations. She also maintains and oversees the Certified TapRooT® Instructor database information and helps clients become certified. Michelle has her BS in Legal Studies and AS in Paralegal Studies as well as some informal training. Presenting: Certified TapRooT® Instructor Best Practices