TapRooT® Knowledge Base

Category » TSS Version 4.x.x

There were 18 articles found in this category:

1. How Do I Backup my TapRooT® Database?
   How Do I Backup my TapRooT® Database? To backup the database you will need to go to the System Administration dropdown menu at the top of the screen and select Database Management – Backup/Restore You will then be presented with the following screen where you will click on the BACKUP DATABASE ...
2. Installing TapRooT® System Software on a Netbook Computer
   Use This Procedure If... - You want to install the TapRooT® System Software on your netbook computer. Step-by-Step Instructions The default resolution for most netbook computers is 1024x600 and as a result, you will get the following error when you try to open the TapRooT software: ...
3. How Do I Export an Incident?
   How Do I Export an Incident? Launch the software and highlight the incident you wish to export in the Incident Manager. Click on the [EXPORT] button on the bottom of the Incident Manager. Once selected, you’ll see a pop-up window with the filename and location of the export file, whose ...
4. Error: "The TapRooT® System Software is experiencing trouble accessing its data..."
   When opening the TapRooT® System Software, you may see the blue background open and then after a few seconds receive the error below: The TapRooT® System Software is experiencing trouble accessing its data in the following location: Server/Instance Name: (local)\TAPROOT Database: TapRooT ...
5. How Do I Export a SnapCharT®?
   Use This Procedure If... - You need to send your SnapCharT® to another user - You need to backup a specific SnapCharT® Step by Step Instructions: 1 - With your SnapCharT® open, look at the upper left part of the window and you will see the name of the chart you are working on: (Write that filen ...
6. Basic Instructions for Using TapRooT® Software Version 4.x.x
   Basic Instructions for Using TapRooT® Software Software version 4.x.x SETTING UP AN INCIDENT Log on to TapRooT® System Software. At the Incident Manager Menu, Click on [New] from the Options Menu at the bottom of the page. Type required Incident information: Incident Title In ...
7. How Do I Combine Multiple Databases?
   How Do I Combine Multiple Databases? With version 5.1 looming on the horizon, I thought it would be advantageous to re-visit the topic of combining databases in the TapRooT® System Software. The most important part of this is that you MUST have a multi user license(workgroup or enterprise) in o ...
8. How Do Import an Incident?
   How Do Import an Incident? Launch the software and click on the “Import” button on the bottom of Incident Manager Use the File Browser to locate the exported .TS4 incident file Once imported, you should see a confirmation message that the incident was imported successfully. Pleas ...
9. How Do I Turn on File and Print Sharing?
   File and Printer Sharing is required to install the database engine utilized by the TapRooT® System Software. This can be removed after installation per company security guidelines if necessary. - Log on as Administrator. - From the START menu, select CONTROL PANEL / NETWORK CONNECTIONS - Ri ...
10. How Do I Resolve 'Unable to Determine System Default Collation' Errors?
    How Do I Resolve 'Unable to Determine System Default Collation' Errors? On some machines purchased outside the United States, the "system locale," which determines the default character set (letters, symbols, and numbers) and font you use to enter information and that are used to display info ...
11. How Do I Install the TapRoot® Software in Windows Vista?
    How Do I Install the TapRooT® Software in Windows Vista? Windows Vista adds an additional security measure with User Access Control (UAC). In Vista, when a user is logged in as an Administrator, it allows you to install software but if that software tries to update core files either during ...
12. How Do I Install TapRooT® System Software 4.0.6?
    How Do I Install TapRooT® System Software 4.0.6? This article will describe how to install the TapRooT System Software 4.0.6. First thing you want to do is insert the CD into your CD-ROM drive. Once it's in there, if this screen doesn't open up automatically, double-click on the "My Compu ...
13. How Do I Completely Remove the TapRooT® Software?
    How Do I Completely Remove the TapRooT® Software? Here are the steps to perform a complete uninstall of the TapRooT® System Software: 1 – Go to your Desktop and double-click on the “My Computer” icon Go to “C:\Program Files\TapRooT” folder a ...
14. Error: "Setup Has Detected That The TapRooT® System Software Is Already Installed..."
    Error: Setup Has Detected That The TapRooT® System Software Is Already Installed Have you ever been trying to install the software and you receive a message like this one? When installing the TapRooT® System Software, the software searches all local drives looking for any instance of ...
15. How Do I Disable User Access Control (UAC)?
    Windows Vista adds an additional security measure with User Access Control (UAC). In Vista, when a user is logged in as an Administrator, it allows you to install software but if that software tries to update core files either during install or when the application runs, it may fail. By turning ...
16. What Causes a 'Runtime 52' Error?
    What Causes a 'Runtime 52' Error? In Windows XP: In Windows XP, the main reason you will receive a 'Runtime 52' error message is if you try to install the software and do not administrative rights on the local machine. Often times companies, for security reasons, will limit the rig ...
17. What Causes a 'Runtime 91' Error?
    What Causes a 'Runtime 91' Error? You will see this error as a result of two different circumstances. The first is if you try to import blank causal factors into the Root Cause Analysis tab in the Incident Editor. When adding causal factors on a SnapCharT, you want to ensure that the object i ...
18. What Causes a 'Runtime 76' Error?
    What Causes a 'Runtime 76' Error? This error is a result of a missing temporary directory and only occurs on multiple user installations. The cause is that when SnapCharT is launched, it sets the temporary files directory to that specific user's Windows Temporary Files directory. It uses this ...