Best Practice Presenters

Alethea Arnold
Quality Systems Auditor, Siltronic, Inc.

Alethea Arnold

Rainier, OR USA

Alethea Arnold has a passion for understanding systems that make organizations successful. Currently, she serves as Quality Systems Auditor for Siltronic, Inc., a silicon wafer manufacturer, where she has been employed for 35 years. Alethea is a certified Lead Auditor for ISO TS/16949, 9001, 14001 and 18001, and has audited companies around the world to these standards. Alethea is also a certified Franklin Covey Seven Habits Facilitator, and she served for three years as an Examiner for the Malcolm Baldrige National Performance Excellence award.    

Presenting:

Randy Bennett
Risk Management / Process Safety Engineer, Aera Energy LLC

Randy Bennett

Bakersfield, California USA

Presenting:

Peter Berkholz
Engineering Manager, Director, Capability Resources

Singleton, AUSTRALIA

Peter Berkholz is a TapRooT® Instructor with over 25 years of mining and industrial experience.

Peter Berkholz is teaching a 2-Day Pre-Summit Course
Hazard Recognition.

Heinz Bloch
Consulting Engineer, Process Machinery Consulting

Heinz Bloch

Westminster, Colorado USA

Heinz Bloch is a graduate of New Jersey Institute of Technology (BSME, MSME, Cum Laude). After his retirement from Exxon Chemical Central Engineering (in Baytown, TX), he worked as a consulting engineer and author of 17 books. He is the equipment/reliability editor of Houston-based Hydrocarbon Processing and has published over 460 papers and articles on reliability improvement subjects. For several decades, he has advised industry on maintenance cost reduction and reliability improvement issues and has taught over 500 equipment uptime improvement courses on all six continents.

Presenting:

Amy Bratkovic
Project Manager, PNM Resources

Amy Bratkovic

Albuquerque, NM USA

Amy Bratkovic is a Project Manager for PNM Resources, an electric utility company,  in Albuquerque, NM. She has worked at PNMR for 11 years. Amy received her Lean Six Sigma Black Belt from Villanova University in 2011, and her BA in Finance from Western Governors University in 2010. At PNMR, she leads the training initiative for Continuous Process Improvement.  Most recently, Amy lead a team through the selection and deployment of TapRooT®.  The focus of this team is to utilize TapRooT® methodology for investigating safety, environmental, reliability, and IT incidences. 

Presenting:

Ralph Brickey
Consultant

Ralph Brickey

Kingston, Tennessee USA

Ralph Brickey’s experience in facilitating individuals and teams through insight-based learning experiences and working with teams to enhance effectiveness and performance has given him an appreciation for the potential for sustainable high performance within every organization. His work with exceptional leaders, from executives to first line workers in different organizations, has confirmed the importance of developing the spirit of leaders to enable them to inspire organizations to achieve excellent results.

Ralph worked for twenty-eight years with the Tennessee Valley Authority in multiple roles including Nuclear I&C Maintenance and Training, Training Accreditation Manager, and Program Manager for a major culture change initiative. Ralph holds a Doctor of Education in Collaborative Learning from the University of Tennessee and multiple technical undergraduate degrees. His research interests are dialogue, reflective practice and problem solving. Ralph is curious about almost everything and interested in the rest.

Ralph currently facilitates root cause analysis, equipment troubleshooting and train-the-trainer courses in North America, Asia, Africa, the Middle East and the South Pacific.

“I am excited about partnering with organizations to explore and appreciate together what I believe is the unlimited potential for growth and excellence of performance in both individuals and teams to create healthy high performance safety cultures.”

Presenting:

Dr. Beverly Chiodo
Professor, Texas State University

Dr. Beverly Chiodo

San Marcos, Texas USA

Dr. Chiodo is a professor in the Department of Management at Texas State University.  Dr. Jerry Supple, former President of Texas State, said she has won every teaching award the university offers, and she's been recognized for her teaching effectiveness at the state and national levels as well.  In 1996, she was featured as "Hero of the Day" by CBS national TV program -- This Morning.  In 1997, Beverly was named "The Best Business Professor in the Nation" by the National Business Education Association.  She has published widely in her field and is a frequent presenter at seminars and conferences.

Beverly earned her BBA degree from Baylor University, her MBA from Texas Tech, and her Ph.D. from Texas A&M.  She is known by her students as the "Doctor of Encouragement."  Beverly says that her teaching philosophy can be summed up in the proverb which says, "A wise teacher makes learning a joy."


Presenting:

Carl Dixon
Musician

Carl Dixon

Haliburton, Ontario CANADA

“Omniscience is denied us mortals; we can never know all the factors which lead to the outcomes of our journey through this life. However, I do believe now that the important ones are revealed to us at the right time; to wit, my own tale of blindness, neediness and stubborn adherence to a tired belief system which could only have led to my own destruction. My story would have a different ending had it not been for the love of a good woman, a supportive family, a caring community and the determination to endure.”

Carl Dixon is a Canadian rock musician who has been a part of such bands as Coney Hatch, April Wine and The Guess Who. In 2008 he was involved in a near fatal car crash that could have cost him everything. His story is more than a tale of “had it all and almost lost it”; for Carl the story became, “What now?”

“Our human minds are the single greatest power on earth. What we generate from our thoughts can be as great as the greatest things ever seen. Our thoughts determine our path; if we find ourselves on a bad path it’s never too late to substitute better thoughts in place of unsatisfactory ones. We can always choose strength over weakness, courage over fear, stoicism over complaint. Sure, it’s not always easy, but it can become a habit if you’re determined to have a good life”.

The threads from which the fabric of Carl’s life were woven are indeed a "Strange Way To Live."

Presenting:

Benna Dortch
Implementation Strategist, System Improvements, Inc.

Benna Dortch

Knoxville, Tennessee USA

Benna Dortch has been with System Improvements since 2006.  Her background prior to coming to System Improvements was in finance and marketing, as well as being the Assistant to the Chairman of the Board of a Fortune 500 company.   As Implementation Strategist at System Improvements, Benna enjoys working with companies around the world to help determine the right path they need to take to successfully utilize TapRooT® and help them organize onsite TapRooT® courses.  

Presenting:

Pat Fortune
RCA/Incident Investigation Specialist, Suncor Energy Services

Pat Fortune

Patrick has been involved with System Improvements since 2005 when he took his first TapRooT® Course. Over the next few years he championed the installment of TapRooT® into a Major Oil and Gas Company. In the process Pat joined the TapRooT® Advisory Board and has been a regular attender at the Summits.

Pat has been doing Root Cause Analysis for serious incidents on and off for about 7 years. He has investigated numerous serious injuries, fatalities, process losses, a drilling rig loss and several major economic losses to the tune of tens of millions of dollars.

Patrick is currently employed by Suncor and works as the RCA Specialist with a small team of investigations staff that manage the Investigation and Root Cause Analysis of “high impact” incidents, company wide. He is also assists the implementation team that is installing TapRooT® as Suncor’s RCA software of choice. He is frequently called on as a resource for cold eye review and Quality Assurance of the Root Cause Analysis portion of investigations at Suncor, and is a Certified In House Instructor for the 2-Day course.

A wide and varied career in Process Operations and Safety has seen Pat accumulate his fair share of certifications. He is a Canadian Registered Safety Professional, Second Class Power Engineer, and most recently achieved his NEBOSH IGC Certification.  Ask Pat about his favorite certification however, and he will tell you PG2. That stands for “Paraglider 2, Novice,” his most recent passion. He spent many weekends at a 4000 foot launch site in the mountains of BC this last year and is “hooked” He is currently working on his intermediate & instructor ratings.

Patrick is happily married to his wife Dianne of 30 years, and has 2 adult offspring, an academically inclined daughter who loves to travel and a son working in Oil and Gas industry in Northern Alberta who is following Pat’s adrenalin seeking ways when not at work.

Patrick will be responding to Frank Verschueren’s “7 Organizational Factors” and how one might identify these using TapRooT®.

Presenting:

Scott Gunderson
Senior Safety and Health Specialist , CIH CSP, Monsanto Company

Scott Gunderson

St. Louis, Missouri USA

Scott Gunderson is a Sr. Safety and Health Specialist working on the Global Safety and Health Team for Monsanto in St. Louis, Missouri for the last 22 years.  Prior to that time he worked in a variety of Industrial Hygiene and Safety roles for Armco Steel and Olin Corporation. 

Scott holds a BS in Biology and a MS in Industrial Hygiene from the University of Central Missouri.  He also is a Certified Safety Professional and Certified Industrial Hygienist.

Throughout his work career, Scott has been responsible for work site analysis of safety and health risks including incident investigation and analysis.  Scott’s current responsibilities include providing safety and health support to Monsanto’s North American Seed manufacturing and research operations and the global Biotechnology organization.

In addition, he leads the global Safety and Health Excellence program, Behavior Based Safety process and the root cause analysis process which eventually brought him into the TapRooT® family.  He is a Certified TapRooT® Trainer and is the contact for the global implementation of the TapRooT® process and software.

Presenting:

Joel Haight
Associate Professor of Industrial Engineering, University of Pittsburgh

Joel Haight

Pittsburgh, Pennsylvania USA

Joel Haight, Ph.D., P.E., teaches traditional Industrial Engineering (productivity, safety, human factors engineering) courses and researches systems engineering and human factors engineering at the Swanson School of Engineering, University of Pittsburgh.

In addition to the best practice sessions listed below, Joel is also co-teaching a 2-Day Pre-Summit Course: 
Stopping Human Error.

Presenting:

Jennifer Hergert
HSE Manager, AkzoNobel Surface Chemistry

Jennifer Hergert

Bridgewater, New Jersey USA

Jennifer Hergert is a HSE Manager for AkzoNobel Surface Chemistry and has been with the company for 20 years.  Jennifer began her career in HSE as a consultant and started with ICI (later acquired by AkzoNobel) as an Industrial Hygienist and increased her role and responsibilities which includes responsibility for multiple locations as the HSE Manager.

Presenting:

Matthew Irving
Software Manager, Improvement Interactive

Matthew Irving

Riverside, California USA

 

Presenting:

Dr. John T. James
Founder, Patient Safety America

Dr. John T. James

Houston, Texas USA

John T. James Ph.D. is the Founder of Patient Safety America, an organization dedicated to educating ordinary citizens about overuse, misuse, and underuse of medical services and healthcare risks. He is an affiliate of the Consumers Union Safe Patient Project and a Member of the State of Texas Healthcare Acquired Infection and Preventable Adverse Event Advisory Panel. He is also the Project Leader, Healthcare Justice/Patient Safety Grant from the General Board of Church and Society of the United Methodist Church.  

A few of his distinguished honors in and contributions to patient safety advocacy include:  Semmelweiss Society Award for Patient Safety Advocacy (2008); Patient & Family Scholar, National Patient Safety Foundation (2008); 
Testimony on patient safety to Congressional No-Fear Tribunal (2008); Presentation to the Institute of Medicine on patient safety (2008); Newspaper coverage and writing of patient safety articles/letters (30+ letters in Houston Chronicle); Abstract reviewer for the National Patient Safety Foundation Meeting (November 2014); Invited speaker to the Hospital Value Based Purchasing Summit in Dallas (January 2015); Invited speaker to American Association for Justice group in Palm Dessert (February 2015); and Conference scholarship to attend the LOWN Institute meeting in San Diego (March 2015).

Dr. James is a writer and author of 
A Sea of Broken Hearts - Patient Rights in a Dangerous, Profit-Driven Health Care System (2007).

Presenting:

David Janney
Senior Associate, System Improvements, Inc.

David Janney

Knoxville, Tennessee USA

Dave Janney is a Senior Associate for System Improvements, Inc. He is retired from Delta Air Lines where he held positions such as Corporate Safety Manager and Quality Auditor.  Dave is an ASQ certified CMQ/OE (Certified Manager of Quality/Organizational Excellence) and CQA (Certified Quality Auditor), and a BCSP certified CSP (Certified Safety Professional).  He has a BS in Business Management, an MBA in International Management, and an MOS in Occupational Safety and Health.

In addition to the Best Practice Sessions listed below, Dave is also teaching a 2-Day Pre-Summit Course
Proactive Use of TapRooT®.

Presenting:

Jason Laws
Manager, Economy Polymers & Chemicals

Jason Laws

Houston, Texas USA

Jason Laws has spent his career working as a Process Development Engineer, Plant Engineer and as a Plant Manager. Root Cause and Failure analysis of both chemical processes and process equipment have been central to his professional career. He has a Bachelor and Masters of Chemical Engineering from Ohio University and maintains his licenses as a Professional Engineer in the state of Texas.

Michele Lindsay
President, Performance Potential Inc.

Michele Lindsay

Uxbridge, Ontario CANADA

Michele Lindsay has been working in the field of investigations and root cause analysis for over 20 years.  As President of Performance Potential Inc., Michele is passionate about helping organizations and individuals access their potential.  A long time out of the box thinker and a focus on high performance has led Michele down a unique career path not only as a technical specialist in left brained, highly analytic root cause analysis, but uses her right brained creativity and connection to others to help her optimize performance with individuals, teams and organizations.  Michele has contributed to the Wiley Publication - Handbook of Loss Prevention Engineering on the topic of Leadership; Creating Conditions to Get Beyond Compliance to High Performance.   As a TapRooT® instructor for 1000s of learners, and a facilitator or reviewer in close to 100 significant investigations, her extensive background focuses not only on the process and system improvements but engaging  people to take performance to the next level.  Michele has developed a 2 day course on innovation and creative thinking intended to move teams to new solutions to old problems.  Join her in the Summit course “Creative Corrective Actions” to take these tools and skills back to your facility.  Michele is currently also employed at Southlake Regional Health Centre in the Quality and Risk Department and is part of the hospital’s mission to create Shockingly Excellent Experiences.

Presenting:

Kevin McManus
President, Great Systems!

Kevin McManus

Rainier, Oregon USA

Kevin McManus is the Chief Excellence Officer of Great Systems! and provides performance improvement coaching from his office in Rainier, Oregon. He is a contract TapRooT® instructor, and has served as an Industrial Engineer, Training Manager, Production Manager, Plant Manager, and Director of Quality during his 34 year business career. He has served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award for fifteen years. Kevin also writes the monthly Performance Improvement column for Industrial Engineer magazine and is a regular speaker at a variety of regional and national events.

In addition to the Best Practice Sessions listed below, Kevin is also teaching a 2-Day Pre-Summit Course
Advanced Trending Techniques.

Presenting:

Mark Olson
Reliability Consultant, MFO Services

Mark Olson

Hibbing, Minnesota USA

Mark Olson is a Reliability Consultant for MFO Services. He is an experienced TapRooT® Instructor and Investigator with an impressive resume of valuable experience including 25 years in the petrochemical industry. Other experience includes facilitating RCFA for safety, environmental and equipment failure incidents, and conducting FMEA to develop equipment reliability improvement strategies; re-engineering a maintenance/reliability business process and providing RCFA facilitation for reliability improvement; and extensive management experience in an industrial setting.



Presenting:

Mark Ormond
Managing Director, JOMC

Mark Ormond

London, UK

Mark Ormond is an experienced consultant and strategic leader with a background in information systems, culture and engagement. He has over a decade of experience partnering with a wide variety of large organisations internationally, helping them create more mature cultures and higher levels of engagement. Latterly this has been done as head of JOMC, a consulting organisation with over 15 years of experience in this area.

Initially freelancing as an Information Systems advisor to Health and Safety departments of organisations such as United Utilities and Saint Gobain, and later joining JOMC to further develop their consultancy offering, Mark has developed tools and programmes that drive behavioural improvement and culture shift, providing feedback and direction to leaders who are trying to implement change programmes.

Recent highlights of Mark’s work include developing key strategic partnerships with organisations such as the British Safety Council to allow JOMC to add a wider variety of services to what they do, opening up new markets such as Saudi Arabia and leading on large change programmes such as the recent two year project with the Kier Group.

Presenting:

Mark Paradies
President, System Improvements, Inc.

Mark Paradies

Knoxville, Tennessee USA

Mark Paradies is President of System Improvements, Inc., a firm specializing in performance improvement and root cause analysis. He has 29 years of experience operating, managing, and improving high reliability systems. Mark started his career as an officer in Admiral Rickover’s Nuclear Navy. He also worked for DuPont and Westinghouse before starting System Improvements in 1988. Currently, Mark researches performance improvement strategies and helps senior management understand, plan, and implement performance improvement programs while he manages System Improvements and teaches TapRooT® Courses.

Mark has a Bachelor of Science in Electrical Engineering, and a Master of Science in Nuclear Engineering (with emphasis on Human Factors), both from the University of Illinois. Mark is a board certified Professional Ergonomist, and a Certified Hazard Control Manager. He was also Engineer Certified by training, testing, and experience by Navsea 08.

In addition to the best practice sessions listed below, Mark is also co-teaching a 2-Day Pre-Summit Course: 
Stopping Human Error.

Presenting:

Barb Phillips
Editorial Director, System Improvements, Inc.

Barb Phillips

Knoxville, Tennessee USA

Barb Phillips has been with System Improvements since 2006. Her professional background includes experience in legal, human resources and marketing. She earned an A.A. at Indiana University, and is currently completing her B.S. in Psychology at King University (anticipated 2015). Barb is a Certified Professional Coach, a Registered Yoga Instructor, and a published writer.

Barb is co-teaching the Pre-Summit Course: 
Interviewing & Investigation Basics.


Ken Reed
Senior Associate and Equifactor® Program Manager, System Improvements, Inc.

Ken Reed

Knoxville, Tennessee USA

Ken Reed brings 21 years of US Navy nuclear operator and supervisor experience to System Improvements, having served on numerous fast attack, ballistic missile, and research submarines. He is currently the Project Manager for the Equifactor® Equipment Troubleshooting module of the TapRooT® software, overseeing course and software updates and revisions. He holds a B.S. in Electronics Management from Southern Illinois University. He was born and raised in Watertown, NY, and currently resides in Knoxville, Tennessee.

In addition to the best practice sessions listed below, Ken is also teaching a 2-Day Pre-Summit Course
TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Analysis.

Presenting:

Ken Scott
Independent Consultant

Ken Scott

Beaver, West Virginia USA

Ken Scott worked for the Mine Safety and Health Administration (MSHA) as an Instructor at the National Mine Health & Safety Academy. He developed MSHA's Accident Investigation Training Program. He has a BS in Agriculture and a MS in Safety (Mining). He is a Certified Mine Safety Professional.

Ken is co-teaching the Pre-Summit Course: 
Interviewing & Investigation Basics.

Presenting:

Mhorvan Sherret
Director, Matrix Risk Control

Mhorvan Sherret

UK

Mhorvan Sherret has a distinguished UK Police career. He is the former National Coordinator for Covert Policing Methods Training in Scotland. He has an HNC in Police Studies, including Organizational Psychology and Criminology. Mhorvan is a Risk Management Consultant. He has conducted numerous protracted investigations in a variety of disciplines.


Presenting:

William Sirois
Former Senior Vice President & COO, Circadian Technologies

William Sirois

Stoneham, MA USA

Bill Sirois recently retired as Senior Vice President and Chief Operating Officer for Circadian Technologies, a leading research, information and consulting firm specializing in reducing the costs, risks and liabilities of shiftwork and extended hours operations. He continues his association with Circadian as an independent consulltant. Bill has a chemical engineering and ergonomics background, with more than three decades of operational management and consulting experience in the areas of health, safety, and productivity.

Bill is teaching a 2-Day Pre-Summit Course
Combating Fatigue.

Ed Skompski
Vice President, System Improvements, Inc.

Ed Skompski

Knoxville, Tennessee USA

Ed Skompski has been with System Improvements since 1996, and has taught and specialized in performance improvement through teaching the TapRooT® System for root cause analysis, performing and facilitating investigation, and helping companies implement performance improvement programs. He has taught hundreds of training courses around the world at both client sites and through public seminars.

Ed has been a Partner since 2000, and a VP since 2006. He is currently manager of software development, technical support, e-commerce, and network support. Additional responsibilities include client management, training, and product development. Ed has also spearheaded the projects focused on reducing medical errors in the healthcare industry through the implementation of root cause analysis techniques.

Prior to joining System Improvements Ed provided environmental evaluation, remediation consulting and project supervision for Radian Corporation and Law Engineering.


Presenting:

Clare Solomon
Managing Director, Hill Solomon Ltd

Clare Solomon

Chesham, England UK

Clare Solomon is the Managing Director of Hill Solomon, an internal communications agency that specializes in health and safety messaging. Clare will be presenting a range of risk communication solutions that demonstrate how to get the message across in environments where multiple languages and cultures are a key challenge.

Presenting:

Joel Solomon
Manager, Solomon Solutions LLC

Joel Solomon

Lincoln Park, Michigan USA

Joel Solomon has 37 years of experience in petrochemical refining and 12 years of experience as a Process Safety Coordinator. He has been a TapRooT® teacher and investigation leader since 2002. His background includes 25 years in refinery operations as both operator and supervisor. Joel holds a BS in Communications and a Detroit 1st Class Stationary Engineer license.

Steve Swarthout
President, Performance Improvement of Virginia, Inc.

Steve Swarthout

Mineral, Virginia USA

Steve Swarthout is President and Senior Partner of Performance Improvement of Virginia, Inc. He has 40 years of engineering/equipment troubleshooting experience, and has taught TapRooT® to thousands of people. He has held a Senior Reactor Operator license at a commercial nuclear utility and facilitated over 100 incident investigations.

Presenting:

Brian W. Tink
President, Watershape Safety Analysis

Brian W. Tink

Haliburton, Ontario CANADA

Brian Tink specialized in health, safety and environmental matters during the latter part of Brian Tink's career at Hydro One (starting in 1994). Before pursuing other interests, he held the title of Manager of Health, Safety & Environment Field Support for Hydro One Networks, Inc. This branch of Hydro One delivers electrical service to homes and businesses across the province of Ontario, Canada. Hydro One owns over 90,000 miles of Transmission and Distribution Lines, serves 1.3 million customers with 4,600 regular employees.

In this position, while reporting to the VP HSE, he was called to analyze and investigate safety incidents that occurred. He has facilitated or been a part of the action plan development for numerous investigations, approximately 30-40 per year since 2000. The position involved working with and reviewing incident reports and action plans with other Line of Business VP’s and Directors. The lines of business included Construction, Lines, Station Maintenance and Forestry type work activities. He has also been called to lead or participate in investigations where a high level of scrutiny is expected for the results or there is significant need to identify areas of improvement. 

During his career, he had the opportunity to attend an extensive amount of training and seminars. The training resulted in becoming a Certified Registered Safety Professional in Canada and a Certified Utility Safety Administrator through the National Safety Council in the USA. Both of these certifications require safety management theoretical knowledge, testing and several years safety management experience.

In addition to the Best Practice Sessions listed below, Brian is also teaching a 2-Day Pre-Summit Course
TapRooT® Analyzing and Fixing Safety Culture Issues.

Ken Turnbull
President, Ken Turnbull Consulting

Ken Turnbull

Houston, Texas USA

Ken Turnbull has led major accident investigations worldwide using TapRooT® for over a decade. He is the former manager of Texaco Corporate Safety.

Ken is teaching a 2-Day Pre-Summit Course
Advanced Causal Factor Development.

Linda Unger
Vice President, System Improvements, Inc.

Linda Unger

Knoxville, Tennessee USA

Linda Unger is Vice President of System Improvements, Inc. She first became involved in incident investigation and root cause analysis in 1986 as a field engineer working for DuPont where she performed investigations into operating and maintenance problems. Since that time she has become an expert in root cause analysis, incident investigation, and development of performance improvement programs. Currently, Linda helps clients use TapRooT® as part of their performance improvement program by developing implementation strategies. In addition, Linda is responsible for the development of the 2-Day TapRooT® Training program and licensing of TapRooT® Training and Software to clients. She also teaches TapRooT® Courses.

Presenting:

Chris Vallee
Senior Associate, System Improvements, Inc.

Chris Vallee

Knoxville, Tennessee USA

Chris Vallee is a Senior Associate and TapRooT® Instructor with System Improvements, Inc. Chris has 18 years of experience in the aviation industry (from repairing to building aircraft cradle to first flight). A Six Sigma Black Belt with a Human Factors in Psychology Masters Degree, he often spends one-on-one time with many of our clients in process improvement and TapRooT® company implementation.

In addition to the Best Practice Sessions listed below, Chris is also teaching a 2-Day Pre-Summit Course
TapRooT® Quality/Six Sigma/Lean Advanced Root Cause Analysis Training.

Presenting:

Dan Verlinde
Director of Information Technology & Software Dev, System Improvements, Inc.

Dan Verlinde

Knoxville, Tennessee USA

Dan Verlinde has been with System Improvements since 2006 overseeing the development and technical support of all TapRooT® software. Prior to joining System Improvements, Dan was a Business Systems Analyst for an international third-party certification company.  There he oversaw the implementation, development and support of a business software used for performing audits to international standards.  In addition to his education at the University of Michigan, Dan has had formal training in SQL, Crystal, Software Administration and Lean principles.

In addition to the Best Practice Sessions listed below, Dan is also teaching a 2-Day Pre-Summit Course
Getting the Most from Your TapRooT® Software.


Presenting:

Frank Verschueren
Labour & Process Safety Inspector, Federal Services for Labor

Frank Verschueren

Schikde BELGIUM

Frank Verschueren has been the Inspector for Labour and Process Safety for Major Hazards Industries under the (European) Seveso Regulation since 2003. He joined the Belgian Federal Government after a 20-year career in the Industry where he had several Management Positions.

One of his competencies is the investigation of accidents and incidents.

As Inspector he is experienced in:
  • executing his own investigations of Major Accidents or Incidents
  • evaluating the investigations of Labour Accidents performed by industrial companies under his enforcement
  • auditing the systems for investigating accidents and incidents implemented by the major hazards industries under the Seveso regulation.
He was introduced to TapRooT® in a two-day formation in Root Cause Analysis by Mark Paradies and Alan Scott.

Presenting:

Jim Whiting
Principal Risk Engineer & MD, R@W - Risk at Workplaces Pty Ltd

Jim Whiting

Indooroopilly, Queensland AUSTRALIA

Jim Whiting is Managing Director, risk@workplaces pty ltd, and is an internationally known Risk Engineer and HSE expert with 30 years experience in that area. Jim was former CEO of the National Safety Council of Australia. Jim is the creator of the Risk Management Best Practices Course taught with the TapRooT® Summit each year and in onsite courses. For the past two years, he has been involved in the establishment of a new company called SOTERIS and one of their areas as expert consultants is in Neuroscience.

In addition to the Best Practice Sessions listed below, Jim is also teaching a 2-Day Pre-Summit Course
Risk Management Best Practices.


Presenting:

Michelle Wishoun
Licensing Paralegal, System Improvements, Inc.

Michelle Wishoun

Knoxville, Tennessee USA

Michelle Wishoun has been with System Improvements since 2007 as the Licensing Paralegal and TapRooT® Implementation Strategist. She writes Licenses for clients and assists with negotiations.  She also maintains and oversees the Certified TapRooT® Instructor database information and helps clients become certified.  Michelle has her BS in Legal Studies and AS in Paralegal Studies as well as some informal training.


Presenting:

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