5-Whys: Join the discussion
Monday, October 15th, 2007Add to the discussion on the usability of 5-Whys:
There are great thoughts here and excellent insight!
Archive for October 15th, 2007
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Job Opening: Manager Quality Assurance / Quality Control in Medical Devie Industry - Needs Root Case Analysis Skills
Monday, October 15th, 2007For details see:
http://www.gadball.com/jobs/details.aspx?query=9841508/manager-quality-assurance–quality-control.aspx&AspxAutoDetectCookieSupport=1
Quality Managers need to get to the root causes of quality issues and audit findings. And old techniques like fishbone diagrams and 5-whys just aren’t going to cut it when they need reliable answers in high tech / high risk industries that need exceptionally good quality.
If you need to learn about the premier root cause analysis technology - TapRooR® - then attend a 2-Day or 5-Day course. For more information, see the TapRooT® web site.
Monday Accident & Lesson Learned: Demolition Worker Killed in Singapore - Brother Says “No One Knows” Who Is To Blame
Monday, October 15th, 2007I saw a recent story in the Singapore News with the following quote:
Mr Chew’s brother-in-law, Mr Peh Eng Hup, said: “I heard that debris had piled up on the 17th floor. Maybe it was too heavy for the slab, so it gave way, and he happened to be below. But who’s responsible, no one knows.” Police and the Manpower Ministry are investigating the incident.
Again, responsibility and blame are the first thoughts - (instead of finding the root cause that can be - a should be - corrected to prevent these kinds of accidents).
Lesson Learned: Stop looking for who to blame and start looking for what needs to be improved.
Even better, look for improvements BEFORE acidents happen and become proactive!
