Root Cause Analysis Blog

How much can a service outage cost? It’s costing Rackspace between $2.5 to $3.5 million because they guarantee reliability and provide credits if their service is out for more than a specified period of time.

With millions on the line, let’s hope they perform an adequate root cause analysis. The information in their preliminary release points to a series of electrical equipment failures. (They should have an Equifactor® Troubleshooting Chart for these.)

Here’s an article about the costs:

http://www.datacenterknowledge.com/archives/2009/07/02/rackspace-expects-credits-of-25-million/

Here’s information about the failure:

http://www.rackspace.com/downloads/pdfs/DFWIncidentReport6-29-2009.pdf

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This entry was posted on Friday, July 3rd, 2009 at 1:22 pm and is filed under Accidents, Current Events, Equipment/Equifactor, Investigations. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.