A spokesperson for TransSys said: “Steps are being taken to ensure that this does not happen again and we will undertake a full root cause analysis.”
For more information see:
http://www.hastingsobserver.co.uk/latest-london-news/Oyster-card-tube-glitch-resolved.4326652.jp
Root cause analysis is being applied to more and more kinds of problems. Do your problem solvers need advanced root cause analysis training? See:


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