Students are working hard … In just two days they will learn the advanced techniques that are the standard part of any TapRooT® investigation and root cause analysis.
Last year, a Delta employee lost his leg when it was crushed by the wheel on a jetway in Knoxville, Tennessee.
I had a little extra time waiting for my flight to Atlanta from Knoxville last Friday so I asked the gate agent about the accident and what had been done to prevent a repeat. She said they were now required to have a spotter to make sure that no one got near the wheels while the jetway was moving (the wheels aren’t visible from the jetway controls).
That’s a Human Action Safeguard.
She also said that no one is allowed to use the stairs or get near the wheels while the jetway is in motion. That was already true when the accident happened but it was re-emphasized to everyone after the accident.
That’s a rule “quasi-Safeguard” that requires human action (compliance) to work.
Thus, a near-fatal accident had two human action related Safeguards that are meant to prevent recurrence of the accident.
Here is a graphic from our root cause analysis training…
Now let’s evaluate the corrective actions used to prevent a possible future fatality using the graphic above…
First, we made a rule that required a spotter during moving of the jetway. This is a human action related Safeguard implemented through a rule. That is the second weakest type of corrective action (#5).
Reemphasizing a rule that previously failed (the second corrective action used) is a training related human performance Safeguard and is the weakest corrective action to prevent recurrence of the accident (#6).
What do you think? If you had a serious accident (lost leg due to crushing) and it had the potential to be fatal, would two weak corrective actions be enough?
Maybe we should start at the top of the hierarchy in the figure above and see what is the strongest reasonable Safeguard that we can employ is…
1. REMOVE THE HAZARD
The Hazard in this case is the jetway weight and moving pinch point when the jetway is in motion. This is difficult to remove. (At least I can’t think of a way to do it.)
2. REMOVE THE TARGET
With current aviation operations, people are required to direct the plane while parking, unload baggage, refuel the plane, etc. Perhaps someday this will be done robotically, but for now, removing people from the jetway environment seems unlikely.
3. GUARD THE TARGET
This one is possible. See this photo below from Frankfurt …
They have implemented a guard to keep people away from the wheels.
Is it 100% perfect? No. People can go around the guard (jump over it?).
Is it better than warning people to be careful?
Yes!
So I sent the photo above to the Knoxville airport management. We’ll see if there are changes in the future to implement a stronger Safeguard to the potentially fatal Hazard.
ARE WE DONE?
NO!
This corrective action (if implemented in Knoxville) only fixes one small set of Hazards – jetway pinch-points in Knoxville. This Hazard exists at airports around the world.
For corrective actions to the Generic Root Cause, Delta would need to get airports around the world to guard the Hazard.
Next time you board a plane at your local airport, see what kind of Safeguard is in place. If you don’t see any, send the airport management (you can usually find a “contact us” link at the airport’s web site) a link to this posting.
ONE MORE THING TO LEARN
How do you develop corrective actions? Do you start at the top of the Safeguard hierarchy and work your way down or do you start at the bottom and work your way up?
Your investigators should have their corrective actions evaluated to see how effective they will be. For potentially fatal accidents, I would recommend using the top three strongest on the list and sometimes allow the fourth if somehow the top three aren’t possible.
The bottom two can be allowed in combination with the top 4, but I would never allow them to be the only corrective action if a fatality was possible.
Stop taking the easy way out. Learn a lesson from this accident (and the corrective actions). Improve your corrective action process by using the strongest possible corrective actions.
At about 07:19 hrs on Thursday 5 January 2011, two windows in the passenger compartment of train 1T53, the 06:51 hrs service from Kings Lynn to London Kings Cross, were broken when part of the train’s equipment fell from the roof about 2 miles (3.2 km) south of Littleport, Cambridgeshire. The equipment, a pantograph assembly mounted on top of the carriage which is used to collect electricity from overhead lines, became detached after hitting one of the structures which support the overhead lines. Two passengers were injured, and there was some damage to both the train and the overhead line equipment.
The RAIB’s preliminary examination has found that the accident occurred because the head of the pantograph lost contact with the overhead line when travelling at a speed of about 80 mph (128 km/h) through an area where high winds were blowing across the railway. The train brakes were applied and the driver brought the train to a controlled stop in a distance of about 1.5 miles (2.4 km), near Queen Adelaide level crossing, a location where he could obtain assistance.
Image showing damage to incident train
The RAIB’s further investigation will examine the way in which Network Rail implemented its procedure for dealing with the effect of high winds and the factors which led to the loss of contact between the pantograph and the overhead line. It will also consider why the pantograph assembly failed in such a way that damage was caused to the windows on the side of the train.
The RAIB’s investigation is independent of any investigation by the police or safety authority (the Office of Rail Regulation).
The RAIB will publish a report or a bulletin to present the findings of this investigation. This will be available on the RAIB website.
The grounding of the Costa Concordia was not the first accident for the Costa line.
A previous fatal accident happened while mooring in Egypt in February of 2010.
However, after two years, the analysis of that investigation has not been submitted to the International Maritime Organization by the Italian authorities.
And even if it had, the company is arguing that the crash with the pier was caused by “bad wether” while others say it was “crew error.” Neither of these are a root cause.
See a BBC report on the previous accident and the failure to file a report at:
What does a boat look like after three years drifting at sea? Take a look below…
MSNBC reports that two men and a survival kit were knocked from the boat by a large wave.
One of the men was 68 and had gone through open heart surgery just a year before. He didn’t think he’d make it to shore ( a long swim in rough water). But then the survival kit, that included an inflatable life preserver, washed up beside him. He says it was a miracle.
The next miracle happened three years later. The boat, thought lost as sea, washed up on the coast of Spain.
What are the lessons learned from this accident?
1. Always wear a flotation device when in a small boat at sea.
Often people participating in the TapRooT® Summit THINK they know what will be their favorite session, but are surprised when one of the sessions they attend BLOWS THEIR SOCKS OFF.
For example, all of the Keynote Speakers (CLICK HERE to review them) have the potential to be the best talk at the Summit.
But there are some Best Practice Session presenters who also have the potential to be your favorite session. Here are just a few of the ones that I’m looking forward to …
Lori Reineke-Avant and Eric Cropp
They will discuss their personal experience being prosecuted for an accident.
Linda Unger and Michele Lindsay
One of the most highly praised sessions at past Summits has been the “TapRooT® Users Share Root Cause Best Practices” session facilitated by Linda and Michele.
Richard Mesker
Richard gives interesting, interactive talks. What I’ve heard about his “Risk Management and Safety: Safety Third” session leads me to believe it will surprise you.
I always like Bill’s talks about fatigue and he has two at the Summit that you should consider attending. The first is about a new federal requirement for airlines – developing a fatigue risk management plan. These plans really should be implemented everywhere that fatigue could be an issue.
Second, is “Using FACT to Measure & Analyze Fatigue (Both Reactive and Proactive)”. If you’ve ever wondered how you can prove that fatigue was an issue in an accident, Bill has the answer and will share it at the Summit.
- – -
Well, I said I’d share a few … so I better stop now. And I haven’t even mentioned the talks I’ll be presenting!
Make sure you attend the Summit so that you can learn all the valuable information that will help you take performance at your facility to the next level.
With just 34 days until the 2012 Global TapRooT® Summit, some people already planning on participating may be wondering …
What kind of people will I be networking with?
I like Wayne’s quote from the following video:
“… the most highly skilled safety professionals in industry.”
(.wmv format – click to play)
We aren’t quite ready to send out the attendance list (you will get it the first day of the Summit), but we do know the types of people that participated in previous Summits …
Sample list of companies:
Alaska Airlines
Alcoa
Ameren
Ashland
Barrick
Bayer
Bell South
Boart Longyear
BUMED
Cameco
Champion Technologies
Chevron
Christus Health
Ciba Vison
CNSC
Cogentrix
ConocoPhillips
Continental Airlines
EnCana
ENSCO
EPA
Exelon
ExxonMobil
FAA
First Energy
Flint Hills Refining
Fluor
GE
General Dynamics
Genetech
Good Samaritan Hospital
Greater Cleveland Regional Transit Authority
Halliburton
Hess
Hydro One
Integris Health
Intel
Irving Oil
Jackson County Memorial Hospital
KBR
Marathon Oil
MI-SWACO
Military Healthcare System
Monsanto
MSHA
Norsk Hydro
Novartis
NRC
NTSB
ORNL
OSHA
OXY
PCS
Petro-Canada
Petrobras
Pfizer
Potash
Pracxair
Pratt & Whitney
Qantus
Rhom & Haas
Rio Tinto
Rust-Oleum
Sandia National Labs
Sasol
Savanah River
Southern California Edison
Southwest Airlines
Saudi Aramco
Shell
SKF
Total
TN OSHA
TVA
United Technologies
Wakenhut
Westar
Willbros
What countries did they come from? Here’s a sample …
Australia
Brazil
Canada
Columbia
Denmark
France
Germany
Indonesia
Kenya
Malaysia
Mexico
New Zealand
Nigeria
Norway
Qatar
Saudi Arabia
Singapore
South Africa
South Korea
Tanzania
Thailand
The Netherlands
Trinidad
UK
USA
What type of job titles? Here’s a sample …
Aviation Maintenance Manager
Aviation Safety Manager
Captain (maritime)
COO
Construction Safety Manager
Corporate Counsel
Director of HSE
Director of Nuclear Safety and Licensing
Doctor (MD)
EHS Specialist
Healthcare Quality Specialist
Human Performance Specialist
Industrial Health & Safety Manager
Investigator
Maintenance Manager
Maintenance Technician
Manager of Engineering
Manager of Safety
Mine Safety Manager
Network Reliability Engineer
Network Security Engineer
Nuclear Safety Engineer
Operations Manager
Operator
Patient Safety Manager
Patient Safety Representative
Process Safety Engineer
Process Safety Manager
QC Engineer
Quality Auditor
Quality Director
Quality Engineer
Refinery Safety Manager
Reliability Engineer
Risk Manager
Safety Committee Representative
Safety Manager
Security Manager
Tool Pusher
Trending Technician
Vice President, QSHE
Vice President, Risk Management and Patient Safety
Vice President, Safety, Health and Environment
This mixture of participants makes for great networking within industries/disciplines and across industries/disciplines.
Don’t miss this great chance to learn by networking with improvement professionals from around the world. If you have not registered already, register by going to:
As an ex-aircraft mechanic and a “sometimes gotta work on my own car” mechanic, I have in the past borrowed or made some of the tools pictured below. The questions remain:
Wrong Tool?
Bad Access by Design?
Mechanic’s Ingenuity?
Or a little bit of them all?
Finally, ever have one of your modified tools bite you back? Share your stories in the comment section.
41 days is enough time to get approval, register, and make travel plans to attend the 2012 Global TapRooT® Summit (February 29 – March 2 in Las Vegas).
Karen Migliaccio has done a tremendous job setting up this first TapRooT® Summit Quality Track. From cross industry representatives to demonstrating field successes all the way up to company process changes, you will find this Summit Week Track interesting and applicable.
Wednesday
TapRooT®; Implementation Success Stories:
Successful Implementation of TapRooT® at Steris (Kevin McManus)
High Quality TapRooT® Implementation (Dennis Osmer)
Using the Baldrige Criteria to Achieve Performance Improvement (Kevin McManus)
Root Cause Analysis of Quality Problems:
Challenges in Biotech Quality Root Cause Analysis (Michael Gorman)
Root Cause Analysis of Incidents Occurring in the Pharmaceutical
Industry (Debbie Riley)
Thursday
CAPA in Quality: The Strong and the Weak (Karen Migliaccio)
Quality Issues:
Quality Initiatives That Lead To Continuous Improvement Efforts (Bryan
Ward)
Using a Quality Plan to Drive Improvement (Zena Kaufman)
The 7 Secrets of Incident Investigation & Root Cause Analysis (Mark Paradies)
Designing Your Continuous Improvement Program (Kevin McManus)
Friday
How Pfizer Achieves Operational Excellence (Gerry Migliaccio)
At 19:41 hrs on Wednesday 30 November 2011, train 2W29, the 18:43 hrs service from Cambridge to Ipswich, struck a car that was lying foul of the up main line near Old Newton, Suffolk, about 1 mile north of Stowmarket station.
The collision occurred when the train was travelling at about 55 mph (89 km/h). The train did not derail and incurred only minor damage. None of the people onboard suffered injuries.
The RAIB’s preliminary examination has found that the car was being driven north on the B1113 Stowmarket Road when it left the carriageway. The car then passed through the wire fence marking the railway boundary and over a low earth bund, before coming to a rest on the up main line.
Accident site at Stowmarket
The car driver suffered minor injuries as a result of this accident but was able to leave his vehicle and to telephone the emergency services. However, before this call was completed, train 2W29 approached on the up main line (heading south) and struck the car. Although the train driver had applied the brakes as soon as he became aware of the obstruction on the track, he was unable to stop the train in time to avoid a collision.
At this location the B1113 approaches to close to the railway line before curving away again into a right-hand corner. The railway line at this location is a double track line with a maximum permitted speed of 100 mph (165 km/h). Where it is considered credible that there may be an incursion of road vehicles at such locations, the risk to the railway is required to be assessed by the local highway authority and/or Network Rail.
There was a previous incident at this location in January 2010 which also resulted in a road vehicle breaching the boundary fence and approaching the railway. In this incident the car landed on its roof about three metres clear of the up main line.
The RAIB’s investigation will include a review of how the risk of road vehicle incursion at this site was assessed by both the local highway authority (Suffolk County Council) and Network Rail, and what subsequent actions, if any, were taken to control the risks relating to such incursions. The investigation will also review the current national policies and processes for the management of road incursion risk at locations of this type.
The RAIB’s investigation is independent of any investigations by the police or safety authority (the Office of Rail Regulation).
The RAIB will publish a report, including any recommendations to improve safety, at the conclusion of its investigation. This report will be available on the RAIB website.
The Wall Street Journal says that scientists were wrong with there initial projections of environmental damage in the gulf and that a National Academy of Science study shows that:
“A fortuitous combination of ravenous bacteria, ocean currents and local topography helped to rapidly purge the Gulf of Mexico of much of the oil and gas released in the Deepwater Horizon disaster of 2010.”
Here’s a press release from the CSB about their investigation and findings …
CSB Releases Final Investigation Report on Three Accidents at the Hoeganaes Iron Powder Facility in Gallatin, Tennessee
January 5, 2011, Nashville, TN – The U.S. Chemical Safety Board today released its final report on three accidents that occurred in 2011 at the Hoeganaes powdered metals plant in Gallatin, Tennessee. Flash fires and an explosion killed a total of five workers and injured three others.
The CSB investigation found that significant amounts of fine iron powder had accumulated over time at the Hoeganaes facility, and that while the company knew from its own testing and experience with flash fires in the plant that the dust was combustible, it did not take the necessary action to reduce the hazards through engineering controls and basic housekeeping. The investigation also found that Hoeganaes did not institute procedures such as combustible gas monitoring or provide training for employees on avoiding flammable gas fires and explosions.
The Board issued several safety recommendations, including that the Occupational Safety and Health Administration (OSHA), develop and publish a proposed combustible dust standard within one year and ensure that the new standard includes coverage for combustible iron and steel powders.
CSB Chairperson Rafael Moure-Eraso said, “The three accidents at the Hoeganaes facility were entirely preventable. Despite evidence released by the CSB and information that Hoeganaes had in its possession even before the first accident in January 2011, the company did not institute adequate dust control or housekeeping measures. Dust fires and explosions continue to claim lives and destroy property in many industries. More must be done to control this hazard. No more lives should be lost from these preventable accidents.”
The CSB also released a safety video entitled “Iron in the Fire,” which features computer animations depicting each accident.
The first of the three 2011 accidents at the Hoeganaes plant occurred on January 31 when fine particles of iron dust ignited while a maintenance mechanic and an electrician were troubleshooting a problem with a bucket elevator. Both employees suffered burns and later died from their injuries. The CSB investigation into that accident was underway when, just two months later, on March 29th, a similar flash fire burned another Hoeganaes worker.
At a news conference in Tennessee on May 11, 2011, the CSB released laboratory test results on dust samples taken from the plant after the second accident. The testing demonstrated the combustibility of even small amounts of the iron dust when dispersed in air in the presence of an ignition source.
Just sixteen days after the CSB released those test results, on May 27th, a hydrogen explosion erupted in the plant, after the gas began leaking from a corroded furnace pipe. The blast shook loose iron dust accumulations from the upper reaches of the building, which ignited and rained down on workers. The explosion and ensuing fire killed three workers and injured two others. The CSB found that the company did not require atmospheric testing for hydrogen or other explosive gases.
Investigator Johnnie Banks said, “When the Hoeganaes facility was built, more than thirty years ago, it was not designed according to good practice guidelines on combustible dust, such as those set forth by the National Fire Protection Association, or NFPA. And during its decades of operation, it was never redesigned to address the serious dust hazard. The CSB is recommending that Hoeganaes conduct periodic audits to ensure compliance with the appropriate NFPA codes and standards.”
The CSB report notes that engineering controls, such as enclosing conveyors and installing properly designed dust collection equipment are the best ways to prevent dust accumulations. CSB investigators found that the plant’s powder handling equipment was not adequately sealed.
The Hoeganaes facility has numerous flat overhead surfaces where dust can accumulate, such areas are difficult to reach and clean. The CSB case study noted that NFPA 484, the Standard for Combustible Metals, recommends that floors, elevated platforms, and gratings be designed to prevent dust accumulations and to facilitate cleaning. The NFPA standard also requires that all machines that release combustible dust be connected to a dust collection system.
The CSB is recommending that the International Code Council, which sets safety standards that may be adopted by state and local governments, revise its standards to require mandatory compliance and enforcement with the detailed requirements of NFPA standards related to preventing accumulation of combustible dust in workplaces. Additionally, the CSB is recommending that the City of Gallatin require all facilities covered by the International Fire Code to conform to National Fire Protection Association standards for combustible dusts.
Investigator Banks said, “It is a tragedy that five lives were lost at Hoeganaes from these accidents. The CSB believes that adhering to recommended industry practices will greatly reduce the potential for a future dust fire or explosion. ”
In 2006 the CSB released a study on the hazards of combustible dust, ultimately recommending that the Occupational Safety and Health Administration create a combustible dust standard for general industry.
In response, OSHA initiated a National Emphasis Program in 2007 to target industries with combustible dust hazards for additional inspections and enforcement. Two years later, OSHA announced it would begin rulemaking on a comprehensive standard for general industry. Yet, in 2011, at the time of the accidents at Hoeganaes, a specific standard had not yet been proposed or completed.
As a result, the CSB is recommending that OSHA develop and publish a proposed combustible dust standard within one year – ensuring that the new standard includes coverage for combustible iron and steel powders. The Board is also recommending that the Tennessee Occupational Safety and Health Administration target facilities that generate metal dust.
The Board also is making recommendations to Hoeganaes, the Metal Powder Producers Association, the Gallatin Fire Department and City of Gallatin.
WHAT!?! You haven’t written down your goals and developed metrics?
Get HOT!
Writing down your goals makes achieving them much more certain.
And “What gets measured, gets done!”
Don’t let important improvement initiatives get forgotten in the daily crunch to get things done.
One more idea …
Use the comment field to leave a couple of your better improvement goals and metrics here. Others can see them and get inspired to make more improvement happen at their facilities. We’ll all help each other to be challenged to get better.
Investigation into a collision between a train and a lorry at Llanboidy level crossing, near Whitland, Carmarthenshire on 19 December 2011
At 09:45 hrs on Monday 19 December 2011, train 1W21, the 09:10 hrs service from Milford Haven to Manchester Piccadilly, struck a lorry on Llanboidy automatic half barrier (AHB) level crossing, which is located about 14 miles (22 km) west of Carmarthen, near the village of Whitland. The train did not derail but serious damage was caused to the driving cab. Several people on the train suffered minor injuries or shock during the accident, and a passenger became ill while the train was being evacuated. The lorry driver was not injured.
The RAIB’s preliminary examination has found that the lorry, which was carrying straw bales and towing a similarly loaded trailer, had stopped on the level crossing, with the crossing barrier on the exit side lowered in front of it. The train, a two coach diesel multiple unit, had been approaching the crossing at about 68 mph (109 km/h), but an emergency brake application had reduced the speed to about 41 mph (66 km/h) when the collision occurred. The train pushed the lorry about 80 metres along the railway.
The investigation will identify the exact sequence of events that led to the accident. It will also include consideration of the layout of the level crossing, the actions of the lorry driver, the factors which caused the lorry to stop on the crossing and the crashworthiness of the Class 175 unit involved in the collision.
The RAIB’s investigation is independent of any investigation by the police or safety authority (the Office of Rail Regulation).
The RAIB will report on its findings, including any recommendations to improve safety, at the conclusion of its investigation. This information will be available on the RAIB website.
By Mark Paradies for people considering attending the TapRooT® Summit.
Top 10 Reasons TO Attend the 2012 Global TapRooT® Summit
10. Amazing well organized meeting. Participants tell us every year how much they appreciate how the Summit is managed.
9. Las Vegas has amazing things to do. We recommend coming early for the weekend, attending a pre-Summit Course, attending the Summit, and staying at least through Saturday after the Summit. What can you do? Drive exotic cars on Las Vegas Motor Speedway. Take a helicopter tour of the Grand Canyon. Go to a play or a show. Hear some of your favorite live music. Go clubbing. Eat at the top of the Eiffel Tower. Shop at the Fashion Show Mall. The list goes on and on.
8. Help a worthwhile charity while playing a round of golf. The charity is an abused woman’s shelter in Clinton, TN that is completely supported by charitable donations. The charity golf tournament will be held at the Rio Secco Golf Club. The tournament is a fun scramble format that everyone can enjoy and that adds to the networking. CLICK HERE for more info.
7. Save $200 on pre-Summit courses. There are 11 different pre-Summt Courses to choose from to elevate your root cause analysis and performance improvement knowledge. And when you attend a pre-Summit Course and the Summit, you get $200 off the regular course fee of $1095.
6. Make new friends and expand your professional network. The Summit has outstanding networking opportunities. The Name Game, the Best Practice Sessions, the Wednesday Reception, and the Charity Golf Tournament are all designed to make meeting new connections fun.
5. Share best practices. See the list of presenters and the Summit schedule to find out the topics that will be discussed. A participant from a previous Summit said:
“I was surprised how much info there was beyond the TapRooT® Course. I can’t wait to put this stuff to work. It will save us big bucks!“
4. Fun!You learn more when you are having fun. That’s why we work on making the TapRooT® Summit so enjoyable. From our opening session to the final round of golf, we want you to totally enjoy yourself while you learn valuable best practices, make important professional contacts, and get motivated by the amazing keynote speakers.
3. Return on Investment. The Summit is the only conference that guarantees a 10 times return on your investment.
2. Great Keynote Speakers. Astronaut Ken Mattingly, Rene Aguilar, Beverly Chiodo, Christine Cashen, Gerry Migliaccio, Vicki Hollub, and Zena Kaufman are pictured above. See their bios at:
1. You want to take your company’s performance to the next level. The last breakout session – Planning Your Improvements – will help you develop a plan to use what you have learned to turbocharge your company’s performance.
Convinced that you should be there? Register now at:
Are you involved in performance improvement efforts in the healthcare industry? Then you should be planning to attend the 2012 Global TapRooT® Summit Track titled:
Healthcare Quality, Patient Safety, and Sentinel Event Best Practices
Most conferences about improving patient safety, healthcare quality, and reducing sentinel events are strictly organized by and attended by healthcare professionals. This provides good sharing of best practices within the healthcare industry, but does not provide networking or benchmarking outside the healthcare industry.
The TapRooT® Summit provides both in-industry networking/benchmarking and cross-industry/cross-functional networking/benchmarking. Here’s one healthcare industry patient safety professional talking about her experience at a previous Summit:
(.wmv format. Click above to play)
But what about the 2012 Global TapRooT® Summit? There are several sessions at the 2012 Global TapRooT® Summit that have a strictly healthcare focus:
What does increasing expectations for healthcare quality and patient safety mean to your improvement efforts?
Response lessons learned from the Joplin Disaster.
Using electronic medical records to improve healthcare quality and patient safety.
Using Baldrige criteria to achieve performance improvement.
These provide opportunities to network and benchmark with healthcare professionals.
Plus, there are also sessions that span industries and disciplines:
Criminal prosecutions of accidents.
Developing a fatigue risk management plan.
Positive Contributions in facilitation and management interactions.
But that’s not all. The Keynote Speakers also provide lessons learned and best practices that cross industries.
For example, Astronaut Ken Mattingly, of Apollo 13 fame, talkes about Lessons Learned from Apollo 13 and Space Shuttle Operations.
And Dr. Beverly Chiodo talkes about Character Driven Success and how it can help your improvement program.
Also, there is a panel discussion of senior managers (Gerry Migliaccio, Senior VP at Pfizer; Vicki Hollub, President & General Manager of OXY Permian CO2 Business Unit; and Zena Kaufman, Divisional Vice President of Global Pharmaceutical Operation at Abbott Laboratories) who will discuss “What Does Senior Management Want from Incident Investigations and Root Cause Analysis?”
This is just a sample of the sessions, for the complete TapRooT® Summit schedule, see:
I know you will find the information you take home motivational and valuable. That’s why we provide the following Summit guarantee: Attend the Summit and go back to work and use what you’ve learned. If you don’t get at least 10 times the return on your investment, simply return the Summit materials and we’ll refund the entire Summit fee.
With a guarantee like this one, you have nothing to lose and everything to gain!
A license to use the TapRooT® Enterprise Software is an investment in improved root cause analysis. To realize the most from that investment requires thought and support for the software installation and maintenance.
Who is the software guru at your site? Have they been trained in the software administrator features of the TapRooT® Enterprise Software?
Once a year, the TapRooT® Software Program Manager – Dan Verlinde – teaches a course to help TapRooT® Software Administrators and Program Managers get the most from their software investment.
is being held just prior to the TapRooT® Summit in Las Vegas on February 27-28.
Here is the course outline:
Day One
• Review of the TapRooT® Process
• Software Interface and Basic Functionality
o Documents and Data Separation
o Security and Login
o Left Menu Structure
• Creating and Managing an Investigation
o Recording Incident Data
o Locations and Classifications
o Team Members (Security)
o Custom Details Fields
• TapRooT® Techniques
o SnapCharT®
o Causal Factors
o Root Cause Tree®
o Corrective Action and Corrective Action Helper®
o Corrective Action Status
oOptional Techniques
• Retrieving Data
o Search Function
o Investigation/Audit Reports
o Macro Reports
o Using Single User Software
• End of Day Review – Software Trivia
Day Two
• Introduction
o Course Outline and Objectives
• Business Analysis
o General Challenges of Software Implementation
o Bridging The IT/Business Knowledge Gap
o Use Case: Definition
o The TapRooT® Use Case
o Software Investigation
• From Installation to Implementation
o Procuring Hardware
o Basic System Requirements
o Installing the Software
o Installation Vs. Implementation
o Lessons Learned From Dvorak
o How To Generate Momentum
o Developing an Implementation Strategy
o Exercise One
• Administrative Tools
o User/Group Authorizations
§ Node Level Security for Groups and Individuals
§ Email Notification Subscription
§ Exercise Two
o User Import Tools
§ Exercise Three
o List Hierarchies
§ Locations
§ Classifications
§ Equipment
§ Departments
§ Numbering Scheme
§ Exercise Four
o Hierarchy Import Tools
§ Exercise Five
o Custom Details Fields
§ Exercise Six
o Email Setup
§ SMTP
§ Notifications
o Optional Techniques
§ Equifactor® Equipment Troubleshooting List
§ Change Analysis
§ Critical Huamn Action Profile (CHAP)
o Final Exercise: Configuring Your Company
o Available System Improvements Consultation Time
o Open Forum/Questions/Comments
One more note. If you are attending the TapRooT® Summit, you get a $200 discount off the course fee of $1095.
To get more information about the Summit and this course, see: