Root Cause Analysis Blog

“Installing TapRooT® on a Netbook Computer” is an article submitted by Steve Raycraft, our Technical Support Rep. Thanks, Steve!

Use This Procedure If …

- You want to install the TapRooT® System Software on your netbook computer.

Step-by-Step Instructions

The default resolution for most netbook computers is 1024×600 and as a result, you will get the following error when you try to open the TapRooT® software:

The way to resolve this issue is to force your computer to use the resolution of 1024×768. Here are the steps to do that:

1. Right-click on your desktop and select Properties to display your Desktop Properties.

2. Go to the Settings tab and press the ADVANCED button to bring up the Adaptor and Monitor Properties window.

3. Select the Monitor tab and uncheck the box ‘Hide modes that this monitor cannot display’ and press OK.

4. You can now go to the Settings tab and change the resolution to 1024×768. Keep in mind, you will need to scroll to see your entire screen after changing the resolution.

5. Double-click on the TapRooT® System Software icon and the software will now open.

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People who attend TapRooT® Training know that trainees are expected to go back to work as self-sufficient investigators. They should be able to perform an excellent root cause analysis without an outside facilitator. But it’s always nice when you are a new investigator to start off with some easy incidents before diving into a politically sensitive accident or a legally difficult fatality. Plus some investigations are better when facilitated by an outsider. Therefore, here are some suggestions of when to ask for help facilitating, investigating, and analyzing the root causes of an incident.

Legal: Could this accident end up in court? If so, you need the help of your company’s attorney. They may need to be involved BEFORE the investigation starts to establish “attorney/client privilege.” In these cases, the attorney may want to hire an outside expert to review the company’s investigation and help spot potential weaknesses before legal action starts.

Customer Dispute: It’s always tough when a customer has a problem and blames your product/service. What do you do if you think that the product/service was OK but instead, the customer’s actions caused the problem? Root cause analysis could be a big help. But will the customer believe the results of your employees’ investigation? This is a good time to get an outside facilitator to provide an independent perspective.

Union Issue: Ever had an investigation that gets contentious with a union? This may be time to ask for help. An outside facilitator provides an independent perspective and can help both sides see how to achieve improvement.

Just Learning: TapRooT® Training is a great start for a new investigator. But, as we say in the course, get your feet wet when you go back to work by performing some easy investigations. What if a complex accident happens when you are newly training? Ask for help! Get an experienced investigator to help you facilitate the investigation or to review your work and coach you.

Overwhelmed: Too many accidents to investigate? Augment your staff with outside facilitators to help investigate incidents and provide your investigators with valuable feedback.

SI has 40+ experienced TapRooT® investigators around the world to provide help when you need it. Contact us at the link above or call 865-539-2139.

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Hello everybody and welcome to another Root Cause Analysis Tips Blog. This time around we’re going to take a look at attaching files to SnapCharTs.

The crux of the behavior you see is this: SnapCharT only places a reference to the file in question, and does not copy the data in any way.

The question is, how can I share these files with other network users? The key is in file location. More specifically, a shared file location that is available in the same places on all machines.

Let’s see how it works:

First, you’ll need to attach the file to the SnapCharT by right clicking on the object and choosing Launch:

Now the key here is the location of the file you are attaching. If you attach the file from your local hard drive instead of a network location, you’ll see the following error when another employee attempts to open it by double clicking on the small diamond icon next to the object:

Followed by a “File Open” dialog asking where the file is.

In order to fix this, attach the file from a shared network resource, such as a mapped drive that is the same drive name on all machines.

For example, attaching X:\image.jpg, where the “X:” drive is a network mapped drive on all machines, will allow all users to see the attached file with no problems.

I hope this has cleared up any misconceptions you may have had about the file attaching process to SnapCharTs. Using this knowledge you should be able to keep your team further involved by ensuring all of their SnapCharT attachments are opening properly.

Thanks for reading, and if you are interested in learning more about the software, I would highly suggest you take a look at our 5-Day TapRooT® Advanced Root Cause Analysis Team Leading Training Courses. These include a complete rundown of how the software works and how best you can implement it in your own business / safety needs, as well as teaching you the powerful and easy to use TapRooT® Root Cause Analysis.

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For the past 15 years, Kevin Palardy has enjoyed an international career working with thousands of teams in a variety of business development initiatives. Kevin has been instrumental in leading thousands of groups through the TapRooT® process to identify and implement best practices to improve business performance. Kevin has previously held positions, in QHSE, Corporate Development Specialist and Celebrity Liaison. He is the founder of a multi-million dollar investment firm and for ‘fun’ consults to an international group of companies in the area of business improvement. He currently resides in Calgary, Alberta, Canada with his wife and two children.

Kevin will be participating in one of several industry best practice sharing sessions at the 2009 TapRooT® Summit: Oil Exploration & Production.

How is TapRooT® being utilized to promote best practices within the oil exploration and production industry? How are root causes being tracked to evaluate effectiveness of investigations and corrective actions? Come prepared to discuss these and other issues as we seek to promote operational excellence!

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TapRooT® Software Super-User/Administration Track

If you have been using TapRooT® for awhile and/or you are your company’s administrator, you will want to keep up with the latest in software updates.  The summit is the best time to do that, and also get some valuable use tips.  This also is your opportunity for plenty of face time with our technology team.  We know you’ll have to justify your attendance to your organization, so I wanted to share some information on the track best practice sessions so you can see the value:

• Your first session will be “A TapRooT® V5 Software User’s Forum,” facilitated by Dan Verlinde and Evan Erwin. This session will allow users an opportunity to give feedback, ask questions, and gather knowledge on TapRooT® software technical support, including the technical support knowledge base, the software download site, technical support topics, and contacting technical support.  We’ll also gather feedback from users on V5 and answer questions about future products (Web or General design).

• Dan Verlinde will lead “TapRooT® V5 Enterprise Software Configuration & Implementation.” This session will cover a range of topics System Administrators and Super-Users will need to address after installing the TapRooT® V5 Software.

• You’ll get the latest information on software from Dan Verlinde, Ed Skompski, and Linda Unger in the session “What’s New in The TapRooT® V5 Software.“ 

• In the “TapRooT® User Best Practice Sharing Forum,” Linda Unger and Michelle Lindsay will facilitate a user discussion so everyone can learn from each other.  Two heads are better than one, so bring your best practices to share with the group.

• Dan Verlinde and Ed Skompski will present “Managing Incidents & Corrective Actions Using the TapRooT® Software,” covering corrective actions, Corrective Action Helper, and corrective action status in the TapRooT® V5 Software, including user management of investigations/documents and corrective action management.

• “Trending Using the TapRooT® Software” will be presented by Ed Skompski, Dan Verlinde, and Chris Vallee.  This session will cover how to use your data for trending purposes in the TapRooT® V5 Software, including corrective action status reports, root cause reports, the search function, and defining trending needs going forward.

• Dan Verlinde will also address “What TapRooT® V5 Software Super-Users Need to Know (But Were Afraid to Ask).”  He will cover Super-Users’ experience implementing the TapRooT® V5 Software and how they met their businesses needs, including user groups, list hierarchies, custom details fields, and reporting.

• In the session “Making Your Investigation Team a TapRooT® V5 Users Group,” Ed Skompski and Dan Verlinde will cover how an investigation team can collaborate to use the TapRooT® V5 Software including defining user group security needs, sharing data access using team member security, assigning responsibility for corrective actions, and handling non-software user participation in investigation.

Ed, Evan, and Dan

After these sessions, you should be well prepared to lead your teams in using the software to its fullest.  You will be a true Super-User!  But WAIT!  There is MORE:

You’ll meet in the morning and afternoon with attendees from all tracks to hear the keynote speakers:

• Dr. Joel Fish, Brian Tink, and Jim Thompson will talk about how just one root cause analysis changed an industry practice.

• E.D. Hill from Fox News will talk about “Lessons Learned from Success.”

• Mike Kelley will deliver an empowering talk called “Establishing a Culture that Promotes Super-Performance” where he will discuss his view that personal and professional growth are tied together and how they ultimately add to the success of the organization.

• Mark Paradies, our President, and Dave Prewitt will present thoughts on systematic ways to manage performance.

• Best selling author John Miller will open the day on Friday with a powerful talk on personal accountability.

These keynote talks provide a good balance of usable techniques, personal improvement, and motivation, and alone are easily worth the cost of the summit!  How much would it cost to hire just one of these amazing speakers?

And by the way, there is one more thing – the last session you attend will be “Planning Your Improvements” where TapRooT® Instructors will facilitate attendees in developing action plans for when you return.  The difference in success and failure can come down to one simple process; setting goals and following through to achieve them.

Keep Current!  Tell your management that you want to attend the Software Super-User/Administration Track at the 2009 Summit.  Write down the value to you of each of these sessions, and decide how much the summit is worth to you.  I think you’ll agree, much more than the cost ($995).

Don’t forget our guarantee:  Attend the Summit and go back to work and use what you’ve learned.  If you don’t get at least 10 times the return on your investment, simply return the Summit materials and we’ll refund the entire fee.

P.S. - I would be remiss if I did not mention that it is also a great idea to come two days early and attend a two-day course at a cost of $1895 for a course and the summit (a $200 discount).

See the list of two-day pre-summit courses here: http://www.taproot.com/summit.php?t=pre-summit    

See you at the summit!

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Hello everybody and welcome to another edition of the Root Cause Tips Blog. This week I want to highlight the different deployment methods you can use when deploying the TapRooT® Root Cause Analysis Software.

Method 1: Single User Installation

Best for: Individual users, very small groups (2-3 people)

The TapRooT® Root Cause Analysis software can be installed in many ways, but by default it installs a “Single User” copy, meaning a local database with no login credentials necessary when starting the software. Also note that a Single User license allows you to install the software in two places: Once on your primary desktop machine, and again on your personal laptop. Both of these computers need to be your personal machine(s) to be compliant with your license, and it’s nice to have the flexibility of using two different machines and simply importing and exporting data between them.

In the case of small groups, you’ll do a lot of importing and exporting. This means it will take time for you and your team to get “on the same page” as it were, and there will need to be an emailing system or file sharing system to allow everyone access to these exported files.

While this is one way to work, with more than one user your best bet is to ‘trade up’ for the Workgroup Version.

Method 2: Workgroup Installation

Best for: Small to medium-sized groups (2 - 10 People)

This method of installation has a client machine, that is a machine that is running Windows XP or Windows Vista (not Windows Server) “act” like a server by running the database for all connecting machines. This affords you power of user logins and incident-based permissions.

This is an installation for low-volume clients, those who may have two or more users logged in at the same time, but will rarely run at ‘full capacity’ where a dozen or more are logged in at once. This install doesn’t require the purchase or use of Microsoft SQL Server or Windows Server, but also can quickly degrade in performance based on usage and other factors.

For those who have a small safety or investigation team in place and have network access to a single machine that will act as a server, this is potentially the installation for you.

Method 3: Enterprise Web

Best for: Large-scale or company-wide implementations, groups across multiple sites, 10+ Users

This is our latest and most advanced Root Cause Analysis software yet, the Version 5 TapRooT® Root Cause Analysis Enterprise Web. This software runs on Internet Information Services (IIS) on Windows Server and is fully powered by Microsoft SQL Server. This allows almost unlimited access to the TapRooT® Root Cause Analysis tools and techniques, along with powerful (and graphically enhanced) Crystal Reports with which to show your results to supervisors and management.

Thanks to the processing power of Windows Server and Microsoft SQL Server, you should have no problems with scaling or the amount of users on the system at one time. A Workgroup installation method will see slowdowns and performance issues while a web application suffers from none of these drawbacks. And of course, since it runs in Internet Explorer, you will have access to your incident data anywhere you have network access. Removing the need for client-by-client installations greatly reduces the cost and strain on your IT resources and greatly streamlines both training and implementation.

This is our flagship product and the one recommended for new installations. If you’re thinking about implementing a powerful, robust, easy to use and implement product that takes your incident investigations and human performance programs to the next level, then the Version 5 Web Enterprise TapRooT® System Software is the choice for your business.

Thanks everyone for reading, we’ll see you next time.

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Here are two behind-the-scenes employees who make life easier for those of us who are technology challenged!

Evan Erwin, Network Administrator

Evan’s duties include all internal network support and managing our website, as well as providing Tier 2 technical support to TapRooT® software users. Before joining System Improvements in 2004, he worked with financial institutions to best assess their technical needs.

Evan was the recipient of our Excellence Award in 2006 because his work on this website helped spread the word about how the TapRooT® root cause analysis system can reduce injuries and save lives. You may also recognize Evan as a contributing writer to the Wednesday Root Cause Tips column on this blog.

Evan will be a co-facilitator (with Dan Verlinde) of the TapRooT® V5 Software User’s Forum at the 2009 TapRooT® Summit. This session will allow TapRooT® Software Users an opportunity to give feedback, ask questions, and gather knowledge on TapRooT® Software Technical Support including:

• Technical Support Knowledge Base

• Software Download Site

• Technical Support topics (FAQS)

• Feedback From Users on V5

• Questions about Future Products V5 (Web or General design)

• Contacting Technical Support

Steve Raycraft, Technical Support Specialist

Steve Raycraft joined System Improvements, Inc. in 2007. He is also a contributing writer to the Root Cause Tips column, and his articles help users maximize the potential of TapRooT® software.

His background includes providing technical support to non-technical users; setting up hardware; troubleshooting hardware and software problems; and developing and implementing company network security policies and strategies. Steve has a B.A. in Business Administration from Washington State University.

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Hello everybody and welcome to another edition of the Root Cause Analysis Tips Blog. In this blog I want to highlight our most frequented support article, the one in which we detail how to install the TapRooT® System Software in Windows Vista. We get plenty of calls and emails about this, and hopefully providing this information here will make someone’s life easier.

If you’re looking for the best root cause analysis software, something that is effective, efficient, scalable and delivers immediate, proven results, feel free to contact us and we’ll get you started on the road to improvement.

With no further ado:

How Do I Install the TapRooT® Software in Windows Vista?

Windows Vista adds an additional security measure with User Access Control (UAC). In Vista, when a user is logged in as an Administrator, it allows you to install software but if that software tries to update core files either during install or when the application runs, it may fail. By turning off User Access Control, you can eliminate that second level of security that causes error messages when trying to install the TapRooT® System Software.

NOTE: You can always turn UAC back on after the installation is complete.

1) Click on the Start Orb and above the button in the search box type in msconfig and press [Enter] on the keyboard.

Say [Yes] when prompted by User Access Control to allow this program to execute.

2) When the dialog box comes up click on the “Tools” tab, scroll down, select ‘Disable UAC’ as shown below, and press [Launch]

This opens a window and runs the selected command shown above. After completion, you will need to reboot before completing the TapRooT® System Software installation.

Installation Begin

1) With the CD in your drive go to Start – Computer and double click on your CD-Rom drive. Double click on the “TapSWv4″ folder and run setup.exe.

2) The first time the program is run, the TapRooT® software will install the MSDE component. You will get a message stating “This program has known compatibility issues” When this appears, select the button that says [Run Program].

Once it completes the install, the setup program will close and you can then open the TapRooT® System Software normally by clicking on the icon on your desktop.

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Hello everyone, and welcome to your weekly Root Cause Tips blog. This week we’re going to take a look at attaching pictures to a SnapCharT® and some issues you may encounter. Particularly: What if you double click on your attached image and it doesn’t launch? The issue is with the default program associated with opening these files.

In SnapCharT®, you attach a file by right clicking on the object and choosing Launch:

After choosing the file you will see the Launch Icon above the shape. If you right click on it you’ll see two options:

If you choose Open and nothing happens, you need to change the Default Program used to open these files. This appears to only occur with images that by default  open with the Microsoft Picture and Fax Viewer.To change this, Launch Windows Explorer (Windows Key + E, or Start Button - Programs - Windows Explorer) and navigate to the file in question. Then right click on the file and choose Open With - Choose Program…

Instead of the default program, select Internet Explorer and then check the box to always open this type of file with this program:

However, the file will still not launch. In order to make it work correctly after this association, you need to right click on the Launch icon and choose Clear:

Then right click on the object again and choose Launch. Then pick the image file again, and double clicking on the Launch icon or right clicking and choosing Open should open the file correctly.Note that Internet Explorer is just one option. Any image viewer other than the default Microsoft Picture and Fax Viewer will be fine.

If you are ready to begin tracking your Root Cause Analysis in a more efficient way, make a small investment in the TapRooT® System Software and you’ll see the benefits immediately. Our tech support team is here and ready to assist you in any issues you may have while using it. Feel free to read more about the software or contact us to begin your improvement.

Thanks for reading, we’ll talk more next week.

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As I hinted at yesterday, we’ve been working hard to get your TapRooT® System Software Dictionary Help File up to date and not corrupting your investigations. Well, we kicked it into high gear and today the update is available!

Click here to download the new TapRooT® System Software Dictionary Update! (7.8MB)

For those who already have the last update installed, this simply upgrades the existing copy. If you have any questions or concerns, feel free to contact us via the link at the top right of this page. Thanks!

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This update is for all users of the TapRooT® System Software, regardless of version.

This file will update your local TapRooT® Dictionary Help File, the file that is referenced whenever you look up the definition of root causes and/or corrective actions.

Download the update here. The update is 7.5MB in size.

And remember, if you have any issues or questions regarding the TapRooT System Software, be sure to check out the Support Knowledgebase to help you in resolving them, or to contact Technical Support.

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If you are a TapRooT® Software Administrator or a Power User who wants to get the most from their TapRooT® Software, you should attend the TapRooT® Summit and the Pre-Summit Course (Getting the Most from Your TapRooT® Software).

The Pre-Summit Course in on June 23-24. Tha TapRooT® Summit is on June 25-27. Both are being held in Las Vegas.

WHY SHOULD YOU BE THERE?

1. This is the only time during the year that we hold specialized TapRooT® Software Training: Getting the Most from Your TapRooT® Software.

Ed Skompski, VP of TapRooT® Software Development, and Dan Verlinde, Software Project Manager, will teach an intensive review of the TapRooT® Version 5 Web Software system administration. Topics include software installation, configuration, data migration (from Version 4), software support and maintenance best practices, custom reports, and discuss future software development. The goal of the course is to help you get the most from the amazing version 5 software.

2. This is the only time during the year that we have a meeting that allows software users to discuss their best practices with other users and the developers. This happens at the TapRooT® Summit in the TapRooT® Software Techniques and Administrator Best Practices Track.

What’s included in the track? Here’s an outline of the sessions:

1. What’s New in the TapRooT® V5 Software - a User’s Forum

2. TapRooT® V5 Enterprise Software Implementation

3. Extracting Data from Your TapRooT® Database

4. TapRooT® User Best Practices

5. TapRooT® V5 Software Administration - From Installation to Configuration

6. TapRooT® User Success Stories

7. TapRooT® V5 Software - User to SUPER User!

8. Trending & Analysis Tools in TapRooT® V5 Software

9. Planning Your Improvements

Getting the most from your TapRooT® Software installation can save your company thousands or even hundreds of thousands of dollars. How? By using the full capacity of the software to maintain and analyze your accident data. You may be able to replace old accident databases (thus saving hundreds of thousands of dollars in support/upgrade/maintenance fees by using the full capacity of the TapRooT® Database. Also, you may be able to more effective analyze incident trends to provide management with better information to more effectively improve performance - and save even more! 

Between the pre-Summit Course and the sessions at the Summit, TapRooT® Software Administrators will go back to work with plans to get much more from their TapRooT® Software installation.

Also, Summit participants will here the 5 Keynote Speakers -

Lt Col Ralph Hayles

Gold Medal Winner Nikki Stone

UK RAIB Chief Inspector Carolyn Griffiths

TMI Operator during the accident, Ed Frederick

America’s Dream Coach, Marcia Wieder

But there is more! (At least more fun!)

Participants will also attend the Summit Reception (with Elvis and Nikki Stone), and can join the TapRooT® Cup Golf Tournament on Friday afternoon.

And besides these activities, there is always something to do in Vegas! Click here for some ideas.

So start planning to attend the Summit and training NOW!

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“Have you seen our new support section? We are currently working on support articles for the TapRooT® System Software Version 5 and we want to hear from you! Tell us what type of articles you would like to see on the Knowledge Base. Would you rather see dry, picture-less articles with just the text detailing how to do something or do you want to see lots of screenshots for each step? We value our clients’ suggestions and want to provide you with a useful and informative Knowledge Base in case things go wrong or you have a question. You can send your requests to version5@taproot(dot)com”

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Ever been out in the field working an investigation and find that you are unsure how to share the data you entered with your co-workers?  Well let me direct you to our NEW support site that will answer that question as well as many other common questions our users have regarding the TapRooT® System Software. 

http://www.taproot.com/support

Bookmark this site and use it as your first line of defense for any problems or questions you may have!

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With version 5.1 looming on the horizon, I thought it would be advantageous to re-visit the topic of combining databases in the TapRooT® System Software.  The most important part of this is that you MUST have a multi user license(workgroup or enterprise) in order to receive support for any issues you may have with this.

Read on for instructions on how to export and import your incidents into a centralized database!

(more…)

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Hello everybody and welcome to another edition of Tech Support Thursday.

This week we tackle the hottest topic in the tech support area here at TapRooT HQ: What to do about Vista? Some version of Vista will run the 4.0.x System Software just fine, while others give an error such as “Run Time Error 52″.

How do you fix this? There’s more inside!
(more…)

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Hello. My name is Raycraft, Steve Raycraft, and I’m the new man behind the wildly successful Tech Support Thursday here at System Improvements. I am a recent addition to the SI family and have been asked to assist in creating the Tech Support blog entries.

As I learn the Taproot software and become more familiar with it, I will continue the tradition of posting insightful articles to help you maximize the potential of the software. Having a interest in IT Security, I may from time to time also post some general IT security practices that if used, will help minimize the amount of viruses or spyware that get on your machine.

Again, my name is Steve and I look forward to this opportunity and believe that you will continue to find the Tech Support Blog very helpful.

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Hello everybody and welcome to another edition of Tech Support Thursday. It’s been awhile since we last spoke, but I assure it is not because I’ve had nothing to do. On the contrary, we’re plenty busy over here at TapRooT HQ.

Today we’re going to be talking about rescuing SnapCharTs that have crashed. If the chart your working on has crashed, DON’T DO ANYTHING until you read these directions!

(more…)

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From the desk of Dan Verlinde we bring you the Summit Presentation entitled “The Path to Version 5″, detailing the method of going from version 3 or 4 to version 5, what you need to take into consideration, and more.

To see the slides, just look inside…

(more…)

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Hello everybody, welcome to another edition of Tech Support Thursday.

Today we’re going to talk about Windows Vista and it’s compatibility with the TapRooT System Software. Ready for the answer? It’s just inside….

(more…)

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Hello everybody, welcome to another edition of Tech Support Thursday.

Today we’re going to talk about inaccuracies or, rather, confusion regarding certain actions. Specifically, the TapRooT System Software User’s Guide and how it addresses updating your serial number.

Click Read More and we’ll talk about it further.

(more…)

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Hello everybody, welcome to another edition of Tech Support Thursday.

This week we’ll tackle a question that has plagued many a Database Administrator and one that we hear often: “Do we really need to install the TapRooT System Software on the server?”

And the answer to that question is inside.

(more…)

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Hello everybody, I tried to get this up yesterday but ran into technical problems. No matter, I’m here today with the first in a series of instructional and short videos to get you using the software. These videos are for novices or those who are about to embark on their first TapRooT course. They’ll get more complex as the series continues.

Thanks, see you next week!

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Hello everybody and welcome to another action-packed edition of Tech Support Thursday.

Today we’re going by the old addage of letting the pictures speak their thousand words.

Ready to see 3,000 words worth of beautiful screens and reports that are coming your way in TapRooT System Software Version 5? Look inside…

(more…)

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Hello everybody, welcome to another fun-filled edition of Tech Support Thursday.

This week we’re going to investigate the autosave feature of SnapCharT. How does it work? Where does it save the files?

The answers are inside

(more…)

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Hello everybody, welcome to another fun-fill edition of Tech Support Thursday.

Have you ever wondered exactly what the differences in licensing the TapRooT System software are? Well, we’ve compiled a word document which lays out an easy to use matrix of how the licensing system works.

Click Here To Download The Version 4 Database and Licensing Differences Word Document.

Over the past few weeks, we’ve seen many customers who have Enterprise licenses merely using Single User installations for their users. And that’s perfectly fine, but at the same time, some of these users were using Export/Import files to keep themselves on track and that’s not an efficient way to use the TapRooT System Software.

Also note that this is excellent material for IT Departments as well as system administrators in getting a grip on how upgrading their licensing can benefit their company as well as what it entails exactly.

I hope this helped. See you next week!

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Hello everybody, welcome to another week of Tech Support Thursday.

This week we’re mired in Version 5 development and so I’ll make this one short and to the point for all of those Database Administrators and Network Admins all over the world who use our software and plan to upgrade to the full-blown Enterprise Edition of the software:

The Enterprise Edition of TapRooT System Software must be fully installed on the SQL Server hosting it.

There is no way of installing it elsewhere, installing the database seperately, or any other tricks that are going to get the Version 4 TapRooT System Software on your SQL Server. There are certain procedures that are ran as the software installs, as well as serial number validation. Procedures which cannot be avoided.

So for all of you DBAs out there, I apologize as I know it’s uncomfortable to install ‘client’ software on a server. But it is a must. And the System Software client can be uninstalled via Add/Remove Programs in the Control Panel as soon as the software is fully installed and running.

NOTE: This is not an issue in the Version 5 software. But we’ll cover that when it’s time.

Thanks for reading! See you next week.

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Hello everybody! This week we’re tackling a simple compatibility problem: Which SQL Server should Enterprise Users use?

For our enterprise clients, they use Microsoft SQL Server to host their database (Workgroup and Single User installations utilize Microsoft Database Engine—MSDE), and up until last year the most recent version of Microsoft SQL Server was 2000. However, Microsoft has released 2005, which prompts this notice for all Enterprise Users:

TapRooT System Software is NOT compatible with Microsoft SQL Server 2005. Use Microsoft SQL Server 2000 instead.

Of course if you have any questions about this, feel free to contact us via the link in the top right of the menu, or at techsupport (at) taproot (dot) com! See you next week!

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Do you have deadbolts on your workgroup and enterprise incidents? Well, in a way you do—whenever a user edits an incident, the door is ‘closed’ behind them and the incident is then ‘locked’ from other users until the active user finishes his or her work.

But what if that user’s software crashes? What if their network connection dies? The server still believes this incident is in use. Therefore we’ll need to ‘unlock’ it for other users.

Find out how inside.

(more…)

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Wilkommen.  Terve.  Welkom.  Benvenuto.  Bienvenida.  Welcome!

Hello again everyone, nice to see you’re back for another edition of Tech Support Thursday.  This weeks edition is geared towards helping our users in foreign countries with installation of the TapRooT software.  So, if you are located outside of the United States, or know someone who is, read on.

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