100+ passengers stranded for six hours on the world’s largest ferris wheel
“…passengers were able to talk with officials via intercom and rescuers tethered to harnesses brought them sandwiches and soft drinks, said general manager Steven Yeo.” Now that is what you call service. You never here about that when people are stranded on airplanes during bad weather.
What I find interesting is that this type of failure has occurred twice before since it began operating last February…. just never for this length of time or to this severity. How often do you say that in your own company? What lower level incidents are not fully investigated because they are deemed non-recordables, low risk?
Now take it one step further…. equipment failures usually have a predicative and preventative maintenance program. Evidently this one failed. Take our 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis to help improve your equipment program. Now what about about your predicative and preventative human program…. do you have one? Call us at 865.567.0378 and ask for Chris if you want to continue use this thought.
Article posted from http://news.yahoo.com/s/ap/as_singapore_wheel