December 23, 2008 | Barb Carr

Repeat Equipment Failure

176 passengers in Singapore were stuck for more than 6 hours on the world’s largest Ferris wheel while repairs were made. What is interesting is this was a repeat equipment failure.

“passengers were able to talk with officials via intercom and rescuers tethered to harnesses brought them sandwiches and soft drinks,” said general manager Steven Yeo.

(Now, that is what you call service! You never hear about that when people are stranded on airplanes during bad weather.)

This failure had occurred twice before since it began operating last February, just never for this length of time or to this severity. How often do you say that in your own company? What lower-level incidents are not fully investigated because they are deemed non-recordable, low risk?

Now take it one step further…. equipment failures usually have a predictive and preventative maintenance program. Evidently, this one failed. Take our 3-Day TapRooT®/Equifactor® Equipment Troubleshooting & Root Cause Failure Analysis to help improve your equipment program. 

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