November 9, 2010 | Barb Carr

A Case of Metrics Leading the Behavior… did the problem get fixed on the Tarmac

1 – 6 – X = a good job?

The government says there were four planes that sat on the tarmac for more than three hours in September.

That’s up from one in August, but down from six in September a year ago.

and now the rest of the story:

Airlines canceled more flights in September than they did a year ago, but slightly less than they did in August when the peak summer travel season was winding down.

Overall, flights run by the nation’s biggest airlines were also delayed slightly more often in September from a year earlier. But airlines did a better job of getting passengers to their destinations on time than in August.

Did they really do a better job if they canceled more flights?

What would the people in our recent Pre-Summit Advanced Trending Techniques course say?

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