With the latest release of the TapRooT® VI software comes new password security updates. One of the security updates is an account feature lockout where after 5 unsuccessful login attempts. If this happens you will receive a message as in the image below.

If you do receive this message, follow these steps to reset your password.

  • Click “Forgot User Name or Password?”
  • Enter your Email Address

You will then be sent an email with information about your User Name and a link to reset your password. This leads us to the next security update, you cannot reuse your old password.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!