Author Archives: Barb Carr

TapRooT® is going to Dubai March 18, 2018

Posted: January 9th, 2018 in Courses


We’re looking forward to our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training in Dubai, March 18 – 22, 2018.

Register early because seats in our last Dubai course sold out! 

In just 5 days, learn TapRooT® to find and fix the root causes of incidents, accidents, quality problems, near misses, operational errors, hospital sentinel events and other types of problems. Techniques include: SnapCharT®, Root Cause Tree® & Corrective Action Helper® plus additional advanced topics such as CHAP, Human Engineering, Interviewing, Safeguard Analysis and Proactive Improvement.

Dubai is an exciting location with golden sunshine all year round. We hope that you’ll join us for training and also plan to explore a few of the extraordinary attractions this destination offers.


Caption Contest

Posted: January 8th, 2018 in Contest


How would you caption the above photo? Put on your creative hat and read the contest instructions below. Enter as many times as you want, and if you’ve won our contest before, you are still eligible to enter this one! You can’t help it if you are hilarious!

Contest Instructions:
1. Create your caption to the photo above in five words or lessAll captions with more than five words will be disqualified.
2. Type your caption in the comments section of this post by February 16.
3. If you haven’t already, subscribe to the Tuesday TapRooT® Friends & Experts e-newsletter. You must be a subscriber to win!

Have fun!

Caption Contest Winner!

Posted: January 8th, 2018 in Contest

Okay folks, this contest was supposed to be over a long time ago but you kept getting funnier and funnier and since I make the deadlines, I also break the deadlines. One thing I don’t have control over is who wins – I ask the staff here to vote on the winner and you all are so clever, it’s always a close contest.

And the winner of this caption contest is:

Wes H. with“Final warning, they’re OUR sandwiches!”

I admit that one hit home with me, Dennis, because I hate it when people eat my food!

But I also want to name TWO honorable mentions who came oh-so-close to winning:

“Bye Bye, Mr. Construction Guy…” (to the tune of American pie) ~ Steve K.

Very clever, Steve!

“We’ve got safety collared.” ~ Dennis Egginton

Great play on words, Dennis!

Thanks for playing along with us! Click the image below and have some fun with us on the new caption contest!

Click the image above to view and enter the current contest.

TapRooT® Around the World: Bogotá

Posted: January 5th, 2018 in Courses

We had a great course in Bogotá recently. Thanks to Diana Munevar for sending in photos and shout out to TapRooT® Instructors, Piedad Colmenares and Hernando Godoy for your leadership!

Get in the picture! TapRooT® courses are held around the world. Check out our schedule of 2-day TapRooT® Root Cause Analysis training here and register today!

Root Cause Tip: Improve your Investigation Skills

Posted: January 4th, 2018 in RCA Tip Videos, Video, Video Depot

Ken Reed and Benna Dortch give answers to some frequently asked questions. This is an awesome segment for investigators of workplace accident/incidents. Join us for a 2-day TapRooT® course to learn more about conducting a root cause analysis and find and fix those problems that are causing incidents at your facility. (If video is not displaying, click the title of this post.)

Successful People Support Other’s Success

Posted: January 4th, 2018 in Career Development, Career Development Tips

The following article is reprinted with permission of its author, Vincent Ivan Phipps, M.A., CSP. We are pleased that Mr. Phipps is a keynote speaker at the upcoming 2018 Global TapRooT® Summit.  You can purchase his new book, Lead Out Loud, and learn how to unlock your personal excellence by clicking here. Learn more at And last but not least, don’t forget to register for the Summit and meet him in person!

Stop making New Year’s Resolutions promising to focus more on yourself. Instead, channel that energy towards supporting others.

Be honest, how do you feel when you see others accomplishing their dreams and goals? Are you disappointed, jealous, angered, or motivated?

A “hater” is a term used to describe someone who says negative comments about others who are doing well. Don’t be a hater! Be a congratulator! Be the type of person who is happy and supportive of the success of others.

When you are unable to be happy for others, it reflects your own insecurity. When others hate on you, they do not really hate you. The truth is, their negative feeling has nothing to do with your accomplishment. The negativity that pessimistic people project is more about their awareness of their lack of effort.

Do the following to show support to others:

  1. Point out significant accomplishes with specific results.
  2. Tell others how their efforts and contributions have positive impacts.
  3. Share the success of others by saying or sending complimentary messages.

A successful, determined, focused, and disciplined person is happy for another who makes the commitment to greatness, because excellence recognizes excellence. In this New Year, make a commitment to be supportive for others and encourage them to be successful.

2018 Global TapRooT® Summit Updates!

Posted: December 19th, 2017 in Best Practice Presentations, Best Practice Presenters, Summit

There’s been LOTS of exciting news posted lately about the upcoming 2018 Global TapRooT® Summit, so I thought I’d organize it all into one post and help you catch up.

There are NINE Best Practice Tracks you can choose from for your Summit experience (February 28 – March 2):

  1. Human Factors
  2. Investigator
  3. Quality
  4. Safety
  5. Software
  6. TapRooT® Instructor Recertification
  7. Alternative Sessions (More info to come in January)
  8. Asset Optimization
  9. Patient Safety (More info to come in January)

There are TEN 2-day Pre-Summit Courses for you to choose from (February 26 – 27)

  1. TapRooT® Root Cause Analysis Training (Course description)
  2. Equifactor® Equipment Troubleshooting and Root Cause Analysis (Course description)
  3. Advanced Causal Factor Development Course (Course description)
  4. Advanced Trending Techniques (Recent update! | Course description)
  5. TapRooT® Analyzing and Fixing Safety Culture Issues (Recent update! | Course description)
  6. Risk Management – Best Practices & Risk-Based Thinking (Recent update! | Course description)
  7. Getting the Most from Your TapRooT® VI Software (Recent update!Course description)
  8. TapRooT® for Audits (Recent update! | Course description)
  9. TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills (Recent update! | Course description)
  10. Understanding and Stopping Human Error (Recent update! | Course description)

Make plans to attend the Reception with Carl Dixon.

And don’t forget to check out the recently updated Hotel & Travel page for ideas about:

  • where to stay.
  • how to get around Knoxville once you arrive (“Transportation Tips”).
  • what’s happening around town that you may be interested in during your free time.

And CLICK HERE to view our informative short Summit videos.


Friday Joke: Priorities

Posted: December 15th, 2017 in Jokes

TapRooT® Around the World: Uruguay

Posted: December 14th, 2017 in Courses, TapRooT

Another successful course in Uruguay! TapRooT® instructor, Hernando Godoy Garzón, sent these course photos in from ANDRITZ – Fray Bentos. Contact us at to schedule a course at your facility. We have instructors who are proficient in both Spanish and Portuguese languages.












TapRooT® Around the World: Uruguay

Posted: December 14th, 2017 in Courses, Pictures, TapRooT

TapRooT® Instructor, Hernando Godoy Garzón sent us these great photos from his course at ANDRITZ URUGUAY S.A. | Colonia.

Contact us at to bring a course to your site. We deliver training around the globe.


TapRooT® Around the World: Jeanette PA

Posted: December 14th, 2017 in Courses, TapRooT

TapRooT® Instructor, Heidi Reed sent us these course photos from an onsite course at Elliott Group. If you’d like to host a TapRooT® course for employees at your facility, contact us at


See TapRooT® Explore How They’re Changing the Way the World Solves Problems

Posted: December 14th, 2017 in Media Room, Press Releases, Root Cause Analysis Tips, Root Causes

We’re pleased to announce that Mark Paradies’  interview on Worldwide Business with kathy ireland® is scheduled to air on Fox Business Network as sponsored programming.

CLICK HERE to view the recent press release.

Please reference the broadcast information below. You may also reference the channel finder below for market by market air times.

Air Date
December 17, 2017
Network and Time
Fox Business Network – 5:30pm EST
Channel Finder

Gift yourself! (Santa has your back)

Posted: December 13th, 2017 in Career Development, Career Development Tips, Summit

Do you have the feeling that you have the ability to do more in your career in 2018 but are unsure of how to get going? Why not think about giving a gift to yourself?

Click here to learn more.

Are you on Santa’s “Naughty” or “Nice” List for investigative interviewing?

Posted: December 12th, 2017 in Best Practice Presentations, Best Practice Presenters, Summit



I’m really excited to share the “Top 7 Secrets of a Great Investigation Interview” during Global TapRooT® Summit Week, February 26 – March 2, 2018 in Knoxville, Tennessee. Meanwhile, in the spirit of the season, I want to share some interviewing tips to keep you on Santa’s “nice” list!


Santa’s Nice List Santa’s Naughty List

Explain to the worker that you want to
interview him/her to find the root causes of
the problem so you can fix them.


Explain to the worker that you want to
interview him/her to find out who is responsible
for the mistake because they deserve to be fired.


Ask the worker open ended questions.
“Tell me about… ” and then listen
to their narrative without


Interrupt the worker whenever you think of a
question or comment he or she may find accusatory,
like, “Mark, isn’t it true that you disregarded company
procedure? Why did you intentionally do that?”
That will pressure him/her to spill the beans!


Tell the worker that you will share information
with only those who need to know.


Promise total and complete confidentiality. You know
you can’t, but they’ll tell you more if you do.


Let the worker know you’ll take notes during
the interview and that you will review them
together upon the conclusion of the interview
to make sure you understood everything

Don’t take any notes. You already know
what happened – you’ve seen it a million times.


What do you think? What best practices do you use for investigative interviewing? What practices do you think lands an investigator on the “naughty” list?

Ten Indicators that your Company may have a Safety Culture Problem

Posted: December 11th, 2017 in Performance Improvement, Summit

What puzzle pieces do you need to put in place to improve your safety culture?

A safety culture is difficult to measure, but there are some indicators that alert us to problems.

  1. There is no visible commitment from leadership.
  2. When there are competing priorities, safety comes in second.
  3. Workers feel uncomfortable reporting safety issues to their supervisors.
  4. Safety is viewed as more of a cost than an investment.
  5. Injuries and illnesses are sometimes swept under the rug.
  6. Safety issues are dealt with in an untimely and inefficient manner.
  7. Workers do not have the power or resources to find and fix problems as they see them.
  8. Managers are never seen on the shop floor with the workers.
  9. Safety is not part of the everyday conversation.
  10. Workers are blamed for accidents.

Do any of these sound familiar? If you identify problems like those listed above, you can improve your facility’s safety culture. We’re excited to welcome Brian A. Tink and Brian W. Tink back to the Global TapRooT® Summit to share their popular 2-day Pre-Summit course, “TapRooT® Analyzing and Fixing Safety Culture Issues.”

Click here to learn more about this course.

Register now for the 2-day course only (Febuary 26 and 27)

Register now for the 3-day Global TapRooT® Summit and this 2-day course (February 26 – March 2)

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