Author Archives: Steve Raycraft

Technically Speaking – Custom Banner and Report Images

Posted: November 30th, 2017 in Technical Support, Technically Speaking, Video, Video Depot

Here is a look at how to add custom images to your TapRooT® VI banner and reports.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – October Customer Satisfaction Survey Prize Winner

Posted: November 3rd, 2017 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Bill Strecker, from Westar Energy as the winner for the month of October!

Technically Speaking – 6.3.0 Feature: Corrective Action Notifications

Posted: October 19th, 2017 in Software Updates, Technical Support, Technically Speaking

Here is a look at the new Corrective Action Notification feature found in the latest TapRooT® VI update.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Using TapRooT® Proactively – Mapping Out the Process

Posted: October 5th, 2017 in Summit, Summit Videos, Video, Video Depot

Watch Dave Janney discuss how TapRooT® can be used to map out the process.

TapRooT® at Enablon SPF Americas 2017

Posted: September 26th, 2017 in Software, Software Updates, TapRooT

The word is out and we are here at SPF Americas 2017 to share our new integration with Enablon’s EHS software.

 

Come stop by our booth in the Innovation Corners starting this afternoon and introduce yourself!

Technically Speaking – Help Desk Humor

Posted: September 21st, 2017 in Software, Technical Support, Technically Speaking

Looking at that image, I wonder what the password could be? I strongly advise against using password tips that tell you the password. As the number of stolen identities increases, it’s vital that we do our part to protect our information. One important step is the use of a strong password on your computer.

As the number of stolen identities increases, it’s vital that we do our part to protect our information. One important step is the use of a strong password on your computer. I advise making your password more than 8 characters long and include special characters such as $, ! and @. If you are having trouble thinking of a password, try using a couple lyrics from one of your favorite songs. There is no “best” password, but the one you choose should be both secure and easy for you to remember.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Using TapRooT® Proactively – Behavior Based Safety Observations

Posted: September 14th, 2017 in Summit, Summit Videos, TapRooT, Video Depot

Here Dave Janney discusses how TapRooT® can be used to make behavior-based safety observations.

Technically Speaking – Revisiting the New Attachments Tab

Posted: August 31st, 2017 in Software Updates, Technical Support, Technically Speaking, Video, Video Depot

In an effort to make our new TapRooT® users aware of the great features introduced in TapRooT® VI, we want to highlight some of our previous posts about TapRooT® VI features. Here is a quick video highlighting the Attachments Tab and how to upload files in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Exporting SnapCaps into Powerpoint

Posted: August 10th, 2017 in Software, Technical Support, Technically Speaking, Video Depot

Ever wanted to take just a portion of a SnapCharT® and put it into a Powerpoint presentation? Watch as the TapRooT® Tech Guy discuss the process in our new TapRooT® VI release.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Dave Janney Discusses Investigating Near Misses

Posted: July 18th, 2017 in Instructor Videos, Summit, TapRooT, Video Depot

Sometimes we are fortunate enough and avoid an accident, but do we still investigate those close calls? Watch as Dave Janney describes the importance of investigating near misses.

Technically Speaking – Revisiting the New TapRooT® VI Toggles

Posted: July 13th, 2017 in Software, Technical Support, Technically Speaking, Video, Video Depot

In an effort to make our new TapRooT® users aware of the great features introduced in TapRooT® VI, we want to highlight some of our previous posts about TapRooT® VI features. Here is a look at the new toggles found in the TapRooT® VI software.

If you are unable to view the video or want a copy of this information to store locally on your computer, click on the link below the document to download the white paper to your machine.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Web Store Ordering Assistance

Posted: June 22nd, 2017 in Software, Technical Support, Technically Speaking

Have you ever tried to go to our store and had trouble ordering a product? Maybe you’ve seen the login area and wondered “how do I get a login?”

Well, I wanted to let you know we’re here for you. Should you have any Technical issues placing an order on the store, don’t hesitate to reach out to us via phone at 865-357-0080 or if you can’t call, send a quick email to support@taproot.com. We’ll be glad to walk you through the product ordering process and answer any technical questions you may have regarding our site. Don’t worry, there is no need for you to have to make a payment with us over the phone. You can make the payment on our site using our secure server.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® Support Communication Survey

Posted: May 25th, 2017 in Software, Technical Support, Technically Speaking

As the Technical Support field is in constant flux, our TapRooT® Support team is always looking for new and exciting ways to interact with our customers. To help us get a better idea of how you prefer to communicate with us, please take a quick second and answer our one question survey.  Don’t worry, all responses to the survey are anonymous.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – April Customer Satisfaction Survey Prize Winner

Posted: May 4th, 2017 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Scott Harmon from CB&I as the polo shirt winner for the month of April!

Technically Speaking – TapRooT® VI User Settings Menu

Posted: April 20th, 2017 in Software, Technical Support, Technically Speaking, Video, Video Depot

Here is a quick video highlighting the new User Settings menu in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – March Customer Satisfaction Survey Prize Winner

Posted: April 6th, 2017 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Gemmy Siegel from American Water as the polo shirt winner for the month of March!

Case Study: Using Dye Packs to Locate Leaks

Posted: March 16th, 2017 in Summit Videos, TapRooT, Video, Video Depot

Watch as Brian Tink discusses how his company used dye packs to help them isolate the location of a pipe leak.

Technically Speaking – Helpdesk Humor

Posted: March 16th, 2017 in Software, Technical Support, Technically Speaking


Do you think that there is an issue of misunderstood verbal communication after watching the above conversation? While the internet won’t break, this is an example of misunderstood communication and how it has the potential to wreak havoc on your company if not identified.

TapRooT® can help you identify these times when verbal communication has been misunderstood and help prevent future incidents.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® VI Notifications Feature

Posted: March 9th, 2017 in Software, Technical Support, Technically Speaking, Video, Video Depot

Here is a quick video highlighting the new notifications system in TapRooT® VI.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Users Share Best Practices: Keep Subject Matter Experts for Each Work Area

Posted: February 23rd, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here Tim Dearman informs the audience how his company keeps subject matter experts in each of their key business units to help during investigations.

(Click post title if the video is not displaying.)

Users Share Best Practices: Recertify Investigators Every Three Years

Posted: February 9th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here Charlotte Grainger discusses how her company has instituted a program requiring investigators to be recertified every three years.

(Click post title if the video is not displaying.)

Users Share Best Practices: Using Weekly Review Boards to Examine Incidents

Posted: February 2nd, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Listen as Robert Oliver talks about how his company uses weekly review boards to examine incidents.

(Click post title if the video is not displaying.)

Users Share Best Practices: Improving Communication Between Company and the Customers

Posted: January 26th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here Emad Gomaa talks about improving communication between the company and the customers.

(Click post title if the video is not displaying.)

User Share Best Practices: Implementing Fees to Improve Apron Safety

Posted: January 19th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Watch as Megan Lowry talks about the use of fees to improve safety on the airport apron.

(Click post title if the video is not displaying.)

Users Share Best Practices: Use Opinion Makers to Improve RCA Performance

Posted: January 10th, 2017 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success last year! Our attendees helped one another by sharing some of their best practices. Here is Debra Matson describing how they use opinion makers to improve their RCA performance.

(Click post title if the video is not displaying.)

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