Author Archives: Steve Raycraft

Technically Speaking – June Customer Satisfaction Survey Winner

Posted: July 17th, 2018 in Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner. This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous, and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a survey, all respondents are entered into a monthly drawing to win a TapRooT® shirt. Everyone, let’s congratulate Gregg Nickel, Application Architect, from Matrix Service Company. as the winner for the month of June!

Technically Speaking – Happy Independence Day!

Posted: July 3rd, 2018 in Technical Support, Technically Speaking

We are going to be closed July 4th and 5th to celebrate Independence Day. We will be back in the office on Friday, July 6th at 8:00 am Eastern Time. Thank you for your support of TapRooT® and we look forward to talking with you again on Friday!

Technically Speaking – Have You Upgraded to TapRooT® VI Yet?

Posted: June 21st, 2018 in TapRooT, Technical Support, Technically Speaking

This is the face of a dog that heard you haven’t upgraded to TapRooT® VI yet. He knows you are missing out on awesome features like SnapCharT® autosave and the new Report Builder. You don’t want him to stay sad, do you?  Upgrade to TapRooT® VI today!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Investigative Interviewing Series (Part 1 of 3): The Power of Rapport

Posted: June 14th, 2018 in Career Development, evidence collection, Investigations

Gather more quantity and quality of information from interviews conducted during incident investigations. In this 3-week series, we will examine 3 top tips to improve your interviewing skills. Today’s segment highlights the power of rapport.

The Power Of Rapport For Investigative Interviewing from TapRooT® Root Cause Analysis on Vimeo.

View the session on video here:

We are global to meet your needs. Please see our full selection of courses.

If you would like for us to teach a course at your workplace, please reach out here to discuss what we can do for you, or call us at 865.539.2139 or 865.357.0080.

Technically Speaking – May Customer Satisfaction Survey Winner

Posted: June 8th, 2018 in Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner. This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous, and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, let’s congratulate the user, Darin Banther, EHS Risk Management Supervisor, from Devon Energy Corp. as the winner for the month of May!

2018 Global TapRooT® Summit Best Practices – Implement a Dedicated Investigation Team

Posted: May 17th, 2018 in Best Practice Presentations, Summit, Video

After you’ve attended a TapRooT® course and learned how to use the techniques, the real challenge begins! How do you actually start a real investigation? What do you need to know in order to efficiently lead a team of investigators? And what do team members require to optimally focus on the actual investigation process?

At the 2018 Global TapRooT® Summit, attendees listened and learned about implementing best practices for a dedicated investigation team. Shelley Hassen, HSE Assurance & Compliance Manager, Willbros, a leading contractor in specialty energy infrastructure, was an informative part of this discussion, as you will learn from this Vimeo.

 

 

For another look at Shelley’s insights into best practices, see the blog, Success Story Contest: Saving Time, Resources & Effort with Single User Software.

NOTE: Remember to save the date for the 2019 Global TapRooT® Summit: March 11-15, in the Houston, TX area (La Torretta Lake Resort)!

Technically Speaking – April Customer Satisfaction Survey Winner

Posted: May 4th, 2018 in Software, TapRooT, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner. This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous, and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, let’s congratulate the user, Brent Ross, from AECI as the winner for the month of April!

Technically Speaking – March Customer Satisfaction Survey Winner

Posted: April 5th, 2018 in Software, TapRooT, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner. This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous, and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, let’s congratulate the user, who prefers to stay anonymous, from National Grid as the winner for the month of March!

Technically Speaking – SnapCharT® Tips

Posted: March 29th, 2018 in TapRooT, Technical Support, Technically Speaking

Does that picture ever represent you after completing an exhaustive SnapCharT®? If not, we listed a few resources to help you master the SnapCharT® tool in TapRooT® VI.

Tips For Building a SnapCharT®

SnapCharT® Versions

SnapCaps

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Web Store Ordering

Posted: March 22nd, 2018 in Technical Support, Technically Speaking

Have you ever tried to go to our store and had trouble ordering a product? Maybe you’ve seen the login area and wondered “how do I get a login?”

Well, I wanted to let you know we’re here for you. Should you have any Technical issues placing an order in the store, don’t hesitate to reach out to us via phone at 865-357-0080 or if you can’t call, send a quick email to support@taproot.com. We’ll be glad to walk you through the product ordering process and answer any technical questions you may have regarding our site. Don’t worry, there is no need for you to have to make a payment to us over the phone. You can make the payment on our site using our secure server.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – February Customer Satisfaction Survey Prize Winner

Posted: March 15th, 2018 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.
This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Gabe Aron from Exelon as the winner for the month of February!

Technically Speaking – Webinar Wednesdays

Posted: February 22nd, 2018 in Software, Technical Support, Technically Speaking

New to the TapRooT® VI software? Don’t fear, Webinar Wednesdays are here! Yes, it’s Thursday BUT it’s always a good practice to plan ahead!

Webinar Wednesday occurs the fourth Wednesday of every month!  If you have been trained in TapRooT®, and want to optimize your investigations, join us. Every month we will be offering a software-specific webinar to give you more practice with basic investigations and show you the ins and outs of our dynamic root cause analysis software.

Get the most out of your investment.
 What you need to know: 
  • When: Webinar Wednesdays occur the fourth Wednesday of every month
  • Time: 2:00-3:30pm Eastern Time
  • Length: 90 minutes
  • Price: $195 per seat
  • Prerequisite: This webinar is intended for TapRooT® users only. Registration is subject to validation that you have had formal TapRooT® training.

Interested? REGISTER HERE FOR WEBINAR WEDNESDAY MARCH 28th, 2018.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – The 2018 TapRooT® Global Summit is Right Around the Corner

Posted: February 16th, 2018 in Summit, TapRooT, Technically Speaking

The TapRooT® Support team is excited to remind you that the 2018 Global TapRooT® Summit is right around the corner with the Pre-Summit classes starting 2/26 and the Summit starting a couple days later on the 2/28. The Summit is a great way to improve your Root Cause Analysis skills, network with fellow TapRooT® users, and see how others use TapRooT® to help reduce the number of incidents at their company. We will have a table out in the Cumberland Concourse and we’d love for you to stop by and say hi!

You can register for the 2018 Global TapRooT® Summit and Pre-Summit here

Audit Prep: A Deeper Look at the Definition of a Significant Issue.

Posted: February 1st, 2018 in Instructor Videos, Summit, TapRooT, Video Depot

Here is Dave Janney taking a deeper look into the definition of a significant issue when preparing for an audit.

Technically Speaking – January Customer Satisfaction Survey Prize Winner

Posted: February 1st, 2018 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Daren Abbott from Dominion Diamond as the winner for the month of January!

How to Make Incident Investigations Easier

Posted: January 31st, 2018 in Investigations, Root Cause Analysis Tips

Ken Reed talks about the differences between an investigation for a low-to-moderate incident and a major incident. Find out how TapRooT® makes both types of investigation easier to manage.

Want to learn how to investigate a major/minor incident with all of the advanced tools? Sign up for an upcoming 5-day training!

Want to start with just the essential skills for performing a root cause analysis on a minor or major investigation? It’s a great place to start with a minor investment of time. Sign up for an upcoming 2-day training!

Introducing the 2018 Global TapRooT® Summit Software Track

Posted: January 25th, 2018 in Software, Summit, Video

Ken Reed has some exciting news about the TapRooT® Software Track. If you use TapRooT® software or if you investigate accidents and incidents and are interested in what TapRooT® software can do for you, register today!

Join Us for the Quality Track for the 2018 Summit

Posted: January 25th, 2018 in Quality, Summit, Video

Chris Vallee put an awesome track together for professionals who are involved in quality processes. If that’s you, you don’t want to miss this informative video!

REGISTER NOW or

Learn more!

Technically Speaking – How to Insert SnapCaps into a PowerPoint Presentation

Posted: January 25th, 2018 in Software, Technical Support, Technically Speaking, Video

Ever wanted to take just a portion of a SnapCharT® and put it into a Powerpoint presentation? Watch as the TapRooT® Tech Guy discuss the process in our new TapRooT® VI release.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Custom Banner and Report Images

Posted: November 30th, 2017 in Technical Support, Technically Speaking, Video, Video Depot

Here is a look at how to add custom images to your TapRooT® VI banner and reports.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – October Customer Satisfaction Survey Prize Winner

Posted: November 3rd, 2017 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Bill Strecker, from Westar Energy as the winner for the month of October!

Technically Speaking – 6.3.0 Feature: Corrective Action Notifications

Posted: October 19th, 2017 in Software Updates, Technical Support, Technically Speaking

Here is a look at the new Corrective Action Notification feature found in the latest TapRooT® VI update.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Using TapRooT® Proactively – Mapping Out the Process

Posted: October 5th, 2017 in Summit, Summit Videos, Video, Video Depot

Watch Dave Janney discuss how TapRooT® can be used to map out the process.

TapRooT® at Enablon SPF Americas 2017

Posted: September 26th, 2017 in Software, Software Updates, TapRooT

The word is out and we are here at SPF Americas 2017 to share our new integration with Enablon’s EHS software.

 

Come stop by our booth in the Innovation Corners starting this afternoon and introduce yourself!

Technically Speaking – Help Desk Humor

Posted: September 21st, 2017 in Software, Technical Support, Technically Speaking

Looking at that image, I wonder what the password could be? I strongly advise against using password tips that tell you the password. As the number of stolen identities increases, it’s vital that we do our part to protect our information. One important step is the use of a strong password on your computer.

As the number of stolen identities increases, it’s vital that we do our part to protect our information. One important step is the use of a strong password on your computer. I advise making your password more than 8 characters long and include special characters such as $, ! and @. If you are having trouble thinking of a password, try using a couple lyrics from one of your favorite songs. There is no “best” password, but the one you choose should be both secure and easy for you to remember.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

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