Author Archives: Steve Raycraft

Technically Speaking – Upcoming Enhancement: Foreign Language Support

Posted: November 17th, 2016 in Software, Technical Support, Technically Speaking

Hello TapRooT® users! Today I wanted to introduce you to a new series where we highlight upcoming enhancements to the TapRooT® VI software. The first upcoming software enhancement I wanted to tell you about is the addition of foreign language support. You soon will be able to change the software to your preferred language throughout the application. Take a look at the screenshot below:

Language Option

All fields will translate to the selected language with the exception of incident titles and custom fields. Stay tuned for a video on the steps to change the language once the enhancement is released.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

 

Users Share Best Practices: Creating A Review Cell For The Incident

Posted: November 16th, 2016 in Best Practice Presentations, Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Here Michael Miraglia details how his company creates what they call a “review cell” to investigate an incident.

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Users Share Best Practices: Understanding and Applying TapRooT®

Posted: October 24th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Brent Cothran describes how his company trains all new employees on the TapRooT® process.

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Users Share Best Practices: Adding Refresher to Day Two

Posted: October 21st, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Watch Randy Karasti describe how adding a refresher at the beginning of the second day of training has helped their organization.

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Users Share Best Practices: Running a Four Day Course

Posted: October 20th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Larry Perkinson shares how his company teaches a four day TapRooT® course that includes a day dedicated to exams. What a great idea!

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Users Share Best Practices: Defining Your Focus

Posted: October 18th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Here Steven Sandlin discusses his best practice of defining the focus. What is the minimum threshold that drives an investigation?

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Users Share Best Practices: Including Positives in Your Report

Posted: October 10th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Watch Matt Deluhery discuss his best practice of including positives found during an investigation. These include noting safeguards that worked as well as individuals that stepped up during the recovery process.

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Users Share Best Practices: Adding a Union Rep to an Investigation

Posted: September 28th, 2016 in Root Cause Analysis Tips, Summit, Summit Videos, Video Depot

Our 2016 Global TapRooT® Summit was a great success this year! Our attendees helped one another by sharing some of their best practices. Here is Don Marsh discussing his best practice of adding a union rep to each investigation.

(Click post title if video is not displaying.)

Technically Speaking – August Customer Satisfaction Survey Prize Winner

Posted: September 8th, 2016 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.

Everyone, congratulate Joe Geiseb from Rio Tinto as the polo shirt winner for the month of August!

Technically Speaking – Creating a Custom List

Posted: August 25th, 2016 in Software, Technical Support, Technically Speaking, Video, Video Depot

This week I ‘d like to walk through the quick and easy process to create a new custom list in our TapRooT® VI software.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – 2016 TapRooT® Global Summit Followup

Posted: August 8th, 2016 in Software, Technical Support, Technically Speaking

Whew! What a week we had in San Antonio! It was a great opportunity to meet TapRooT® Users in person and put a face with the name we’ve seen or heard through TapRooT® Support. Along with the opportunity to meet many of you, we also had several great sessions taught by our awesome IT staff led by Dan Verlinde. Take a look at Dan’s enthusiasm when teaching a course. He’s got his sleeves rolled up and diving into the heart of the new TapRooT® VI software.

IMG_4394

Hopefully, you attended one of the software courses and learned how the new TapRooT® VI software can help you improve efficiency when conducting an investigation. We are also excited to bring additional features to the software over the next several months so stay tuned to our blog!

The Summit also provided us a great opportunity to introduce an app dedicated to the TapRooT® Global Summit as well as share many attendee comments through the use of our Twitter wall. It was exciting to see many of you joining in and tweeting your pictures from the reception on Wednesday.

Thank you everyone for attending and we look forward to seeing you in Knoxville for the 2018 TapRooT® Global Summit!

Technically Speaking is a weekly series that highlights our TapRooT® VI software and occasionally includes a little Help Desk humor.
Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® Support at the 2016 Summit

Posted: July 21st, 2016 in Summit, Technical Support, Technically Speaking

Hello TapRooT® users! It’s the TapRooT® Tech Guy here letting you know that we will have several members of our team available during both the Pre-Summit and the Summit which is August 1st – 5th, 2016 in San Antonio, TX. We will be located right outside the Navarro Ballroom on the Ballroom Level.

Navarro Location

Come over to our desk and say hello. We will be glad to answer your TapRooT® software questions. If you haven’t yet registered for the 2016 TapRooT® Global Summit, you can register here. We look forward to meeting you!

Technically Speaking is a weekly series that highlights our TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – June Customer Satisfaction Survey Prize Winner

Posted: July 13th, 2016 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.

Everyone, congratulate Kim Taylor from WILLBROS Canada as the polo shirt winner for the month of June!

Technically Speaking – TapRooT® VI Toggles

Posted: June 23rd, 2016 in Software, Technical Support, Technically Speaking, Video, Video Depot

This week I ‘d like to introduce you to the new toggle system found in the TapRooT® VI software. The toggle system allows you to customize your preferences on how you use the software including:

-Performing a BASIC investigation (for minor incidents) or a MAJOR investigation (for more complex incidents)
-Using the Root Cause Tree® as a QUESTION view or using the classic TREE view.
-Creating Corrective Actions using a SIMPLE method or a SMARTER form.

Watch the video to see how these features make TapRooT® VI a completely flexible, customizable software solution.

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Using Safeguards Analysis to Find Root Causes

Posted: June 17th, 2016 in RCA Tip Videos, Summit, Summit Videos, Video Depot

Here is a great best practice tip from TapRooT® User, Jeff Linstedt from our last Global Summit.

https://vimeo.com/157205462

Come to the 2016 Global TapRooT® Summit and learn to solve your most pressing issues!

Technically Speaking – Expanded Support Hours & New Support Number

Posted: May 26th, 2016 in Software, Technical Support, Technically Speaking

To prepare for the upcoming launch of our new Version VI software, we are expanding our Technical Support Hours starting on June 1, 2016. Our new hours are 7:00am to 6:00pm Eastern Standard Time. Additionally, we are implementing a direct line for Technical Support. The new direct Technical Support number is 865-357-0080. If you would like, you can print the image below and post it near your desk for easy reference to our new phone number.

Support Hours

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Help Desk Humor

Posted: April 28th, 2016 in Software, Technical Support, Technically Speaking

HELP DESK. Two words that can instill fear in anyone. Take a look at the video below and see if you can relate.

What comes to mind after that video? Do you get a recollection of similar incidents with your own Help Desk? You would rather just sit at your desk and not work than have to call the help desk. Is this due to past negative experiences with the Help Desk or just a fear of being given a solution you could have figured out yourself? Regardless of the reason, calling the help desk is often a dreaded task. Let’s take a look at two ways your local IT department can help you feel more empowered when a call to the Help Desk is required:

1. Human Engineering – Do you find that you and your colleagues constantly hit the wrong button and cause unexpected behavior when using a particular application?  That sounds like a design flaw. Updating that software in a way that prevents those accidental clicks can greatly reduce the number of calls to the local IT department.

2. Improved Training Programs – Not all of us are computer experts. We struggle with the basics at times even when the computer works properly. However, one area that is often overlooked in training is what do to if something goes wrong. Often times more than a reboot of your computer is required to resolve an issue. An improved training program including resolutions for common issues can greatly empower the user and ensure that when they contact the Help Desk, it’s due to a less common or possibly more significant issue on the machine.

3. Improved Procedure Documentation – How many times have you tried to follow instructions for a software program only to come across a window or message not documented in the procedure? It can be very frustrating and often set the mood of a call to the Help Desk. What if procedures were properly documented to include all the steps and prompts the user will experience while completing the procedure? Or better yet, what if your IT department made a video of the procedure that you can watch and pause as your complete the same procedure yourself? Videos are great training tools and eliminate possible ambiguities in a written procedure.

These are only a couple ways to help take away some of the fears you may have when calling your Help Desk. I encourage you to share this article with your local Help Desk and let them know if you need assistance in training or documentation relation to your computer. Conversely, if you have an awesome Help Desk, let them know that you appreciate their assistance whenever you have a computer issue!

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Customer Satisfaction Survey Prize Winner

Posted: April 7th, 2016 in Software, Technical Support, Technically Speaking

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The initial feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.

Everyone, congratulate Jeff Carter from Tucson Electric Power as the polo shirt winner for the month of March!

Technically Speaking – How To Upgrade Your TapRooT® Software

Posted: March 10th, 2016 in Software, Technical Support, Technically Speaking, Video Depot

This week I ‘d like to walk you through the steps to upgrade your existing TapRooT® software to the latest version which is Version 5.3.2.

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Backing up a TapRooT® Database

Posted: February 4th, 2016 in Software, Technical Support, Technically Speaking, Video Depot

This week I ‘d like to discuss the steps to backup your TapRooT® database. This is great to know should you need to move your software to a new machine and want to retain your data.

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Importing a SnapCharT®

Posted: January 14th, 2016 in Software, Technical Support, Technically Speaking, Video Depot

You’ve received a SnapCharT® from your colleague and you now need to get into your TapRooT® software, but you are not sure how to do that. Behold! The video below will walk you through the steps to import the SnapCharT® into your system.

Click here to view the process for exporting a SnapCharT® into your TapRooT® software.

 

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Exporting a SnapCharT®

Posted: January 13th, 2016 in Software, Technical Support, Technically Speaking, Video Depot

We would like to welcome you to our new Technical Support series for 2016, Technically Speaking. This weekly series will highlight various aspects of our Version 5 software, introduce you to the upcoming TapRooT® VI release and even include a little Help Desk humor from time to time. We’ll start off this series with a look at how to export a SnapCharT® out of your TapRooT® Version 5 software.

Click here to view the process for importing a SnapCharT® into your TapRooT® software.

 

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.
Remember, just because it’s technical, doesn’t mean it has to be complicated!

TapRooT® Global Summit: Digging Deeper into Human Engineering and Work Direction

Posted: June 4th, 2015 in Summit Videos, Video Depot

System Improvements instructor Dave Janney gives attendees insight into Human Engineering and Work Direction issues.

TapRooT® Global Summit: Summit Day One Highlights

Posted: June 4th, 2015 in Summit Videos, Video Depot

Take a look at a few of the highlights from day one of the 2015 TapRooT® Summit.

Summit Day One from TapRooT® Root Cause Analysis on Vimeo.

2015 Global TapRooT® Summit After Hours: The Mob Museum

Posted: March 10th, 2015 in Summit

Have you registered for the 2015 Global TapRooT® Summit, June 1 – 5, 2015 in Las Vegas Nevada? This column is to help you plan for some fun things to do after hours.

Las Vegas is known for many things such as neon lights, great shows and of course casinos. I wanted to take a step away from the hustle and bustle of the strip and I was told by a local individual that I should check out the Mob Museum. I’ll admit, I’ve never been a big fan of mob movies, but that suggestion piqued my interest and I thought I’d check it out and it was worth the short taxi ride away from the Vegas strip.

Mob Museum Museum 4

The building housing the Mob Museum was completed in 1933 and originally was the site of the new Las Vegas Post Office and Federal Courthouse. It is considered a historically significant building and is included on both the Nevada and National Registers of Historical Places. As I walked into the building, there was something about it that felt special. The museum is spread over three floors and includes the actual courtroom where the seventh hearing of the U.S. Senate Special Committee to Investigate Organized Crime in Interstate Commerce, was held on November 15, 1950. Along with information regarding these historic hearings, you will find history about many notorious criminals including Al Capone and Charles “Lucky” Luciano. One artifact I particularly enjoyed seeing was the wall from the St. Valentine’s Day massacre where five members of the North Side Gang were shot and killed. The event itself, is sad, but I appreciated seeing a piece of mob history in person.

Exhibits in the museum include a mock lineup room where you can have your picture taken holding up an identification placard, a case containing various types of mob weapons and the actual chair where a mob member was sitting when he was killed. Most information is posted using cards on the wall as you would expect, but there are also several interactive displays as well including a replica Tommy gun simulating the kick you feel when shooting the gun. Come wearing comfortable shoes as you will be standing and walking a good amount traversing the museum.

Valentines Day Wall Museum 2

The museum also includes numerous short video presentations giving you deeper insight to the history of the mob and those that worked to stop the violence across the country. Each video is only a few minutes long, but they give you a quick respite from reading all the placards detailing various aspects of mob history. One video I really enjoyed detailed the process to become a member of a mob family. I didn’t realize all that was required to become a member.

As I was walking through the museum, I came to sign indicating graphic material ahead. Continuing on, I found this section contained actual crime scene photographs. Even though the images were in black and white, I found the brutality of the crimes amazing and disturbing at the same time. It appears at times, it wasn’t enough to kill the person with a single bullet, but rather multiple bullets. Should the attacker get close enough, the killings would be extremely brutal with multiple stab wounds and deep lacerations all over the body.

Museum 3 Mob Flamingo

The Mob Museum may not be right on the strip, but it’s well worth the 15 minute taxi ride to see a piece of American history and one aspect that helped Las Vegas become the city it is today.  The Mob Museum is open daily from 10:00 a.m. to 7:00 p.m. and tickets can be purchased here.

And if you haven’t registered to the Summit yet, go here.

 

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