Category: Courses

Pictures from this week’s 5 Day TapRooT® Advanced Team Leader Course in Dubai

October 19th, 2017 by

Today marks the end of another successful course in Dubai.
Here are some pictures from this week:

If you were not able to join us this week, sorry about that! We had a large demand for the course with a very long waiting list and were not able to accommodate everyone.

We have increased capacity for the next course but I still expect it to fill up very early – it is NOT TOO EARLY to sign up! The next course in Dubai will be on March 18 – you can see the information and enroll HERE

How Many Industries and How Many Countries is Your Root Cause Analysis System Used In?

October 17th, 2017 by

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I was talking to someone in the medical industry recently and they asked: “How many people in the medical industry use TapRooT®?”

I gave them several examples of major healthcare systems that use TapRooT® (including perhaps the worlds largest) but I thought … They asked the WRONG question.

The true value of a root cause analysis system is really proven is how many different places it is being used SUCCESSFULLY.

Note that this is not the same as if the system is used in a particular industry. It must be used successfully. And if it is used successfully in many other industries and many countries, that proves even more that the system is useful and will probably be useful when applied at your company.

Where is TapRooT® Root Cause Analysis applied successfully?

All over the world. On every continent but Antartica (we’ve never done a course there yet).

In what kind of industries? Try these:

  • Oil & Gas Exploration & Production
  • Refining
  • Chemical Manufacturing
  • Healthcare (Hospitals)
  • Pharmaceutical Manufacturing
  • Nuclear Power / Nuclear Fuels
  • Utilities
  • Auto Manufacturing
  • Aggregates
  • Mining (Iron, Gold, Diamonds, Copper, Coal, …)
  • Aluminum
  • Aviation (airlines and helicopters)
  • Shipping
  • Cosmetics
  • Construction
  • Data Security
  • Nuclear Weapons
  • Research Laboratories
  • Mass Transit
  • Regulatory Agencies
  • Prisons
  • Pulp & Paper
  • Engineering
  • Food & Drinks
  • Alchohol
  • Security
  • Recycling
  • Aerospace Manufacturing
  • Space Exploration
  • Pipelines
  • Agricultural Commodities
  • Steel
  • Forestry
  • City Government
  • General Manufacturing
  • Telecommunications
  • Airport Management

And that’s only a partial list.

Where can you read about the successful application of TapRooT® in some of these industries? Try these Success Stories:

http://www.taproot.com/archives/category/success-stories?s=

 You will see examples of companies that saved lives, save money, prevent injuries, improved service, made work more productive, and stopped the cycle of blame and punishment.

The reason that TapRooT® is used by industry leaders is that it works in such a wide variety of industries in such a wide variety of countries.

But don’t just believe the industry leaders. Attend one of our GUARANTEED courses. Guaranteed? That’s right. Here is our guarantee:

  • Attend the course. Go back to work, and use what you have learned to analyze accidents, incidents, near-misses, equipment failures, operating issues, or quality problems. If you don’t find root causes that you previously would have overlooked and if you and your management don’t agree that the corrective actions that you recommend are much more effective, just return your course materials and we will refund the entire course fee.

It’s that simple. Try to find a money-back guarantee like that anywhere else. We are so sure of your success that we guarantee it.

Don’t wait. Register for one of our root cause analysis courses today. For a list of upcoming public courses, see:

http://www.taproot.com/store/Courses/

TapRooT® Around the World: Intralox

October 12th, 2017 by

TapRooT® Instructor, Steve Swarthout sent us this course photo from this onsite course this week. Thanks, Steve!

If you have ten or more people to train and are interested in finding out more information about scheduling an onsite course, contact us.

TapRooT® Around the World: Arab Potash

October 9th, 2017 by

TapRooT® instructor, Heidi Reed sent these class photos from 1300 feet below sea level! Looks like a great class!

 

TapRooT® Around the World

October 6th, 2017 by

It’s a wrap! Dave Janney & I had a great week with this group at our Knoxville 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training. It’s not too late to get in the picture.  Here are some upcoming 5-day courses:

October 16: Orlando, Florida

October 23: Bogota, Colombia (Spanish)

October 30: Reykjavik, Iceland

November 13: Brisbane, Australia

November 13: New Orleans

November 27: Johannesburg, South Africa

November 27: Monterrey, Mexico

November 27: Perth, Australia

December 4: Edmonton, AB

December 11: Houston Texas

TapRooT® Around the World: Johannesburg

September 24th, 2017 by

Many thanks to TapRooT® Instructor Sanjay Gandhi for sending in these great course photos from a recent 5-day training.

TapRooT® in Monterrey, Mexico

September 12th, 2017 by

We recently received these great photos from a recent public course in Monterrey, Mexico. Get in the picture! REGISTER for one of many root cause analysis courses around the world!

TapRooT® Root Cause Analysis Course in Reykjavik!

September 12th, 2017 by

TapRooT® is excited to go to Reykjavík to see the beautiful nature and rich Viking heritage. While we’re there, we’ll be teaching a 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training. Join us for this course and check out the delicious food, attractions, and beautiful scenery Reykjavik has to offer.

Food:

Fjorugardurinn – Viking style decor and meals make this a one-of-a-kind Icelandic experience!

Icelandic Fish & Chips – Traditional English-style food with an organic & Icelandic spin.

Gandhi – Indian cuisine using a combination of local ingredients and spices shipped straight from India.

Hereford Steakhouse – Carefully selected cuts of steak, chicken, and pork in an upscale setting.

Attractions:

Nightlife – Reykjavík is famous for its nightlife that has only just begun when the clock strikes midnight.

Whale watching – Join a tour group to see these majestic creatures.

Fishing – Go alone or with a day tour group and enjoy the waters of Iceland.

Hallgrímskirkja – The largest church building in Iceland houses a pipe organ reaching 15 meters tall and weighing 25 tons. It is truly a beautiful sight to see.

Tjörnin – “The pond” in Icelandic, this small lake is located in the city center and is perfect for strolling or just relaxing after a long week of learning TapRooT®.

 

REGISTER for our 5-Day TapRooT® Reykjavik, Iceland October 30, 2017.

TapRooT® at Torex Gold, Minera Media Luna Project

September 11th, 2017 by

TapRooT® instructor, Jesus Alonso sent in these great photos from a recent onsite course. Get in the picture! Contact us to schedule an onsite course at your facility!


TapRooT® Around the World: Bogota, Colombia

August 23rd, 2017 by

Another great course in Bogota, Colombia this August!

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

Why is getting the best root cause analysis training possible a great investment?

August 23rd, 2017 by

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Why do you train employees to investigate accidents, incidents, quality problems, equipment failures, and process upsets? Because those events:

  • Cost Lives
  • Cause Injuries
  • Ruin the Reputation of Your Product and Company
  • Cause Regulatory Issues (and Big Fines)
  • Cause Expensive Downtime
  • Cause Missed Schedules and Delayed Shipments

You want to learn from past problems to prevent future issues. Its even better if you can learn from small problems to prevent big accidents.

Therefore, you invest in your employees education because you expect a return on your investment. That return is:

  • No Fatalities
  • Reduced Injuries (Better LTI Stats)
  • A Reputation for Excellent Product Quality
  • Good Relations with Your Regulators and Community
  • Excellent Equipment Reliability and Reduced Corrective Maintenance Costs
  • Work Completed on Schedule
  • Shipments Go Out On Time and On Budget

When you think about your investment in root cause analysis training, think about the results you want. Review the diagram below (you’ve probably seen something like it before). Many managers want something for nothing. They want fast, free, and great root cause analysis training. But what does the diagram say? Forget about it! You can’t even have fast-great-cheap (impossible utopia). They usually end up with something dipped in ugly sauce and created with haste and carelessness! (Does 5-Why training ring a bell?)

NewImage(from Len Wilson’s blog)

What should you choose? TapRooT® Training. What does it do for you? Gives you guaranteed return on your investment.

What? A guarantee? That’s right. Here is our TRAINING GUARANTEE:

Attend a course, go back to work, and use what you have learned to analyze accidents, incidents, near-misses, equipment failures, operating issues, or quality problems. If you don’t find root causes that you previously would have overlooked and if you and your management don’t agree that the corrective actions that you recommend are much more effective, just return your course materials/software and we will refund the entire course fee.

How can we make such an iron-clad guarantee? Because we have spent almost 30 years developing the world’s best root cause analysis system that has been tested and reviewed by experts and used by industry leaders. Over 10,000 people each year are trained to use TapRooT® to find and fix the root causes of accidents, quality problems, and other issues. Because of this extensive worldwide user base, we know that TapRooT® will help you achieve operational excellence. Thus, we know your investment will be worthwhile.

Plus, we think you will be happy with the investment you need to make when you see the results that you will get. What kind of results? That depends on the risk you have to mitigate and the way you apply what you learn, but CLICK HERE to see success stories submitted by TapRooT® Users.

Don’t think that the return on investment has to be a long term waiting game (although long term investments are sometimes worthwhile). Read this story of a FAST ROI example:

One of the students in a 5-Day TapRooT® Advanced Root Cause Team Leader Course came up to me on day 3 of the course and told me that the course had already paid for itself many times over.

I asked him what he meant. He said while we were teaching that morning, he identified a problem in some engineering work they were doing, and the savings he had avoided, (he had immediately called back to the office), totaled over $1 million dollars.

That’s a great return on investment. A $2500 course and a $1,000,000 payback. That’s about a 40000% instant ROI.

How much value can you achieve from your investment in great root cause analysis? Consider these issues:

  • How much is human error costing your company?
  • If the EPA fines you $100,000 per day for an environmental permit violation, how much could it cost?
  • What is your reputation for product quality worth?
  • How much is just one day of downtime worth to your factory?
  • How much would a major accident cost?

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I’m not asking you to take my word for how much great root cause analysis training (TapRooT® Training) will help your company. I’m just asking you to give it a try to see how much it can help your company.

Just send one person to one of our 2-Day or 5-Day TapRooT® Courses. Then see how they can help solve problems using the TapRooT® Techniques. I know that you will be pleased and I’ll feel good about the lives you will save, the improvements in quality that you will make, and the improved bottom line that your company will achieve when you get more people trained.

See the list of upcoming public TapRooT® Training being held around the world:

http://www.taproot.com/store/Courses/

 Or contact us for a quote for a course at your site:

http://www.taproot.com/contact-us

TapRooT® Around the World: Bogota, Colombia

August 1st, 2017 by

Did you know TapRooT® offers root cause analysis training in Spanish? Here is recent course in Bogota, Colombia.

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

Why join TapRooT® in Amsterdam?

July 27th, 2017 by

Talk about a city rich in history and culture. Amsterdam was first settled by a village of fisherman back in the 12th century, then it grew to be a vital port during the Dutch Golden Age in the 17th century. By the 20th century, the city had grown to be a leading center of finance and diamonds with an ever-growing population. It is now the most populous, metropolitan city in the Netherlands. On top of the success, the Amsterdam natives have created one of the happiest cities in the world.

TapRooT® holds courses here every year to provide our world-class root cause analysis training. This September 11-15, join us for our 5-Day Advanced Root Cause Analysis Team Leader training to learn our dynamic methodology and tools, advanced optional techniques, and get real practice with our robust software. If you’re seeking a root cause analysis method that delivers results to save you resources and employee lives, come to our course.

Register Now

Never been to Amsterdam or making it quick holiday? Here are a just a few great things to do while you’re there taking our course:

Anne Frank House: For anyone who loves or hates history, this is powerful experience.

Van Gogh Museum: If you love art museums, this is bucket list item you have to check off.

Vondelpark: This famously beautiful park is perfect for a casual stroll, a picnic, or family time.

Omelegg: All the breakfast food lovers out there will love this place!

Vinkeles: Making this trip to Amsterdam a holiday? Go out for a nice dinner!

Martine’s Table: If you’re a foodie like me, then dining WITH the chef sounds pretty awesome. This is a must.

 

Is There Just One Root Cause for a Major Accident?

July 26th, 2017 by

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Some people might say that the Officer of The Deck on the USS Fitzgerald goofed up. He turned in front of a containership and caused an accident.

Wait a second. Major accidents are NEVER that simple. There are almost always multiple things that went wrong. Multiple “Causal Factors” that could be eliminated and … if they were … would have prevented the accident or significantly reduced the accident’s consequences.

The “One Root Cause” assumption gets many investigators in trouble when performing a root cause analysis. They think they can ask “why” five times and find THE ROOT CAUSE.

TapRooT® Investigators never make this “single root cause” mistake. They start by developing a complete sequence of events that led to the accident. They do this by drawing a SnapCharT® (either using yellow stickies or using the TapRooT® Software).

They then use one of several methods to make sure they identify ALL the Causal Factors.

When they have identified the Causal Factors, they aren’t done. They are just getting started.

EACH of the Causal Factors are taken through the TapRooT® Root Cause Tree®, using the Root Cause Tree® Dictionary,  and all the root causes for each Causal Factor are identified.

That’s right. There may be more than one root cause for each Causal Factor. Think of it as there may be more than one best practice to implement to prevent that Causal Factor from happening again.

TapRooT® Investigators go even one step further. They look for Generic Causes.

What is a Generic Cause? The system problem that allowed the root cause to exist.

Here’s a simple example. Let’s say that you find a simple typo in a procedure. That typo cause an error.

Of course, you would fix the typo. But you would also ask …

Why was the typo allowed to exist?

Wasn’t there a proofing process? Why didn’t operators who used the procedure in the past report the problem they spotted (assuming that this is the first time there was an error and the procedure had been used before)?

You might find that there is an ineffective proofing process or that the proofing process isn’t being performed. You might find that operators had previously reported the problem but it had never been fixed.

If you find there is a Generic Cause, you then have to think about all the other procedures that might have similar problems and how to fix the system problem (or problems). Of course, ideas to help you do this are included in the TapRooT® Corrective Action Helper® Guide.

So, in a major accident like the wreck of the USS Fitzgerald, there are probably multiple mistakes that were made (multiple Causal Factors), multiple root causes, some Generic Causes, and lots of corrective actions that could improve performance and stop future collisions.

To learn advanced root cause analysis, attend a public TapRooT® Courses. See the dates and locations here:

http://www.taproot.com/store/Courses/

Or schedule a course at your facility for 10 or more of people. CLICK HERE to get a quote for a course at your site.

Should You Attend a Public TapRooT® Root Cause Analysis Course or Have a Course at Your Site?

July 12th, 2017 by

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People often ask me …

“Is it best to go to a public TapRooT® Root Cause Analysis Courses
or is it better to have a course at my site?”

I also get asked about the type of course they should attend.

Here are some answers to these frequently asked questions…

PUBLIC OR ON-SITE TapRooT® COURSE

PUBLIC: If you only have a few folks who are checking out the TapRooT® Root Cause Analysis System, I recommend attending one of our public courses. See the upcoming schedule by CLICKING HERE. Of course, we hold our courses all over the world, so you probably can find a course near you or in a location that you would really like to visit. In addition, you will meet people from other companies who use TapRooT® or are considering using TapRooT® and you can discuss your efforts to improve performance with them.

ON-SITE: If you have about 10 or more people at a site who need training, I recommend having on-site training. You will save money and your folks won’t have to travel. To get a quote for a course at your site, CLICK HERE.

WHAT COURSE SHOULD I ATTEND

First, you can see a list of all the courses we offer HERE. I usually recommend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training or the 2-Day TapRooT® Root Cause Analysis Training.

5-DAY TapRooT® TRAINING: The 5-Day Course is the most complete. It teaches techniques for simple investigations and major investigations. You get the most practice using all the TapRooT® techniques (you do a major exercise every day) and you get to practice using the TapRooT® Software (you get a trial subscription with the course).

What is covered in the course? Here is a course outline:

Day One

  • Class Introductions and Background of TapRooT®
  • SnapCharT® Basics
  • SnapCharT® Exercise
  • Define Causal Factors
  • Intro to Root Cause Tree®
  • Root Cause Analysis Exercise 1 – Class Walkthrough
  • Root Cause Analysis Exercise 2 – Team Use of the Root Cause Tree®
  • Developing Corrective Actions
  • Corrective Action Exercise

Day Two

  • Software Tips
  • Generic Causes/Systemic Problems
  • Enhanced Corrective Actions
  • Preparing for Your Investigation
  • Collecting Information
  • Interviewing
  • Interviewing Exercise
  • Interviewing Exercise Root Cause Analysis

Day Three

  • Management System and Changing Behavior
  • Equipment Troubleshooting and Equifactor®
  • Human Engineering
  • CHAP & Exercise
  • Change Analysis
  • Change Analysis Exercise
  • Analyzing Training Problems
  • Putting It All Together
  • Work Direction
  • Aviation Pilot Error Root Cause Analysis Exercise

Day Four

  • Testing Your Human Factors Knowledge
  • Proactive Improvement
  • Auditing Using Safeguard Analysis
  • Trending
  • Analyzing Procedure Issues
  • Operations Root Cause Analysis Exercise
  • Presenting to management
  • Start Final Exercise – SnapCharT®

Day Five

  • Continue Final Exercise
  • Final Exercise Presentations (Class end by 1 PM)

2-DAY TapRooT® TRAINING: The 2-Day TapRooT® Training teaches the essential root cause analysis techniques needed to investigate low to medium risk incidents. The course outline below provides you with the details of the course:

Day One

  • Class Introduction
  • TapRooT® System Overview
  • SnapCharT® Basics – Gathering information
  • SnapCharT® Exercise
  • Define Causal Factors
  • Intro to Root Cause Tree®
  • Root Cause Tree® Exercise
  • Root Cause Team Exercise
  • Developing Fixes
  • Corrective Action Exercise

Day Two

  • Software Overview
  • Generic Causes/Systemic Issues
  • Causal Factors – Additional Practice
  • Reporting/Management Presentation
  • Frequently Asked Questions
  • Final Exercise – Putting What You’ve Learned to Work

OTHER COURSES: These are just two of the courses we offer. For other courses including Trending, Proactive Improvement, and Information Collection and Interviewing, see: http://www.taproot.com/courses

COURSE GUARANTEE: When was the last time you attended training with a money back guarantee? Here is our training guarantee:

GUARANTEE

Attend this course, go back to work, and use what you have learned to analyze accidents,
incidents, near-misses, equipment failures, operating issues, or quality problems.
If you don’t find root causes that you previously would have overlooked and
if you and your management don’t agree that the corrective actions that you recommend
are much more effective, just return your course materials/software
and we will refund the entire course fee.

That’s it. It’s just that simple. We are confident our training will help you find and fix the causes of your problems and we have hundreds of thousands of users worldwide who have attended our training and agree.

So don’t wait. Sign up for one of our public courses or get a course scheduled at you site to see how much TapRooT® Root Cause Analysis can help your company save lives, stop injuries, improve quality, improve equipment reliability, and boost operations performance. We know you will be pleased.

Upcoming TapRooT® Course in New Plymouth, New Zealand

July 11th, 2017 by

TapRooT® hosts public courses all over the world, including New Zealand. We’ll be in New Plymouth, New Zealand on August 14-18, 2017 for a 5-Day Advanced Root Cause Analysis Team Leader Training. Join us to learn how you can be proactive and perform better investigations.

Food:

Table Restaurant: Placed within the Nice Hotel, this gourmet, award winning restaurant ensures you will enjoy food, wine and friends.

The Mayfair: Want a burger, fries, salads, pizzas or snacks? The Mayfair has it all and some drinks to go with it.

Cow Ree: This small vintage cottage set right on the beach makes for a fun, enjoyable evening out for a great meal.

Attractions:

Pukekura Park:  You’ve never experienced a local park with such beautiful scenery and events-including a lights show you won’t forget!

Coastal Walkway: Enjoy a nice walk along the coast with a perfect view of the mountains.

Taranaki Aviation Transport and Technology Museum: If you’re interested in all things to do with aviation and technological transportation, then this museum is for you.

REGISTER HERE to join us in New Plymouth in August!

TapRooT® Around the World: Lima, Peru

July 3rd, 2017 by

Did you know TapRooT® travels around the world to teach our dynamic root cause analysis methodology? Here’s a group just last month in Lima, Peru.

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Argentina

June 29th, 2017 by

Great group at Monsanto in Argentina last week!

TapRooT® Around the World: Cape Town, South Africa

June 27th, 2017 by

TapRooT® is taught and used all over the world as a root cause analysis solution. Check out this great group in South Africa last week!

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

 

TapRooT® Around the World: Brazil

June 14th, 2017 by

TapRooT® traveled to Brazil recently to teach a root cause analysis course to Monsanto. Great group!

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Teranga Gold Corporation Onsite Course

June 9th, 2017 by

Such a great course with Teranga Gold folks.

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

 

TapRooT® Around the World: Onsite course for Barrick Gold in Lima, Peru

June 6th, 2017 by

Great TapRooT® root cause analysis course for Barrick Gold Mining Company last week!

TapRooT® Around the World: Nghi Son Refinery and Petrochemical plant in Thanh Hoa, Vietnam

May 30th, 2017 by

Great course at Nghi Son Refinery taught by TapRooT® instructor, Karl Berandt.

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Doha, Qatar

May 19th, 2017 by

Great TapRooT® 5-Day Advanced Root Cause Analysis course at Oryx GTL last week!

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Bogota, Colombia

May 1st, 2017 by

Great course in Bogota last week! Here are some photos of course attendees building a SnapCharT®, a tool essential to a solid root cause investigation.

 

 

 

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

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