Category: Courses

Why join TapRooT® in Amsterdam?

July 27th, 2017 by

Talk about a city rich in history and culture. Amsterdam was first settled by a village of fisherman back in the 12th century, then it grew to be a vital port during the Dutch Golden Age in the 17th century. By the 20th century, the city had grown to be a leading center of finance and diamonds with an ever-growing population. It is now the most populous, metropolitan city in the Netherlands. On top of the success, the Amsterdam natives have created one of the happiest cities in the world.

TapRooT® holds courses here every year to provide our world-class root cause analysis training. This September 11-15, join us for our 5-Day Advanced Root Cause Analysis Team Leader training to learn our dynamic methodology and tools, advanced optional techniques, and get real practice with our robust software. If you’re seeking a root cause analysis method that delivers results to save you resources and employee lives, come to our course.

Register Now

Never been to Amsterdam or making it quick holiday? Here are a just a few great things to do while you’re there taking our course:

Anne Frank House: For anyone who loves or hates history, this is powerful experience.

Van Gogh Museum: If you love art museums, this is bucket list item you have to check off.

Vondelpark: This famously beautiful park is perfect for a casual stroll, a picnic, or family time.

Omelegg: All the breakfast food lovers out there will love this place!

Vinkeles: Making this trip to Amsterdam a holiday? Go out for a nice dinner!

Martine’s Table: If you’re a foodie like me, then dining WITH the chef sounds pretty awesome. This is a must.

 

Is There Just One Root Cause for a Major Accident?

July 26th, 2017 by

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Some people might say that the Officer of The Deck on the USS Fitzgerald goofed up. He turned in front of a containership and caused an accident.

Wait a second. Major accidents are NEVER that simple. There are almost always multiple things that went wrong. Multiple “Causal Factors” that could be eliminated and … if they were … would have prevented the accident or significantly reduced the accident’s consequences.

The “One Root Cause” assumption gets many investigators in trouble when performing a root cause analysis. They think they can ask “why” five times and find THE ROOT CAUSE.

TapRooT® Investigators never make this “single root cause” mistake. They start by developing a complete sequence of events that led to the accident. They do this by drawing a SnapCharT® (either using yellow stickies or using the TapRooT® Software).

They then use one of several methods to make sure they identify ALL the Causal Factors.

When they have identified the Causal Factors, they aren’t done. They are just getting started.

EACH of the Causal Factors are taken through the TapRooT® Root Cause Tree®, using the Root Cause Tree® Dictionary,  and all the root causes for each Causal Factor are identified.

That’s right. There may be more than one root cause for each Causal Factor. Think of it as there may be more than one best practice to implement to prevent that Causal Factor from happening again.

TapRooT® Investigators go even one step further. They look for Generic Causes.

What is a Generic Cause? The system problem that allowed the root cause to exist.

Here’s a simple example. Let’s say that you find a simple typo in a procedure. That typo cause an error.

Of course, you would fix the typo. But you would also ask …

Why was the typo allowed to exist?

Wasn’t there a proofing process? Why didn’t operators who used the procedure in the past report the problem they spotted (assuming that this is the first time there was an error and the procedure had been used before)?

You might find that there is an ineffective proofing process or that the proofing process isn’t being performed. You might find that operators had previously reported the problem but it had never been fixed.

If you find there is a Generic Cause, you then have to think about all the other procedures that might have similar problems and how to fix the system problem (or problems). Of course, ideas to help you do this are included in the TapRooT® Corrective Action Helper® Guide.

So, in a major accident like the wreck of the USS Fitzgerald, there are probably multiple mistakes that were made (multiple Causal Factors), multiple root causes, some Generic Causes, and lots of corrective actions that could improve performance and stop future collisions.

To learn advanced root cause analysis, attend a public TapRooT® Courses. See the dates and locations here:

http://www.taproot.com/store/Courses/

Or schedule a course at your facility for 10 or more of people. CLICK HERE to get a quote for a course at your site.

Should You Attend a Public TapRooT® Root Cause Analysis Course or Have a Course at Your Site?

July 12th, 2017 by

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People often ask me …

“Is it best to go to a public TapRooT® Root Cause Analysis Courses
or is it better to have a course at my site?”

I also get asked about the type of course they should attend.

Here are some answers to these frequently asked questions…

PUBLIC OR ON-SITE TapRooT® COURSE

PUBLIC: If you only have a few folks who are checking out the TapRooT® Root Cause Analysis System, I recommend attending one of our public courses. See the upcoming schedule by CLICKING HERE. Of course, we hold our courses all over the world, so you probably can find a course near you or in a location that you would really like to visit. In addition, you will meet people from other companies who use TapRooT® or are considering using TapRooT® and you can discuss your efforts to improve performance with them.

ON-SITE: If you have about 10 or more people at a site who need training, I recommend having on-site training. You will save money and your folks won’t have to travel. To get a quote for a course at your site, CLICK HERE.

WHAT COURSE SHOULD I ATTEND

First, you can see a list of all the courses we offer HERE. I usually recommend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training or the 2-Day TapRooT® Root Cause Analysis Training.

5-DAY TapRooT® TRAINING: The 5-Day Course is the most complete. It teaches techniques for simple investigations and major investigations. You get the most practice using all the TapRooT® techniques (you do a major exercise every day) and you get to practice using the TapRooT® Software (you get a trial subscription with the course).

What is covered in the course? Here is a course outline:

Day One

  • Class Introductions and Background of TapRooT®
  • SnapCharT® Basics
  • SnapCharT® Exercise
  • Define Causal Factors
  • Intro to Root Cause Tree®
  • Root Cause Analysis Exercise 1 – Class Walkthrough
  • Root Cause Analysis Exercise 2 – Team Use of the Root Cause Tree®
  • Developing Corrective Actions
  • Corrective Action Exercise

Day Two

  • Software Tips
  • Generic Causes/Systemic Problems
  • Enhanced Corrective Actions
  • Preparing for Your Investigation
  • Collecting Information
  • Interviewing
  • Interviewing Exercise
  • Interviewing Exercise Root Cause Analysis

Day Three

  • Management System and Changing Behavior
  • Equipment Troubleshooting and Equifactor®
  • Human Engineering
  • CHAP & Exercise
  • Change Analysis
  • Change Analysis Exercise
  • Analyzing Training Problems
  • Putting It All Together
  • Work Direction
  • Aviation Pilot Error Root Cause Analysis Exercise

Day Four

  • Testing Your Human Factors Knowledge
  • Proactive Improvement
  • Auditing Using Safeguard Analysis
  • Trending
  • Analyzing Procedure Issues
  • Operations Root Cause Analysis Exercise
  • Presenting to management
  • Start Final Exercise – SnapCharT®

Day Five

  • Continue Final Exercise
  • Final Exercise Presentations (Class end by 1 PM)

2-DAY TapRooT® TRAINING: The 2-Day TapRooT® Training teaches the essential root cause analysis techniques needed to investigate low to medium risk incidents. The course outline below provides you with the details of the course:

Day One

  • Class Introduction
  • TapRooT® System Overview
  • SnapCharT® Basics – Gathering information
  • SnapCharT® Exercise
  • Define Causal Factors
  • Intro to Root Cause Tree®
  • Root Cause Tree® Exercise
  • Root Cause Team Exercise
  • Developing Fixes
  • Corrective Action Exercise

Day Two

  • Software Overview
  • Generic Causes/Systemic Issues
  • Causal Factors – Additional Practice
  • Reporting/Management Presentation
  • Frequently Asked Questions
  • Final Exercise – Putting What You’ve Learned to Work

OTHER COURSES: These are just two of the courses we offer. For other courses including Trending, Proactive Improvement, and Information Collection and Interviewing, see: http://www.taproot.com/courses

COURSE GUARANTEE: When was the last time you attended training with a money back guarantee? Here is our training guarantee:

GUARANTEE

Attend this course, go back to work, and use what you have learned to analyze accidents,
incidents, near-misses, equipment failures, operating issues, or quality problems.
If you don’t find root causes that you previously would have overlooked and
if you and your management don’t agree that the corrective actions that you recommend
are much more effective, just return your course materials/software
and we will refund the entire course fee.

That’s it. It’s just that simple. We are confident our training will help you find and fix the causes of your problems and we have hundreds of thousands of users worldwide who have attended our training and agree.

So don’t wait. Sign up for one of our public courses or get a course scheduled at you site to see how much TapRooT® Root Cause Analysis can help your company save lives, stop injuries, improve quality, improve equipment reliability, and boost operations performance. We know you will be pleased.

Upcoming TapRooT® Course in New Plymouth, New Zealand

July 11th, 2017 by

TapRooT® hosts public courses all over the world, including New Zealand. We’ll be in New Plymouth, New Zealand on August 14-18, 2017 for a 5-Day Advanced Root Cause Analysis Team Leader Training. Join us to learn how you can be proactive and perform better investigations.

Food:

Table Restaurant: Placed within the Nice Hotel, this gourmet, award winning restaurant ensures you will enjoy food, wine and friends.

The Mayfair: Want a burger, fries, salads, pizzas or snacks? The Mayfair has it all and some drinks to go with it.

Cow Ree: This small vintage cottage set right on the beach makes for a fun, enjoyable evening out for a great meal.

Attractions:

Pukekura Park:  You’ve never experienced a local park with such beautiful scenery and events-including a lights show you won’t forget!

Coastal Walkway: Enjoy a nice walk along the coast with a perfect view of the mountains.

Taranaki Aviation Transport and Technology Museum: If you’re interested in all things to do with aviation and technological transportation, then this museum is for you.

REGISTER HERE to join us in New Plymouth in August!

TapRooT® Around the World: Lima, Peru

July 3rd, 2017 by

Did you know TapRooT® travels around the world to teach our dynamic root cause analysis methodology? Here’s a group just last month in Lima, Peru.

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Argentina

June 29th, 2017 by

Great group at Monsanto in Argentina last week!

TapRooT® Around the World: Cape Town, South Africa

June 27th, 2017 by

TapRooT® is taught and used all over the world as a root cause analysis solution. Check out this great group in South Africa last week!

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

 

TapRooT® Around the World: Brazil

June 14th, 2017 by

TapRooT® traveled to Brazil recently to teach a root cause analysis course to Monsanto. Great group!

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Teranga Gold Corporation Onsite Course

June 9th, 2017 by

Such a great course with Teranga Gold folks.

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

 

TapRooT® Around the World: Onsite course for Barrick Gold in Lima, Peru

June 6th, 2017 by

Great TapRooT® root cause analysis course for Barrick Gold Mining Company last week!

TapRooT® Around the World: Nghi Son Refinery and Petrochemical plant in Thanh Hoa, Vietnam

May 30th, 2017 by

Great course at Nghi Son Refinery taught by TapRooT® instructor, Karl Berandt.

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Doha, Qatar

May 19th, 2017 by

Great TapRooT® 5-Day Advanced Root Cause Analysis course at Oryx GTL last week!

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Bogota, Colombia

May 1st, 2017 by

Great course in Bogota last week! Here are some photos of course attendees building a SnapCharT®, a tool essential to a solid root cause investigation.

 

 

 

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Around the World: Kyrgyzstan Course

April 25th, 2017 by

Great group from Kumtor Gold Mine in Kyrgyzstan last week!

Interested in bringing TapRooT® to your company for training? Inquire here.

Interested in sending your team to a TapRooT® course? Check our course schedule here.

TapRooT® Course in Monterrey, Mexico!

April 24th, 2017 by

Are you planning to join TapRooT® in Monterrey, Mexico for a 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training (Spanish) on August 21, 2017?

Monterrey is one of the largest cities in Mexico, and is home to many important industries and businesses such as CEMEX and Mercedez-Benz Mexico. Not only is it an industrial hub, it’s filled with culture and beauty, as well. This city is surrounded by the Sierra Madre Oriental mountains which have public trails and canyons for anyone to admire the natural beauty that Monterrey has to offer. We still have a few spots left, you won’t want to miss this opportunity to travel and gain knowledge to benefit your company.

Food:

El Gaucho: This warm, friendly restaurant offers classic Mexican cuisine that can cater to all pallets.

Sante Fe: In the mood for a little fine dining? Sante Fe offers all the best gourmet dishes, wines and desserts.

Bread Panaderos: Everyone loves a fresh bread bakery that also serves freshly ground coffee. Order a snack or a whole loaf to take home with you.

Attractions:

Horno 3: A museum of technological history, innovations and interactive exhibits must be interesting. Check out this museo del acero to find out for yourself.

Parque Fundidora: This large municipal park is always hosting activities for all ages and is a great place for site seeing the beautiful city.

Planetario Alfa: Museums and an IMAX Theater all in one. Take a tour through Mexican history or watch the latest educational movie in the state of the art IMAX Theater.

REGISTRATION, click here.

For more information regarding our other Public Courses, click here.

TapRooT® in Krakow

April 19th, 2017 by

Here are some recent photos from our class in Krakow, Poland.

Are you attending the ASQ World Conference on Quality in Charlotte?

April 19th, 2017 by

If you are attending the conference, please stop by the TapRooT® Booth (#213) and say hello. Chris Vallee, Per Ohstrom, and I will be there.

The first 500 visitors will receive a special gift, the world’s fastest root cause analysis tool!

Bring a business card and enter the drawing for cool TapRooT® stuff during the Tuesday exhibit hall extravaganza.

Want to see the new TapRooT® VI 6.2.0 software? Come by on Tuesday from 09:00-1:30 and we’ll be happy to walk through a quality example for you.

See you then!

TapRooT® Around the World: Silao, Mexico

April 18th, 2017 by

Another great TapRooT® root cause analysis course in Mexico. Looks like a great class!

Interested in bringing TapRooT® to your company for training? Inquire here. 

Interested in sending your team to a TapRooT® course? Check our course schedule here.

How to Interpret Body Language In Your Incident Investigation Interviews

April 10th, 2017 by

TapRooT® Instructor and Non-Verbal Communication Expert, Barb Phillips, explains how to interpret common body language cues with an example investigative interview. Watch here for some investigative interviewing tips!

Want to know more? Take a TapRooT® Effective Interviewing and Evidence Collection course.

TapRooT® around the world

April 7th, 2017 by

One of our instructors down under, Peter Berkholz, sent me a class picture from the course he taught this week in Melbourne, AU. Looks like a great group!

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Interested in holding an onsite course at your company (for 10 or more people)? Please contact us at info@taproot.com for more information.

TapRooT® Around the World: Bogota, Colombia

March 28th, 2017 by

Another great TapRooT® root cause analysis course in Bogota a couple of weeks ago!

PHOTO COURSE MARCH 8 TO 10, 2017

Why do Audits fail and why do I have so many repeat findings? Take a detour!!!

March 27th, 2017 by

Have you ever performed an audit and got frustrated when you found the same issues as the last audit? I feel your pain….we all have. Why does this happen so much? Because most companies audit programs look a little like this:

Screen Shot 2017-03-27 at 4.00.54 PM

Q: What is missing from this picture?

A: Root Cause Analysis, of course!!

Many companies actually have good programs for FINDING problems without having a good program for FIXING problems. If you want problems fixed, root cause analysis has to be part of it. So on the road to improvement, take a DETOUR to Root Cause Land!

Screen Shot 2017-03-27 at 4.13.20 PM

For your program to be effective, it should look more like this:

Screen Shot 2017-03-27 at 4.04.23 PM

The best way to do root cause analysis on audits? TapRooT®.

We have a new course, TapRooT® for Audits, that we will be holding in Charlotte, NC on May 4-5. Why not join us? For more information and to register, click HERE

Upcoming TapRooT® Root Cause Analysis Course in Aberdeen, Scotland – May 22

March 24th, 2017 by

We’re excited to announce our upcoming 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training, Aberdeen, Scotland, May 22 – 26, 2017.

We know you will appreciate our NEW course materials including new books, updated training and cloud-based software.

aberdeen

Learn essential to advanced TapRooT® Techniques
and how to use the TapRooT® Software.

 

TapRooT® is not just a root cause analysis system but is a complete investigation process that helps investigators collect the information they need to find root causes.

You’ll love our exclusive software to streamline and organize your investigations for powerful results.  Advance your career and make your life easier with full advanced human performance and equipment troubleshooting technology at your fingertips.

If you want to find the real reason an incident happened, take this course.  
If you want better corrective actions, take this course. ~ C. Hockenbury

Upon completion of the course, attendees will receive a certificate of completion and a 90-Day Subscription to TapRooT® VI, the online software service.

CLICK HERE to register today!

TapRooT® Around the World: Nashville, Tennessee

March 20th, 2017 by

Dan Verlinde, Angie Comer and I enjoyed meeting and working with course attendees in Nashville, Tennessee last week.  They were dedicated professionals and a great group of humans!

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Calling all Auditors! NEW TapRooT® for Audits Course

March 17th, 2017 by

We’ve scheduled our new course specifically designed for auditors on May 4-5 in Charlotte, NC.

We have always taught auditing in our courses but we wanted a course that auditors could attend to learn the Essential TapRooT® techniques.

All attendees get a copy of the newly released book, TapRooT® Root Cause Analysis for Audits and Proactive Performance Improvement as well as a Root Cause Tree®, Root Cause Tree® Dictionary, and Corrective Action Helper®.

Audits Kit

I hope to see you there! For more information and to register, please go HERE

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Angie ComerAngie Comer

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Barb CarrBarb Carr

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Chris ValleeChris Vallee

Human Factors

Dan VerlindeDan Verlinde

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Dave JanneyDave Janney

Safety & Quality

Garrett BoydGarrett Boyd

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Ken ReedKen Reed

VP, Equifactor®

Linda UngerLinda Unger

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Mark ParadiesMark Paradies

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Per OhstromPer Ohstrom

VP, Sales

Shaun BakerShaun Baker

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Steve RaycraftSteve Raycraft

Technical Support

Susan Napier-SewellSusan Napier-Sewell

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Success Stories

Fortunately, I already had a plan. I had previously used TapRooT to improve investigations…

Bi-State Development Corporation

Many of us investigate accidents that the cause seems intuitively obvious: the person involved…

ARCO (now ConocoPhillips)
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