Category: Technical Support

Technically Speaking – Help Desk Humor

August 16th, 2018 by

When the instructions are just not clear enough and you find your self in a load of laundry.

Click HERE to find a TapRooT® course near you to learn how to identify the Root Cause.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – TapRooT® VI Attachments & Reports

August 9th, 2018 by

We’ve had a couple questions lately about adding attachments to a report so I thought a video detailing the process wpuld be beneficial to our users.

Technically Speaking – July Customer Satisfaction Survey Winner

August 2nd, 2018 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner. This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous, and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a survey, all respondents are entered into a monthly drawing to win a TapRooT® shirt. Everyone, let’s congratulate Will Armer, of Hess Corporation as the winner for the month of July!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Adding Team Members

July 26th, 2018 by

While using the TapRooT® VI software you may have noticed the Team Members Tab in your taproot6.com account or the Sharing Tab if your company is using the Enterprise edition. You can use this feature to add the name of any Team Members that are helping on the investigation.

View the PDF below to learn how to add these Team Members.

Click on the link below the document to download the white paper to your machine.

 

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – June Customer Satisfaction Survey Winner

July 17th, 2018 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner. This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous, and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a survey, all respondents are entered into a monthly drawing to win a TapRooT® shirt. Everyone, let’s congratulate Gregg Nickel, Application Architect, from Matrix Service Company. as the winner for the month of June!

Technically Speaking – Happy Independence Day!

July 3rd, 2018 by

We are going to be closed July 4th and 5th to celebrate Independence Day. We will be back in the office on Friday, July 6th at 8:00 am Eastern Time. Thank you for your support of TapRooT® and we look forward to talking with you again on Friday!

Technically Speaking – Have You Upgraded to TapRooT® VI Yet?

June 21st, 2018 by

This is the face of a dog that heard you haven’t upgraded to TapRooT® VI yet. He knows you are missing out on awesome features like SnapCharT® autosave and the new Report Builder. You don’t want him to stay sad, do you?  Upgrade to TapRooT® VI today!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Join TapRooT® today at noon EST for Facebook Live!

June 20th, 2018 by

Screen Shot 2018 05 04 at 12 23 16 PM

Join TapRooT® professionals Benna Dortch and Ken Reed today at noon EST for a Facebook Live discussion: Integrating TapRooT® with Enablon EHS Software. Earlier this month, TapRooT® was recognized as Enablon’s Technology Partner of the Year, awarded to the partner with innovative technological solutions that has successfully integrated its solutions with the Enablon platform to increase value for Enablon clients. Take a further look at Enablon and the Enablon Excellence Awards in the below article.

5 Companies Recognized for Excellence at SPF EMEA 2018

TapRooT® offers root cause analysis software, training, and consulting globally. The TapRooT® software guides users through the incident investigation process with ease. The company’s solutions are used by leading companies  to investigate and fix the root causes of all types of mission-critical problems.

As always, please feel free to chime in on this Wednesday discussion in real time. Or, leave a comment and we’ll get back to you.

Here’s how to join us for Facebook Live:

Where? https://www.facebook.com/RCATapRooT/

When? Today, Wednesday, June 20

What Time? Noon Eastern | 11:00 a.m. Central | 10:00 a.m. Mountain | 9:00 a.m. Pacific

TapRooT® is the best method for performing investigations and doing root cause analysis. TapRooT® Training Courses are designed to further your professional development and help you in your investigations and corrective actions. We’re happy to come to your workplace to teach your team onsite, just let us know or call us: 865.539.2139.

Save the date for our upcoming 2019 Global TapRooT® Summit, March 11-15, 2019, in the Houston, Texas, area at La Torretta Lake Resort.

Technically Speaking – May Customer Satisfaction Survey Winner

June 8th, 2018 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner. This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous, and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, let’s congratulate the user, Darin Banther, EHS Risk Management Supervisor, from Devon Energy Corp. as the winner for the month of May!

Technically Speaking – Dashboards in TapRooT® VI

June 1st, 2018 by

The Dashboard has a new look with the 6.4 release. Let’s take a look at this new look.

In the screenshot below, we can configure and add/remove the TapRooT® widgets we want on our Dashboard in the TapRooT® software to improve our visibility and bring light to common trends in your organization.  There are 25 widgets available in the latest version of TapRooT® VI.

 

**NOTE Dashboards rely on your Classifications and Locations list.  Make sure these lists reflect how you want the Dashboards to appear.

Below you can see a filter which lets you choose Date Ranges, specific Locations, or Classifications.

This lets you magnify specific areas or step back for a broad view of your organization.

 

Dashboards can be displayed in many different layouts:

Tables (as shown above)

Line Charts

Pie Charts

Pareto Charts

Horizontal & Vertical Bar Charts

Contact us about getting TapRooT® VI Enterprise for your company!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

May 21st, 2018 by

Would you consider this a good Safeguard? Of course not! Thinking of implementing new safeguards at the company you work for? Get some great ideas at one of our upcoming TapRooT® training courses. Take a look at your next course here.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – TapRooT®VI Password Security

April 26th, 2018 by

With the latest release of the TapRooT® VI software comes new password security updates. One of the security updates is an account feature lockout where after 5 unsuccessful login attempts. If this happens you will receive a message as in the image below.

If you do receive this message, follow these steps to reset your password.

  • Click “Forgot User Name or Password?”
  • Enter your Email Address

You will then be sent an email with information about your User Name and a link to reset your password. This leads us to the next security update, you cannot reuse your old password.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking-TapRooT®VI Foreign Language Update

April 12th, 2018 by

This week in Technically Speaking we want to introduce a new update to the TapRooT® VI software. The software now has multiple foreign languages translation options for Spanish, French, and Portuguese supported by TapRooT® that are available for the Root Cause Tree® and Corrective Action Helper®. Google Translate provides translations for all other software interfaces including over 100 other languages.

View the PDF below to get the full scoop!

If you are unable to view the copy of this information to store locally on your computer, click on the link below the document to download the white paper to your machine.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – SnapCharT® Tips

March 29th, 2018 by

Does that picture ever represent you after completing an exhaustive SnapCharT®? If not, we listed a few resources to help you master the SnapCharT® tool in TapRooT® VI.

Tips For Building a SnapCharT®

SnapCharT® Versions

SnapCaps

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

March 29th, 2018 by

 

Where’s the water? Maybe this Root Cause is “missed required training.” Find out by taking one of our course found HERE.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Web Store Ordering

March 22nd, 2018 by

Have you ever tried to go to our store and had trouble ordering a product? Maybe you’ve seen the login area and wondered “how do I get a login?”

Well, I wanted to let you know we’re here for you. Should you have any Technical issues placing an order in the store, don’t hesitate to reach out to us via phone at 865-357-0080 or if you can’t call, send a quick email to support@taproot.com. We’ll be glad to walk you through the product ordering process and answer any technical questions you may have regarding our site. Don’t worry, there is no need for you to have to make a payment to us over the phone. You can make the payment on our site using our secure server.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – February Customer Satisfaction Survey Prize Winner

March 15th, 2018 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.
This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Gabe Aron from Exelon as the winner for the month of February!

Technically Speaking – Webinar Wednesdays

February 22nd, 2018 by

New to the TapRooT® VI software? Don’t fear, Webinar Wednesdays are here! Yes, it’s Thursday BUT it’s always a good practice to plan ahead!

Webinar Wednesday occurs the fourth Wednesday of every month!  If you have been trained in TapRooT®, and want to optimize your investigations, join us. Every month we will be offering a software-specific webinar to give you more practice with basic investigations and show you the ins and outs of our dynamic root cause analysis software.

Get the most out of your investment.
 What you need to know: 
  • When: Webinar Wednesdays occur the fourth Wednesday of every month
  • Time: 2:00-3:30pm Eastern Time
  • Length: 90 minutes
  • Price: $195 per seat
  • Prerequisite: This webinar is intended for TapRooT® users only. Registration is subject to validation that you have had formal TapRooT® training.

Interested? REGISTER HERE FOR WEBINAR WEDNESDAY MARCH 28th, 2018.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – A look at Report Builder in TapRooT® VI

February 8th, 2018 by

Let’s take a quick look at the Report Builder in TapRooT® VI. We will look at some of the features and elements that can be added to your report in TapRooT® VI and how it can make your reports stand out. But first, I would like to show an example of a finished product then explain how we got the report and help you get an understanding of the different fields for your reports.

PAGE 1

As you can see in the example there are a lot of things that can be shown on the report. The best thing is now you can Customize the report to show what you need it to.  Let’s start at the top of the report with the header. Here you are given the options to display your company’s logo and name, the title of the report and the date created (this is the day that the report is run).

In the report, we can use Visual Elements to make sections of your report stand out from the rest. Visual elements like images can have your report make a statement and show how extensive the incident actually was and make an impact when reporting to management. Through the report builder, you are given the option to insert either a large image or a small image like the one on the report example above. Other elements such as line breaks, lines, and page breaks will help you separate investigation information from other information gathered from Custom Tabs(Click here to learn about creating Custom Tabs).

As you can see we included a SnapCap into our report. Are you asking yourself, what is a SnapCap? A SnapCap is simply a SnapCharT® image capture that allows you to take an image of some part of your SnapCharT®. We included a SnapCap that shows our Sequence of Events in our report, but you are given the option to place other SnapCaps that may have been taken.

PAGE 2

On the second page of our report, we added a table showing our Root Causes and Corrective Actions, grouped by Causal Factor. For your report, you can choose to show each individual fields such as Causal Factors, Root Causes, Generic Causes, Action Plans, and Tasks. Each one of these can be dragged and placed on the report individually in any order, but by choosing to have the table we create an organized view for presenting to the management team.

Other things that can be included in the report are attachments, Investigation Information and any information that was entered into Custom Tabs. Attachments can include pictures of the incident taken during the investigation. Investigation Information includes Name, Incident Date, Incident Time, Location and Classification (and anything else you want to add).

We’ve looked at the different types of information that can be added to your report and items that can make sections of your report stand out. The only thing left to do if for you to construct your own personalized report.

Technically Speaking is a weekly series that highlights various aspects of our Version 5 software, introduces you to the upcoming TapRooT® VI release and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – January Customer Satisfaction Survey Prize Winner

February 1st, 2018 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Daren Abbott from Dominion Diamond as the winner for the month of January!

Technically Speaking – How to Insert SnapCaps into a PowerPoint Presentation

January 25th, 2018 by

Ever wanted to take just a portion of a SnapCharT® and put it into a Powerpoint presentation? Watch as the TapRooT® Tech Guy discuss the process in our new TapRooT® VI release.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, it doesn’t mean it has to be complicated!

Technically Speaking – Helpdesk Humor

January 12th, 2018 by

Using the TapRooT® VI software is a HOOT!

With all the updated features in the TapRooT® VI software, working through the 7 steps of a TapRooT® investigation is a breeze and we hope our customers get owl they need out of the software! 

Please remember if you have any questions about the software you can call us directly at (865)357-0080 or email us at support@taproot.com.

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

 

Technically Speaking – December Customer Satisfaction Survey Prize Winner

January 4th, 2018 by

Here at System Improvements, customer satisfaction is very important to us. We strive to ensure our customers’ questions are treated in a timely and efficient manner.

This is so important to us that it’s actually part of our Technical Support Mission Statement:

To provide timely, courteous and effective technical support to System Improvements staff and all TapRooT® customers, achieving customer satisfaction and process efficiency.

In order to ensure we are providing great service, we have implemented a new customer satisfaction rating system, where our customers can rate their experience with our Support Team. The feedback has been extremely valuable to us.

As a thank you to all our customers who take the time to fill out a Survey, all respondents are entered into a monthly drawing to win a TapRooT® polo shirt.
Everyone, congratulate Brian Earle, FortisBC as the winner for the month of December!

Technically Speaking – Helpdesk Humor

December 28th, 2017 by

Special thanks to all the IT professionals who held emergency support sessions from their relatives WiFi over the holidays!  

Happy Holidays and may you find time to rest well in 2018!

 Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor. Remember, just because it’s technical, doesn’t mean it has to be complicated!

Technically Speaking – Happy Holidays

December 21st, 2017 by

Here at TapRooT® Technical Support, we wanted to wish all our clients a Happy Holidays! We will be out of the office Monday and Tuesday but will be back ready to go on Wednesday morning. We are grateful for all our U.S. and global clients and look forward to connecting with you next week!

Technically Speaking is a weekly series that highlights various aspects of the TapRooT® VI software and occasionally includes a little Help Desk humor.

Remember, just because it’s technical, doesn’t mean it has to be complicated!

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