May 14, 2020 | Mark Paradies

Barb is Doing Interviewing Webinars at Times Convenient for People Around the World

How to Conduct Effective Interviews for Incident Investigations

Barb Carr, our interviewing and information collection expert, has a webinar that will get you started performing better interviews to collect information for your next root cause analysis (more information about the webinar below). She has done many of these and we wanted to make them available for our TapRooT® Users around the world. Therefore we have scheduled these webinars at three different times to make them available around the globe.

Asia, Australia, and New Zealand

We scheduled a webinar on May 27th at 9 PM Eastern Daylight Savings Time so that people in Australia, New Zealand, and Asia can attend. When I did the calculation, the course is on May 28th (a Thursday) at 9 AM in Perth, Australia. Perform your own calculation to make sure you are on-time. Register by CLICKING HERE.

North, Central, and South America

Our normal schedule is good for people in the Western Hemisphere. Our next webinar is on June 3rd at 2 PM Eastern Daylight Savings Time. Register by CLICKING HERE.

Europe and the Middle East

We scheduled a webinar at 9 AM Eastern Daylight Savings Time on June 17th to make it more convenient for people in Europe and the Middle East. Of course, early risers in the Western Hemisphere can attend too. When I converted the time I show the start time at 2 PM in London. Register by CLICKING HERE.

More About the Webinar

Get better information from your incident investigation interviews. This 90-minute webinar details the TapRooT® 12-Step Process. Maximize the quality and quantity of information you collect from interviews in an ethical manner while also evaluating the accuracy and honesty of the information provided by witnesses.

This webinar is guided by a LIVE instructor using GoToMeeting.

Topics help attendees understand and apply the TapRooT® 12-Step Process, including:

  • Planning and preparation for the interview
  • Preparing the interviewee and building rapport
  • Conversation management
  • Cognitive interviewing and structuring questions
  • Closing the interview
  • Essential post-interview tasks
  • Nonverbal and verbal cues

Attendees will come away with the knowledge and skills required to plan, conduct, and evaluate information collected from an investigative interview. The TapRooT® 12-Step Process helps investigators gather reliable information in order to make informed decisions about their root cause investigations and developing corrective actions.

TapRooT® Root Cause Analysis Training is recommended but not required to attend this webinar.

Meet the instructor

Barb Carr joined System Improvements in 2006. She is responsible for the continuous development of TapRooT® Evidence Collection and Investigative Interviewing Training. She is the co-author of TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills (2017).

Barb has a background in legal and training from the National Forensic Science Technology Center. She completed human factors training at the University of Michigan. Barb has a B.S. in Psychology and is a Certified Professional Coach.

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