August 10, 2010 | Barb Carr

Best Practices in Behavior Change and Stopping Human Error

Come and learn best practices in Behavior Change and Stopping Human Error at the 2010 TapRooT® Summit. Sign up for this track and be part of these dynamic best practice sessions.  (Read bios of the presenters on the Summit website):

Combining TapRooT® with INPO’s Error Prevention Tools to Improve Human Performance

Rob Fisher and Ron Pryor will discuss how Alcoa Davenport Works improved performance by using TapRooT® tools to identify vulnerabilities, and known error reduction techniques to reduce the probability of events related to human errors.

Influencing Without Authority

Chris Vallee will be leading this  interactive lecture and workshop. Ever heard these statements:

If only management would do the right thing!

The employees will not follow the rules unless being watched!

If the EHS/HSE department were not placed under XXXX in the Organization, I could get something done!

Management supports every corrective action after an incident happens.

Guess what? You have more control and influence than you realize:

1. Learn about influence Networks that make sense (it is not always about the job title).

2. Learn how to perform a Stakeholder Analysis (it is amazing how different this is from your actual company’s organizational chart).

3. Discuss live examples where it worked.

4. Decide what your next step is to influence without authority.

Practice Fixing Human Performance & Behavior Problems: An Interactive Exercise Session

Chris will also be leading this workshop … a time to put it all together.  Here’s what attendees will work on:

1. Listing burning issues and discussing:

What’s been tried
What worked
What did not work

2. Based on what’s learned that week, you’ll identify what may be the gap between the issue AND solution.

Be prepared to dig deeper than the surface
Work with your industry AND outside industry peers
Work with the available* Behavior and Human Error presenters

(* some presenters are only present the day of their presentation)

Plan a follow up session

Coaching Skills to Sustain Behavior Change

Executive Coach Jennifer Mounce is returning to the Summit for the second year.  Participants walk away from this session with coaching skills and a coaching model that can be used in any work environment to support creating behavioral change in the workplace.

Human Factors & Behavior Change Best Practices

Ralph Brickey will be presenting  Ideas for Changing Behavior When Working Outside Western Culture.  This session will explore issues of working with conflicting cultural thought when seeking to establish norms for investigations and implementing change in other cultures. Through a simple exercise participants will first examine a few of their own western “norms” and then apply these in a case study involving an investigation of a confined space incident that resulted in the deaths of two workers in an eastern culture.

But that’s not all for this session, Tom Brower will also be presenting Practical Human Factors Lessons Learned.

Measuring Fatigue Using FACT

Rainer Gutkuhn from Circadian Technologies will be presenting this best practice session.  There is now a global body of scientific evidence that shiftwork in the 24/7 workplace is a high risk occupational safety exposure, and that the development of Fatigue Risk Management Systems (FRMS) has emerged as the internationally accepted standard for managing the inherent costs, risks and liabilities of shiftwork. This session will review the new ANSI standard for FRMS in refining and petrochemical industries, as well how the other industries as diverse as Aviation, Railroads, Mining and Utilities are implementing Corporate FRMS systems as a continuous improvement process. It will also provide examples of fatigue management tools that can provide the analytics needed to ensure the success of programs for optimizing shiftworker health, safety and quality of life.

Using Mistake Proofing to Stop Human Error

Dr. John Grout will present how significant injuries are avoided and dollars are saved by companies around the world when they implement simple ideas that either eliminate the chance for a mistake to occur or make a mistake easy to detect. This concept (and the techniques that generate these simple fixes) is called Mistake-Proofing. It is also known as Poka-Yoke (pronounced POH-kah YOH-kay). This session will help you find practical, effective ways to remove the opportunities for error. What will you learn?

· Why we make mistakes
· Basic concepts of mistake-proofing
· Where mistake-proofing works well and where it does not
· Where mistake proofing fits in your quality or safety toolbox
· How to create poka-yokes that solve quality or safety problems

Lesson Learned About Human Factors & Generic Causes from Recent Airline Incidents

Brian Crawford and Ken Turnbull will present this session about recent airline incidents and lessons learned.

AND DON’T FORGET our 2010 Keynote speakers.

ANOTHER OPTION for learning how to stop human error is our special 2-day course held just prior to the Summit (October 25-26):

Stopping Human Error Pre-Summit Course

REGISTER for the 2010 TapRooT® Summit!

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