Effective Interviewing and Evidence Collection
Your investigation results are only as reliable as the evidence you collect to determine root causes. There is so much to remember when collecting evidence … and so much to lose if you are not prepared.
Not having good techniques and tools to collect evidence may cause you to:
- be uncertain about what evidence to collect and in what order (what is important to collect first).
- not remember (or not know) what types of evidence to collect.
- not know how to help witnesses remember important facts with better accuracy.
- not know the best sequential structure for conducting interviews.
Failure to collect all the evidence may cause you to:
- miss root causes.
- have trouble completing a SnapCharT®.
- not have enough information to answer questions in the TapRooT® Root Cause Tree® Dictionary.
Learn how to overcome these challenges with advanced techniques to gather evidence and perform investigative interviews. These advanced techniques will improve your investigations by avoiding many common problems that plague investigators.
This course is offered as a public 2-Day PreSummit Course (in-person), and can be customized as a 1/2 day, 1-Day, or 2-Day Course for your company (virtual or onsite).
Course Agenda for 2-Day Course
Day 1
Intro & Skills Inventory
Preplanning for Evidence Collection
Scene Management
How Evidence Collection fits into the TapRooT® Investigation Processes
Preparing for an Initial Site Visit: the Planning SnapCharT®
TapRooT® Root Cause Tree & Dictionary for Evidence Collection
Day 2
Critical Human Action Profile
Active Listening Skills
Emotional Intelligence
Decoding Nonverbal Behavior
Effective Interviewing for Incident Investigations
1/2-Day, 1-Day, 2-Day Course at Your Site (Virtual or In-Person)
Want to train ten or more at your site? This course is also offered as a 1 or 2-day course.
The modules are flexible. We can deep-dive into the topics of most interest to you, and give a quick overview of those that are less important to your team. (Investigative interviewing is a popular topic!). Contact us about the on-site training below.
