There is so much to remember when collecting evidence … and so much to lose if you are not prepared.
Solid evidence collection skills are critical to finding the real root causes of incidents. Evidence collection supports the investigation with facts (not opinions) and creates a clear sequence of events. Sharpen your skills by attending training and practicing skills through hands-on exercises.
Day 1 of this 2-day course is focused on pre-planning, emergency response and collecting evidence (physical evidence, recordings, and paper evidence). Overviews of the TapRooT® investigation processes are presented to demonstrate how evidence collection fits into the TapRooT® System. It is essential to build an accurate timeline in an investigation, so SnapCharT® basics are also reviewed on Day 1 for those who have not taken TapRooT® Root Cause Analysis Training or those who need a refresher.
Day 2 is all about collecting people evidence. Most investigators have not had formal training on how to conduct investigative interviews, yet people evidence is crucial to solving problems; therefore, the TapRooT® 12-Step Interviewing Process is presented in depth and practiced. This day includes how to use TapRooT® techniques like Change Analysis, and how to use the Root Cause Tree and Dictionary, essential tools for evidence collection. Finally, attendees learn how to “hear” what’s not said during an interview by de-coding non-verbal cues.
DAY ONE
DAY TWO
Upon completion of the course, attendees will receive a certificate of completion and a 90-Day Subscription to TapRooT® VI, our dynamic online software that guides you through the TapRooT® process with ease and efficiency.
Attend this course, go back to work, and use what you have learned. If you don’t find root causes that you previously would have overlooked and if you and your management don’t agree that the corrective actions that you recommend are much more effective, just return your course materials and we will refund the entire course fee.