Your investigation results are only as reliable as the evidence you collect to determine root causes. There is so much to remember when collecting evidence … and so much to lose if you are not prepared.
Not having good techniques and tools to collect evidence may cause you to:
Failure to collect all the evidence may cause you to:
Learn how to overcome these challenges with advanced techniques to gather evidence and perform investigative interviews. These advanced techniques will improve your investigations by avoiding many common problems that plague investigators.
This course is offered as a public 2-Day PreSummit Course (in-person), and can be customized as a 1/2 day, 1-Day, or 2-Day Course for your company (virtual or onsite).
Intro & Skills Inventory
Preplanning for Evidence Collection
How Evidence Collection fits into the TapRooT® Investigation Processes
Preparing for an Initial Site Visit: the Planning SnapCharT®
TapRooT® Root Cause Tree & Dictionary for Evidence Collection
Critical Human Action Profile
Active Listening Skills
Decoding Nonverbal Behavior
Effective Interviewing for Incident Investigations
Want to train ten or more at your site? This course is also offered as a 1 or 2-day course.
The modules are flexible. We can deep-dive into the topics of most interest to you, and give a quick overview of those that are less important to your team. (Investigative interviewing is a popular topic!). Contact us about the on-site training below.
Attend this course, go back to work, and use what you have learned. If you don’t feel you improved your evidence collection and interviewing skills, just return your course materials and we will refund the entire course fee.